Vodafone India Complaints & Reviews

MYSELF KRISHAN GROVER MOBILE NO [protected] WHO HAS STILL NOT RECEIVED HIS POSTPAID MOBILE FOR THE PERIOD (FEB 06 2011 THROUGH MARCH 05 2011) TILL DATE. I HAVE SENT ATLEAST 21 MAILS AND SPOKE TWICE TO CUSTOMER SERVICE REPRESENTATIVE ALSO BUT IT PROVED AS FUTILE EXCERCISE. EVERY MONTH I HAVE TO SPEND ATLEAST FOUR TO FIVE HOURS AND EXCHANGE SUCH IRRITATING MAILS.

I WOULD LIKE TO RELAY FOLLOWING MAIL SENT TO VODAFONE JUST FOR RETRIEVING MY MONTH POST BILL OF MY MOBILE FOR WHICH NONE OF NODAL OFFICER RESPOND . CUSTOMER SERVICE REPRESENTATIVE SEND THEIR REPLIES WITHOUT READING THE MAIL IN FULL AND SEND STEREO TYPE MAILS AND THEY FORGET. EACH TIME NEW CUSTOMER SERVICE REPRESENTIVE RESPOND WITHOUT GOING THREAD OF MAILS.
REFER COPIES OF MAILS SENT TO NODAL OFFICER/CUSTOMER SERVICE AS BELOW.

KINDLY ADVISE STATUS OF SUBJECT BILL FOR THE PERIOD FEB 06 2011 THROUGH MAR 05 2011

I HAVE STILL NOT RECEIVED THIS BILL INSPITE OF MY REQUESTS SENT TO YOU.

I FACED SAME PROBLEM LAST MONTH ALSO .
KINDLY NOTE NO DELAYED CHARGES WILL BE PAID IN THIS REGARD
DUE DATE OF PAYMENT IS MAR 24 2011, BUT BILL IS STILL NOT RECEIVED.

IF YOUR OFFICE CLAIM TO HAVE DELIVERED THE BILL, KINDLY SEND ME ACKNOWELGEMENT OF THE PACKET DELIVERED URGENTLY
KRISHAN GROVER
From: Krishan Grover Kotak Prime
Sent: Friday, March 18, 2011 11:11 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'id-nodal.[protected]@airtel.in'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: NON - Delivery of Vodafone bills for your Vodafone number [protected] [REF:[protected]] -ORIGINAL BILL STILL NOT RECEIVED
Importance: High
Vodafone Care

PLS GO THROUGH FOLLOWING MAIL AND SEND ME REPLY FOR EACH POINT PER RETURN MAIL.

KINDLY ENSURE WE DO NOT GET STEREO TYPE MAILS FROM CUSTOMER SERVICE DEPARTMENT ADVISING
SAME CONTENTS THAT BILL HAS BEEN DELIVERED.

IF BILL IS DELIVERED, WHY PROOF OF DELIVERY IS NOT BEING PROVDED TO CUSTOMER INSPITE OF MY REQUEST
SENT TO YOUR OFFICE
KINDLY HELP YOUR CUSTOMER - REFER BELOW MAIL

CC:Shivani Taneja
Vodafone Care
Thanks for your mail received just now.
Kindly see reply as below on Vodafone service issues not resolved inspite of my reminders over mail and telephonic discussions with your customer service representative.

1. FIRST OF ALL I REQUESTED FOR LATEST BILL FOR THE BILLING CYCLE FEB 06 2011 THROUGH MAR 05 2011.

WHAT IS RECEIVED

2. THREE INDENTITICAL BILLS FOR THE MONTH OF JANUARY 2011 WHICH ARE ALREADY PAID. (No request was made for these bills at all)

NOW WHAT I DID:

3. I CALL YOUR CUSTOMER SERVICE REPRESENTATATIVE AT [protected] AND 111 AND SPOKE TO NIBIL AROUND 05.15 PM ON MAR 7 2011 AND REQUESTED

FOR LATEST BILL FOR THE MONTH OF MARCH 2011 AND I WAS INFORMED THAT THIS BILL SHOULD REACH WITHIN 72 HOURS.

DO YOU KNOW :
4. THAT I DID NOT GOT BILL FOR THE PERIOD JAN 06 2011 TO FEB[protected] NEW RECEIVED AND
PAYMENT ALSO MADE FOR RS. 901/- .

THERE WERE 21 MAILS EXCHANGED AS REMINDER WITH VODAFONE REQUESTING FOR THIS BILL.
SINCE THIS BILL RECEIVED AFTER DUE DATE - HENCE DELAYED PERIOD CHARGES ARE LEVIED IN THE ATTACHED BILL.

MAY I NOW THE REASON FOR LEVYING THESE DELAY PERIOD CHARGES IN THE CURRET BILL FOR BILL NOT RECEIVED BY CUSTOMER AND WHEN THESE WILL GET REVERSED.
CUSTOMER DID NOT RECEIVE BILL AND WHY SHOULD HE PAY DELAY PERIOD CHARGES ALTHOUGH
THERE WERE 21 MAILS EXCHANGED WITH YOUR OFFICE REQUESTING VODAFONE TO SEND BILL

WHAT IS REQUIRED:
5 KINDLY SEND ORIGINAL VODAFONE BILL FOR THE PERIOD FEB 06 2011 THROUGH MARCH 05 2011

URGENTLY BY MONDAY POSITIVELY

PAYMENT OF CURRENT BILL - MAR 2011
6. AS REQUESTED EARLIER ALSO PAYMENT OF MAR 2011 BILL (FEB 06 2011 THROUGH MAR 05 2011)

WILL NOT BE MADE UNLESS ORIGINAL BILL AS MENTIONED IN POINT NUMBER IS RECEIVED BY ME.

