Vodafone India Complaints & Reviews

I am frequently getting fraudulent calls telling me that i have won lottery of 25 lakhs. They generally start with 009230..
The caller gives a very short missed call. I have to call back as i dont know who might be calling. The caller generally wastes initial time by responding late or acting as if he is not able to hear, thus eating more time.

i got the latest call(28th December 2011) from following number : [protected].

I tried called vodafone customer care on 198. But after 15 minutes of menu dialling, hearing promotions and waiting for operator, the service support staff finally told me to call up some other number because i have a mumbai number. I pleaded with the service support staff to take note of my complaint but she seemed to be firm on me calling the other number. Oddly the Vodafone website (even the mumbai) page mentions 198 as customer care number.

Dissapointed consumer,
Yogesh Dhuri
[protected]

On 12-Dec-2011 at 15:10 I have recharged with 98 rs for 2G GPRS pack and the transaction ID is : AP[protected]
After that I have received the activation message at 12-Dec-2011 at 15:24.
But from 13-Dec-2011 i.e, afternoon onwards balance id getting deducted from my main balance for GPRS browsing.
When I am trying to check the GPRS pack details by dialing *111# , it is not showing any data.
My contact number is [protected].

i am using vodafone. i cant access Internet using my mobile. it cant even make connection for 24 hrs

Hi,

Till yesterday my Vodafone number [protected] was working.It has validity and also balance in it.

But today when I checked in Vodafone care they say it is deactivated.

How can this be done?especially when there is validity and balance available in the number

You can contact me on the below number
[protected]

Thanks,
Binoey

This is to bring to your immediate notice that I have taken a new Vodafone Post Paid Connection for my prepaid number [protected] on[protected]. For accessing my outstanding bills and to see the tariff plans I had created Vodafone “My Account” and was using the same for a few days. Unfortunately I forgot my account password and as per standard procedure I changed my password. But now I can’t login into my account and while loging in...

Hi I am karthik. On 23/12/2011 i have recharged my number([protected]) by VODAFONE-BILLDESK.
Recharge details are as follows.

Authorization Code 051682
ARN 75425311357150165221385
Transaction Date 23-Dec-2011
Transaction Amount (Rs.) 110.00
Transaction Settled Date 24-Dec-2011
But I didn't get my recharge. and the amount 110 has been deducted from my HDFC A/c.
So kindly help me with this.
Yours sincerely
karthik J

I am Ramvir singh from Gurgaon. I am getting missed calls on my mobile from [protected] & [protected] regarding information that I won prize of 10 lacs. This call looks to me bogus & fake. Some body is trying to get my personal details for misuse.

This is for your information and I wish such fake calls should be restricted.

regards
Ramvir singh
my M-[protected]
Gurgaon-HR

Sir/Madam,

I am Sujit Singh from Durgapur, West Bengal. I am working in a Public Sector Undertaking firm (A Govt Of India Enterprise) I was a Reliance Post Paid customer ( No. [protected]) for two year and I wanted to Port my reliance no to Vodafone Post Paid so I applied with the Porting Request Code RV495638 in nearby Vodafone Store, which is located at Nachan Road, Near Bhiringi More, Durgapur, WB, with the required documents ( Quarter Allotment Order by the Company as Address Proof and Pan Card as ID Proof ) and the Security Deposit of Rs 300/ (Rupees Three Hundred Only) and they agree to Port my number with in 7 days. After 6 days my mobile no was stopped by the Reliance and after confirming by me in customer care of Reliance about the same they told me that it is stopped by them since Vodafone wants to process that no for port in. After 3 days I call Vodafone Customer care they told me I should visit nearest Vodafone Store for that. I went to the same store and they told me that they said that address proof will not work. I have to provide them some other address Proof document. After providing the same they still not start my mobile number and every time while I rush there they use to say that there is some problem in server or some other technical problem and this is happening since 15 days. This is my Permanent Official no due to which I am facing several problems and I am losing my clients faith and this no is associated to my several bank accounts too.

