Vodafone India Complaints & Reviews

Today,02.03.13received a callertune but I did not even asked for it. I did not received any call or message from the service provider where I gave my assurance of activat4on.DND is already activated in my m6bie no. then how can this happen.

i am using vodafone 3G service from 4 months, but it is not working from 20 days, i complained in vodafone in around 15 times. but they didn't interested to solve my problem, their officers & staffs misbehaved me, & they harassed me mentally & economically ..!! i want to complained against him in consumer court, please help me, i am feeling so helpless. my moblie no. is [protected], please help me, what should i do ??

my name is vikas grover and my mobile number is [protected] and i convert my prepaid connection to postpaid connection on feb 27,2013
as per my requirment company commit with me 199rs of per month rental plan , they also commit to give 7500 second loc and nat with 200 sms per month, and also providing one local voda to voda number calling for 6 months free of cost. but after conversion they activate the 249rs of plan and not providing local voda number free as well , and when i call for this issue to custmore care then they disconnect my call to custmore care as well.
please solve my these all issue as faster as possible.

your faithfully

vikas grover
[protected]

Hi,
I have been getting this flash SMS for the past five days.I have reached the customer care many times and registered my complaint and once i went personally to the nearby vodafone shop and registered my complaint. But no action action has been taken. When i was riding in my bike the continuous messages distracted me and would've lead me to an accident. My mobile's charge is getting reduced always and i am too frustrated mentally and i want to sue this company for their lethargic and careless response.Being an Indian citizen i have my right to protest this nuisance that's affecting me badly. Hope i get governments support in this.
Please Find Attachment for the photos that i have as proofs and i have more photos and videos with me in personal.

Thanks and Regards
Nirmal James
Associate Engineer,
Virtusa Pvt Ltd,
DLF IT Park,Porur,Chennai - 600116,Tamil Nadu,India.
mail id: [protected]@gmail.com

I have purchased the Rs. 23, 3G data pack of 100MB with 1 day validity. I have received the activation SMS after that I have ON my Internet connection and my main balance has been reached at Rs. 0 and disconnect the internet connectivity.

Vodafone shrewdly came out with a very attractive post paid scheme which attracted many gullible customers like my husband. He being an Airtel user, opted for number portability. Our life's troubles began as soon as he gave the requisit amount to the Vodafone service centre guys. Initially, they stopped picking his calls. Later, they would call 20 times a day to hide their own inefficiency. It has been two weeks now and the scheme still has not been activated.
I would call it as one of our worst decisions to opt for switching from Airtel to Vodafone. Highly irresponsible behaviour from Vodafone's end.

VODAFONE: Please wake up before your ground level staff brings your company to the ground.

Vodafone is not processing my porting request again again. last month they have cancelled my request saying that you have a contractual bond and then i have deactivated those bonds after so many email and phone calls and raised a new request and then went after two days i got a message saying that our relationship manager try to contact you but you are not reachable so kindly contact on [protected] and i haven't got any call or missed call from any number. and then i have called on this number for 13-14( around 30 minutes each time) & then somebody picked my call and said he can't do anything so he will arrange a call back and i said that's fine and i am scared that if he will not arrange any call back so i have emailed them on MNP care then raised a call back request by calling 111 and then raised complaint for call back on 198 and after that visited the vodafone store in dwarka also and they said your request will be processed and you get a call back. And after 3-4 days of that i have called on 198 to raise another complaint then they said you porting request is cancelled and there is no reason mentioned for that. and now i have just emailed The nodal officer about this and waiting for the response below is the mail chain.

[protected][protected][protected][protected][protected][protected][protected]
FYI

[protected] Forwarded message[protected]
From: Ranjan kumar <[protected]@gmail.com>
Date: Thu, Feb 28, 2013 at 1:28 PM
Subject: Very Urgegent Porting [protected]
To: nodal.[protected]@vodafone.com

Hi

My number is [protected](Ranjan Kumar).

i am trying to get a call from RM to get my porting request processed but when they pick the number after calling for several hours they told they will arrange a call back i have raised request on calling 111 & a complaint on 198 also to get call back but didn't get any call back till the time.

And when i called again today on the 198 to launch another complaint they said your request is closed & there is no reason mention.

So may i have a way to port my number i am trying for that from last two months.

Kindly help me out its very urgent for me because my new company is not reimbursing the bills because only airtel corporate plan is valid for reimbursement.


Ranjan Kumar
[protected]

[protected] Forwarded message[protected]
From: Ranjan kumar <[protected]@gmail.com>
Date: Thu, Feb 28, 2013 at 12:09 PM
Subject: Re: Vodafone Services
To: "Vodafone MNP Care (DEL), Vodafone India" <[protected]@vodafone.com>


Can you guys respond.


On Tue, Feb 26, 2013 at 2:51 PM, Ranjan kumar <[protected]@gmail.com> wrote:
Hi

I haven't received any call today also.

If you need any details from my side to process the request then kindly let me know i will revert you on the email.

