Vodafone India Complaints & Reviews

hi this is basawareddy i recharged 10 RS amt through the net banking on 24-feb-2013 between 9 pm to 10pm that 10 RS AMT was diducted from my bank a/c but after recharge 10 Rs 7 Rs talk time supposed to credited to my mobile balance a/c but it was not happened , i called to vodafone customer care but the customer care operator told me that i had not recharged

Dear Sir,

This grievance was of my vodafone mobile. I am using this No. with Vodafone from last 6 years almost. I was enjoying a half local call rates pack of Rs. 25/- per month, in which my local calls get half the rates. I had one another pack of Rs. 30/- per month for free 300 SMS. This Rs. 25/- pack was suddenly deactivated from my no. without my consent which had increased my bill 2 fold times.

Since than I am trying to file the complaint of the same with vodafone but they are adamant to do the same. I even visited vodafone store but they were also of no use. No one is even ready to file a complaint and give me a complaint no. My complaint is that my Rs. 25/- half call rates pack was deactivated without my consent by just sending me a message, which some of them claims to send on 2 Oct 2012, and some on 11 Oct and 15th Oct 2012. Which although I havent seen. And this in turn has increased my bill to 2 fold times. This is a clear case of cheating and malafide intentions of vodafone. As though they new my local calls are more than local sms, so they deactivated the same to gain intentional benefits.

I demand vodafone to charge me according to that Rs. 25/- pack till date as though I was using it according to that plan only. I am also ready to shift to another plan from next billing cycle if that pack isnt provided me now and charges for till date is charged according to as above.

I wont pay this inflated bill generated of malafied intentions on my no in any case. I am ready to pay the genuine charges according to that pack if I am given the new bill according to that plan. Please look into the matter and do the needful as soon as possible, as my outgoing is barred from last week and work is hampered. Note: I am not willing to shell any penny more than the genuine charges according to that pack. Else I wont pay any and leave my no suspended.


Hoping for a quick, early and positive reply from your end.

Thanks and Regards

Dear Sir /Madam

As I am using Vodafone services form past 8-9 years. I am having two postpaid connections from Vodafone company. I think its time for me to move on from Vodafone.
I am having some problem with [protected] bill for 20-09-12 to 19-10-12. I was using internet facility @199/- per month from past four years. I requested to drop this service in Sept-2012 Month. Next bill I have received in which you have charged Rs.4342/- for usage .
Later i tried to get this bill adjusted many from vodafone but none of customer care executive helped me out for the same and they barred my services even i am not able to receive the calls on that number ([protected]).
Now they are threatening me that I have to pay whole amount otherwise they will drop the the services for my another postpaid number of Vodafone. This is like mental harassment for me. I need the solution because this is really pathetic for me.


This is no where logical as they are offering @2 paisa per 10 KB and charging 5 times more of that.



I am no more satisfied with the way of services of Vodafone. I want this bill to be adjusted and let me move to other service provider



Thanks and Regards

Amit Malik

[protected], [protected]

Hi,
I have mailed my complain to your customer desk since 16 feb on corporate.[protected]@vodafone.com but nobody has revert on that still . so now i am again writting done my probs with vodafone hope u revert soon.


Hi, this mail is regarding my bill of period[protected] to[protected] for my Vodafone No. [protected] ,in that there r many charge which r unnecessarily and fraudly charged.They r as follow:

1) in my bill one std 100 min free severice @50 is been activate seen NOV without my permission and trusting vodafone i was never checking my bill , today when i check my bill i came to know vodafone such a big company is charging me money fraudly since so many months.

2) In my bill there are so many nos. which is been showing on what i have never called and which nos. even does not exist.U guys have fraudly add so many nos on my local as well as when i was in roaming . For example[protected] this no does not exist nor i have called this no. anytime u have shown in my bill more then 10 times and there r so many nos. like this.

3) In my bill no. on what i have called once in a day ,u have shown repeatedly 3 - 4 times . For example this no.[protected] this no on date 19/1/2013 u have shown calls 4 times a day where as i have called once.

4) In SMS also u have charged fraudly 2 times u have charged sms for my no. only and there r 2 no.which does no exist out of 6 sms 4 r fraudly nos. add to my bill.

5) On your toll free no. 198 nobody was ready to take my complaint.What type of services u provide being such a big company dont even help your customer in solving their problem.

I want quick feedback of my complain, otherwise being your loyal customer since so many year i will loose faith in vodafone and i have to take strict actions against this.And even i will be force to switch to other network.

