Vodafone India Complaints & Reviews

I hold a mobile no. [protected].
I had given a request for the waiver of my late payment charges of Rs. 100 for the January Month bill in January, had spoken to the customer care executive on the Vodafone care and he assured me that it will get waived off but it was reflecting in the month of February and again I had given a request for the same in March also where there was again the late payment charges were reflecting. So ideally i should given a waiver of 200 in my March bill.

I had called up regarding the same on 22nd March 2011, when I have shared my query with the Customer Care Executive (Vipin) he said he would transfer the call to his senior and he asked me to be on hold, which lasted for 45 mins. But even after 45 minutes (I think, its again the source of income for Vodafone now, since customer care calls are chargeable) also there was no answer, again I called back and some other Customer Care Executive (Raj) picked up the call and again he kept me on hold for 23 minutes, but there was no response. I called up again then the CCE (Ajmer Singh) transferred me to the Supervisor (Harish) who listen to me and assured me with the request no. [protected] that it will get waived off. When I inquired about the Black Berry rent which was charged in advance for the 2nd month and was suppose to get adjusted in the 2nd month bill, the supervisor was also not aware about the plan or the procedure and disconnected the call.

I think this is enough for anyone to avail the mobile number portability and switch over from Vodafone.

The services of Vodafone really SUCKS.................

I have been hammered by junk SMS from multiple sources, including BA-560007, LM*, etc for the past 3-4 weeks. As of today morning, a new form of Spam seems to have emerged - sending a Network Notification message for car scratch cleaning services! This is just beyond belief..aren't such "Network Notification" messages supposed to be sent just by your Network carrier?? So what level is Vodafone falling to or is this just a rogue employee? Regardless, Vodafone needs to keep a better check..

Hi,

I have been receiving an invoice from Vodafone for a number "[protected]" since last 3 months at my office address. I never applied for this connection and i think somebody submitted fraud document on my behalf. I am not sure how come Vodafone verfication department activated this number without proper verification. I was out of country (in USA) between 19th Nov '10 till 19 Feb '11 and i have stamp on my passport from immigration and air tickets for proof. Their billing department has been sending invoice to me repeatedly even though i informed their customer service department as soon as i arrived to india. Now i would like to file a case on the ground of fraud verification and mental harrasment and claim for compensation. Please let me know procedure to do so.

Thanks!
Sudhir Kumar
[protected]@gmail.com
[protected]

My name is Madhusudhana and I am a Vodafone customer from past 4 Years my mobile no is [protected] (corporate connection)

I have received a bill this month with an amount of 1446 which is very surprising , When I called up the customer care the executive told
That an ISD call to some country (I do not remember the name) is made on 27th and 28th of feb which costs 1130 Rs

I have not made any ISD calls from my mobile phone not I share my phone with my family members ,

If you see my past 4 years bill record I am sure I have not used the ISD facility at all.

I have registered a complaint in Vodafone stores regarding the same and the complaint no is [protected]

All my 4 years trust in Vodafone is gone for a toss.

MYSELF KRISHAN GROVER MOBILE NO [protected] WHO HAS STILL NOT RECEIVED HIS POSTPAID MOBILE FOR THE PERIOD (FEB 06 2011 THROUGH MARCH 05 2011) TILL DATE. I HAVE SENT ATLEAST 21 MAILS AND SPOKE TWICE TO CUSTOMER SERVICE REPRESENTATIVE ALSO BUT IT PROVED AS FUTILE EXCERCISE. EVERY MONTH I HAVE TO SPEND ATLEAST FOUR TO FIVE HOURS AND EXCHANGE SUCH IRRITATING MAILS.

I WOULD LIKE TO RELAY FOLLOWING MAIL SENT TO VODAFONE JUST FOR RETRIEVING MY MONTH POST BILL OF MY MOBILE FOR WHICH NONE OF NODAL OFFICER RESPOND . CUSTOMER SERVICE REPRESENTATIVE SEND THEIR REPLIES WITHOUT READING THE MAIL IN FULL AND SEND STEREO TYPE MAILS AND THEY FORGET. EACH TIME NEW CUSTOMER SERVICE REPRESENTIVE RESPOND WITHOUT GOING THREAD OF MAILS.
REFER COPIES OF MAILS SENT TO NODAL OFFICER/CUSTOMER SERVICE AS BELOW.

KINDLY ADVISE STATUS OF SUBJECT BILL FOR THE PERIOD FEB 06 2011 THROUGH MAR 05 2011

I HAVE STILL NOT RECEIVED THIS BILL INSPITE OF MY REQUESTS SENT TO YOU.

