Vodafone India Complaints & Reviews

respected sir/madam

on my postpaid number [protected] i have activated vodafone BIS services of rs.400 in dec-2012. But i have been charged havily for vodafone live in my bill. I am very much aware of the difference between BIS and vodafone live services and their charges, i can guaranty you that i have not used any kind of vodafone live services in my bb( model- tour 9630 3g). i have complaint this issue many times to my nearest vodafone customer center but havent received any help yet rather they have asked to mail to vodafone bb customer help support. but even from them i havent received any satisfactory help yet.
i would kindly request you to help me with my prob., so that i can use back my number asap.
pls rly asap.

thanking you
rohan bhargava
[protected]@yahoo.co.in
+91-[protected]

I am using Vodafone Postpaid connection from few years but suddenly on 8/02/2013 my mobile get lost, i blocked my SIM same day and the executive confirmed me i will receive the duplicate SIM by courier with in 24 working hours. my SR no is [protected] . but i have not received duplicate Sim till now, even after complaining again and again i.e. SR no [protected] on 11/02/2013 and SR no [protected] on 12/02/2013. It cause me huge loses.

I am very disappointed with such kind of pathetic services.
Kindly look into the matter and help me.

I had lost my postpaid sim card while traveling from kalyan to thane. I called the customer care to report of loss and asked him to terminate the service as I don't want to continue their service. He said he will suspend the sim but it cannot be terminated without returning of sim card (which has stuck to a tyre of a car due to mud in the monsoon period). He said he will dispatch a new sim card to me at the registered address. But I am not working at that Address and I am not even in the same city where I had taken the card. I told him that I will come to Vodafone store to collect and terminate the card, but he said that cannot be done.
Now they are sending me bills saying that they will take legal action for non-payment while I had cleared all my dues till the month in which my card was lost.
I don't understand that when nobody has received the sim card or activated it, why monthly rental is being charged?

Regards,

A.B.Balgi

My name is praveen kumar patil, I am an vodafone subscriber. I want the call details of my vodafone prepaid number[protected]incoming+out gooing+ Messages(incoming,outgoing) ) for the months of Nov-2011,Dec-2011,Jan-2012, Feb-2012 and March-2012.Still this number is used by me only.Please help me out for getting the call logs for said above months.Other wise what will be procedure?

I have take vodafone postpaid sim from vodafone ghatkoper store on first month company had given bill Rs 642 , 2nd month bill Rs 741, on 3rd month Rs 1038. 4th 2292.45, all bills paid in time bill amount has charge over plane given by your company Now I wish to port number to another company.In your store when I visited to convey my problem of bill they r not giving any reply to me no I am held up by vodafone company now I went to mtnl with porting same no but compan has rejected porting kindly look in to matter and give repply on my email,or call no [protected]

Dear member,

I took Vodafone first recharge 3G internet plan 505Rs. I never got 3G speed, it is worser than 2G speed and often interrupted speed.

I complained to customer care and they told me that my problem will be solved by 12 February. My SIM was activated on 06th of Feb and even after one week no problem solved. Apart from that, they also block my number so I can not make any call on 198.

Is there any way where I can charge my complaint officially and get my money refund?

Thanks
Rajendra Singh

Myself [protected] user.

I have been a postpaid user of vodafone number for several years (4-5) and being paying the bills properly without fail. I am currently in overseas on an important project. Last month i recieved my bill as Rs945/- and i tried paying it through online through my credit card the vodafone payment service did not capture it even after several times of trial. I even tried my wifes credit card it did not work from here. therefore i choosed to tell them about this issue and emailed back to them with my mothers number to collect the payment from her which they usually do on request. I really respect the service of vodafone and do have recommended for many. But recently i have got am email after one month telling me to pay Rs 6225 /- and i would face legal actions and threatening email to which am deeply hurt and am not able to work in my current project properly due to their email and it embarress me a lot that they suddenly asked me to pay 6225/- instead of my original usage amount. i do have all my payment failure emails and the emails which i contacted them telling my mothers number. but i dod not expect vodafone employee to act in this way embarrasing me. I do believe that vodafone is an excellent private organisation as i have used them throughout many countries and had good service. But this email has hurt me alot. i need the necessary actions against this.

regards
Enoch

I have been using Vodafone services for the past few months and have had such a bad experience that I have finally decided to terminate the connection. They activate unwanted plans without your knowledge and deduct balance from the account.

