Vodafone India Complaints & Reviews

Hi,

This emal is regarding the vodafone number [protected]. It's a corporate number and the connection is in the name of Sutapa Chakraborty. Email ID - [protected]@gmail.com

There was a billing dispute that was discussed with retention team in Dec 2012. When it was assured to me that they will do the best to solve the issue which will be reflected in Jan 6th Bill. Later, when I received my bill after 6th, I checked and saw it seemed to be corrected and thus I made the payment of my bill.

Suddenly today, I see my service has been barred, without no prior emails/ calls. I am surprise to see that.

I called Vodafone customer care (111) and got in touch with a CCE (Kamal Sharma). He started the call with all incorrect information, then when I asked to re-confirm, he went back and told, retention team has disconnected the line.He also informed, retention team has tried to get in touch with me once or twice on call. But they could not.

I wanted to speak with the retention team or his supervisor and he DENIED to transfer the call to any one. He straight way said, this can't be done.

With all these going on, I have few questions -

1. WHY MY CONNECTION IS BEING DISCONNECTED WITHOUT MY CONFIRMATION ??
2. WHY THE CCE WAS COUNSELING INCORRECT ?
3. WHY HE WAS SAYING NO WHEN ASKED TO TRANSFER THE CALL ??
4. WAS' NT IT REQUIRED TO GET IN TOUCH WITH THE CUSTOMER BEFORE DISCONNECTING THE CONNECTION, WHEN CUSTOMER HAS MADE THE PAYMENT ?
5. WAS THE COMMUNICATION CLEAR?
6. WHY I AM AGAIN BEING ASKED TO MAKE THE PAYMENT AND SUBMIT DOCUMENTS??
7. WHAT KIND OF FRUSTRATED SERVICE IS THIS ?
8. DOESN'T CUSTOMER HISTORY SEEMS OKAY TO YOU GUYS ??

Vodafone — Service related problem

Dear Team Vodafone,
I am a user of vodafone, My no. was not activated because my bill was pending i was in Dehli and wanted to migrate my postpaid to prepaid but your customer care executive told me while roaming i can not do so. I ask to pay my bill whenever i will come back into home state most probably on 25th Aug, 2009 and my due date was 18th but would not like to pay the late fee because if you can not migrate my sim out of my home network i would also not like to pay out of the home network and he said okay i need not to be worry about late fee however i need not to pay. when i came back to Rajasthan they ask me to pay my bill with late fee so my bill was pending from the last 2 years it was the first time.
now i paid all the amount on 2/12/2009 at your Jaipur, MGF mall store. still my services or say number is not activate. Customer care executive said that sim has to be replaced i replaced my sim too.
I have mailed all the details at your mail id also. my sim got replaced and i am continuing with the postpaid connection.
I have visited at-least 10 times to your store and not getting proper response and i have logged lots of complain on your customer care regarding the same.i am mentally suffering now because no body is replying or helping to rectify my problem and your store staff behavior is very rude they normally make excuse like server is down, call to nodal officer, sim has to be replaced and so on.
Please start my service as soon as possible.

Regards,
Gaurav
[protected]

Vodafone — balance related

hi,

my name is sonia mob no [protected].

yesterday i had balance in my mobile and today it is in minus and i have received 8 to 10 msg that my hello tune is activated and i dont have done anything to activate it and also dont want .. caller tune has been canclled by me by sending msg can ct to 111 as written in their msg but i dont have received my balance i dont have balance even to call c care. help me i dont have money.

Vodafone — inshop

hi my shop in mount road i have old inshop hutch. but i want new inshop of vodafone. but no boby can take action.

Vodafone Prepaid — recharge amount not received

Hi,

I've recharged rs 333/- for my vodafone prepaid mobile from icicibank website 12th Feb, 2009 morning... but its night now not received...
i do not have any balance now so its urgent for me.

Regards,
Susanta Das

I have the vodafone sim card no [protected] in kerala circle and its validity period is dec-2015. I have recharged Rs 201/ through easy charge in kanyakumari district on 15/2/2009 in tamil nadu circle. The transaction ID isAM[protected]. Unfortunately my account was refilled by only Rs 25/-. through the same ID no. Hence I request you to look into the matter and take appropriate steps to refill the balance amount at the earliest.

