Vodafone India Complaints & Reviews

vodafone prepaid card — Deducting money without calling

I Dharmendra Shah is having Vadafone prepaid card, I found that without calling or sendind message even without useing the mobile amout is automatically deducting from my balance.I want to why they are deducting amount? Why I have to pay money which I am not useing ? please inform me whom I HAVE TO CONTACT.
Regards,

Dhamendra shah

hai,

only one request Plz Bring some good and usefull offers for college guys

sir, i am sending one of the following number [protected].sir i want the name and address of the owner of this number sir it is necessary please response me. thank you

vodafone prepaid card — Deduct Rs. 99/-

Dear Sir,

Please note that I am a Vodafone Prepaid Customer in Gujarat - Baroda - Prepaid Mobile no. : [protected], I have balance Rs. 6/- and my instrument is not multimedia, so, when I call then immediately message Rs. 93/- (-) balance shown, so please check out and satisfaction to me.
So, entry correction and credit to my account.

Hope for favourable reply.

Thanking you,
Paresh Pradhan.

Vodafone Prepaid — Money deducted without any service request

Few days ago I got my phone recharged with a top up amount of Rs. 200 and waited for my balance to increase, but it did not. On calling the customer care, I was told that there is a scheme for Rs.200 that I will be getting reduced called rate. There was no prior notification of the same and my Rs.200 got wasted for nothing more than few paise reduced call rate. Even the customer care executive put the call on hold when I asked him to take up the matter and revert my money/scheme. Then I followed the matter via customercare email address but in vain. Two days ago, I was on roaming and needed my phone badly. When I was about to make a call, it showed negative balance.On checking from cust care, I got to know that company has activated a scheme of voice chat on my mobile without any request from my end and has deducted all my balance.I told them to stop the scheme and revert, but they said had it been within 24hrs of the activation, money would have been reimbursed.I fail to understand why they activated the scheme when I did not request for it and also that there was not notification for its activation or anything if I do not want it.As a result of this, I not only suffered monetory loss but much more than that plus mental harassment by being a customer of Vodafone.

I had to make an unavoidable call while I was travelling and it costed me a lot more than just monetory loss, there happened to be a loss of image as I wanted to inform someone about my schedule and my office work also got hampered. I could not tell them the reason, and vodafone put me in a bad situation.

I want all my money to be reverted + compensation of loss of Image + Damage to my personal relationship + Mental Harassment.

i am fully agree, more or less time vodafone activated any service without any request and deduct charges and when we want to complaint it its customer care is not approachable when we got approached they are just saying sorry nothing else. it is the customer who has to suffer.

is there anyone listening to our complaints?? or are we hitting our head on the wall?

Vodafone — With any use deducted Rs 30

Dear Sir,

I have a mobile no.([protected]) with vodafone. on Sunday (24.01.2010) i recharged it with 30 rupees. from now i did not make a single call from this number and i also didn't subscribe for any value added service and any other services.

Now on Wednesday (27.01.2010) my balance -7 rupees. i called to costumer care for the same. their executive told me that you have subscribe a service but he is not willing to give any kind of detail for the same.

Now i feel harassed and vary disappointed because for the company attitude and policy

They are scammer and fraud.

Please do my favor for the same.

