Vodafone India Complaints & Reviews

My connection was almost an year old. Exact date I do not remember, but it was old connection and it was verified also once. But now they are telling it is not having your document so it will be deactivated if you do not provide the document. I asked them, if it is not having my document then where is my document and how you could activated my connection on the name of others for this many days. How it was verified in first verification. and how the name got changed. where is my application and whose document has been put on my application and who has been given my document. I asked them please confirm where is my document if other persons document has been put in my application. As document can be misused, if gone in wrong hands.

Please seen my below mail trail with company customer care.


Documentation issue for your Vodafone number [protected]. [REF:[protected]]

Hide Details
FROM:
Vodafone Care
TO:
[protected]@yahoo.co.in
Message flagged Thursday, 22 December 2011 8:58 PMMessage Body

Dear Mr. Singh,

Thank you for your e-mail dated 20/12/2011 regarding documentation issue for your Vodafone number [protected].

With regard to your concern and as mentioned earlier, we reiterate that, your Vodafone number was active on the basis of the documents submitted by the retailer.

However at the time of verification, it was noticed that the number is not registered on the actual user?s name. Hence we have informed you to submit your documents within the stipulated time.

Since we were not in receipt of your documents within the said time frame, your number has been deactivated, effective 03/10/2011.

Should you need further assistance, do e-mail us. We will do our best to help you.


Happy to help,

Ravi Takwale
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 20-Dec-2011 21:24:12
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

You mean to say that you got document from retailer?
It yes, then what is problem?
Now clarify, whether you got my application with my document, or with another document or without document?

I can contact retailer not a problem, but clarify which thing was ok and which thing was wrong.

Clarify whether my application was OK?
Whether my application was having document, it may be anyone's, but whether that application was having supporting document?

Because if my application was not having document at all then it is your fault, you could not have activated the connection.
If my application was having any other person's document then I can contact retailer with your answer to follow with him.

But in that case also, you have to provide me alternative as he is doing business for you.
Please note that there are news that vodafone is running short of allocating new number so they are closing the number which is not in frequent use.
Yesterday only I heard on CNBC.

If this is the case, then please do not waste your time and my time as well. Return my money, I do not want to be with Vodafone anymore.

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 20 December 2011 8:50 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Please refer to our e-mail dated 17/12/2011 regarding documentation issue for your Vodafone number [protected].

With regard to your concern and after complete investigation, we reiterate that, we are not in receipt of your documents for the Vodafone number [protected].

We have activated the services of the above number, on receipt of the documents submitted by the retailer.

Hence for further queries on your documents, kindly get in touch with the retailer.

Should you need further assistance, do e-mail us. We will do our best to help you.

Happy to help,

Harini Shetty
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: vodafonecare.[protected]@vodafone.com
Sent: 17-Dec-2011 20:10:37
To: [protected]@yahoo.co.in
Subject: Documentation issue

Dear Mr. Singh,

Thank you for your e-mail dated 15/12/2011 regarding documentation issue for your Vodafone number [protected].
We acknowledge receipt of your complaint and regret the inconvenience caused to you.
With regard to your concern, please be assured that your complaint has been taken up with the prepaid team.

We request you to provide us some time to investigate the same. We will respond to you within the next 2 working days.

Should you need further assistance, do e-mail us. We will do our best to help you.

Happy to help,

Harini Shetty
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 15-Dec-2011 21:20:22
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

Harini,

If you have not received my document then it is whose fault this is the first question?
Second, whether you received my application which is filled to take connection?
Please confirm and again I will request you guys do not divert the question.
It is not matter of loosing connection but it is matter of document.

Have you investigated this matter at your level?
What was the outcome of that?
Who is responsible for this problem customer or your staff? (Please remember, retailer is doing business for you and it is your duty to confirm all the details before providing any service not customer).

If I am wrong, I will accept but if you are wrong, accept it and then you can say what the alternative.
You can not dictate the terms to customer for your fault.


Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Wednesday, 14 December 2011 9:57 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Thank you for your e-mail dated 12/12/2011 regarding documentation issue for your Vodafone number [protected].

We reiterate that, we are not in receipt of your documents towards the above Vodafone number [protected] and hence service of your number is disconnected effective, 03/10/2011.