Kindly help me to port in Vodafone or to retrieve my previous connection. I will be highly obliged for the same

Regards
|Sujit Singh
[protected]
[protected]( My current No)
Durgapur
West Bengal

Sir ,
In this aria at Domkal And around of Domkal Have Vodafone Network Signal Weak problem.All the customer suffering this problem. We are already call & complained to the customer care . but this problem not solved.
So we are requested to a solution for solved this problem. please help us
Thank you,

Dear Sir,

I am staying at Vasai Road (W), Thane.

I am using Vodafone GSM Service (Mumbai). I am being charged @ roaming charges when ever i am at vasai.

Why Vasai-Virar is considered in Roaming circle but at the same time Kalyan, Panvel are considered in Mumbai local Network?

Due to above, I m not able use 3G services also..

Can you clarify?

Thanks

Nilesh Tawde
[protected]

Hi,
I did a recharge on 24th Dec. of Rs 751 as per your suggestion while i was actually
recharging my mobile with 555 and got the talk time as only voice calls and not
reflecting in my balance.

Day 1 (Dec 24): As I was not able to figure out that why my balance is the same after
RC 751 successful recharge, I called your customer care and was assured that the
recharge balance will come in the main account in 4-5 working days.
As balance was low, I did another recharge (3G) of 502 which gives 500 MB, 500 min
STD+local+500 SMSes
(You can check the voice records for [protected])

Day 2 (Dec 26): I call and ask for the above query and i come to know that 751 recharge
has gone in some other account (Voice Calls). As per Sujay Sanket, first the 3G
recharge balance will be used and then 751 recharge. Now I have 800+500 something
balance and 30 days validity.

In case your Day 1 customer care officer had given me the correct information, the second
recharge would not have taken place.
Firstly, you need to think over this and ideally should revert the 751 recharge.
Secondly, your offer details should be more specific as if your suggestion would have more
details in it, I would not have gone with RC 751 recharge and there would have been no calls
from me to Vodafone Customer Care and there would be no mail drafted.

Finally, the conversation with your customer care officers were horrible. Please
improve that also. In case the customer care will not understand the issue and not
there for writing complaints why is the customer care there for. You should seriously
think on this.

I have brought a vodofone net setter it got off with in 2 months i contacted call centre for near bout 50- 60 times there are bull beggers sitting at call center rather than solving problem, they dont have knoweledge at all , i went to vodafone store they just kept my dongel for 15 days and it got conected just for 5 minutes & stopped

still now yet they have not provide any replacement instrument for me.


mob-[protected]

I WANT TO HAVE MY VODAFONE NO [protected] CALL DETAIL FOR LAST 6 MONTHS.PLEASE MAIL ME .PLESE DO IT AS SOON AS POSSIBLE

Hi,

I am Amit Maheshwari having Vodafone mobile no. [protected]. I am having corporate plan of Ernst & Young. In November 2011 I have changed my company to Tata communications. As per my new Company's corporate plan I have to take Tata DoCoMo no. for company’s corporate scheme. On Dec 1st, 2011 I have messaged for port out request. My request was rejected. After my further investigations from customer care of Vodafone it was informed to me that since I had corporate plan activation this port out was not happened. On my 3 to 4 times enquiries, every time it was informed to me that port out will happen in 72 hours. It’s almost 1 month gone and finally now I have to take new no. from Tata but my port out is not happened. Finally I am converting my Vodafone no. from post paid to prepaid. Now I have to carry two no.s and two hand sets and all cost to me approx 25000 to 30000. Should I claim it on company?

My contact details are as follows:
Amit Maheshwari
[protected]
amit.[protected]@gmail.com

Dear sir,I have received a call from[protected] saying he is calling from vodafone company, his name was Rohit Sharma .He said that my vodafone no. has received a lottery.lottery no.065131 & check no.465001. He gave me the no.of someone called sunder singh which are as follows:[protected] & [protected].Kindly stop such kind of fish calls.

Am use vodafone prepaid connection, am recharge rs. 18 (Unlimited internet browsing for 3 days),
But my gprs balance show 100mb for 3 days.. (Limited)
My vodafone prepaid no: [protected]
My rechargeable card serial no:[protected]This is rs. 18, unlimited browsing card sn)
Please help me.

Customer care already block my no before 15 days.