Thanks & Regards
Ranjan Kumar


On Mon, Feb 25, 2013 at 7:09 PM, Ranjan Kumar <[protected]@gmail.com> wrote:
Hi I haven't received any call or don't have any missed call also best time to call me 2-3 pm on my number [protected] or you can call me on office phone[protected].

And I have call on the number provided after calling several time somebody picked & told he can't Do anything so he will arrange call back for me.

It will be great if you can give me any direct number of the RM so that I can call him directly.

RK
Sent from my iPhone

On 25-Feb-2013, at 6:03 PM, "Vodafone MNP Care (DEL), Vodafone India" <[protected]@vodafone.com> wrote:

<image001.jpg>

Dear Mr. Kumar,

This is regarding your MNP Request dated 2/24/2013.

We tried to get in touch with you on your Vodafone number [protected], but could not reach you. We would request you to provide alternate contact number and preferable time to speak with you.

You can also call us on MNP Care helpline number [protected] between 9:30 AM to 6:00 PM (Monday to Saturday) to let us know what would be the convenient time for us to call you back.

It will be our privilege to get in touch with you for any kind of assistance within next 24 hours post receiving this request.

Additionally you can opt for the best fit tariff plan for your Vodafone number with rental plan as minimum as Rs. 99 per month.



For any enquiry please write us at vodafonecare.[protected]@vodafone.com or call us at 111 or +91 – ([protected]).

Assuring you with the best of our services at all the times.

Happy to help,

[protected]@vodafone.com

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Applied for a new connection but even after 4 days the services has not been activated and all my documents have been given to the executive that came to my office to receive them.
I fear misuse of the documents, as the executive does not pick up call as i have been trying to call him over and over again and the vodafone care says that sorry we cannot help in this regard as document has not been received.
The connection that i applied for was a corporate connection and i applied it by calling at vodafone care and at that time they were very active to send executive but now nobody is responding.

The number that i applied for is [protected]

Please help

Hi Team My mobile no is [protected] & my mail id is [protected]@yahoo.com
when i try to call i am getting a message active call barring or when i try to cancel that it ask password
Seeting>Security>Call Barring >Out Going Call>Click on cancel it ask password pls hrelp me to resolve that

I am an existing Vodafone customer having mobile number (Nine-Nine-867O23O7) which I took under a corporate CUG plan named ENTERPRIST 175 CUG and have been using it for the past 6.5 years. By today's standards the tariff is very expensive. Getting a pamphlet from some executive who came to my office I wanted to change my plan to "VG_Corp_99" and mailed the same to "corprelations.[protected]@vodafone.com". The response from them was very disappointing, "this offer is only for new customers and not for existing customers".

But according to TRAI's 4th amendment to TTO, "Customer has the right to move from one tariff to another plan offered by his service provider any time without having to pay any fee for the migration. A subscriber's request for a change of tariff plan shall be accepted and implemented immediately or from the start of the next billing cycle."

Please take some action against this as they have only intentions in increasing the number of customers rather giving proper support to existing customers. I have emails sent from Vodafone as a proof for this.

Kindly do the needful....

Hi,

Please read the email below for which I STILL HAVE NOT BEEN REPLIED TO!

Deepika Singh had promised me two weeks back and the reversal has still not been processed.

Uzair Thakur

----- Forwarded Message -----
From: Uzair Thakur <[protected]@yahoo.com>
To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
Sent: Friday, 22 February 2013 3:33 PM
Subject: ** Bill Dispute - Complaint Registered Already **

Hi,

My phone number[protected] was charged 2800 rupees for internet usage. The story goes as follows:

- I bought Vodafone connection and requested the minimum 2g plan to be activated which was for 199/-
- The guy says he will do it and to use it after 24 hours
- I did that and Vodafone activated 3g for me without notifying me, which switched off the 2g plan
- I used 3g, honestly I did!
- They deactivated 3g without notifying me.
- They put me on to the DEFAULT plan which charges me per KB.
- I get a huge bill and that exceeds my credit limit and my phone is disconnected.
- I go and speak to manager Dinesh at Sakivihar Vodafone store and he registers a complaint saying he cannot do anything.
- Durgesh Chaudhary from the complaint department calls me after 6 days saying he will get it reversed by speaking to manager Deepika at Vodafone Byculla Store. He said he will mail her and get the reversal of 2000/- processed (as I had already paid the 800 then) and paid 200 today.
- Two calls from the Vodafone billing department asking me to pay the bill, I informed them as well about the issue and they said they will look into it, still looking!

Its been 3 weeks and nothing has happened about it. WHOLE LOT OF FALSE PROMISES. I have spoken to Deepika the manager at Byculla and she promised me a reversal a week back. I have reminded them every day and they did nothing at all. After having 5 connections in the family, this is all I get.

This email is sent with high hopes as I (or anyone for that matter) would never like to pay 2000 Rupees for something that was not my fault, not my request not my intentional usage!

