Vodafone India Complaints & Reviews

Date :[protected]

Sir / Madam,
I am a vodafone prepaid mobile customer staying at Kalyan,
My Mobile No. is : [protected] ( Name : A. Subramanian )

I used to receive calls and sms from Vodafone and other companies for promotional schemes etc. And for this, they used to debit my prepaid
account for Rs. 5/- to Rs. 30/- as per their charges.

After discussing with Ms. Anita Dhumsingh Rathod and Mr. Rizwan from Vodafone Customer Care, I activated DND in order to stop receiving such unwanted promotional calls & sms. ( DND 0 message sent by me to 1909 on 7-3-2011 at 12:17:18 p.m. and accepted by Vodafone on 7-3-2011 at 12:42:05 ).

I was told that within 7 days, the DND service will be activated.
However, they are still deducting Rs. 5/- every day from my prepaid balance for
"Sawal 20 Lakh ka" and such type of things.

I want to stop receiving such type of messages and calls which unnecessarily
disturb me and also reduces my mobile balance.

Please do the needful at your earliest and oblige.

Hoping kind co-operation from you.

Thanking you.
A. Subramanian

Dear Sir, My mobile no. is [protected], and regular deducting RS 5 towards Sawal 20 Lakh Kaa, although I am no attending the contest. Please stop it with immediate effect.
Thanking you,
Best regards,
Sankar Kumar Samaddar

VODAFONE CHEATING/IRRESPONSE/ STORY: Still till today it is not resolved.. Request to all if can help me.
[protected][protected][protected][protected]
Dear Sir/Madam,


Till now from 21st Feb. to 15th Mar. (22 days passed) there is no action taken on this issue. I cannot keep quite as because I have paid for the same. Kindly look into the matter and resolve my issue immediately.


Thanks and regards,


Ashok

--- On Wed, 3/9/11, Ashok Panchal <ashok.[protected]@sonagroup.com> wrote:


From: Ashok Panchal <ashok.[protected]@sonagroup.com>
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack
To: [protected]@nic.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, samaresh.[protected]@vodafone.com, tv.[protected]@vodafone.com, kumar.[protected]@vodafone.com, anuradha.[protected]@vodafone.com, 'vodafonecare.[protected]@vodafone.com', 'vivekg.[protected]@vodafone.com', 'Sushma.[protected]@vodafone.com', 'j.[protected]@vodafone.com', 'vodafonecare.[protected]@vodafone.com', "'ashok'" <[protected]@yahoo.com>
Date: Wednesday, March 9, 2011, 2:38 PM


Dear Sirs/Madam,

Since 05th March 2011 to 09th March 2011, afternoon (time 02:36 P.M), I have not received any solution from the all concerned deptts. It is really very bad, shame and unbeleivable for the all concerned. Now I request you to kindly compensate my all expenses. Becuase of incorrect/wrong and non transparent Vodafone system + useless and very poor communication, I have already lost and wasted a lot of money, time and actual loss of study, for which I had taken this pack/connection. I donot have excess money for Vodafone. I have decided to withdraw my relationship with Vodafone. Now I donot want to get it activated the same.

Request to make the full compensation, against my problem faced due to the VODAFONE.

Thanks and regards,

Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Monday, March 07, 2011 9:04 AM
To: '[protected]@nic.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'
Cc: 'marten.[protected]@vodafone.com'; 'vittorio.[protected]@vodafone.com'; 'samaresh.[protected]@vodafone.com'; 'tv.[protected]@vodafone.com'; 'kumar.[protected]@vodafone.com'; 'anuradha.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'ashok'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/Madam,

I would also let you know something more in details about Vodafone:
1.. That, during the this problem, I wasted hours in communication at 111 and [protected] dialling from my Vodafone no., for for explaining my problem, but still I could not communicate on these nos. The pre-recorded messages are keep on repeating in a loop. Then I dialed from other no, i could able to talk at [protected]. This is also there policy for earning, which is not justifyable/correct.

2. Based on the Vodafone executive instructions, I have followed accordingly (by recharging and waiting for activation of services) but still it was not activated. Again I got the same msg that you used internet before the activation. Please ask to VODAFONE How many months / years will take to activate this Pack.

2. As I had purchased the Vodafone Data card device and paid already lot of money for the 2GB pack activation/internet, because of that, I am running behind for Vodafone. Otherwise there are many other providers who are offering good services in cheaper rates now. But due to the data card which I have purchased, I am trying to be with Vodafone. But now I may not be more with Vodafone.

3. I had also noticed during the visits time at VODAFONE stores, I also found others who were facing this kind of problem, but they might not communicate as I am doing.

