Vodafone India Complaints & Reviews

Did one big mistake of getting my prepaid converted to postpaid(Vodafone). Vodafone hires under-qualified personnels who are not able to handle simplest of things which in turn is creating a big problems for genuine customers! Its over 1 month now and I have not been able to make a call from my number as address verification was marked failed even after a executive visit to my place. I have wasted more than 3-4 hours at the vodafone outlet and got false promises that the problem will get resolved asap(17 days back). And the worst part is that I am getting calls for making payments for the service that never got activated on my cell!

I am very frustrated with this behavior and have already applied for a different number from a good service provider. Do something before you lose a lot of your customers like this.

For the past week, I have not been able to phone abroad or text abroad via my Vodafone (prepaid connection). I registered a complaint, and my complaint number is 2331. I was told action would only be taken 8 days after my complaint, at the earliest. That is more than a week for a simple complaint, when I need ISD all the time!
Subsequently I tried using my two other Vodafone connections to call or text, using two different instruments and even from those numbers I cannot connect abroad at all.
Is there a general problem at Vodafone? Should I change all my phones to some other company's connection if Vodafone has decided not to provide ISD services?
A. ROY

overbiling & un-authorized roaming charges to my mobile number.


God save India and Indians from Vodafone.

My name is Vinay, I have been using Vodafone connections since 7yrs and paying my bills promptly.In my Feb-13 bill it was showing 5gb internet plan which i never requested. i was charged 299extra for that. when requested for waived i was told that it is not possible as i have consumed the data. when asked how much was the consumption i was told its only 500mb.I have an existing internet plan of 2GB. Hence requested for rectify the mistake. Then finally i was told that they will forward it to the concerned team for reversal. every time i call i get the same response that reversal is not possible as i consumed the data plan and later they say that they will fwd the complaint to their supervisor. i called around 5times regarding my complaint but no use. Last time when i wanted to talk to the supervisor i was put on hold fr 20min i had to hang up later..agent name was Raghu. when called back i was told that sup is busy will call back but didnt get any call. supervisor name is mohammed noor. From 25th i have been following up with vodafone customer care for wrongly charging me 299 but no result.Hence writing you to explain my plight and about vodafones pathetic customer service. Hope i dont have to escalate it any further.

Thanks & Regard
Vinay Anand
[protected]/ [protected]
avinay.[protected]@gmail.com

Hi,

I have a vodafone number [protected].
post paid connection.

few days back ,i recieved a message from vodafone that some TV service has been activated and also 150 rupees has been deducted.

In this current month bill, , money has been deducted. when i call the customer centre , they are not responding properly.
I even sent a mail to corp care but they are not doing anything.
Please note that i am not a novice in using a smart phone and i myself am a software engineer,
And in postpaid every service which neesds to be activated needs a mail so that they can kep track of this
Even for activating sms pack, i need to follow so many times and for this useless service , they are activating from their end.
150 is not a small amount.they should have called to confirm .
How one can use a post paid if they are doing something.
so i will not foolishly activate some service and maintain i did not do that.
Please get me justice.

I Darshan Dedhia my numbers are [protected] & [protected] want to complain 2 things

1:- About Companies employee Mr Nitin Jha (Name he said to me) who vistied my house for verification on 04/03/2013 was very impolite and his behavior was very indecent with me as well as he littered my house which is not at all acceptable in any case.

my 2nd complain is My disconnection of my service on 15/03/13 without prior notice, after contacting to Bhayandar Vodafone mini store they said this was because Vodafone company is doubtful weather i can pay my bill or not how can such a lame reason as i own my 2 bhk flat and your employee has also verified it, I also submitted all required document on before activation of my service .This is very irresponsible part from there side.I also paid Rs 300 each as security deposit on 16/03/13 today which was not asked in the very 1st place(while activation of my service).And still my both numbers are disconnected.

please act some necessary steps to start my service asap as i am suffering many business loss which is very serious matter and i want a detailed explanation regarding both asap. Thank you.

