Vodafone India Complaints & Reviews

Vodafone — complaint about world calling card

i hv purchsd a wcc world calling card and i scratch the silvr foil and i gt my pin no of 14 digit thn i snd a msg (WCC CREATE and MY PIN NO) to 111 aftr dt i got the msg that ur pinles dial srvc is actv nw.whn i try to cl usa the cmputr tld me to typ 12 digit pin no bt i got the 14digt pin no wn i typd dt dy sd dt ths is a wrng no i hv shrd ds prb wd the vodafn care also bt dy sd that they cnt do anthng bcz the digit shld b 12 in no.nw u pl tl me wt shld i do bcz vodafone care is nt in a mood to slv my prblm

I have faced the same problem with no response they are just a bunch of b******* sitting there

first learn to type properly so that other people can understand what you are saying, instead of your
sms lingo...

Vodafone Gujarat — REFUND OF DEPOSITS

Dear Sir/Madam,

I would like to bring to your kind notice that I have BSNL connection (MO. +91 [protected]) (contact no.+91 [protected]) in the name of Mr. ISHWARBHAI FAKIRBHAI SURATI as addressed: 30,Amrakunj Street Near Ramji Temple, Sachingam,Surat,guajrat, in the month of 12th February 2011 I had requested for mobile Portability For BSNL to VODAFONE at VODAFONE CARE GHOD-DOD ROAD,SURAT,BRANCH, SURAT,GUJARAT.

On 12 Feb 2011, I had submitted a Customer Application Form No.5112210 at the Vodafone customer care, ghod-dod road, Surat branch. At that time I had paid RS.610 as (Activation +service tax =110 + security deposits= 500 total =610 inr) to Vodafone executive Mr.Farooq.After that payment they had told me that the service will soon start within a week but I got not any answer. I had also request to the care center for FOUR times personally in the month of (FEB, MARCH, APRIL, MAY, JUNE).But they didn’t activate my portability. After that completing 4 month of my payment I had cancelled my application for portability at Vodafone store, ghod-dod road, surat then I had requested refund of my deposits and activation charge in the month of June .After that they replied me that you will receive your payment within 30 days of period at your place in cheque but yet I had not received any cheque or document regarding that application and after that I had also visited twice at Vodafone store. But they only answer me that you will receive cheque shortly. As per Customer Care I have made the full payment now I need my payment back so what I have to do? And how will I get my payment back?

I have already complaint personally to VODAFONE CARE but unfortunately I have not received any response from them.

I am writing this mail to you with a high expectations, I have set and I sure and very confident, this issue will be resolved at the earliest.

Best regards,

Hemant IshwarbhaiSurati
Mobile: +91 [protected]
E-Mail Add: [protected]@yahoo.com

still m not got my refund, , they call me and said that they send my money in 10 days but 18 days r over they not send me money, ,

Its not working they call me and say u receive ur refund, , but m still waiting, , no call frm vodafone now, ,

i had been contacted by a lady executive of Datasys-e-services on 10/10/2011 offering me for the migration of my existing sim no.[protected] to a new postpaid connection.on giving me the full assurance that it would take only 24hours for the activation, i agreed upon the deals.they charged me 250 on the 14/10/2011 and assured me that it would be activated within the said time.they had all my details but to my surprise, nothing had happened.on being cheated, i asked the refund but they wont pay a heed to me no more.am very much annoyed and now they would not even pick my call.uptil now nothing had happened.am pretty sure no reputable company would do such things.

i dont like this company on a bit and i want my money back!

very true complain. must be register your complain in cousmer court.

Vodafone Prepaid — Abnormal Bill

Sir,

I am sorry to inform you for your absolutely bad service from your end.I recharged my card on 16 th May'08 by Rs.351.On 19th May'08 in the morning from your customer care it was told that my balance was Rs.228.From afternoon your customer they were starting to tell that my balance was only Rs.5.I am shocked and surprised.In the Evening I called your customer office, they told my balance on that time was Rs.227.They even told the balance was not updated and I will get the proper infromation after 12.00 in the night. But today also from your customer care it was told my balance was Rs.1.I am not able to contact your customer care Executive also today.I am very shocked by your this type of non cooperation.I think you will see this matter other wise trust upon this brand will not be there.