4. Now sir, I would like to ask for compensation of the same (the problem which I have faced becuase of VODAFONE services) from VODAFONE (IData Card value + Recharges value + time + harasmen all) and you decide the same, by understaing the problem in deeply.

5. Finally, it is the choice of VODAFONE and your (authorities instructions) to VODAFONE that you would like to keep me with Vodafone or not. The customer will find out their other way, if he is facing problem (in terms of communication services or network services or cheaper services).

I have just informed you the status of VODAFONE services. Again it is upto you (The higher authorities, who provides the licenses) that how you will handle this. I have done a lot from my side.

Thanks and regards,

Ashok
[protected]

-----Original Message-----
From: ashok [mailto:[protected]@yahoo.com]
Sent: Saturday, March 05, 2011 8:58 PM
To: [protected]@nic.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com; vittorio.[protected]@vodafone.com; samaresh.[protected]@vodafone.com; tv.[protected]@vodafone.com; kumar.[protected]@vodafone.com; anuradha.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; Ashok Panchal (SKSSL)
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/madam,


Kindly look into the matter and request you to take necessary actions against VODAFONE.
In short, I would like to state as below:-
1. First Recharge 2GB Pack in Rs. 95 on 21st Feb. 2011 at 10:30 A,M.
2. Since that period, I am running behind (through e-mails, visiting to the stores, customer cares, nodal officers, Appealing authority etc at all places) Vodafone for 2GB Internet Service activation. But could not get till today the 2GB Pack activated.
3. As per vodafone cheating, in between I have got 5~6 time recharged due to the negative accounts happened, even without usage of my internet.
4. Last 2 days back, I again went at Vodafone stores at Gurgaon (Palam Vihar) and their I came to know that the VMC is activated. I got the messages also for 2GB usages. But today 05 March 2011, I am again not able to use the Internet because of the negative account.
5. After that I communicated at [protected] customer care, there I found that the 2GB plan was not activated and because I used internet from since 2 days so the account went in Negative. I am very much disappointed with the kind of activities by Vodafone. It is horrible.
6. I have already wasted a lot of money, time and harrasment to get this internet service/pack. But till today from 21st Feb 2011 to 05th March 2011 (12 days passed) I could not get the same.
7. In todays time, if they are providing this kind of services to customer, they should not be in the field of customer services. As per my experience had with Vodafone, in customer services it is 0% while having the all facilities of communication.
8. The Vodafone is cheating me (customer). Because I had taken the Rs. 95 internet 2Gb Pack but I have paid around 10 times more by cash and here I am not adding my precious time and problem faced due to the same.
9. Vodaone systems are not transparent and nor able to provide the services to customer. From top to bottom, all are useless for me. If this is the case, then the Vodafone does not qualify for these kind of service providers. This is all not acceptable.


I request you to review my case and take appropriate actions against VODAFONE and also request you to arrange the activation of my 2GB internet pack alongwith my all recharges reverse which I have done without my usage of internet, without any more delay. I have been cheated by VODAFONE and push me in problems a lot.


For more details, you please refer the full story/details in the below mails.


Hope for a quick actions.


Thanks and regards,


Ashok
[protected]

--- On Wed, 3/2/11, Ashok Panchal <ashok.[protected]@sonagroup.com> wrote:


From: Ashok Panchal <ashok.[protected]@sonagroup.com>
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Wednesday, March 2, 2011, 2:39 PM



-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Wednesday, March 02, 2011 10:19 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
Kindly confirm me the same. Since last 10 days I am requesting and doing follow-ups with you. Kindly awake and help me.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Wednesday, March 02, 2011 8:32 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Kindly confirm me for the activation of the 2gb internet pack. Till now I have not yet received the message for the same.
regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 6:17 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs/Madams,

As per our discussion, you are going to refreshing the all services including Internet Pack 2GB service activation. Again request you to kindly donot forget to do so. I am very much waiting for the same. Seconly also request you to send me a confirmation on the same.
Thanks and regards,
Ashok
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 5:12 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
As discussed with you (Mr. Saurabh at Nodal Office, [protected], Okhla), based on our discussion, I have recharged it again with Rs. 30 now you are kindly requested to start my internet Service pack of 2GB as oosn as possible. My children educatiion is affceting due to the same.
Regards,

Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 3:07 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Kindly revert back on the issues.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 11:33 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Please resolve this problem as soon as possible (pending from 21st Feb to till today, 1st March). I need your response on the same. Urgent please.
Regards
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 10:36 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Please finish this activity by first half becuase afther that I have to decide for next action. The customer is like a HEN and you would like to get the all eggs at one time.By this you cannot get the more customers (Hens for Eggs).
Regards
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 8:58 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
According to your system, I never will be able to keep my account in positive, it is like an open way from one side I keep on recharge and other side it will go (will not accumulate) without my usage. Your customer care (111 and [protected]) both nos are fail unable to contact your any executive. What you people think, that pull the customer tll the end. You are not for Happy to help you are only happy to make trouble. I am so much in angry with Vodafone. that if I will get any body I will hang them. You people have only two answer that it will take 24 hours to activate the service or your account is in negative. But the root cause for this is only VODAFONE system / all executive/seniors / management. You are not liable in any category. From your all activities, I have understood that I shoudl earn for VODAFONE. They are now like a rich beggar you people are froud and big cheater. Now I will not leave you as it is . I will file a case on Consumer court regarding the same. I am so much disturbbed because of VODAFONE, I myself has fired to my children. Because they asked me about the services of internet access for their study. But I had no answer and I was pushing to myself. It is all happening becuase of VODAFONE. You people donot understand the feeling and trouble. You all "from bottom to Top at VOdafone" stand on my place and feel them. What is a problem . I have seen the VODAFONE. Now you have crossed the all barriers of my patience. You all are useless. I ahve also understood that you are shameless and you will not understand anybody's situation. But I also know that "By cheating you will no live more happy" and "wooden case can be put on fire only one time" Look at GOD, he will do the justice. If you are happy with my 2,000 rs.. God will take you in crores. You cannot be happy and make the building by the CHEATED and froud money.
Further I will think that I have donate the Data card and the recharge money to a beggar called VODAFONE.

Thanks and I pray to god for you to give "the only power of other needless people feelings" and also make yuo understand the meaning of HAPPY TO HELP in reality.
Ashok
-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Saturday, February 26, 2011 7:20 PM
To: Ashok Panchal (SKSSL)
Subject: Vodafone live service of your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Kumar,



Thank you for writing to Vodafone regarding Vodafone live service of your Vodafone mobile number [protected].


We would like to inform you that the Vodafone live services are not activated on your Vodafone account due to less balance on your Vodafone account.



Assuring you with best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com



We value your association with Vodafone.





Happy to help

Sumit Singha

Vodafone Care



Contact numbers*

Customer Care : 111 or +91- [protected]

Fax number : +91- [protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in







-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 4:54 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Till now I have not got any confirmation from yourside nor any message for using internet services. You have won. Parallely, I have called you many times at[protected] today snice morning but no activation of services. It is totallly frustating situation for me. I think you have decided not to improve. Now I need to know and thick more how to come-out this situation. You have crossed the all limits and making customer. Its mean for you the customer is no meaning. It is like "Playing flute in frnt of Buffalo" .
If you donot want to provide these services then please do not advertise for the same.
I have made a very big mistake to get your connection.
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 12:15 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs/Madam,

Again sorry to inform you that your response time is very much high not in hours it is in days. Now you can find it by yourself about vodafone"Happy to Help" slogan. It is Horrible. Unbeliveable, it is just like a govt. offices.
It is beyond of expectation after so much communication. There is no prompt reply.
Nothing is left to say.
Regards,

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 9:47 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs,

No response from your side. It is the picture and image of the Vodafone actually as per my experience with Vodafone all juniors to seniros. one side, you mention "Happy to help you" this is in what terms "Happy to make trouble and then make money to serve in this manner". This is the mirror image of your Vodafone slogan. Make your system Transparent and Fool proof, to avoid any such issues with customer. If there are any issues with services activation, which requires more activation time, clearly infomration must be reached to the customer. But in the today's time, hours are not expected to activate or deactivate of any services. This is my all feedback and now it is upto you whether you want to make improvement in your system or not. Here in my case I have paid extra more than a month. and now it is your whole responsibility make proper justice with me , It is yuor system failure or it may be designed by yuo like this for cheating to customer. But it is all Vodafone fault. Understand the situation of customer and also feel the yourself in the category of same as mine (consumer) and feel the problem/inconvinience cause by you w.r.t. time, money and dissatisfaction all areas are no level. In a conclusion, please check the all details and make the proper reversal of my charges and also request and suggestion for future to reduce your cycle time and make your system fool proof and transparent to make customer delight.
Again also request to confrim me the internet activation of 2gb plan.

Thanks,
Ashok
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 2:54 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

I would like to clarify that after that recharge of 95 rs. I have already rechared the balance negative account and again it is in negative side. I donot understand the Vodafone. This is purely cheating and keeping people in dark. I am very much annoyed and I think that I should destroy the card and device. You have charged/cheated more than the Coupon money without my usage. I again ask you to check my details of visited sites. You will clearly get the real picture. Now I cannot/will not do nay more recharge. You look into matter and activate the services. It is all happening due to the Vodafone system failure. Your system must be so robust/fool proof to happy customer. It is zero percent customer satisfaction. You have the all communication facilities and still you people have taken a lot of time. You discuss internally and close this chapter. it is not acceptable and improve / change your system for building customer relationship. As per now my experience, the customer satisfaction is very much poor in today's time.

