Vodafone India Complaints & Reviews

Office kaha hai ???????????????????????


WISH YOU A VERY VERY

HAPPY DEEPAWALI


HARSH KUSHWAHA

My refund amount is still on HOLD with Vodafone. The responses from Customer care and Retail Outlets are very bad and unethical. When I took a postpaid connection, with ISD activation, I was asked to pay Rs. 1500 as security deposit. When I activated ISD, I was told that it will be refunded when I close the connection. I closed the connection due to worst customer service and bad connection. My ISD calls only will disconnect fo r every 45 sec, so I had end up in paying huge money . This is their trick to get more bill. Then when I actually closed my connection, I waited for confirmation to pay outstanding, for refund of security deposit. They turned back very late...irritating.

Still I am struggling to get the refund and I went to the retail shop three times...the WORST CHEATING FRAUD COMPANY...is VODAFONE .

Hi,

This is HariPrasad.Iam using vodafone postpaid connection.My connection plan is STD pkg and 299 /rs plan.But iam getting every call 2.50 /- .But Std plan is all india One ruree.
i colled to customer care and they said that i will get that discount on final bill.But i had not got the std pkg bill.Today one of the executive colled me when i was in meeting in my company.after that i colled him .He is getting the angry for not lift the phone and scolding .is that way to talk with proffessional persons? He told me that i never leave you, i will see your end like that.His number is [protected].Please take the action on him.Other wise i will complaint to Police station

SIR,
I HAVE VODAFONE MOBILE CONNECTION. MY MOBILE NO IS [protected].ON 11TH OCT NIGHT, BALANCE AMOUNT IN MY MOBILE WAS APP 175/-RS, BUT ON 12TH MORNING IT WAS SHOWING -14/-RS.WHEN I CONTACTED VODAFONE ESECUTIVE, I WAS TOLD TO WAIT FOR 24 HRS & IT WILL BE RECTIFIED, AFTER 24HRS, WHEN AGAIN I CALLED, I WAS AGAIN ASKED TO WAIT, THIRD TIME, I WAS TOLD THAT I HAVE USED INTERNET & HAVE DOWNLOADED SOME IMAGES. I SWEAR THEM THAT I...

I took up the new service of vodafone on 15th October. For two days it worked absolutely fine. My offer is a Group talk offer and has 4 numbers in my group. On the 3rd day my incoming and outgoing was barred for the numbers apart from the group number. From the 4th day onwards my incoming and outgoing was completely barred. I was following up these issues with the vodafone store, bsel tech park, vashi and was in constant touch with HEENA. On saturday i.e. 18th i logged a complaint and due to some technical issues she conveyed it that it will get better off y Monday i.e.20th. I called up the CC vodafone for the same. The Customer executive named ANIL gave me 2 hours time period. But never worked . This went on and on . I spoke to GEORGE, RAJ and the Team Leader ROCKY. but nothing worked. So my humble request is please improve the service for the future customers as i have given up the hopes and would take the VODAFONE SERVICE OFF MY MOBILE COMPLETELY. This would be done for other mobile number in the group too. THANKS FOR THE PATHETIC RESPONSES AND FAKE HOPES. the company has not kept its standard for the customer services...

sir,

i cant talk to cc executive since october 8, when press 1 there is voice response '' thank you for calling vodafone'' it is very irrittating, so please do needfully

Charging for caller tune without permission

Dear Sir,

My mobile Number is [protected]

Yesterday Rs.30 have deducted from my prepaid account balance. Even if that time don’t have enough amount in my account balance. So you must inform to me and then you may deduct amount for that rental. So real I am feel this type of service is poor and cheating.


They are not even showing courtesy to enquire whether I am interested to continue with the caller tune.

They are not proving any opportunity to inform them to discontinue the caller tune.
As I have not entered into any agreement with them to provide me caller tune and pay every month the rental they can not legally deduct the charges without my permission.

I am giving warning to the company that if they do not refund Rs.30 before 22.10.2008 to my prepaid account I shall lodge complain in consumer forum.


With regards
C.LAKSHMANAN.

hi,
i am working in a software company.I am getting a wrong call from the number [protected].I need the details and contact address of that person.Can you help me please! as soon as possible.Thank you.

sir i selected a vodafone before one year.my no ;[protected] .yesterday i received a sms that navaratry alerts has been set on ur phone.so that Rs.30 has been deducted.
ihave no interest on it .ihave not subscribed it.so please re fund my balance

sir,
my vodaphone number is [protected]please give me outgoing and income details urgent.
thank you
priyanka khandelwal
[protected]

I have been holding the SIM of[protected] since 2005 when the lifetime was introduced. Since I have to travel out of India frequently, I was not able to recharge in 3mnths, Vodafone have disconnected without even sending a sms or prior information.

On contacting them, they said nothing could be done as the sim has been circulated. I have been severely affected as the said no was internationally circulated. On special request to vodafone, they agreed that they will request the said no from HO & can be given on paying the new connection fees & address proof. Even I agreed on the said terms still they have not kept their promise. I daily call them for confirmation.