Based on your telecon with our personnel Mr. Milind on 12/12/2011, we confirm that, we have informed you to submit your documents (via documents submission announcement) 15 days prior to deactivation of your Vodafone number.

Should you need further help, do e-mail us. We will do our best to help you.

Happy to help,

Harini Shetty
Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
--- Original Message ----
From: [protected]@yahoo.co.in
Sent: 12-Dec-2011 22:40:30
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

Hi Milind,

I think, you are taking this matter very lightly.
As your retailer also told that he has submitted the document to you when you had a conference call with me, then also you are denying that you have not received the document.

My question is that without document how you guys made this phone active for more than a year?
How the first verification was done when document was not submitted immediately after taking the connection?
How application was got processed when document was not submitted along with that?

How your guys accepted the application when it was not having required document?

Again I will request you to escalate this matter to your big bosses as this is not simple case.
It is not possible to get connection without document and same thing your retailer told that there is no chance of getting wrong number as it is having barcode reference with application so name can not be changed, even it document is changed.
Even if document is changed then any other user is using phone on my document.
This is serious case, please consult your retailer and subsequent wholesaler and follow the chain up to your documentation point and everything will come in picture.
Remember one thing, I am not going to digest excuses. If I required to take the help of Govt agencies those meant to investigate, this matter surely I will approach to them.

Hope you will realize the seriousness and will escalate to higher authority as you are not able to handle this problem.
If you guys have made the mistakes then accept the truth and come out with alternative, but do not blame and harass customer.

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Monday, 12 December 2011 6:38 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Thank you for your e-mail dated 08/12/2011 regarding documentation issue for your Vodafone number [protected].
Based on our ongoing discussion and after complete investigation, we reiterate that we are not in receipt of your documents towards the Vodafone number [protected].
We also confirm that, we have informed you to submit your documents (via documents submission announcement ) 15 days prior to deactivation of your Vodafone number.
Since we are not in receipt of the same, your number has been disconnected effective, 03/10/2011.
Should you need further help, do call or e-mail us. We will do our best to help you.

Happy to help,

Milind Waghmare
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 08-Dec-2011 22:23:24
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation issue

Hi Milind,

As discussed, please take up this matter seriously and do the needful.
If you can not do, escalate it to your big bosses.

As discussed, it is matter of going documents in wrong hand and whether you did or retailer did both are part of Vodafone business.
I should not suffer for things went wrong at your end.

Hope you will understand the seriousness of this matter and will take it to conclusion rather than passing the bucks from here and there.

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 3 December 2011 1:18 PM
Subject: Documentation issue [REF:[protected]]

Dear Mr. Singh,

Thank you for your e-mail dated 30/11/2011 regarding documentation issue for your Vodafone number [protected].

At the outset, we regret the inconvenience caused to you.

We tried to get in touch with you on your alternate contact number [protected] from [protected] earlier today but were unable to do so as the calls were not answered.

With regard to your concern and as mentioned in our e-mail dated 31/10/2011 we reiterate, that the documents submitted by you have not be updated against any Vodafone number. The documents provided by the retailer against your Vodafone number were updated accordingly.

Your name was incorrectly updated in our earlier e-mails due to an manual error, we sincerely apologize for the inconvenience caused to you due to the same.

Further we also confirm that, since we were not in receipt of your documents and request for reactivation of your number, the same has now been recycled and allotted to different user.

Basis the above, we would not be in a position to provide you the same Vodafone number.

Should you need further assistance, do call or e-mail us. We will do our best to help you.


Happy to help,

Milind Waghmare
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 30-Nov-2011 21:17:16
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Documentation

Dear,

I am not Mr. Kamble, I am Mr. Singh.

This shows that you have updated Mr. Kamble's document on my name and where is my document, no body knows?

Please answer my question, you have deactivated my no. without consulting me and now giving lot of excuses.

My question is still that where is my document and why Mr. Kamble's document was updated for my no.?

Regards,
H B Singh
[protected]

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 29 November 2011 8:21 PM
Subject: Documentation [REF:[protected]]

Dear Mr. Kamble,

Thank you for your e-mail dated 26/11/2011 regarding documentation issue for your Vodafone number [protected].

