Vodafone India Complaints & Reviews

From: Jayendra C.Karia,
9,Capitol cinema bldg,
D.N.Road,Mumbai.400 001.
15th March,2011.
To.
Ministry of Consumer Affairs,Food &Public Distribution,
Department of Consumer Affairs,
Krishi Bhavan,
New Delhi 110 001
SUB: Unethical practices played by Mobile Telecom operator VODAFONE.
Dear Sir,
I write this letter to appraise you about the unethical practices played by Mobile Telecom operator VODAFONE upon its customers.
I am a monthly billing subscriber to Vodafone mobile no.[protected] since past eight years. My usage on an average for every month is around Rs.200 to 300.The due date for payment of my bill is 22nd of each calendar month. I have never delayed my payment and all my bills are paid on time. To my shock and surprise, for the period of 4th Jan to 3rd Feb 2011 (1 month) I received a bill for the amount of Rs.3001.01 from Vodafone. I hereby produce my previous bills at “ANNEXURE-1”.
Upon enquiry with one of their employee Mr.Pascal Fernandes at the Vodafone gallery,Santacruz(w),Mumbai on 13th Feb.2011,I was informed that all the customers who use” I phone” are billed higher. Upon my persistent enquiry and warning for stringent action against Vodafone’s unethical practice he was ready to offer a credit of Rs.1000/- on my inflated bill. I hereby produce my bill for the period of 4th jan.to 3rd Feb.2011 at Annexure-2.On the last page of the bill Mr. Pascal Fernandes has given me an endorsement that he is ready to give me a credit of RS. 1000/-, which I refused to accept. Further I request for TRAI’s postal address, I was informed by Mr.Pascal Fernandes that they didn’t have its address. {Endorsement of Mr. Pascal Fernandes is shown on last page of my bill, Annexure-2.} .
I have Direct Debit facility with my bank for payment of mobile bills directly on 22nd of each calendar month. Taking advantage of of the said facility, Vodafone billing department deducted an amount of Rs.3001.01 from my account on 16th Feb.2011 i.e. before my due date of 22nd Feb.2011 ,Upon enquiry I was informed that as I had raised a dispute with the company about my bill, they have unilaterally withdrawn the said amount without informing me.
To protect me from such abuse by the company, I had kept credit limit of Rs.1500/- for my bills since many years i.e. if my usage crosses the amount of Rs.1500/-, the company has to immediately stop my usage of their services, thereby restricting my bills to the upper limit of Rs.1500/-. Ignoring such an express request by me, they billed me for Rs.3001.01 for the month of 4th Jan to 3rd Feb.2011 (ONE MONTH).
I say that sensing that they have landed themselves into a trouble; they surreptitiously raised my credit limit to Rs.3901/-on 3rd March 2011 without any authorization from me.
From above it is amply evident the corrupt practices played by them on unsuspecting customers to drive their profitability on some or the other pretext. I say that such an act on part of the company amounts to breach of trust. Such act of the company has caused me grave harm and loss.
I therefore request you to treat this matter as most urgent by treating my letter as complain take stringent action against such errant company.
I hope the needful is done by the earliest. Eagerly waiting for your reply.
Thanking you in anticipation.
Yours truly,

CC TO: 1. Vodafone Essar Ltd, penninsula corporate park, Ganpatrao Kadam marg,Lower Parel.Mmbai 400 013.
2.Vodafone Essar Ltd,2nd floor,skyline icon, 86/92 Andheri Kurla Road,Marol naka,near Mittal industrial estate,Andheri(east)Mmbai 400 059.

Hi My name is Sanket M Kini and my Vodafone number is [protected] and i had a complaint abt my vodafone service

i am getting high bills since last two months as i am not getting proper information from my subscriber abt my plans

and later i have to chase with them for about a week and then they get my issue resolved but again the same thing happened this month

Issue:
i had a Blackberry Internet service pack for which i paid rs 2499 in August for 6 months and in the months of FEB vodafone didnt notify me that my 6 months are over and if i have to renew my pack and they charged 1099 monthly rental for the Blackberry pack which other provider are giving it for 399

i called up the provider as i was not happy with my bill for the month of feb but they didnt helped me so finally i opted to port out my number to BPL and when i placed that request with BPL i got a call from vodafone customer relation and they offered me Black berry internet pack @ 399 rs however were not ready to reverse the charged for the month of FEB
now in the month of march my unbilled usage was for rs 3371 from 1st march to 13th march which is extremly high and i wanted to know why that is so high and the vodafone customer care are refusing to answwer this and on top of that when i spoke to a Supervisor he hung up on me
So i am really frusterated abt this and i request you guys to do something about this

