Vodafone India Complaints & Reviews

hi its me deepak

1-2 months before i got a call from " live wire call centre services pvt. ltd. h-1, c block community center, naraina vihar, nr. gurudwara, new delhi 110028 , ph[protected]

they gave me offer of vodafone new sim in 250 security charges and said i will get 20000 sec free + 5000 sec free for 6 months + i will get one no. free on which i don't have to pay for calling.. the no. i got is [protected] which is being used by my father
when i received the bill next month i found no 5000 sec deducted and no. i gave them for free also billed...

i have phone no. of that person who called me-[protected] and his name is either aman shukla or amit sukhla..... company is not picking up the phone. and this person has cls this sim.
so i advice ki atleast bhartiya janta... vodafone ki service leni band kar do.. kyunki yeh muh udha kar kisi ko bhi agent bana deti haiiii. asli frouad to yeh hai. if any vodafone executive want to talk on this matter pls call on my no. [protected]...... waise bhi mujhe epata yeh vodafonee wale ssaleeee kisi ke saage nahi hotee...

My mobile number is [protected]



This is regarding the Recharge of 95 internet plan.



On 10/08/2010 my sim card got blocked so on 11/08/2010 I visited the Vodafone store in double road Bangalore and took new sim card and paid 95rs for internet package. But the executive did not recharged and suggested to send message ACT VL to 144 and then next day I came to know that the he has not recharge. Then he recharges it on 12/08/2010.



After that I use internet and then after the amount got deducted from my balance and it was almost 160.00 then I again visited to the same Vodafone store and I spoke to the executive ajay and he told it will refunded in next two days.



But this problem was accuring and was not able to make any calls and sends messages. So I recharged 80.00 but that also got deducted.



Then on 14/08/2010 I again visited the same store and executive nandini raised a complaint and then I got the refund but my problem did not resolved. The amount was deducted again and again.



Then on Monday 16/08/2010 the executive nandini promised that this problem will be solved within 24 hrs but it did not happen.



On 17/08/2010 Nandini told that some Vodafone CC have activated and then I told to deactivate and also told to deactivate internet ,



But still my problem has not resolved.



I am facing the same problem.



I am not using any internet application then also amount is deducting from my account, I am unable to make any call and not able to send the message.



This problem is mainly due to the person who has not recharged on the same day when I paid him the money, and his name is Sony.



I am visiting the store every day since my sim got blocked I am totally dissatisfied with the assistance given by the store executives.



Could you please check and resolve my issue.



Awaiting for a quick response.

I am Suneet having mobile no.[protected], want to share my experience regarding vodafone mobile services. From last six months i am not getting my bills. So it is my responsibilty only to find out the amount of the bill and make the payment before the due date. Today i.e. on 18/08/2010 while talking to customer care i came to know that i have been receiving the bills and when i complaint about this, the executive very arrogantly advised me "IF YOU ARE NOT SATISFY WITH THE SERVICES BETTER YOU CHANGE THE OPERATOR". I was not knowing the vodafone dosen't required the customer. This is worst service i have ever received from any kind of customer care executive. I am surprised that now vodafone has started recruiting such a layman who doesn't have etequettes and manner to talk to the customer. Kindly do the needful to avoid the reoccurance of this episode to any other customer.

HI, I VIVEK MISHRA MOBILE NO. [protected] HAVE ALREADY FORWARDED MY COMPLAIN ON THIS COMPLAIN I.D. BUT NO RESOLUTION HAS BEEN PROVIDED ME STILL. THE COMPLAIN WAS ACTUALLY ABOUT THE STORE MANAGER MR. JATIN ASHRA AT VODAFONE STORE GAUR GRAVITY MALL , INDIRAPURAM NYAY KHAND 2 GHAZIABAD . AS I THINK THAT THE COMPANY DON'T WANT TO TAKE ANY ACTION AGAINST HIS STAFF. I HAVE MADE A COMPLAIN EARLIER TOO THAT WAS ON 12 , AUG. 2010. AND BY THE CUSTOMER CARE EXECUTIVES, I CAME TO KNOW THAT IT WILL ONLY TAKE 48 HRS, TO RESOLVE MY PROBLEM. BUT IT IS TOO LATE IT HAS PAST 120 HOURS. MY MAIN CONCERN IS THAT MR. JATIN HAS FORWARDED MY REQUEST TO MIGRATE MY NUMBERS FROM POST TO PRE . BUT IT HAS FORWARDED ON 16,AUG WHEREAS I HAVE MADE THE PAYMENTS ON 13,AUG . ONE OF MY NO. HAS BEEN ACTIVATED BUT IT IS USELESS. AS IT IS A FAKE SIM . I DON'T KNOW THAT TO WHOM HE GAVE MY NO. AND WHO IS PRESENTLY USING THIS NO.? IF THE PERSON WHO IS USING MY NO. DO ANY MISCHIEF OR ANY CRIME . THERE WILL BE NO MY RESPONSIBILITY . MR. JATIN WILL BE TOTALLY RESPONSIBLE FOR THAT ,. HOWEVER MR. BHUPENDRA HAS ISSUED ME THIS SIM BUT HE DID THIS UNDER DIRECTION. OF MR. JATIN. ASHRA PLEASE PROVIDE ME IMMEDIATE RESOLUTION.

