Vodafone India Complaints & Reviews

recharge card problem, after having scratched out the black thing two numbers also got scratched off. i was told to go to the nearest vodafone care center but the one in south x 1 delhi was unable to help and wasted much of my valuable time. i was told to come back after 3 days for the service was not available! moreover, i live in noida!!!!!!!

i wish to deactivate this annoying messages of the cricket news and scores that keep coming from 567889, but do not know how to.

Dear Sir,

I am using Vodafone postpaid services in AndhraPradesh([protected]),but i am not satisfied this service ,i am getting lot of network problem .Thats why i have sent the request on 1900 for number portability from Vodafone to airtel. I have submitted all document to airetl Company,but Vodafone not providing NOC and rejected by saying due to the number or range is in contractual obligations.

Kindly help..

Unique Porting Code is VA179274

Regards
Nagaraju
Hyderabad
[protected]

Generally my mobile phone bill is in the range of 600 to 800 for my mobile No.[protected].But this time the bill is Rs 4000.Vodafone claims that I have made long calls to Chile(a country in South America) on 15th of feb.I HAVEN'T MADE ANY SUCH CALLS. They blocked my outgoing, I have even paid Rs 1500 demanded by them to resume my outgoing.
Now when I SUSPECT THAT MY NUMBER HAS BEEN CLONED their is no cooperation from vodafone.Even after 80 hrs of my complaint and 3 mails to vodafone care and Nodal officer I have received no response.My complaint No. is[protected]

Copy of my mails are given below:


On Tue, Feb 22, 2011 at 1:00 PM, meharban singh <[protected]@gmail.com> wrote:
Reminder 2

Its been more than 3 days since my first complaint still I haven't received any call from your side

Regards

Meharban Singh
([protected],[protected])



[protected] Forwarded message[protected]
From: meharban singh <[protected]@gmail.com>
Date: Mon, Feb 21, 2011 at 6:23 PM
Subject: Fwd: Intimation of the suspected clone of my mobile number [protected]
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com


Reminder 1

Its been more than 36 hours I made my first complaint on vodafone care I haven't received any call from your side.
This is a serious matter kindly look into it

Meharban Singh
([protected], [protected])

[protected] Forwarded message[protected]
From: meharban singh <[protected]@gmail.com>
Date: Sun, Feb 20, 2011 at 12:12 PM
Subject: Intimation of the suspected clone of my mobile number [protected]
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com


Dear Vodafone Care Team/ Nodal officer

This is in continuation to my complaint at vodafone care (complaint number[protected]

I would like to recall vodafone team that my outgoing calls for the number [protected] were barred on 16th of Feb 2011 saying that I have called some ISD number that was chargeable at Rs 12 per minute and my unbilled amount was around Rs 3200.
In order to resume my outgoing I was demanded to deposit an amount of Rs 1500 which I did from vodafone store on 16th evening.

This is for sure that I haven't made these calls moreover my unbilled amount is growing at a very rapid rate.

I suspect that my number has been cloned and its not me who is making the calls.Kindly look into the matter and come up with a suitable solution.
This is urgent and take it seriously.

Regards
Meharban Singh
([protected], [protected])

I use 3G usb stick from Vodafone Mumbai. Till date (22 Feb 2011) no 3G services are available on data card and only EDGE (High speed GPRS) is available.

I mailed vodafonecare.[protected]@vodafone.com, stating that I am fade up with the slow speed of EDGE network. It barely touches 100 Kbps most of the times. I also asked the procedure to surrender the 3G usb stick.

To my surprise, vodafone mumbai promptly disconnected the data card (14 Feb 11) without even a single confirmation, which I got activated after a series of calls to 111 ,[protected] and[protected].

Then I replied to my previous mail and sarcastically praised them for amazing customer service which disconnects the number without user confirmation.

So once again, vodafone disconnected my number, this time also without confirmation. I came to know about this on 21st Feb and this time they also suspended the SIM card so I could not even get the network. It shows SIM card registration failed.

As MNP is now on the horizon, Vodafone should refrain from such malpractices. I was told that to surrender data card, I need to visit vodafone store. But to my surprise, both my data card number and SIM are suspended and the reason also not mentioned in the system (as per voice support executive feedback).

