Vodafone India Complaints & Reviews

please provide me the call register from 01/01/2012 to 31/12/2012 (full year) for my vodafone prepaid no. [protected].

thanks

The place is located at Old Court Road, Model Town, Rewari, Haryana

My name is Nagesh Choudhary and my house is in Golden Villas, Rewari, Haryana, which is about 20 kilometers from the vodafone store.

I approached them for a new connection, they promptly collected payment from me (of course). I submitted all documents and came back. Verification of my credentials was promised within 48 hours. When nothing happened for a week, I drove down to the place once again. Here's the gist of my conversation with the counter clerk at the store.

Me: What's the status of my application?
Clerk (Very Casually): Oh I deleted your file.
Me: You deleted my file? WHY?
Clerk (Equally casually): We provide services only within the city limits.
Me (To myself): Hey monkey, wasn't this info known to you the day you took my application and my money? In any case his assertion was obviously not true.

Anyway, so I raised my voice, created a little racket and the manager appeared. His name is Ramesh Sheoran. I explained the situation and the fact that the cost of my time driving 40 kilometers TWICE is more than the monthly salary of the simian at the counter. Anyway, I took my money back. The Idea store is barely a hundred meters from there. I walked down to it and had my connection working in a few days.

The next time I am in the area, I will stop by at the vodafone store, get the name of the monkeys there and post it here. They wasted one week of my time and made me drive 80 kilometers for nothing.

Oh by the way these Vodafone stores - they promptly take your money but do not provide any phone number to contact them with notwithstanding the fact that they are the ones holding your money. Nor is this info available anywhere on the internet. So I am posting the manager's phone number here. It is [protected]. Email ID: [protected]@vodafone.com. This information pertains to the Vodafone, Rewari store.

I had reviewed my bill and found that Rs. 438.2 are included to it as Internet usage charges but I had never used Internet on my number. It is a surprise to me as the phone I am using does not support Internet access. I am using a Nokia phone costing Rs. 999/-. In return Vodafone employee wants me to activate itemised service. So they are not handling my complaint and selling me their new product. I ask them that if they have any proof that I had used Internet then i will pay the bill. It is very disappointing that to earn Rs. 438.2 with unfair means they are ready to loose 5 year old customer and they are not ready to admit their system fault.

Mobile No. = [protected]
Name = Abhishek
City = Gurgaon.
Service = Vodafone

Thanks

Hi,

I am Sindhu A. I recharged Rs.14/- data pack on 16th February 2013 through my mobile, which ended up on 18th February 2013. The next day (19th February) it was auto renewed without prior notice and also i am clueless that my balance got reduced. Again on 22nd (today), it was auto renewed without prior notice.

I request the personnel to take necessary actions to refund the balance amount of Rs.14+14 = Rs.28 in to my main balance.

Note: I am using Rs.14/- service pack for a long time. But this is the first time without any prior notice, it was auto renewed for twice.

I bought a new Samsung Galaxy Grand on 10th Feb 2013.I also bought a new Vodafone SIM card with it.Every samsung Galaxy grand comes with this 2gb 3g internet pack for 3 months.But Vodafone is not at all activating this plan for me.I have called up 198 more than 15 times and also been to their service center in HSR Layout (27th Main Bangalore) more than 10 times. They are always doing drama and saying that within 24hrs, within 1hr, within 6 o clock etc; it will be activated.The status in their database says "softly closed" which clearly implies they don't want to give me this offer.

I would like to mention that this plan was activated as soon as I inserted my SIM.It lasted for 30 seconds or less when I receive a SMS saying i have only 50mb 2g plan instead of 2gb 3g plan. This clearly shows that they PURPOSEFULLY took away this scheme from me.They are major cheats and liars.

I would also like to quote the names of persons in-charge of this Vodafone service centre who has been lying to me since 2 weeks.They are Mr. Govinda and Mrs. Shwetha A N.They are most irresponsible and cheat people.