We tried to get in touch with you on your number [protected] from[protected] earlier today, however calls were unanswered.

With regard to your concern, we hereby reiterate that, the documents submitted by you have not been updated against any Vodafone number.

We also assure you that your feedback on your experience has been escalated to the concerned authorities. Our service personnel have been sensitized to your concern and we will do our utmost to prevent a reoccurrence of such an experience.

Should you need further assistance, do e-mail us. We will do our best to help you.

Happy to help,

Ravi Takwale
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
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Hi

This is regarding a complaint against one of the associate of Vodafone which mislead me for regarding conversion of a prepaid number to a postpaid one.I was given misleading information regarding SMS plans on the new 199 plan.

I had provided my documents and Rs.250 for the same and provided a sim card in return. However, when I received a verification call I was told that the SMS packs are not applicable on this plan.

The agency details are as follows:

Datasys E-services Pvt Ltd,
8, Rani Jhansi Road, 3rd Floor,
Near Jhandewalan Extn, New Delhi- 55

Contact nos- [protected], [protected]
[protected]

Now, when I am making calls on these numbers nobody is answering and numbers are coming on switch off mode.

We have been associated with Vodafone with almost 10 yrs now, having 4 numbers in the family and such an incidence has hampered the relationship which we had developed over the years.

Kindly look into the matter.

Regards,
Kshitij
[protected]

Hello my self Shashi, in year 2010 March I brought a Prepaid Vodafone SIM card. From 27 august 2011 to 15 Dec 2011 i cant use that sim/Number due to handset problem now when i want use that sim card again on 15 Dec 2011 the handset shows Sim Card Registration failed than I talked to costumer care centre they said go to Vodafone store and they refresh that sim and sim working within 5 minutes. Next day I visited the Vodafone store at sector-28 chandigarh they said that due to not use of sim card from 90 days the no. is disconnected than I asked to him that before disconnected why you people don’t intimate me regarding this on my alternate no., e-mail address or by a letter at house address?? Then he has answer less after that he talk on phone with someone else and told me that I go to the Sector-35 Chandigarh Vodafone store and my problem will be sought out there. When I visited the Vodafone store Sector-35 Chandigarh they said that the no. disconnected due to not use in 90 days and the no. is not reissue to me because the no. may be in market.

Now, why not the Vodafone intimate me regarding this? And I approach the Vodafone on the 104 day from the unused of sim is not very long time. And the company how the disconnected the no. without intimation or permission from the owner and how the company launched that no. in the market without any notice/intimation to the owner.

I want that no. because that is my official no. and is very usefull for and also any person misused the my that no.
Please Help Me….

Shashi
# 1088 Sector-20 B
Chandigarh
[protected]

Hi Sir/Madam,
I want To report against Vodafone IN (Guj.)
I am using vodafone since last 4 years, and now i m using Blackberry service of vodafone since last couple of monts,
Vodafone is charging me Rs 599 + Other service charge Every Bill cycle.
my net is not working properly, bbm and mails are not received on time.

i called vodafone coustomer care several times, i wents at the store but sorry to say no response.

i even contacted blackberry service station at bangalore n i got my Blackberry checked and Engineer of blackberry service station said tht my phone is proper, there is a prob. in vodafone network.

than i tried Airtel Blackberry service in my same blackberry phone and it was working perfect,,,Than finally again i spoke with coustome care support at vodafone but no solution....

So can some one help me out.....I am Paying Rs 1350 Aprox. per bill cycle and vodafone is not providing any service......

Who can help me in this...


