Vodafone India Complaints & Reviews

I requested MNP from my vodafone prepaid to Airtel on 22-01-11 and got unique porting number VT118978.on Feb 1st I got an update from Vodafone that my request dated 1 Feb 11 is rejected due to number or range is in contractual obligation. I have a prepaid and I dont know what obligation I have. When I called their custome care they said they would get back to within 24 hrs and they still haven't got back. Kindly let me know why my request was rejected

Regards,
Raj Sanghavi

I find my Mobile Number was automatically transferred to someone else. I don't use that number so often (but had long validity on it) and when there was a need to use, we topped up that number with another Rs. 200 only to find that SIM was not operational when we used the SIM after getting it topped up in a shop. I called my this SIM number from another line and found that someone else picked the call and my number has actually become his number. My this Rs. 200 top-up also went to that person. We compalined the local dealers, etc. but in no vain.

Not sure how a company like Vodafone can do such transfer or have processes of this nature. I can provide details if someone from the company is willing to investigate. I have purchases another SIM which is not in use for last 4-5 months (but with long validity). I am afraid I will lose that too sooner or later along with credit on it.

The harassment that Vodafone has put me though is unthinkable. I had placed an order for a Giordano watch from Vodafone M-shop on 6th of January 2011, a confirmation call came to me on 8th confirming that I would be recieving the same within 2-3 weeks. However, I dont see any sign of the delivery till date. My complaint no. is [protected]. I had placed the complaint on 27th of January(for which I had to wait for exactly 7mins 40 seconds for my phone to get answered) to which I was said that i would be contacted by the concerned dept. by 29th of Jan. He told me that I would be sent an update on my e-mail address..niether anybody called me and nor did i recieve an update on my e-mail. When I called back again on 30th of Jan 2011 to place the complaint again I was again told the concerned dept will contact me. Then I recieved a message from them that they are unable to reach me and that I should call to get an update. When I did I am told that I need to place a complaint at the Gordano site personally and that they cant do anything.
This is hieghts of ill management. If there was any problem between vodafone and Giordano as a co. then it is completely their look out. I paid through Vodafone M-shop in my opinion the offer stated on the booklet is exclusively being offered to Vodafone customers. I didnt go to Giordano to purchase the watch they are offering then why should I be running around solving their channel conflict.
I need my money back according to me I paid money to Vodafone and Vodafone is liable to pay it back. Vodafone entered into a contract with Giordano for the offer and not me and any such contract was not available for my review. It is nowhere written on the booklet they hav provided, that in case of non-delivery Vodafone is not responsible. Hence as a customer I want my money refunded back immediately.
I request the govt to throw these foreign players out of the country, they arent serving the citizens well
Not only do they ate up govt's revenue they are also eating up the consumer's hard earned money.

dear sir,
i m owner of guru nanak mobile care center (shahabad).i m giving 1 vodafone mnp sim to costomer for mnp bsnl to vodafone. 1st day distibuter say that sim will work in 4-5 days but sim is not work in 1 month . when i say why sim is not working they giving me some stupid ans that they will be work some days !will be work some days ! will be work some days

plz help me
thanku
m.no [protected]

Deactivate the general combo pack service

It is observed that the vodafone mobile service providers are deducting 2/- rupees daily from my prepaid account. Even though i have not activated this service or even i have never ever asked to activate this service. It started deducting the amount from my prepaid balance. My mobile no is : [protected]

naresh kumar
delhi/ncr...

Sir,
I am working as a supporting operator at one of the vodafone office..The soft-age operator Mr.Dharmendra Mishra has an innocent and bad behavior.I want to ask how a international company like vodafone put a soft-age operator in Gujarat who do not have sufficient knowledge of Gujarati.He don't know the difference between "L"and "N".I want to know which is qualification of an soft-age operator.Another point he is starting abusing on any minor mistake on mother and sister.If you want i will send you proof tomorrow.and i will open this person in media if he do not change his behaviour.I want immediate solution otherwise i will do complaint on him and call media....

i had a recharge of rs 11 for sms pack 11 ,a month ago, after few days , i deactivated it by sending a appropriate message,and i received a message that ur request for deactivation have been received, but to my surprise , i have been charged 11 rs successively for two more weeks, although i have sent deactivation message several times. i want deactivation as well as refund of 11 +11 rs of the sms pack 11. hoping my problem will be solved within a week.

nishant varma
[protected]

MOST OUTRAGEOUS FROM THE BLOODY COMPANY VODAFONE.