Dear Vodafone,

1. First you sold me an unlimited data plan for Ipad numbered [protected] from Vodafone gallery of Kalyan city which I used and confirmed with your customer care on a daily basis that it is an unlimited plan because I feared that the day would come when you will send me a huge bill for this

2. Then suddenly you block my data usage due to credit limit (Your CC explained even if its unlimited plan but the credit limit is only 10K they also asked me increase the credit limit and ensured that it is an unlimited plan 101% and the bill will come only Rs. 750/- as per plan). My heart sank when I heard this but my faith in your fair bill practice was so strong that I waited patiently to check the bill without increasing the credit limit though

3. I mailed your customer care at vodafonecare.[protected]@vodafone.com 5 times during this to confirm that it is an unlimited plan and reset my online account password but till date I have not got any replies (except an automated reply which 'assured' me a reply within 2 business days every time). I felt your customer care were very much occupied managing much more complex incidents than mine and as they already knew that mine is an unlimited plan so I would be happy (and quite) once I get the bill of only Rs. 750/- so I once again consoled myself and kept quite

4. Then you send me bill of 12k. and that's when I lost it Vodafone!!!

Now it's my firm request to you, please check this on your part and rectify it at the earliest before I and millions of your (so called loyal) customer loose faith in your services and customer care.

I expect you will at-least now take this seriously and will reply to me via phone/mail.

Regards & Sahara Pranam,
Umesh Sonawane
Manager - Corporate Communications,
Sahara India
[protected]

APPEAL FOR REFUND OF EXORBITANT AMOUNT CHARGED ON THE VODAFONE MOBILE NO. [protected]
FOR THE PERIOD 03, 0CT, 2012 TO 02, NOV, 2012

I am citizen of India, has been working in Motilal Oswal Financial Service Limited (Company in short) , Motilal Oswal Tower, Junction of Gokhale & Sayani Road, Prabhadevi, Mumbai – 110 025 as Associate Vice President (Regional Manager- Business Associates posted as Delhi office since 1st August, 2009)

2. That before switching over to Vodafone by company the appellant has been using his personal Airtel Mobile connection bearing No. [protected] and bill upto Rs. 1500 /- was being borne by the Company itself as per the Mobile Phone Policy in respect of Grade 3 employees of MOSL.

3. That as per past official records of the Company since joining my earlier mobile bills never exceeds Rs. 2000 per month.

4. That the monthly bill for the above Mobile Connection as and when received the payment to the extent of Rs.1500/- is used to be reimbursed to the appellant on submission of the Airtel bills and excess amount is deducted from the salary after informing the appellant.

5. That the Company, for the reasons best known to it, decided to provide Vodafone Mobile Connections to all its officers including the Appellant having the same mobile number by them under Mobile Number Portability. Resultantly, the appellant was having no other efficacy but to accept the services of Vodafone as per eligibility mentioned in Mobile Phone Policy of MOFSL with the same number, i.e. [protected].

6. That initially on 14th September, 2012, the appellant was provided VMC plan for Rs. 500 (Unlimited) with 2G services activated on same day. Immediately the appellant came across with some problems in using the Vodafone GPRS services as find out due to slow speed internet connection facing delayed in downloading E-mails which required for the smooth functioning of the Company day to day communications with its associates. He therefore, made a request to Telehelp-MOSL on 16.09.2012 to change my plan. On option given by Telehelp-MOSL, the appellant opted for 3G facility with Promo Pack of Rs.650/- (Free 3GB downloading) which was activated through Telehelp-MOSL on 17.09.2012. Thereafter the mobile connection started working properly.

7. That in the meantime on 22nd October, 2012, the appellant was informed by E-mail from Mr. Dinesh Gupta (Manager-HR Operations, MOSL i.e. the Company) to note the excess usage mail from Vodafone and immediately the appellant sent an E-mail to Mr. Dinesh requesting him to mail the unbilled amount and in turn he asked to send a SMS to 111 stating “unbill” to get the unbilled amount but the same was not the correct number to send SMS to Vodafone. Rather, on the same day appellant directly enquired from Customer Care of Vodafone & applicant was informed that his billed unpaid amount is Rs. 1831/-.