Hello Sir ,
Meri complaint customer care aur yaha ke distributer ke khilaf hain jab maine Vodafone K3570 data card stick liya to mujhe distributer ne kaha tha ki isme 60 kbps min speed aa yengi lekin problem kuch nahi aayenga lekin 20 din bad speed 40 kbps se direct 00 bps tak aa jati hain aur 1 website kholne ke liye 1/2 ya 1 ghanta lagata tha maine customer care se bat ki to wo bole ki 3 G launch ho raha hai isliye to 3 G act kar dijiye to 1 week mein problem solve ho jayenga lekin 1 week ke bad problem aur badh gai to wo bole ki aap distributer se is bare mein bat kijiye lekin distributer ne to use dekha to nahi lekin fir se mujhe customer care se bat kijiye ya 5-6 din bat aa jaye ye yane yah dono mujhe faltu ka problem de rahe aapka data card se to achi speed bluetooth se kar tha to achi thi paise se jyada mentally problem ho rahi hain ek to normal speed ke liye liya lekin yah to ekdum khatiya speed de raha hain . Main vodafone customer 3 - 4 sal se hoon lekin mujhe abhi tak problem nahi huna lekin yah data card se hoona hain . main apni puri identity bata raha hoon yane aap ko pata to chale main kon hoon
Name : Anant Shende ,City : Wardha (Maharashtra),Contact No. :[protected],Email Id:[protected]@rediffmail.com
agar aap problem solve kar sakte ho to direct bat kijiye nahi is bare mein advice dijiye

1)I surendra using vodafone no-[protected], i wanted to change my postpaid to prepaid but the store members are telling u should use minmum of 6months but when i was taking the connection in vijayawada they told me i[censored]r not interested in postpaid u can quit it in 3months i need to convert in to prepaid now
2)i wanted to change my owner ship for this no for that the hyderabad store members are telling it will take minimum of 20days and when i was calling to customer care they are telling it is a process of max24hrs

I also made a complaint for this in customer care for 4-5times but i didnt get reply for this

i need a reply for this asap

sir or mam
my no is [protected] i misplaced my simcard nobody is listening in vodafone store in vishakhapatnam plz take action about it i want my same no back.

Dear Vodafone Customer Care,



I Mr. Pankaj Sharma is enuser of Vodafone postpaid conections. At present I am using 2 connections ( [protected] from last 4 & half year and [protected] from last 9 months ). Recently i also taken one more connection (3G data card service of vodafone [protected])but I am really disappointed and being harrased with your data card services.After purchase i have two times visited in gallery but your executive behave rudly & not ready to taken any complaint.i am facing Very Bad Exp in Your customer care.

I ensure you that I will switch all my connection to Reliance Communicatios and also the services being used by my family members & My friends.

Kindly Note that we using more than 100 nos of Vodafone in My group,so i ensure that all nos will also switch to Reliance Communictions.we also Create Porting Request for all nos.

[protected] UPC Code:VM113616

[protected] UPC Code:VM121324




Hi,

Still I am Not getting Any Reply from Your End..so I want Port Out from Vodafone & also submit all documents in Loop Mobile But i got Reject Msg from Your End. When i Visited In Vashi Gallery for Enquiry of Rejection Reason they informed me :

Me: Maine Loop Me Documents Submit Kiya tha but Aapke Yahan se Rejection SMS Aya hai.kaya hai..
Vodafone Executive:Sir Apka Corporate paln hai kaya...
Nahi.
Vodafone Executive:Aapko koi Discount Mila Hai kaya..

Me: Yes. Mujhe 6 mahine Ke liye 100 rs. ka discount diya gaya tha..

Vodafone Executive: Sir.. Pahale vo Aur Sara bill Clear karna padega.to aap ja sakate hain.

I have Recorded Above Mention Conversation ...& After Gallery Visit i called in call center they also told me its may be possible but give me 24 hour time for reconfirmation but still i am not getting call from your end....

Dear Vodafone If Porting is Not Possible Please Terminate my Connection & I will Not pay My data card Bill for the month of Feb 2011.

To: prashant.[protected]@vodafone.com
CC: priya.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: [protected]
Date: Tue, 28 Dec 2010 11:00:00 +0000

Dear Mr. Prashant,

I would like to express my extreme disappointment towards the services provided by Vodafone in terms of accountability and stability.