THANK YOU

KRISHAN GROVER

Dear Team,

waiting for your feedback

Pls Give the details of Incoming & outgoing calls of Vodafone Prepaid [protected]
Card holder :- Shamim Begum
Address :- New Baiji Pura Indira Nagar Aurangabad Maharshtra
if any query Pls Contact me on [protected]

Regards,
Shaikh

I use blackberry handset the day i have subscribed for unlimited blackberry internet plan.{rs 399} still my balance was wrongly deducted still, i hve deactivated black berry plan,gprs n vodafone live in short no relation with internet or gprs still till todays date my balance is been cutted, i came to knw about this when i typed five to 111,
regarding this i have mailled to the customer care through mail, visiting gallery regularly as if its my duty,n hve called to the customer care no. my problem is not solved, no revert, from last two months and they have also blocked my no so that i cannot call them again again had a talk with one of his superviser zubin and vodafone gallery{goregaon-w} executive-huzefa who has given meh wrong promises..n i have been harresed i am in big loss, want them to solve my problem n refund meh with suitable and fair interest.Other wise will surley drag them to consumer court.

Regards
Dhwani shah
[protected]

I have purchased USB broadband stick from Vodafone Store New Panvel on 02.12.2010. Receipt of the same is by the name Connect (India)Mobile Technologies private ltd. Sales representative told me that its speed was between 156 to 256 kbps depending on the location. After using it at different locations I found that its speed was varying from 0 to 60kbps which was not sufficient to surf the web as it takes almost 15 minutes to open a single page. I went to the store and deposited the USB stick with the store to get it repaired. After repairing it at the service center they told me that it was okay but when I checked at their Vodafone store in presence of the sales representative speed was varying from 0 to 60kbps. This was of no use to me & I asked them to reimburse the purchase cost. Till date I have not got the reimbursement and also the USB broadband stick repaired.
I lodged the complaint with their customer care center. I have record of various correspondence with them done through email.

I have suffered financial loss & mental agony in dealing with them from last three months with no positive response.

I hope i get your help in getting the justice.

Sir/Madam,
Around 13th March, I recieved call from Vodafone Care that they are offering an Unlimited dedicated Data Plan of Rs 500 per month and told me that there is no FUP specifically.

So i bought the sim for Rs 250.it is dedicated sim for data no call or msg san be sent or recieved.
it was activated on 17th March.
(PH. No. [protected])

Sir, it worked fine for 3 days in which i surfed and downloaded data.
(Note :- No chargeable data was downloaded)
On 21th March it stop working it gave error "Network Service could no be started".

So i called vodafone care told them the problem. They told mein that the unbilled usage have exceeded the credit limit and it will be cleared in the end of cycle till then i can not do surfing or download data.
SIR AS TOLD EARLIER I TOOK THIS PLAN ONLY BECAUSE I WAS TOLD IT WAS AN UNLIMITED DATA PLAN WITHOUT ANY FUP. BUT DUE TO VODAFONE FALSE INFORMATION AND BILLING SYSTEM MY PLAN IS LIKE A LIMITED DATAPLAN.
THERE SHOULD BE NO DATA LIMIT FOR A UNLIMITED DATA PLAN WITH NO FUP AS TOLD BY THE COMPANY REPRESENTATIVE.

Since then i have called and told my problem to vodafone care. As the call to vodafone care are charged much of my money and time have been wasted on it.
I want to take serious action against the company for this type of misleading information and inconvenience to the customer. iwant to send this information to TRAI company should be heavily fined for this kind of behaviour.

APOORV VERMA
Contact No.- [protected]
Address- H. No. 114, Street No. 4 ,
Main Shyam Park, Sahibabad.
Ghaziabad. PIN-201005

I have been trying to get my 5 phone lines transferred from one of my company's name to another, for the last 2 months.

In the process the Vodafone Store manager stopped returning my calls and broke any sort of phone correspondence. I had to send my office boy to the branch every time I had to reach him.

Then I called the customer service, to complaint against this and facilitate the pending job. Since then it has taken another month and I have spoken to executives, team leaders, floor managers and even the manager. Every time they say they call back. they never do.

Finally they admitted they don't know what the problem is and that they are unable to process my request and maybe I should try speaking to the Nodal Officer.

I have been trying the Nodal Officer's number for a week and a half but it is always busy. I have sent him a message but I have received no call back.

I feel like this is what is called 'Manmani'! There seems to be nothing I can do to get service from them.

Very recently I had opted for portability from Idea to Vodafone IN and without my asking the Alerts have been activated on my phone no. [protected]. On their website, there is no option to deactivate the services. It is very difficult to reach the customer care executive on 111. I do not want any optional services from Vodafone without my prior consent. I request that the above service may be deactivated.

