Vodafone India Complaints & Reviews

I'm praveen. I'm using Vodafone nework since for 10 months. now suddenly they have changed my plan. CC people not picking the call if i call the costomer service. and i wanted to continue with my plan.

I took one vodafone sim 3 months back from local shopkeeper. Last week it becomes faulty. So for the replacement of the sim I went to Vodafone Shop. There I get to know that my number ([protected]) was registered against some different person identity.
The problem is more complicated as i gave my photo and photocopies of necessary documents to the shopkeeper for the identity proof and I am afraid that someone can misuse my identity.
I want vodafone to take necessary action and find out who is using the number against my identity, deactivate it and take strict action against such dealers.

Nishi
[protected]
[protected]@gmail.com

Dear Sir/Mam,

This is regarding the disconnection of my Vodafone no [protected]. Please find attached my e-mail dated 13th November 2012 stating the failure of Vodafone to disconnect the number mentioned above due to the following reasons:
1. Upon clearance o[censored]nused dues of Rs 7030, the Vodafone store in Basant Lok, New delhi refused to disconnect the number on three occasions due to the following reasons:
a. Driving license rejected as valid photo id due to unclear image.
b. Pan card rejected as a valid id due to absence of address proof.
c. Passport presented as valid id, Vodafone store refused to disconnect the number and gave e-mail id of Vodafone care to disconnect the number.
2. My e-mails dated[protected] &[protected] to vodafonecare.[protected]@vodafone.com from my e-ails id’s [protected]@scipl.net.in & [protected]@gmail.com respectively were not accepted as valid e-mails although i do not have any third e-mails id.
3. To register a new e-mail id i was requested to send an sms to 111 through the number [protected] which had not been in use by me for the past four months neither did i have the concerned sim card.

My e-mail clearly states that the dues had been cleared by me till date and that i shall not be liable for any future payment by Vodafone because of their refusal to disconnect my number.

To my utter shock i have been surprised by the visit of recovery agents by Vodafone to my house for recovery of billed amount of approx Rs 3600 against the following facts:
1. I have not received any bill/reminder either by mail or by post from Vodafone in the past six months.
2. No calls have been either received or made and neither have any sms been made from the number in the past 7-8 months.
3. The sim card has never been inserted to any phone to the best of my knowledge.

Adding to my worries the use o[censored]nprofessional language and rough behaviour of the collection agents sent by Vodafone to my house and has been very disappointing and I would therefore like to reserve my legal rights against the harassment by Vodafone Delhi.

I would therefore request you to kindly look into the matter and that I shall not be liable to pay the amount of approx Rs 3600 as claimed by Vodafone and neither any amount so produced in future.

Dear Sir/Madam,

messages are sent to my mobile number from vs-611117 . please tell me how to stop the message

on 20.02.2013 my vodafone connection phone number as [protected] had balance of around 23-25 rs. I do not make calls frequently,so the recharge amount is very less. But on that day evening I made/ receive a call and after disconnecting the call I found I have 23 rs. and some paise is left in my balance. On the very next moment a message came on my mobile saying that some caller tune is fixed up wit my mobile and 15 rs. is deducted , in the next second again a message came that some other caller tune is activated and 10 rs. is ducted more and it will be valid for 60 days. Instantly I have deactivated the caller tune as I have never ever requested for that kind of service.

What the hell is this with this kind of giant network company like Vodafone???

As I do not recharge so many times and do not call frequently they have stolen my money from account balance and by cheating.

It is not the matter of 20/25 rs. but it is the matter of theft and cheating.

I want a solution of it.

i had recharched of 99 on 1 st feb and my day of completion of internet was 20th feb .they cut all my money about300 rs on 19th feb without any message that my plan has been completed i asked all my vodafone users they all told me that if you have recharged u should get a message that your 80 percent of data has been consumed and 20 percent data has been remaining .

As per my discussion with Mr. Puneeth Raj from Vodafone store at Bannerghatta Road , Bangalore , i had put in the following mail on 18th Feb on these ids: to: girish.[protected]@vodafone.com (Nodal officer)
cc: corpcare.[protected]@vodafone.com.(Mail copy pasted at the end of the mail)

There has been no response from corpcare and the mail from Mr. Girish's mail id is bouncing back .