HI Nidhi,

This is something to bring your knowledge about the customer service provided by vodafone to the customer. It is something devastating and so stupid services that's been provided to the customer. What happen in the month of december I had a word with one of the customer care executive and that guy when I asked for the supervisor or manager he started abusing on the phone as the there was the service which is Missed call alerts that was activatedby error however, I received the confirmation from vodafone the service will be activated in5 hours however I called the vodafone to cancell the service and spoke to Shahnawaz in December and that guy started abusing I called again and Spoke to Team Leader Gaurav Roy and he assured me and asked to call back on 5 jan 2010 to get the money waved off but was not here was in abroad so couldnt contact ut the phone was left here in India. when I returned I had the conversation with vodafone couple of time but due to shortfall in time so could not get hold off any one. Today I spoke to Ankur he did the same without transferring the call to supervisior he again transferred the call to somewhere where i kept waiting there for haly n hour and also he said there is no one available on floor. I again called up and spoke to Bhim he transferred the call to supervisior Jagdeep Mahajan and got no resolution and he asked me to again write down to you. Its not about the money but also about the customer service that you guys are providing to the customer. Its frustrating and the person could not speak to the supervisior regarding the same. This is my last mail to Vodafone and still if I do not get proper responce I have to go to TRI servcies regarding the same. This is my fourth mail to Vidafone can anyone reply me on that please its really getting frustating for me to hanndel all this as my outgoing call have been barred but have made the payment from easy shop for the payment for Rupees 520/. The money was paid on Thursday but still have not received so could you please help me. The vodafone number do not provide the proper service. So could ypu please have a look at that and reply accordingly. This mail is also sent to vodafone but do not received any responce so have send you.


Thanks&Regards

Lalit Singh Kohli
Team Leader
Wlr3 Billing Team

Hcl Technologies Ltd
A 104 Sector 59
Noida 201 301 UP
Contact number [protected]

Vodafone — Rs 30 deducted 2 times..

Dear Sir,

I am Vodafone customer having mobile number [protected] today (6/03/2010) i slept around 15:00 and when i waked up i saw that i got SMS that i have subscribed for astronomy pak and my mobile balance was RS 30 Less.
Is this new way to cheat the customers?
and this is not the first time.. this is the second time happening to me.. last time it was around in feb...
on that when i call to customer care (111) they dont answer.. and say aapkey liye sabhi suvidaye band hai..
I want my money back total rs 60/-

Regards

Dear Sir/Madam,

I am using Vodaphone prepaid card in my mobile since two years.My telephone Number is [protected]
On 26th January I received a call at 5.00 AM in morning from unknown number but nobody spoke when I received call. After that to know who has called I called on that number and from receiving end some vulgar audio clip started getting played.After hearing this for some minutes and not understanding what to do I immediately disconnected phone and I found that Rs.30 has been deducted for call duration approximately 2-3 minutes and same happened on next day.I received call at 5:30 in morning from Tel. No. [protected] and I thought somebody is trying to playing mischief on phone.So I asked my husband to check and he also called up on that no. to find out who is harassing me, he also heard audio clip on phone and realized that some pornographic audio clip is being getting played.After call I found out that again Rs.30 was deducted whereas call duartion on both the times will be hardly 2-3 minutes.When my husband called and spoke to Vodafone representative he apologized and promised to pay back Rs.60 deducted withing 72 hours.But even after 4 days I didn't receive balance in my account I called Vodafone representative and also spoken to his senior Mr.Noor. They apologized for what has happened but refused to pay back amount as no service Don not disturb service is not activated on my mobile. I am unable to accept this reason and argued with him that in spite of no mistake from my side I have to feel embarrassed due to such dirty clips and my money is also deducted.You may find amount small but it is the wrong practice of company which is bothering me because if I don't take any action the same thing can happen in future and it also can happen with others.So I request you to kindly take appropriate action against Vodafone company for the trouble caused to us.


Thanking You,

Tejal Jay Shah

Vodafone — Fraud scheme

I have a life time prepaid connection with VODAPHONE which I have used for the last 2 years.I am aware that i need to recharge the phone for an amount of Rs200 once in 6 months. Now,I am told that I need to make phone calls from it or recharge it ONCE IN 15 DAYS ,to keep the phone active.This was never there before because I have been away for a long time & when I come back I can still use my phone.ASSUMING this is possible now,I think in future,they can put in any condition they feel like in the future.For example,they can say if the phone is not used every 1 hour the number can go dead. Thats really a very easy and clean way to cheat.