COMPLAINTS AFTER COMPLAINTS I AM GIVING STILL NO RESPONSE-

I FEEL ALL ARE SITTING IN ONE PLACE CALLED VODAFONE COMPANY- PITY YOU FOOLS

ACITIVATING SCHEMES WITHOUT MY CONSENT AND CUTTING CHARGES.

STILL NO REDRESSAL FOR MY COMPLAINT. ---- 27TH JANUARY 2011

COMPLAINT SUBMITTED ON 21ST JANUARY 2011- NO ACTIONS FROM VODAFONE STILL. THEREFORE RESUBMITTING ON 24TH JANUARY 2011

Billing me on Happy2help Bhagwat Geeta activation without my consent
my vodafone number is [protected] taken in Mumbai.

Vodafone without my permission or consent on their own had acitivated under Happy2Help Bhagwat Geeta on[protected]. I had immediately called 111 and asked them to cancel the subscription and told them I have not made any request for the said activation. Vodafone has charged me and continuing to charge me for the service.

The guy on 111 has promised that activation will be cancelled. But it has not happened. My money is going still.

Last week I have registered a complaint in this forum also. However till date activation is not cancelled.

I REQUEST THE FORUM'S INTERVENTION ON THIS ISSUE. PLEASE HELP ME.

THIS IS THE SECOND TIME VODAFONE HAS ACTIVATED A HAPPY2HELP SCHEME WITHOUT MY CONSENT IN THESE LAST TWO MONTHS AND PUTTING CHARGES ON ME. I HAVE LOST MONEY BECAUSE OF THIS DIRTY WORK OF VODAFONE. TELECOM REGULATORY AUTHORITY MUST BE INFORMED OF THIS ILLEGAL ACITIVITIES OF VODAFONE AND I REQUEST THIS FORUM'S HELP.


PLEASE TAKE THIS AS A STRONG COMPLAINT OF MINE AND DO THE NEEDFUL. I BEG THIS FORUM TO TAKE ACTION AGAINST VODAFONE SO THAT THEY WOULD NOT DARE TO DO SUCH ILLEGAL ACTS AGAINST POOR CUSTOMERS.

REGARDS

SATHISH

I have a Airtel Prepaid number, i have applied for conversion it to Vodafone Postpaid, executive got my all required document on 27th Jan and said he will activate the number by the day itself, due to that i didn't recharged my Airtel number, after it everyday they are saying that the number will get activated next day, address verification has been done by one of the executive, on verification i saw that he was doing MNP for some another number([protected]) which is not mine. i called Vodafone PostPaid Customer Care (Mr Ravi) he said its take more than 7 days to convert the number after getting the documents and still they didn't get my documents.

Please suggest what to do...
my contact number - [protected]

Dear Ms/Mr,

I Ankush Katakwar using an Vodafone service bearing number [protected] really had a very bad time with this Service provider! who is charging me for GPRS usage in spite of recharging With RC98 Which Gives 6GB internet browsing For 30days.I have recharged it on 22/1/2011 and my mobile says i have used only 33.2MB and they started deducting money from my main balance when ever i use GPRS from 26/1/2011.
I complained this twice to their customer care Executives but none of them is taking serious action against it.

Hope my problem will be resolved....

Best Regards,
Ankush Katakwar
[protected]@hotmail.com

Hi this Valli, the customer of Vodafone using the mobile number [protected] past 2 years in VODAFONE Network. I have faced many problems like network, bills, etc..... I requested many times Vodafone service team to migrated my number to postpaid to prepaid . But they said there is no rule to migration post to prepaid before Jan 20, 2011.