I FACED SAME PROBLEM LAST MONTH ALSO .
KINDLY NOTE NO DELAYED CHARGES WILL BE PAID IN THIS REGARD
DUE DATE OF PAYMENT IS MAR 24 2011, BUT BILL IS STILL NOT RECEIVED.

IF YOUR OFFICE CLAIM TO HAVE DELIVERED THE BILL, KINDLY SEND ME ACKNOWELGEMENT OF THE PACKET DELIVERED URGENTLY
KRISHAN GROVER
From: Krishan Grover Kotak Prime
Sent: Friday, March 18, 2011 11:11 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'id-nodal.[protected]@airtel.in'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: NON - Delivery of Vodafone bills for your Vodafone number [protected] [REF:[protected]] -ORIGINAL BILL STILL NOT RECEIVED
Importance: High
Vodafone Care

PLS GO THROUGH FOLLOWING MAIL AND SEND ME REPLY FOR EACH POINT PER RETURN MAIL.

KINDLY ENSURE WE DO NOT GET STEREO TYPE MAILS FROM CUSTOMER SERVICE DEPARTMENT ADVISING
SAME CONTENTS THAT BILL HAS BEEN DELIVERED.

IF BILL IS DELIVERED, WHY PROOF OF DELIVERY IS NOT BEING PROVDED TO CUSTOMER INSPITE OF MY REQUEST
SENT TO YOUR OFFICE
KINDLY HELP YOUR CUSTOMER - REFER BELOW MAIL

CC:Shivani Taneja
Vodafone Care
Thanks for your mail received just now.
Kindly see reply as below on Vodafone service issues not resolved inspite of my reminders over mail and telephonic discussions with your customer service representative.

1. FIRST OF ALL I REQUESTED FOR LATEST BILL FOR THE BILLING CYCLE FEB 06 2011 THROUGH MAR 05 2011.

WHAT IS RECEIVED

2. THREE INDENTITICAL BILLS FOR THE MONTH OF JANUARY 2011 WHICH ARE ALREADY PAID. (No request was made for these bills at all)

NOW WHAT I DID:

3. I CALL YOUR CUSTOMER SERVICE REPRESENTATATIVE AT [protected] AND 111 AND SPOKE TO NIBIL AROUND 05.15 PM ON MAR 7 2011 AND REQUESTED

FOR LATEST BILL FOR THE MONTH OF MARCH 2011 AND I WAS INFORMED THAT THIS BILL SHOULD REACH WITHIN 72 HOURS.

DO YOU KNOW :
4. THAT I DID NOT GOT BILL FOR THE PERIOD JAN 06 2011 TO FEB[protected] NEW RECEIVED AND
PAYMENT ALSO MADE FOR RS. 901/- .

THERE WERE 21 MAILS EXCHANGED AS REMINDER WITH VODAFONE REQUESTING FOR THIS BILL.
SINCE THIS BILL RECEIVED AFTER DUE DATE - HENCE DELAYED PERIOD CHARGES ARE LEVIED IN THE ATTACHED BILL.

MAY I NOW THE REASON FOR LEVYING THESE DELAY PERIOD CHARGES IN THE CURRET BILL FOR BILL NOT RECEIVED BY CUSTOMER AND WHEN THESE WILL GET REVERSED.
CUSTOMER DID NOT RECEIVE BILL AND WHY SHOULD HE PAY DELAY PERIOD CHARGES ALTHOUGH
THERE WERE 21 MAILS EXCHANGED WITH YOUR OFFICE REQUESTING VODAFONE TO SEND BILL

WHAT IS REQUIRED:
5 KINDLY SEND ORIGINAL VODAFONE BILL FOR THE PERIOD FEB 06 2011 THROUGH MARCH 05 2011

URGENTLY BY MONDAY POSITIVELY

PAYMENT OF CURRENT BILL - MAR 2011
6. AS REQUESTED EARLIER ALSO PAYMENT OF MAR 2011 BILL (FEB 06 2011 THROUGH MAR 05 2011)

WILL NOT BE MADE UNLESS ORIGINAL BILL AS MENTIONED IN POINT NUMBER IS RECEIVED BY ME.