Again request to activate the internet services because I have already paid on 21-st Feb. at 10:30 Am and let me use your services till the time.

Regards,

Ashok



-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Friday, February 25, 2011 1:21 PM
To: Ashok Panchal (SKSSL)
Subject: Services for your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Ashok,


Thank you for writing to Vodafone regarding services for your Vodafone mobile number [protected].



We do understand the inconvenience that you have experienced and stand by our commitment to rectify the unpleasantness caused by this experience.




We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.




We would like to inform you that as per our records, the Bonus card of Rs 95 have not been successfully activated on your Vodafone mobile number effective 21/02/2011 because of insufficiant balance in your Vodafone mobile number. We request you to kindly recharge your Vodafone mobile number and confirm us, so that we can do the needful.



Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com.



We value your association with Vodafone.



Happy to help,

Laxmi

Vodafone care

Contact numbers*
Vodafone Number : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 8:52 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All Sirs,

Kindly look into the matter and resolve the issue and start internet services activated, as I have paid in advance and still I am not able to use use. I am very much disappointed with the kind of activities.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 8:35 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Till now the service is not activated. I have already paid (95+85=180 Approx double of the pack) but till now I was not able to use the Internet Services. Again I checked the no. account no and got the recorded messages that your account is in minus 40 Rs. It is the limit of any thing. If you add this amount also into the same then its mean 180+40 = 220 including the the 95 Rs pack, I have to paid. It is drastically an example of cheating by Vodafone. I request you to correct (reversal the amount) and start my services. You have crossed your all limits.

I am very much annnoyed with Vodafone. Please take the imemdiate actions.
Regards,
Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Thursday, February 24, 2011 5:31 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Ma'm,

Kindly revert on the below mail and confirm the status.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Thursday, February 24, 2011 2:33 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

If you are saying that I have used the Internet, please also send me the details of sites, if it is available at Payable basis, still then please tell me the amount, I will pay first then send me the detail of visisted sites.

I am saying that I just tried to connect and used "USe 144" command also to know the staus. But I could not get and for that , I wasted my more than 2 hours Then I went at your Vodafone store and till today I am following up to you (Vodafone) but no activation of services. You can understand that how much time and money I have wasted in useless activities. The followups are the non value added items for customer but for you it is value added items because you have made like this systems which creates problems for customer and makes money for you.

I again request you to kindly confirm me about my services activation.

Thanks and regards,
Ashok
-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Thursday, February 24, 2011 12:11 PM
To: Ashok Panchal (SKSSL)
Subject: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Ashok,


Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].


We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.
We would like to inform you that as per our records the recharge of Rs 95 was successful, however it takes 4 hours to get the benefit of the same.


Further we would like to inform you that you have used Vodafone live services before the same get activated on your Vodafone account .Hence you have been charged correctly for the Vodafone live services as 10p10kb.

Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com

We value your association with Vodafone
Happy to help,
Amit Gautam
Contact numbers
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: ashok.[protected]@sonagroup.com
Sent: 22-Feb-2011 19:37:02
To: vivekg.[protected]@vodafone.com; Sushma.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: RE: Complaint about Vodafone cheating

Dear Sir/Madam,

Sorry I forgot to mention Vodafone Mobile no.. It is [protected].

Secondly, If you find in your system any transaction, then please give me
the details of sites visited. If this information is available on the
payable basis, then please inform me. I want to verify my visited sites, but
please note that I did not use any site.
Waiting for your quick reply, as I am not able to using the 2gb plan. and I
have wasted a lot of time and money by visiting and communication to
Vodafone. If you stands on your same langauge, as told by your executive,
then I can say it is unjustifiable/incorrect.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, February 22, 2011 7:15 PM
To: 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com';
'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@yahoo.com'
Subject: Complaint about Vodafone cheating

Dear Sir/Madam,

I recently, had taken a new connection in the last month on 20-th Jan. 2011.
I was using your 2GB (Rs. 95) internet pack. Yesterday, after one month, I
re-charged it with Rs. 95 for 2gb pack. I got a msg as recharge with Rs.
0.6. But I did not get the msg of 2g usage. So I tried to do by USE 144
option to get the msg. But unable to start the internet. Then I went to your
Vodafone Mini store. But could not get it activated.

Now today, I discussed with yuor Vodafone customer care. (1) it is very
difficult to talk tou the executive for the concerns. Anyway, from your
executive, I came to know that my balance is gone by approx.Rs.-55 rs while
there were the positive account was approx. Rs.16. I want to tell you that I
used only USE 144 to get the msg only. I did not use your internet.