For example, Vodafone Live was activated automatically on my phone and balance deducted at regular intervals. Customer care people asked me to send "CAN VL" to 111 to deactivate the same. I tried it several times but everytime I got "Invalid Keyword" as response. Tried sending "HELP" to "111" but again got the same response. Customer care people say this is the only way to deactivate "Vodafone Live" and nothing else could be done but to let the balance deducted. Even their site feedback form does not work and their nodal officers never pick the calls.

When you call the customer care, they keep you in waiting for more than half-n-hour and if you are patient enough to wait, you can have the "PRIVILEGE" of talking to them, only to be kept on hold and disconnecting the call. This is a very pathetic and unacceptable behaviour.

PLEASE BE AWARE OF THIS FRAUDULENT COMPANY!

I received the bill for Jan 2013 for mobile no [protected] and the bill amount of Rs 9,020 is
significantly higher than my monthly average bill of approx Rs 1,300 that I
get every month. The higher charge seems to be on my internet usage (GPRS
service). This higher bill amount is unacceptable.

I am on a blackberry package of Rs 599 and I changed my device to Iphone on 26
October. Please note that from 26 October to 22 Jan although I was using
iphone, I have not been charged any additional internet usage charges and no
one from vodafone told me that I will be charged a sigificantly higher amount.
When I see the data charges on my itemised bill, I can see that I have been
charged everyday a significant amount from 22 Jan, the maximum being Rs 1,232
on 2 Feb.

Please note that Vodafone did not inform me about disconnecting my Blackberry
plan since I have been using Iphone. After inquiring about the high bill for
Jan 2013, I have now changed my plan to an iphone unlimited plan. Now by changing my plan that requires me to pay an additional Rs 100 per month, it seems I have unlimited usage. This seems completely inappropriate given that for not going so I have been charged an excess of Rs 7,500 in one month.

After repeated complaints and written communication, Vodafone refuses to reverse the charges. This demonstrates the malicious intent of Vodafone to cheat customers.

Hopefully you will do the needful.

Dear Sir,

I, Ravinder Grover mobile subscriber of Vodafone from March,2011 in Delhi Region. Vodafone has provided all subscriber a Relationship Manager. I also have a R.M. for my Mobile No.(Don't want to take the name.) Few Days before i request them to describe me a suitable Post Paid Plan. R.M. has suggest me that they will forward my request to Post Paid Dept. & Post Paid Customer Care will call me back. After some time post paid customer care called me, but at that time i was busy i ask them to call after 30 minutes, but they didn't call me. After one Day they again call me around 11AM, i was busy at that time also, i again ask them to call me after 30 min., but they didn't at that time also. Afte few days i decide to use MNP so generated a MNP code which is valid till 17th Feb. After the MNP Code generation my R.M. called me & apologize me for the short fall in services. While talking to R.M. i have given him a particular time of monday to call me back by Post Paid Customer Care. But customer executive are in too hurry they call me on saturday when i was in meeting. Just because of that call i faced too much problem in that meeting. Its still not over. After few days i use Call Back services. Some one called me , but i ask him to transfer my call to particular R.M. because he knows everything about the case. But that man is still not helped me & not even try to pass my message to particular R.M. After a Day i again use Call Back service still the same person called me , again i ask him to forward my request to particular R.M. The same case is again repeated Today also.

Now you decide what to do.

