Vodafone India Complaints & Reviews

I am so annoyed with the kind of customer service Vodafone provides. I called them many a times to get my number [protected] disconnected but they are so scripted (people at customer service), that they keep on reading their script and waster ur time ignoring the fact you have called in for.

Biling cycle was suppose to start from 24 Feb, I called before that to get my number doisconnected and after all the struggle on the call I was given the assurance that the number will be disconnectd. 4 days later I received a call saying that full and final payment of 756 is to be paid. I made myself very clear that this is the final amount and so paid it yesterday as per the due date. Now when I called in yesterday to confirm about disconnection of serviceas they said the number was suspended on 8th Mar and from 24th Feb to 8th Mar rental amount if to paid which is the final amount. Now this is really annoying and I refuse to pay even a sigle penny more for this number- [protected].

I have already paid the charges which were not genuine just to get rid of their services and the bill amt 756 included the charges which were not suppose to be levied. Now again I am not going to be the victim of any further illegal charges. As and when asked to disconnect the service, if service not being disconnected then that's not the customets problem and customer wont bear the consequences.

Hopeless people at customer service and pathetic service.

Now the bill amount is 205, which I refuse to pay not even a single penny will be paid to them from my end.

Dear Sir,

From 5TH of March I am trying to coordinate with you but you people didn’t want to listen me.

This is final reminder and request kindly look into the matter and do the needful.

Regards,
Vineet


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Thursday, March 07, 2013 5:32 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]]
Importance: High

Dear Sir,

I didn’t get any call from this number. I got the call from all number but didn’t receive any call from your side. I am using Vodafone services; you have to recheck how the same can be done.

And also astonished I got such vague mails from Nodal Center of Vodafone.

My email ids are – [protected]@yahoo.co.in (Personal)
[protected]@shivalikprints.com (Official)

Anything else you want to know from my side.


Regards,
Vineet


From: NodalDEL [mailto:nodal.[protected]@vodafone.com]
Sent: Thursday, March 07, 2013 5:17 PM
To: [protected]@shivalikprints.com
Subject: Re: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]]

Dear Mr. Goel,

Thank you for your email dated 05/03/13 regarding the balance deduction on your mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that we tried contacting you on numbers [protected] & [protected] on 07/03/13 at 05:18 pm by number[protected] however were unable to contact you we would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS EMAIL<space>email Id to 111. Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can we can address your query.

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,

Kunal Saxena

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91- [protected]
Nodal Officer : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]/[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@shivalikprints.com
Sent: 05-Mar-2013 14:24:42
To: Gunjan.[protected]@vodafone.com
Cc: [protected]@shivalikprints.com; Corporatecare.[protected]@vodafone.com; Nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

You people donbo port my number with subscriber who is genuine and listen to customer.

I will help myself to return my hard earned money.
Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 2:10 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

The plan details are mentioned in my mail below




Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 02:03 PM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Let me know my current plan

Calling bg.

Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 1:56 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

Pls speak to manoj on plan offerings



Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 01:54 PM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Adding Vodafone Corporate Care/Nodal Officer/Appellate Authority for an early action on my grievances.

Every time we are giving fake commitments and we have to chase up with Vodafone team either to correct services or to correct bills. This is routine practice.


Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 1:46 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

Manoj

Pls share the details with your user for biz plan



Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 01:44 PM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

No.

Check local 1000 min inclusive of CUG calling.

CUG is free and after that I can avail 1000btion.

I am confused for my current plans; kindly confirm my latest plan details (calling + black berry). IF possible make it in an excel format.

Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Tuesday, March 05, 2013 1:39 PM
To: '[protected]@shivalikprints.com'
Cc: '[protected]@shivalikprints.com'
Subject: Re: WRONG BILLING - SECOND TIME ON[protected]

Its mentioned that as per the plan activated on your no, correct calculation is done




Regards
Gunjan Juneja


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Tuesday, March 05, 2013 11:32 AM India Standard Time
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Hi Gunjan,

I am not clear on the below technical language of Vodafone and moreover as per provided details the billing are still wrong.