Vodafone — Call me for our schemes

Sir,

My mobile number is [protected] and I am using Vodafone service in my phone. i have already registered my mobile number on DND. But Vodafone daily called me for our services and plan that why i am disturbing with this call.
I request to you please you control this unexpected call on my Mobile.


Regards,

Gaurav Gupta
Mob - [protected]
City - Mohali

Vodafone — RE: mislead the customer

Hi attendee,

I had opted for Blackberry services and when I was supposed to go out of country, I called the customer care and was given a mis-leading information about the data usage which resulted in a huge bill amount.

I called the customer service again when I got back to India and they accepted their fault but do not want to do a refund.


I would appreciate if you could look into this and get me a resolution.


Kindest regards,
Ishdeep Singh
+[protected]

Vodafone — Misled By customer Care

Hi,

I called up Vodafone customer care this morning at 7:40 AM to get information regarding vodafone Mobile Connect. The person who attended me clearly mentioned me that neither there is any activation charges nor monthly rental for the activation. But when I send the message they deducted 199 rupees from my account as monthly rental. I was mislead by this customer care guy. Later when I called them they clearly refused this thing and when I asked for a call transfer to the supervisors I was always put on hold for few minutes and then disconnected. I tried talking to them many times but no response from there side. They also lodged a compliant, telling me that the senior person will contact me in 2 hrs, but till now I haven't received any call from them. The Compliant no is [protected]. So this clearly makes me in a situation to lodge a complain against them. Keeping due faith in the system I want your help in resolving this issue as soon as possible.
My name is Dinesh Kumar

and my no is [protected]

I HAVE DONE RECHARGE OF MY VODAFONE NO. FOR RS.147. THE COMPNAY'S HELP LINE NO.888 WS GIVING INFORMATION ABOUT THE PRODUCT THAT YOU CAN GET FULL BALANCE ON RECHARGE ON RS.147.WITH 7 DAYS VALIDITY.THIS BALANCE WILL BE CREDITED TO YOUR CORE 2 ACCOUNT.ON RECHARGE I HAVE COME TO KNOW THAT THIS IS A NEW FACILITY OF THE CO. MY POINT IS THAT CO.;S OFFER ON 888 IS NOT SPACIFYING THAT THIS IS NOT A CARRY OVER VALIDITY. NORAMALLY COMPANY IS GIVING BALANCE WITH ZERO DAYS VALIDITY. THIS MEANS IF ONE CAN NOT USE THE BALANCE, IT WILL STAY TILL THE VALIDITY OF THE CARD. THAT OFFER IS ALSO NOT SPECIFYING THAT IT IS NOT CARRY OVER VALIDITY. SO HOW CAN ONE COME TO KNOW THAT WHETHER RECHARGE OF RS. 147 IS WITH CARRY OVER VALIDITY OR NOT. I PRESUMED THAT IT IS A CARRY OVER VALIDITY

FURTHER COMPANY HAS NOT INFORMED ME ABOUT THE NEW FACILITY LIKE CORE 2 ACCOUNT. PREVIOUSLY,888 WAS THE NUMBER TO KNOW THE BEST OFFER FOR YOU ACCORDING TO YOUR USAGE. HOWEVER COMPANY HAS SUDDENLY CHANGED THEIR POLICY AND NOW I HAVE COME TO KNOW THAT THIS IS ONLY FOR CORE 2 ACCOUNT FACILITY ONLY. THIS CHANGE HAS ALSO NOT BEEN COMMUNICATED BY THE COMPANY TO ME. NOW FROM THE CUSTOMER CARE I HAVE COME TO KNOW THAT IF YOU WANT TO KNOW THE NORMAL OFFERS, YOU CAN KNOW THE SAME FROM THE NO. 1243.

MY POINT IS THAT CO. IS NOT COMMUNICATING TANY CHANGES TO ITS CUSTOMERS. AND THE OFFER ON 888 IS NOT SPECIFYNG THAT IT IS NOT AN OFFER WITH CARRY OVER VALIDITY. SO AS A LEHMEN I ASSUME THAT IT IS LIKE ALL OTHER FACILITIES OF THE CO.