Regards,

Kashyap Ghosh

On06.05.09 at19.34hrs, after etop up of Rs. 251 my balance was Rs.285.57. on 06.05.09 there was an effective call for Rs. 7.00, on .07.05.09 there was a missed call. on 08.05.09 there was a missed call and an effective call for Rs.1.00. so the balance on 08.05.09 should be Rs274.57. but the actual balance on 08.05.09 (*141#) shows only Rs185.33. kindly clarify the reasons for the difference. Thank you

call deatails list outgoing only

block my Sim card, lost my mobile

Hi,

I lost my mobile at Rajaji nagar 1st block.I was unable to find a number to call the customer care of vodafone to complaint of blocking my SIM.

The number is [protected]. Kindly block the same card at the earliest.

Thanks & Regards
Satish S.kulkarni

Hi,

I have lost my Mobile - Vodafone number [protected]. Please block it immediately.

Thanks
Nisheeth

Vodafone — Poor System & Non Value Added Service

Hi,
i am rajesh([protected]).
The GPRS service provided by the vodofone don't have transparency.They on whole have a crap system in which for all of their loopholes in the system needs to be paid by the customers.
1.They are asking to maintain a min. balance of Rs.3 all time for GPRS activation.
2.There is no indication message on the amount of memory i have used........
3.The settings they are sending is also total crap...i don't understand why they are sending two
settings for internet access through pc and through phone
4.They took more time on activation of GPRS than they have promise....(10 Hrs).
what gprs has to got to do with my main balance...you stopped processing because of crap system
you have.
5.No message indication of how much time required for activation after recharge...
also needs several calls to activate the settings.
6.Because of all these thing they siphoned the main balance of mine.
7.its10paise /10Kb it means for 5MB you charge Rs51.2 which is unacceptable...
These people who sit in a table under sophisticated air conditioned system,don't seems understand problems of the customer..i order to activate the GPRS i need to make 18 calls and 2 visit to customer care center.....this is what they call a value added service? do they really know the meaning of value added service?

why don't just change the system which is adequately user friendly?...just see the airtel and get details and provide at least what they provide...

I have been using airtel for past five years never went to customer care...i order to get marginally good GPRS service i need to go through all these things.once this 98 is over i am going to throw the sim.

Is there one genuine vodofone company person who can answer me .
I really don't know whether this will make any impact....they will just ignore .

well-done vodofone for your great service continue to embarrass the customers.
by
Rajesh

Vodafone — VAS charges

I have been charged for VAS charges three times. No response on customer care helpline numbers. This service provider sucks.

Vodafone — Service closed even after submission of Proofs

Dear sir
I am fed up with the vodafone new connection of 1 year validity. I have submitted the proof two times and it is two weeks my connection is not started and they are just telling excuses.

Where i should move tell me as my all money is spent in all moving here and there.

Regards
Soni

Hi
My brother - Nelson Paes, has a post pay connection with your [protected]. He wants to cancel this as he leaving the country for good. We had been to your vodaphone store on Saturday 3rd July however after waiting for 30 minute we had to leave however before leaving the store I spoke to the store manager Rajesh. His phone no is: [protected] who told me I could cancel my brother’s a/c by caring a letter of authorization from my brother along with the relevant documents of photo id. I’d been to the store yesterday and waited there for 45 minutes until my turn. The guy at the counter was taking his own time to handle all the customers. I paid the outstanding bill as well as the cancellation charges of RS 840/- but the boy at the counter wanted my photo id as well. I told him I would get this however wouldn’t want to wait all over again in the queue coz I had to travel back home. He told me to get a copy of my photo id and that after speaking with the relevant cancellation team the connection would be closed. I came with the Xerox copy but this boy wanted me to wait my turn which was not acceptable as I had already been in the queue for more than 45 minutes. I spoke to Rajesh over the phone(who was not at the store since 6:45) and told him about my issue. He said he had not seen me at the store and that I was lying when I said I was in the queue for over 45 minutes and that he couldn’t force the boy to do anything. The boy then had the gall of telling me that the number will not get disconnected and it will continue until I waited.