Kindly provide me simple excel format.

Regards,
Vineet


From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com]
Sent: Monday, March 04, 2013 10:09 AM
To: Vineet Goyal
Cc: [protected]@shivalikprints.com
Subject: RE: WRONG BILLING - SECOND TIME ON[protected]

Hi,

[protected] :- Vodafone Biz Plan is running and below mentioned benefits is available in current plan as per deal.

Customer is getting the discount in bill for the same.


cid:image001.[protected]@01CE1731.BA83F6D0


cid:image002.[protected]@01CE1731.BA83F6D0



Regards
Gunjan Juneja

From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: 28 February 2013 17:31
To: Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com
Subject: WRONG BILLING - SECOND TIME ON[protected]
Importance: High

Hi Gunjan,

Kindly find the attached pdf of my current bill which is generated wrongly IInd time. The bill is not in accordance with the plan which you was planned and suggested for Shivalik Group.
Every time why you was giving wrong commitments and influence us; the same cannot be repeated in future again. This time I need compensation for wrong billing why we have to check
Bills again n again and write to you to rectify the same.

The same was also happened on 26/11/2012 which was rectified later.

Kindly look in the matter personally and do the needful.

An urgent reply would be highly appreciated.
Regards,
Vineet


From: Vineet Goyal [mailto:[protected]@shivalikprints.com]
Sent: Wednesday, February 27, 2013 3:28 PM
To: 'Manoj'
Subject: RE: confirmation of roaming charge
Importance: High

Thnx Singla jee.

Regards,
Vineet


From: Manoj [mailto:[protected]@shivalikprints.com]
Sent: Wednesday, February 27, 2013 3:02 PM
To: 'Vineet Goyal'
Subject: FW: confirmation of roaming charge



From: Shruti Dua (DEL) [mailto:Shruti.[protected]@vodafone.com]
Sent: Tuesday, September 18, 2012 10:49 AM
To: Manoj; Gunjan Juneja (DEL)
Cc: [protected]@shivalikprints.com; Karan Rawat (DEL); Amit Rana (DEL)
Subject: RE: confirmation of roaming charge


Roaming

Incoming
1

Outgoing
1

STD
1



From: Manoj [mailto:[protected]@shivalikprints.com]
Sent: Saturday, September 15, 2012 3:41 PM
To: 'shruti.[protected]@vodafone.com'; 'harman.[protected]@vodafone.com'
Cc: '[protected]@shivalikprints.com'; 'KARAN RAWAT'; 'Amit.[protected]@vodafone.com'; 'gunjan.[protected]@vodafone.com'
Subject: confirmation of roaming charge

Dear Shruti,

We want confirm to you that what is the charge of roaming incoming & outgoing on this plan.

Plan name is 335 Bliz Plan.




Rental
335

Local Call rates


Local CUG


Local V2V
0.30

Local To Other Mobiles
0.30

Local To Landlines
0.50

STD


Std V2V
0.50

Std To Other Mobiles
0.50

Std To Landlines
0.50

SMS


Local
0.50

National
0.50

International
5.00

National


International
0.60


0.80

Freebies in the plan
300 Local +National SMS Free

Free Minutes Local + Std-Set 1
1000 min Local +1000 min STD calls


Regards
Manoj
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My name is vinay and have been using vodafone services for more than 2 years now.


I am really not sure for some reason my basic blackberry services got deactivated from my number on friday march 8th and i am really finding it very difficult to manage my corporate mails without these services being active.

I have contacted customer care several times for this issue from past 5 days now and despite of several follow-ups and conversations with executives and supervisors i still face the same the problem, and issue not getting resolved from their end and instead they say that the backend team is working on this issue and will be resolved by end of the day, i am not sure when will that end of the day will come and when will i check my corporate mails.