I have requested to your executive to make it correct. I am also requesting
you to make it correct and start my services. Please underatnd that I did
not use it if it is used by system, then I can say that your system is
cheater.

Please note that If you also would be unable to do so then please understand
that you will loose your one customer. Because I am cheated by you. You must
listen your customer;s problem. As I have already purchased 2GB pack. So in
this case, I can thick for one month but later on I will search for the new
way.

Please look into the matter and request to do the needful.

Yours Customer
Ashok
[protected]

-----Original Message-----
From: ashok [mailto:[protected]@yahoo.com]
Sent: Saturday, March 05, 2011 8:58 PM
To: [protected]@nic.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com; vittorio.[protected]@vodafone.com; samaresh.[protected]@vodafone.com; tv.[protected]@vodafone.com; kumar.[protected]@vodafone.com; anuradha.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; Ashok Panchal (SKSSL)
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/madam,


Kindly look into the matter and request you to take necessary actions against VODAFONE.
In short, I would like to state as below:-
1. First Recharge 2GB Pack in Rs. 95 on 21st Feb. 2011 at 10:30 A,M.
2. Since that period, I am running behind (through e-mails, visiting to the stores, customer cares, nodal officers, Appealing authority etc at all places) Vodafone for 2GB Internet Service activation. But could not get till today the 2GB Pack activated.
3. As per vodafone cheating, in between I have got 5~6 time recharged due to the negative accounts happened, even without usage of my internet.
4. Last 2 days back, I again went at Vodafone stores at Gurgaon (Palam Vihar) and their I came to know that the VMC is activated. I got the messages also for 2GB usages. But today 05 March 2011, I am again not able to use the Internet because of the negative account.
5. After that I communicated at [protected] customer care, there I found that the 2GB plan was not activated and because I used internet from since 2 days so the account went in Negative. I am very much disappointed with the kind of activities by Vodafone. It is horrible.
6. I have already wasted a lot of money, time and harrasment to get this internet service/pack. But till today from 21st Feb 2011 to 05th March 2011 (12 days passed) I could not get the same.
7. In todays time, if they are providing this kind of services to customer, they should not be in the field of customer services. As per my experience had with Vodafone, in customer services it is 0% while having the all facilities of communication.
8. The Vodafone is cheating me (customer). Because I had taken the Rs. 95 internet 2Gb Pack but I have paid around 10 times more by cash and here I am not adding my precious time and problem faced due to the same.
9. Vodaone systems are not transparent and nor able to provide the services to customer. From top to bottom, all are useless for me. If this is the case, then the Vodafone does not qualify for these kind of service providers. This is all not acceptable.


I request you to review my case and take appropriate actions against VODAFONE and also request you to arrange the activation of my 2GB internet pack alongwith my all recharges reverse which I have done without my usage of internet, without any more delay. I have been cheated by VODAFONE and push me in problems a lot.

Note: I have written to all higher authorities in this regards, but unable to get any reply / solution. All are sleeping. There are no feedback given to customer.

Request to all who are responsible and authorised to review this case and resolve this.

Hope for a quick actions.

Thanks and regards,

Ashok
[protected]

Dear Sir/Madam,


I am from Mundra. My complain no. is[protected]. My mobile number is [protected].

Vodafone started 3G services in Mundra for trial base. i and my friend both applies for that but my friend got his 3G service activated or i am still not. i applied on 05/03/2011. Since 07/03/2011 i am calling in customer care but they just listen my problem not doing anything they just saying that we activate your service soon.

My handset is also 3G enable. i am using Sony Ericsson W705a.

Thanks.

I am using post paid mobile service of Vodafone from last four years but I want to disconnect the service from Vodafone mobile that why I visited to Vodafone store to disconnection the service as on 26th November 2010 & submit the disconnection form & payment dues as per instruction by the executive of Vodafone & after applying of same service must be discontinue with in maximum 4 days but still my mobile connection is not discontinued till date (18/03/2011) I was mailed to Vodafone mail Id provided by them as on 07/12/2010 but I am not getting any reply from them I also spoke with customer care & executive on phone several time towards disconnection but every one give me only as surety & false commitment towards disconnection, and Vodafone send me bill every month (rental +service tax late payment charges) where as I am not using Vodafone service from 26/11/2011. Please guide me what I do.

Hi,

I was holding a Vodafone number in 2003 / 2004 onwards.. I never used to check my bill details thinking there will not be fake amout charged by such a highly reputed Mobile Service Provider.