I have got Vodafone Sim registered in my name 3/4 years back. Now this days, I am receiving Alerts on Cricket News, Movie masal pack, astrology etc. After all my records, I could not deactivate them, inspite of visiting vodafone office frequently. And the company is deducting my balance daily. I just want to know the procedures for deactivating them. Morever, we vodafone users are not getting bonus cards of Rs.59/- which adds Re.1/- and aftivates power for two months.

ANYONE PERSON HAS DEBITED 5000 RS FROM MY HDFC ACC TO USE FOR THE VODAFONE BILLDESK I DONT HAVE ANY INFORMATION ABOUT IT MY CARD NO IS [protected] PLZ GIVE ME THE INFORMATION ABUT IT WHO IS USING MY ACC FOR VODAFONE BILLDESK ANY NO. I DONT HAVE ANY KNOWLEDGE ABUT THE TRANSACTION THESE TRANSACTION ARE MADE ON 12MAR 11 I'M WAITING FOR ANY RESPONCE

FROM SANDESH SAWNT
[protected]@rediffmail.com & contact me at [protected] PLZ PLZ

Vodafone is trying to misguide the services being provided by them. I am using vodafone basic plan of Blackberry Prosumer Lite in which I am paying Rs 299 per month. In this plan only mail and messenger is being provided so I have install watsapp application messenger which comes into the category of messenger plans. So suddenly they have started charging for it which are the amounts are very high.

So I just want to know it whether consumer should be aware about the plan being automatically being activated in there handset or not. There basic plan of Vodafone live is being activated automatically which was being stated by there consumer care department.

I want the Train and consumer court to show some light on it

21 March 2011 13:32:54 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] Art Point [protected]
21 March 2011 11:56:51 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] SMSCaster.com
15 March 2011 19:14:04 : SMS received from Vodafone Chennai Message Center [protected] Clip [protected] webchennai.com [protected]
22 October 2010 12:34:55 : SMS received from Vodafone Chennai Message Center Message Center [protected] Clip [protected] [protected]
28 October 2010 10:13:13 : SMS received from Vodafone Chennai Message Center Message Center [protected] Clip [protected] Dr Batra SMS 58888
09 March 2011 18:08:29 : SMS received from Vodafone Mumbai Message Center [protected] Clip VM-ICICIPRU SMS 56767
11 October 2010 15:58:48 : SMS received from Vodafone Delhi Message Center Message Center [protected] Clip [protected] [protected]
06 August 2010 18:19:22 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] Save Electricity
03 August 2010 10:00:36 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] www.ashokastrology.com
02 August 2010 11:18:48 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] Safe Packers
02 August 2010 11:20:01 : SMS received from Vodafone Delhi Message Center [protected] Clip [protected] [protected] Safe Packers
19 July 2010 10:47:27 : SMS received from Vodfone Delhi Message Center [protected] Clip [protected] [protected] AC POWER SAVER
16 July 2010 13:09:06 : SMS received from Vodfone Delhi Message Center [protected] Clip [protected] [protected] SAUNA SLIM
09 July 2010 17:36:28 : SMS received from Vodafone Delhi Message Center [protected] Clip +[protected] [protected]-82-83
02 July 2010 12:17:24 : SMS received from Vodafone Tamil Nadu Message Center [protected] Clip [protected] [protected] [protected] www.smareal.com
29 June 2010 12:18:22 : SMS received from Vodafone Tamil Nadu Message Center [protected] Clip [protected] [protected] [protected] www.smareal.com
01 July 2010 13:49:10 : SMS received from Vodafone Tamil Nadu Message Center [protected] Clip [protected] [protected] [protected] www.smareal.com
13 May 2010 13:38 Call received from Vodafone Delhi [protected] Investors Forum India
13 May 2010 16:58:40 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] [protected]
07 May 2010 11:14:15 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] [protected]
08 May 2010 17:09 Call received from Vodafone Delhi [protected] Kotak Life Insurance
28 April 2010 16:49:12 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Reliance Broadband [protected]
10 April 2010 12:37:38 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Daftarbabu A Liaison 65651111 [protected]
04 April 2010 22:55:29 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Garg Properties [protected]
04 April 2010 10:51:13 : SMS received from Vodafone Delhi Message Center [protected] Clip : [protected] Reliance Broadband [protected]
01 April 2010 19:19:52 : SMS received from Vodafone Delhi Center [protected] Clip : [protected] [protected]
02 April 2010 14:32:37 : SMS received from Vodafone Bihar Center [protected] Clip : [protected] Brightway Tutorials [protected]
11 March 2010 14:47:40 : SMS received from Vodafone Delhi Center [protected] Clip :[protected] Anurag Aggarwal Institute [protected]
26 February 2010 15:10:13 : SMS received from Vodafone Delhi Center [protected] Clip :[protected] [protected] 64546666
12 February 2010 12:42:07 : SMS received from Vodafone Delhi Center [protected] Clip :[protected] [protected] [protected]
03 February 2010 11:41:18 : SMS received from Vodafone Delhi Message Center [protected] Clip :[protected] [protected]
01 February 2010 16:50:19 : SMS received from Vodafone Delhi Message Center [protected] Clip :[protected] Hi-Tech Architects [protected]

