Vodafone India Complaints & Reviews

i was recharge my vodafone no. ([protected]) of amount rs. 200 , from the vodafone site , but the amount of rs. 200 is not credited in my account , kindly requested you to proceeds this issue ...
thank u
hivani gupta

Sir, I am a customer of vodafone company. My vodafone Mobile no. [protected] . Vodafone company did not provide me post paid bill details since a along time ago. Hense I want to the company to provide the bill details in my e-mail ID- [protected]@gmail.com .Because not provide the bill details in time, I do not pay the amount of bill in time. Due to not pay the amount of bill in time, company many time charges late fee. This is not my fault. This is the fault of vodafone company.

Have purchase Rs.35 Vodafone top up voucher Card But Pin Number Is Damaged after scratching a bit too hard . Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .

My Mobile Number And Recharge Card Details

Mobile Number: [protected]
Serial No. Of Recharge Card:[protected]

I Debjyoti Ghosh, have a 2G connection for the SIM number [protected]. I recharged my account with Rs 199 unlimited data pack on 19.02.2013; where I am, suppose to get the normal speed of 40 KBPS until 2 GB utilization and after that at a reduced speed. Quite for some days I was getting the internet speed of approximately only 10 KBPS, even if I my utilization is within 2 GB, where I was suppose to get the speed of 40 KBPS. Therefore, I had made one complain in Vodafone customer care on approximately 23.02.2013 with complain number “[protected]”. While making the complain I was told the complain will be resolved within 72 hrs. However, my complain was not resolved and nobody from Vodafone contact me for inquiry. So I again contacted the customer care for query about the status of the complain, so they told that the will solve the complain by 1 March 2013. But even after waiting till 1st March 2013, nobody contacted me and not even bothered to solve my problem.

So I am now forced to make a complain in consumer forum about this issue. Now my question to the higher authority of Vodafone is that whether my complain against the speed related issue will be addressed and solved or not. Vodafone might not have any responsibility towards there customer once they get the money from customer, but we customer have the value for money as well as time. For this issue even after taking so much valuable time from me they didn’t solved my problem.

If my problem is not solved, I will think and probably every one will think that higher authority of Vodafone have the consent to deprive the customer in this way. Then I can say new customer who are willing to take the connection from Vodafone please be aware and think twice before taking the connection, because no one is there to address your problem if anything goes wrong. Moreover, I can say that this is the last time I had recharged with Vodafone and probably if I am not get my problem solved, I will shift to any other connection

If anyone wants to contact me on [protected]

Hello,
I have tried to recharge my vodafone number [protected] on 03-MAR-2013 21:42:17. Rs 222 deducted from my bank account and recharge not done. I got this message from the bank. An amount of INR 222.00 Debited to Ac XX0259 on 03-MAR-2013 21:42:17 on account of NET TXN: BILLDESK MYBK[protected]. Please do the needful.


Vishnu.S.P
Kerala
[protected]

dear sir/mam
my prepaid mobile no. is [protected] and network provider is Vodafone up west. i need last February month 2013 call details because my no. is stolen and my no. using somebody. so please help me its urgent. i want to know who is he/she. my mail id is cad.[protected]@gmail.com. please send me call details on my mail id as soon as possible... please please..
Than you.......

RESPECTED SIR,my name is viswandhan and my number is [protected] and my net speed is very slow not giving 5kb/sec also and compliant to customer care many times and now they not even attending my calls and iam from past 10days and respond to my compliant and continues i cant use VODAFONE IN

Today,02.03.13received a callertune but I did not even asked for it. I did not received any call or message from the service provider where I gave my assurance of activat4on.DND is already activated in my m6bie no. then how can this happen.

i am using vodafone 3G service from 4 months, but it is not working from 20 days, i complained in vodafone in around 15 times. but they didn't interested to solve my problem, their officers & staffs misbehaved me, & they harassed me mentally & economically ..!! i want to complained against him in consumer court, please help me, i am feeling so helpless. my moblie no. is [protected], please help me, what should i do ??

my name is vikas grover and my mobile number is [protected] and i convert my prepaid connection to postpaid connection on feb 27,2013
as per my requirment company commit with me 199rs of per month rental plan , they also commit to give 7500 second loc and nat with 200 sms per month, and also providing one local voda to voda number calling for 6 months free of cost. but after conversion they activate the 249rs of plan and not providing local voda number free as well , and when i call for this issue to custmore care then they disconnect my call to custmore care as well.
please solve my these all issue as faster as possible.

your faithfully

vikas grover
[protected]

Hi,
I have been getting this flash SMS for the past five days.I have reached the customer care many times and registered my complaint and once i went personally to the nearby vodafone shop and registered my complaint. But no action action has been taken. When i was riding in my bike the continuous messages distracted me and would've lead me to an accident. My mobile's charge is getting reduced always and i am too frustrated mentally and i want to sue this company for their lethargic and careless response.Being an Indian citizen i have my right to protest this nuisance that's affecting me badly. Hope i get governments support in this.
Please Find Attachment for the photos that i have as proofs and i have more photos and videos with me in personal.