I Kindly request the required authority to look into this and please help me out on this.

mene 8 days ko vodaphone postpad connction book karwaya tha vodaphone ka Employee Hamare office me aaya tha aur mene New postpad connection book karwaya tha vodaphone ki pastpad scheme launch hui thi per month 200 rs ki. Vodaphone employee mughse 250 Rs sucrity charge bhi diya tha aur vodaphone ke employee ne kha tha ki connectio maximum 5 days start ho jayega lekin nhi hua aur me use call karta hu to uska mobile swichoff aa rha he mene bahut try kiya lekin koi contact nhi ho pa rha he jab connection shel karna tha to her 15 min me phone ker rha tha aur jab paise mil gye to uske baad 8 days tek na uska koi call aaya aur nahi koi verification hua he me uske boss ko call kar rha hu to mera phone pick hi nhi kar rha he please aap uske kilaf koi action lijiye me aapse request ker rha hu please

I'm praveen. I'm using Vodafone nework since for 10 months. now suddenly they have changed my plan. CC people not picking the call if i call the costomer service. and i wanted to continue with my plan.

I took one vodafone sim 3 months back from local shopkeeper. Last week it becomes faulty. So for the replacement of the sim I went to Vodafone Shop. There I get to know that my number ([protected]) was registered against some different person identity.
The problem is more complicated as i gave my photo and photocopies of necessary documents to the shopkeeper for the identity proof and I am afraid that someone can misuse my identity.
I want vodafone to take necessary action and find out who is using the number against my identity, deactivate it and take strict action against such dealers.

Nishi
[protected]
[protected]@gmail.com

Dear Sir/Mam,

This is regarding the disconnection of my Vodafone no [protected]. Please find attached my e-mail dated 13th November 2012 stating the failure of Vodafone to disconnect the number mentioned above due to the following reasons:
1. Upon clearance o[censored]nused dues of Rs 7030, the Vodafone store in Basant Lok, New delhi refused to disconnect the number on three occasions due to the following reasons:
a. Driving license rejected as valid photo id due to unclear image.
b. Pan card rejected as a valid id due to absence of address proof.
c. Passport presented as valid id, Vodafone store refused to disconnect the number and gave e-mail id of Vodafone care to disconnect the number.
2. My e-mails dated[protected] &[protected] to vodafonecare.[protected]@vodafone.com from my e-ails id’s [protected]@scipl.net.in & [protected]@gmail.com respectively were not accepted as valid e-mails although i do not have any third e-mails id.
3. To register a new e-mail id i was requested to send an sms to 111 through the number [protected] which had not been in use by me for the past four months neither did i have the concerned sim card.

My e-mail clearly states that the dues had been cleared by me till date and that i shall not be liable for any future payment by Vodafone because of their refusal to disconnect my number.

To my utter shock i have been surprised by the visit of recovery agents by Vodafone to my house for recovery of billed amount of approx Rs 3600 against the following facts:
1. I have not received any bill/reminder either by mail or by post from Vodafone in the past six months.
2. No calls have been either received or made and neither have any sms been made from the number in the past 7-8 months.
3. The sim card has never been inserted to any phone to the best of my knowledge.

Adding to my worries the use o[censored]nprofessional language and rough behaviour of the collection agents sent by Vodafone to my house and has been very disappointing and I would therefore like to reserve my legal rights against the harassment by Vodafone Delhi.

I would therefore request you to kindly look into the matter and that I shall not be liable to pay the amount of approx Rs 3600 as claimed by Vodafone and neither any amount so produced in future.

Dear Sir/Madam,

messages are sent to my mobile number from vs-611117 . please tell me how to stop the message

on 20.02.2013 my vodafone connection phone number as [protected] had balance of around 23-25 rs. I do not make calls frequently,so the recharge amount is very less. But on that day evening I made/ receive a call and after disconnecting the call I found I have 23 rs. and some paise is left in my balance. On the very next moment a message came on my mobile saying that some caller tune is fixed up wit my mobile and 15 rs. is deducted , in the next second again a message came that some other caller tune is activated and 10 rs. is ducted more and it will be valid for 60 days. Instantly I have deactivated the caller tune as I have never ever requested for that kind of service.

What the hell is this with this kind of giant network company like Vodafone???

As I do not recharge so many times and do not call frequently they have stolen my money from account balance and by cheating.

It is not the matter of 20/25 rs. but it is the matter of theft and cheating.

I want a solution of it.

i had recharched of 99 on 1 st feb and my day of completion of internet was 20th feb .they cut all my money about300 rs on 19th feb without any message that my plan has been completed i asked all my vodafone users they all told me that if you have recharged u should get a message that your 80 percent of data has been consumed and 20 percent data has been remaining .