i have post connection of vodafone. I wanted to get in converted into prepaid connnection so i went to the vodafone mobile store at JMD Mall Gurgaon( near SAHARA MALL) on 26th feb 2011. I met one of the executives sitting there. He suggested me that not to get it converted into prepaid. rather he gave me some schemes on the local and national sms and std calls. i agreed. i didn get my number converted into prepaid. that executive told me that the sms scheme and call rate scheme will be activated on my phn with in 72 hours. so i was a bit relaxed thinking that my phone bill will not exceed my budget nw. but even after 72 hours when i did not get any confirmation of service activation from the service providers then i called up at the customer care. they told me that the services will be activated in next billing cycle. my phone billing cycle is 20th to 20th of each month. i requested them to please get it activated and told them about the conversation held at the JMD Mall Moblie store also. They told me that the request has been forwarded to head office. MY phone bill is just due the msgs only. because i am in a habbit of messaging to my friends. now when i got the scheme of 5 paise per sms whether it be local or std then i kept sending msgs thinking that i have the scheme activated on my phone. but after few days when i called up again at the customer care then they again told me the same thing that the scheme will be activated in next billing cycle. i.e from 20th march 2011. Nw my question is that when that executive whom i met in the mobile store at JMD mall gurgaon, knew that the scheme will be activated in next billing cycle, why did he told me that it will be activated in maximum of 72 hrs. now my phone bill is 4300 ruppees. Had he told me that the scheme will be activated in next billing cycle, i would have got it converted in to prepaid that day only. My complaint is simple that i want full compensation on my phone bill. i want all the sms should be charged 5 paise per sms instead of 1 rupee (local) and 1.50 rupee (std) per sms. the service request number given by the executive at the mobile store is [protected]

Call details
Needed Call details for the month of Feb 2011
Hi,

Can you please help me out in getting my Incoming and Outgoing details of my Vodafone prepaid number for the month of Feb 2011. My prepaid Vodafone number is [protected]. Kindly drop a mail with details of call history to [protected]@yahoo.in. & call me [protected] at I request you to please reply to this request.
If the above request is not possible, kindly let me know the procedure to get call details for a Vodafone prepaid number. ASAP

Regards,
Shaikh

Dear Sir,

i want [protected] this no. outgoing & incoming details., plz send details this mail id such.[protected]@gmail.com

I'm using vodafone for last 4 yrs in Kolkata. My mobile was switched-off from yesterday (19/03/2011) evening about 8 PM. Today evening (20/03/2011) while I switched on my mobile at 5:30 PM (17:30) I got 2 SMS from VODAFONE -

FISRT SMS sent: 20/03/2011 15:35:48 - "Hello!
Your request for caller tune activation has been received and will be processed within 4 hours. We will let you know the status by SMS shortly"

SECOND SMS - sent: 20/03/2011 15:37:34 - "Hello, Caller Tune is activated on your phone. Monthly charge Rs. 30 or Re 1/day. ............

How can it be possible? VODAFONE called in my mobile no. which was switched-off at that time and got my confirmation though my mobile is switched off.

VODAVONE IS CHEATING US IN THIS PROCEDURE. Rs. 30 has been deducted from my mobile balance as well.

Is this kind of service we're expecting from vodafone? Is vodafone is playing game like this?? So Is this the kind of company vodafone is? Cheating with the people by giving callertune forcefully without informing and deduct amount automatically.

Vodafone customer care is giving a non-sense service. They never solved any critical case. They'll say to call them after 12 hrs or they'll say that they'll contact you but never call you back.

Why we'll be the ultimate victim? One more thing this is not the first time this is occurring. I've faced problem earlier also. At that time vodafone theft Rs. 100 from me.

So, I want to say all the people who want to take advantage of mobile no. portability and want to shift to VODAFONE MOBILE CONNECTION, don't take this type of mobile connection which can deduct your rupees without any reason even if your mobile is switched-off and avoid this type of harassments.

Regards,
Soma
Kolkata

From about 1 month I am contineously getting unsolicited commercial sms on my Reliance Prepaid Mobile No.: [protected]. My Number is registered under DND. Message is generated from system with Mobile No.: [protected]. Message is as under :-

" Work from internet/home to earn extra income. Part/full time without sacrificing your current job. Call : SAKSHI - Mobile No.: [protected] [protected] "

I called too many times on the given numbers i.e. [protected] And [protected] and requested them not to send me any further more messages, but still they are contineously sending me the messages. Now where I should complaint about it ???

Date :[protected]

Sir / Madam,
I am a vodafone prepaid mobile customer staying at Kalyan,
My Mobile No. is : [protected] ( Name : A. Subramanian )

I used to receive calls and sms from Vodafone and other companies for promotional schemes etc. And for this, they used to debit my prepaid
account for Rs. 5/- to Rs. 30/- as per their charges.

After discussing with Ms. Anita Dhumsingh Rathod and Mr. Rizwan from Vodafone Customer Care, I activated DND in order to stop receiving such unwanted promotional calls & sms. ( DND 0 message sent by me to 1909 on 7-3-2011 at 12:17:18 p.m. and accepted by Vodafone on 7-3-2011 at 12:42:05 ).

I was told that within 7 days, the DND service will be activated.
However, they are still deducting Rs. 5/- every day from my prepaid balance for
"Sawal 20 Lakh ka" and such type of things.

