[Resolved] Vodafone — Prepaid Bonus Plan Activation

agmum50

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I purchased a Vodafone Prepaid card on 23rd Feb 2011 (Wednesday). Submitted all my documents. Was told by distributor (from whom I purchased the card) that service will be active in 15 mins. It took me more than 2 days and multiple calls to vodafone and visits to the distributor to finally have it activated today 25th Feb.

Then I tried to activate the Vodafone Live 99 pack that gives 2GB data (GPRS access) for 30 days. I was told by Customer Care (yesterday) that I need to sms "ACT VL99" to 111 to activate the plan. I did exactly that. I get a reply "you are not eligible for this offer". I had confirmed with the distributor and the Customer Care beforehand that this pack can be activated on any prepaid plan. No restrictions. And now this happens. Also I did a recharge of Rs. 205 and have a balance of 184 so they cannot claim I have a low account balance.

Since today afternoon I have been calling 111 but everytime I follow the menu and press 9 to speak with customer care, the IVR resends me to the main menu. I also called [protected] and the same thing happens there.

Very disappointed with their service (or lack of) and false statements. Would appreciate it if anyone can guide me on how to solve this data plan issue.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

syed hasin akhtar

from Pune, Maharashtra

Vodafone Prepaid — not activating a plan since 25 days

Respected sir,
I, "syed hasin akhtar" resident of Jp nagar, 6th phase, 2nd cross, house #90, Bangalore 78, want to file a complaint regarding vodafone prepaid activation of "149" plan. I recharged on "30th of august 2009", and the plan has not yet been activated. I have called the customer care daily and everyday i get the same answer that it ll be activated within 24 hours. I talked to the executives as well as team leaders but all of them say the same thing. Some of them even guaranteed me that it will be done within 2 hours. My previous plan was a "lifetime" plan in which i was charged 1 rupee rental daily. After activating "149" plan also, i was charged rentals and my balance went zero. i am not working anywhere now and facing a lot problem because of this. The customer care people don't respond properly to my calls. Please be helpful enough to punish them for doing this to me without any good reasons. My mobile number is "[protected]".

A.anvesh babu

from Hyderabad, Telangana

i have been calling to customer care since 2 weeks to activate gp[rs to my mobile and there is no response from them my number is [protected]

benjisfine

from Mumbai, Maharashtra

Same problem here! I purchased Vodafone Prepaid card on Sat, Mar 19, 2011 and it got activated after 2 days on Tues, Mar 22, 2011.

Then I tried to activate the Vodafone Live 99 pack that gives 2GB data (GPRS access) for 30 days. Sent an sms "ACT VL99" to 111 to activate the plan. Got a reply "Tour request for Rs99 GPRS browsing pack was not completed due to insufficient balance. Manintain minimum Rs 99 balance" even though I had a talktime balance of Rs. 450!