Thanking you,

Uzair Thakur

This is with regard to sudden disconnection of my number. A major lapse of service operator lead to unknown scenario

My Number [protected] suddenly got disconnected without my knowledge. This was a shock for the day as my number was not accessible. On calling customer care 3-4 times they told that the SIM had been lost. It was an astonishing statement as the SIM was very much with me. I requested them that my SIM is with me and it is not lost and I have not registered any complaint. But they forced me to visit the nearest Vodafone store to reactivate my number.
Finally I visited the Vodafone store leaving behind all my work and meeting schedule in between. The justification given to me was that they got a call from a number ( [protected]) for the SIM lost.
Before taking any action Vodafone did not do any verification for that number neither took any initiative to check whether the SIM was in use or really lost.
On many request Vodafone provided that number from where they got a call. On contacting that number owner of the number confirmed that he did not lodged any complaint or called the Vodafone and they even don't know anything related to me.
To know exactly why this was all done I asked them for the call recording for the complaint lodged. They assured to provide me with recording. But after assurance they did not provide recording. After visiting the Vodafone store three to four times and many communication with the nodal officers they now refused that they have any recording. On basis of which it can easily be judged that this was a mistake of any Vodafone executive.

I have bought vodafone sim under CUG program. I have clearly said to the executive i no need of internet package and executive has striked out the space for the GPRS activation. Inspite of this, I have received two bills indication charges for GPRS one for Rs. 315 and the other one for Rs.189. Upon mailing and customer they refuse to take complaints. One day the vodafone executive call me and inform to pay the usage charges except GPRS charges. I have paid the remaining usage amount except GPRS. But now, they are asking me to pay GPRS and informing we will provide you waiver of Rs. 200. Kindly let me know what has to be done in this situation.

today i purchased 50/- rupees recharge coupen of vodafone. but it has been rubbed roughly. so can't read recharge card no. my recharge card serial no. is [protected]. please inform me my recharge card no. My email id is anushree.[protected]@yahoo.co.in

sir,
i have purchased rs.30 top up voucher of vodafone but due to bad scratch i could not recognise three of its secret pin no.my vodafone no. is [protected] and serial no. of top up is[protected] .please message me the pin asap.
SonaliTambat
email id- [protected]@gmail.com

I am useing vodafone no.[protected].from last 10 year .maney time unwanted servise activated with out consent and not cancelled after y maney repeted request
from last three month my monthly plane changed.I have make maney time request by going on miney store but they have not changed til now.
For thi s biling period send message of unbelivable bill.of Rs.5153.which i not know what service they activated and makes such high bill for my account .kindly investigate the matter and and save me from such fraud bill.

Sir, I Harsh Bhalotia called vodafone care regarding new postpaid connection they sent a agent to our place who provided us the new sim card and took required documents and also security money of Rs 250. His name is Rohan and his contact no. is [protected]. Now 10 days have passed but my no. is still not activated and the agent is not answering to my calls. i even contacted vodafone care on phone and went to vodafone Store also but they also said that talk to the agent we cant help. The new no. provided to me by that agent is [protected] and was issued on 16.02.2013.

This is requested to you to look into the matter and kindly activate my no. or otherwise give me status of my complaint so that i can switch over to other network and take new no. because its already too late.

Hello,

Since December, from my vodafone number I'm unable to send messages to any number. I have visited Vodafone stores and they said everything is correct on my handset and asked me to reissue a new sim of my number. I have applied for new sim but still the problem is same. Everytime I call Customer care, they repeat same steps and nothing happens afterwards. I dont know why it is happening with me Wihtout message service I can not even apply for Mobile portability.

Regards,
Dinesh Karki
Phn - [protected]

I have lost my prepaid vodafone SIM number [protected] on dated 25.02.2012. Kindly block this number and please acknowledge me on my email i.e. [protected]@gmail.com

Thanks

Vodafone does not value the money and concern of its customers. I wanted to recharge internet pack on my mobile and was trying for the same in morning through my mobile. I tried getting internet package activated through code dial in facility that vodafone offers with *111*95#. When I tried to dial this code and press call button it showed some error....i tried again and again it was showing some error. After 30 odd mins I received a message from Vodafone that my internet package has been activated and RS 95 has been deducted. However I received same message again within next 5 mins. And my balance was now just RS 4. Not only Vodafone charged me twice for the same thing but when I tried calling up them for raising my concern they said that whatever I am saying is right but still they cannot credit back my money as their stupid policy does not allow to do that. And the customer care executive who attended my call was impolite and rude in his approach. He had no interest in listening to my concern...so forget about adressing it.
But how illogical is that???? they can charge us extra for anything but just cannot return our money..
Really disappointing for me as on daily basis i get a call a vodafone saying that I am their priviledge customer and they value my time and money....but after this incident i think this is utter nonsense....!!!!
Vodafone i am deactivating my caller tunes services as well since i don't want you to earn a single penny from my money.
to hell with your services...