I want to stop receiving such type of messages and calls which unnecessarily
disturb me and also reduces my mobile balance.

Please do the needful at your earliest and oblige.

Hoping kind co-operation from you.

Thanking you.
A. Subramanian

Dear Sir, My mobile no. is [protected], and regular deducting RS 5 towards Sawal 20 Lakh Kaa, although I am no attending the contest. Please stop it with immediate effect.
Thanking you,
Best regards,
Sankar Kumar Samaddar

VODAFONE CHEATING/IRRESPONSE/ STORY: Still till today it is not resolved.. Request to all if can help me.
[protected][protected][protected][protected]
Dear Sir/Madam,


Till now from 21st Feb. to 15th Mar. (22 days passed) there is no action taken on this issue. I cannot keep quite as because I have paid for the same. Kindly look into the matter and resolve my issue immediately.


Thanks and regards,


Ashok

--- On Wed, 3/9/11, Ashok Panchal <ashok.[protected]@sonagroup.com> wrote:


From: Ashok Panchal <ashok.[protected]@sonagroup.com>
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack
To: [protected]@nic.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, samaresh.[protected]@vodafone.com, tv.[protected]@vodafone.com, kumar.[protected]@vodafone.com, anuradha.[protected]@vodafone.com, 'vodafonecare.[protected]@vodafone.com', 'vivekg.[protected]@vodafone.com', 'Sushma.[protected]@vodafone.com', 'j.[protected]@vodafone.com', 'vodafonecare.[protected]@vodafone.com', "'ashok'" <[protected]@yahoo.com>
Date: Wednesday, March 9, 2011, 2:38 PM


Dear Sirs/Madam,

Since 05th March 2011 to 09th March 2011, afternoon (time 02:36 P.M), I have not received any solution from the all concerned deptts. It is really very bad, shame and unbeleivable for the all concerned. Now I request you to kindly compensate my all expenses. Becuase of incorrect/wrong and non transparent Vodafone system + useless and very poor communication, I have already lost and wasted a lot of money, time and actual loss of study, for which I had taken this pack/connection. I donot have excess money for Vodafone. I have decided to withdraw my relationship with Vodafone. Now I donot want to get it activated the same.

Request to make the full compensation, against my problem faced due to the VODAFONE.

Thanks and regards,

Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Monday, March 07, 2011 9:04 AM
To: '[protected]@nic.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'
Cc: 'marten.[protected]@vodafone.com'; 'vittorio.[protected]@vodafone.com'; 'samaresh.[protected]@vodafone.com'; 'tv.[protected]@vodafone.com'; 'kumar.[protected]@vodafone.com'; 'anuradha.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'ashok'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/Madam,

I would also let you know something more in details about Vodafone:
1.. That, during the this problem, I wasted hours in communication at 111 and [protected] dialling from my Vodafone no., for for explaining my problem, but still I could not communicate on these nos. The pre-recorded messages are keep on repeating in a loop. Then I dialed from other no, i could able to talk at [protected]. This is also there policy for earning, which is not justifyable/correct.

2. Based on the Vodafone executive instructions, I have followed accordingly (by recharging and waiting for activation of services) but still it was not activated. Again I got the same msg that you used internet before the activation. Please ask to VODAFONE How many months / years will take to activate this Pack.

2. As I had purchased the Vodafone Data card device and paid already lot of money for the 2GB pack activation/internet, because of that, I am running behind for Vodafone. Otherwise there are many other providers who are offering good services in cheaper rates now. But due to the data card which I have purchased, I am trying to be with Vodafone. But now I may not be more with Vodafone.

3. I had also noticed during the visits time at VODAFONE stores, I also found others who were facing this kind of problem, but they might not communicate as I am doing.

4. Now sir, I would like to ask for compensation of the same (the problem which I have faced becuase of VODAFONE services) from VODAFONE (IData Card value + Recharges value + time + harasmen all) and you decide the same, by understaing the problem in deeply.

5. Finally, it is the choice of VODAFONE and your (authorities instructions) to VODAFONE that you would like to keep me with Vodafone or not. The customer will find out their other way, if he is facing problem (in terms of communication services or network services or cheaper services).

I have just informed you the status of VODAFONE services. Again it is upto you (The higher authorities, who provides the licenses) that how you will handle this. I have done a lot from my side.

Thanks and regards,

Ashok
[protected]

-----Original Message-----
From: ashok [mailto:[protected]@yahoo.com]
Sent: Saturday, March 05, 2011 8:58 PM
To: [protected]@nic.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com; vittorio.[protected]@vodafone.com; samaresh.[protected]@vodafone.com; tv.[protected]@vodafone.com; kumar.[protected]@vodafone.com; anuradha.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; Ashok Panchal (SKSSL)
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/madam,