Mr. Parmar
Contact # [protected]

Hi,
I bought vodafone Netcruise [protected] on 31st August 2011 for Rs.1800 in Pune, Maharashtra. The dealer has recharged for Rs.999 with 30 days validity. After one month, the validity got expired. Then I recharged through paytm.com for Rs.799 with 3.5 GB data usage & with 30days validity in october month. I used internet service for 30days without any problem.it got expired after 30 days. On November 3rd, i've recharged again through paytm.com for Rs.799 with 30 days validity & 3.5 data usage. I used the service for 22 days without any problem. But on 25th of november, i was not able to connect to internet. on that day i had remaining 1 GB data usage with remaining 8 days validity. I called vodafone customer care & told them that i was not able to connect internet. They checked their database & told me there is no recharge detail available in their database for my Vodafone no [protected]. As per their database, they told I've recharged only on August 31st for Rs.999. I told them that i'd recharged through paytm.com & I was using the service for past 22 days. But they denied that there is no recharge details available & they can’t help me. Also they asked me to recharge again.
So here, I totally lost 1 GB data usage & 8 days validity due to vodafone customer care's misguidance.
Then I've recharged on 28th of november 2011 for Rs.799 through paytm.com. But on 29th of november i was not able to connect to internet. I called vodafone customer care. Again they told that there is no recharge detail available in their database for my number. But this time I contacted paytm.com about my online transaction. They have contacted vodafone customer care & got transaction id O[protected]. I gave this transaction id to vodafone customer care and then they checked with their teams, finally activated my service.
So here, I lost one day validity.
Then I understood that my online transaction details are available with one team of vodafone but not available with vodafone customer care. That’s why they have disconnected my service.
I've used the internet service for 17 days till 15 th december 2011. After that, I was not able to connect to internet. Here I've remaining 13 days validity plus 2.05 GB data usage. Again called vodafone customer care & they told the same story that they are not having my recharge detail and also told I've recharged for Rs.999 only on August 31st.They told there is no recharge details available with them. I'd given transaction id O[protected] which i got from paytm.com on 29th november. vodafone customer is till now telling that my request is under process. They are not responding me properly. I'm continuously calling them every day. But they give no resolution for me. I'm totally fed up with vodafone's poor service & response.
So here, I lost 13 days validity with 2.05 GB data usage due to their misguidance & improper database. Also Vodafone customer care doesn’t have proper communication with their back end team who is not responding promptly.
so till now totally I've lost 22 days validity with 3.05 GB data usage. Pls help me to get my money back or internet service with 22days validity and 3.05GB data usage.

dear sir,

I m prashant g s, using the Vodafone no [protected]. this no have call barred out going and in coming,
now i m living in haryana, i call to customer care they are not support me, i m not able to submit my document from here what i can do? please help me.

thanking you


with regards
prashant g s

My name is Hareesh kumar
my mobile no. is [protected] postpaid connection.This is mumbai connection.
Last month i moved to kerala and i took new BSNL connection.
So i want to cancel my postpaid connection([protected])

We are using Vodafone mobile for more than 15 years in Ahmedabad.. We have received the bill from Vodafone for month of October 2011. We have sent SMS to Local numbers of Gujarat and some numbers of Mumbai. Bill states that all SMS are international. Bill states all local numbers with prefix "1" and as per company this all are interntional. We made complain and visited there store at Statidum Circle Ahmedabad, Concern person verified the mobile numbers on our hand set and they made call on that numbers and found they are local numbers, on verification they said that they will give us credit the amount of Rs. 2200.00 of SMS done on local phone numbers. They asked us to pay remaining amount of Bill which has been paid to Vodafone on 7th of Dec. But Today 20th of Dec, while dialing there is cassate playing (pre- recorded voice message) pay remaining amount before your service would be deactivated. When we contacted Vodafone person that we have not received the amount credit, person at Stadium Circle office, said we had got complain registed but person who had said to give amount credited has left Vodafone company, they also verified the phone no and found all numbers local, then also they refuse to give amount credit, they say that bill generated is correct, we had given to sim Card whether you use it or not, its up to you, what ever biils generated by system if it states that any local phone or local sms done by you is international you have to pay as per international charges. ( We had spoke to there Nodal - [protected]) they say you cannot get amount credited though numbers are local or system say system say its international and you have pay that charge.

Enclosed here with Scan Copy of ITemized bill from Vodafone ( all mobile numbers are local, Vodafone has verified that they local numbers but say our bill is correct you have done international sms.) In Our handset all number stated by Vodafone have no prefix '1" which are shown with prefix in Vodafone bill )

Vodafone Mobile no. [protected]
Regards,
Satish G. Bhanusali

I, Pankaj Goyal subscriber of Vodafone Prepaid No:[protected] would like to lodge a compliant against Vodafone Dealer Sales Excutive Mr.Rohit having Mobile No:[protected] c/o M/s.Datasys E Services Private Limited , 8 Rani Jhansi Road, 3rd Floor near Jhandewalan Extn , New Delhi.

