Vodafone India Complaints & Reviews

i am anup mittal. my vodafone number is [protected]. i am using vodafone mobile connect service. which earlier got disconnect after 1 month. but this time it didn't. i didn't receive any massage regarding this. as my phone has many application on internet so i lost my balance and it goes to negative also.

when i call costomer care i didn't got any good response.


anup mittal
[protected]

Author: savli desai
Comment:
Non transfered mobile service provider in mobile number portability scheme for Vodafone mobile no. [protected]

Dear Sir or Madam,

I am a Vodafone Customer since 2008 and my Vodafone no. [protected].

The government has started number portability from 20th January 2011adn I am very thankful on this scheme and thank for government. This scheme is convenient who want change mobile service provider with existing mobile number change.

But the reality is different.

# I want to change my mobile service provider from Vodafone (GSM) to Tata Indicom (CDMA) and I have sent SMS PORT [protected] on 1900 as per your guideline. Next a minute I got UPC code No. VMII1235 from 1901.

# After getting UPC code from 1901 on 20th January 2011 I was visited Tata Indicom Gallery at Dombivli (West) 421202. I have submitted fully filled CAF form with mentioned UPC code no. VMII1235. The Tata Indicom has giving me a CDMA sim card for the same number and I carry with me. After some time I got SMS from Vodafone ‘Your UPC code number does not matched hence your MNP request rejected.’ I was surprised that i[censored]PC code generating at your then how come this happen?


# Second day means on 21st January 2011 I was against resend your same sms on 1900 and I got New UPC code no. VM114654. This time I was told to Tata Indicom Executive to note new UPC code. After submitting to new UPC code the happened same as last. ‘Your UPC code number does not match hence your MNP request rejected.’

# on 22th January 2011 I got call from Vodafone Call Centre regarding why you are changing your service from Vodafone to Tata Indicom. I was clearly to customer care executive of Vodafone that the Tata Indicom is offering us unmatched call rate from Vodafone hence I do not want to keep my mobile in Vodafone and if you are ready give me the same I will no problem to continue with Vodafone. The executive is said not. And he said this request is rejected you submit fresh application to Tata Indicom.

# Since 20th January 2011 to 29th January 2011. I was 7 (seven) time visited Tata Indicom Gallery Dombivli (West) 42102 & Vodafone Store Dombivli (west[protected]twice).

I Can’t understand the mobile number portability is convenient for us for harassment to customer. I don’t know above mistake of Vodafone Store or Tata Indicom. Now I hereby request you to Vodafone & Tata Indicom Pl. help me out from this problem or else tell government that we are not supported this scheme and we are not agree to change mobile number service from Vodafone to any other mobile service provider.

Secondly, I am a housewife woman and I have Childs of 3 years old and I am day visited at Tata Indicom Gallery for 2 hrs a day. This situation is for convenient for arrestments.

Today I was against submitted 2nd Fresh CAF form At Tata Indicom Gallery at Dombivli (West) 421202 with Ms. Archana front Office Executive. I hereby request you to Vodafone Please don’t reject my UPC code. Otherwise I will take this matter to higher authority of media to know how the MNP (mobile number portability system is working for end user customer.


How will care of this!




Kindly look into the matter and kindly change my mobile service from Vodafone to Tata Indicom with same mobile [protected].

Kindly confirm by voice call, SMS & email when it done and I also need reason from Vodafone why my request rejected?

Regards,

Regards,

Savli S. Desai
2/5, Vetal Darshan Chawl,
Vetal Nagar, Reti Bunder Cross Road,
Mothagaon, Dombivli (West),
Pin – 421202 Maharashtra INDIA
Tel.: +[protected]
Mob: +[protected]
Email : [protected]@live.com

Dear Sirs,

I have prepaid connection No. [protected].

Please note that on dt.[protected], I have made an application to BSNL of MNP with my UPC VGIII733.

After this I have received a message from +1901 as under.
"Your port in request for mobile Number [protected] has been rejected by your service provider. - BSNL."

After this I have received a message from you (vodafone) as under.
"Hello! We have received your porting request VGIII733. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH."

After this I have contacted of BSNL regarding to know status of my MNP request. They have verbally asked me that my request is rejected by vodafone and I have to made a new application of MNP with new UPC.

I have received new UPC from +1900 and I have made second application ON DT.[protected] to BSNL of MNP with new UPC VG158563.