Kindly look into the matter and request you to take necessary actions against VODAFONE.
In short, I would like to state as below:-
1. First Recharge 2GB Pack in Rs. 95 on 21st Feb. 2011 at 10:30 A,M.
2. Since that period, I am running behind (through e-mails, visiting to the stores, customer cares, nodal officers, Appealing authority etc at all places) Vodafone for 2GB Internet Service activation. But could not get till today the 2GB Pack activated.
3. As per vodafone cheating, in between I have got 5~6 time recharged due to the negative accounts happened, even without usage of my internet.
4. Last 2 days back, I again went at Vodafone stores at Gurgaon (Palam Vihar) and their I came to know that the VMC is activated. I got the messages also for 2GB usages. But today 05 March 2011, I am again not able to use the Internet because of the negative account.
5. After that I communicated at [protected] customer care, there I found that the 2GB plan was not activated and because I used internet from since 2 days so the account went in Negative. I am very much disappointed with the kind of activities by Vodafone. It is horrible.
6. I have already wasted a lot of money, time and harrasment to get this internet service/pack. But till today from 21st Feb 2011 to 05th March 2011 (12 days passed) I could not get the same.
7. In todays time, if they are providing this kind of services to customer, they should not be in the field of customer services. As per my experience had with Vodafone, in customer services it is 0% while having the all facilities of communication.
8. The Vodafone is cheating me (customer). Because I had taken the Rs. 95 internet 2Gb Pack but I have paid around 10 times more by cash and here I am not adding my precious time and problem faced due to the same.
9. Vodaone systems are not transparent and nor able to provide the services to customer. From top to bottom, all are useless for me. If this is the case, then the Vodafone does not qualify for these kind of service providers. This is all not acceptable.


I request you to review my case and take appropriate actions against VODAFONE and also request you to arrange the activation of my 2GB internet pack alongwith my all recharges reverse which I have done without my usage of internet, without any more delay. I have been cheated by VODAFONE and push me in problems a lot.


For more details, you please refer the full story/details in the below mails.


Hope for a quick actions.


Thanks and regards,


Ashok
[protected]

--- On Wed, 3/2/11, Ashok Panchal <ashok.[protected]@sonagroup.com> wrote:


From: Ashok Panchal <ashok.[protected]@sonagroup.com>
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Wednesday, March 2, 2011, 2:39 PM



-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Wednesday, March 02, 2011 10:19 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
Kindly confirm me the same. Since last 10 days I am requesting and doing follow-ups with you. Kindly awake and help me.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Wednesday, March 02, 2011 8:32 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Kindly confirm me for the activation of the 2gb internet pack. Till now I have not yet received the message for the same.
regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 6:17 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs/Madams,

As per our discussion, you are going to refreshing the all services including Internet Pack 2GB service activation. Again request you to kindly donot forget to do so. I am very much waiting for the same. Seconly also request you to send me a confirmation on the same.
Thanks and regards,
Ashok
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 5:12 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
As discussed with you (Mr. Saurabh at Nodal Office, [protected], Okhla), based on our discussion, I have recharged it again with Rs. 30 now you are kindly requested to start my internet Service pack of 2GB as oosn as possible. My children educatiion is affceting due to the same.
Regards,

Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 3:07 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Kindly revert back on the issues.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 11:33 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Please resolve this problem as soon as possible (pending from 21st Feb to till today, 1st March). I need your response on the same. Urgent please.
Regards
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 10:36 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Please finish this activity by first half becuase afther that I have to decide for next action. The customer is like a HEN and you would like to get the all eggs at one time.By this you cannot get the more customers (Hens for Eggs).
Regards
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 8:58 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
According to your system, I never will be able to keep my account in positive, it is like an open way from one side I keep on recharge and other side it will go (will not accumulate) without my usage. Your customer care (111 and [protected]) both nos are fail unable to contact your any executive. What you people think, that pull the customer tll the end. You are not for Happy to help you are only happy to make trouble. I am so much in angry with Vodafone. that if I will get any body I will hang them. You people have only two answer that it will take 24 hours to activate the service or your account is in negative. But the root cause for this is only VODAFONE system / all executive/seniors / management. You are not liable in any category. From your all activities, I have understood that I shoudl earn for VODAFONE. They are now like a rich beggar you people are froud and big cheater. Now I will not leave you as it is . I will file a case on Consumer court regarding the same. I am so much disturbbed because of VODAFONE, I myself has fired to my children. Because they asked me about the services of internet access for their study. But I had no answer and I was pushing to myself. It is all happening becuase of VODAFONE. You people donot understand the feeling and trouble. You all "from bottom to Top at VOdafone" stand on my place and feel them. What is a problem . I have seen the VODAFONE. Now you have crossed the all barriers of my patience. You all are useless. I ahve also understood that you are shameless and you will not understand anybody's situation. But I also know that "By cheating you will no live more happy" and "wooden case can be put on fire only one time" Look at GOD, he will do the justice. If you are happy with my 2,000 rs.. God will take you in crores. You cannot be happy and make the building by the CHEATED and froud money.
Further I will think that I have donate the Data card and the recharge money to a beggar called VODAFONE.

Thanks and I pray to god for you to give "the only power of other needless people feelings" and also make yuo understand the meaning of HAPPY TO HELP in reality.
Ashok
-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Saturday, February 26, 2011 7:20 PM
To: Ashok Panchal (SKSSL)
Subject: Vodafone live service of your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Kumar,



Thank you for writing to Vodafone regarding Vodafone live service of your Vodafone mobile number [protected].


We would like to inform you that the Vodafone live services are not activated on your Vodafone account due to less balance on your Vodafone account.



Assuring you with best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com



We value your association with Vodafone.