Even after making repeated complaints and paying off call charges , i am getting a call from your call centre everyday saying that the bill has not been paid and services are going to be discontinued.

After being a loyal customer for so long , if i am receiving this kind of service , i would be more than happy to discontinue with your service.

Below is the mail shared with your team.

Mail sent :


Dear Sir,

This is with regards to the complaint that i had registered several times with your customer care and your Vodafone store at Bannerghatta Road.

As per my discussion with Puneeth Raj from your Bannerghatta store,my 3G plan had been started on 9th of November by him and is also reflecting the same in the system.

However,my December/January bill did not reflect the same and i have been wrongly charged with the following data charges

Usage Charges Duration Net Charges
VF Mobile Connect 3131250 3233.26
MMS 6

Accordingly , the entire bill charges are coming to Rs. 4677.54+578( wrong tax charged as the data charges are not valid).

I have paid off my call charges bill as per my discussion with Puneeth on Saturday , 10th Feb.

He has given me a verbal promise saying that all the data charges will be reversed and deleted in Feb. Bill ,since the mistake is from your side and has been confirmed by his senior as well; also the late payment charges if any(since they had asked us not to pay till complaint was resolved) will be reversed.

Also , as discussed with him , my 3G had been disconnected by your team from 21st January to 8th Feb i.e. for more than 2 weeks for which i lodged a repeated complaint with Puneeth and my relationship manager - Satish.

I will not pay for these 2 weeks of 3G since it was disconnected for fault from your end and delay in response.Please let me know bhow will the charges of Rs. 450 for my Feb bill be compensated.

I have had a lot of inconvenience due to this bad service on Vodafone's part. This is cheating and extortion on your part.IF i would have blindly trusted and paid off the bill not checking the elements of it , i would have been further fooled.

Let me know your response on the above factors and i am truly disappointed with your service.

--
Regards,
Abhishek Sadalge
+91 [protected]

I requested for MNP (Mobile Number Portability) on 12th of February 2013. My Vodafone SIM became active on 19th February Midnight. I called 117 and the verification was also done. After this every time the top-up was failing. I called customer care and the asked me to go for FRC 26 then 1 Rupee recharge in order to start the services. I went to Vodafone store, Madhapur and they provided the same information, but because the cash counter was closed they asked me to come other day. Meanwhile I again called customer care and they said I can do it online as well. I did 2 online recharges of rupee 26/- and 1/- respectively as mentioned. I received the confirmation SMSes as well. Since the recharges were not happening I anyway went to the Vodafone store again. And then they say for MNP you need not have 26 rupee and 1 rupee recharges.

I was very angry on that part. Who is supposed to take the responsibility for that? It takes hours to connect to customer care if you need to speak to someone and after that you get this? I have both recharge related e-mails received from vodafone web-site. In any case I was those 27/- rupees back. This is not about small amount of money, this is about giving wrong information and causing physical as well as mental un-stability to the customers.

I need an action from vodafone people.

I want to complaint about the 'behavior and nature' of telecom companies in India. I submitted the request for new post paid number on 15th Feb. 2013, and the documents along with the deposit of Rs 250/- was collected by 'Amit' ([protected]), after that this fellow made more than 15 calls to me and promised that the number will be activated within 24 hours. After that I tried to contact this fellow on 16th evening as the number was not activated, without any success. On Monday, I spend entire day trying to contact these guys and later I came to know that that my case was handed over to new fellow 'Raman' and he deposited my document on Monday (18th Feb.) and he informed me that the number will get activated on or after Thursday (21st Feb. or later).
With Utter frustration, I tried to contact Nodal officer of Punjab range (Mr. Vikram Bains), without any success and on behalf of Nodal officer, some Sahil Verma informed me that its not possible to activate my new number before 21st. On 19th Feb., when I contacted Nodal officer, they promised that someone from Vodafone will call me soon.
On 20th Feb. I again started to contact these people, and 'Raman' contacted me, and promised me that the number will be activated on 20th evening.
Its 8 PM and number is not activated till now, Nodal office and VODAFONE is not ready return my deposit in any way, what should I do?
The docket number for reference is[protected] and I am not interested to continue with such company where the customer is trapped in false promises and fraud. Its against law in India.
Vikram Singh
[protected]

i want to change my billing cycle.......to last month of 25 to 10......because i sumbitted my bill last day of month ...........