Vodafone — Recharge value not recd

Dear Sir/Madam,

I had recharged my vodafone prepaid connection for Rs.30 thru internet on dated 20th March 2009 at about 12.00 o'clock. After completing all the formalities on the HDFC bank site, I got a confirmation message on my mobile that showing- "Your prepaid account has been recharged successfully with Rs.30 and your current balance is Rs.0.18" I have not got my exact value. When I tried to talk with vodafone customer care executive, He told me that you will have to wait for futher 24 hours for updation of your balance.But this is not a proper response.I am not satified with this poor customer care.When I tried to talk to vodafone customer care, they were not picking the phone. I was on hold call for 20 minutes constantely.Kindly do needful in this regard. I have faced this problem three times earlier also.
Your customer care executive are not giving satisfactory response to the customer.They always make different pretext to solve the problem. Kindly do needful in this regard, I am waiting for your positive response.


Thanks & Regards,
Suresh
Mob.[protected]

I have recharged my vodafone mobile with Rs 402 today on 9th june 2009 from my deutsche bank a/c online, I didnt receive the recharge amount till now. Kindly let me know the problem as soon as possible.

[protected]
and
[protected]

VODAFONE PREPAID RECHARGE — recharge not successful, payment deducted

Hi I had done a prepaid vodafone online recharge from my icici saving bank account on dated 2 aug 10 for rs 100 . The amnt has been debetied but not got the recharge yet. whats the issue?

Payment id is-[protected].
Prepaid mobile no-[protected](vodafone delhi)
Paymenr temark-0202.


Kindly clarify and revert .

Regards
Mithun waghmare
[protected]@yahoo.com.

Hi Mithun,

We have made a note of your contact number and will get back to you at the earliest.

Regards,
ICICI Bank Customer Service Team.

I have rechared my number for a sum of Rs.66. But onlyamount of Rs.2.66 got credited. This rechage was done based on the diwali special offer (2010)
I request for an explaination along with the amount to be credited in my prepaid account.

My number - [protected]
Transation ID - KK[protected]

yours
Aishwarya

Vodafone — regarding amount deducted from my prepaid account

To
Vodafone management

Sorry to say but vodofone is the worst network provider i have dealt with.
I activated blackberry services to my account and on downloading data amount start deducting from my account and reaches to 500 bugs I raised the issue with customer service(111) and customer service people here are the most illiterate people I have seen in telecom BPO's they dont know anything all they know is "Kripya line pe bane rahe hum apki call aage transfer kar rahe hain" and believe me everytime this wait is an endless wait.

This time my blackberry services got barred due to less balance and on recharging still they are not activated and no one in your team is helping me out.

I am fed up with all this .
If possible plz help me out.

Vodafone Prepaid — Vodafone not get recharged and Amount get deducted from my Bank Account

Dear Sir/Madam,

I am Gurpreet Maken and my address is 23/7 Old Rajinder Nagar, New Delhi -110060. I tried to recharge online my Vodafone number [protected] on 1-April-2012, The amount got deducted from my bank account but recharge is not done. Instead I received below SMS.
Your request to recharge 200 INR cannot be processed at this time. Transaction number is DLR[protected].

Please do the needful so that I get by mobile recharged with this amount or help me to get my money back

Thanks and Regards,
Gurpreet Singh Maken
[protected]

Please get the mobile number corrected as it should be [protected] instead of [protected]

Vodafone — recharge not done...money got deducted

Dear Vodafone,

I recharged Rs. 98 for my Vodafone prepaid mobile ( [protected] ) via https://shop.vodafone.in/shop/rechargeOnline.jsp and pay the amount using onlinesbi . But the recharge was not done and I even did not receive any mail or SMS for this recharge while Rs. 98 was deducted from SBI account. Transaction details as follows...

07-Feb[protected]Feb-2013) TO TRANSFER INB Vodafone VODAFONE Payments MSBI[protected]IGG0210837 TRANSFER TO [protected] BILLDESK TRANSACTION A 98.00 )


Please do the needful to get it corrected or return my money as early as possible.

Regards,

Niharika Baishya
Guwahati
email:[protected]@gmail.com

I received following message when I recharged my prepaid sim.
"Your request to recharge 204 INR cannot be processed at this time. Transaction number is ONR[protected]."
My number is [protected]
Please assist.

vodavone — Disconnection of sim

My SIM of vodafone in motorola set is not working despite I have valid IMEI number for my handset.
It is known that if IMEI number is not found in any handset then handset will be deactivated but in my case I have correct IMEI number, but my SIM has been disconnected by service provider.

Vodafone — Account balance deduction without any prior notice

My name is Asim Kumar Kundu and I am an existing customer of Vodafone .My mobile number is [protected].Last Friday(15/7/2011) I found that a caller tune has been activated and 45 Rs from my account has been deducted without any prior notice.