In 2006 - Oct onwards my bills amount started showing very high. I observed it happened continuosly for 3 to 4 months. After that I went back and saw all the bill details from Oct to Jan. I noticed my bill was showing the call charges repeatative. Example, whatever call charges were shown in Oct, the same call charges were shown in Nov and were inclusded in the total bill amout.

I simply discontinued the number and paid somewhere arround 5000 rs that time ( I had to pay approx 7000 Rs ). I had gone to the Vashi VF showroom and had asked them to verify the bills and correct the same.
Nothing happened from their side and now they are following up with me to pay 5000 rs ( the 2000 rs has now increased to 5000 rs as the time passed).

I got a leagal notice to pay the same. I have reported my issue atleast 10 times when they used to call me on my mobile.

Looking out for the help and sort this issue.

Thanks and Best Regards

I NEED TO CLAIM MY MONEY BUT I DNT HAVE YOUR CONTACTS NUMBERS my cell no is [protected]

DO NOT DISTURB REGISTERED ON 23.12.2010 AT vodafonecare.[protected]@vodafone.com. REPLY RECEIVED STATING 45 DAYS TO ACTIVATE MY REQUEST FOR DND. REPEAT REQUEST MADE ON 06.03.2011. INFORMING 61 DAYS PASSED AND NO ACTION TAKEN . TODAY REMINDER SENT TO vodafonecare.[protected]@vodafone.com .IMMEDIATELY I GOT A CODE OF 4 DIGIT(sms on my mobile no.[protected]). THE HAS CONFIRMED BY ME ON DND FORM ON THEIR WEBSITE.NOW,A REPLY RECEIVED IMMEDIATELY THROUGH eMAIL THAT THEY WILL TAKE 7 DAYS.THANKS.( Copy attached below: )
Hello subrato dey,

We understand your need for privacy and do our best to respect it. Your Do Not Disturb request has been received and is being acted upon. However, it may take around 45 days to register your request. In case you need any further assistance, feel free to contact us.

Happy to help,
Vodafone Care

Email

Visit www.vodafone.in

A copy of my mail to the Vodafone Nodal Officer

Dear sir,
I am writing this mail finally after i got fed up calling Vodafone customer care people 6 times in the last 10 days regarding an issue without a solution.

My mobile number: [protected]
Location: Pondicherry

My Issue:

I was using this number in reliance network until i switched over to Vodafone under MNP 2 weeks back. When i was in reliance i had been receiving a lot of promotional calls which was irritating a lot, which forced me to switch over to other network.

Even after swithing over to Vodafone i had been receiving the same promotional call from RELIANCE. I called up Vodafone customer care and informed the issue 10 days back. They told me that the issue will be solved quickly. But still after 10 days the issue is not yet solved. Yesterday (14.03.2011) i called up vodafone customer care for the 6th time and informed them. Still the same without a solution. Today i tried to call Vodafone customer care to inform about the same issue, but they have completely blocked access to my mobile number from calling them and they are flooding my mobile with a lot of Push message to subscribe to their services.

I didnt expect this kind of irresponsibility from Vodafone customer care people. I am totally fed up with this issue and finally thinking of moving to Consumer court.

I am looking for a response from you at the earliest.

Thanking you,

R. Peter Fernandez

VODAFONE IS THE WORST SERVICE PROVIDER.
MOBILE NUMBER [protected]

I HAVE BEEN CHARGED WITH RANDOM BILL AMOUNTS FOR DATA DOWNLOADING WHEREAS MY PHONE DOESNOT SUPPORT ANY TYPE OF DATA DOWNLOADING SERVICE. NOKIA 1100!!!!!!!!

THIS IS SUCH A BAD SERVICE FROM THE COMPANY.

I DESPISE VODAFONE.

Please refer to the trail mail below. This is regarding migration of my Prepaid Vodafone connection into postpaid. Inspite of submitting all the required documents and giving the security deposit of Rs 250, my number has still not been converted into postpaid. It has been 25 days since I have submitted all the documents. I have also tried to contact the Vodafone customer care but have recieved no responses.

Please do the needful

Thanks and regards

Ravneet Singh

[protected]
[protected]

Dear Vodafone executive,

It has been 4 days and still I haven't heard from any vodafone executive and more than 20 days since the date my number should have been converted into postpaid. Every time I send a mail, I am given a new service request number but no further action is taken. I will wait for 1 more day, after that I will take the matter with the consumer complaint department.

Awaiting a positive reply from your side.

Thanks and regards
Ravneet Singh
+91 [protected]
- Hide quoted text -

On Fri, Mar 11, 2011 at 3:13 PM, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Singh,

Thank you for writing to Vodafone regarding migration of prepaid to postpaid for your Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that we have forwarded the details of your concern/ request regarding the prepaid to postpaid migration to our Specialized Vodafone Care Team. Your service request number is [protected]. We request you to kindly provide us 48 working hours to get the same checked and revert back to you with the feedback.


Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com

We value your association with Vodafone.



Happy to help,

Shivani

Vodafone care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From: [protected]@gmail.com
Sent: 09-Mar-2011 23:09:27
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Migration from prepaid to postpaid on your Vodafone mobile number [protected]

Dear Vodafone Executive,

It has been more than 48 hrs and I haven't received any information from
your side nor my postpaid connection has been activated.
Please do the needful as soon as possible.

Thanks and regards
Ravneet Singh
[protected]

On Mon, Mar 7, 2011 at 1:12 PM, VodafoneCare
<vodafonecare.[protected]@vodafone.com>wrote:

> Dear Mr. Singh ,
>
>
>
> Thank you for writing to Vodafone regarding the migration from prepaid to
> postpaid on your Vodafone mobile number [protected].
>
>
>
>
>
> We would like to confirm you that we have forwarded the details of your
> concern/ request regarding the migration from prepaid to postpaid , to our
> Specialized Vodafone Care Team. Your service request number is[protected]. We
> request you to kindly provide us 48 working hours to get the same checked
> and revert back to you with the feedback.
>
>
>
>
>
> Assuring you with best of our services at all times. For further
> assistance, mail us at:
>
> Vodafonecare.[protected]@vodafone.com <Corporatecare.[protected]@vodafone.com>
>
>
>
> We value your association with Vodafone
>
>
>
>
>
> Happy to help,
>
>
>
> Sadhna Rawat
>
>
>
>
>
> Contact numbers
> Vodafone Care : 111 or +91- [protected]
> Fax number : +91-
> [protected]/[protected]
> Email :
> Vodafonecare.[protected]@vodafone.com Website :
> www.vodafone.in<https://10.87.128.106/owa/redir.aspx?C=02b5a6423bdf440f8a3a89...⇄
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 05-Mar-2011 18:20:21
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Prepaid to postpaid migration on your new Vodafone mobile
> number [protected]
>
> Hi Kalpana,
>
> Thank you for your prompt reply.
> I have attached the snap shot of the cash receipt given to me.
> The SIM No. is [protected].
> The agency name is Fast Track
> Customer Agreement Form was not given to me.
>
> Thanks and regards
> Ravneet Singh
> Ph : [protected]
>
> On Sat, Mar 5, 2011 at 3:59 PM, VodafoneCare
> <vodafonecare.[protected]@vodafone.com>wrote:
>
> > Dear Mr. Singh ,
> >
> > Thank you for writing to Vodafone regarding the prepaid to postpaid
> > migration on your new Vodafone mobile number [protected].
> >
> > We would request you to kindly provide us with the following details, so
> > that we can check your concern regarding your new Vodafone account :
> >
> > ? Scanned copy of CAF ( Customer agreement form )
> > ? Cash Receipt
> > ? DSA/Agency name
> > ? Complete SIM number
> >
> > We assure you that on receipt of your confirmation details, your concern
> > will certainly be checked within 72 working hours.
> >
> > Assuring you with best of our services at all times. For further
> > assistance, mail us at: vodafonecare.[protected]@vodafone.com.
> >
> > We value your association with Vodafone.
> >
> > Happy to help,
> >
> > Karuna Sharma
> >
> > Vodafone Care
> > Contact numbers*
> > Vodafone Care : 111 or +91- [protected]
> > Fax number : +91- [protected]/[protected]
> > E-mail : vodafonecare.[protected]@vodafone.com
> > Website : www.vodafone.in
> >
> > ---- Original Message ----
> > From: [protected]@gmail.com
> > Sent: 04-Mar-2011 11:14:53
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Pre-Paid to Post Paid Connection
> >
> > Hi,
> >
> > I am Ravneet Singh, Mobile No. [protected].
> > I was contacted by vodafone offering me to convert my connection into
> > postpaid, which I accepted.
> > I have made the security deposit of Rs 250 and have received the new Sim
> > Card ([protected]) on 21st Feb 2011.
> > I have confirmed from the vodafone helpline regarding the request and
> they
> > say that they have the request on 23rd Feb 2011
> > I was told that the connection will be made active within 48 hrs, but it
> > has
> > been almost 10 days since that.
> > All my formalities have been full filled. The new SIM card was provided
> by
> > Fast Track (Receipt No 14453), but all there numbers are switched off.
> > Please see into the matter and advice me what needs to be done.
> >
> > --
> > Best Regards
> > Ravneet Singh
> > Phn: [protected]
> >
>

I was using blackberry services on my Vodafone number. I port this number from Vodafone to Airtel.
Now when I am taking Blackberry services from Airtel...they are saying ask Vodafone to release your PIN from the server which is already associated with Vodafone.
But No one from Vodafone customer care/store is ready to help me….

