Iam vodafone mobile
user. I have been using vodafone mobile service
year 2008. My present mobile no. is +91 [protected].
I have two case id`s ([protected] and [protected] with Vodafone
Issue 1 : I was charged for calling the Vodafone
toll free number(198)
Issue 2 : My GPRS usage timings do not tally with information provided by
the customer support agent
Issue 3 : My cell number([protected]) is barred from calling the customer
support for 15 days.( The customer support agents and supervisors
intentionally disconnected my calls, which made me to call the customer support
again and again leading to the barring of my cell number)
Customers are confused by pausing the hold tone for long time and also during the transfer of call to any supervisor, the call is intentionally disconnected.
I was promised a call back from the vodafone
customer support manager but even after 3 to 4 days of the promised call
back time, there was no response.
When I called in the vodafone
customer care again (10th August 2010), the
customer support supervisor promised that I would get a call back from the
backend customer support manager manger within 24 hours. As promised, Just
for the formality of call back( 11th August 2010), I got a call(single ring)
and before I could pick it,the back-end customer support manager
intentionally disconnected the call and then I received a message from
stating that " I couldn't be reached..". This has happened many
Later(on 11th August 2010), I got a call from the Vodafone
backend customer support manager and promised me that they will refund the charges (issue 1) withn 24 hours and lift the ban on my Vodafone
mobile number(91 [protected]) from calling the custmer care(issue 3) within 12 hours.
But till date (15-Aug-2010) there is no response form Vodafone
in this regard.
Since 15 days Vodafone
is being very dishonest and fooling with me . I m totally upset in this regard.
So, I kindly request you to help me in this regard.
Ph : [protected]