I have received following message from +1901 ON dT.[protected]. "Your port in request for mobile Number [protected] has been rejected by your service provider. - BSNL."

I have also received a message from vodafone as under."Hello! We have received your porting request VG158563. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH."

In this matter I have contact your local customer care centre of Bhavnagar. I have also contact on your helpline [protected].
They have not helped me in this matter.
You are requested to help me, guide me
and accept my port in request to BSNL.

I can not understand that why my application is rejected by vodafone both times.

Kindly do the needful to get us port in
to BSNL at your earliest possible.

Thanking you.

I requested MNP from my vodafone postpaid to Airtel on 28-01-11 and got unique porting number VM128247.
Today I got an update from Vodafone that my request dated 27 Jan 11 is rejected due to number or range is in contractual obligation.
I have a postpaid and I dont know what obligation I have.
My mobile mumber is under my name and no body other than me is assoicated with my number.
I always paid my bills before time.
I am not doing any out box thing for which my MNP request is getting rejected.
As MNP is happening in same circle i.e. Mumbai.
From other consumer complaints seems that Vodafone is using same trick to reject MNP request for postpaid and prepaid connections.
Kindly let me know why my request was rejected
If MNP is rejected by Vodafone what will be further course of action.
Do you need to raise complaint with TRAI. And what is process for that.

Kapil Pardeshi

Hello Sir/Madam,

I have sent lot of mails to Cancel this connection from Dec 30 2010 till date Jan 30 2011.

I have sent sever reminders every week. Total 6 Reminders on e-mails to vodafonecare.[protected]@vodafone.com.

They have not responded till date. The problem is I have the ECS for payment, greatest mistake I have made so far. Every month they have deducted using ECS.

I need them to acknowledge to disconnect my mobile no : [protected].

Currently we are in Shanghai China hence we are not able to reach customer care over Phone. That is reason for e-mails.

Atleast they can respond saying this is the process or this is what you need to do.
Please help us..

Vodafone is charging Rs.5 daily from my account .I have requested many a times to De activate the service if any service is being provided by them But they are continuosly charging the money.Please help.

i have an idea no. [protected] on 18/01/2011 i got a call from mr. yogesh of
bigtel it solutions, he told me that your idea number has
been chosen according to a lottery of vodafone in which you have to take a
vodafone postpaid connection today because this lottery scheme does not
exist for tomorrow in which he wants me to pay rs.250/- immediately and in
scheme vodafone give me for a connection of rs.299/- per month i get 12000
seconds free, one number of vodafone local free and also a very best scheme
which make me to buy this number is
*> A movie ticket in satyam cineplex free for me every Tuesday for lifetime

i have a doubt in above scheme so i asked him three times to give me every
details of this movie scheme and he told me every time the same so i buy the
sim on 18/01/2011


next day on 19/01/2011 when verification department called for my details
and the new number he told me this is a normal scheme of vodafone postpaid
and you have to buy a ticket in satyam cineplex and then you got your free
ticket

i cancelled to take the number on that day i asked to forward a complaint on
the department from then i am calling all the possible vodafone number from
that day but no action is taken on this issue .

kindly confirm me the situation so then i take any action to take my number
or take action of fraud on bigtell it solution my idea number of lottery is
[protected] also is my contact number,


bill serial no. 61773
vodafone sim no. [protected]
CAF NO. 82587912
deposit=rs250/-

MRIDUL SINGH

[protected]




reply from vodafone

reftence no.[protected]

Dear Mr. Singh,

Thank you for writing to Vodafone regarding services for your Vodafone mobile number.

We would like to inform you that kindly provide us a scanned copy of CAF form and the bill receipt. So that we can do the needful.

Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com.

We value your association with Vodafone.

Happy to help,
Laxmi
Vodafone care
Contact numbers*
Vodafone Number : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@gmail.com
Sent: 23-Jan-2011 18:26:41
To: vodafonecare.[protected]@vodafone.com
Subject: Fwd: fraud or scheme of bigtel it solutions(p) ltd. b 103 okhala ind state phase 1 delhi

2nd mail

REF:[protected]

Dear Mr. Singh,

Thank you for writing to Vodafone regarding the Services for your Vodafone mobile number.

We sincerely regret the inconvenience caused to you.


We would like to confirm you that we have forwarded the details of your request regarding the activation of number, to our Specialized Vodafone Care Team. We request you to kindly provide us 48 working hours to get the same checked and revert back to you with the feedback.

Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com

We value your association with Vodafone
Happy to help,
Komal sehgal
Vodafone care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in


3rd mail
[REF:[protected]]


Dear Mr. Singh,

Thank you for your e-mail dated 23/01/2011 regarding new Vodafone connection.
As per the telephonic communication on 27/01/2011, we have noted your feedback regarding the misrepresented information provided. We assure you that your feedback has been forwarded and we are ensuring appropriate action to prevent recurrence of any such incidence.

We would like to inform you that you will certainly receive the refund towards the new Vodafone connection within 72 working hours.

Assuring you with the best of our services at all times.

In case you need further assistance, please do call or email us. We?ll do our best to help you.


Happy to help,

Parul Rajvanshi

Nodal Office

Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : sushma.[protected]@vodafone.com
Website : www.vodafone.in


after which i m getting call from diffrent no
[protected]
saying vodafone will not giving you money until
6 months

i am totally harrased spending money on calls and mails to vodafone can any one help

Respected Sir/Madam,
Gud Morning First and I am Imran Khan & number is [protected] . The Problem is that When I Switch OFF the thy Fone then Switch ON again. 1 Re. automatically deduct from my Main Account Balance. Now I want to Unsubscribe the Whole Services on [protected] mobile number.Please Unsubscribe the Services on my Number.You'll do this I'll very Oblidge to You.Wheather any Query and want to contant to me .Number is [protected]. Please have imediately action on my Query.
Thanx in advance
Warm Regards
Imran Khan([protected])

my vodafone no. Is [protected].
i purchased a nokia e5 handset on 13/12/2010.it came with an offer of 3 months free internet for vodafone prepaid customers.but when i tried to activate the offer,i got no response or confirmation from vodafone.i called the customer care service a number of times,but they did not help me.when i sent an email to vodafonecare.[protected]@vodafone.com, they told me that they had activated the offer on 08/12/2010,even before i had even purchased the hanset.moreover they told me that this offer is for one month.i am amazed to see the way vodafone lies to its customers.i daily mail them to get my concern resolved, but they just keep on delaying.
I hope this website proves helpful and this matter is looked into as soon as possible.
Thanks

Dear sir
I am senthilvel.M,S/O N.Muthukalai,# 37 Annanagar,Pettavaithalai,Trichy Dist-639112.Tamilnadu.
In Near my House one vodafone cell tower is there.That cell phone tower D.G is running any time round the clock.at the time the D.G sound is too much.My parents are old persons age is above 64years old.he was a Heart patient.al ready i complient to Tamilnadu Polluction board many times they were not taken any action.that area was Residantal area not forest area.So please remove the VODAFONE CELL TOWER With D.G and also accept my complient and take action immediatly

Thanking you



Yours Faithfully
Senthilvel.M
S/O N.Muthukalai,
# 37 Annanagar,
Pettavaithalai-(P.O)-639112.
Trichy(Dist)
Tamilnadu
Phone No:[protected]
cell No:[protected],[protected].

Hi,

I requested MNP from my vodafone prepaid to Tata Docomo on 25-01-11 and got unique porting number VT129333. Today I got an update from Vodafone that my request dated 27 Jan 11 is rejected due to number or range is in contractual obligation. I have a prepaid and I dont know what obligation I have. When I called their custome care they where dont know about it and also they were trying to make me stay in vodafone itself. Kindly let me know why my request was rejected

Regards,
Anuroop R

good evening sir/mam ,
I stay in near kolkata ,i am getting E-mail from vodafone loatry UK & BMW lotary UK ,that I have win a good amount of money , my consignment in delhi office , i have to transfer money to there account , then only they will deliver to us , both of the details mention billow -
Vodafone UK lotary :LIENBOI KILONG mob :- [protected] ,A/C#[protected].PAN NO :-AXIPK2496F , City bank .
BMW LOTARY :- pole star industries,mob:- [protected] A/C #[protected] ,

Please help me out, that should i transfer the amount or not , if they try to chit us please do need full against of them .

Hi,

This is a humble request to all the users and readers of this site, not to use vodafone services. This is a service provider. They charge you anything and everything for no reason. They will charge you for all the services that you afre not using. And if you pay for any services they will not provide you the services nether will frefund your money.

Its a request once again please donot use vodafone services.
Get rid rid of these service provider and swith to any other.

Please...