Regards,
Rital Gangadia

I was holding vodafone Postpaid and opted for 1GB free download free data service for 98 rupees 7 months everything went fine and after seven months my postpaid connection got cut off .When i ask with customer care they said due to excess of data usage your credit limit got exceeded. So the connection was cut.My credit limit is 2000 Rs.But i didnt get any reminder when crossing 2000.Exceeded data usage was 500 MB. for each MB there is Rs 10.So 5000 RS for 500MB. And they didnt cut the connection when Rs.2001 came.They cut the connection after it reaches 5000. If the credit limit amount is used for limitting usage then Why vodafone didnt send any reminders.Now they are making scam calls to the numbers in the statement.What a silly behaviour.

The worst service provider in Mobikle services in india is Vodafone i say.

I have changed my service in vodafone from prepaid to postpaid, all the formalities about verification were completed on 18 feb. 2013. Then my service was running smoothly but, on 22 feb. 2013, the service was stopped, so i visited vodafone store and made it started. Then again on next day on 23 feb. 2013 vodafone services was stopped without any reason. I visited again the same store, and did the same procedure repeatedly. But, the situation is as it is... Now i am being herested by this service provider by stopping the vodafone post paid services on my mobile number ([protected]) and i haven't received many important calls. My world became like earth is stopped revolving.
Kindly solve at the earliest.

My Vodafone number "+91 [protected]" has been allotted to some other customer by vodafone store, Lajpat Nagar, Delhi.

In fact the above said number, which actually belongs to me, was allotted to Jai Prakash Verma who was owning +91 [protected]. So, probably the mistake was due to last two digits 64 Vs 46.

But when I informed vodafone customer care about this issue as soon as I learned about it and requested to block the number immediately as it may be misused. They assured me to block the number in 2 hours but they did not do that even after having promised to do.

This is a serious blunder committed by vodafone staff. Firstly, not making double sure while allocating a number to anybody (whether the same no. is already in use) and secondly not blocking the number when the actual owner of the connection is requesting to block it (after having furnished all the details asked by the customer care staff necessary to block the number) to avoid any misuse.

What if some anti social elements or may be a terrorist happens to misuse the number? Who would pay for it?

I would like to know what checks vodafone has in system to prevent such blunders, if it is really serious about company's compliance to certain quality standards, which vodafone may be documenting through certain audits and other quality checks from time to time?

I would like to understand why should not a harsh penalty be imposed on Vodafone for taking such issues so lightly and playing with security of customers?

Thank you very much for doing the needful.

Regards,
Umesh
+91 [protected]

Hi,
I Have been using my vodafone number past 5 years but due to unavoidable circumstances i was not using my number from last few months.I had used my number last was in the first week of December. The in January i decided to use number regularly and i realized that there was no service on my phone. I immediately called vodafone customer care and told them about the issue. They told me that its a new number and i should submit my documents to activate it. I conveyed to them that i have that number past 5 years so its not a new number. They did not have answer to it but they told me to just resubmit documents to the nearest vodafone store and number would be activated. I went to vodafone store and told the issue to the executive. But he told me that the number has been recycled and allotted to someone else. I was disappointed and asked then how could they do so. He told if the number is not active for 45 days it will be recycled. I then tried calling that number to check who has been allotted with my number. Luckily the number was still out of service,so i called customer care again and told them that it looks like number is still not been allotted so i would wanted my number back and i am ready to submit all documents. So they told then i can go to the vodafone store and submit all documents and request for a duplicate sim. But when i went to the vodafone store the executive told me that number is in idle state and is allotted some Gulbarga store so he cant help it.

I am really disappointed with Vodafone for this as they did not bother to intimate me even through mail. Just to get new customers they cannot just ignore existing customers. I have all my banks connected to me through my vodafone number. Even my bank statements go to that number.And also i have some professional connection connected only through that number.As the number is not yet allotted to any person i am sure vodafone should be able to give my number back to me. Please help me to get my number back.

Hi my mobile number is [protected]. It s a vodafone number. I have received message that weekly rental of 35 rs will be added to my bill for availing happy 2 help service which i have not opted for. I want the same to be deactivated at the earliest.

Dear Concern person,

I have recharged amount of Rs. 460 on 23-2-12 to my Vodafone Mobile No. [protected] from my current a/c no. [protected] of HDFC Bank, but amount is not credited in my Mobile. I need this amount to be credited in my mobile.