8. On 31.10.2012, applicant again received mail from Telehelp-MOSL regarding excess usage & 10% standard deduction details of Mobile for September, 2012 amounting to Rs.481/- for the month of September, 2012 i.e. for Rs. 1831/- and the same must have been deducted from his salary This facts shows that up to 31st October, 2012, neither Telehelp-MOSL informed applicant about the exorbitant billing for the month of October,2012, Nor on applicant enquiry Vodafone Customer care inform about this excessive usage on the said mobile connection (Refer Para no. 6).

9. That with regard to billing of October, 2012 which was on very excessive side i.e. of Rs. 71,000/- (Approx.) and that too the same was deducted from appellant salary for the month of November, 2012, i.e. on 30th November, 2012 without giving opportunity to him to challenge this excess usage with the Vodafone. Therefore appellant sent an E-mail on the same day to Vodafone Corporate Care (corporatecare.[protected]@vodafone.com, corporate.[protected]@vodafone.com) with the belief that there is some technical/software fault as it is quite impossible to use at such a great extent on his mobile set and asked them to reverse the amount but applicant was informed that they cannot entertain his request individually and asked the appellant to come through the Company authorized person Mr. Dinesh Gupta as the Vodafone account is “Company owned Company paid Account”.

10. That appellant sent an E-mail to Mr. Dinesh on 2nd Dec, 2012 with the E-mail received from the Vodafone to take the matter with the concerned person of Vodafone to investigate the matter & rectify the bill. On instruction of Mr. Dinesh Gupta Vodafone revert to Telehelp-MOSL that the usage details from the 03/10/2012 to 02/11/2012 have been checked & found that the applicant has been charged for the genuine usages originated from his SIM card and he has been charge for Rs. 68,447.82 for 34223910 KB after getting the 3GB free discount for Rs. 6,291.46 & hence net chargeable amount will be Rs. 62,156.36 (Excluding Taxes) & also shown their inability to reverse the charges so levied towards the usage from said VF mobile number.

11. That it is all the more necessary to mention here that appellant has been informed about this exorbitant bill only after making the payment to Vodafone which has resulted into mental agony, pains, sufferings and stigma on my reputation and the same is causing an financial loss to the applicant and applicant also feel cheated or deceived at the end of Vodafone also through my Company for the reason that had applicant been consulted before making the said exorbitant amount, which is beyond the company limit of Rs.1500, applicant would have been in a position to fight the same or convince the Vodafone authorities. Aggrieved with the same the appellant sent a letter to Mr. Sudhir Dhar, Associate Director of the Company on17.12.2012 requesting him to take the matter with the Vodafone as undisputedly the bill is on very excessive side which is impossible on the mobile set of the appellant keeping in view his past billing of Airtel. It was very shocking that in a very short time of switching over to Vodafone, the billings started going on exorbitant side. The appellant submitted the following important facts to verify:-

(i) Appellant checked in the itemized bill provided by the Vodafone with effect from 17th Sept 2012 (the date on which 3G services was activated) on applicant mobile, each day usage was found to be very high & its shows that downloading shown in the bill was 24x7 in each every minutes/seconds over his mobile phone, which was not possible for any handset to standby for 24hrs & it needs charging atleast for 3-4 hours per day.

(ii) Total VF Mobile connect (GPRS- Usage in KB’s) shown for the period 02/10/2012 to 02/11/2012 was 34223910 KB (Means around 34GB), whereas the capacity of the applicant mobile handset is only 2GB & moreover his nature of job doesn’t required such usage.

(iii) Even applicant notice that on 18th Oct to 20th Oct he was at Motilal Oswal Tower at Mumbai for some HR- Udaan program & the usage for the aforesaid period shown in the bill for the VF mobile connect works out to 7251970 KB’s which in terms of cost comes to around Rs. 14,000.

(iv) Since the billing system is automated, obviously there may be chances of deliberate faulty meters in this case, or, there would be chances of issuance of duplicate SIM of the same number by the company.

(v) First notice/alert of excessive usage received by the applicant on 22nd Oct, 2012 by Telehelp-MOSL, by that time total usage by the applicant shown in the bills works out towards cost around Rs. 56,393/- , this shows that reasonable notice not given to the applicant after crossing of credit limit. Why Vodafone allow to reach the bill of an Individual to amounted Rs. 56,393/- without notice to the applicant or, to the Corporate & further Why keep the service continue beyond credit limit without further communication to the Applicant or, corporate Authorized person- Mr. Dinesh Gupta. It shows that Vodafone is guilty o[censored]nfair trade practice as exorbitant charges were levied in the bill for the usage not done by the applicant.