THANK YOU

KRISHAN GROVER

Dear Team,

waiting for your feedback

Pls Give the details of Incoming & outgoing calls of Vodafone Prepaid [protected]
Card holder :- Shamim Begum
Address :- New Baiji Pura Indira Nagar Aurangabad Maharshtra
if any query Pls Contact me on [protected]

Regards,
Shaikh

I use blackberry handset the day i have subscribed for unlimited blackberry internet plan.{rs 399} still my balance was wrongly deducted still, i hve deactivated black berry plan,gprs n vodafone live in short no relation with internet or gprs still till todays date my balance is been cutted, i came to knw about this when i typed five to 111,
regarding this i have mailled to the customer care through mail, visiting gallery regularly as if its my duty,n hve called to the customer care no. my problem is not solved, no revert, from last two months and they have also blocked my no so that i cannot call them again again had a talk with one of his superviser zubin and vodafone gallery{goregaon-w} executive-huzefa who has given meh wrong promises..n i have been harresed i am in big loss, want them to solve my problem n refund meh with suitable and fair interest.Other wise will surley drag them to consumer court.

Regards
Dhwani shah
[protected]

I have purchased USB broadband stick from Vodafone Store New Panvel on 02.12.2010. Receipt of the same is by the name Connect (India)Mobile Technologies private ltd. Sales representative told me that its speed was between 156 to 256 kbps depending on the location. After using it at different locations I found that its speed was varying from 0 to 60kbps which was not sufficient to surf the web as it takes almost 15 minutes to open a single page. I went to the store and deposited the USB stick with the store to get it repaired. After repairing it at the service center they told me that it was okay but when I checked at their Vodafone store in presence of the sales representative speed was varying from 0 to 60kbps. This was of no use to me & I asked them to reimburse the purchase cost. Till date I have not got the reimbursement and also the USB broadband stick repaired.
I lodged the complaint with their customer care center. I have record of various correspondence with them done through email.

I have suffered financial loss & mental agony in dealing with them from last three months with no positive response.

I hope i get your help in getting the justice.

Sir/Madam,
Around 13th March, I recieved call from Vodafone Care that they are offering an Unlimited dedicated Data Plan of Rs 500 per month and told me that there is no FUP specifically.

So i bought the sim for Rs 250.it is dedicated sim for data no call or msg san be sent or recieved.
it was activated on 17th March.
(PH. No. [protected])

Sir, it worked fine for 3 days in which i surfed and downloaded data.
(Note :- No chargeable data was downloaded)
On 21th March it stop working it gave error "Network Service could no be started".

So i called vodafone care told them the problem. They told mein that the unbilled usage have exceeded the credit limit and it will be cleared in the end of cycle till then i can not do surfing or download data.
SIR AS TOLD EARLIER I TOOK THIS PLAN ONLY BECAUSE I WAS TOLD IT WAS AN UNLIMITED DATA PLAN WITHOUT ANY FUP. BUT DUE TO VODAFONE FALSE INFORMATION AND BILLING SYSTEM MY PLAN IS LIKE A LIMITED DATAPLAN.
THERE SHOULD BE NO DATA LIMIT FOR A UNLIMITED DATA PLAN WITH NO FUP AS TOLD BY THE COMPANY REPRESENTATIVE.

Since then i have called and told my problem to vodafone care. As the call to vodafone care are charged much of my money and time have been wasted on it.
I want to take serious action against the company for this type of misleading information and inconvenience to the customer. iwant to send this information to TRAI company should be heavily fined for this kind of behaviour.

APOORV VERMA
Contact No.- [protected]
Address- H. No. 114, Street No. 4 ,
Main Shyam Park, Sahibabad.
Ghaziabad. PIN-201005

I have been trying to get my 5 phone lines transferred from one of my company's name to another, for the last 2 months.

In the process the Vodafone Store manager stopped returning my calls and broke any sort of phone correspondence. I had to send my office boy to the branch every time I had to reach him.

Then I called the customer service, to complaint against this and facilitate the pending job. Since then it has taken another month and I have spoken to executives, team leaders, floor managers and even the manager. Every time they say they call back. they never do.

Finally they admitted they don't know what the problem is and that they are unable to process my request and maybe I should try speaking to the Nodal Officer.

I have been trying the Nodal Officer's number for a week and a half but it is always busy. I have sent him a message but I have received no call back.

I feel like this is what is called 'Manmani'! There seems to be nothing I can do to get service from them.

Very recently I had opted for portability from Idea to Vodafone IN and without my asking the Alerts have been activated on my phone no. [protected]. On their website, there is no option to deactivate the services. It is very difficult to reach the customer care executive on 111. I do not want any optional services from Vodafone without my prior consent. I request that the above service may be deactivated.

I have got Vodafone Sim registered in my name 3/4 years back. Now this days, I am receiving Alerts on Cricket News, Movie masal pack, astrology etc. After all my records, I could not deactivate them, inspite of visiting vodafone office frequently. And the company is deducting my balance daily. I just want to know the procedures for deactivating them. Morever, we vodafone users are not getting bonus cards of Rs.59/- which adds Re.1/- and aftivates power for two months.