Happy to help

Sumit Singha

Vodafone Care



Contact numbers*

Customer Care : 111 or +91- [protected]

Fax number : +91- [protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in







-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 4:54 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Till now I have not got any confirmation from yourside nor any message for using internet services. You have won. Parallely, I have called you many times at[protected] today snice morning but no activation of services. It is totallly frustating situation for me. I think you have decided not to improve. Now I need to know and thick more how to come-out this situation. You have crossed the all limits and making customer. Its mean for you the customer is no meaning. It is like "Playing flute in frnt of Buffalo" .
If you donot want to provide these services then please do not advertise for the same.
I have made a very big mistake to get your connection.
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 12:15 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs/Madam,

Again sorry to inform you that your response time is very much high not in hours it is in days. Now you can find it by yourself about vodafone"Happy to Help" slogan. It is Horrible. Unbeliveable, it is just like a govt. offices.
It is beyond of expectation after so much communication. There is no prompt reply.
Nothing is left to say.
Regards,

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 9:47 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs,

No response from your side. It is the picture and image of the Vodafone actually as per my experience with Vodafone all juniors to seniros. one side, you mention "Happy to help you" this is in what terms "Happy to make trouble and then make money to serve in this manner". This is the mirror image of your Vodafone slogan. Make your system Transparent and Fool proof, to avoid any such issues with customer. If there are any issues with services activation, which requires more activation time, clearly infomration must be reached to the customer. But in the today's time, hours are not expected to activate or deactivate of any services. This is my all feedback and now it is upto you whether you want to make improvement in your system or not. Here in my case I have paid extra more than a month. and now it is your whole responsibility make proper justice with me , It is yuor system failure or it may be designed by yuo like this for cheating to customer. But it is all Vodafone fault. Understand the situation of customer and also feel the yourself in the category of same as mine (consumer) and feel the problem/inconvinience cause by you w.r.t. time, money and dissatisfaction all areas are no level. In a conclusion, please check the all details and make the proper reversal of my charges and also request and suggestion for future to reduce your cycle time and make your system fool proof and transparent to make customer delight.
Again also request to confrim me the internet activation of 2gb plan.

Thanks,
Ashok
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 2:54 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

I would like to clarify that after that recharge of 95 rs. I have already rechared the balance negative account and again it is in negative side. I donot understand the Vodafone. This is purely cheating and keeping people in dark. I am very much annoyed and I think that I should destroy the card and device. You have charged/cheated more than the Coupon money without my usage. I again ask you to check my details of visited sites. You will clearly get the real picture. Now I cannot/will not do nay more recharge. You look into matter and activate the services. It is all happening due to the Vodafone system failure. Your system must be so robust/fool proof to happy customer. It is zero percent customer satisfaction. You have the all communication facilities and still you people have taken a lot of time. You discuss internally and close this chapter. it is not acceptable and improve / change your system for building customer relationship. As per now my experience, the customer satisfaction is very much poor in today's time.

Again request to activate the internet services because I have already paid on 21-st Feb. at 10:30 Am and let me use your services till the time.

Regards,

Ashok



-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Friday, February 25, 2011 1:21 PM
To: Ashok Panchal (SKSSL)
Subject: Services for your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Ashok,


Thank you for writing to Vodafone regarding services for your Vodafone mobile number [protected].



We do understand the inconvenience that you have experienced and stand by our commitment to rectify the unpleasantness caused by this experience.




We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.




We would like to inform you that as per our records, the Bonus card of Rs 95 have not been successfully activated on your Vodafone mobile number effective 21/02/2011 because of insufficiant balance in your Vodafone mobile number. We request you to kindly recharge your Vodafone mobile number and confirm us, so that we can do the needful.



Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com.



We value your association with Vodafone.



Happy to help,

Laxmi

Vodafone care

Contact numbers*
Vodafone Number : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 8:52 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All Sirs,

Kindly look into the matter and resolve the issue and start internet services activated, as I have paid in advance and still I am not able to use use. I am very much disappointed with the kind of activities.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 8:35 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Till now the service is not activated. I have already paid (95+85=180 Approx double of the pack) but till now I was not able to use the Internet Services. Again I checked the no. account no and got the recorded messages that your account is in minus 40 Rs. It is the limit of any thing. If you add this amount also into the same then its mean 180+40 = 220 including the the 95 Rs pack, I have to paid. It is drastically an example of cheating by Vodafone. I request you to correct (reversal the amount) and start my services. You have crossed your all limits.

I am very much annnoyed with Vodafone. Please take the imemdiate actions.
Regards,
Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Thursday, February 24, 2011 5:31 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Ma'm,

Kindly revert on the below mail and confirm the status.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Thursday, February 24, 2011 2:33 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

If you are saying that I have used the Internet, please also send me the details of sites, if it is available at Payable basis, still then please tell me the amount, I will pay first then send me the detail of visisted sites.

I am saying that I just tried to connect and used "USe 144" command also to know the staus. But I could not get and for that , I wasted my more than 2 hours Then I went at your Vodafone store and till today I am following up to you (Vodafone) but no activation of services. You can understand that how much time and money I have wasted in useless activities. The followups are the non value added items for customer but for you it is value added items because you have made like this systems which creates problems for customer and makes money for you.

I again request you to kindly confirm me about my services activation.

