Vodafone India Complaints & Reviews

Hi,

I had been using this telecom service (cell #[protected]) since 2006 and had never defaulted any payment, the reason for which my credit limit was increased to Rs 9000/-

However a couple of months back when I started the Blackberry service (399 Unlimited plan) I had enquired the complete usage details with Vodafone customer support and was informed that the downloads were to be totally free, except for live streaming through Vodafone Live which would carry a certain charge.

Since then I started using the service for browsing the internet and for downloading songs through BB browser. But to my surprise when I checked my bill status in mid November, the unbilled amount (without discounts) was to approx Rs 1800/-. I once again the customer care, and was assured that this amount would get deducted once the final bill is generated and the payable amount would be only for the Blackberry plan plus the rental and other call charges.

Finally when I received the bill for the month of Dec 2012 on 28th Dec 2012, I was totally shocked to see the payable amount of Rs 6081.82/-. Again to my surprise, this time the customer care informed me that I had used Vodafone Live to surf the net on my handheld. It is hard to believe, how can I be charged for Vodafone Live when I have been using the Blackberry unlimited plan with the Blackberry browser. Further I was told to write a mail to corporate.[protected]@vodafone.com which I did.

I thought my query was answered as I had completely explained him that I was downloading the data from my Blackberry browser from normal websites and also I was not using any pay sites. Further, the back office team called me after listening to the call recording, and told that there was some confusion during the call and that the plan explained by the customer care was correct and hence the charges levied were also accurate. But I still fail to understand that when you admit that there was a confusion during the call, then how can you say the information given was correct? It seems like you are contradicting your own statement.

Secondly I was also informed that the settings on my phone were altered by me to Vodafone Live and not to Blackberry browser. But again I fail to understand that when I had set the browser settings as guided by the customer care, then how would I change the settings when I know that the usage of Vodafone Live is chargeable?

Moreover I was told by the back office team that I would be eligible only for a 20% discount on the bill considering my long term relationship with Vodafone. But why should I pay the other charges when the information provided was incorrect by your customer care?

Further I made payments of Rs 700/- & Rs 300/- to avoid disconnection. Then I visited the Vodafone store on 02nd Feb 2013 and registered a complaint (#[protected] and was told not to make any bill payments and was also told that the Nodal Desk Mumbai team would call me / mail me in a couple of days. But nobody called me nor did they mail me, and the service was disconnected. I myself contacted the Nodal Desk asking about the status of the complaint and was told that they are still working on it.

Its been 2 weeks now that the service has been disconnected and the bill amt has been elevated to Rs. 7889.09.

Hope that my grievance would be addressed on priority.

Regards,
Shrikant Sawant
Email: [protected]@yahoo.co.in

My name is Naresh Kumar, I have got activated an Internet pack of Rs123 which is valid for one month with 1 GB data, and want to use this net pack on my PC but when I connect my PC with Internet using my NOKIA E63 phone as modem with the help of Nokia PC suit, in the beginning it gets connected but after 5 or 10 minutes it gets disconnected itself then I have to reconnect it. I have talked to Vodafone customer care a number of times but no customer care executive provided me solution of this problem they often put my call on hold and don't attend again or they started mobile helper ad massage. So I want to get solution of this problem.
My Number is [protected]

Sir,
1)On dtd.21/02/2013 through online I paid Rs.98/- for Recharge of Internet pack to Vodafone Prepaid (2G) Mobile No.[protected] the details information to whom the amount paid cited below-
Payment Id[protected],Payment Remarks 0222,Prepaid Mobile Recharger,Euronet Worldwide India Pvt. Ltd., West Quadrant,IInd Floor,ILFS Financial CTRE,BKC,Bandra-400051
2)On dtd. 24/02/2013 through BPC-Bill Desk online payment of Rs.29/- made to VODAESP-MICI[protected],Payment Id[protected] for top up 29/-
Till now No action was taken , No Recharge was made from their side.Hence I compelled to recharge the both package from one Betel shop in local Market.I have sent many e-mails,messages,even discussed with Vodafone Care through 198 etc., but every time they are saying within 4-5 days all the amount will be credited to your account from where deducted.Result ZERO. Please help me.