As per my discussion with Mr. Puneeth Raj from Vodafone store at Bannerghatta Road , Bangalore , i had put in the following mail on 18th Feb on these ids: to: girish.[protected]@vodafone.com (Nodal officer)
cc: corpcare.[protected]@vodafone.com.(Mail copy pasted at the end of the mail)

There has been no response from corpcare and the mail from Mr. Girish's mail id is bouncing back .

Even after making repeated complaints and paying off call charges , i am getting a call from your call centre everyday saying that the bill has not been paid and services are going to be discontinued.

After being a loyal customer for so long , if i am receiving this kind of service , i would be more than happy to discontinue with your service.

Below is the mail shared with your team.

Mail sent :


Dear Sir,

This is with regards to the complaint that i had registered several times with your customer care and your Vodafone store at Bannerghatta Road.

As per my discussion with Puneeth Raj from your Bannerghatta store,my 3G plan had been started on 9th of November by him and is also reflecting the same in the system.

However,my December/January bill did not reflect the same and i have been wrongly charged with the following data charges

Usage Charges Duration Net Charges
VF Mobile Connect 3131250 3233.26
MMS 6

Accordingly , the entire bill charges are coming to Rs. 4677.54+578( wrong tax charged as the data charges are not valid).

I have paid off my call charges bill as per my discussion with Puneeth on Saturday , 10th Feb.

He has given me a verbal promise saying that all the data charges will be reversed and deleted in Feb. Bill ,since the mistake is from your side and has been confirmed by his senior as well; also the late payment charges if any(since they had asked us not to pay till complaint was resolved) will be reversed.

Also , as discussed with him , my 3G had been disconnected by your team from 21st January to 8th Feb i.e. for more than 2 weeks for which i lodged a repeated complaint with Puneeth and my relationship manager - Satish.

I will not pay for these 2 weeks of 3G since it was disconnected for fault from your end and delay in response.Please let me know bhow will the charges of Rs. 450 for my Feb bill be compensated.

I have had a lot of inconvenience due to this bad service on Vodafone's part. This is cheating and extortion on your part.IF i would have blindly trusted and paid off the bill not checking the elements of it , i would have been further fooled.

Let me know your response on the above factors and i am truly disappointed with your service.

--
Regards,
Abhishek Sadalge
+91 [protected]

I requested for MNP (Mobile Number Portability) on 12th of February 2013. My Vodafone SIM became active on 19th February Midnight. I called 117 and the verification was also done. After this every time the top-up was failing. I called customer care and the asked me to go for FRC 26 then 1 Rupee recharge in order to start the services. I went to Vodafone store, Madhapur and they provided the same information, but because the cash counter was closed they asked me to come other day. Meanwhile I again called customer care and they said I can do it online as well. I did 2 online recharges of rupee 26/- and 1/- respectively as mentioned. I received the confirmation SMSes as well. Since the recharges were not happening I anyway went to the Vodafone store again. And then they say for MNP you need not have 26 rupee and 1 rupee recharges.

I was very angry on that part. Who is supposed to take the responsibility for that? It takes hours to connect to customer care if you need to speak to someone and after that you get this? I have both recharge related e-mails received from vodafone web-site. In any case I was those 27/- rupees back. This is not about small amount of money, this is about giving wrong information and causing physical as well as mental un-stability to the customers.

I need an action from vodafone people.

I want to complaint about the 'behavior and nature' of telecom companies in India. I submitted the request for new post paid number on 15th Feb. 2013, and the documents along with the deposit of Rs 250/- was collected by 'Amit' ([protected]), after that this fellow made more than 15 calls to me and promised that the number will be activated within 24 hours. After that I tried to contact this fellow on 16th evening as the number was not activated, without any success. On Monday, I spend entire day trying to contact these guys and later I came to know that that my case was handed over to new fellow 'Raman' and he deposited my document on Monday (18th Feb.) and he informed me that the number will get activated on or after Thursday (21st Feb. or later).
With Utter frustration, I tried to contact Nodal officer of Punjab range (Mr. Vikram Bains), without any success and on behalf of Nodal officer, some Sahil Verma informed me that its not possible to activate my new number before 21st. On 19th Feb., when I contacted Nodal officer, they promised that someone from Vodafone will call me soon.
On 20th Feb. I again started to contact these people, and 'Raman' contacted me, and promised me that the number will be activated on 20th evening.
Its 8 PM and number is not activated till now, Nodal office and VODAFONE is not ready return my deposit in any way, what should I do?
The docket number for reference is[protected] and I am not interested to continue with such company where the customer is trapped in false promises and fraud. Its against law in India.
Vikram Singh
[protected]

i want to change my billing cycle.......to last month of 25 to 10......because i sumbitted my bill last day of month ...........