I like to take your attention about the harassment and fraudulent bill generation from Vodafone telecom service provider.

To begin with, [protected] this is my post paid second number and from Nov,2010 this number is closed from Kolkata. But till December/Jan 11 Vodafone bill desk is generating bill against this number. When I requested them for call wise billing detail they simply said that this will take time.

In additional to that suddenly they send a legal notice from advocate to pay the billing amount.

I feel cheated by the act of Vodafone service provider which interns effecting my health and mental stress.
My humble request with the authority member to take serious action against Vodafone service provider so that the same act will not repeat in future.

Somnath Lahiri

dear sir.

i have bought a new sim card of vodafone whos no is [protected] , from indore before 2 years ago with all the required documents . but now the service provider presurising me to resubmit my document (votar id card and photo). when i m asking for the reson they are not giveing a proper reson for the resubmission of document. plz find the reson and let me know .
thankx

I had applied for MNP to switch my phone number from Reliance to Vodafone operator twice. for that, I have furnished all the formalities as well as Paid Rs 610/- as a processing charge to Vodafone. since long there was no replay from vodafone or from reliance and both has tried to misguided me like 'vodafone said, your case stuck from reliance....while reliance said me no process initiated from vodafone only' unfortunately vodafone has encased my check without my services starts finally I had visited to vodafone store and they find some loops from them, and they guided me to reapply and do the process once agian what i did. I did it second time simply, and agian waitied for long though they commited me for process takes three to four day. again nothing was happen and I finally I recalled to vodafone executive Mr. Vishal Panchal he replaied me with some none sence that 'it is vodafone process and we will not refund any ruless any how now???? finally I forced him and he replied it takes few times. I contected to Vodafone's zonel officer to Ms Maulika, insted of her, some none sence ledy was there and she again argued to me for evidence and no chance of such mistake happen etc...etc... while i have sufficient proof of encased check transection, MNP request (twice), copy of filled forms. etc..etc...I knewby some authentick person from market that all major telecome operator has created syndicate against TRAI on their MNP's rule. why any company want to loose their customer? hence give hasses to customer like me by vodafone/reliance, customer may automately will retain with original operator.....it will happen again and again with any customer if laws not made tighten like check bounce.....may this highlites to TRAI, by loop faults in their law/rule. (other wise there will no difference between indian law published on 26/01/1947 and TRAI LAW in 21 century)....india hai.... bhai india hai...yaha sab kuch bikta hai....lene wala chahiye....EACH AND EVERY LAWS MADE FOR BREAK.....GREAT INDIA....

On 13 Feb 2011, i had requested a port out from Vodafone to Tata Docomo. (Port Out Code VX214585). Vodafone confirmed receipt of the request on 16/02/11 ensuring action latest by 20/02/11. Till now they haven't ported me out and are giving me reasons.

It is an individual postpaid connection and outstanding amount stands at Rs -25.52 (Negative Bill and a security deposit of Rs 1000/-)

I am frustrated with their response to my e-mail, call on 111 and a no-response from visit to their double road vodafone store.

I need assistance on how to drag this misers to the consumer court and give them a fitting response for the way they have behaved with their customer holding connection from 2004.

Someone please help me reach the consumer court. I have proof of their e-mails which confirms my negative balance with them on the day of port out request.

Regards,
Saket Jain

Sir,

I am Prasad Rao Devineni. I am vodafone post paid subscriber
with number [protected] since last 6 months. I cleared all my bills
with out any due and then i tried to migrate my network to aircel with
porting number VA151937 but vodafone rejects due to NUMBER or
CONTRACTUAL OBLIGATIONS. I contact about this to vodafone they says
that you are using GOLD NUMBER (i.e a fancy number) so you must pay
10000 rupees in order to change network.