Dear Sir

I, Swagata Dey, from Kolkata owns a Vodafone pre-paid mobile connection with the number 983xxxx220 (Phone number purged to retain the confidentiality) for the past 5 years. Recently, I had a dreadful experience with Vodafone which is compelling me to change my service provider.

On 25-July-2010 (Sunday), Vodafone sent me an sms surprisingly quoting "You have been charged Rs 30 for Caller Tune Activation and Rs 15 for Song selection option". When I called their Customer Care (CC), the executive told me that I have pressed " * & 9 " to copy this song while calling a number. I denied completely revealing the fact that I hate these services very much, but he kept on saying same line. I escalated the call to the senior, but there was more rudeness in handling my call. This did not return my money which was deducted by their faulty system. The guy said if I disconnect, that will hardly matter them. In the end, when I asked them to take complain against their faulty system, they denied to take and cut the call.

From that moment I have decided to discontinue their service. A year back, similar incident happened with my husband who owns an Airtel connection, but the customer care understood the sensitivity of the customer and returned back the money within 24 hours. This proves how much aggressive strategy you adopt; still Airtel is very much connected to its customers.
But Vodafone is miserable and unreliable; they commit mistakes and then blame customers for the same without showing any interest to understand the core problem. As revenge, I am going to do one good thing which I will share few days later once I disconnect them completely.

Thanks for listening, hope this post gives an insight.

Swagata Dey
983xxxx220

As with a previous gentleman whose message I quote below I too am facing problems because Vodafone thinks the address has not been verified. Address proof was provided at the time the SIM card was collected and verified against the original. Furthe, the address was verified by a representative in person at my home. I receive calls and smses from Vodafone saying that services will be restricted (which they are now) if I do not call. I did and the rep told me that there was no problem and still services have been restricted.

Vodafone asks for private information regarding financial status which is really none of their business. So much hassle for a simple phone connection. I am waiting for a wee before I throw the sim card and get a new connection.


This is no service at all.

V. Sarma
25767365


_____________
regarding verification of address
sir,
i have to state that we have already provided the address proof and verification to vodafone.as we belong to up(e) and every time ur people cutoff the connection of our mobile enquirng about the address verification.If this type things will happen again and again then we will take the vodafone sim.please look into the matter as soon as possible try to resolve our problem.

anil kant varshneya
1-a-15, obar colony obra.
[protected]

Dear Team,

I had placed a request for converting the PrePaid to Post Paid conversion on 11th August @ 1030 AM.
I paid the required deposit, installation charges and caution money to the Vodafone stores in JMD Mall near Sikandarpur. Receipt No[protected].
Vodafone Number - [protected]
I was told that it will be activated within 48 hours and till date the services have not been activated.
The VODAFONE executives are collecting money and not registering the SIM this is the information that I got from Vodafone Customer Care. ....HAPPY TO HELP.

Can you please look into this complaint please.

Thanks and regards
Vinod
email - [protected]@gmail.com

Hi,
Iam vodafone mobile user. I have been using vodafone mobile service since
year 2008. My present mobile no. is +91 [protected].

I have two case id`s ([protected] and [protected] with Vodafone - Maharashtra)
Issue 1 : I was charged for calling the Vodafone toll free number(198)
Issue 2 : My GPRS usage timings do not tally with information provided by
the customer support agent
Issue 3 : My cell number([protected]) is barred from calling the customer
support for 15 days.( The customer support agents and supervisors
intentionally disconnected my calls, which made me to call the customer support
again and again leading to the barring of my cell number)

Vodafone Customers are confused by pausing the hold tone for long time and also during the transfer of call to any supervisor, the call is intentionally disconnected.