After Jan 20, 2011 the Mobile Number Portability has been entered then i want to change my Network to BSNL. Before changing my network i cleared my all due bills, Now my outstanding bill is (Minus)-213 Rs.
Then i submitted application to Port my number. i sent msg to 1900 and i got unique code also.

But now, i got a msg from VODAFONE Your Porting Request VA113725, has been rejected due to the number or range is in contractual. Then i asked VODAFONE customer executive porting has rejected,
He said that
1. I did a contract to VODAFONE that we will stay in VODAFONE Network only.
But i never do any contract with VODAFONE to stay in there Network.
2. It is a Premium Number, i[censored] want to change your network or to change Post to prepaid in Vodafone Network you have pay premium amount.

Then what is the use of Mobile Number Portability. The service providers are putting their own contract and rules.....

i am anup mittal. my vodafone number is [protected]. i am using vodafone mobile connect service. which earlier got disconnect after 1 month. but this time it didn't. i didn't receive any massage regarding this. as my phone has many application on internet so i lost my balance and it goes to negative also.

when i call costomer care i didn't got any good response.


anup mittal
[protected]

Author: savli desai
Comment:
Non transfered mobile service provider in mobile number portability scheme for Vodafone mobile no. [protected]

Dear Sir or Madam,

I am a Vodafone Customer since 2008 and my Vodafone no. [protected].

The government has started number portability from 20th January 2011adn I am very thankful on this scheme and thank for government. This scheme is convenient who want change mobile service provider with existing mobile number change.

But the reality is different.

# I want to change my mobile service provider from Vodafone (GSM) to Tata Indicom (CDMA) and I have sent SMS PORT [protected] on 1900 as per your guideline. Next a minute I got UPC code No. VMII1235 from 1901.

# After getting UPC code from 1901 on 20th January 2011 I was visited Tata Indicom Gallery at Dombivli (West) 421202. I have submitted fully filled CAF form with mentioned UPC code no. VMII1235. The Tata Indicom has giving me a CDMA sim card for the same number and I carry with me. After some time I got SMS from Vodafone ‘Your UPC code number does not matched hence your MNP request rejected.’ I was surprised that i[censored]PC code generating at your then how come this happen?


# Second day means on 21st January 2011 I was against resend your same sms on 1900 and I got New UPC code no. VM114654. This time I was told to Tata Indicom Executive to note new UPC code. After submitting to new UPC code the happened same as last. ‘Your UPC code number does not match hence your MNP request rejected.’

# on 22th January 2011 I got call from Vodafone Call Centre regarding why you are changing your service from Vodafone to Tata Indicom. I was clearly to customer care executive of Vodafone that the Tata Indicom is offering us unmatched call rate from Vodafone hence I do not want to keep my mobile in Vodafone and if you are ready give me the same I will no problem to continue with Vodafone. The executive is said not. And he said this request is rejected you submit fresh application to Tata Indicom.

# Since 20th January 2011 to 29th January 2011. I was 7 (seven) time visited Tata Indicom Gallery Dombivli (West) 42102 & Vodafone Store Dombivli (west[protected]twice).

I Can’t understand the mobile number portability is convenient for us for harassment to customer. I don’t know above mistake of Vodafone Store or Tata Indicom. Now I hereby request you to Vodafone & Tata Indicom Pl. help me out from this problem or else tell government that we are not supported this scheme and we are not agree to change mobile number service from Vodafone to any other mobile service provider.

Secondly, I am a housewife woman and I have Childs of 3 years old and I am day visited at Tata Indicom Gallery for 2 hrs a day. This situation is for convenient for arrestments.

Today I was against submitted 2nd Fresh CAF form At Tata Indicom Gallery at Dombivli (West) 421202 with Ms. Archana front Office Executive. I hereby request you to Vodafone Please don’t reject my UPC code. Otherwise I will take this matter to higher authority of media to know how the MNP (mobile number portability system is working for end user customer.