The Complaint, I Like to forward to your good self is that Mr.Rohit has approached me to provide a new sim post paid connection as similar to my existing No:[protected], he has also assured either the Number would be as similar to my existing No or they will give some options of special No's Like doubling of digit or tripling of digits. After which I was convinced to have a new sim post paid connection and on account of which I have provided a Cheque of Rs.250 vide Ch.No:793808 dtd: 10-12-11 on PNB Bank along with ID Proofs, Address Proof, Photo's etc.

But despite of assurance and commitments neither I have been provided the similar No nor any special Number as committed to me while taking my documents and Cheque for New Sim Registration, Moreover till day the provided new sim is not activated till day, though I have asked the Company to Return my documents as collected along with Cheque of Rs.250.

Moreover, when nothing has been resolved by Mr.Rohit or his Employer Company .M/s.Datasys E Services Private Limited , 8 Rani Jhansi Road, 3rd Floor near Jhandewalan Extn , New Delhi., some of the other official named as Mr.Rahul / Mr.Ashok intervened in the concerned matter and eventually started abusing me instead of any solution to the matter.

You are Kindly requested to take a strict action towards the defaulter parties on a/c of fague commitment / mis guidance or mis lead of things and inform me the result at pankaj.[protected]@gmail.com

CC to : Vodafhone Customer Complaint Cell, The Senior Executive Trai, Customer Grievance Cell

I am a loyal customer of Vodafone using services since 2002. (in various locations like Delhi, Kolkata & Now Mumbai)

This is to bring to your notice that my personal details have been leaked from Vodafone. I have logged a complaint with the Vodafone Customer Care and my service registration number is [protected].

Vodafone Customer Care got back to me and asked for evidence / info which I could not provide because I do not have access to the report. You have closed the case due to lack of evidence. But I am 100% sure that one of the professional agency has accessed my last one year call details, with locations, sms details etc and sold it. I have seen it, though I do not have access to the same.

I have investigated and spoken to various agencies in Mumbai regarding the same to get an idea that how they access such confidential data. To my surprise, all of them have admitted that they get it from the service provider through some illegal source / arrangements. Such detective agencies provide call, location & sms details of last 1 year and they charge 20K to 5 Lacs depending on the details of such information.

We are your loyal customers but we do not have any privacy of information. Sharing such confidential info is absolutely illegal. I request you to check your systems. There must be some gaps in the system and the confidential customer data are getting leaked.

Hence I request you to do the needful investigation.
Vodafone Nodal Officer Mumbai is also unable to help. They are not even cooperating.

Dear sir,
I have recharge my vodafone number [protected] on 15/DEC/2011 with rupees 82 through INTERNET, transaction is successful and my bank account also debited but i did not get balance in my vodafone number [protected].
detail is as follows

Order ID : o20487046
Payment Transaction ID: MCIT[protected]
Date &amp; time of order : 15 Dec, 2011 16:06:55
Order Amount : Rs. 82.0/- Only

order details:

On-line Recharge
Name: Recharge 82
MSISDN: [protected]

Ganpat lal Patidar

thanks

Hi All,

i would like to inform you that their is a bad service from vodafone the unnecessary charges in the bill. its really atrocious & also the connection has been disconnected after all the below conversation & no person responds & no one is ready to take the responsibility of this issue, the response for this complaint was on 17/DEC/2011 & the connection was disconnected on 19/Dec/2011


-----Original Message-----
From: Corporate Relations [mailto:Corprelations.[protected]@vodafone.com]
Sent: Saturday, December 17, 2011 10:28 AM
To: Dharmavaram, Ranganath (M Cont IR Cont)
Cc: Ranjan.[protected]@vodafone.com; allwyn.[protected]@vodafone.com
Subject: Complaint [REF:[protected]]

Dear Mr.Ranganath,

Thank you for your email dated 15-Dec-2011 about Bill.

It is our endeavor to ensure that, we provide the best of services to all our customers.