I was promised a call back from the vodafone Maharastra(India) back-end
customer support manager but even after 3 to 4 days of the promised call
back time, there was no response.
When I called in the vodafone customer care again (10th August 2010), the
customer support supervisor promised that I would get a call back from the
backend customer support manager manger within 24 hours. As promised, Just
for the formality of call back( 11th August 2010), I got a call(single ring)
and before I could pick it,the back-end customer support manager
intentionally disconnected the call and then I received a message from
Vodafone stating that " I couldn't be reached..". This has happened many
times before.
Later(on 11th August 2010), I got a call from the Vodafone backend customer support manager and promised me that they will refund the charges (issue 1) withn 24 hours and lift the ban on my Vodafone mobile number(91 [protected]) from calling the custmer care(issue 3) within 12 hours.
But till date (15-Aug-2010) there is no response form Vodafone in this regard.

Since 15 days Vodafone is being very dishonest and fooling with me . I m totally upset in this regard.
.

So, I kindly request you to help me in this regard.

Regards
Siju Thomas
Ph : [protected]

Vodafone is sending a lot of service message & once i accidently pressed the retreived button once, hereafter every month they are deducting monthly rental charge without asking a confirmation. I tried several times in customer care, but there is no option regarding such deactivation. They are purposely trapping the customers in such a way with their many such services. So we need an immediate action against such trap as i can't afford such charges. More over my mob is not supporting tha web services as i haven't took web service till this time.
They are purposefully trapping the customers in such a way & many people getting trapped by this type of numorous calls/mssgs with out asking any confirmation dialogue. Immediate action required as they can provide a confirmation dialogue box before finalising any service or appoint a customer care executive for attending such complaint calls. The system generated customer care are not supporting the deactivation of such problems.
Vodafone is simply trapping & exploiting the customers.

i vivek mishra mobile no.[protected] went to vodafone store at gaur gravirty mall indirapuram nyay khand 2 on 11,AUG,2010 to migrate my numbers from postpaid to prepaid . I REACHED THERE AT 11:30 A.M. AND WAIT FOR 2 HOURS FOR MY TOKEN NO. MR. AMIT HANDLED ME AND HE MIGRATED MY ONE NO. INTO PREPAID BUT WHEN I ASKED TO MIGRATE MY OTHER NUMBERS HE TRANSFERRED ME TO STORE INCHARGE MR. JATIN ASHRA AND HE REFUSED TO CONVERT MY NUMBERS AND HIS WAY OF TALKING WAS NOT SO GOOD. I REQUESTED HIM AGAIN AND AGAIN BUT HE PAID NO ANY HEED TOWARDS MY CONCERN AND SAID ME THAT NO ONE CAN SOLVE YOUR PROBLEM YOU ONLY CAN CALL TO CUSTOMER CARE AND IT WILL BE TOTALLY USELESS. I REALLY HARRASED DUE TO HIS BEHAVIOUR . AND HIS BEHAVIOUR WAS SAME FOR OTHER CUSTOMERS WHO CAME THERE TO CONVERT THEIR NUMBERS FROM POSTPAID TO PREPAID . I HAVE ALREADY REGISTERED MY COMPLAIN BY CALLING TO CUSTOMER CARE AND MY COMPLAIN NO. IS[protected] BUT NO ANY RESOLUTION HAS BEEN PROVIDED ME . I JUST WANT THAT MY PROBLEM MUST BE TAKE SERIOUSLY AND TAKE NECESSARY ACTIONS TO MR. JATIN SO THAT HE CAN NEVER MISBEHAVE AND MISGUIDE ANY OTHER CUSTOMER . IF NO ANY ACTION WILL BE TAKEN I WILL COMPLAIN TO CONSUMER COURT . AND I ALSO WANT A FEEDBACK CALL FROM THE COMPANY AND ITS FEEDBACK SO THAT I CAN KNOW THAT WHAT ACTIONS HAS TAKEN TO SOLVE MY PROBLEMS . KINDLY SOLVE IT AS SOON AS POSSIBLE . REGARDS: VIVEK MISHRA MOBILE NO.[protected]