12. That accordingly the Company of the appellant took up the matter seriously with the Vodafone and in turn received the following reply on 17.12.2012 itself:-

“Dear Mr. Gupta,

Thank you for writing to Vodafone regarding the usages charge on your Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.We would like to inform you that as per our records, Vodafone mobile connect + Vodafone live @ Rs,500 with unlimited service is activated on dated 14/09/12 and the same has been deactivated on dated 17/09/12 as per your request only.

We would also like to inform you that as per our records, 3G data [protected]@ Rs, 650 with 3GB free service has been activated on your Vodafone mobile number on dated 17/09/12 with the service request number [protected] and the same service has been deactivated on dated 16/12/12 with the service request number [protected].

We would like to confirm you that as per our records you have been charged for Rs. 5,910.06 (VMC) + Rs, 7.00 (VL) for 2921430 KB (VMC) + 153520 KB (VL) after getting the discount for Rs. 5,909.86 (VMC) you will be charges Rs. 0.20 (VMC) Rs, 7.00 (VL) on your Vodafone bill i.e. 03/10/2012 on your Vodafone mobile number. We would also like to confirm you that as per process 2G and 3G service are fixed rental service, hence you have been charge rental and discount fixed basis.

We would like to inform you that as per our records you have been charged for Rs. 68,447.82 (VMC) + Rs, 1.64 (VL) for 34223910 KB (VMC) + 820 (VL), after getting the 3GB free discount for Rs. 6,291.46 (VMC) you will be charge Rs. 62,156.36 (VMC) + Rs, 1.64 (VL) (on 3G basis of 0.02p/10kb accordingly) on your Vodafone bill i.e. 03/11/12. Hence, post getting the above mention 3GB free usages you have been charge 0.02p/10kb accordingly. Hence you have been charge correctly.

We would like to inform you that as per our records you have been charged for Rs. 1,222.02 (VMC) + Rs, 75.42 (VL) for 611010 KB (VMC) + 37710 (VL) after getting the discount for Rs. 1,222.02 (VMC) + Rs, 75.42 (VL) on your Vodafone bill i.e. 03/12/2012 on your Vodafone mobile number. Hence we regret for the same.
Further, we would like to assure you that we cannot bill you for usages that are not made on your SIM card. As per the details mentioned above, we regret that we would not be able to reverse charges levied towards the usages made from your Vodafone mobile number.

Assuring you with best of our services and we value your association with us.

Happy to help,
Vishal Saluja - Vodafone Care”


13. That on receipt of the above reply to Mr. Dinesh Gupta who has forwarded the same to the appellant and perusal of which gave a great shock to the appellant that a person having field duties to perform has got the billing at a very exorbitant side is quite impossible keeping in view his previous billing on the same number and the nature of working of the appellant.

14. That it is pertinent to mention here that the Vodafone officials did not provide me the details of data alleged to have been downloaded 24x7 for the usage of which the appellant has been charged exorbitantly. It is again necessary to mention that it is very strange to note that a person seems to be omnipresent that on one side he is using the mobile 24x7 and on the other hand he is leading his team in performance of the officials duties including the field jobs assigned to him from time to time. It is also worthwhile to mention that the appellant also have a family consisting of his wife, two children, father and ailing mother, who also requires his constant help to visit the doctors for treatment. Meaning to say, the appellant apart from shouldering his high official, moral and ethical duties and obligations, he hardly finds any time to downloading the data at such a great KBs/MBs data.

15. That keeping in view my above submissions, it is ample clear that there are chances of getting my Mobile either paired with any other mobile or problem in the software of the Vodafone Company or the possibility of hacking of the SIM of my mobile cannot be ignored. Therefore, it needs thorough investigation in the matter at your end & as a special case this case will be escalated at highest management level of your company.

16. That now under these compelling circumstances, the appellant is very scared and afraid o[censored]sing the Vodafone Mobile phone after the above incident which happened in a very short span of 1½ months only and, therefore, has shifted from “Company Owned and Company Paid” to “Individual” and also got deactivated the 3G facility.


