Cheated by giving false information.
sir,
I m loyal customer of vodafone ([protected]) from the past 3 years.
sir recently my call rates have been increased to 0.50(v-v) and 0.60(v-o). when i called customer care on 14 th feb 2013, i was told that my call rates can not be reduced by any other means. and then they forced me to switch to post paid by offering two plans 199 and 225 plan.
The customer care person with whom i spoke to on 14th feb at 06:04 pm gave wrong information about my own number and again forced me to go for postpaid.
Thee customer care executive with whom i spoke at the above mentioned date and time told-
1. My call rates can never be reduced, as government ordered them not to reduce call rates.(false).
2. My messages have and daily rental of 1.50 rs(flase, i enjoy 100 messages without any rental.)
3. My messages cannot be made free according to govt regulations(false, govt have regulated messages to a limit of 100, thats it)
4. I can compare any other network for call rate and message pack, and vodafone is liable and cheap.(false, all other network are giving call rates at a cheaper price and messages without rental, docomo,idea and airtel).
on the same day a person from vodafone bijapur came to my place and collected my documents, 500 deposit and gave a blank sim card. and told me to wait for 24 hrs to get converted to postpaid.
now its been 3 days and i am still waiting for their response.
now i am feeling cheated by vodafone, as they have given me false information about my own number which is against vodafone’s ethics and also which is illegal, and mislead me to opt for post paid.
I request you to kindly look into this matter.
Aug 13, 2020
Complaint marked as Resolved 
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