As per your mail below, we have forwarded your request to the concerned department we will revert back to you at the earliest with the details enquired.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,
Vani.
Corporate Relations

Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax: +[protected]
E-mail: Corprelations .[protected]@vodafone.com
Website: www.vodafone.in

---- Original Message ----
From: Ranjan.[protected]@vodafone.com
Sent: 15-Dec-2011 13:36:39
To: Corprelations.[protected]@vodafone.com
Subject: Fw: Complaint

Fya

From: ranganath.[protected]@thomsonreuters.com [mailto:ranganath.[protected]@thomsonreuters.com]
Sent: Thursday, December 15, 2011 07:59 AM
To: allwyn.[protected]@vodafone.com <allwyn.[protected]@vodafone.com>
Cc: Ranjan Thimmaiah (KAR)
Subject: FW: Complaint

Can anyone work on this & give me clarification on this.

________________________________
From: Dharmavaram, Ranganath (M Cont IR Cont)
Sent: Monday, October 03, 2011 12:39 PM
To: 'allwyn.[protected]@vodafone.com'
Cc: 'ranjan.[protected]@vodafone.com'
Subject: Complaint

Hi All,

I have taken these 2 Sims from Suresh.

This is Ranganath & my number is *******999 & my other number is *******999 which is used by my parents, as I have took these 2 sims as a CUG plan but it has been charged for my number for the calls made to *********999.

So can you justify me with the detailed explanation of what would be the steps taken to the charges charged to the 25/09/2011 bill.

Thanks,
Ranganath

dear sir
i am user of vodafone sim numbered [protected]. it was a postpaid bill for which they were charging much thats why i changed it to prepaid for went to vodafone store many time than it converted. now the sim which they have given to me is charging 40 paise per min call i asked them to convert it into 1.2 paise per min. so they advised me to recharge with 16 Rs and it will be done , i did the same but now also the call rates are 40 paise per min for which they are saying we can't help it central customer care is not solving it.

please look into the matter.

mayank gupta
[protected]

Sir I did online recharge frm my acc money got debbited but still I didn't got balance in my mobile they are really worst netword provider pls help me

I had opted for a 3G plan on my I-phone o 23rd November 2011 and was told by Vodafone customer Care executive that I will be charged monthly rent on pro-rata basis, since the new plan starts between the billing cycle. However, Vodafone has charged me full monthly rental of 3G plan for the usage of 18 days. When I enquired about this overcharge, the customer care executive explained over phone that Vodafone has stopped to charge on pro-rata basis since 1st November and now complete monthly rental is being charged even if the new plan is activated in the last week of the billing month. The customer care executive also claims that the previous executive might have mentioned pro-rata basis charge by mistake.

I understand that the Consumer Complaints is an active department and would certainly help me to get some justification of these misleading information being spread by Vodafone through their customer care executives.

I have attached a copy of the last vodafone bill for your reference.

Thanks,
Anupam

Hi,

I lost my mobile at Jayanagar 4th block.I was unable to find a number to call the customer care of vodafone to complaint of blocking my SIM.

The number is [protected]. Kindly block the same card at the earliest.

Thanks & Regards,
Sereesha

Phase 1
[protected]
I ported my CellOne mobile no. to Vodafone in February 2011. Before the porting was complete I had cleared all dues with CellOne.
In April 2011, Vodafone sent me a letter which mentioned that I have not payed the last bill of Rs.169 for CellOne and asked me to clear it to avoid disconnection. I had already payed the said bill on 6th February 2011,hence I email Vodafone stating the same and also attached the payment receipt along with the email and they confirmed over phone that the issue has been resolved.

Phase 2
[protected]
In September 2011,I received another letter from Vodafone with the same content as above and I replied back immediately. After several phone calls and unnecessary harassment, the issue was resolved.

Phase 3
[protected]
In October 2011, I received another fresh letter from Vodafone with the same content and threatening to disconnect the connection on non payment. The same episode followed and after several emails and phone calls, Vodafone confirmed over mail that there is no further outstanding.
My email on 26-Oct-2011 is pasted below:
"Hi,

This is in reference to your letter with the above reference dated 20th Oct 2011.