Vodafone — Misleading

This is very bad things one by one you are refusing the terms told by VODAFONE and THEIR rep to me. I am listing the following what VODAFONE and THEIR rep committed to me while giving sim card and filling up forms

1. Activation Charges will be waved off
2. Deposite Charges will be waved off
3. Credit limit will be as you desire on each number

Your refusal is about 66% after singing all the documents which is not acceptable to me. Please make sure that this type of activity by the company stop and consumer should have fair deal

my number is [protected]

Vodafone Postpaid — worst networking

I have vodafone postpaid connection. last two week networking highly worst it automatically cut the connection when speaking and some other connection intraction when speaking. kindly pl rectifiy the problem.

Vodafone — WORST SERVICE WITH ARROGANT CUSTOMER CARE

VODAFONE POSTPAID WORST NETWORK !!! NEVER GO FOR IT
Hi,

My name is Rajpal Fogawat. I am using Vodafone postpaid connection from last 1.5 years (NOW A DAYS NETWORK VANISHES EVERY 15 minutes .
I applied for a new Postpaid connection before 2 weeks .After verifying they provided me number [protected] SIM got activated ,but after Vodafone
barred calls stating that Verification turned out to be negative (NOBODY Visited my office OR Home) for verification .

Last week I asked VODAFONE to re-verify the address (They put me on hold for 40 minutes) and then ,they told it will happen and your number will be activated within 3 days.Some Vodafone guy
visited my house for verification this saturday(15th Feb) and it went well .Just now called vodafone and was just SHOCKED to hear the arrogant
behaviour of the tele-caller who informed that again verification went negative and ASKING me to visit VODAFONE STORE .

WORST SERVICE PRODER- VODAFONE CHEAT PEOPLE IN NAME OF NETWORK ...NEVER GO FOR VODAFONE
I am going to cancel the connection request and PORT my existing VODAONE postpaid to some other better network .

Name- Rajpal
Old Vodafone No-[protected]
New connection applied - [protected]

Vodafone POSTPAID Bangalore — WORST POSTPAID SERVICES

Hi,

My name is Rajpal Fogawat. I am using Vodafone postpaid connection from last 1.5 years .
I applied for a new Postpaid connection before 2 weeks .After verifying they provided me number [protected] SIM got activated ,but after Vodafone
barred calls stating that Verification turned out to be negative (NOBODY Visited my office OR Home) for verification .

WORST SERVICE PRODER- VODAFONE CHEAT PEOPLE IN NAME OF NETWORK ...NEVER GO FOR VODAFONE
I am going to cancel the connection request and PORT my existing VODAONE postpaid to some other better network .

Last week I asked VODAFONE to re-verify the address,they told it will happen and your number will be activated within 3 days.Some Vodafone guy
visited my house for verification this saturday(15th Feb) and it went well .Just now called vodafone and was just SHOCKED to hear the arrogant
behaviour of the tele-caller who informed that again verification went negative and ASKING me to visit VODAFONE STORE .

I am going to cancel the connection request and PORT my existing VODAONE postpaid to some other better network .

Name- Rajpal
Old Vodafone No-[protected]
New connection applied - [protected]

vodafone care — harasment for plan change and not restaring the mobile number

My ph.no. is [protected].I had earlier decided to disconnect my connection as it seemed costly to me, then the sales representative committed to me if my usage increased to 1200 to 1400 or rs.700 for continuous 3 months they will reduce my rent to rs. 50 per month.When i went to the store they told they cant fullfill the commitment made earlier.I had been there 4 to 5 times but then they didn't listen to me.Then i told them to disconnect my 2 vodafone numbers 1st [protected] 2nd [protected].They disagreed to disconnect my connection.then they finnaly agreed to the commitment of monthly rent of rs.50 per month.But now they have disconnected my number [protected] now i want my number [protected] to be re-activated as this seems suitable for me now.Now i want to use this number and now they are not re-activating the number.I am just fed up of this vodafone company.they seem to have the worst service.i want to restart my number and take strict action against all this harasment.They have wasted lot of my time and harased me alot.