How will care of this!




Kindly look into the matter and kindly change my mobile service from Vodafone to Tata Indicom with same mobile [protected].

Kindly confirm by voice call, SMS & email when it done and I also need reason from Vodafone why my request rejected?

Regards,

Regards,

Savli S. Desai
2/5, Vetal Darshan Chawl,
Vetal Nagar, Reti Bunder Cross Road,
Mothagaon, Dombivli (West),
Pin – 421202 Maharashtra INDIA
Tel.: +[protected]
Mob: +[protected]
Email : [protected]@live.com

Dear Sirs,

I have prepaid connection No. [protected].

Please note that on dt.[protected], I have made an application to BSNL of MNP with my UPC VGIII733.

After this I have received a message from +1901 as under.
"Your port in request for mobile Number [protected] has been rejected by your service provider. - BSNL."

After this I have received a message from you (vodafone) as under.
"Hello! We have received your porting request VGIII733. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH."

After this I have contacted of BSNL regarding to know status of my MNP request. They have verbally asked me that my request is rejected by vodafone and I have to made a new application of MNP with new UPC.

I have received new UPC from +1900 and I have made second application ON DT.[protected] to BSNL of MNP with new UPC VG158563.

I have received following message from +1901 ON dT.[protected]. "Your port in request for mobile Number [protected] has been rejected by your service provider. - BSNL."

I have also received a message from vodafone as under."Hello! We have received your porting request VG158563. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH."

In this matter I have contact your local customer care centre of Bhavnagar. I have also contact on your helpline [protected].
They have not helped me in this matter.
You are requested to help me, guide me
and accept my port in request to BSNL.

I can not understand that why my application is rejected by vodafone both times.

Kindly do the needful to get us port in
to BSNL at your earliest possible.

Thanking you.

I requested MNP from my vodafone postpaid to Airtel on 28-01-11 and got unique porting number VM128247.
Today I got an update from Vodafone that my request dated 27 Jan 11 is rejected due to number or range is in contractual obligation.
I have a postpaid and I dont know what obligation I have.
My mobile mumber is under my name and no body other than me is assoicated with my number.
I always paid my bills before time.
I am not doing any out box thing for which my MNP request is getting rejected.
As MNP is happening in same circle i.e. Mumbai.
From other consumer complaints seems that Vodafone is using same trick to reject MNP request for postpaid and prepaid connections.
Kindly let me know why my request was rejected
If MNP is rejected by Vodafone what will be further course of action.
Do you need to raise complaint with TRAI. And what is process for that.

Kapil Pardeshi

Hello Sir/Madam,

I have sent lot of mails to Cancel this connection from Dec 30 2010 till date Jan 30 2011.

I have sent sever reminders every week. Total 6 Reminders on e-mails to vodafonecare.[protected]@vodafone.com.

They have not responded till date. The problem is I have the ECS for payment, greatest mistake I have made so far. Every month they have deducted using ECS.

I need them to acknowledge to disconnect my mobile no : [protected].

Currently we are in Shanghai China hence we are not able to reach customer care over Phone. That is reason for e-mails.

Atleast they can respond saying this is the process or this is what you need to do.
Please help us..

Vodafone is charging Rs.5 daily from my account .I have requested many a times to De activate the service if any service is being provided by them But they are continuosly charging the money.Please help.

i have an idea no. [protected] on 18/01/2011 i got a call from mr. yogesh of
bigtel it solutions, he told me that your idea number has
been chosen according to a lottery of vodafone in which you have to take a
vodafone postpaid connection today because this lottery scheme does not
exist for tomorrow in which he wants me to pay rs.250/- immediately and in
scheme vodafone give me for a connection of rs.299/- per month i get 12000
seconds free, one number of vodafone local free and also a very best scheme
which make me to buy this number is
*> A movie ticket in satyam cineplex free for me every Tuesday for lifetime

i have a doubt in above scheme so i asked him three times to give me every
details of this movie scheme and he told me every time the same so i buy the
sim on 18/01/2011


next day on 19/01/2011 when verification department called for my details
and the new number he told me this is a normal scheme of vodafone postpaid
and you have to buy a ticket in satyam cineplex and then you got your free
ticket

i cancelled to take the number on that day i asked to forward a complaint on
the department from then i am calling all the possible vodafone number from
that day but no action is taken on this issue .