Dear SIr/Madam,


I am using Vodafone prepaid card in my mobile since two years. On 26th January I received a call at 5.00 AM in morning from unknown number (details of which I have in my phone)but nobody spoke when I received call. After that to know who has called I called on that number and from receiving end pornographic audio clip started getting played.After hearing this for some minutes and not understanding what to do I immediately disconnected phone and I found that Rs.30 has been deducted for call duration approximately 2-3 minutes and same happened on next day.I received call at 5:30 in morning from unknown Tel. No. and I thought somebody is trying to playing mischief on phone.So I asked my husband to check and he also called up on that no. to find out who is harassing me, he also heard audio clip on phone and realized that some pornographic audio clip is being getting played.After call I found out that again Rs.30 was deducted whereas call duration on both the times will be hardly 2-3 minutes.When my husband called and spoke to Vodafone representative he apologized and promised to pay back Rs.60 deducted withing 72 hours.But even after 4 days I didn't receive balance in my account I called Vodafone representative and also spoken to his senior Mr.Noor. They apologized for what has happened but refused to pay back amount as Do not disturb service is not activated on my mobile. this type of reason is not acceptable and in spite of no mistake from my side I have to suffer and my money is also deducted without any valid reason.You may find amount small but it is the wrong practice of company which is bothering me because if I don't take any action the same thing can happen in future and it also can happen with others.So I request you to kindly take appropriate action against Vodafone company for the trouble caused to me.


Thanking You,

Tejal Jay Shah

Dear All,

My name is Neeraj Gupta and I had applied for MNP for my vodafone prepaid number [protected] on 9th Feb 2013 due to call rates plans etc. and after that i received a call from Vodafone customer care (Executive Details: Deepa , [protected] and [protected]) on 14th and 15th Feb 2012 asking me the reason for MNP and then she offered me a scheme on Postpaid plan ( Rs.200+service tax, 600 minutes local+STD and 300 SMS local+STD) then i opted for the scheme and agreed to convert my prepaid to postpaid scheme in vodafone.
Finally when my postpaid number was activated today on 19th Feb 2013 then i found my plan was not as per Deepa (Customer care executive) explained me. My plan was only 300 minutes local +STD and 300 SMS local+STD . Then i called up in customer care and they said that this is your actual plan and u have to stay at-least up-to 90 days in postpaid plan.
So i am feeling very aggrieved here due to fraudulent scheme by Vodafone customer care executives. Actually this is not the right way to retain a customers. There must be some legal and strict action against such type of employees who misleads a customers just for their own targets.

I bought a smartphone recently and I inserted my sim. 2G immediately became active and it started consuming my recharge. Soon I looked for 3g internet plan and did a online recharge for 251 rupees 1GB plan and got a message that 3G will be active in 24 hrs. Since my talktime also was consumed, i did a 4 rupees recharge for 2g/1 day. This seems to have caused 3G to deactivate and contacted customer care several times only to tell me that it's impossible to encash or even enable 1GB of data into my account because of forementioned activity. This is a total rip off from Vodafone. I will move to airtel or someother carrier.. Vodafone never in my life..

Misguiding and not taking any action
get a call back from Vodafone complaint dept within 3 days,i tell him about what vodafone customer care executive said and the complaint dept executive disconnects..
2) I didn't get any call regarding what solution has been done.
3) I write again 3 times but the complaint is closed on checking on my Vodafone status, without any action 3 times
4) Then i call Vodafone customer-care dept talk to the executive tell him my complaint ,he tells me that there is an error from Vodafone’s end and the extra charge will be reversed and i will be getting 1GB free with 1 GB ,Here are details of that call with the executive Name of exec- I don’t know , call time and date- 3:12 and16/02/2013
6)Then i called from appellate dept telling me we are sorry but you haven’t been charged anything extra and you will be given 1gb only with rs 250 plan now what do i do with the executives tell me that ? how do i trust them the information they are providing is not false, rs 130 extra is not a big amount, But what if i would have used thinking i have 1gb free (then as per extra charges my bill would have been 1024x2=2048 rs) i wouldn't have been able to pay that amount just because your customer care executives misguided me...