Thanks and Regards
Nirmal James
Associate Engineer,
Virtusa Pvt Ltd,
DLF IT Park,Porur,Chennai - 600116,Tamil Nadu,India.
mail id: [protected]@gmail.com

I have purchased the Rs. 23, 3G data pack of 100MB with 1 day validity. I have received the activation SMS after that I have ON my Internet connection and my main balance has been reached at Rs. 0 and disconnect the internet connectivity.

Vodafone shrewdly came out with a very attractive post paid scheme which attracted many gullible customers like my husband. He being an Airtel user, opted for number portability. Our life's troubles began as soon as he gave the requisit amount to the Vodafone service centre guys. Initially, they stopped picking his calls. Later, they would call 20 times a day to hide their own inefficiency. It has been two weeks now and the scheme still has not been activated.
I would call it as one of our worst decisions to opt for switching from Airtel to Vodafone. Highly irresponsible behaviour from Vodafone's end.

VODAFONE: Please wake up before your ground level staff brings your company to the ground.

Vodafone is not processing my porting request again again. last month they have cancelled my request saying that you have a contractual bond and then i have deactivated those bonds after so many email and phone calls and raised a new request and then went after two days i got a message saying that our relationship manager try to contact you but you are not reachable so kindly contact on [protected] and i haven't got any call or missed call from any number. and then i have called on this number for 13-14( around 30 minutes each time) & then somebody picked my call and said he can't do anything so he will arrange a call back and i said that's fine and i am scared that if he will not arrange any call back so i have emailed them on MNP care then raised a call back request by calling 111 and then raised complaint for call back on 198 and after that visited the vodafone store in dwarka also and they said your request will be processed and you get a call back. And after 3-4 days of that i have called on 198 to raise another complaint then they said you porting request is cancelled and there is no reason mentioned for that. and now i have just emailed The nodal officer about this and waiting for the response below is the mail chain.

[protected][protected][protected][protected][protected][protected][protected]
FYI

[protected] Forwarded message[protected]
From: Ranjan kumar <[protected]@gmail.com>
Date: Thu, Feb 28, 2013 at 1:28 PM
Subject: Very Urgegent Porting [protected]
To: nodal.[protected]@vodafone.com

Hi

My number is [protected](Ranjan Kumar).

i am trying to get a call from RM to get my porting request processed but when they pick the number after calling for several hours they told they will arrange a call back i have raised request on calling 111 & a complaint on 198 also to get call back but didn't get any call back till the time.

And when i called again today on the 198 to launch another complaint they said your request is closed & there is no reason mention.

So may i have a way to port my number i am trying for that from last two months.

Kindly help me out its very urgent for me because my new company is not reimbursing the bills because only airtel corporate plan is valid for reimbursement.


Ranjan Kumar
[protected]

[protected] Forwarded message[protected]
From: Ranjan kumar <[protected]@gmail.com>
Date: Thu, Feb 28, 2013 at 12:09 PM
Subject: Re: Vodafone Services
To: "Vodafone MNP Care (DEL), Vodafone India" <[protected]@vodafone.com>


Can you guys respond.


On Tue, Feb 26, 2013 at 2:51 PM, Ranjan kumar <[protected]@gmail.com> wrote:
Hi

I haven't received any call today also.

If you need any details from my side to process the request then kindly let me know i will revert you on the email.

Thanks & Regards
Ranjan Kumar


On Mon, Feb 25, 2013 at 7:09 PM, Ranjan Kumar <[protected]@gmail.com> wrote:
Hi I haven't received any call or don't have any missed call also best time to call me 2-3 pm on my number [protected] or you can call me on office phone[protected].

And I have call on the number provided after calling several time somebody picked & told he can't Do anything so he will arrange call back for me.

It will be great if you can give me any direct number of the RM so that I can call him directly.

RK
Sent from my iPhone

On 25-Feb-2013, at 6:03 PM, "Vodafone MNP Care (DEL), Vodafone India" <[protected]@vodafone.com> wrote:

<image001.jpg>

Dear Mr. Kumar,

This is regarding your MNP Request dated 2/24/2013.

We tried to get in touch with you on your Vodafone number [protected], but could not reach you. We would request you to provide alternate contact number and preferable time to speak with you.

You can also call us on MNP Care helpline number [protected] between 9:30 AM to 6:00 PM (Monday to Saturday) to let us know what would be the convenient time for us to call you back.

It will be our privilege to get in touch with you for any kind of assistance within next 24 hours post receiving this request.

Additionally you can opt for the best fit tariff plan for your Vodafone number with rental plan as minimum as Rs. 99 per month.



For any enquiry please write us at vodafonecare.[protected]@vodafone.com or call us at 111 or +91 – ([protected]).

Assuring you with the best of our services at all the times.