I am totally upset here as to not sure why it is taking so long to just activate my basic bb service. I already have confirmation that currently iam in 899 bes plan but as per customer care executives and supervisors heard that there was some blunder made by their technical team due to which my basic blackberry services got deactivated. I have lot of corporate emails which have to be addressed on priority basis and iam totally tied up here as iam travelling to other city and have no access to emails from past 5 days now.

Here is the reference number : [protected] and [protected] refer to this and you will come to know the history calls and the way iam struggling here communicating to all of the executives for help in getting the bes services activated. The only answer i get every time "it is in process sir, our backend team is working on this issue" and they are maintaining the same from past 5 days now.

They say the slogan "happy to help" and see this is the way they treat their valued customers.

Please take appropriate action on vodafone services

I am a regular user of Vodafone Live (Rs. 99/- package). However over the past few months I have stopped receiving messages on expiry of the valid period. Despite regular complaints nothing has been done. The very next day of the validity getting over, a lot of my balance is deducted and the notification of balance deduction comes late in the evening by which time I have already lost a lot of money.

The customer care people only know how to lie and harass. Half the time they refuse to take complaints and the balance time they give some omplaint number which is not a complaint number at all. Seems like Vodafone is on the verge of bankruptcy as it has decided to steal money from its customers from such means. Absolutely pathetic service and absolutely pathetic customer care.

This is regarding the excess phone bills for mobile number [protected], I have been constantly receiving since the past few months.
My name :- Manju Khatri
Mobile Number :- [protected], [protected]

In this particular instance, a bill of around Rs.8745 was generated for my number for the month of January 2013.
On asking for the details for this bill, I have been constantly told that the bill is due to data usage on my number.

Firstly, I Would like to clearly delineate the fact that I had mentioned in very specific terms to the customer care to cut off any sort of data connection that is being used by my number, multiple times.
This request had been made since November. The records can be checked for this matter. Never have I requested to activate the data services since then.

Secondly, I would like to add the fact that I have not used any data service from my end. And I have been receiving a standard answer that my data usage is present in the records, could you also check how this data was used(I never used it).Again, please check this in the records and audio conversations. I have faced completely similar problems in the past too.

.And I would like to clearly mention the fact that, irrespective of any data usage records that might be present, I will refrain from any sort of payment for data usage as I have clearly mentioned to cut all sort of data usage from my number.
Additionally, I did not use any data service on my end, due to the fear of such hefty bills.Since the past two months I was getting normal bills and out of nowhere, my data connection was activated again without my consent and this bill was produced.

It has become drudgery for me since the past few months, explaining the same thing again and again. All I am getting are repetitive answers.
I also went to your center many times and none of your executives were able to solve the problem.

Furthermore, I had chosen automatic bill payment earlier to deduct my bills automatically. When I went to the customer care center to get it disconnected, I was very shrewdly cheated by one of the executive as he instructed me to just make a cash payment for this.
Only later did I came to know that I was cheated. I went to the center again, to get this service deactivated and had to freeze my bank account till then.
However, Only when it was confirmed that my automatic bill payment service had been disconnected I made my account active again, only to see that even after the deactivation the transaction took place.

I had received a message two days back that my bill had been settled and confirmed by asking. It is a puzzle as to how I got this message in the first place?

It has become drudgery for me since the past few months, explaining my case, wasting my time and effort on a service that was supposed to make my life easier.

It is a clear case of fraud and cheating that I have faced since the past few months.

As proof, I would like to share all my previous requests since October 2012 and the audio recordings, which clearly specifies how clearly I have asked Vodafone to cut any sort of data connections. I have constantly repeated the same thing since months and no solution has been provided. I have also been to various Vodafone centers repeatedly and yet received no solution. It is the integrity of the company that I want to put at stake here and also would like them settle my amount as soon as possible.

Hello Sir/Mam,

I am vinod kumar from Bangalore.Here i am phasing problem since from 12

December 2012 with Vodafone Post paid Internet connection,with two Plan

MBB_CAP_750_30d_R_PROMO_3G and MBB_CAP_250_30d_R_PROMO_3G.

