Vodafone India Complaints & Reviews

APPEAL FOR REFUND OF EXORBITANT AMOUNT CHARGED ON THE VODAFONE MOBILE NO. [protected]
FOR THE PERIOD 03, 0CT, 2012 TO 02, NOV, 2012

I am citizen of India, has been working in Motilal Oswal Financial Service Limited (Company in short) , Motilal Oswal Tower, Junction of Gokhale & Sayani Road, Prabhadevi, Mumbai – 110 025 as Associate Vice President (Regional Manager- Business Associates posted as Delhi office since 1st August, 2009)

2. That before switching over to Vodafone by company the appellant has been using his personal Airtel Mobile connection bearing No. [protected] and bill upto Rs. 1500 /- was being borne by the Company itself as per the Mobile Phone Policy in respect of Grade 3 employees of MOSL.

3. That as per past official records of the Company since joining my earlier mobile bills never exceeds Rs. 2000 per month.

4. That the monthly bill for the above Mobile Connection as and when received the payment to the extent of Rs.1500/- is used to be reimbursed to the appellant on submission of the Airtel bills and excess amount is deducted from the salary after informing the appellant.

5. That the Company, for the reasons best known to it, decided to provide Vodafone Mobile Connections to all its officers including the Appellant having the same mobile number by them under Mobile Number Portability. Resultantly, the appellant was having no other efficacy but to accept the services of Vodafone as per eligibility mentioned in Mobile Phone Policy of MOFSL with the same number, i.e. [protected].

6. That initially on 14th September, 2012, the appellant was provided VMC plan for Rs. 500 (Unlimited) with 2G services activated on same day. Immediately the appellant came across with some problems in using the Vodafone GPRS services as find out due to slow speed internet connection facing delayed in downloading E-mails which required for the smooth functioning of the Company day to day communications with its associates. He therefore, made a request to Telehelp-MOSL on 16.09.2012 to change my plan. On option given by Telehelp-MOSL, the appellant opted for 3G facility with Promo Pack of Rs.650/- (Free 3GB downloading) which was activated through Telehelp-MOSL on 17.09.2012. Thereafter the mobile connection started working properly.

7. That in the meantime on 22nd October, 2012, the appellant was informed by E-mail from Mr. Dinesh Gupta (Manager-HR Operations, MOSL i.e. the Company) to note the excess usage mail from Vodafone and immediately the appellant sent an E-mail to Mr. Dinesh requesting him to mail the unbilled amount and in turn he asked to send a SMS to 111 stating “unbill” to get the unbilled amount but the same was not the correct number to send SMS to Vodafone. Rather, on the same day appellant directly enquired from Customer Care of Vodafone & applicant was informed that his billed unpaid amount is Rs. 1831/-.

8. On 31.10.2012, applicant again received mail from Telehelp-MOSL regarding excess usage & 10% standard deduction details of Mobile for September, 2012 amounting to Rs.481/- for the month of September, 2012 i.e. for Rs. 1831/- and the same must have been deducted from his salary This facts shows that up to 31st October, 2012, neither Telehelp-MOSL informed applicant about the exorbitant billing for the month of October,2012, Nor on applicant enquiry Vodafone Customer care inform about this excessive usage on the said mobile connection (Refer Para no. 6).

9. That with regard to billing of October, 2012 which was on very excessive side i.e. of Rs. 71,000/- (Approx.) and that too the same was deducted from appellant salary for the month of November, 2012, i.e. on 30th November, 2012 without giving opportunity to him to challenge this excess usage with the Vodafone. Therefore appellant sent an E-mail on the same day to Vodafone Corporate Care (corporatecare.[protected]@vodafone.com, corporate.[protected]@vodafone.com) with the belief that there is some technical/software fault as it is quite impossible to use at such a great extent on his mobile set and asked them to reverse the amount but applicant was informed that they cannot entertain his request individually and asked the appellant to come through the Company authorized person Mr. Dinesh Gupta as the Vodafone account is “Company owned Company paid Account”.

10. That appellant sent an E-mail to Mr. Dinesh on 2nd Dec, 2012 with the E-mail received from the Vodafone to take the matter with the concerned person of Vodafone to investigate the matter & rectify the bill. On instruction of Mr. Dinesh Gupta Vodafone revert to Telehelp-MOSL that the usage details from the 03/10/2012 to 02/11/2012 have been checked & found that the applicant has been charged for the genuine usages originated from his SIM card and he has been charge for Rs. 68,447.82 for 34223910 KB after getting the 3GB free discount for Rs. 6,291.46 & hence net chargeable amount will be Rs. 62,156.36 (Excluding Taxes) & also shown their inability to reverse the charges so levied towards the usage from said VF mobile number.