I called your call centre yesterday and spoke with Aazar and he told me not to worry the number [protected]will get disconnected.

From my side I’ve cleared the dues and submitted what was required and I’ll consider this connection as closed. If it isn’t then you may do what you please as my brother is not in the country and I won’t pay any further outstanding. And by the way I have 2 more connection with, I hope you wouldn’t want me to close those too.

I do like the vodaphone network better than the rest so please have this sorted.

Regards
Sophia

Vodafone — Suspicious call from unknown No.

Today 14th Dec. 2011, on my mobile on [protected], I have received a miss call from [protected]. When I called back on the no. I was told that I am a lucky winner of INR 25 lacs + my sim card/my no. was selected by Vodafone company for the prize. While I disconnected the call immediately and by doing research on internet on this no. - I found a similar complaint on this site from Mr. Rahul Adhana from Delhi complaining about similar no. - It was also mentioned in the same complaint that the no. belonged to Pakistan . I had also received a similar call few months back and I had lodged a complaint with Vodafone.

Requesting you to kindly look into this.

I am from mumbai and I am also facing the same problem with the gulf calling card.

Also I am amaized to learn that you also got the same experience back there in a Tamilnadu Vodafone shop as my imediate family member had here in mumbai for Mobile Number Portability, we was fed up with the abismal service of Vodafone and wanted to shift to other better services, till date she has not got the MPN number from Vodafone the request was placed in July, 2010. We chose Airtel and are realy satisfied with the service.

We faced a very bad and very unproffesional experiences in the Vodafone store namely the one one on 4 Bunglows in Andheri, Mumbai.

For me personaly I will never recomend Vodafone to others.

Lottery — Lottery scam fraud

Sir,

This the message i have been receive from following bank,

UNITED HILL BANK PLC
INTERNATIONAL REMITTANCE DEPARTMENT
CORPORATE HEAD QUARTERS.
Maid Marian House118 Hounds Gate Nottingham NG1 6BE UK
Tel[protected]. Fax+[protected]


Telex:MSG-DCB 34523 UBBANK
OUR REF: UBU/IRD/HBX/021/04
PAYMENT #: MAV/FGN/MIN/009 )

Attention: RAMESH BOKADIA


We we are sorry for all the delays, we were making sure that your fund passes all the legal process, to avoid the intervention of the british government, because this is a huge amount of money that we are transfering, outside the United Kingdom. We are pleased to inform you that you have been officially cleared for payment by the verifications department.
We wish to inform you that your Google award funds would be processed & transferred to your nominated Bank account by direct wire transfer via SWIFT secure system by our noble bank. as soon as you confirm the correctness of your account information.
You are advise to reconfirm the correctness of your account Information to our paying Bank through our email address to avoid wrongful wire transfer of your Google Award fund.

Account Name: RAMESH S BOKADIA
Swift code: HDFC INBB XXX
IFS Code (If Applicable): HDFC000147

In addition to confirmation of the above Banking details, kindly be informed that all non-British Award winners shall be liable to cost arising from the HMRC non-residential reduced Value added Tax (VAT). this is to inform you that Google management has taken out an Insurance cover agreement sealed with a policy that restrict us from any form of deduction from your original value of Five Hundred Thousand British Pound ( 500, 000.00GBP) to avoid misappropriation of Funds, which is in accordance with section 19A sub-section 2 of the Insurance Laws on money.