Regards,
CA. Ravinder Grover
Mob. No. +[protected]

Hello Vodafone,

Back in November I have complained regarding the IR activation.I am attaching the receipt that I have got from the Vodafone store person. Now let me know the action you will take ?

The request number is : [protected].

Regards,
Prasad

[protected][protected]Below is the earlier complaint I have lodged[protected][protected][protected][protected][protected][protected]
Hi,

As per the instructions from Vodafone customer care, I have visited Vodafone , Kukatpally store (opposite BJP office) to activate international roaming on my AP mobile no. I have payed 3000/- and got the reciept. The store person informed me that in 24 hours they would come for verification. I waited for one day and no one came for verification. The very next day I had to leave India. I tried to reach the customer care from abroad now the customer care is saying that they cannot activate International roaming because the security deposit 3000/- is not reflecting on my no. I dont have the reciept copy with me now. I feel like cheated. Please help me. I need to access my mobile number.

Regards,
Prasad

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

i don't have much words to right here so just want to inform you what services u providing to your customer. i changed my idea number to Vodafone and now i think that is my big mistake i hv done because o[censored]r executive mistake in my home address am just suffering .my outgoing has been blocked by you n from yesterday i cant make a call as i don't have any other number i went to your Vodafone store at mahipalpur to complain but they r as helpless as i am they just gave me a SRno [protected] n done but just can u understand what kind of trouble am in i am really sorry but i changed my idea no to Vodafone thats my big mistake. u do mistakes n customer will suffer now only option is consumer court and very soon i will ask u to come there n u have to pay for what i am suffering just because of Vodafone.this is really disgusting..

My Card is Deactivated without Noticing me and the customer care officer tells me that you receive any call and massage from our company but no massage or call in my number and deactive my number [protected]........ so please do something this is my very old number and i want this number back..... this is very rude thing of vodafone company.

Sir,
I have recharge Rs 249 3g pack on 2 feb 2013 i.e. 30 days packs, i got the sms from vodafone that my 3g data pack is activated within 2 mins. Till there everything is fine. my mobile no. is [protected]
Now when i used my sim in data card( data card made by HUWAEI which support both 2g/3g network), that sim does not show 3g network, i have other sim also like of airtel, tata docomo that are showing 3g network in the same data card, & also i have checked the same sim in 3g supported mobile, so i made a request by email to vodafone that the sim is not showing 3g network, while it is showing 2g network but i have made recharge of 3g, so you must do something about it. [3g network is not available]
Till today i have sent then 6 emails and one complaint through mobile their complaint no. 198 where my service request no. is 2317 registered on 9/2/13 and by email service complaint no. is [protected]. by email dated 8/2/13
But till today they have not done anything to my problem.

Problem: That i have recharged with Rs249 3g data pack, but no 3g network is shown or available by vodafone, i have checked this near RML hospital, in Supreme court also, in India gate where i have checked that this sim does not show 3g network, even after paying Rs249 i am still getting 2g network by vodafone
if in this 30 days pack , 11 days have already been gone, what is the use of recharging them, i want my money back with compenstion.....

issue: no getting any error message, but simply no 3g network is available, how to connect 3g internet, if even connection network of 3g not shown by vodafone sim

please help me.
my mobile no. [protected]

Activation of Daily Jokes Pack on 12/11/2012 (Pre-paid number-[protected]) without prior authorisation at your own discretion and deducting money from my pre-paid balance for the same. I am mentioning the date since this number was with my father Shatrughan Sharma was at the the time of activation of the above services was in coma and undergoing heamodialysis at IGIMS Patna . I was with him at that time attending to him and his mobile was with me. Since I am also a doctor myself and educated enough to know which services I want and which one I don not and how to go about it in either case .

Any way since my father was in coma at that particular time and was undergoing heamodialysis at the time you say the services was activated ,You being an educated person will easily appreciate that any son whose father is fighting for life will be ever thinking of activating Daily Joke Pack. Don't you think that this is a joke of very serious nature and require all kind of attention and action? Sadly my father couldn't defeat death and died due cardiorespiratory arrest on the same day (12/11/2012) at 9:40 pm.