11. That it is all the more necessary to mention here that appellant has been informed about this exorbitant bill only after making the payment to Vodafone which has resulted into mental agony, pains, sufferings and stigma on my reputation and the same is causing an financial loss to the applicant and applicant also feel cheated or deceived at the end of Vodafone also through my Company for the reason that had applicant been consulted before making the said exorbitant amount, which is beyond the company limit of Rs.1500, applicant would have been in a position to fight the same or convince the Vodafone authorities. Aggrieved with the same the appellant sent a letter to Mr. Sudhir Dhar, Associate Director of the Company on17.12.2012 requesting him to take the matter with the Vodafone as undisputedly the bill is on very excessive side which is impossible on the mobile set of the appellant keeping in view his past billing of Airtel. It was very shocking that in a very short time of switching over to Vodafone, the billings started going on exorbitant side. The appellant submitted the following important facts to verify:-

(i) Appellant checked in the itemized bill provided by the Vodafone with effect from 17th Sept 2012 (the date on which 3G services was activated) on applicant mobile, each day usage was found to be very high & its shows that downloading shown in the bill was 24x7 in each every minutes/seconds over his mobile phone, which was not possible for any handset to standby for 24hrs & it needs charging atleast for 3-4 hours per day.

(ii) Total VF Mobile connect (GPRS- Usage in KB’s) shown for the period 02/10/2012 to 02/11/2012 was 34223910 KB (Means around 34GB), whereas the capacity of the applicant mobile handset is only 2GB & moreover his nature of job doesn’t required such usage.

(iii) Even applicant notice that on 18th Oct to 20th Oct he was at Motilal Oswal Tower at Mumbai for some HR- Udaan program & the usage for the aforesaid period shown in the bill for the VF mobile connect works out to 7251970 KB’s which in terms of cost comes to around Rs. 14,000.

(iv) Since the billing system is automated, obviously there may be chances of deliberate faulty meters in this case, or, there would be chances of issuance of duplicate SIM of the same number by the company.

(v) First notice/alert of excessive usage received by the applicant on 22nd Oct, 2012 by Telehelp-MOSL, by that time total usage by the applicant shown in the bills works out towards cost around Rs. 56,393/- , this shows that reasonable notice not given to the applicant after crossing of credit limit. Why Vodafone allow to reach the bill of an Individual to amounted Rs. 56,393/- without notice to the applicant or, to the Corporate & further Why keep the service continue beyond credit limit without further communication to the Applicant or, corporate Authorized person- Mr. Dinesh Gupta. It shows that Vodafone is guilty o[censored]nfair trade practice as exorbitant charges were levied in the bill for the usage not done by the applicant.

12. That accordingly the Company of the appellant took up the matter seriously with the Vodafone and in turn received the following reply on 17.12.2012 itself:-

“Dear Mr. Gupta,

Thank you for writing to Vodafone regarding the usages charge on your Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.We would like to inform you that as per our records, Vodafone mobile connect + Vodafone live @ Rs,500 with unlimited service is activated on dated 14/09/12 and the same has been deactivated on dated 17/09/12 as per your request only.

We would also like to inform you that as per our records, 3G data [protected]@ Rs, 650 with 3GB free service has been activated on your Vodafone mobile number on dated 17/09/12 with the service request number [protected] and the same service has been deactivated on dated 16/12/12 with the service request number [protected].

We would like to confirm you that as per our records you have been charged for Rs. 5,910.06 (VMC) + Rs, 7.00 (VL) for 2921430 KB (VMC) + 153520 KB (VL) after getting the discount for Rs. 5,909.86 (VMC) you will be charges Rs. 0.20 (VMC) Rs, 7.00 (VL) on your Vodafone bill i.e. 03/10/2012 on your Vodafone mobile number. We would also like to confirm you that as per process 2G and 3G service are fixed rental service, hence you have been charge rental and discount fixed basis.

We would like to inform you that as per our records you have been charged for Rs. 68,447.82 (VMC) + Rs, 1.64 (VL) for 34223910 KB (VMC) + 820 (VL), after getting the 3GB free discount for Rs. 6,291.46 (VMC) you will be charge Rs. 62,156.36 (VMC) + Rs, 1.64 (VL) (on 3G basis of 0.02p/10kb accordingly) on your Vodafone bill i.e. 03/11/12. Hence, post getting the above mention 3GB free usages you have been charge 0.02p/10kb accordingly. Hence you have been charge correctly.