Mobile No.: [protected]
Consumer: Sourabh

Subject : Unathorized deduction

Body:
Dear Vodafone,
Today I've recharged my mobile No. [protected] with 102 for 3G
data packs.
After using internet, vodafone deducted all my available balance 42.50 RS.

plz solve the issue and return my full balance ASAP.

I'll keep on complaining until matter is resolved.


Regards,

Sourabh

Hi,

My name is rajpal fogawat. I am using vodafone postpaid connection from last 1.5 years.
I applied for a new postpaid connection before 2 weeks. After verifying they provided me number [protected] sim got activated, but after vodafone
Barred calls stating that verification turned out to be negative (Nobody visited my office or home) for verification.

Last week i asked vodafone to re-verify the address, they told it will happen and your number will be activated within 3 days. Some vodafone guy
Visited my house for verification this saturday (15th feb) and it went well. Just now called vodafone and was just shocked to hear the arrogant
Behaviour of the tele-caller who informed that again verification went negative and asking me to visit vodafone store.

I am going to cancel the connection request and port my existing vodaone postpaid to some other better network.

Name - rajpal
Old vodafone no-[protected]
New connection applied - [protected]

Cheated by giving false information.
sir,
I m loyal customer of vodafone ([protected]) from the past 3 years.
sir recently my call rates have been increased to 0.50(v-v) and 0.60(v-o). when i called customer care on 14 th feb 2013, i was told that my call rates can not be reduced by any other means. and then they forced me to switch to post paid by offering two plans 199 and 225 plan.
The customer care person with whom i spoke to on 14th feb at 06:04 pm gave wrong information about my own number and again forced me to go for postpaid.
Thee customer care executive with whom i spoke at the above mentioned date and time told-
1. My call rates can never be reduced, as government ordered them not to reduce call rates.(false).
2. My messages have and daily rental of 1.50 rs(flase, i enjoy 100 messages without any rental.)
3. My messages cannot be made free according to govt regulations(false, govt have regulated messages to a limit of 100, thats it)
4. I can compare any other network for call rate and message pack, and vodafone is liable and cheap.(false, all other network are giving call rates at a cheaper price and messages without rental, docomo,idea and airtel).

on the same day a person from vodafone bijapur came to my place and collected my documents, 500 deposit and gave a blank sim card. and told me to wait for 24 hrs to get converted to postpaid.

now its been 3 days and i am still waiting for their response.

now i am feeling cheated by vodafone, as they have given me false information about my own number which is against vodafone’s ethics and also which is illegal, and mislead me to opt for post paid.
I request you to kindly look into this matter.

Respected Sir/Madam,
I got a free Vodafone post paid SIM in the month of AUGUST 2012 for purchasing a mobile. I dint use this SIM since then,
even then Vodafone sent me bills every month. Now, On 11th Feb 2013, i have cleared all my pending dues and asked them to block this SIM.

They are not replying anything for this. And again they have started sending bills.

I really dont know what i have to do. My repeated mails reminder, payment made to them evrything is going in vain. They keep calling me everytime to pay bills. I have not used this SIM at all. I want to block this number and make it inactive. They are not responding for any of my mails.

Please help me.

Please Deactive all vodafone serive on my father no [protected]. &like as Joke & caller tone .without information monthly payment deduct so please take corrective action .


Regards
lokendra singh bhati
[protected]

PERMANENT DEFECTIVE SYSTEMS AND NETWORK FOR SUBSCRIBER.

1. Your computers, networks, and other all infrastructures necessary for providing promised, and paid for services such as bill intimation, alerts, remaining balance amount alerts, sms delivery report etc.. will be in perpetual repair, but not your computers and networks for billing.

2. Flummoxing fact is why service providing systems always permanently become faulty and whereas your systems for billing alone works excellently well and bills in excess...

3. Your c-care operators always say the words in pt.1 and refuse to register complaints in this regard...