PRAYER:

It is, therefore, humbly requested that your goodself may be graciously pleased to look into the matter by calling for the details of the data usages from the Vodafone Company on the aforesaid number for a very short period of 1½ months for which the appellant used the said number including the technicalities involved by which any misdeeds may happen as the appellant is a layman and cannot understand the technicalities, if any, and after finding that the bill is prepared on some false and frivolous usages, the amount charged in excess may kindly be got reimbursed to the appellant.

Hoping for a favourable response at your end.

Thanking you,
Appellant
Dated: 24.12.2012

(Sunil Kumar Goyal)
Associate Vice President
(Regional Manager Business Associates)
Motilal Oswal Securities Limited,
801-806, 8th Floor, Prakashdeep Building,
7, Tolstoy Marg, Connaught Place,
New Delhi – 110 001.

Dear Sir,

I am using Vodafone number [protected]. Service provider has deducted once Rs 35 saying I have activated some service and again after 2-3weeks deducted Rs 50 saying I have activated All channel TV on vodafone. When I called customer care they said you have activated service while browsing internet even them I have registered the complaint and your money will be reverted back in 24 hrs. I am very much sure that I do not click any link to activate any service while browsing. mostly I browse my social network and mails and never click any advertisement link. Despite all effort I have not got my money back and talking to customer care again they says we can not give you timeline, you have activated the service and it will not be reverted back.
Please do the needed to solve the issue.

Thanks,
Amar

Respected Sir,
My Mother had a vodafone postpaid connection (#[protected] ). Due to sudden increase in call rates She requested Vodafone costumer care to terminate her connection. she even went to the vodafone outlet but they did not help her. They asked her to call costumer care and costumer care asked her to go to vodafone outlet. So, i request u to look into the matter so that they terminate our sim as soon as possible.
Thank You,
Shruti.

I got a call from Vodafone on 14th March 2013 as was said have to re-submit address and ID proof. Within 2 hours my connection was disconnected. I have been using this number - [protected] for more than a year and had submitted all the documents at BTM layout branch of Vodafone.

While this clearly shows some serious laps on vodafone for mishandling consumer data (god forbid the hard copy document has not fallen into hands of miscreants), them disconnecting service with just 2 hours notice is a big shame on Vodafone as a service provider.

I spoke to customer care and they gave a call reference[protected] Srinivas. He refused even pass the call to his supervisor. The representative told me to raise an issue with TRAI as it was per requirement from TRAI!!!!!!!!

I do not mind resubmitting documents (from a national security standpoint), but atleast a few days time should have been provided. Its unethical and a clear 'shameful customer service' behaviour. That too for the fault of some frivolous vodafone staff.

VODAFONE HAS TO ANSWER WHAT HAPPENED WITH DOCUMENTS.... HAVE THESE BEEN SOLD TO SOME MISCREANTS WHO INTURN USE INFORAMTION TO HAMPER NATIONAL SECURITY?????????

I am not able to make international calls form my Vodafone prepaid mobile of Delhi-NCR region. The problem started since 10-mar-13. I called customer care on 13-mar-13 and they said that there is no problem from their side, and i should try my sim in another phone. I tried that but still the problem persists. I again called customer care on 14-mar-13, but I was rudely told by Ms. Vandana that there is no problem and I shall just go to Vodafone outlet and get my sim checked.
It is not possible for me to leave office and go to outlet. the closing time clashes with my office time. and I am suffering huge problems due to no ISD facility.
please help.

Nidhi Agarwal

Hi,

I had an issue with my Vodafone Mobile number.

On 13th March 2013, at 8:00pm (IST), i called my friend, he told me that he is getting a call from a different mob number & not my number, i cut the call and called to my second mobile, the same also showed getting call from a different number. When somebody was trying call me, then they were getting not reachable tone.

I weird part is when i called Vodafone on 14th march morning, one Mr.Naveen picked the call, and the person was so desperate to say that issue would have never happened and will not happen, and didnt give me a case number, the same happened when i called the second time ( I understand that he is doing his job)

But now vodafone needs to say, actually what has happened to my mob number.

or its understood that the service is pathetic

Regards

Good morning,

I have received a international missed call, while i have search for the country using the country code i found that the missed call received from Pakistan; as none of my relative or friend belong from Pakistan i haven't called them back.