I requesting you to please kindly take action on my complaint as
early as possible. I am waiting for your fevourable action on my
complaint. If you have any suggestion please mail me. My mail id
is jayanath.[protected]@gmail.com

Hi,

I’m happy to be Ported into the Vodafone Essar Network from Idea Network, but it seems that the Porting has been partially completed. I’m unable to receive incoming calls from some of the Telecom Operators like Reliance, BSNL, Tata DOCOMO & other operators (applies to Landline & Mobile).
Whenever one tries to call on my number [protected], they get a message that “The Service of Idea subscriber is unavailable or Deactivated”. Due to this inconvenience I did try to resolve the issue with the Vodafone Customer Care at 111,[protected] & 198, but I did not get any positive response for the Issue. My official contacts are most of the Reliance & BSNL numbers so its becoming a major concern for communication.
Request to to resolve this issue at the earliest as this has been a Headache for me since the day I submitted the application for MNP i.e. on 31st January onwards.

Below is the communication between the Nodal Officer for Vodafone & Nodal Officer for Idea.

Regards,
Chaitanya Korde
+91 [protected].

From: Ashish K
Sent: Friday, February 11, 2011 10:57 PM
To: chaitanya.[protected]@hotmail.com
Subject: Port in request [REF:[protected]]

Dear Mr. Korde,



Thank you for your e-mail dated 10/02/2011 regarding port in request for your mobile number [protected].



We regret the inconvenience caused to you.



We confirm that your mobile number [protected] has been successfully ported in Vodafone, effective today.



In case you need further help, do call or e-mail us at vodafonecare.[protected]@vodafone.com. We will do our best to help you.





Happy to help,





Ashish K
Nodal Officer

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
Nodal Officer : +91- [protected]
For complaints/requests : 198 (toll free)
Fax number : +91 [protected]
E-mail : ashish.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: chaitanya.[protected]@hotmail.com
Sent: 10-Feb-2011 12:26:08
To: ashish.[protected]@vodafone.com
Cc: sabina.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Regarding Porting of Mobile Number [protected] from Idea to Vodafone.


Hi

I wish to enter the Vodafone network using the MNP service. I had already submitted all the required documents to Vodafone Galley at Ponda, Goa on 31st January 11. I had contacted the gallery for updates on the 6th February & was informed that my Porting Request has been rejected by Idea Cellular on 5th Feb, for which I had mailed the Nodal Officer of Idea on 8th Feb. Below is the conversation & a Clear for Porting Out from Idea which was provided by the Nodal Officer of Idea. I also contacted the MNP helpline on[protected] but was conveyed the same. Now that Idea does not have any issues with Porting out the Number, It is the Vodafone Essar Company which should progress further.
Request you to Kindly look into the issue & Port in my number in the Vodafone Network ASAP. Please find the below the details for your reference:

Mobile No: [protected]
Service Provider: Idea Cellular
Unique Porting Code: IZ687828
Date of Submission of Documents: 31st January 11 (as per the TRAI Mandates, 156 Hrs. have already passed).

Regards,
Chaitanya Korde
+91 [protected], +91 [protected]


From: Grievance MH
Sent: Wednesday, February 09, 2011 6:12 PM
To: Chaitanya Korde
Subject: Regarding mobile numbers [protected] & [protected]

Dear Mr. Korde,

Greetings of the Day:

With reference to the below email and our telecon, we wish to inform you that the below mentioned concern with regards to port out has been addressed.

Kindly note the docket number 1-[protected] for your reference.

Should you require any further assistance feel free to contact our Customer Care Helpline number [protected] or e-mail us at blocked::mailto:[protected]@idea.adityabirla.com

Thanks & Regards,

Stella Chavan
Nodal Officer Team
Idea Cellular Ltd.
Maharashtra & Goa

In case you are not satisfied with the resolution provided by the Grievance cell, you may make appeal in writing to the Appellate Authority. The details of the appeal and Appeal form has been updated on our website www.ideacellular.com, Consumer Grievance Redressal Mechanism.





bfers Customer Care on your mobile phone screen within seconds, get complete information on Billed &Unbilled amount, Bill plans details and many more on your mobile screen. Just dial *147# (Toll Free)b="FONT-FAMILY: 'Book Antiqua'; COLOR: #0000cc; FONT-WEIGHT: bold">



Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.