The British Government is requesting for a non residential reduced VAT rate of 0.2 % of your total winning Prize in advance (calculated in an amount of 500GBP) from you through the office of Her Majesty Revenue & Customs (HMRC) since your fund of Five Hundred Thousand British Pound ( 500, 000.00GBP) falls under the Non-Residence VAT category 3.

The Her Majesty Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. It is a British government body that ensure that the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.

There are 3 rates of VAT:

The standard rate: 17.5%
The Reduced medium rate: 5%
The Reduced rate: 0% for UK resident and 0.2% for Non-UK resident

Since you're a non-British person and do not have any property or work in the United Kingdom, the British Government has made the reduced VAT rate a pre-requisite for issuance of Tax clearance receipt (TCR) in order to approve the immediate transfer of your funds .
How to make VAT payment:The HM revenue & customs department is mindful of the Sensitivity of SARs even within the same organisation & endeavours to communicate only with persons whose personal information is verifiable by them. In-view of the fact that our prestigious establishment has a registration file with the HMRC Tax Department & its information is verifiable by HMRC;

Mode of payment;

1. VAT payment can be made in cash by non-residential Awardees Only (relations & friends are NOT allow to pay on behalf of award winners to avoid double claims) through our London office, UK.

2. VAT payment can be made through our associate’s account in the winners’ country of residence world-wide. VAT Payment in India can be made by cash deposit of 43, 000 INR (which is calculated to be an equivalent of 500GBP ) in the account below; VAT payment through our associate in India is much easier and faster as the amount would be released to us by our associate’s offshore office in London once the payment is confirmed from your end. Send a scanned copy of the pay-in slip to us for payment confirmation. Note that this payment route is initiated to help accelerate the process of your claim.

You are required to kindly choose one method of VAT payment so that we can provide you with our account department office address in London to walk-in & pay the VAT charges or deposit in our associate's account as instructed above.

Upon confirmation of your account details to our Paying Bank & receipt of the required reduced VAT charges by the office of the HMRC, a Tax clearance receipt and an approval would be release to us & the paying Bank; With the HMRC Tax clearance receipt (TCR) and an approval letter, your Funds would be transferred into your nominated Bank account. Note that your fund would reflect in your account within 2-3 days of fund transfer.



Should you have any question(s) or queries do not hesitate to call ([protected] )or email us for clarifications. Congratulations again on your winning.


Very truly yours,




Dr. Thomas Malcom
Wire Processing Officer.
Tel: [protected].
Fax: +[protected]

DISCLAIMER: This e-mail communication and any attachments may be privileged and confidential to United Hill Bank and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, distribute or copy this e-mail and attachments, Kindly delete it From your list or notify the United Hill Bank

Yesterday last night about 1 o'clock I got 2 missed calls from [protected], & when morning when i called back then he didn't picked up his call till 11:50 am but at 11:50 when lastly he received call then he said that "kya ho gaya call chala gaya to" & when i scold him then he said last night phone was not with me, my friends did that". I am very much sure from his voice that he did that intensionally and because of fear refusing . I want to do action against him. So now what to do??

hello, Don't bother about him. If he again call you. I will take some necessary action upon him.

Sir ,


For last few days I'm receiving anonymous call from this mobile number - [protected]. If you kindly take necessary steps against it to block this number, or provide me with the detail of provider & owner of this number, it would be very helpful...

Personnel — ANONYMOUS CALLS

Dear Sir,
i am using landline no.[protected] of bsnl from last 5 years but during last few days i have receved some nonsence calls from unknown number so kinly provide me the list of incoming call list of my landline no.[protected] from date 25.07.2011 to 27.07.2011

Vodafone — anonymous calls

Sirs,

Some one is calling disturbing and sending SMS also from "[protected] " from yesterday 05.04.2012. So please find the personal details or whereabouts of the culprit.

Please take an action as early as possible .....

Regards,

Sir,

I have been receiving anonymous call from [protected]. The person stays mum when i receive the call but later sends text message. Very annoying Request you to take action against this caller.