We would like to inform you that as per our records you have been charged for Rs. 1,222.02 (VMC) + Rs, 75.42 (VL) for 611010 KB (VMC) + 37710 (VL) after getting the discount for Rs. 1,222.02 (VMC) + Rs, 75.42 (VL) on your Vodafone bill i.e. 03/12/2012 on your Vodafone mobile number. Hence we regret for the same.
Further, we would like to assure you that we cannot bill you for usages that are not made on your SIM card. As per the details mentioned above, we regret that we would not be able to reverse charges levied towards the usages made from your Vodafone mobile number.

Assuring you with best of our services and we value your association with us.

Happy to help,
Vishal Saluja - Vodafone Care”


13. That on receipt of the above reply to Mr. Dinesh Gupta who has forwarded the same to the appellant and perusal of which gave a great shock to the appellant that a person having field duties to perform has got the billing at a very exorbitant side is quite impossible keeping in view his previous billing on the same number and the nature of working of the appellant.

14. That it is pertinent to mention here that the Vodafone officials did not provide me the details of data alleged to have been downloaded 24x7 for the usage of which the appellant has been charged exorbitantly. It is again necessary to mention that it is very strange to note that a person seems to be omnipresent that on one side he is using the mobile 24x7 and on the other hand he is leading his team in performance of the officials duties including the field jobs assigned to him from time to time. It is also worthwhile to mention that the appellant also have a family consisting of his wife, two children, father and ailing mother, who also requires his constant help to visit the doctors for treatment. Meaning to say, the appellant apart from shouldering his high official, moral and ethical duties and obligations, he hardly finds any time to downloading the data at such a great KBs/MBs data.

15. That keeping in view my above submissions, it is ample clear that there are chances of getting my Mobile either paired with any other mobile or problem in the software of the Vodafone Company or the possibility of hacking of the SIM of my mobile cannot be ignored. Therefore, it needs thorough investigation in the matter at your end & as a special case this case will be escalated at highest management level of your company.

16. That now under these compelling circumstances, the appellant is very scared and afraid o[censored]sing the Vodafone Mobile phone after the above incident which happened in a very short span of 1½ months only and, therefore, has shifted from “Company Owned and Company Paid” to “Individual” and also got deactivated the 3G facility.


PRAYER:

It is, therefore, humbly requested that your goodself may be graciously pleased to look into the matter by calling for the details of the data usages from the Vodafone Company on the aforesaid number for a very short period of 1½ months for which the appellant used the said number including the technicalities involved by which any misdeeds may happen as the appellant is a layman and cannot understand the technicalities, if any, and after finding that the bill is prepared on some false and frivolous usages, the amount charged in excess may kindly be got reimbursed to the appellant.

Hoping for a favourable response at your end.

Thanking you,
Appellant
Dated: 24.12.2012

(Sunil Kumar Goyal)
Associate Vice President
(Regional Manager Business Associates)
Motilal Oswal Securities Limited,
801-806, 8th Floor, Prakashdeep Building,
7, Tolstoy Marg, Connaught Place,
New Delhi – 110 001.

Dear Sir,

I am using Vodafone number [protected]. Service provider has deducted once Rs 35 saying I have activated some service and again after 2-3weeks deducted Rs 50 saying I have activated All channel TV on vodafone. When I called customer care they said you have activated service while browsing internet even them I have registered the complaint and your money will be reverted back in 24 hrs. I am very much sure that I do not click any link to activate any service while browsing. mostly I browse my social network and mails and never click any advertisement link. Despite all effort I have not got my money back and talking to customer care again they says we can not give you timeline, you have activated the service and it will not be reverted back.
Please do the needed to solve the issue.

Thanks,
Amar

Respected Sir,
My Mother had a vodafone postpaid connection (#[protected] ). Due to sudden increase in call rates She requested Vodafone costumer care to terminate her connection. she even went to the vodafone outlet but they did not help her. They asked her to call costumer care and costumer care asked her to go to vodafone outlet. So, i request u to look into the matter so that they terminate our sim as soon as possible.
Thank You,
Shruti.

I got a call from Vodafone on 14th March 2013 as was said have to re-submit address and ID proof. Within 2 hours my connection was disconnected. I have been using this number - [protected] for more than a year and had submitted all the documents at BTM layout branch of Vodafone.

While this clearly shows some serious laps on vodafone for mishandling consumer data (god forbid the hard copy document has not fallen into hands of miscreants), them disconnecting service with just 2 hours notice is a big shame on Vodafone as a service provider.