I would like to bring this to your notice that I have already made the payment of Rs.169.00 on 06 Feb 2011 and the Receipt No. is[protected] and Transaction ID is TXC[protected] .
This is the third time (last 2 mails sent on 27th September and 13th April)I am sending you the details along with the receipt as attachment and I expect you to act professionally and take action on the same instead of hasseling your customers.
Subhro Biswas"

Phase 4
[protected]
In December 2011, I received the fourth letter dated 13.12.11 with the same content and threatening to disconnect the connection if the payment of Rs.169 is not cleared with CellOne 31.12.11.

I would like to appeal to the forum to give me justice and liaise with Vodafone to put an end to this unnecessary harassment.
I am attaching the last email by Vodafone on 26.10.11 confirming that there are no dues (I also contains the chain mail)..

With Regards

Subhro Biswas.
================================================================================...⇄
Mailbox of mailsb

Subject: Ref: Vodafone mobile number [protected] [REF:[protected]] From: Corporate Care <corporatecare.[protected]@vodafone.com> on Wed, 26 Oct 2011 17:26:26 To: <[protected]@rediffmail.com>

1 attachment(s) - rptinvoicetdetails.pdf (35.59KB)

Dear Mr. Biswas,

Thank you for your e-mail dated 26/10/2011 with regard to your Vodafone number
[protected].

With regard to your request we confirm that your current outstanding is null and there are no dues with your connection. As you ported in from BSNL and having concern with BSNL payment we request you to co ordinate with them.
Should you need further assistance, do call or e-mail us. We will do our best to help you.
Happy to help,
Hemant Karbare
Vodafone Corporate Relations
For Enquiries: 111 or +91-[protected]
For Complaints/Requests: 198 (Toll free from Vodafone mobile phones
Within the home network)
Fax number: +91-([protected] or [protected])
E-mail: corporatecare.[protected]@Vodafone.com
Website: www.vodafone.in
Now check & download 13 months' call details absolutely Free for your
Postpaid number. Logon to www.vodafone.in <http://www.vodafone.in> & go

---- Original Message ----
From: [protected]@rediffmail.com
Sent: 26-Oct-2011 13:08:28
To: corporatecare.[protected]@vodafone.com
Subject: Fw: Ref: Vodafone mobile number [protected]


Hi,

This is in reference to your letter with the above reference dated 20th Oct 2011.

I would like to bring this to your notice that I have already made the payment of Rs.169.00 on 06 Feb 2011 and the Receipt No. is[protected] and Transaction ID is TXC[protected] .
This is the third time (last 2 mails sent on 27th September and 13th April)I am sending you the details along with the receipt as attachment and I expect you to act professionally and take action on the same instead of hasseling your customers.
Subhro Biswas

From: [protected]@rediffmail.comSent: Tue, 27 Sep 2011 21:32:22 +0530To: "vodafonecare.[protected]@vodafone.com"vodafonecare.[protected]@vodafo...⇄ Fw: Bill payment for Mobile no. [protected]
Hi,
This is in reference to the phone call received yesterday from you regarding the payment of the last bill generated by BSNL, after this number was ported to Vodafone. I would like to confirm this again that I have cleared all dues with BSNL and have no outstanding with them. Please find the payment receipt attached with this mail.Please note that this is the second and last instance I am furnishing this information (previous mail below).And I would expect not to be bothered with the same in the future.
Subhro Biswas.

From: [protected]@rediffmail.comSent: Wed, 13 Apr 2011 14:50:01 +0530To: "corporatecare.[protected]@vodafone.com"corporatecare.[protected]@voda...⇄
Subject: Mobile no. [protected]
Dear Sir / Madam,
This is in reference to my mobile # [protected] which has been ported from BSN- Cellone inFeb '11. As requested, I am attaching the payment receipt for my last bill payment. There has not been any bills generated after that.
Regards,
Subhro Biswas.

My complaint is related to unwanted services Value added services activated by Vodafone without my permission and billed to me . From the day one of activation of my connection number [protected] I stared getting alerts related to debut in account for video download request .

Every alternate day I was calling to call centre to stop this and every time got assurety that this would not be repeated, some time over the call some time while un subscribing through SMS I tried every possible way to stop services.