Please be informed that I have temporarily suspended my number [protected] from October 3rd, 2010 for 6 months duration. Also I have not been using my number [protected] since September 17th, 2010 following which I had made a payment of Rs 3850 at Chembur Branch and also had made the temporary suspension payment for 6 months thereafter which I was assured that my number [protected] would be suspended immediately for 6 months duration.

I have been receiving calls from Vodafone [protected] personnel Sushma that I have not made payments for my number for the months of October for Rs 1300 and November for Rs 1500. I have mentioned earlier also that I have not used my number since September 17th, 2010 and also the Suspension request was placed by me on October 3rd, 2010 at Chembur Branch.

I would like Vodafone to clarify the below points:
1. I would like to know as to why I am being charged for the months of October and November.
2. Please provide me with an adequate reason for not suspending the number [protected].

I have never come across such a situation infact I would like to state that I have been experiencing different and new issues with Vodafone from the Initial days.
Vodafone might have come up with new ideas like Mentally Torturing the Customers for no reason of theirs and getting Vodafone DEBTS compensated by false billing the customer in this manner.

I need a clarification at the earliest. Please do not call me without studying the issue properly.

Appreciate an early response.

Regards,

Praveen Emmanuel Sumitra
[protected]

I am Somnath Bhattacharya my Mobile no is [protected] yesterday Vodafone automatically activated Caller Tune in my mobile and deducted Rs.30/- from my balance. There Customer Care Executive told me that they cant refund the amount.

Please suggest me what to do???

dear sir/madam

i am a vodafone customer, my cell no is [protected] and with second plan, bcoz i only uses it for daily my routine calls, and about within a week vodafone automatically cut my balance & activate any of service (e.g. sms pack+music pack+bhagti pack) & when i call to customer care their behaiviour is so rude & also not satisfactory for my experiance. today my balance cut is 30 rupees & activated music pack, my number is also blacklist for vodafone customer care,
i want my balance back
also want to call of any vodafone senior officer
i any
thanks
narinder singh chahal

I had opted for 2 corporate connections ([protected], [protected]):
- On the same date (Check in Oracle for veracity)
- By the same Sales Executive (Check in Oracle for veracity)
- With the same Corporate rental Plan (Rs. 99/- month Rental)
- With the same documents (Company ID card, Pan card Xerox etc)

Then what’s the point in barring the outbound service for Mobile # [protected] due to negative verification while one connection was activated ?

If I’m correct & understands a bit about your sales and activation procedure then verification is done by companies to see :
- whether applied customer really exist or not?
- whether applied customer’s doc’s are genuine & to verify also.
- Whether applied customer is fraud or not?
- To be sure that applied customer is genuine to pay the bills or not?
- To gain faith that customer is genuine in all mandatory slabs as essentials to sale & activate the connection.

1. When all the above criteria’s are fulfilled duly by me on the other connection ([protected]) then what’s your profit in to harass the customer by closing his services for more then week’s time.

2. Why your Call center executive’s had given fake commitment of reverification to be done with in max. upto 72 hrs.? I had placed the request on 6/03/2011 at approx. 21:00 hrs to Mr. Harender. Request # was [protected]. Even after continuous follow up, I was given consolation of reverification very soon & within 72 hrs & was asked to have patience.
Reverification can only be dreamt of, I died waiting for a single call as atleast someone would call to confirm my address.

3. Finally, I took leave on 09/03/2011 specially for this reverification, then the whole day I was waiting but customer’s time never means anything to VODAFONE.

4. I got your Nodal officer (SUSHMA’s) contact number [protected]. It was also informed to me that she is the officer for the whole North India (Vodafone). After getting the number, I dialed once, then twice then thrice then hundreds and then thousands times but still wasn’t able to connect her so I wanna know as do I need to dial lakhs or crores times to connect to her?????????
Ultimately, I called up all my friends, children and old people & asked them to dial with their cell phones but even after they continuously tried from 1400 hrs to 1800 hrs no one out of minimum dialing group of 10 people were able to speak to her.
And response………..subscriber dialed is busy.

That means our honourable Nodal officer was either assisting one customer for continuous four hours or the BPO’s standard reply “ as due tosome technical reason I’m unable to assist”. Else problem lies with my all family & friends cell phones or network operators that they always gave us standard reply of subscriber being busy.

5. Why your call center executives always compelled me to write mail only to her. What if I won’t be having the resources then should I be assuming this response as disrespect from Vodafone.