Dear Authorities,

This is humble request you to take this matter on priority, as i already filed this issue with you against complaint number 16135. Their executive gave me two corporate connection ([protected] and [protected]) long back, against one number i paid Rs500.00 as advance rental for two years, i have attached slip for your reference. but they sent me bill with another plan and forced me to make payment. i sent mails everywhere in their Corporate office, customer care, nodal officer, but i did not get any response against my request. i stopped using both the numbers and did not make any payments as well. they have kept my money in their pocket as well. i contineously got many call and was disturbed by their threats for stopping my old number if i dont make payment as they billed.

Now the situation has become more grusome. Vodafone is forcing me to make payment against which they billed me as per their wish even without providng the services. Today they have barged my all services against the 7-8 years old number [protected], on friday evening. Aginst this number i am making all payments timely. when i called customer care for the same then they said me to make payment is only solution to get this connection activated. i can not talk to their senior offices as well becouse its friday and they have an off two days. My uncle is Hospitalized at Asian Hospital Faridabad, i was already very disturb and they stopped all services, i am unable to call anyone and contact. In this manner these vodafone guys are torturing me mentally for a long period and today stopped my services against a number for i am making regular payments.

If no action is taken then these guys will take such cases for granted and will charge from customers as per their wish.

Regarding the same i requested you already. i request you again please please please take this matter seriously and help me out. as i can not change my number right now and not want to bend down against their unwanted desire. only you are the hope to help me out and say them to compensate regarding the same.


Thanks in advance for your better understanding.

Best Reragds,
Victim of Vodafone- vinod kumar gupta
[protected] - Services are blocked
[protected] you can call on this number

My connection was almost an year old. Exact date I do not remember, but it was old connection and it was verified also once. But now they are telling it is not having your document so it will be deactivated if you do not provide the document. I asked them, if it is not having my document then where is my document and how you could activated my connection on the name of others for this many days. How it was verified in first verification. and how the name got changed. where is my application and whose document has been put on my application and who has been given my document. I asked them please confirm where is my document if other persons document has been put in my application. As document can be misused, if gone in wrong hands.

Please seen my below mail trail with company customer care.


Documentation issue for your Vodafone number [protected]. [REF:[protected]]

Hide Details
FROM:
Vodafone Care
TO:
[protected]@yahoo.co.in
Message flagged Thursday, 22 December 2011 8:58 PMMessage Body

Dear Mr. Singh,

Thank you for your e-mail dated 20/12/2011 regarding documentation issue for your Vodafone number [protected].

With regard to your concern and as mentioned earlier, we reiterate that, your Vodafone number was active on the basis of the documents submitted by the retailer.

However at the time of verification, it was noticed that the number is not registered on the actual user?s name. Hence we have informed you to submit your documents within the stipulated time.

Since we were not in receipt of your documents within the said time frame, your number has been deactivated, effective 03/10/2011.

Should you need further assistance, do e-mail us. We will do our best to help you.


Happy to help,

Ravi Takwale
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 20-Dec-2011 21:24:12
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

You mean to say that you got document from retailer?
It yes, then what is problem?
Now clarify, whether you got my application with my document, or with another document or without document?

I can contact retailer not a problem, but clarify which thing was ok and which thing was wrong.

Clarify whether my application was OK?
Whether my application was having document, it may be anyone's, but whether that application was having supporting document?

Because if my application was not having document at all then it is your fault, you could not have activated the connection.
If my application was having any other person's document then I can contact retailer with your answer to follow with him.

But in that case also, you have to provide me alternative as he is doing business for you.
Please note that there are news that vodafone is running short of allocating new number so they are closing the number which is not in frequent use.
Yesterday only I heard on CNBC.

If this is the case, then please do not waste your time and my time as well. Return my money, I do not want to be with Vodafone anymore.

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 20 December 2011 8:50 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Please refer to our e-mail dated 17/12/2011 regarding documentation issue for your Vodafone number [protected].

With regard to your concern and after complete investigation, we reiterate that, we are not in receipt of your documents for the Vodafone number [protected].

We have activated the services of the above number, on receipt of the documents submitted by the retailer.

Hence for further queries on your documents, kindly get in touch with the retailer.