If possible, plz arrange this no. I am ready to pay new connection charge. do contact me at[protected].

Concerned VOda phone officer who is looking my request is NEHA[protected].

Abhishek Rastogi

PRANAAM TO ALL OF YOU TO VODAFONE,

FIRST OF I PAID MY BILL ON TIME THAN ALSO MY CONNECTION [protected] IS DISCONNECTED BY THE COMPANY WITHOUT ANY PRIOR NOTICE BY SMS OR BY CUSTMER CARE.


WE ARE VERY GOOD CUSTMER OF VODAFONE BEFORE WE HAD NEVER BEEN DEFAULT WITH HUTCH SINCE 2002.


PLEASE WE ARE REQUESTING TO THE COMPANY VODAFONE THAT WHATEVER THE MATTER IS PLEASE SEND IT ON MY MAIL.SO THAT WE CAN GO FOR FURTHER ...A GOOD RELATIONSHIP WITH VODAFONE IN 21ST CENTURY .

dear sir/madam,

i have applied for converting my vodafone pre paid no to the post paid one on 11/10/08 and yet it has not activated i have talked about this in the customer care of vodafone for this several times every time they say i will get activated in a days time and yet its not activated, i a facing a lots of problems about this please look into the matter my no is [protected]
and this is the very no for which i have applied

Sir,
myself having vodafone mobile no. [protected] am getting unnecessary promotional calls and service messages through out the day since morning 7.00 to night even in odd hours .There is no direct customer care no.and I donot know what to do, please help. please stop this nuisance. i do not want to receive any service messages or promotional calls

thank you

supriya kerur

Dear Sir/Madam,
Pls note that i have taken a recharge voucher and process in the my mobile but the massage is coming that the invalid voucher, so pls take corrective action for the same.

Mobile no-[protected]
voucher code-[protected]
Name - Ramsingar Vishwakarma


N.B.-also send a massage about this on my mobile phone



With Best Regards,
Ramsingar

Hi sir/Madam,

I have been using vodafone postpaid connection. I have lost my sim card some three months back and also informed vodafone customer service. Even then, I am getting telephone bill every month. so i request you to look in to the matter and do the needful. My number was [protected]
Regards,
Deepali

To,
The Manager,
Customer Service
Vodafone Essar Mobile Services Limited,
C 48, Okhla Industrial Area - Phase II
New Delhi 110 020


SUB : Malfunction in billing.

Sir/ Madam
This is to bring to your notice that I (Jyoti Verma) was holding a post paid connection (converted from the prepaid) with the number [protected] from Nov. 2007 to February 2008. In the first month I had opted for the plan ‘399 super’ in which service provider Vodafone had offered to give 1, 000 minutes Vodafone to Vodafone free local talk time and 1, 000 minutes Vodafone to Vodafone STD talk time free. But in the first bill I received in the month of December 2007, all STD calls made on Vodafone were charged at the rate of Rs. 1/- per minute and the rest STD calls at the rate of Rs. 2/- per minute. I complained about this discrepancy in the customer care on 27.12.2007 through registration No.[protected] and requested for the revised corrected bill. I was told to pay the entire bill saying that it will be adjusted in the next bill. But in the next bill in the month of January 2008 no adjustment was made and again the bill was considerably high. By this time I had changed the plan to ‘Plan 444’. On 25.01.08 I again complained about the discrepancy in the bill through the registration no.[protected] and asked for the revised bill. But sorry to mention about the poor customer care service- company didn’t bother to respond. I made repeated requests to generate the revised bill, but to no help.
Around 20th of February, telephone service on my no. was withdrawn without any intimation. After a month I received a bill for about Rs.1, 600 out of which I made a payment of Rs 1, 000 thinking after making amendments in the bill, I shall pay the rest amount.
When there was no intimation from the service provider, I made a visit to the Vodafone outlet to make the final settlement. I was shocked to know that the outstanding amount was now nearly 1, 700 Rs. And the reason I was given was all the more shocking- after receiving a payment of Rs 1, 000/- from me, my connection was resumed by the company (again without any intimation). As a consequence a sum of Rs. 444/- was being added every month in my account, while this particular number has not been used at all after February 2008. In the mean time I have been harassed time and again and threats are being given on behalf of Vodafone that a non bailable warrant is being issued against me or I make the demanded payment. It is very unfortunate that instead of addressing to customers’ grievances, they are being taken to ransom. The entire affair has caused ample stress to me and landed me up in the hospital.
I thought it appropriate to inform the company before taking the matter to the consumer court and TRAI.
Regards

Jyoti Verma
603, Patrakar Vihar,
Nyaykhand-I
Indrapuram
Ghaziabad. UP

Dt:12.10.08

Reference to numorous visits and false promises from your customer care executives from Dilsukhnagar branch,
Wish to bring to your attention that my Mobile ([protected]) connection was disconnected in month of May
my self and my husband unknowlingly paid the bills, which was understood later after disconnecion,
hoping to receive the access amount from your end so far...
Instead we r receiving a bill to be paid for Rs 34 every month,
after reciving every bill i visited ur customer care to resolve the issue, so far nothing was done.