At month end my phone bill generated with various charges related to download. Once again I started chasing Vodafone for clarity and the response was there is no such service pack active on account , you cant get the charges. I stopped the first payment but alerts keep on coming another one month though the telephony services got disconnected. Next bill come with cummulative charges for 2 months where in basic required telephone services was barred. I write many mails to nodal office and senior authority but no concrete response inspire letting me know that without my permission these services can't be activated so I need to pay anyhow for service which never required. Vodafone even refuse to check their system for cross check of discussion with customer care executives or the system to check the deactivation SMS I sent.

Request is to get this close since no more desirous of getting this level of service. I have start getting call from collection agencies where in Vodafone have no idea for the discussions or commitment given by DSA on their behalf.

Regards, Raman [protected]

In my bill cycle 07/10/2011 to 06/11/2011 i was been charged Internet charges of Rs. 1172/- + service tax on the same.
Also i was been charged Rs. 83.1/- on V2V mins plan which i already got deactivated 1-1/2 months back after complaining to Nodal office Gujarat, i got an email back saying we are ready to reverse Rs. 83.1/- charged by us, and not Rs. 1172/- + service tax as Internet was been used by me. I mysel[censored]ses my no. [protected] (Vodafone) i have never activated or used any Internet services before on my no. on 25th Oct i planned to take a data net plan and for that i visited 8-10 times to vodafone stores as Diwali holidays were coming. In the same period bill was shoot up by Rs. 1172/-+st saying you have used Internet. Same thing happened 3-4 months back with my brother no. [protected] (vodafone) he took a data plan and in the same month he was charged Rs. 1000/-+ after almost complaining for a month and so much of harassment he got it reversed as it was wrongly charged by the service provider. same thing happened to me now. I have paid my Nov bill but i am fighting for justice for almost 1 month now. I was to seriously register a complaint against vodafone so that any other customer does not bear this again and again.

Please look into matter as early as possible.

Thanks for your cooperation.
Warm Regards,
Punit Sarda
[protected]
[protected]@gmail.com

Respected sir,
I want to state that I have taken vodafone no. 2 months back. I have submitted the related documents for activation of the no. Even got it verified through various calls from vodafone customer care. After 2 months, vodafone messaged me that my no.Will be barred from incoming and outgoing if I dont submit the proof.
When I told them that I have already submitted the proofs, they told me that proofs have been lost from their side. So, it was not my mistake.
Then, they told me that no need of submitting the proofs, if they need they will call me again. I asked them specifically, whether I need to re-submit my documents, they say that there is no need of it.
But, what they have done, is not expected from the mobile provider who cares for their customers. On saturday morning- 10th dec, 2011, I got message from vodafone that both my incoming and outgoing has been barred and to continue my services I shall again submit my proofs within 24 hrs. On that same day, I submitted my proofs again at vodafone store. Then, I called them on monday-12th dec,2011 asking about restart of my number.They replied that it will start by wednesday and my request no. Is [protected].
On wednesday, I called they say that no. Would start by thursday, at 6 pm- 15th dec, 2011.
When I called them today, they say that due to mistake from their customer care executives, the request submitted is closed and now new request has to be sent and again 48 hrs will be taken for start of no. When I ask them, to transfer my call to their seniors, they say that they are going to transfer the call and then no. Is put on hold for unlimited time or they disconnect it.
I am losing my all contacts because of non- start of my no.
This is what vodafone is who says "happy to help". This is what their help is!!!!!!!!!
my rs.10 has also been deducted on account of gprs. Though, I attempted to use facebook on vodafone internet on monday morning-5th dec, my rs. 0.20 were deducted at the same moment. I got message regarding it, but I didnt get any message regarding rs.10 deduction, which I came to know only after using *111# service of last 3 deductions.But, due to network problem, internet DID not start. I used it for just 3-4 sec. Even, in my balance came 0 mb used.They dont even bother to inform the customers and deduct balance at their own will, so as customers cant know. I dont check my balance daily to just make certain that have they deduct my balance or not.
Now, after waiting for 1 week, I am forced to write here.
I want that strict action is taken against them so as in future they dont haraass anybody