Should you need further assistance, do e-mail us. We will do our best to help you.

Happy to help,

Harini Shetty
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: vodafonecare.[protected]@vodafone.com
Sent: 17-Dec-2011 20:10:37
To: [protected]@yahoo.co.in
Subject: Documentation issue

Dear Mr. Singh,

Thank you for your e-mail dated 15/12/2011 regarding documentation issue for your Vodafone number [protected].
We acknowledge receipt of your complaint and regret the inconvenience caused to you.
With regard to your concern, please be assured that your complaint has been taken up with the prepaid team.

We request you to provide us some time to investigate the same. We will respond to you within the next 2 working days.

Should you need further assistance, do e-mail us. We will do our best to help you.

Happy to help,

Harini Shetty
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 15-Dec-2011 21:20:22
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

Harini,

If you have not received my document then it is whose fault this is the first question?
Second, whether you received my application which is filled to take connection?
Please confirm and again I will request you guys do not divert the question.
It is not matter of loosing connection but it is matter of document.

Have you investigated this matter at your level?
What was the outcome of that?
Who is responsible for this problem customer or your staff? (Please remember, retailer is doing business for you and it is your duty to confirm all the details before providing any service not customer).

If I am wrong, I will accept but if you are wrong, accept it and then you can say what the alternative.
You can not dictate the terms to customer for your fault.


Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Wednesday, 14 December 2011 9:57 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Thank you for your e-mail dated 12/12/2011 regarding documentation issue for your Vodafone number [protected].

We reiterate that, we are not in receipt of your documents towards the above Vodafone number [protected] and hence service of your number is disconnected effective, 03/10/2011.

Based on your telecon with our personnel Mr. Milind on 12/12/2011, we confirm that, we have informed you to submit your documents (via documents submission announcement) 15 days prior to deactivation of your Vodafone number.

Should you need further help, do e-mail us. We will do our best to help you.

Happy to help,

Harini Shetty
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
--- Original Message ----
From: [protected]@yahoo.co.in
Sent: 12-Dec-2011 22:40:30
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

Hi Milind,

I think, you are taking this matter very lightly.
As your retailer also told that he has submitted the document to you when you had a conference call with me, then also you are denying that you have not received the document.

My question is that without document how you guys made this phone active for more than a year?
How the first verification was done when document was not submitted immediately after taking the connection?
How application was got processed when document was not submitted along with that?

How your guys accepted the application when it was not having required document?

Again I will request you to escalate this matter to your big bosses as this is not simple case.
It is not possible to get connection without document and same thing your retailer told that there is no chance of getting wrong number as it is having barcode reference with application so name can not be changed, even it document is changed.
Even if document is changed then any other user is using phone on my document.
This is serious case, please consult your retailer and subsequent wholesaler and follow the chain up to your documentation point and everything will come in picture.
Remember one thing, I am not going to digest excuses. If I required to take the help of Govt agencies those meant to investigate, this matter surely I will approach to them.

Hope you will realize the seriousness and will escalate to higher authority as you are not able to handle this problem.
If you guys have made the mistakes then accept the truth and come out with alternative, but do not blame and harass customer.

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Monday, 12 December 2011 6:38 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Thank you for your e-mail dated 08/12/2011 regarding documentation issue for your Vodafone number [protected].
Based on our ongoing discussion and after complete investigation, we reiterate that we are not in receipt of your documents towards the Vodafone number [protected].
We also confirm that, we have informed you to submit your documents (via documents submission announcement ) 15 days prior to deactivation of your Vodafone number.
Since we are not in receipt of the same, your number has been disconnected effective, 03/10/2011.
Should you need further help, do call or e-mail us. We will do our best to help you.

Happy to help,

Milind Waghmare
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 08-Dec-2011 22:23:24
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

Hi Milind,

As discussed, please take up this matter seriously and do the needful.
If you can not do, escalate it to your big bosses.

As discussed, it is matter of going documents in wrong hand and whether you did or retailer did both are part of Vodafone business.
I should not suffer for things went wrong at your end.

Hope you will understand the seriousness of this matter and will take it to conclusion rather than passing the bucks from here and there.