I can attach the entire relevant document if needed:
1) Death certificate issued by Indira Gandhi Institute of Medical Sciences
2) Death certificate issued by Municipal Corporation of Patna
3) Document showing his period of stay at IGIMS

I am taking this matter very seriously since this is insult to my father and to me as his as this activation clearly implicate me that while my father was fighting for his life I was interested in subscribing to your value added services which was Daily Joke Pack.

I will do what I can do get justice. I will adapt to whatever means permissible under law to get justice for me and for other people who have cheated. I will find out whether I can go Facebook or Twitter with all above document and my doubts to the learned member of our community here in India, England and Other part of the world for their opinion. I will fight to the hilt since you are not only one, I had similar experience with Reliance and to avoid this I switched to Vodafone. But your flash massages are far more dangerous, they are like drone.
Other Aspect
What is this flash massage? Is not a purely a trap to suck money from poor and ignorant person who is not aware of it and whenever the screen flashes people who may mistake it for a call and may press a button leading to deduction of some amount of money from their pre-paid account which you being learned can very well appreciate how could they have earned it. Conduct a survey regarding Flash Massages which will help to you to evaluate how many in India are aware of it, understand it and how many want it.


A poor person or a labourers who is not aware of the Value Added Services activated on his number and certain fixed sum of money is being deducted regularly from his account recharges his mobile by Rs.30 but immediately a sum of same amount is deducted by you for services likes like Daily Jokes pack thereby decanting his account. Now he land lands up in an emergency and thinking that since has recharged his phone few moment ago, tries to make a call to a person who can bail him out of such precarious situation but his effort goes in vain since you have deducted and decanted his account as charges for unwanted Value Added Services thereby disabling him to make a call. His problem may be of serious nature and due to his inability to make a call he may land up into problem which may permanently put him into a situation which may emotional. Physical or Economical. Vodafone profit with Human Touch.

Don't you think that most of the population (mainly womenfolk in villages and elderly) are not aware of the proper methodology o[censored]sing a mobile phone, and if a Flash Massage comes to their screen they may take it to be an incoming call and press button, thereby losing their hard earned money. Vodafone your flash massages a very sly way to extract profit. Vodafone do think that people who are working in field as laborers or pulling rickshaw for their likelihoods can understand jokes in English. Vodafone this is India not England and people here are as well educated as in England and you know this and you are trying to use this as major platform/methodology for profit.

Suppose half million of your subscriber are ignorant about this value added services and flash massages and out of ignorance press the button which is coveted by you how much you end up profiting purely out of ignorance.

Have any of your call centre executive tried explaining what is flash massages before sending it. At least this much could have done.

What is this flash massage? Is not a purely a trap to suck money from poor and ignorant person who is not aware of it and whenever the screen flashes people who may mistake it for a call and may press a button leading to deduction of some amount of money from their pre-paid account which you being learned can very well appreciate how could they have earned it.

Conduct a survey regarding Flash Massages which will help, you to evaluate how many in India are aware of it, understand it and how many want it.

Do you think this an honest way profiting by utilizing ignorance of our people?

Suppose we want any value added services why don't you let us try for ourselves. We will talk to the customer care services and enquire about the various value added services and accordingly we choose if we need any and then request to you ourselves to activate it. We can send them a massage composed by us not by you to request for any value added services. You don't compose soliciting flash massages for us and sent us to us ask for answer is yes or no. Galti se button dab gaya ka alibi nahi rahega.

I warrant reply as soon as possible. You are not happy to help but happy to juice out profit , disregarding the mannerism of it. When I talked to your customer care executive he was helpful in a reverse way.
Mujhhe ye jabab nahi chahiye ki galti se button dab gaya hoga. I am a doctor and I very well know the meaning of Galti se. You actually want this galti to be committed so that you gain/profit from it. Isn’t Vodafone?