[protected][protected][protected][protected]

From: Chaitanya Korde [mailto:chaitanya.[protected]@hotmail.com]
Sent: 08 February 2011 11:13
To: Grievance MH
Cc: Appellate MH; ccare mh
Subject: Regarding Porting of Number from Idea to Other Operator.
Importance: High



Sir



Ib bearing Prepaid mobile no. [protected], had applied for porting out this number from Idea to Vodafone on 31st Januarybm Idea. I also wanted to port another number from Aircel to Idea, as I wanted to stay with Idea network. The reason for porting out the Idea number was just due to coverage issues in some parts where I travel. But this has been a disappointment for me about making the MNP troublesome for the customers. I look forward for full co-operation from Idea for Porting out the number ASAP.



Regards,

Chaitanya Korde.

+91 [protected], +91 [protected]

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

We (wife and myself) have been using Vodafone Postpaid Mobile (Family Plan) since last three years. All our bills are clear - we dont have any outstanding bills to be paid.

We decided to shift to Loop Mobile because Vodafone's postpaid GPRS and Push Mail tariff is very high.

Vodafone is just not clearing our port out request inspite of the UPC being right, no outstanding bills and more than 90 days on current network.

Vodafone hotline says, I will need to visit the Vodafone store to get port out clearance - Why should I visit the Vodafone store? This is just disgusting service from Vodafone. Mr Menezes [protected] (Mumbai).

Vodafone Lottery Fraud..

Five mins back I got a call from [protected]. The person congratulated me for winning the lucky draw of INR 25 lacs from Vodafone lottery. I asked him that I never participated in any lottery but he said its a global world cup promotion and hence your no. has been selected for the prize money. In order to claim my prize money I was asked to speak to Mr. Raj Verma at [protected]. In event of no claim by end of the day, the prize money would lapse. Guys BEWARE!

Regards,
Shobhit
[protected]@gmail.com

BAD SERVICE FROM VODOFONE

I have recently approched vodofone to transfer my number([protected]) from friends name to my name ,and i have given all supported documents for the same .But,even after a month they couldn't able to do the need full and giving lame excuses like the verification is not yet done for this number .

If you are looking for number portablity i would suggest not to use Vodofone which has very bad service compared to other mobile service providers

Dear Sir,

This is bring to your kind notice the kind of cheating, mis-selling and harassment that faithful vodafone customers like me have to face by selecting vodafone as the mobile network service provider.

I have a vodafone no. 98333xxx95 since more than 5 years now and have been using and compromising with the rare glitches in the services that I face. But this time, things have just gone beyond tolerance. I have received an excess bill amount of 1158.40 in my last bill dated 4th Feb 2011 (bill no.[protected] which have been mentioned as Vodafone Live! charges.

Sir, I have a blackberry device and have had the blackberry prosumer lite 299 plan activated for more than 6 months. Then I came to know of the BB2499 plan for unlimited internet usage in december and got interested in the same. I called up the vodafone customer care to de-activate my BB 299 plan since I was told that had to be done before activating the BB 2499 plan which would be done immediately after the BB299 plan was deactivated. When I enquired about the BB2499 plan I was confirmed (you can check on the recorded messages with the vodafone care executive) that in the Blackberry 2499 plan I just had to pay INR 2499 once every six months to enjoy unlimited internet. I was explicitly told that I will not be charged anything additional for internet usage. So I went ahead and asked for de-activation of my BB299 plan and then to active the BB2499 plan. However, I was shocked then when my service was disconnected for more than 3 entire days (for which I had also lodged another complaint with vodafone care). However after being disconnected from the blackberry service due to vodafone's fault for 3 entire days, the BB2499 plan was activated on the 4th day. At that time I thought this might be a one time problem that I have had to face, but I was wrong.