When i connected to Vodafone through one outside dealer,that time by

mistake in place of MBB_CAP_250_30d_R_PROMO_3G Plan Dealer made it

MBB_CAP_750_30d_R_PROMO_3G. After,I got this problem and complaint to

that dealer who gave Vodafone post paid Sim.Than he gave me suggestion

for go to Vodafone care office or mail to Corprelations.[protected]@vodafone.com

this id.

I mailed to Vodafone this problem that i do not want 750 3G plan,Instead

of this i want 250 3G plan.They replied after 13 days an activated my

250 3G plan from 25 Dec 2012.But the problem started from here what they

did they add both plan in parallel for me.That mean bill value should be

( 750 + 250 plan cost + Tax for both plan) = 1151 Rs for first month.

For this problem i raised request to Vodafone care after that they

solved this issue by generating waver of 842 Rs for me.But again in next

month what they did they add 750 3G plan with 250 3G plan in a different

manner (they added this plan after get finish 250 3G DATA Plan) without

informing me.That mean after 250 3G plan,750 3G plan added automatically

for extend my 3G Data without inform me.So second month bill was 1123

Rs.

Previously they said me that if your data package get over your access

will be stop until the bill payment.But instead of closing my

MBB_CAP_750_30d_R_PROMO_3G plan they added this plan after get finish 1

GB DATA of 250 Plan.

So finally i paid 842Rs. extra to Vodafone for stopping irritation which

i got from them ,I send 9-10 mails to them for this issue,4-5 visit with

Vodafone office for this single problem.Still i did not get any solution

from them instead of solution they gave -842Rs gift to me.

Now i am asking from Vodafone for closing my account they are saying

that yes your account will be closed soon but still not yet closed ,not

yet any acknowledgement came from them form my account closure.



Now i want to ask from vodafone who said them to activate 750 3G plan

after 250 3G plan.

And after this issue why they did not take action for this issue.

Why they gave asked 842 Rs amount from me.

Why they did not gave any acknowledgement of my account closure.I think they want more money from my pocket by generating bill for next month which i am not using since from the 23 Feb 2013.

Really They are worst like any thing form me since from the 12 Dec 2012.

Please do something for me i am a common man so that they are not listening my problem.

Thanks and regards
vinod kumar

Sir/ Madam,
Few months back I converted my number from prepaid to postpaid as i got an offer from Vodafone.
They anonymously activated Blackberrt 399 plan on my number though I was using an Iphone. Now the point is to use a blackberry plan u must be having a blackberry mobile phone which is pretty obvious, as i am using an Iphone right now then how i was charged with Rs. 399/- on my number for activation of blackberry plan?
After i called 198 customer care they asked me to pay my due amount and you will get the reversal in the next bill, but i was shocked to see that there was no reversal made by the Vodafone.
I require immediate action against Vodafone Company..
Thanks,
Regards,
Arjun Jaidka
[protected] / [protected]

Respected Sir/Madam,

This is Sudeep Prakash Mali,notify you that I have been warned for disconnection of my current mobile connection of [protected] for not paying the pending bills of another mobile connection [protected] without giving any itemised bill details.

Being a customer this is right to know the bill details so that I can make the payment with the satisfaction.Without providing the itemised bill details,Company is expecting me to pay the entire bill amount which has been stated to me verbally which is about 923Rs.

After twice of conversation also,Company had not send me the itemised bill details through e-mail on my registered email id of sudeep.[protected]@gmail.com.

Kindly look into the matter as early as possible since I have been suffering through it very badly.

Regards,
Sudeep Mali.

I’ve been on a hold for 46 min with out any help for my mom's bill today, which is a new connection , Imagine me facing crap with the very first bill I wonder how will this carry on and when I called back I was informed that they cannot transfer the line to the billing ..Wow! either of the ex's are liars In fact Id say Vodafone itself is a big time Liar, coz when we have to get a new connection there are hundreds of things promises but once the connection is taken they care a for what happens with the customers account..