Dear SIr/Madam,


I am using Vodafone prepaid card in my mobile since two years. On 26th January I received a call at 5.00 AM in morning from unknown number (details of which I have in my phone)but nobody spoke when I received call. After that to know who has called I called on that number and from receiving end pornographic audio clip started getting played.After hearing this for some minutes and not understanding what to do I immediately disconnected phone and I found that Rs.30 has been deducted for call duration approximately 2-3 minutes and same happened on next day.I received call at 5:30 in morning from unknown Tel. No. and I thought somebody is trying to playing mischief on phone.So I asked my husband to check and he also called up on that no. to find out who is harassing me, he also heard audio clip on phone and realized that some pornographic audio clip is being getting played.After call I found out that again Rs.30 was deducted whereas call duration on both the times will be hardly 2-3 minutes.When my husband called and spoke to Vodafone representative he apologized and promised to pay back Rs.60 deducted withing 72 hours.But even after 4 days I didn't receive balance in my account I called Vodafone representative and also spoken to his senior Mr.Noor. They apologized for what has happened but refused to pay back amount as Do not disturb service is not activated on my mobile. this type of reason is not acceptable and in spite of no mistake from my side I have to suffer and my money is also deducted without any valid reason.You may find amount small but it is the wrong practice of company which is bothering me because if I don't take any action the same thing can happen in future and it also can happen with others.So I request you to kindly take appropriate action against Vodafone company for the trouble caused to me.


Thanking You,

Tejal Jay Shah

Dear All,

My name is Neeraj Gupta and I had applied for MNP for my vodafone prepaid number [protected] on 9th Feb 2013 due to call rates plans etc. and after that i received a call from Vodafone customer care (Executive Details: Deepa , [protected] and [protected]) on 14th and 15th Feb 2012 asking me the reason for MNP and then she offered me a scheme on Postpaid plan ( Rs.200+service tax, 600 minutes local+STD and 300 SMS local+STD) then i opted for the scheme and agreed to convert my prepaid to postpaid scheme in vodafone.
Finally when my postpaid number was activated today on 19th Feb 2013 then i found my plan was not as per Deepa (Customer care executive) explained me. My plan was only 300 minutes local +STD and 300 SMS local+STD . Then i called up in customer care and they said that this is your actual plan and u have to stay at-least up-to 90 days in postpaid plan.
So i am feeling very aggrieved here due to fraudulent scheme by Vodafone customer care executives. Actually this is not the right way to retain a customers. There must be some legal and strict action against such type of employees who misleads a customers just for their own targets.

I bought a smartphone recently and I inserted my sim. 2G immediately became active and it started consuming my recharge. Soon I looked for 3g internet plan and did a online recharge for 251 rupees 1GB plan and got a message that 3G will be active in 24 hrs. Since my talktime also was consumed, i did a 4 rupees recharge for 2g/1 day. This seems to have caused 3G to deactivate and contacted customer care several times only to tell me that it's impossible to encash or even enable 1GB of data into my account because of forementioned activity. This is a total rip off from Vodafone. I will move to airtel or someother carrier.. Vodafone never in my life..

Misguiding and not taking any action
get a call back from Vodafone complaint dept within 3 days,i tell him about what vodafone customer care executive said and the complaint dept executive disconnects..
2) I didn't get any call regarding what solution has been done.
3) I write again 3 times but the complaint is closed on checking on my Vodafone status, without any action 3 times
4) Then i call Vodafone customer-care dept talk to the executive tell him my complaint ,he tells me that there is an error from Vodafone’s end and the extra charge will be reversed and i will be getting 1GB free with 1 GB ,Here are details of that call with the executive Name of exec- I don’t know , call time and date- 3:12 and16/02/2013
6)Then i called from appellate dept telling me we are sorry but you haven’t been charged anything extra and you will be given 1gb only with rs 250 plan now what do i do with the executives tell me that ? how do i trust them the information they are providing is not false, rs 130 extra is not a big amount, But what if i would have used thinking i have 1gb free (then as per extra charges my bill would have been 1024x2=2048 rs) i wouldn't have been able to pay that amount just because your customer care executives misguided me...