I spoke to customer care and they gave a call reference[protected] Srinivas. He refused even pass the call to his supervisor. The representative told me to raise an issue with TRAI as it was per requirement from TRAI!!!!!!!!

I do not mind resubmitting documents (from a national security standpoint), but atleast a few days time should have been provided. Its unethical and a clear 'shameful customer service' behaviour. That too for the fault of some frivolous vodafone staff.

VODAFONE HAS TO ANSWER WHAT HAPPENED WITH DOCUMENTS.... HAVE THESE BEEN SOLD TO SOME MISCREANTS WHO INTURN USE INFORAMTION TO HAMPER NATIONAL SECURITY?????????

I am not able to make international calls form my Vodafone prepaid mobile of Delhi-NCR region. The problem started since 10-mar-13. I called customer care on 13-mar-13 and they said that there is no problem from their side, and i should try my sim in another phone. I tried that but still the problem persists. I again called customer care on 14-mar-13, but I was rudely told by Ms. Vandana that there is no problem and I shall just go to Vodafone outlet and get my sim checked.
It is not possible for me to leave office and go to outlet. the closing time clashes with my office time. and I am suffering huge problems due to no ISD facility.
please help.

Nidhi Agarwal

Hi,

I had an issue with my Vodafone Mobile number.

On 13th March 2013, at 8:00pm (IST), i called my friend, he told me that he is getting a call from a different mob number & not my number, i cut the call and called to my second mobile, the same also showed getting call from a different number. When somebody was trying call me, then they were getting not reachable tone.

I weird part is when i called Vodafone on 14th march morning, one Mr.Naveen picked the call, and the person was so desperate to say that issue would have never happened and will not happen, and didnt give me a case number, the same happened when i called the second time ( I understand that he is doing his job)

But now vodafone needs to say, actually what has happened to my mob number.

or its understood that the service is pathetic

Regards

Good morning,

I have received a international missed call, while i have search for the country using the country code i found that the missed call received from Pakistan; as none of my relative or friend belong from Pakistan i haven't called them back.

Moreover, I had read an article on Times of India which alerts the users that now a days many mobile users get this kind of fake missed calls from Pakistan and they are asking for some personal and banking details; they are introduced their selves as a service provider representative and they claimed us as a draw winner with big amount.

The number from which i received the missed call is '[protected]'

Please do some action on it.

Hevin Patel

The Vodafone has launched 100 MB internet plan at Rs 200 and subsequently launched 1 GB plan at Rs 98. The 1 GB plan is available for everyone including the old customers. The old customers who come to know about it and call them, for them they change their rate plan to 1 GB. The customers who are not aware about 1 Gb plan and believe in their good faith that 100 MB is the best economical plan continues to pay higher amount.

Subsequently when one come to know about it and ask them to make a refund of excess amount paid they do admit that this is wrong but refuse to make a refund as their system does not permit it.

I fail to understand how can one jsutify a 100 MB plan at twice the price of 100 MB. The matter needs utmost attention so that telecom operator stops taking advantage of this oligopolistic market and continue to loote customers on ground of innocence.

Dear sir

I am Bharathi Please I request you to send my Vodafone address to My mail
This is My Number :[protected]
My mail id: [protected]@gmail.com
I hope you to send this address as early as posible

Vodafone activating caller tune and other vas services without asking me !
why?
vodafone mobile number - [protected]

Sir
My name is Dirar and I am a ported (from airtel) Vodafone customer in Kerala and my cell phone number is [protected]. My grievance is that the internet data allowance (balance) checking code (*111*6#) provided by Vodafone does not work on my sim .I have tried changing phones to check to see if there is anything wrong with my cell phone (GalaxyY gt S 5360) only to find that the problem lies in the sim and not in modems.

Sir, in order to make my grievance clearer to you, let me explain what a Vodafone customer is instructed to do to check internet data allowance (balance):

Dial *111*6#

Then a window comes on with two options:
1. Active Data Plans
2. Usage Allowance (ie: balance)

And when I go for option ‘2’ I get this invariable message

‘We are unable to process your request. We regret the inconvenience caused to you’

Sir, I am a regular internet user, and after every session I have to check my internet data balance so that my call balance is not accidentally sacrificed.

Sir, I have been calling 198 of the Vodafone customer care for over a month now, and every time I am put through, I get the empty assurances that ‘my problem will be resolved in 48 working hours or I will be contacted to learn more about my problem or my number has been escalated’ (‘forwarded’ but to ‘whom?’ and ‘where?’)