6. Call center Senior Executive, THE GREAT “Mr. ANIL” when asked the reason of delay in reverification disconnected the call not once but twice. Then “ZIMMY” the “HERCULES LIER”, he told me for call back by Vodafone with in next 4 hrs on my call prior to 1300 hrs(09/03/2011) to customer care & again I didn’t received that. He mentioned in his remarks that he guided me to visit to Vodafone store, this was his statement but where the hell are mine statements when I told him that i was sick also & won’t visit anywhere then why didn’t this fellow mentioned this. Why the hell field executive wasn’t arranged for reverification?

7. When asked reason of not doing the verification on time, Senior executives reply that information is not updated in their systems. When asked the reason of fake commitment then a very beautiful reply that VODAFONE IS NOT MEANT ONLY FOR ME.

I want the reason as how dare Mr. Harish (Senior Executive) to say above statement to me?

I want the explanation as for whom VODAFONE is meant for?

8. TRAI RULES BREACHED BY VODAFONE: For the verification of my new mobile number ([protected]), NO VERIFICATION WAS CONDUCTED AS NOBODY VISITED MY RESIDENCE To VERIFY ME where in the remarks updated on the Vodafone software on my profile are “ Field executive met with my mother & verified my credentials. Very surprisingly my mother and father are staying 200 kms far away from my current address of Gurgaon. That means either the Field executive visited 200 kms away to my permanent address & verified my parents else he found one more Inderjeet with the same details somewhere in Gurgaon.

I will show proofs if required, to confirm duly as no body visited

The Verification which wasn’t even done was made positive & connection was activated also immediately. That means VODAFONE is the company violating the rules of INDIAN CONSTITUTION, CONSUMER FORUM, TELECOM REGULATORY AUTHORITY OF INDIA & ALSO CENTRAL DEFENCE MINISTRY OF INDIA.

- Due to above description why not to launch case against VODAFONE for forgery, against PREVENTION OF TERRORISM ACT (POTA) as if I’m understanding correct then in this way VODAFONE is giving connections to terrorists, Maoists & militants etc.

I’m awaiting for a descriptive reply on all this matter?


Unfeigned Regards,
Inderjeet Singh Kataria,
M : +91-[protected].

helo sir/madam

I am vodafone customer having number [protected]
My problem is 95 rs internet pack is not activated even 95 rs got deduced from my bank account when i done transaction online 3 days back.
I already made complain with vodafone complaint cell by dialing 198.
They took into this consideration and gave me some number stated [protected] and told that it will be resolved.
But till today no action was taken.
When i'm trying to customer care today to ask on this , it was not connecting to agent just repeating the recorded voice system.
So this creates a bad opinion of your service.
So please try to resolve this as soon as you can

thanking you
chaitanya palachala
[protected]@gmail.com

In the month of December, I called up Vodafone customer service for an e-mail address where I can send my request to change my corporate plan to Rs99.00. The CS agent provided me an e-mail address (vodafonecare.[protected]@vodafone.com) where I've been sending e-mails without a response to my request. Lately, I came to know thru another agent that the correct e-mail address is corpcare.[protected]@vodafone.com. When I asked Vodafone how they are going to adjust my billing given that I was paying a higher rental after my initial request, and given the fact that it was their error, the Relationship Manager said that they need evidence that their CS had given me the wrong e-mail address. She was asking me for the phone number and the name of the agent who gave me the incorrect e-mail address in December. How on earth am I supposed to remember the number and name of the person with whom I spoke 2 months back? Should they not be keeping a track of what I spoke with them in December? It's a basic protocol of a CS department to keep a note of the interactions they've with their customers on phone. Please advise - Am I responsible to keep track of the name of the person with whom I spoke 3 months back? Is it not Vodafone who should be saving these details when I spoke to them in December?

In some strange way Vodafone has activated caller tune and sports alert zone since last few months and I am unable to talk to the customer care department as the number 111 is always busy. Every month they are charging for an unwanted service.
I would like the caller tune and sports alert zone to be stopped immediately. My phone number is [protected]

I am using a Vodafone connection for the past 3 and half year. On 25th of February 2011 I got a call from Vodafone. They said i'll be getiing an add-on connection form Vodafone free of cost , will I be interested for that. I said Ok.Then on 28th of Feb 2011 a Vodafone Agent came to me and collected all the documents and gave me a New SIM card and told me it will get activated with in 24 hours.The on the same evening I got a call from their customer care asking about verification and she told me that with in next 24hrs the number will be activated.

I waited for 3 days but it didn't get activated.So I called the customer care and asked them why it is getting delayed but they said they don't have the information about that particular number as it is not updated in their database. They asked me to go to the nearest Vodafone Store and inquire about the same.So the next morning i went to the Vodafone Store , they said we will verify and call you back sir.But they didn't called me.So next day again I went to that store and the manager of that store gave me another SIM card with the same number and said it will be activated with in 24 hrs. today it is 10th if March 2011 and it is still not activated.When ever I am calling that Vodafone agent , he is not picking my call.