Plus the WORST WORST WORST customer service ever! Their executives are useless and I feel the most dumdums on this Earth who can hardly understand simple English and it seems they themselves are not aware of the system and rules. Aw crap Vodafone.. I wonder if I would get help for the bill as they have overcharged which is one more common SKILL of Vodafone to CHEAT their customers.

Ultimately after getting through with one they told me that I’ve to pay for the data usage coz they updated the information late on my moms account..

From the very beginning I was having troubles with this new connection they barred my mom's number with out information and keeping a tab of Rs 500 as credit limit, now what crap is this why would someone have a post paid number if you want to have a tab of Rs 500 rather take a pre paid and use it accordingly.. Where the hell are your brains?

After many 100 of calls I could resolve that issue for 5 days the number was barred.

Secondly, the plan given was 399 per month with 100 discount and data free for 3 months with 1GB free.

Now isn’t this your work to update the account as soon as you start with the new connection, or is this the way you can cheat your customers with extra money.

Today when I check the bill, Im charged extra rental plus extra for data usage even when my mom’s data usage is less then 1Gb.

Now who’s fault it is if you don update the data information at the right time why do I pay for those extra days. Plus in those extra days my moms number was barred for 5 days. So out of 14 days 5 days she could not even use the service she is been charged for.

What kind of service are you providing, on top of it your slogan is Happy to Help you! utter crap service and cheat service provider, Im now even tired of writing mails to you rather the only thing Ill do now is not pay u a single penny and pick a new service provider if you DO NOT RESOLVE my issue soon. Plus Im also writing this mail to consumer court while I mail u this email

Hell with Vodafone

If you wish to resolve my number is- +91-[protected]
Sheetal Chauhan

vodafone has put the Flash message services in my numbers by default without intimation to me. these messages are not for free of cost. customer will be charged with 3 Rs if clicks OK. These messages are very much disturbing. and to deactivate this service, the customers are being charged 3Rs unnecessarily. This kind of services should be stopped. Every company should respect the interest of the customers before burdening them with unnecessary default services. Please take necessary action against such service providers and save the customers. my number is [protected] plz stop all service message in this number……the number is 57886

Took two weeks for prepaid card activation and even now my outgoing is still not working even though I had taken a recharge of Rs 250 at the time of taking the SIM card. I have made so many calls and emails and complaints. No proper response and massive delays. I’m totally fed up!

i am Anil vara. i have VODAFONE postpaid CUG card which is given by company.
i have been activated 1 GB GPRS internet plan on my mobile no. [protected]

in that january month bill come 11270 Rs.
i have been ask for detail bill in that its shows i had used 2 GB internet.

same problem remain for first week in february.

i have cheked the internet usage in my phone its found usage only 10 percent of that.
same complain made in vodafone. they told we will check and inform u.
after that problem get solve but the bill come for january they tell no problem found from vodafone side.

difinately vodafone having technical error in wrong data counting, after my complain thet stabilised the system and lying that no problem found from their side.

now the vodafone is right tahn they have to give the answer of my question.

1. If there is no problem in data counting then why system automatically stabilised after my omplain.
2. If there is no problen in data counting then why it is not ginving the massage of every 200MB usage.
which normaly gives in stabilised system.
3. my credit limit was 9000 Rs. but the bill of january month is 1127 Rs.

i have been ask above question to vodafone customer care they were unable to answer,

regards

anil vara
[protected]
anil.[protected]@essar.com

i got my bbm 129 pack activated on 21 feburary 2013 and by thursday dated 28 feburary 2013 it stopped working.From then i have called the customer care for atleast 10 time (once every day) and i visited the vodafone store and they told me to change the sim which costed rs 25 and still i cant use my bbm.please help me!