Transaction ID : CCA13BRFA834-Avenues India Ltd

From :

Pankaj Goyal
[protected]

Dear Sir/Madam

It is to inform that myself Susanta das with a new vodafone connection made a recharge of Rs 57 thorugh the vodafone online recharge but the amount was not succesfuly recharged and then i had to make an FRC for the no from the nearest Vodafone mini store.Than i had made call to the cuctomer care speaking to executives named Pradeep Kumar Phukan defining him the same and then to the suoer executive Abhishek Roy.The super visor Abhishek Roy asked me to visit the nearest vodafone mini store and if i dont get any positive feed back i was asked to contact him,so i did went to the ministore named JIJu's communication near beltola tinali,guwahati.The executive at the ministore said me to visit Anil Plaza for the problem,then as told by Abhishek roy i tried to contact him but my call was holded on for 32 min and then i cudnt contact him and get the proper feedback.

The unsuccesful recharge message from vodafone says that the amt wud be credited to my unionbank account [protected] fro which deductions are made and the unsuccesful transaction id from vodafone is rodcit[protected]on 19/02/2013)

I would be very helpful if you take a look and solve the problem as fast possible with necessary measure against the executives and make the refunds from the concerned party.


Thanking you


your's faithfully
Susanta Das
[protected]

I have applied disconnection of Vodafone numbers[protected] to[protected] a total of 7 numbers dated: 29th Jan, 2013 but still havent received any confirmation from Vodafone in terms of disconnection or the refund amount.

the call center employee, i.e. Ms Sheetal Balotiya is completely incompetent and non co-operative to solve the issue. In addition other dedicated relationship managers also DO NOT pick up the phone, including Mr. Lalit,[protected]

I would appreciate if this can be solved at the earliest in order to avoid billing from Vodafone as the people working in the company don't seem to pay any attention for the work that they are doing.

best regards,
Deepesh Ranka

REG MOB NO.[protected] (SUNIL MALHOTRA)
I HAD TAKEN VODAFONE CONNECTION AND SURPRISED TO SEE THE BILL THEY MENTIONED BLACKBERRY CHARGES OF RS.399/- BUT THE BLACK BERRY SCHEME FOR THOSE WHO ARE HAVING BLACK BERRY MOBILE SET.
I NEVER ASK FOR THE SAME FACILITIES AND I CALL TO VODAFONE OFFICER YOU CALLED US ON 30-11-12, BUT SORRY TO SURPRISED ON 30-11-12 I M BUSY IN MY DAUGHTER MARRIAGE, SO I M REQUESTING TO VODAFONE PLS REVERSE MY CHARGES OF BLACKBERRY CHARGES, BUT ITS A COMPANY MISTAKE, ITS NOT MY MISTAKE, WHY I WILL PAY THIS CHARGES.
PLS ADVISE TO VODAFONE TO REVERSE THE BLACKBERRY CHARGES FROM BILL WHICH WAS ALREADY CHARGE FOR ONR MONTH i.e RS.399/- PLUS 12.36% SERVICE TAX
REGARDS
SUNIL MALHOTRA
MOB [protected]
M 210 A SARITA VIHAR
NEW DELHI 110076
EMAIL [protected]@g,mail.com


WHEN ANYBODY TAKE NEW CONNECTION, HAVE PEOPLE A DREAM YOU HAVE THE FOLLOWING SCHEME, AND PLS CLARIFY ONE THING THE BLACK BERRY PHONE HOW YOU ACTIVATE ON MY NUMBER, V YOU ACTIVATE THIS SCHEME TO EVERYONE THOSE WHO ARE TAKING NEW CONNECTION, AND WHY I WILL TAKE BLACKBERRY CONNECTION BECAUSE I NEVER HAVING BLACK BERRY PHONE THAN WHY I WILL PAY THIS CHARGES?

please provide me the call register from 01/01/2012 to 31/12/2012 (full year) for my vodafone prepaid no. [protected].

thanks

The place is located at Old Court Road, Model Town, Rewari, Haryana

My name is Nagesh Choudhary and my house is in Golden Villas, Rewari, Haryana, which is about 20 kilometers from the vodafone store.

I approached them for a new connection, they promptly collected payment from me (of course). I submitted all documents and came back. Verification of my credentials was promised within 48 hours. When nothing happened for a week, I drove down to the place once again. Here's the gist of my conversation with the counter clerk at the store.