Sir , I humbly request you to get my grievance redressed as early as possible
Yours Faithfully
Regards
Dirar

I am a customer of Vodafone postpaid mobile service for almost one year with two connections. One fine day I get this message on my galaxy Y phone "Your subscription for Vodafone TV All Channel pack has been renewed and Rs 50 has been deducted.Your next renewal date is[protected]. To cancel send CAN TV to 111/144."

I am conscious enough to know what to activate and what not to....but the customer care executive would not listen. He would say, I had activated it. In the online forum, I have been seeing many such complaints. It means that Vodafone has a company policy of cheating customers with their hard earned money by sending such smss regularly. For one or the other reason, I have been paying 50~100 rupees every month for such SMSs.

If Vodafone would not refund me my hard earned Rs. 50/- this month and would not stop harassing me with such SMSs from now on, I am thinking of porting to other service providers.

I want to give the company a chance to redeem themselves.

Sir,

My name is Abul Faiz and my mobile no is [protected]. I have a problem
with my bill that my mobile bill is very high approx 5298/- (monthly charges - 488. Internet Charges -4755) I don’t think that I have used the same because I already activated 98 plan in which i get credit limit is 2500/ month than how come possible to cross that limit. and i also not get any type of intimation or information for the same.

Sir I am not able to pay 5298/- as this is very big amount for me. So
I request you to please check and help i also send mail to them but i did't get reply for the same till date


My alternate no is [protected]



Regards,
Abul Faiz
[protected]

R. sir/madam,
After doing all complaints still problem is same there is no rectification from vodafone.
Now on the date of 10/03/13 my bill was generate & in this bill vodafone charged 693 rs excl tax for gprs uses, while i have already activate 500 mb free data for plan 49/month. vodafone gives msg after usage of 200mb, 80% of total usage & 100% of data usage but vodafone didn't sent me any msg in billing cycle also customer care executive was not able to tell data uses due to their technical problem also i personaly visited vodafone store to know my usage, on the vodafone store executive given assurance to me that vodafone will not charge extra & vodafone will intimate by msg according to your usage so finally my usage of data was increase by 80mb means 580mb of data so vodafone charged 693 rs for 80 mb usage.
Now due to vodafone technical problem my usage were increase & i have to give 693 rs extra, i have also complain to customer care regarding of that matter but executive was not taken my complain also today 11/03/13 vodafone disconnected my all services without notice wile i have already given full bill amount of 1120 rs on date of 10/03/13.
So please help me regarding of this matter.
Thanking you,
Regards,
Gaurav kothari
[protected]
Udaipur. (rajasthan)

Sir/ Madam

I m having a Billing plan of Vodafone which is of Rs.99 Rental with 1 GB 2G gprs plan free per month using for last 6 months and have being paying bills regularly. But without informing me vodafone changed my monthly billing 2G GPRS free plan to 3G 1GB data plan of Rs.250 per month, when i spoke to their customer care executive (198) he said that the plan was activated by default it was nor i who activated neither they activated it, but after 15 minutes he said that i have activated the said plan through vodafone call which was received by me on 26/02/2013 but i have not received any such call from vodafone. He could'nt solve my problem so i spoke to the Sr. Executive at vodafone (198). This whole telephonic talk went for an hour and above the Sr. Executive repeated the same thing. my query is now, how is this possible? that without intimating the customer the plan has been activated. i am totally disappointed with vodafone service, they have cheated on me. Kindly help me in this matter reply expected.

Thanks & Regards

Santosh Patole Tel- [protected]

Legal Notice Sent By Vodafone - Unnecessary phone billing and fraud by the agent

Hello,

I had purchased a VODAFONE postpaid connection with corporate benefits in Month of September 2011. Initial days only, i felt VODAFONE service was miserable and pathetic. Bad service include unnecessary extra billing, bad network service at my place, no response from customer care when wanted to change my corporate plans.
Later i changed my It company and did want to update my official details to VODAFONE and update my corporate plan accordingly . Considering that i could not get any response from VODAFONE over phone support i had to visit a VODAFONE customer point (This happened in the month of October - probably by this time i had received my first bill of 239 Rs(Paid)) - here also the customer agent was pretty unfair in helping me and caused the mess i am now in.
I wanted to check if my new corporate will be supported for the same corporate plan to continue my connection or to disconnect my connection if my corporate does not come under the discount tree. the agent said that my company(Corporate) will not be supported by VODAFONE for current plan and i will have to upgrade it if have to continue or i will be charged with local plan. the Agent insisted that the local postpaid plan would charge more so he forcefully " misguided" opt a plan of his choice. after a month when i got the Vodafone bill, i was shocked to find that the call rates are unnecessarily charged more. I got a bill charging me 516 Rs which made me go totally baffled. To My notice the discount plan mentioned by the representative was no where applicable. I anyways had made my mind to close the connection after i saw the unfair billing for which i went to VODAFONE customer care and requested to cancel my connection immediately. But still found my connection active even after 10 days of the report. later i got the third bill which charged me 970. and i was just shocked to the core. I had to call the customer support and rage at them stating i will not be liable to pay the bill amount as i already had applied for disconnection about 20 days back. After which I started getting calls from VODAFONE representatives stating to clear the unfair billing which VODAFONE has held on me.
Now after a year i am getting a legal notice from VODAFONE for repayment. Now I am totally helpless; please help me.I will never ever recommend vodafone to anybody for such a bad experience. I really would not appreciate paying unnecessary money for a postpaid plan whch i never committed for.