Hi,

I had been using this telecom service (cell #[protected]) since 2006 and had never defaulted any payment, the reason for which my credit limit was increased to Rs 9000/-

However a couple of months back when I started the Blackberry service (399 Unlimited plan) I had enquired the complete usage details with Vodafone customer support and was informed that the downloads were to be totally free, except for live streaming through Vodafone Live which would carry a certain charge.

Since then I started using the service for browsing the internet and for downloading songs through BB browser. But to my surprise when I checked my bill status in mid November, the unbilled amount (without discounts) was to approx Rs 1800/-. I once again the customer care, and was assured that this amount would get deducted once the final bill is generated and the payable amount would be only for the Blackberry plan plus the rental and other call charges.

Finally when I received the bill for the month of Dec 2012 on 28th Dec 2012, I was totally shocked to see the payable amount of Rs 6081.82/-. Again to my surprise, this time the customer care informed me that I had used Vodafone Live to surf the net on my handheld. It is hard to believe, how can I be charged for Vodafone Live when I have been using the Blackberry unlimited plan with the Blackberry browser. Further I was told to write a mail to corporate.[protected]@vodafone.com which I did.

I thought my query was answered as I had completely explained him that I was downloading the data from my Blackberry browser from normal websites and also I was not using any pay sites. Further, the back office team called me after listening to the call recording, and told that there was some confusion during the call and that the plan explained by the customer care was correct and hence the charges levied were also accurate. But I still fail to understand that when you admit that there was a confusion during the call, then how can you say the information given was correct? It seems like you are contradicting your own statement.

Secondly I was also informed that the settings on my phone were altered by me to Vodafone Live and not to Blackberry browser. But again I fail to understand that when I had set the browser settings as guided by the customer care, then how would I change the settings when I know that the usage of Vodafone Live is chargeable?

Moreover I was told by the back office team that I would be eligible only for a 20% discount on the bill considering my long term relationship with Vodafone. But why should I pay the other charges when the information provided was incorrect by your customer care?

Further I made payments of Rs 700/- & Rs 300/- to avoid disconnection. Then I visited the Vodafone store on 02nd Feb 2013 and registered a complaint (#[protected] and was told not to make any bill payments and was also told that the Nodal Desk Mumbai team would call me / mail me in a couple of days. But nobody called me nor did they mail me, and the service was disconnected. I myself contacted the Nodal Desk asking about the status of the complaint and was told that they are still working on it.

Its been 2 weeks now that the service has been disconnected and the bill amt has been elevated to Rs. 7889.09.

Hope that my grievance would be addressed on priority.

Regards,
Shrikant Sawant
Email: [protected]@yahoo.co.in

My name is Naresh Kumar, I have got activated an Internet pack of Rs123 which is valid for one month with 1 GB data, and want to use this net pack on my PC but when I connect my PC with Internet using my NOKIA E63 phone as modem with the help of Nokia PC suit, in the beginning it gets connected but after 5 or 10 minutes it gets disconnected itself then I have to reconnect it. I have talked to Vodafone customer care a number of times but no customer care executive provided me solution of this problem they often put my call on hold and don't attend again or they started mobile helper ad massage. So I want to get solution of this problem.
My Number is [protected]

Sir,
1)On dtd.21/02/2013 through online I paid Rs.98/- for Recharge of Internet pack to Vodafone Prepaid (2G) Mobile No.[protected] the details information to whom the amount paid cited below-
Payment Id[protected],Payment Remarks 0222,Prepaid Mobile Recharger,Euronet Worldwide India Pvt. Ltd., West Quadrant,IInd Floor,ILFS Financial CTRE,BKC,Bandra-400051
2)On dtd. 24/02/2013 through BPC-Bill Desk online payment of Rs.29/- made to VODAESP-MICI[protected],Payment Id[protected] for top up 29/-
Till now No action was taken , No Recharge was made from their side.Hence I compelled to recharge the both package from one Betel shop in local Market.I have sent many e-mails,messages,even discussed with Vodafone Care through 198 etc., but every time they are saying within 4-5 days all the amount will be credited to your account from where deducted.Result ZERO. Please help me.