I have not seen such a bad service in my whole life.
It is already 11 days and the Vodafone people are not able to activate a number .

I have opted a vodaphone from vodaphone sim cell no [protected] through corporate planning and I have submitted all relevent documents to vodafone though they sent a message to resubmit the documents and subsequently I had visited on 03.02.2011 to nearest vadophone store at chembur, taken a token no. 225 aroud 18.30 and again resubmitted all documents asked if any documents is required and their executive told me everything is fine. in spite of this, after 4 days they done my sim unredistered. after contacted with [protected] they again telling me that your documents are incompleted and ask to vist gallery. this is happend 3- 4 time with me.
I would suggest sim only to be registered when everything is ok otherwise what is meaning sim working for 2-3 days and then sim become unregistered. the Guys whose are working in vodafone are careless just making funs. I request to Relianace to come out all circle and have to capture all cities/localities to curb useless player like vodafone.

Dear Sir,
Hi,
Pls note that from last 3-4 days I am receiving bulk sms from BA-560007 related to real eastate very much inspite of DND service activated on my vodafone no. +91 [protected].
At times I'm so discouraged with problems of the day, I fail to see THE JOYFUL THINGS that are along the way; When troubles overwhelm me it's then my nerves may fray, that's when I need to take the time to simply sit and pray; I must try to remember though problems come my way, not to miss THE JOYFUL THINGS and the beauty of the day.
I want to stop these bulk sms with immediate effect.
Pls help me to get rid of this unwanted bulk sms.


regards,
RAJEEV(+91 [protected])

My vodafone prepaid no is [protected].
My account balance is Rs. -719(negative)
This is the third time i m facing this problem with vodafone.
firstly Rs. -131,2nd time Rs. -33 and Rs. -719
Firstly i was using vodafone Gprs Pack and pack expires due to usage of liimit of dta pack and
vodafone start deducting balance from my account at 10p/kb pack and shows no reduction of balance at *141#
After 5-6 hours later Balance gets deducted and my account balance was Rs -131.
Vodafone Customer care assure me to deactivate 10p/kb pack and i have done it but problem remains the same and next time my balance was -33

and this time vodafone deactivate my all packs itself and also 10p/kb
but aftter using Gprs pack again my balance is again deducted Rs -719


There times vodafone make mistake.
I have been using Vodafone 3 yrs.
Poor Response of Vodafone Customer Care, No feature of Checking data balance in gprs pack,
automatically activation of service by vodafone and deduction of balace etc. are the bad thing done by Vodafone.
there is service of checking data balance of gprs pack so Mistake is done by vodafone and we have to pay for this..............
No Way!

So Plz Leave vodafone Networks Go to Others

Hi,

i am using Vodafone No. +91-[protected](PREPAID) from the last 3yrs in Delhi.

Finally after the launch of MNP i want to switch my service provider to Tata Indicom for which i have paid the porting charges to Tata Indicom, but Vodafone is not validating my port out request without giving any reasons.

I have done:

1) Completely filled the CAF to Tata Indicom with the same docs. which i gave to Vodafone at the time of purchasing my no. & do all the required formalities.

2) I dont have my balance in negative.

3) I dont have any dispute with the Vodafone as my no. is Prepaid.

Please help me what should i do.

Thanx & Regards

Sandeep Nehra
+91-[protected]
[protected]@gmail.com

I m using vodafone postpaid connection (mob. no. [protected]) and want to port in Idea connection, for which i was applied for portability in vodafone, they given the unique porting code VD 119194 on dated 22.01.2011, after that idea has applied for portability but vodafone had cancelled the application that the bill is not paid, then i paid the bill . Again i applied for porting and the vodafone given the unique porting code VD 175495 on dated 23.02.2011. and on dated 24.02.11, i hav received SMS from vodafone, they sent the message that will validate your request and will revert on confirmation by 96 hrs TAT from the time we receive the request. On dated 28.02.11, i received sms from vodafone that your porting request has been rejected due to the number or range is in contractual obligations. I want to tell you that in my company two persons had applied for porting and the vodafone has release the number for portability but in my case they are not released, however i hav provided all the details.

Please do needfull action.

Hi,

Even after getting Do Not Disturb service activated on my mobile I've been continuously receiving the calls from various banks asking for Loan, or credit card etc. Besides this continuously receiving SMSs related to properties. Please check

Regards,
Parag