I have recently received bill after activation of the BB2499 service and was completely shocked and tensed to see an additional charge of INR 1158.40 against Vodafone live! usage. On receipt of the bill, I immediately called 111 in order to inform them about the incorrect bill. I was confirmed by the customer care executive that there has been an error and I will get a call from another vodafone executive in order to fix the same. I did not receive any call for 3-4 days then I decided to call back 111 again.This time I spoke to someone called Vijendra who apart from being not co-operative, also told me that what was told by his colleague was wrong and that I will need to check with 55666 in order to check whether there has been Vodafone live! usage or not. He also told me that I should get Vodafone live! service de-activated (which in the first place I did not get activated). I then called 55666 (all this time wasting my precious time in order to justify some amount that I should not be paying) and talked to Ms. Archana. She guided me to check my phone settings in order to check whether Vodafone live! usage has been done and confirmed that my phone settings are such that Vodafone live! charges should not have been present in my bill. She told me then to call up 111 again in order to tell them that I have checked with her that Vodafone live! charges should not have present and that if they do not agree, then I should take her in conference to confirm the same. She even mentioned that if she is unable to take the call then I should ask the person who answers the call to confirm with her the same and she will inform about the error.

Then I called up 111 again and this time also the person whom I spoke to agreed that the charges are incorrect but that he is not authorized to refund the charges since they cannot refund more than 100-200 rupees through the Vodafone Care service. He suggested that I should visit a nearby Vodafone Store and that there surely my issue will be resolved.

So wasting yet a lot of my time again, I went to the nearest Vodafone Store (in Nerul east navi mumbai) and met the executive Faiz there. He said that no usage is being shown for Blackberry service. He then told me to talk to Ejaz who in turn told me that if you do video streaming or check facebook videos, then there can be charges and that these services will be used through Vodafone live!. This was the first time that I was hearing that there are additional charges for Video Streaming and that I what I was promised when the BB2499 plan was explained to me was completely false since I was told that I will not be charged anything apart from the 2499 every six months for using the Internet. He did not listen to me .I then also told them I did not know how to use Vodafone live! at all and that previously with the 299 plan I used to get an error is any service was not accessible through Blackberry service. Ejaz justified that this was not the case with BB2499 plan and that in case of BB 2499 plan whatever is not accessible through blackberry service will be charged through vodafone live! I was in a complete state of shock at this point and was unable to believe how a company like Vodafone can cheat their customers by charging for certain services without asking or even informing about the same before taking their money. Ejaz then told me to call up 55666 in order to confirm the usage and there I spoke to Ms. Rajlaxmi who in turn spoke to Ms. Archana and then she told me that she is from technical team and will not be able to resolve my matter and that I need to talk to the Vodafone person.
I again talked to Ejaz and he told that I should give a complaint for the same to Faiz. When I asked Faiz to write a complaint and request for refund all he did was that he gave me the vodafonecare.[protected]@vodafone.com email id and told me write the entire happenings at that email id in order to resolve my issue and cancel the extra charges of INR 1158.40.
Sir, I am writing to you since I feel all my effort for saving my hard earned money being looted by Vodafone is going in vain and that all I am getting is a door-to-door hit by all vodafone executives who do not care for their customers.

I hope bringing the matter to your notice will bring me justice by cancelling the INR 1158.40 charges in my bill and also any Vodafone live! charges in my next bill.

I wrote the above mentioned details to the vodafonecare.[protected]@vodafone.com and the vodafone nodal officer. Today I got a call from some Ms. Ruby and all she did was justify that what has been sold has been sold and that I will have to bear the charges. She also told me that the plan details are mentioned on the website whereas when I activated the plan, the details were not present online. So I am completely in a mess here and do not want to pay extra to vodafone for misselling me the package.

I hope you can guide me how to get justice in this case.

Kind Regards,
Tushar Bansal
98333xxx95

Respected sir,

I have lost my LG mobile phone and vodafone sim card.My Mobile number is [protected].Please block my mobile number.I will submit my photograph and ID proof in nearst vodafone hub tomorrow.

Faithfully

Rajeev P R
Panamparambil H
Gandhi gram
Irinjalakuda.
[protected]

I am Sandeep; I recently applied for a postpaid Vodafone service (Corporate CUG) three weeks back. My VODAFONE number [protected]
The Vodafone Sales Representative was Mr. Sandeep (Contact number - - [protected])

I was informed that the sim card would be activated in two days, but the verification process took more than 4 days despite the fact that I provided my Company Address as it was a Corporate CUG. I had to keep calling them every day after 2 days to check the status of the activation and finally after 4 days, I got my SIM CARD activated.