ANYONE PERSON HAS DEBITED 5000 RS FROM MY HDFC ACC TO USE FOR THE VODAFONE BILLDESK I DONT HAVE ANY INFORMATION ABOUT IT MY CARD NO IS [protected] PLZ GIVE ME THE INFORMATION ABUT IT WHO IS USING MY ACC FOR VODAFONE BILLDESK ANY NO. I DONT HAVE ANY KNOWLEDGE ABUT THE TRANSACTION THESE TRANSACTION ARE MADE ON 12MAR 11 I'M WAITING FOR ANY RESPONCE

FROM SANDESH SAWNT
[protected]@rediffmail.com & contact me at [protected] PLZ PLZ

Vodafone is trying to misguide the services being provided by them. I am using vodafone basic plan of Blackberry Prosumer Lite in which I am paying Rs 299 per month. In this plan only mail and messenger is being provided so I have install watsapp application messenger which comes into the category of messenger plans. So suddenly they have started charging for it which are the amounts are very high.

So I just want to know it whether consumer should be aware about the plan being automatically being activated in there handset or not. There basic plan of Vodafone live is being activated automatically which was being stated by there consumer care department.

I want the Train and consumer court to show some light on it

21 March 2011 13:32:54 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] Art Point [protected]
21 March 2011 11:56:51 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] SMSCaster.com
15 March 2011 19:14:04 : SMS received from Vodafone Chennai Message Center [protected] Clip [protected] webchennai.com [protected]
22 October 2010 12:34:55 : SMS received from Vodafone Chennai Message Center Message Center [protected] Clip [protected] [protected]
28 October 2010 10:13:13 : SMS received from Vodafone Chennai Message Center Message Center [protected] Clip [protected] Dr Batra SMS 58888
09 March 2011 18:08:29 : SMS received from Vodafone Mumbai Message Center [protected] Clip VM-ICICIPRU SMS 56767
11 October 2010 15:58:48 : SMS received from Vodafone Delhi Message Center Message Center [protected] Clip [protected] [protected]
06 August 2010 18:19:22 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] Save Electricity
03 August 2010 10:00:36 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] www.ashokastrology.com
02 August 2010 11:18:48 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] Safe Packers
02 August 2010 11:20:01 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] Safe Packers
19 July 2010 10:47:27 : SMS received from Vodfone Delhi Message Center [protected] Clip [protected] [protected] AC POWER SAVER
16 July 2010 13:09:06 : SMS received from Vodfone Delhi Message Center [protected] Clip [protected] [protected] SAUNA SLIM
09 July 2010 17:36:28 : SMS received from Vodafone Delhi Message Center [protected] Clip +[protected] [protected]-82-83
02 July 2010 12:17:24 : SMS received from Vodafone Tamil Nadu Message Center [protected] Clip [protected] [protected] [protected] www.smareal.com
29 June 2010 12:18:22 : SMS received from Vodafone Tamil Nadu Message Center [protected] Clip [protected] [protected] [protected] www.smareal.com
01 July 2010 13:49:10 : SMS received from Vodafone Tamil Nadu Message Center [protected] Clip [protected] [protected] [protected] www.smareal.com
13 May 2010 13:38 Call received from Vodafone Delhi [protected] Investors Forum India
13 May 2010 16:58:40 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] [protected]
07 May 2010 11:14:15 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] [protected]
08 May 2010 17:09 Call received from Vodafone Delhi [protected] Kotak Life Insurance
28 April 2010 16:49:12 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Reliance Broadband [protected]
10 April 2010 12:37:38 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Daftarbabu A Liaison 65651111 [protected]
04 April 2010 22:55:29 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Garg Properties [protected]
04 April 2010 10:51:13 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Reliance Broadband [protected]
01 April 2010 19:19:52 : SMS received from Vodafone Delhi Center [protected] Clip : [protected] [protected]
02 April 2010 14:32:37 : SMS received from Vodafone Bihar Center [protected] Clip : [protected] Brightway Tutorials [protected]
11 March 2010 14:47:40 : SMS received from Vodafone Delhi Center [protected] Clip :[protected] Anurag Aggarwal Institute [protected]
26 February 2010 15:10:13 : SMS received from Vodafone Delhi Center [protected] Clip :[protected] [protected] 64546666
12 February 2010 12:42:07 : SMS received from Vodafone Delhi Center [protected] Clip :[protected] [protected] [protected]
03 February 2010 11:41:18 : SMS received from Vodafone Delhi Message Center [protected] Clip :[protected] [protected]
01 February 2010 16:50:19 : SMS received from Vodafone Delhi Message Center [protected] Clip :[protected] Hi-Tech Architects [protected]