Dear sir,
Vodafone is rejecting MNP without any proper reasons. It had rejected 5 times till now with reason as “Porting code doesn’t match”.
With repeated follow ups, with latest UPC VA259862 (mobile number [protected]) they now rejected saying “The number or range is in contractual obligations..”.
While getting Vodafone connection I never filled any fancy number request and this number [protected] is not a fancy which was confirmed by Vaishali (nodal officer). Also I did not sign any agreement while getting the connection. My other number [protected] already ported out to Idea with same corporate plan.
I am really unhappy with the way Vodafone is handling this. Kindly help me in resolving this so that I can port out.

Please reach me on [protected] for any more details.

Regards,
KLNRao

Hi sir,

i submit my id proof on vision communication, 2nd cross, 31st main,nanjappa layout, btm 2nd stage, bangalore. but till my incoming call number not displayed, so please refer and check it out solve this problem as soon as possible.
my number [protected]
sim no.[protected]
imsi no.[protected]

Regards,
Rameshkumar.v

Respected sir

Sir my name is sachin vaz i stay in Dandeli district karwar state karnataka. i had puchase a new vodafone sim from vodafone dealers from dandeli. I had puchase it on 8th march 2011 my new vodafone sim no is [protected] and from the day one that is from march 8th 2011 my call are barred. And when i asked the vodafone dealer he used to say every time we need 24 hours for activation. Today finally he told me to talk to the customer care and give complain. When yestarday that is on 15th march 2011 i called customer care and gave my complaint to him in evening from 6.00pm to 6.20pm from the no [protected], but instead of guiding me about it he used bad words on me and for my mother. Sir i want to take legal action against him his name is VINAYAK KUBSAD and the company. Please guide me sir i hope you will help me my contact no [protected] and my email id is [protected]@yahoo.com

thanking you

yours faithfully

SACHIN VAZ

Even after repeated communications and the USB surrender receipt letter to Vodafone, a call lands up from Vodafone Customer Care and says the line needs to be disconnected.
He says for a usage of 376 MB the Bill has been 1328.24 INR where it is mentioned in the Bill that 10GB usage is free for a Rental of 499.00 INR.

I am aghast as to what these Vodafone people are upto. Why Vodafone will not pay for the harassment caused to me where I had visited the Vodafone Store 3 times in 4 days post taking the connection and repeated calls to Vodafone Customer Care and Technical helpdesk as to why the connection was not working.

This is strange and needs to be addressed to stop this nonsense people cheating business.



Earlier Communication to TRAI, DOT and Vodafone officials, Nodal Officer - Vodafone below:

I had purchased a postpaid Rs.499/- monthly rental Vodafone USB modem
( No [protected]) for Internet Services for Rs. 1799.00 on 23.02.11
from Vodafone Store - Park Street - Kolkata and the device became
operational on 25.02.11. The device again became non operational on
26.02.11. I had tried to contact Vodafone Customer Care but in vain. I
visited the Vodafone Store at Park Street - Kolkata on 27.02.11 and
the device became operational on the same day. I had used the device
that evening after returning home but speed was very slow. Again the
device got non-operational on 28.01.11. I visited the same Park Street
Vodafone Store on 29.02.11 and surrendered the connection with a
letter.
Now I have received a Bill on 14.03.11 of Amount Rs. 1328.24 (Bill No.
[protected])
This is strange with such low usage and with such slow speed. Please help.

On 6th march'11, i requested for porting code for my no.[protected] to port out from vodafone and i got that. then on 9th march, i get one call from vodafone care asking about the reson for port out, then they offerd me one offer and requests to cacell the porting code and said that the offer will be activated within 48 hours, accordingly i cancelled that code, but that offer was activated even after 10 days. on contacting customer care, they launched complaint but even after expiry of resolution time, my problem has not been solved. even, after launching complaint, they have not contacted me to know my difficulties. now, i m not getting new portout code.

I am customer of Vodafone.I paid all dues to Vodafone.I applied for Number portability from Vodafone to BSNL.But they rejected 9-times with out any cause.They are not giving clearance to BSNL .So please help me in giving clearance to BSNL from Vodafone as early as possible.I am suffering from poor network coverage of Vodafone in my area.


S.Subramanyamraju

ph.no:[protected]

I am a vodafone prepaid lifetime subscriber . For the last 2 months I noticed that vodafone deduct Rs. 1/- from my account everyday, reason is " MCI Service rental has been deducted monthly charge Rs. 30 " without my consent . When I try to contact helpline they are not answering my call.