Thanks,
Pasha

Vodafone Connection : Mobile No: [protected]

Dated:[protected]

TO,
Mr. Marten Pieters
The Managing Director & CEO
Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

I have written the following complaint letter to Vodafone Customer care head office, Nodal officer & Apellate Authority. Also, on their facebook & twitter page. Hoping to at least hear from somewhere. All of the departments promise in written reply that they would call me but none of them have ever since. My phone number is [protected].

Hoping to get a solution from you. My grievances is mentioned the email attached below (that I had sent on 02nd March 2013)

Hope this email finds you in good health. I am very disappointed & almost in tears now with your customer service!

As I write to you , I was on call with your customer care rep Vishal who put me on a hold forever then when I called back again Vikas connected me to Ajmer Singh, the floor supervisor, who was least interested in my story & says cannot do anything. And, there is no manager available at a peak evening hour! This has been the story ever since with Vodafone Customer Service.. lately it has been disturbing & torturous!

I have been Vodafone customer since 02nd June 2010 and my credit limit- Rs.12,500/-.

As of 17th Feb, 2013 the total outstanding- Rs. 5208/- . I made a Payment - Rs.3000/- on 18th February, 2013. After a lot of tussle I could get to speak to a helpful manager Randhir Singh who got my number unbarred. What I did not understand was, Why do I have to boil my blood after making payment to get my number unbarred???

Ten days later, on Feb 28th, 2013, outgoing is barred without pre call announcement.

Recently, I have had to spend hours talking to your customer care 111 to get my payment updated and number unbarred each time! What is the use of such a credit limit & years of association with you if I have to go through such mental stress! The funny part is I keep getting messages from Vodafone saying that I have a specially assigned RM who I can to speak by dialing [protected] but I cannot dial since my outgoing is barred! What a mockery!

Also, your incompetent staff at the toll free number is the reason I had to write to you. Each time I have to repeat my issue to different rude representative. Most of the times I have realised that my previous conversation was not even recorded or no action was taken. Recently even the manager Manoj Kumar was so obnoxious! Most of the times I just hang up & call again hoping to get through a decent person to talk to. Apart from the daily stress, this is affecting my business & revenue.

It has been over 10 days today since I wrote my first complaint letter & briefly mentioned about filing a consumer complaint. I give Vodafone another 10 days to resolve my issue. A complaint letter to TRAI is already sent. This is to inform you that if no compensation is given I will file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986.

The consumer complaint will be at Vodafone' s cost and expenses, and I will seek compensation for the mental agony caused due to his deficiency in services.

Thanks & Regards
Anshu Anand
PR, Marketing & Business Consultant
anshu.[protected]@gmail.com

#VodafoneIndia is not HAPPY to HELP.

No one bothers to respond to mails! — Forwarded Message — From: Sweta Ghosh <sweta. [protected]@yahoo.com>
To: "vodafonecare. [protected]@vodafone.com" <vodafonecare. [protected]@vodafone.com>; "Vodafone. [protected]@vodafone.com" <Vodafone. [protected]@vodafone.com>
Sent: Tuesday, March 12, 2013 1:46 PM
Subject: Fw: Reminder 4: Your Vodafone E-Bill for Account No :1.[protected]Service Request No. [protected])

Hi,

Please respond.

Please get the plan changed from February 3, 2013 and make necessary adjustments in the bill and let me know how much I should be paying. My usage as mentioned in your bill i. e. 6525130kb is far less than 8 GB (the plan I asked to be changed to on February 2, 2013 and I was confirmed that it will be done in next 24 hours)

If I am not receiving a favourable response, I will be more than happy to cancel the connection.