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 3 December 2011 1:18 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Thank you for your e-mail dated 30/11/2011 regarding documentation issue for your Vodafone number [protected].

At the outset, we regret the inconvenience caused to you.

We tried to get in touch with you on your alternate contact number [protected] from [protected] earlier today but were unable to do so as the calls were not answered.

With regard to your concern and as mentioned in our e-mail dated 31/10/2011 we reiterate, that the documents submitted by you have not be updated against any Vodafone number. The documents provided by the retailer against your Vodafone number were updated accordingly.

Your name was incorrectly updated in our earlier e-mails due to an manual error, we sincerely apologize for the inconvenience caused to you due to the same.

Further we also confirm that, since we were not in receipt of your documents and request for reactivation of your number, the same has now been recycled and allotted to different user.

Basis the above, we would not be in a position to provide you the same Vodafone number.

Should you need further assistance, do call or e-mail us. We will do our best to help you.


Happy to help,

Milind Waghmare
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 30-Nov-2011 21:17:16
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation

Dear,

I am not Mr. Kamble, I am Mr. Singh.

This shows that you have updated Mr. Kamble's document on my name and where is my document, no body knows?

Please answer my question, you have deactivated my no. without consulting me and now giving lot of excuses.

My question is still that where is my document and why Mr. Kamble's document was updated for my no.?

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 29 November 2011 8:21 PM
Subject: Documentation [REF:[protected]]

Dear Mr. Kamble,

Thank you for your e-mail dated 26/11/2011 regarding documentation issue for your Vodafone number [protected].

We tried to get in touch with you on your number [protected] from[protected] earlier today, however calls were unanswered.

With regard to your concern, we hereby reiterate that, the documents submitted by you have not been updated against any Vodafone number.

We also assure you that your feedback on your experience has been escalated to the concerned authorities. Our service personnel have been sensitized to your concern and we will do our utmost to prevent a reoccurrence of such an experience.

Should you need further assistance, do e-mail us. We will do our best to help you.

Happy to help,

Ravi Takwale
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
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Hi

This is regarding a complaint against one of the associate of Vodafone which mislead me for regarding conversion of a prepaid number to a postpaid one.I was given misleading information regarding SMS plans on the new 199 plan.

I had provided my documents and Rs.250 for the same and provided a sim card in return. However, when I received a verification call I was told that the SMS packs are not applicable on this plan.

The agency details are as follows:

Datasys E-services Pvt Ltd,
8, Rani Jhansi Road, 3rd Floor,
Near Jhandewalan Extn, New Delhi- 55

Contact nos- [protected], [protected]
[protected]

Now, when I am making calls on these numbers nobody is answering and numbers are coming on switch off mode.

We have been associated with Vodafone with almost 10 yrs now, having 4 numbers in the family and such an incidence has hampered the relationship which we had developed over the years.

Kindly look into the matter.

Regards,
Kshitij
[protected]

Hello my self Shashi, in year 2010 March I brought a Prepaid Vodafone SIM card. From 27 august 2011 to 15 Dec 2011 i cant use that sim/Number due to handset problem now when i want use that sim card again on 15 Dec 2011 the handset shows Sim Card Registration failed than I talked to costumer care centre they said go to Vodafone store and they refresh that sim and sim working within 5 minutes. Next day I visited the Vodafone store at sector-28 chandigarh they said that due to not use of sim card from 90 days the no. is disconnected than I asked to him that before disconnected why you people don’t intimate me regarding this on my alternate no., e-mail address or by a letter at house address?? Then he has answer less after that he talk on phone with someone else and told me that I go to the Sector-35 Chandigarh Vodafone store and my problem will be sought out there. When I visited the Vodafone store Sector-35 Chandigarh they said that the no. disconnected due to not use in 90 days and the no. is not reissue to me because the no. may be in market.

Now, why not the Vodafone intimate me regarding this? And I approach the Vodafone on the 104 day from the unused of sim is not very long time. And the company how the disconnected the no. without intimation or permission from the owner and how the company launched that no. in the market without any notice/intimation to the owner.

I want that no. because that is my official no. and is very usefull for and also any person misused the my that no.
Please Help Me….

Shashi
# 1088 Sector-20 B
Chandigarh
[protected]