| Address: Ghaziabad, Uttar Pradesh |
Dear Sir,
I have recharged my mobile(Using Samsung Galaxy ACE), with service provider Vodafone with Rs.1255/- for 3G Services on 18th Jan 2013. But I was not yet getting the speed of 2G, the speed provided by them is 0.07 MBPS while the normal speed of any 2G Service is 0.23 MBPS and for 3G Service is 2.0 MBPS.
I was complaing for the same since 22 January 2013, and As per their Customer care suggestion, I have replaced my sim with new sim card from the Vodafone store Rs.25/-. Still when I have not got the service, I complaint in Vodafone and on 29-Jan-2013 the complaint Number is [protected].
When first time I have book the complaint in Vodafone, and It seems when they have found that this problem they cannot solve they have switched off the Vodafone care service on mobile so that I cannot make calls for the complaint, for this I have booked the complaint from the different mobile the same incident is happened on that, the Vodafone care service is also stopped for that number also.
till 18th-JAN-2013 they have consume the Rs.1300/- amount from my pocket without provided any service.
The complaint details are saved on my mail, and a message against the complaint saved in my mobile.
It is my humble request with you, It seems I will not get back the amount of Rs. 1300/- But please, must take an action against to them so that no other customer will pay for such incident.
Whenever required I will provide you the all mails and messages for you needful action.
--
Regards
Saurabh
complaint Number in service provider records: [protected]
Dec 7, 2016
Complaint marked as Resolved
Verified Support
Feb 06, 2013
Vodafone India Customer Care's response Hello Saurabh,
Please share your contact number with us at http://bit.ly/VHZis2 so that we can address your concern better.
Regards,
Vodafone Customer Care.
Verified Support
Feb 09, 2013
Vodafone India Customer Care's response Hello Saurabh,
As conveyed over the call, kindly email us the screenshot at nodal.[protected]@vodafone.com for further assistance.
Regards,
Vodafone Customer Care, Delhi & NCR.
Verified Support
Feb 25, 2013
Vodafone India Customer Care's response Hello Saurabh Aneja,
Thanks for your time on the call. As informed, we will get back to you with an update in 48 hours.
Regards,
Vodafone Customer Care, Delhi & NCR