I was also informed that, I need to provide my RESIDENCE ADDRESS once I move into a new house/flat here in Pune. Accordingly, I called up the SALES PERSON and provided him with my FLAT ADDRESS the day I moved in. Vodafone Customer Care executive fixed an appointment for 9th February, 2011, ADDRESS VERIFICATION (at my new ADDRESS), but no one from VODAFONE turned up. I was waiting till 11 AM, but it was vain. I called them on two consecutive days but there was no response from them. However my card was active till 12th February, 2011.

12th February, 2011. Morning at 11 AM, the Vodafone sim was again de-activated. I had to chase the SALES Rep Mr. Sandeep to know the reason for the same. I was told that, the photocopy of my driving license isn’t clear and I had to produce a new photocopy where the image was clear. Accordingly, I produced a new photocopy following which I was told that SIM would be activated by evening.

12th February till date, the SIM CARD is still under DE-ACTIVATED mode and the only response I get from the VODAFONE SALES REPRESENTATIVE is, I have spoken to the Senior Authority and your issue will be sorted out.

When I speak with the Vodafone Customer Care Executives at 111, the only response I get is, your verification will be processed, SORRY for the Inconvenience.

I am totally disappointed with such a service and have never experienced such a poor response from a Service Provider in my 7 years of mobile usage. If there is no single person, who takes responsibility in answering my query, it is high time that I cancel this service and go for other service providers who care their customers well compared to Vodafone. Well, I can even bear the amount I have spent for communicating with Vodafone Service People, from another sim card which was a ROAMING one.

Kindly provide a reply on this so that I can take a decision whether to continue Vodafone or not. I am available at
[protected]@gmail.com

dear sir,

I was using vodafone post paid connection (no:[protected]). I had given request at their Kollam beach road store one year back by paying total outstanding amount. That time their customer care executive informed that , the security deposit of Rs.500/- will be returned to me once the same get closed and the cheque will be despatched to my address. Till now I have not received that. Anyway now the vodafone people have send me a legal notice saying that Rs.170/- is outstanding in my account which I have to pay them otherwise they will initiate legal action.

I am facing an absolute harassment from Vodafone team. KIndly take action aganst them and help me to get my security deposit refunded .

Unnikrishnan nair
Krishna Nivas
Valanchery,Malappuram
Kerala-676552;

My mobile number is [protected] , since 2005 I am using this number and service provides is Vodafone. When I had taken this number in 2005 the Vodafone agent said [protected] is a fancy(premium) number ,so he had charged 800 for fancy number. As this happened 6 years back I lost my payment receipt, Now I want to use MNP and want to change the service provider. But Vodafone customer team is saying that as per their records i didn’t paid any extra money for fancy number and if I want to change the service provider I need to pay 1000 RS now. usually service provides charge money for premium numbers before allocating to customers.. but in my case they are asking now again. Please help me in this regards.

Dear Team

The below mail I have written to vodofone but still i am not getting any reply --

The mail was address to -- rashna.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and Corporate.[protected]@vodafone.com

Please solve my issue --
I have a confirmation mail from your team dated 01/01/2011 that my payment of Rs60 which was due as per the bill generated on 11/12/2010 was credited to my account and that was reflecting in the bill which was generated on 11/01/2011 in the Payment Column

Now in the current bill dated 11/02/2011 an adjustment of Rs60 is showing in the bill which i confirmed from the Customer care that it is the due of 11/12/2010 bill and the amount of Rs60 is not credited to my account.

I am totally fed-up with you people. Firstly you are not crediting my on-line payment and for that i am sending you a mails after mails and on top of that Now you are telling that the 11/12/2010 bill amount of Rs 60 is not credited???

Is it a JOKE ?? -- Are you Joking with you customers??

If you are not making the things straight -- I will definitely write a Mail to CONSUMER FORUM and will mention the harassment that I am going through

For your reference i have pasted the snap shot of the following:-
1) Recent Bill dated 11/02/2011
2) Previous Bill dated 11/01/2011
3) The confirmation that I received from your end that I have made the payment of Rs60

Please reply and confirm me regarding my account status and before that I am not going to make any payment.