[Resolved]  Vodafone — conversion of postpaid to prepaid

Address:

Gautam Buddha Nagar, Uttar Pradesh

As per Vodafone custmore care suggestion, I visited the Vodafone store sec-18 noida twice.
But every time they refused to conversion from post paid to pre paid by giving absurd reason after a long wait.

On the first visit 3rd June , I met with MS Sangeeta Devi after waiting for more than two hours,
but she refused to convert from post paid to prepaid giving a unusual reason that first I will
deactivate the National Roaming and said it will take some time so please come after 6thJune.
she promised me to she will change this connection after 6th June after submitting documents/payements.
please find the attached doc for reference.
(Token No - 175 and reference No[protected]
then I received a SMS confirmation that My National roaming is deactivated.

On the second visit 7th June, I met with a customer care executive and after a long disscussion
(This lady does not know the difference between GB and MB usage of Internet usage !!!),
She agreed to refer a customer care executive ABHISHEK(a frusted and angry man).
please find the attached doc for reference.
(Token No - 175 and reference No[protected]

When I asked my concern to ABHISHEK, he directly said that he does not care about any mail
or any past conversion with CC and promised made by SANGEETA devi who deactivated my national roaming.
and said I will start my own process whether this conversion can be done or not, Its not your choice.
I tried a lot to understand him why I need this conversion. but he did not listen at all and
all the time he talked with very angree mood and with bad manner.

The same situation was happening with other customer also and all are irriated by their behavior
(ABHISHEK and NEHA).

After a long heated argument, finally ABHISHEK has declared/annouced that I will not do this,
you can do whatever you want do,and At max I will disconnect your phone connection.

After Three hours,Finally he ordered the security man to switch off all the light and down the shutter.
and left away from the seat.
Finally, One of the customer care executive (NEHA, as name she said) said the It will be not done
and no need to come again and again.