Thanks and regards,
Ashok
-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Thursday, February 24, 2011 12:11 PM
To: Ashok Panchal (SKSSL)
Subject: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Ashok,


Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].


We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.
We would like to inform you that as per our records the recharge of Rs 95 was successful, however it takes 4 hours to get the benefit of the same.


Further we would like to inform you that you have used Vodafone live services before the same get activated on your Vodafone account .Hence you have been charged correctly for the Vodafone live services as 10p10kb.

Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com

We value your association with Vodafone
Happy to help,
Amit Gautam
Contact numbers
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: ashok.[protected]@sonagroup.com
Sent: 22-Feb-2011 19:37:02
To: vivekg.[protected]@vodafone.com; Sushma.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: RE: Complaint about Vodafone cheating

Dear Sir/Madam,

Sorry I forgot to mention Vodafone Mobile no.. It is [protected].

Secondly, If you find in your system any transaction, then please give me
the details of sites visited. If this information is available on the
payable basis, then please inform me. I want to verify my visited sites, but
please note that I did not use any site.
Waiting for your quick reply, as I am not able to using the 2gb plan. and I
have wasted a lot of time and money by visiting and communication to
Vodafone. If you stands on your same langauge, as told by your executive,
then I can say it is unjustifiable/incorrect.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, February 22, 2011 7:15 PM
To: 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com';
'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@yahoo.com'
Subject: Complaint about Vodafone cheating

Dear Sir/Madam,

I recently, had taken a new connection in the last month on 20-th Jan. 2011.
I was using your 2GB (Rs. 95) internet pack. Yesterday, after one month, I
re-charged it with Rs. 95 for 2gb pack. I got a msg as recharge with Rs.
0.6. But I did not get the msg of 2g usage. So I tried to do by USE 144
option to get the msg. But unable to start the internet. Then I went to your
Vodafone Mini store. But could not get it activated.

Now today, I discussed with yuor Vodafone customer care. (1) it is very
difficult to talk tou the executive for the concerns. Anyway, from your
executive, I came to know that my balance is gone by approx.Rs.-55 rs while
there were the positive account was approx. Rs.16. I want to tell you that I
used only USE 144 to get the msg only. I did not use your internet.

I have requested to your executive to make it correct. I am also requesting
you to make it correct and start my services. Please underatnd that I did
not use it if it is used by system, then I can say that your system is
cheater.

Please note that If you also would be unable to do so then please understand
that you will loose your one customer. Because I am cheated by you. You must
listen your customer;s problem. As I have already purchased 2GB pack. So in
this case, I can thick for one month but later on I will search for the new
way.

Please look into the matter and request to do the needful.

Yours Customer
Ashok
[protected]

-----Original Message-----
From: ashok [mailto:[protected]@yahoo.com]
Sent: Saturday, March 05, 2011 8:58 PM
To: [protected]@nic.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com; vittorio.[protected]@vodafone.com; samaresh.[protected]@vodafone.com; tv.[protected]@vodafone.com; kumar.[protected]@vodafone.com; anuradha.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; Ashok Panchal (SKSSL)
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/madam,


Kindly look into the matter and request you to take necessary actions against VODAFONE.
In short, I would like to state as below:-
1. First Recharge 2GB Pack in Rs. 95 on 21st Feb. 2011 at 10:30 A,M.
2. Since that period, I am running behind (through e-mails, visiting to the stores, customer cares, nodal officers, Appealing authority etc at all places) Vodafone for 2GB Internet Service activation. But could not get till today the 2GB Pack activated.
3. As per vodafone cheating, in between I have got 5~6 time recharged due to the negative accounts happened, even without usage of my internet.
4. Last 2 days back, I again went at Vodafone stores at Gurgaon (Palam Vihar) and their I came to know that the VMC is activated. I got the messages also for 2GB usages. But today 05 March 2011, I am again not able to use the Internet because of the negative account.
5. After that I communicated at [protected] customer care, there I found that the 2GB plan was not activated and because I used internet from since 2 days so the account went in Negative. I am very much disappointed with the kind of activities by Vodafone. It is horrible.
6. I have already wasted a lot of money, time and harrasment to get this internet service/pack. But till today from 21st Feb 2011 to 05th March 2011 (12 days passed) I could not get the same.
7. In todays time, if they are providing this kind of services to customer, they should not be in the field of customer services. As per my experience had with Vodafone, in customer services it is 0% while having the all facilities of communication.
8. The Vodafone is cheating me (customer). Because I had taken the Rs. 95 internet 2Gb Pack but I have paid around 10 times more by cash and here I am not adding my precious time and problem faced due to the same.
9. Vodaone systems are not transparent and nor able to provide the services to customer. From top to bottom, all are useless for me. If this is the case, then the Vodafone does not qualify for these kind of service providers. This is all not acceptable.


I request you to review my case and take appropriate actions against VODAFONE and also request you to arrange the activation of my 2GB internet pack alongwith my all recharges reverse which I have done without my usage of internet, without any more delay. I have been cheated by VODAFONE and push me in problems a lot.

Note: I have written to all higher authorities in this regards, but unable to get any reply / solution. All are sleeping. There are no feedback given to customer.

Request to all who are responsible and authorised to review this case and resolve this.

Hope for a quick actions.

Thanks and regards,

Ashok
[protected]