Hi I am are Retailer of vodafone company , I have done wronge Recharge on vodafone Customer, Detail are given Below
Right Number of vodafone customer - [protected] (UW[protected])
Wrong Number of vodafone customer- [protected] (UW[protected])
Retailer Flexi Number - [protected]
Recharge date - 26/1/11
Recharge Amount - 350

plz reversal the amount ASAP,,,,,,

my del num is [protected] name shailesh
concern ; i im vodafone user from last 3 years but they are unable to provide no service of internet and cstcare and no free min service when i take plan of 96 gprs service at 1 jan not able to access gprs ion any handset and able to use other vodafone num gprs in same handset i make a complint abt that in tvs of sec 19 chandigarh abd but no resulution provided and after mnp i req to port out they rejected my complint with error wrong prot code and i chek my port code and send req by me and i am also work in docomo and checked my port out req upc in docomo the code is right they commit to give me std 40 ps and call rate 1 ps 3 sec local vodefone and at night 6 sec 1 ps and no plan getting by me and my free min 96 avail in acc and not able to use so plz help i am not satisfied with company and want to port out


my email id is [protected]@gmil.com

I have a corporate plan in which i get around 800 sms free per month.
But when i saw my bill i found out that Vodafone has charged me Rs 1/- for local sms and Rs 1.5/- for national sms. when i called them up they said that sms is chargeable on following days
-- 31st Dec
-- 1st Jan
-- 14 Feb (valentine day)
-- Friendship day
-- Diwali

Then i asked them y they did not inform us in advance. For this they said that sms was send one day before the chargebale day to all customer. As i have enrolled for "do not disturb" option, i did not receive the sms.

First of all whats the point of having free sms if they charge it on these special days. That is time when u send sms. Secondly y did they not send intimation about charges on special days through sms. Do not Disturb option is not for such important sms. Vodafone is cheat it is better to switch to some other network.

[protected]

HI

I WAS USING VODAFONE CARD LAST 4 YEARS THIS CONNECTION WAS POSTPAID.ON 18/10/2010 I WAS CHANGE MY PLAN POSTPAID TO PREPAID , THIS PLAN GOING ON BUT AFTER 15 DAYS THE CARD WAS GONE TO CLOSED.WHEN I WAS CONNECT TO VODAFONE STORE, THEY TOLD TO ME THIS CARD NO.IS ALSO ISSUED TO ANOTHER ONE,I HAVE A PROF OF THIS

SO, I WANT TO COMPLAIN GRAHAK SURAKCHHA FOR THIS MISTAK KINDLY SAGEST TO ME. MY NEW NO.[protected]

I have purchased sim card no [protected] of Vodafone company. I had submitted all the required documents of KYC i.e. ID proof, Adress proof. Now my sim card is blocked without any reason, and no incoming or outgoing call is possible. On contacting the SIM card seller I am repetedly being told that your SIM will be unblocked tomorrow, but that tomorrow has not come so far. I am at a very important post in my organisation, and have to repetedly interact with very senior functionaries. I have already lost a lot of my position with is unacceptable act of VODAFONE. Please arrange ro resolve it immediately. Thanking in anticipation

I have noticed 7 fraudulent transactions for the amount of Rs.10,500/- to Vodafone billdesk on 24th January 2011 from my HDFC Bank a/c thro’ net banking and the details as below;

Date Narration Ref.No. Amt (Rs.)
[protected] POS [protected] 710928 1500.00
[protected] POS [protected] 710926 1500.00
[protected] POS [protected] 710915 1500.00
[protected] POS [protected] 710912 1500.00
[protected] POS [protected] 710903 1500.00
[protected] POS [protected] 710901 1500.00
[protected] POS [protected] 710901 1500.00

I contacted with my HDFC bank and lodge complaint on the fraudulent transactions..

I have sent a compalint mail to vodofonecare.[protected]@vodofone.com also i have contact to Vodofone Store, but they told me to get a reply from Vodofone within 2 days.

I request you to investigate this matter and help me in getting the money back from Vodafone since I am not the customer of Vodafone

N.Sethuraman
Mobile:[protected]

Vodafone has assured me that There Vodafone Edge Data card will give 100 kbps to 500kbps but it is not giving even 20 kbps speed .
I have taken it under corporate offer now they not afraid to cheat there corporate customer.
Inspite of this they tell me that in Rs 99 i will get unlimited downloading but now saying that it is only surffing .
I ADVICING TO ALL NOT TAKE VODAFONE'S
DATA CARD
VODAFONE IS CHEATER