Please look into this.

Vodafone — Fraud and deduction of wrong charge

Hi,
I am using Vodafone SIM ([protected]) from last 3 Years; mostly I have recharged my SIM with any SMS Pack. This month without my request service provider has renewed my SMS service by getting charged from my Core Balance and sends a intimation message to me that "Rs 63.0 has been deducted from your account. Enjoy benefit of 500 local/national SMS daily till 18/Oct/11To deactivate this pack send CAN SMS63 to 144".
I have already sent the deactivation request and service got reactive but the amount has not been reverted back to me.
My query is that without my knowledge and acceptance why service got activated to my number. If I have not read the message carefully than i has lost my money by illegal manner through company.

Thanks
Gaurav Bansal

your company was alreaady informed in writing on 5th Feb 2013 itself ( 1day Before deduction) for not make further deductions.
then also you have done so.

the reason is only that you are bloody money snatchers.

It is very much easy to understand that you are already informed on 1 day before deductions to terminate this activites.
despite of my order you have done so because you are fraudulents; money snatchers beggars.

Evidence is attached.

LEAVE VODAAFONE THIS IS WHAT I THINK

Hi abrahm.
look as per my experience with vodafone.

i will suggest you ( this is only my suggestion; you take yor decision by your own sole descition) terminate vodafone & go for some other operator..

it is sole descrition & not descition.
what i mean your wish, thinking, views.

You can check the same againt the complaint number [protected]. registered at your vodafone care.

Please check the mail. As required, the details are forwarded to you.

Regards,
Saurabh Aneja

Hi Vodafone,

I have changed my simcard once again, but still facing the same problem.

--
Regards
Saurabh Aneja.

Hi Consumer Forum,

I need my money (Rs 1300/-) back from Vodafone del. This is recording to non consummated Vodafone 3G internet service.
Now situation becomes hell, I have recharged with Rs 26/- my mobile for checking internet facility, on 15-FEB-2013 It works very poorly for two days with speed of 0.02 MBPS, but after 17-FEB-2013, the internet facility stopped on my mobile.

It is y humble request to Consumer Forum please take an early action against the Vodafone.

Thanks and Regards
Saurabh Aneja

Hi Consumer Forum/Vodafone,

Thanks for your Support..
The Internet services is working on mobile, but I have not checked for 3G services on my Mobile, I will check the services for 3G, and if any Issue found then I will contact you again..

Regards
Saurabh Aneja

Vodafone — sexual abuse

hi there, can you please provide me the details of this number [protected]. Kindly do the needful immidiatly.
Thanks,
Avi

Vodafone — problem in incoming

sir i purchased a sim of vodafone with no. [protected]
but problem is that
nobody can call me through BSNL landline no.
whenever anyones calls, it says my no. is not valid
however i get calls from every network but not from BSNL landlines
so plz solve it to the earliest

BSNL — no call on vodafone punjab 8054180838

the problem is that ur bsnl lanslines no.s across the india are unable to call at my punjab vodafone no.[protected]
this is occuring from any bsnl no.across the india of any states

My self bharath i'm using vodafone no. i reciving want sms my friends & enemy, so i want to block incoming sms from few no. .pls do need full

Vodafone in — very very very bad service

i m using mobile service of vodafone. from last two days theres full coverage on my mobile but i not dialing any noumbers or reciveing calls. i m complain to mobile customer care but no any responce for that.

Vodafone — Very Poor Service

I am Vodaphone Mobile service user. I had no problem with the services rendered till the 21st March wherein after the "Signal" in my locality has failed. I am now told that the "circle tower" from which i used to get "Signal" has been SEALED by Government authorities.
I am a consumer and the problem with the service provider is none of my concern as I am billed day-in- and-day-out and have to really go searching for "Signal" in case of receiving or making a call.
I want to lodge complain that I should be billed for any usage or all facilities provided to me till such time that the Service Provider does not sucessfully rectify the problem at his end.
Since I am a regular customer and do a lot of business on my cell phone, I cannot change my service provider.
Please see what best can be done and stop the service providers from harassing the consumers on such pretext.

Hi Neeraj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ycwtsu7 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — very bad site

i am using vodafone mobile after activating the e-bill service still i ma waiting for my bill since last two month.

also i ma trying to get the bill through my login id but still its showing only jan month bill and not able to download.

two times i have submitt the complaint through mail and phone but still waiting for bill.