Sir,
Found your service is very expensive, however I want to discontinue this service with effect from 8th March 2009, Please send your uptodate outstanding bill and close my account adjusting security deposite please. Mobile no.[protected].

RAM GHOSH, Bhiwadi.

vodafone care — metal harassment

i wanna change my number [protected] from postpid to prepaid, for this i went to vodafone store ( Sec -18, noida (uttar pradesh)) on 18th nov'09 with the token number 145. after the waiting of 2 hrs i got my turn, i met SANGEETA (vodafone care executive) there. i showed her my passport, hdfc bank checkbook with address(which is my present billing address), 1 photo and soft copy of my past bills. she said that she cant change from postpaid to prepaid as my nxt bill has not been generated till yet BUT she said come after generation of nxt bill with THESE DOCUMENTS which i bring with me, she will change that time.
now on 22nd nov'09 i went again to same vodafone store with the same problem as now my bill has been generated. on this day my token number was 90. i waited again for an hr or more then i met KHOOSBO ( Vodafone care executive) there. i showed again all those documents to her, but in this turn she said that hdfc bank checkbook is not valid now. she said come again with new token number n after waiting ur turn we will solve ur problem.
i am really now frustrated with both the vodafone care executives as they both are not cleared about documents. i have wasted much time for it and traveled a lot. now i dont wana go again to vodafone care and dont want to waste my time in these type of craps...... please do something with these vodafone care executives those are just suffering the customers.
thanks.

hi i m avijeet kumar using ur service from one nd half year...ph no [protected] delhi. india...pls contact ur customer care nd see my prob...it related to refund o my rs 299 which i pay more tn wat i requires wen i was using postpaid service ...its more tn 6month nd still i dont get my money back...

i want to change my number [protected] from postpid to prepaid, for this i went to Vodafone Store, Inderapuram on (Uttar Pradesh)) on 8th Nov'09, 07:10 PM with the token number 133. As i got my turn, i met Vodafone care executive there, i told him that i am going to shift to Lucknow so i dont need this no. as a postpaid but have to retain this no. as a prepaid connection. So he took my driving licence copy, one photo & a postpaid SIM & told me to complete whole payment of connection till date which i submitted at a time (Transaction id: HSIP-1-[protected]). He provided me a new SIM (sim no.- [protected]H3) & told me to wait 48 hrs. & yours service being activated as a prepaid. Yet i m not getting any service from vodafone till date. And there customere care executives (Sarman Khan & Brijesh From Okhla Branch) talked like an person & in ill mannered way & suggested me whenever u will come to delhi, then your service being activataed & so i m going to plan to consumer court regarding such type of harassment Because they suggested me to go consumer court & can do complaints against them. I totally frustated from this service & think never used vodafone service in future. Regarding this matter Vodafone complaint officer can call me on 0-[protected]

vodafone care — wrong plan given and cheated

hi,
i want 2 register a complaint that a girl came 2 me from vodafone n offfered me a plan which stated tat i won't get bill more than Rs234 n my outgoing calls wil stopped after i reach the amount of Rs234. n wil have 500msg per month free but i got the bill of Rs.1152 and had no sms free n this bill was of the call and msg i never did. infact after the date of 9 june my call n msg i.e outgoing as well as incoming were stoppped then how come the bill of those dates came. when the people from vodafone called we told them this but yet nthng done plus we came to noe that while changing the number from prepaid to postpaid the charge i.eRs.700 has also been not deposited in your office .
i kindly request you to locate this girl who has done this stuff i wil pay the amount Rs500 as per the stuff but find the girl whose name is narmada.
i kindly request you
thank you
regards,
kumud gawde,
borivali

Just make an MNP.