kindly confirm me the situation so then i take any action to take my number
or take action of fraud on bigtell it solution my idea number of lottery is
[protected] also is my contact number,


bill serial no. 61773
vodafone sim no. [protected]
CAF NO. 82587912
deposit=rs250/-

MRIDUL SINGH

[protected]




reply from vodafone

reftence no.[protected]

Dear Mr. Singh,

Thank you for writing to Vodafone regarding services for your Vodafone mobile number.

We would like to inform you that kindly provide us a scanned copy of CAF form and the bill receipt. So that we can do the needful.

Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com.

We value your association with Vodafone.

Happy to help,
Laxmi
Vodafone care
Contact numbers*
Vodafone Number : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@gmail.com
Sent: 23-Jan-2011 18:26:41
To: vodafonecare.[protected]@vodafone.com
Subject: Fwd: fraud or scheme of bigtel it solutions(p) ltd. b 103 okhala ind state phase 1 delhi

2nd mail

REF:[protected]

Dear Mr. Singh,

Thank you for writing to Vodafone regarding the Services for your Vodafone mobile number.

We sincerely regret the inconvenience caused to you.


We would like to confirm you that we have forwarded the details of your request regarding the activation of number, to our Specialized Vodafone Care Team. We request you to kindly provide us 48 working hours to get the same checked and revert back to you with the feedback.

Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com

We value your association with Vodafone
Happy to help,
Komal sehgal
Vodafone care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in


3rd mail
[REF:[protected]]


Dear Mr. Singh,

Thank you for your e-mail dated 23/01/2011 regarding new Vodafone connection.
As per the telephonic communication on 27/01/2011, we have noted your feedback regarding the misrepresented information provided. We assure you that your feedback has been forwarded and we are ensuring appropriate action to prevent recurrence of any such incidence.

We would like to inform you that you will certainly receive the refund towards the new Vodafone connection within 72 working hours.

Assuring you with the best of our services at all times.

In case you need further assistance, please do call or email us. We?ll do our best to help you.


Happy to help,

Parul Rajvanshi

Nodal Office

Vodafone Delhi
Contact numbers:
Customer care: +[protected] /111
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : +[protected] /[protected]
E-mail : sushma.[protected]@vodafone.com
Website : www.vodafone.in


after which i m getting call from diffrent no
[protected]
saying vodafone will not giving you money until
6 months

i am totally harrased spending money on calls and mails to vodafone can any one help

Respected Sir/Madam,
Gud Morning First and I am Imran Khan & number is [protected] . The Problem is that When I Switch OFF the thy Fone then Switch ON again. 1 Re. automatically deduct from my Main Account Balance. Now I want to Unsubscribe the Whole Services on [protected] mobile number.Please Unsubscribe the Services on my Number.You'll do this I'll very Oblidge to You.Wheather any Query and want to contant to me .Number is [protected]. Please have imediately action on my Query.
Thanx in advance
Warm Regards
Imran Khan([protected])

my vodafone no. Is [protected].
i purchased a nokia e5 handset on 13/12/2010.it came with an offer of 3 months free internet for vodafone prepaid customers.but when i tried to activate the offer,i got no response or confirmation from vodafone.i called the customer care service a number of times,but they did not help me.when i sent an email to vodafonecare.[protected]@vodafone.com, they told me that they had activated the offer on 08/12/2010,even before i had even purchased the hanset.moreover they told me that this offer is for one month.i am amazed to see the way vodafone lies to its customers.i daily mail them to get my concern resolved, but they just keep on delaying.
I hope this website proves helpful and this matter is looked into as soon as possible.
Thanks