Happy to help,

[protected]@vodafone.com

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Applied for a new connection but even after 4 days the services has not been activated and all my documents have been given to the executive that came to my office to receive them.
I fear misuse of the documents, as the executive does not pick up call as i have been trying to call him over and over again and the vodafone care says that sorry we cannot help in this regard as document has not been received.
The connection that i applied for was a corporate connection and i applied it by calling at vodafone care and at that time they were very active to send executive but now nobody is responding.

The number that i applied for is [protected]

Please help

Hi Team My mobile no is [protected] & my mail id is [protected]@yahoo.com
when i try to call i am getting a message active call barring or when i try to cancel that it ask password
Seeting>Security>Call Barring >Out Going Call>Click on cancel it ask password pls hrelp me to resolve that

I am an existing Vodafone customer having mobile number (Nine-Nine-867O23O7) which I took under a corporate CUG plan named ENTERPRIST 175 CUG and have been using it for the past 6.5 years. By today's standards the tariff is very expensive. Getting a pamphlet from some executive who came to my office I wanted to change my plan to "VG_Corp_99" and mailed the same to "corprelations.[protected]@vodafone.com". The response from them was very disappointing, "this offer is only for new customers and not for existing customers".

But according to TRAI's 4th amendment to TTO, "Customer has the right to move from one tariff to another plan offered by his service provider any time without having to pay any fee for the migration. A subscriber's request for a change of tariff plan shall be accepted and implemented immediately or from the start of the next billing cycle."

Please take some action against this as they have only intentions in increasing the number of customers rather giving proper support to existing customers. I have emails sent from Vodafone as a proof for this.

Kindly do the needful....

Hi,

Please read the email below for which I STILL HAVE NOT BEEN REPLIED TO!

Deepika Singh had promised me two weeks back and the reversal has still not been processed.

Uzair Thakur

----- Forwarded Message -----
From: Uzair Thakur <[protected]@yahoo.com>
To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
Sent: Friday, 22 February 2013 3:33 PM
Subject: ** Bill Dispute - Complaint Registered Already **

Hi,

My phone number[protected] was charged 2800 rupees for internet usage. The story goes as follows:

- I bought Vodafone connection and requested the minimum 2g plan to be activated which was for 199/-
- The guy says he will do it and to use it after 24 hours
- I did that and Vodafone activated 3g for me without notifying me, which switched off the 2g plan
- I used 3g, honestly I did!
- They deactivated 3g without notifying me.
- They put me on to the DEFAULT plan which charges me per KB.
- I get a huge bill and that exceeds my credit limit and my phone is disconnected.
- I go and speak to manager Dinesh at Sakivihar Vodafone store and he registers a complaint saying he cannot do anything.
- Durgesh Chaudhary from the complaint department calls me after 6 days saying he will get it reversed by speaking to manager Deepika at Vodafone Byculla Store. He said he will mail her and get the reversal of 2000/- processed (as I had already paid the 800 then) and paid 200 today.
- Two calls from the Vodafone billing department asking me to pay the bill, I informed them as well about the issue and they said they will look into it, still looking!

Its been 3 weeks and nothing has happened about it. WHOLE LOT OF FALSE PROMISES. I have spoken to Deepika the manager at Byculla and she promised me a reversal a week back. I have reminded them every day and they did nothing at all. After having 5 connections in the family, this is all I get.

This email is sent with high hopes as I (or anyone for that matter) would never like to pay 2000 Rupees for something that was not my fault, not my request not my intentional usage!

Thanking you,

Uzair Thakur

This is with regard to sudden disconnection of my number. A major lapse of service operator lead to unknown scenario

My Number [protected] suddenly got disconnected without my knowledge. This was a shock for the day as my number was not accessible. On calling customer care 3-4 times they told that the SIM had been lost. It was an astonishing statement as the SIM was very much with me. I requested them that my SIM is with me and it is not lost and I have not registered any complaint. But they forced me to visit the nearest Vodafone store to reactivate my number.
Finally I visited the Vodafone store leaving behind all my work and meeting schedule in between. The justification given to me was that they got a call from a number ( [protected]) for the SIM lost.
Before taking any action Vodafone did not do any verification for that number neither took any initiative to check whether the SIM was in use or really lost.
On many request Vodafone provided that number from where they got a call. On contacting that number owner of the number confirmed that he did not lodged any complaint or called the Vodafone and they even don't know anything related to me.
To know exactly why this was all done I asked them for the call recording for the complaint lodged. They assured to provide me with recording. But after assurance they did not provide recording. After visiting the Vodafone store three to four times and many communication with the nodal officers they now refused that they have any recording. On basis of which it can easily be judged that this was a mistake of any Vodafone executive.

I have bought vodafone sim under CUG program. I have clearly said to the executive i no need of internet package and executive has striked out the space for the GPRS activation. Inspite of this, I have received two bills indication charges for GPRS one for Rs. 315 and the other one for Rs.189. Upon mailing and customer they refuse to take complaints. One day the vodafone executive call me and inform to pay the usage charges except GPRS charges. I have paid the remaining usage amount except GPRS. But now, they are asking me to pay GPRS and informing we will provide you waiver of Rs. 200. Kindly let me know what has to be done in this situation.