Vodafone — GPRS connection

I enrolled a monthly rental from VODAFONE that never worked. I was charged a monthly rental although service was not provided. I could not call the helpdesk as the options did not let me talk to a CC REP as 9 options pushes me back to the previous menu and not allow me to speak.
I went to the store and emailed and they had registered a request but they close the ticket after a couple of days without doing anything to resolve the problem and send me an sms that the problem has been resolved. Vodafone cheats people!

Vodafone — Phone no

Hi!

Please get me informed about the phone no [protected]. it is a vodaphone no and from delhi. Please inform me at the earliest.

Thanks & Regards
Sharmila Sen

Vodafone — Unknown no

hi can u help me locate this number getting bad calls and not revealing identity [protected].

My no. is [protected]. Plz help me which person use this number.

Hello
My Vodafone no. is [protected],i have submitted my bill but it is not updated than i called to customer care 5-7 time and i am vary shocked when customer care exe. told me that do not submit bill to collection exe.can you confirm me that this is the only solution.
and today is 10th day of payment submission but yet not updated.
please help

Hello
I have submitted my Vodafone bill to collection executive,but after 10 days my payment not updated after that i called to customer care and ask about this that why my payment is not updated than they suggest me to not submit bill to collection executive,so can you confirm me this is the suggestion which we expect.

my no is [protected],I had changed from post paid to prepaid (thanks to your service) and you had sent me a cheque of 2841.52 but you had wrongly deducted amount of 158 which i had paid on[protected] as per your last bill.So when are you going to refund the amount ???
vkb

i have recd a cheque of 5 paisa dt[protected], please check once again and return my amount due of 158 rs with interest, regards vkb advice change your accountant

Hi

I am Manpreet Singh Mobile no.[protected] & [protected] using by me and my family. I have done the payment of Rs 125/- & 109/- respectevly on 30/08/2011 by credit card (Online). And as per citi bank confirmation payment claimed by vodafone on 31/08/2011. Burt they are not concider the payment in my accounts.

Due to call baring i have repayment for both mobile no.

I regularly followup with vodafone from 22.09.2011 by mail and i have put 10 reminder till date but no respond coming.

Transction Ref. no. Mobile No.
[protected] 12198 [protected]
[protected] 10259 [protected]

so i am requesting you please help for the above there is no question for amount there is question for service.

Attached Credit card Stetment.

Hi

I have louged the complaint on 03/11/2011 for regarding Payment updation which i have paid on 30/08/2011 and i have recieved the call from vodafone on 04/11/2011. as per comfirmation of customer care executive (call received from [protected] dt- 04/11/2011) the issue is resolve and payment is updated in your account(vodafone). But now i have received the bills there is no deduction.


So i am requsting you please help for this.


Manpreet Singh
[protected]

Issue is still pending.

HI

Issue is still pending.


Regards
Manpreet Singh
[protected]


Vodafone Complaints & Reviews - payment
View all Vodafone complaints
Vodafone, West Delhi, Delhi

Location: West Delhi, Delhi, India


msreikhi on Nov 22, 2011


payment
Hi

I have louged the complaint on 03/11/2011 for regarding Payment updation which i have paid on 30/08/2011 and i have recieved the call from vodafone on 04/11/2011. as per comfirmation of customer care executive (call received from [protected] dt- 04/11/2011) the issue is resolve and payment is updated in your account(vodafone). But now i have received the bills there is no deduction.


So i am requsting you please help for this.


Manpreet Singh
[protected]

I have two postpaid connections of vodafone bearing the numbers [protected] and [protected].which I got on the 2nd of January this year.I didnot receive any bill that month.So I went to the vodafone office in TTK rd.(I reside in TTK rd Alwarpet)in Feb and told about the internet access problem I had ,waited in the Queue and got it rectified,I also asked for my bill which they said was 1220 for both connections together. But they refused to collect the cheque and asked me to drop in the drop box.I did as asked .But soon I started getting a lot of calls asking me about details of payment and I gave details of my cheque no.It was a syndicate bank cheque, No[protected] which got debited to my account on the15 th of Feb 2012.But I had a collection agent come home on 24th of Feb who would not go without taking a cheque. This time I gave him a cheque of Andhra bank bearing no 388893.Can such incidents be avoided in future mainly disturbing phone calls at all times of the day , so that customers can go about their jobs peacefully.