Thanks & Regards,

Sweta Ghosh — Forwarded Message — From: Sweta <sweta. [protected]@yahoo.com>
To: "<vodafonecare. [protected]@vodafone.com>" <vodafonecare. [protected]@vodafone.com>; Vodafone India Vodafone services <Vodafone. [protected]@vodafone.com>
Sent: Sunday, March 10, 2013 11:09 AM
Subject: reminder 3: Your Vodafone E-Bill for Account No :1.[protected]Service Request No. [protected])

Hi,

Even though I had received a call, I have not received any formal communication from you about how you are changing the bill details.

Ideally, you should check the amount of free usage I will be eligible for for the entire month because of the change of plan on 2nd February and accordingly, the usage for the entire billing period.

Please respond.

Please get the plan changed from February 3, 2013 and make necessary adjustments in the bill and let me know how much I should be paying. My usage as mentioned in your bill i. e. 6525130kb is far less than 8 GB (the plan I asked to be changed to on February 2, 2013 and I was confirmed that it will be done in next 24 hours)

Regards,

Sweta Ghosh

Sent from my iPad
Begin forwarded message:

From: Sweta <sweta. [protected]@yahoo.com>Date: 9 March 2013 1:22:41 PM ISTTo: "[protected]@bluedart.com" <[protected]@bluedart.com>Subject: Fwd: Reminder 2: Your Vodafone E-Bill for Account No :1.[protected]Service Request No. [protected])

FYI
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Begin forwarded message:

From: Sweta <sweta. [protected]@yahoo.com>Date: 9 March 2013 1:20:14 PM ISTTo: "vodafonecare. [protected]@vodafone.com" <vodafonecare. [protected]@vodafone.com>Subject: Reminder 2: Your Vodafone E-Bill for Account No :1.[protected]Service Request No. [protected])

Hi,

Even though I had received a call, I have not received any formal communication from you about how you are changing the bill details.

Ideally, you should check the amount of free usage I will be eligible for for the entire month because of the change of plan on 2nd February and accordingly, the usage for the entire billing period.

Please respond.

Please get the plan changed from February 3, 2013 and make necessary adjustments in the bill and let me know how much I should be paying. My usage as mentioned in your bill i. e. 6525130kb is far less than 8 GB (the plan I asked to be changed to on February 2, 2013 and I was confirmed that it will be done in next 24 hours)

Regards,

Sweta Ghosh
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On 06-Mar-2013, at 1:49 PM, Sweta Ghosh <sweta. [protected]@yahoo.com> wrote:

Please respond.

Please get the plan changed from February 3, 2013 and make necessary adjustments in the bill and let me know how much I should be paying. My usage as mentioned in your bill i. e. 6525130kb is far less than 8 GB (the plan I asked to be changed to on February 2, 2013 and I was confirmed that it will be done in next 24 hours)

Regards,

Sweta Ghosh — Forwarded Message — From: Sweta Ghosh <sweta. [protected]@yahoo.com>
To: "vodafonecare. [protected]@vodafone.com" <vodafonecare. [protected]@vodafone.com>
Cc: "[protected]@bluedart.com" <[protected]@bluedart.com>
Sent: Tuesday, March 5, 2013 10:36 AM
Subject: Re: Your Vodafone E-Bill for Account No :1.[protected]Service Request No. [protected])

Hi,

I had placed a request (Service Request No. [protected]) on February 2, 2013 to change the tariff plan to MBB_VOL_1250_30d_8GB_3G and I was confirmed that the tariff plan will be changed within 24 hours.

I am surprised to note that the bill I have received is basis the earlier plan.

I called up your customer care number and Rakesh / Rajesh said that it was mistake done by the Vodafone customer service representative and he again took down the request for changing plan (Service Request No. [protected]) and said that the plan will be changed within next 24 hours.

But, when I asked him who is at fault that the plan has not been changed by February 3, 2013, he said it is Vodafone's fault. I followed up asking then who should be penalised and why should I be paying as per old plan, he said please hold on as I will connect you to my senior and it is 26 minutes now that I am in the call and yet no one is responding on the call.

Please get the plan changed from February 3, 2013 and make necessary adjustments in the bill and let me know how much I should be paying. My usage as mentioned in your bill i. e. 6525130kb is far less than 8 GB (the plan I asked to be changed to on February 2, 2013 and I was confirmed that it will be done in next 24 hours)

Regards,

Sweta Ghosh

Please find the attached mail you will find my problem.