Moreover, I had read an article on Times of India which alerts the users that now a days many mobile users get this kind of fake missed calls from Pakistan and they are asking for some personal and banking details; they are introduced their selves as a service provider representative and they claimed us as a draw winner with big amount.

The number from which i received the missed call is '[protected]'

Please do some action on it.

Hevin Patel

The Vodafone has launched 100 MB internet plan at Rs 200 and subsequently launched 1 GB plan at Rs 98. The 1 GB plan is available for everyone including the old customers. The old customers who come to know about it and call them, for them they change their rate plan to 1 GB. The customers who are not aware about 1 Gb plan and believe in their good faith that 100 MB is the best economical plan continues to pay higher amount.

Subsequently when one come to know about it and ask them to make a refund of excess amount paid they do admit that this is wrong but refuse to make a refund as their system does not permit it.

I fail to understand how can one jsutify a 100 MB plan at twice the price of 100 MB. The matter needs utmost attention so that telecom operator stops taking advantage of this oligopolistic market and continue to loote customers on ground of innocence.

Dear sir

I am Bharathi Please I request you to send my Vodafone address to My mail
This is My Number :[protected]
My mail id: [protected]@gmail.com
I hope you to send this address as early as posible

Vodafone activating caller tune and other vas services without asking me !
why?
vodafone mobile number - [protected]

Sir
My name is Dirar and I am a ported (from airtel) Vodafone customer in Kerala and my cell phone number is [protected]. My grievance is that the internet data allowance (balance) checking code (*111*6#) provided by Vodafone does not work on my sim .I have tried changing phones to check to see if there is anything wrong with my cell phone (GalaxyY gt S 5360) only to find that the problem lies in the sim and not in modems.

Sir, in order to make my grievance clearer to you, let me explain what a Vodafone customer is instructed to do to check internet data allowance (balance):

Dial *111*6#

Then a window comes on with two options:
1. Active Data Plans
2. Usage Allowance (ie: balance)

And when I go for option ‘2’ I get this invariable message

‘We are unable to process your request. We regret the inconvenience caused to you’

Sir, I am a regular internet user, and after every session I have to check my internet data balance so that my call balance is not accidentally sacrificed.

Sir, I have been calling 198 of the Vodafone customer care for over a month now, and every time I am put through, I get the empty assurances that ‘my problem will be resolved in 48 working hours or I will be contacted to learn more about my problem or my number has been escalated’ (‘forwarded’ but to ‘whom?’ and ‘where?’)

Sir , I humbly request you to get my grievance redressed as early as possible
Yours Faithfully
Regards
Dirar

I am a customer of Vodafone postpaid mobile service for almost one year with two connections. One fine day I get this message on my galaxy Y phone "Your subscription for Vodafone TV All Channel pack has been renewed and Rs 50 has been deducted.Your next renewal date is[protected]. To cancel send CAN TV to 111/144."

I am conscious enough to know what to activate and what not to....but the customer care executive would not listen. He would say, I had activated it. In the online forum, I have been seeing many such complaints. It means that Vodafone has a company policy of cheating customers with their hard earned money by sending such smss regularly. For one or the other reason, I have been paying 50~100 rupees every month for such SMSs.

If Vodafone would not refund me my hard earned Rs. 50/- this month and would not stop harassing me with such SMSs from now on, I am thinking of porting to other service providers.

I want to give the company a chance to redeem themselves.

Sir,

My name is Abul Faiz and my mobile no is [protected]. I have a problem
with my bill that my mobile bill is very high approx 5298/- (monthly charges - 488. Internet Charges -4755) I don’t think that I have used the same because I already activated 98 plan in which i get credit limit is 2500/ month than how come possible to cross that limit. and i also not get any type of intimation or information for the same.

Sir I am not able to pay 5298/- as this is very big amount for me. So
I request you to please check and help i also send mail to them but i did't get reply for the same till date


My alternate no is [protected]



Regards,
Abul Faiz
[protected]