Me: What's the status of my application?
Clerk (Very Casually): Oh I deleted your file.
Me: You deleted my file? WHY?
Clerk (Equally casually): We provide services only within the city limits.
Me (To myself): Hey monkey, wasn't this info known to you the day you took my application and my money? In any case his assertion was obviously not true.

Anyway, so I raised my voice, created a little racket and the manager appeared. His name is Ramesh Sheoran. I explained the situation and the fact that the cost of my time driving 40 kilometers TWICE is more than the monthly salary of the simian at the counter. Anyway, I took my money back. The Idea store is barely a hundred meters from there. I walked down to it and had my connection working in a few days.

The next time I am in the area, I will stop by at the vodafone store, get the name of the monkeys there and post it here. They wasted one week of my time and made me drive 80 kilometers for nothing.

Oh by the way these Vodafone stores - they promptly take your money but do not provide any phone number to contact them with notwithstanding the fact that they are the ones holding your money. Nor is this info available anywhere on the internet. So I am posting the manager's phone number here. It is [protected]. Email ID: [protected]@vodafone.com. This information pertains to the Vodafone, Rewari store.

I had reviewed my bill and found that Rs. 438.2 are included to it as Internet usage charges but I had never used Internet on my number. It is a surprise to me as the phone I am using does not support Internet access. I am using a Nokia phone costing Rs. 999/-. In return Vodafone employee wants me to activate itemised service. So they are not handling my complaint and selling me their new product. I ask them that if they have any proof that I had used Internet then i will pay the bill. It is very disappointing that to earn Rs. 438.2 with unfair means they are ready to loose 5 year old customer and they are not ready to admit their system fault.

Mobile No. = [protected]
Name = Abhishek
City = Gurgaon.
Service = Vodafone

Thanks

Hi,

I am Sindhu A. I recharged Rs.14/- data pack on 16th February 2013 through my mobile, which ended up on 18th February 2013. The next day (19th February) it was auto renewed without prior notice and also i am clueless that my balance got reduced. Again on 22nd (today), it was auto renewed without prior notice.

I request the personnel to take necessary actions to refund the balance amount of Rs.14+14 = Rs.28 in to my main balance.

Note: I am using Rs.14/- service pack for a long time. But this is the first time without any prior notice, it was auto renewed for twice.

I bought a new Samsung Galaxy Grand on 10th Feb 2013.I also bought a new Vodafone SIM card with it.Every samsung Galaxy grand comes with this 2gb 3g internet pack for 3 months.But Vodafone is not at all activating this plan for me.I have called up 198 more than 15 times and also been to their service center in HSR Layout (27th Main Bangalore) more than 10 times. They are always doing drama and saying that within 24hrs, within 1hr, within 6 o clock etc; it will be activated.The status in their database says "softly closed" which clearly implies they don't want to give me this offer.

I would like to mention that this plan was activated as soon as I inserted my SIM.It lasted for 30 seconds or less when I receive a SMS saying i have only 50mb 2g plan instead of 2gb 3g plan. This clearly shows that they PURPOSEFULLY took away this scheme from me.They are major cheats and liars.

I would also like to quote the names of persons in-charge of this Vodafone service centre who has been lying to me since 2 weeks.They are Mr. Govinda and Mrs. Shwetha A N.They are most irresponsible and cheat people.

I Kindly request the required authority to look into this and please help me out on this.

mene 8 days ko vodaphone postpad connction book karwaya tha vodaphone ka Employee Hamare office me aaya tha aur mene New postpad connection book karwaya tha vodaphone ki pastpad scheme launch hui thi per month 200 rs ki. Vodaphone employee mughse 250 Rs sucrity charge bhi diya tha aur vodaphone ke employee ne kha tha ki connectio maximum 5 days start ho jayega lekin nhi hua aur me use call karta hu to uska mobile swichoff aa rha he mene bahut try kiya lekin koi contact nhi ho pa rha he jab connection shel karna tha to her 15 min me phone ker rha tha aur jab paise mil gye to uske baad 8 days tek na uska koi call aaya aur nahi koi verification hua he me uske boss ko call kar rha hu to mera phone pick hi nhi kar rha he please aap uske kilaf koi action lijiye me aapse request ker rha hu please

I'm praveen. I'm using Vodafone nework since for 10 months. now suddenly they have changed my plan. CC people not picking the call if i call the costomer service. and i wanted to continue with my plan.