Dear Sir/Mam

Since Morning I a trying to take out Duplicate Bill, but Vodaphone website is not working. I called 111 & post a request for Duplicate bill processing on my email Id. Then again I called up 111 ,First time Mr. Inderjeet (149787) and ask help from him, First of all he is not able to understand my Problem, I ask him to transfer my call to Senior but he say he is not able to transfer the call.
After that I call 198 for complain and talk to Ms. Mitha, she say systems are not working so she is not to file a complaint, I ask him to transfer call to Senior she tranfer the call but it get disconnected automatically.Then I again call 198 talk to Gurjeet and ask to tranfer callto Senior he tranfer the call but it get disconnected automatically.same maner I talk to Ms. Pallavi, Ms.Rajvinder, Mr. Jaspreet. Then I have word with Ms.Pallavi (Floor Incharge) she said my Duplicate bill request is not Generated & she genrated the same at that time. Than I requestto discontinue my services then the call is transfer Ms. Pooja she check the all status but my problem was as it is.

Is this the way a well known telecom company deals with Customer.



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Thanks & Regards
Anubhav Kaushik
+91 [protected]

I am requesting for hard copy of my bill and they never delivered and when I did not paid the amount they charged me late payment fine (Which is obvious) but is it not obvious that if a consumer is complaining again and again for the bill he is not getting it delivered. When called to there customer services they are the most Pathetic people sitting there. They reply you like they are giving you a loan. When we say that we will not use the services they said okay we will close your number.

Is it the way to treat a consumer because of whom your business is running. I know that will not impact at all you guys but think if your services would be like this no one will use VODAFONE again. I am using vodafone since 2003. My first number was (Which now given to someone else when I got transferred to Delhi) [protected] and then in Delhi I purchase another vodafone which I am using till the date i.e. [protected] (I had no issues with this untill I purchase another vodafone) Then I purchased [protected] for which I am not receiving my bills and getting charged for late payment. If you want you can stop all the numbers but I will not pay a single rupee till the time that would not be settled soon.

Dear Team

I had given request for porting no to vodafone store on 16/2/2013 for which they had not forward to Aircel
Again request has given to vodafone store on 25/2/2013 which has been forward the same day to aircel
but till date that request has reached to aircel office, I had visisted 10 time to vodafone store lajpat nagar
but no one want to take pain to resolve the issue
phone no is [protected]

thanks
harmeet kaur
[protected]

Hi Team,

I have taken a post paid connection, [protected], with advanced rental of Rs.499/- under corporate connection from my company on Nov 15 2012. Outgoing calls are barred in a week's time stating that there are multiple connections. They have asked me to provide canceled cheque to avoid disconnection. I have told them to disconnect and refund my money. No response.

I am getting calls from collection team that I have to pay Rs.500/- outstanding!!!

I don't know from why should I pay Rs. 500/- again? That means either the person did not paid the amount to Vodafone or The paid amount s not reflecting in the right place. When I have asked that person he said the amount is reflecting in security deposit. Why this has happened no idea.
But I have received a legal notice mail from Vodafone. This is not expected from a MNC company and a market leader.

Another twist in the story is my Vodafone data card is barred, stating that this number, [protected], is linked with my data card. I have to pay Rs.500/- to unbar.

What kind of play this is??

I would request to suggest or solve my problem.

1. First I need my Data card to be activated.
2. Either Mobile number or Refund my money.

Details of the person who has collected the docs from me,

Manohar - Vodafone Corporate Representative
[protected]

Regards,
Anki

I am getting flooded by flash messages on my vodafone number. Have complained more than 10 times on 198, but still it doesn't stop. Each time they tell to send some "CAN FLASH" message to 144, deactivate flash on vodafone services in hanset, or they just take complains and say it will be stopped in next 4 hours. The message keeps on coming all day and night, whenever I have to use my phone, i need to cancel around 50-100 messages. I don't know why do these people provide such services if they do not have the expertise to do so. Can any one look into the matter more diligently or the customers just need to quit their service and switch to other service providers.

Srijan
[protected]

My mobile number is [protected]. I had subscribed free internet pack on 03.03.2013 . The pack worked fine until 06.03.2013 when suddenly I received a flash message of deduction of Rs. 121 (approx) on account of internet usage. When contacted the customer care on 198, he had no clue of the situation and after so much false excuses made by the customer relations executive, he finally agreed the mistake and assured me that the amount will be refunded to me in 48 hours and that he has lodged a complaint, however today 08.03.3013 I again called up 198 as the amount was not refunded and some another customer relations executive said there was no complaint lodged and that he cannot help in this matter whosoever and I have to go to the nearest Vodafone Store for resolving the issue. I cannot do that as I am a working man and my job does not give me time for all this and that too without any fault of my own. I believe these companies are white collar thieves and thugs who can rob anyone at anytime of their hard earn money. Cheaters. Please help me resolve the issue.