i have post connection of vodafone. I wanted to get in converted into prepaid connnection so i went to the vodafone mobile store at JMD Mall Gurgaon( near SAHARA MALL) on 26th feb 2011. I met one of the executives sitting there. He suggested me that not to get it converted into prepaid. rather he gave me some schemes on the local and national sms and std calls. i agreed. i didn get my number converted into prepaid. that executive told me that the sms scheme and call rate scheme will be activated on my phn with in 72 hours. so i was a bit relaxed thinking that my phone bill will not exceed my budget nw. but even after 72 hours when i did not get any confirmation of service activation from the service providers then i called up at the customer care. they told me that the services will be activated in next billing cycle. my phone billing cycle is 20th to 20th of each month. i requested them to please get it activated and told them about the conversation held at the JMD Mall Moblie store also. They told me that the request has been forwarded to head office. MY phone bill is just due the msgs only. because i am in a habbit of messaging to my friends. now when i got the scheme of 5 paise per sms whether it be local or std then i kept sending msgs thinking that i have the scheme activated on my phone. but after few days when i called up again at the customer care then they again told me the same thing that the scheme will be activated in next billing cycle. i.e from 20th march 2011. Nw my question is that when that executive whom i met in the mobile store at JMD mall gurgaon, knew that the scheme will be activated in next billing cycle, why did he told me that it will be activated in maximum of 72 hrs. now my phone bill is 4300 ruppees. Had he told me that the scheme will be activated in next billing cycle, i would have got it converted in to prepaid that day only. My complaint is simple that i want full compensation on my phone bill. i want all the sms should be charged 5 paise per sms instead of 1 rupee (local) and 1.50 rupee (std) per sms. the service request number given by the executive at the mobile store is [protected]

Call details
Needed Call details for the month of Feb 2011
Hi,

Can you please help me out in getting my Incoming and Outgoing details of my Vodafone prepaid number for the month of Feb 2011. My prepaid Vodafone number is [protected]. Kindly drop a mail with details of call history to [protected]@yahoo.in. & call me [protected] at I request you to please reply to this request.
If the above request is not possible, kindly let me know the procedure to get call details for a Vodafone prepaid number. ASAP

Regards,
Shaikh

Dear Sir,

i want [protected] this no. outgoing & incoming details., plz send details this mail id such.[protected]@gmail.com

I'm using vodafone for last 4 yrs in Kolkata. My mobile was switched-off from yesterday (19/03/2011) evening about 8 PM. Today evening (20/03/2011) while I switched on my mobile at 5:30 PM (17:30) I got 2 SMS from VODAFONE -

FISRT SMS sent: 20/03/2011 15:35:48 - "Hello!
Your request for caller tune activation has been received and will be processed within 4 hours. We will let you know the status by SMS shortly"

SECOND SMS - sent: 20/03/2011 15:37:34 - "Hello, Caller Tune is activated on your phone. Monthly charge Rs. 30 or Re 1/day. ............

How can it be possible? VODAFONE called in my mobile no. which was switched-off at that time and got my confirmation though my mobile is switched off.

VODAVONE IS CHEATING US IN THIS PROCEDURE. Rs. 30 has been deducted from my mobile balance as well.

Is this kind of service we're expecting from vodafone? Is vodafone is playing game like this?? So Is this the kind of company vodafone is? Cheating with the people by giving callertune forcefully without informing and deduct amount automatically.

Vodafone customer care is giving a non-sense service. They never solved any critical case. They'll say to call them after 12 hrs or they'll say that they'll contact you but never call you back.

Why we'll be the ultimate victim? One more thing this is not the first time this is occurring. I've faced problem earlier also. At that time vodafone theft Rs. 100 from me.

So, I want to say all the people who want to take advantage of mobile no. portability and want to shift to VODAFONE MOBILE CONNECTION, don't take this type of mobile connection which can deduct your rupees without any reason even if your mobile is switched-off and avoid this type of harassments.

Regards,
Soma
Kolkata

From about 1 month I am contineously getting unsolicited commercial sms on my Reliance Prepaid Mobile No.: [protected]. My Number is registered under DND. Message is generated from system with Mobile No.: [protected]. Message is as under :-

" Work from internet/home to earn extra income. Part/full time without sacrificing your current job. Call : SAKSHI - Mobile No.: [protected] [protected] "

I called too many times on the given numbers i.e. [protected] And [protected] and requested them not to send me any further more messages, but still they are contineously sending me the messages. Now where I should complaint about it ???