Dear Sir/Madam,

My vodafone Number was [protected] for which i have paid the bill amount 3800/- towards cash on November 28th through the executive Mr.Senthil but he didn't update the payment details in their system. Now i receiving many calls from them for the payment again & giving me mental pressure during my working hours & all. Kindly do the needful

Regards

Bobby.P

Dear Sir/Madam,

My vodafone Number was [protected] for which i have paid the bill amount 3800/- towards cash on November 28th through the executive Mr.Senthil but he didn't update the payment details in their system. Now i receiving many calls from them for the payment again & giving me mental pressure during my working hours & all. Kindly do the needful. My number is [protected]

Regards

Bobby.P

From last 5 years, I a Vodafone customer and last three month before had opt postpaid connection and this month on 22nd July i make a payment of my bill in Vodafone stone through their ATM during that i pay Rs1000 but the receipt I received of Rs 500 i made a complaint in Vodafone store also but from last three they are only replying we are working on it even customer care is not make aware what is the actual situation when case going to resolve and even according to their confirmation the case has to be resolve by 24th july 2013 but still no revert.

If possible please help me, what can i do.

Tushar kapoor
Mumbai
contact no. [protected]

I had also made a complaint in Vodafone and my complaint # is [protected]

Vodafone — Sir actually i want my call SUMMARY OF MY CONNECTION:

please i want detail of my number online

pls send details my mail id

dear
sir
pleace close my sim card
mobile no. [protected]

This is regarding the concern of my Vodafone prepaid no., +91-[protected] in the name of Naveen Bansal. I had a balance of Rs.147 at morning (14th Feb., 2013).Later, at 1:00 PM I did a data pack recharge of Rs.198 unlimited 2G internet on my no. I started using the Internet and at 1:14 PM, it showed that my data pack got activated. I accessed internet freely making sure that my data pack is active. But in evening I came to know that my main A/C balance was just left with Rs.0.03 and I was shocked to know this. I tried contacting their customer representative and Mr. Krishna guided me that it was due to my usage before data pack got activated from their end. I understand their policy. But I am unable to know that then why did they charge me @ 10p/10kb till 1:45 PM when my data pack got activated by the company at 1:14PM. He had no answer to this questioned asked. He started manipulating me on this by saying that it is their company’s policy and he is helpless. He tried his level best to satisfy me on the same and misguided me by saying that it could be due to technical issue by which overcharging was done.
I fail to understand that how they can legally charge me for 45 minutes consumption when my pack got activated at 1:14 PM and recharge was done at 1:00 PM. They can charge me only for 14 minutes consumption rather than 45 minutes. Also, a balance of approx. Rs.147 has been deducted from my main balance without prior notice. I cannot bear their unrecognized charges and by their negligence I don’t want to suffer as the customer. I want that my company shall refund my balance for 31 min (1:14 PM-1:45 PM) as my data pack was activated during that period and only genuine charges of 10p/10kb for 14 minutes (1:00 PM-1:13 PM) should be deductible accordingly instead of whole balance deducted from my main balance A/C. Also, I have a message received at 1:14 PM from their end (Vodafone) regarding data pack services been activated for clarification.
I hope you look into this matter seriously as their poor and unsatisfactory customer response has resulted to bring this issue under your guidance for early response. An early action would be highly appreciated.
Alternatively, you can contact me on the same no., i.e., [protected] for any further reference to this subject.
Thanking You,
Yours Truly
Naveen Bansal
(A Vodafone Pre-paid Customer)