Vodafone [protected]
Relations Ship No:1.7706834

Past One year we have never Used the GPRS Data Charges, even check last one record or previous bills.
It is never used more than INR 4-10 Ruppess.

All of sudden for only Three Days
20.01.13 42.8
21.01.13 859.3
22.01.13 389.7
23.01.13 338.2
Total --->1629.00

When Informed to Customer Executive - don't want to listen.
Escalated the matter, Mr Jaykant say he has power to waive 30%

As a customer they don't want to to listen the customer - standard reply - GO TO vodafone gallery.

None of the Agency could provide the full details.

They just want customer to PAY THE MONEY ONLY.

How to Resolve this....when Service provider sends the unjustified bill ?

What is choice with Customer ?

Hi

My house is in 8A block WEA Karol Bagh area, and we all face a big issue of network connectivity in the whole area. We have about 7-8 vodaphone connections in our house and all have the same network issues(call drops, no voice, voice cracking). We are a doctors family and have been using vodaphone since ages , but looks like its time we shift to Airtel. The RWA in our area is also making a similar complaint about Vodaphone. They all also want to shift to Airtel and have signed a complaint letter for the same.

Kindly help us raise our issue with Vodaphone or we all will be forced to move to other vendors.

Regards
Dr. Kanika
[protected]

I have been using the # [protected] which belongs to Vodafone know earlier orange than hutch &know Vodafone for the last 7 to 8 yrs I have had several issues in those years like getting billed for Internet secs for a good 6 months after cancelling it after a lot of call to the cust centre& visiting the gallery the issue got resolved after a year. That least of my problems in 2010 I got an alternate # [protected] for my husband & than moved to Goa my plan was changed to the cheapest roaming plan . In 2012 DEC my husband met an accident lost his phone I called the call centre & suspended the svc they asked me to collect the Sim from the Vodafone gallery in Goa unfortunately the galleries did not have the Sim as Mumbai numb for 3 months we had no connection when asked the call centre to send the Sim says will courier it to my place in Mumbai & ask my 65 yr old mother to courier it to me I pleaded to them to make an exception but nothing no sympathy on the accident & rudely talking I explained that my mother is too old still no changes & as per law no courier companies accept SIM card due to terrorists attacks. After a few days I get continuous calls to pay the bills for that # explained will pay the bill once Sim received but calls from the collection team kept on coming tell how fare is this finally I got the Sim & paid the bills. My concern here is why do they say happy to help when the cust svc agents all I have spoken to including supervisors are so rude & not professional at all how do they even get a job & if asked to cancel the svc they more than happy to do it they do not value cust loyalty .the only reason I m stl with Vodafone is coz the numbber I m using it for a lot time can port it over to Goa as Mumbai numbber please help I want the same numbber but not with Vodafone the worst customer svc ever.

Vodafone gave me wrong bill of 3800 and I have to pay to continue my service. I got offer o[censored]sing free internet of S3 device. I started using this offer and got bill of 3800 Rs though I have a sms of 3 GB still left to user internet. Nobody is listening to my request. Please help me out to tell me how can I get my money and register complaint for frustration.

VODAFONE GAVE ME FREE BLACKBERRY SERVICES FOR 2 MONTHS I.E FROM 30/11/2012 TO 29/01/2013. AFTER THAT I GOT NOT CONFIRMATION CALL OR SMS THAT MY SERVICES HAS BEEN RENEWED WITHOUT MY CONSENT. ON 31/01/2013 ONWARDS I CHANGED MY HANDSET FROM BLACKBERRY TO SAMSUNG GALAXY ACE. I DID NOT USED THIS BLACKBERRY SERVICE FOR A SINGLE DAY IN THE MONTH OF FEBRUARY, THEN ALSO IN MY BILL OF JANUARY VODAFONE HAS ADDED RS. 399/- AS MONTHLY RENTAL FOR BLACKBERRY MESSENGER SERVICES AND TAXES OON SUCH AMOUNT.

WHY SHOULD I PAY FOR THE SERVICES WHICH IS RENEWED WITHOUT MY CONSENT AND WITHOUT INFORMING ME THAT IT IS GETTING RENEWED. WHY SHOULD I PAY FOR THE SERVICES WHICH HAVE NOT BEEN USED BY ME.