I am very frustuated with your customer care and customer relations,

Anticipating immediate attention else this issue will be generalised News papers / Consumer court.

Regards
Soujanya puli.

Enclosed the reference mail received from one o[censored]r customercare executive from Dilsukhnagar branch



-----Original Message-----
From: SATYA KRISHNA (AP)
Sent: Friday, August 29, 2008 3:26 PM
To: RAVINDER SINGH (AP)
Cc: KIRAN PULLURU (AP); BHANU SHEKHAR (AP); PL KRISHNA(AP); MOHD MUDASSARNAZAR (AP)
Subject: RE: Reg: refund the amount /// [protected]



Hi,



Refund is in process.



Regards,

Satya Krishna,

[protected].






[protected][protected][protected][protected]

From: RAVINDER SINGH (AP)
Sent: Friday, August 29, 2008 12:12 AM
To: RAVINDER SINGH (AP); SATYA KRISHNA (AP)
Cc: KIRAN PULLURU (AP); BHANU SHEKHAR (AP); PL KRISHNA(AP); MOHD MUDASSARNAZAR (AP)
Subject: RE: Reg: refund the amount /// [protected]
Importance: High

Vodafone no; [protected]

Sub name: SOUJANYA PULI

Contact no: [protected]







-----Original Message-----
From: RAVINDER SINGH (AP)
Sent: Friday, August 29, 2008 12:40 PM
To: SATYA KRISHNA (AP)
Cc: KIRAN PULLURU (AP); BHANU SHEKHAR (AP); PL KRISHNA(AP); MOHD MUDASSARNAZAR (AP)
Subject: Reg: refund the amount /// [protected]
Importance: High



Hi

Subs cancel the connection on 16/06/2008. Sub clear the total amount. Sub want to refund the amount of rs; 242/-, sub already give a req but still it is not done. Sub very irate. Kindly check and refund the amount ASAP…



Mobile no: [protected]

Sub name: SOUJANYA PULI


Regds

Swamy

DSNR store

[protected]

100/SKD Date: 09 Oct 08

From : Mrs Sonali Kishor Deokar
73G/20, Khimji Vishra Bldg
TJ Road
Sewree, Mumbai – 400 015

To : The CEO
Hutchison Max Telecom Pvt. Ltd.
Peninsula Point
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel
Mumbai 400013

Subject : COMPLAINT REGARDING DISCONTINUATION OF
VODAFOEN NO. [protected]

Sir,

I am a regular user of Vodafone since last two years. I was having above said number since 25 Apr 07 at the time I paid Rs. 599.00(Rupees five hundred nnety nine only) towards Security deposite of Rs. 500 and Sim charges 99.00 vide Fort Receipt No. 8FA/2007/8P01/7397 dated 25 Apr 07. I wished to discotinue the number hence I visisted Vodafone gallery at Fort in the month of Aug 08 and they adviced me don’t discontinue if reqired you can transfer this number to your relative. Hence I took a form for transfer and went to Sion gallery alongwith all necessary documents for transfer, at Sion gallery they told me that they can not give me same plan and hence they passed my time for one month for which I have to pay charges.

When I visited Dadar gallery where I have been attended by Ms Rekha and handed over her my letter for discontinuation on 20 Sep 08 at 1850 Hrs. She told me that your number will be docontinued by 22 Sep 08 and that time only you pay the balnce amount which will be deducted from you deposite. When I received bill that shows my full bill of Aug and Sep 08. Then I again visited on 09 Oct 08 at 1200 hrs at Dadar Galley and enquired when my number is actually discontinued they told me on 07 Oct 08 they have discontinued my number. I asked Ms Rekha for the same she send some other person to talk to me. Which I fill is very terrible.

I want to know why they took atleast 17 days to discontinued. Why should I pay Sep bill. What about my security deposite that is not shown in your system. A copy of receipt is enclosed herewith for ready reference. I am very sorry but the service you are offering is pathetic and such untrained staff to be punished. As I am holding two numbers I am thinking of discontinue these numbers too in near future. Waiting for an early reply.

Thanking you,

Your truely,

Sonali Kishor Deokar

I have had a vodafone postpaid number since 2002 - 03 and i have been a good customer. Suddenly i recieve a sms today (Oct 15, 2008) stating that i would be receiving an itemised bill when i had not requested for any. When i call up customer care, they state that any person, who can answer two questions on my behalf, can make changes to my account or even cancel my account. The questions are:
1) What is my billing address?
2) What is my date of birth?
These two questions can be answered by anyone who has known me for a couple of months, let alone people who i have known since birth. What i am concerned about is the right to privacy is totally negated by this process of Vodafone.
Please advise.