From: [protected]@live.com
To: vodafonecare.[protected]@vodafone.com; andhrapradesh.[protected]@vodafone.com; andhrapradesh.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; [protected]@trai.gov.in
CC: [protected]@trai.gov.in; [protected]@trai.gov.in
Subject: RE: Your Vodafone E-Bill for Account No :1.90183181*********Escalation***********
Date: Tue, 12 Mar 2013 15:29:52 +0530

Hi vodafone,

Is there any update on this mail i don't receive any reply, i have mailed you people from 10 days.

Regards
Naveen Katikam

From: [protected]@live.com
To: vodafonecare.[protected]@vodafone.com; andhrapradesh.[protected]@vodafone.com; andhrapradesh.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; [protected]@trai.gov.in
CC: [protected]@trai.gov.in; [protected]@trai.gov.in
Subject: RE: Your Vodafone E-Bill for Account No :1.90183181*********Escalation***********
Date: Sat, 9 Mar 2013 10:02:38 +0530

Hi Vodafone,

I have mailed you people regarding my service bard issue on 3rd march but no body turnaround to look into my issue or reply to my mail from one week. Is this the service we are getting from vodafone.

Looping vodafone Corporate ap

TRAI: this is the the response we are getting from the vodafone support from last one week please suggest me further steps to sort out this issue.

Regards
Naveen Katikam

From: [protected]@live.com
To: vodafonecare.[protected]@vodafone.com; andhrapradesh.[protected]@vodafone.com; andhrapradesh.[protected]@vodafone.com
CC: naveen.[protected]@cognizant.com; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Subject: RE: Your Vodafone E-Bill for Account No :1.90183181*********Escalation***********
Date: Tue, 5 Mar 2013 08:53:08 +0530


Looping vodafone nodal andhraprades, appellate andhrapradesh.........

Hope a reply soon.

regards
Naveen Katikam
From: [protected]@live.com
To: vodafonecare.[protected]@vodafone.com
CC: naveen.[protected]@cognizant.com; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Subject: RE: Your Vodafone E-Bill for Account No :1.90183181*********Escalation***********
Date: Mon, 4 Mar 2013 11:31:44 +0530

Hi Vodafone,

Any update on below mail

Regards
Naveen katikam

From: [protected]@live.com
To: vodafonecare.[protected]@vodafone.com
CC: naveen.[protected]@cognizant.com; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Subject: RE: Your Vodafone E-Bill for Account No :1.90183181*********Escalation***********
Date: Sun, 3 Mar 2013 12:42:00 +0530


Hi Team,

I have converted my airtel number [protected] and [protected] to vodafone on January 2013. First bill has been generated on 25 of January and the due date is 15 of March but the service for [protected] has been suspended on 2nd February without any intimation. I have called vodafone care for 5 to 7 times but nobody given the correct information i am in journey to Tandur. I came back from sangareddy to chandanagar to check the status of my account in vodafone mini stores to my surprise i found there were two bills pending on my number first bill is raised on 25th of jan 2013 and the second bill is on 1st of feb 2013 that is for 4 days due to that reason it has been suspended. vodafone mini stores people suggest me to pay the bill but it is going to activated after 4hrs. after that i visited vodafone stores in madhapur the same story again with some additional information given that ‘I have requested to raise the bill again so they have raised the bill which is on 1st of feb 2013’. After a lot of discussion they have activated my account. When my account get activated so many people has been call me from last 3 hrs I missed my official calls it shows very bad impact on me to my higher officials.


I want to know?

1. Why the service is temporarily disconnected when my bill due date is on 15th of March 2013.

2. Why the second bill was raised on 1st of feb 2013.

3. Why there is no consistent information from the vodafone executive of customer care.

4. Why I have to continue your service.

5. What is the action you are taking on the executives who I have spoken from my other number([protected]).

6. Why there is lot of irresponsibility in the faces of the executive who were in Vodafone stores madhapur.

7. Why I have to pay the bill.



I want to do.

1. Complaint to TROY regarding this disconnection.

2. Complaint to Cognizant Administrative and HR department no to enter Vodafone vendors into Cognizant prim ices as this is a corporate connection.

3. I will sue in the court of law if i dos not have proper replay.


FYI...


bill summery screen shot



Thanks and Regards
Naveen Katikam

Dera sir
Maine corporate connection liya dated 12/03/2013 ko ajj tak koi verifiction nhi hua aur vodafone walee khte hain ke verification nagative hua phir se karna pde ga dusri bar fir se nagtive hua agar unko add. nhi mila to alternate number par call krna chiye tha vo bhi nhi kiya jab ke dusra no 24 ghante on rehta hai.
Pls. help me what i do
Surjit singh
[protected]