Couple of days back i got a call from vodafone sales team and they told me that there is a scheme going on switching your prepaid number to post paid number. They told me i will get 300 sms free, 800 mins, one vodafone to vodafone free calls & 1 gb 3g data for rs.150. Same i confirmed with vodafone customer care by calling on 111 and they confirmed us that some scheme is going on which is for today only and vodafon customer care people only arranged documents pickup and everything.

Now my no. is already activated, i am still awaiting for for activation 1gb 3g plan for 150 and one vodafone to vodafone number to get free. I already had words with customers care many times and none of them are helping me out.they are just saying sorry

Why your sales team given me wrong full information?I just need my 3g data plan for 150 and voda to voda one number free calls.

Please do the needful.

Regards
Vasim khichi
email:- vasim.[protected]@gmail.com

I am fed of Vodafone services. They don't value customers at all. I have been loyal to Vodafone for over 5 years because of its unprecedented network reach. I applied for Postpaid to Prepaid conversion which took 6 days on 3 visits to happen. They never raised the credit limit for my number inspire of submitting my salary details with them, hence they kept deactivating services every month. Troubled I applied fro Post to Pre sim card and features. The Post Paid services have stopped but the Prepaid sim has yet not been activated. I am thinking of now ending my services with Vodafone thanks to their unconcerned nature towards customers and some of their superb customer desk handlers.

Vodafone network is AMAZING but Vodafone services SUCK !!

MOBILE NUMBER- [protected]

I have started using Vodafone 3g from 4th March, 2013, thinking that it was the best option. But now, three days have passed and i have called the customer care four times and went to the Vodafone office today (6th March). First of all, i sent the code *444*1500# and Rs.1500 was cut from my balance (i had recharged specifically for this purpose) but i did not get any message stating that my request had been successful. So i thought that my internet was on 3g but the connection was really slow. As i've mentioned, I called customer care quite a number of times but their responses were all same, like, "Please hold, i'll transfer your call", "Please call from another number".....blah blah blah..... The 'E' sign on the top part of my mobile screen has also vanished and they told me my 3g was activated.

So I couldn't waste my time and money on this anymore and i went to Vodafone Office in Koramangala. I told the representative my problems and he changed my settings (network mode) from "GSM/WCDMA" to "WCDMA only" and he told me to transfer my downloaded apps to my memory card, and told me that i had been using 2g and that he had changed to 3g. Then it was working fine until i left the office and reached home. Now I am facing the same problem again and the 'E' sign had gone.....again!!!!!

I am really frustrated now and if a big company like Vodafone can't solve a small problem like this, why did they even introduce the 3g services??

They should refund my deducted amount of Rs. 1500 if they are not capable of solving my problem.

I had put a request for activating GPRS service on my mobile on Monday Noon 1.30 PM, for which i got a reply from Vodafone Representative that it would be proccessed and activated within 48 hrs. Today afternoon (i.e Wednesday Noon 1.30 PM), when i again approached Vodafone Help Center, wherein I found that request was not even taken and they asked me to wait 24 Hrs for the request to be active. I even talked to their manager, but they seemed least bothered. I am still waiting for the service to be active. Very much disappointed for the services offered by Vodafone. Also they seem least concerned to satisfy customer, as they haven't started my GPRS service yet.

Dear Sir,

I am Jarnail Singh from Sirhind (Punjab) Distt Fatehgarh Sahib . I am very old customer of vodaphone and it's secound time
happened with me .m not glad to say m very disappointed from your vodaphone company store service located in Sirhind.Recently on 19 Feb 2013 .I go to your store for my Number Port request ([protected]) Aircel to Vodaphone. they take 75 Rs on the same day after then when number is port to vodaphone .i vist the store minimum 4 time for my balance .But they guys making me fool they always said u got balance soon but still i can't recive my balance even they take extra money on 19 Feb 2013.
Samely before few month's back I go for port my another no [protected] they lost my documents & i gave new documents
and my port request process with in 2 month's.It will be down your company Image.Hope u will help me to solve this Issue..

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Jarnail Singh Kohli
[protected]

Dear, sir i m a 25 years working girl. I m staying here with my family. The thing is i m using a mobile with vodafone connection. From last few day a person calling me from diffrent numbers and using very vulgar language for me. I m really very worried for this. Pls suggest me what to do.....(the numbers are [protected] and [protected] respectively