Thanks & Regards
Dr.Manish Kumar
Assistant Profeesor
IGIMS,Patna

No Refund of Security Money

I had a post-paid Vodafone connection ([protected]) . I have disconnected my connection on 10-Nov-2012. The receipt number PJB001C121110_4394142. I was promised to get return my security money (Rs. 250.00) within 60 working days to the address I have given for refund. But still yet security not refund me.. pls do needful... contact number-+91-[protected]

Hi,

This emal is regarding the vodafone number [protected]. It's a corporate number and the connection is in the name of Sutapa Saha. Email ID - [protected]@gmail.com

There was a billing dispute that was discussed with retention team in Dec 2012. When it was assured to me that they will do the best to solve the issue which will be reflected in Jan 6th Bill. Later, when I received my bill after 6th, I checked and saw it seemed to be corrected and thus I made the payment of my bill.

Suddenly today, I see my service has been barred, without no prior emails/ calls. I am surprise to see that.

I called Vodafone customer care (111) and got in touch with a CCE (Kamal Sharma). He started the call with all incorrect information, then when I asked to re-confirm, he went back and told, retention team has disconnected the line.He also informed, retention team has tried to get in touch with me once or twice on call. But they could not.

I wanted to speak with the retention team or his supervisor and he DENIED to transfer the call to any one. He straight way said, this can't be done.

With all these going on, I have few questions -

1. WHY MY CONNECTION IS BEING DISCONNECTED WITHOUT MY CONFIRMATION ??
2. WHY THE CCE WAS COUNSELING INCORRECT ?
3. WHY HE WAS SAYING NO WHEN ASKED TO TRANSFER THE CALL ??
4. WAS' NT IT REQUIRED TO GET IN TOUCH WITH THE CUSTOMER BEFORE DISCONNECTING THE CONNECTION, WHEN CUSTOMER HAS MADE THE PAYMENT ?
5. WAS THE COMMUNICATION CLEAR?
6. WHY I AM AGAIN BEING ASKED TO MAKE THE PAYMENT AND SUBMIT DOCUMENTS??
7. WHAT KIND OF FRUSTRATED SERVICE IS THIS ?
8. DOESN'T CUSTOMER HISTORY SEEMS OKAY TO YOU GUYS ??

I'm Jasim Uddin here.. Yesterday Rs.20/- has been deducated from [protected] without my permission.. So you are asked to return the deducated balance as soon as possible.. Otherwise I've to make a Complaint to the TRAI..

Thanks & Regards
Jasim Uddin
Mob: [protected]

Imposing charge on 3months 3G data plan on my new connection number [protected] which was valid for 3 billing cycle which company without any intimation terminated it and restricted all numbers related to my documents. Company assured me of providing 3G DATA PLAN service free for 3 month on new connection which i had taken but they terminated the plan at the end of 2nd month billing cycle and charged for 3rd month totally saying we never told this sort of plan & enforcing us to pay the entire data usage charge of Rs 4,599 or else they would send legal notice. We approached as well as called many times to their executives but they probably listen and never replied back. They have also terminated my another number [protected] because of this. I am very disappointed with this company and don't know what to do next.

Dear Vodafone,

I recharged Rs. 98 for my Vodafone prepaid mobile ( [protected] ) via https://shop.vodafone.in/shop/rechargeOnline.jsp and pay the amount using onlinesbi . But the recharge was not done and I even did not receive any mail or SMS for this recharge while Rs. 98 was deducted from SBI account. Transaction details as follows...

07-Feb[protected]Feb-2013) TO TRANSFER INB Vodafone VODAFONE Payments MSBI[protected]IGG0210837 TRANSFER TO [protected] BILLDESK TRANSACTION A 98.00 )


Please do the needful to get it corrected or return my money as early as possible.

Regards,

Niharika Baishya
Guwahati
email:[protected]@gmail.com