To,
The Manager,
Customer Service
Vodafone Essar Mobile Services Limited,
C 48, Okhla Industrial Area - Phase II
New Delhi 110 020
SUB : Malfunction in billing.
Sir/ Madam
This is to bring to your notice that I (Jyoti Verma) was holding a post paid connection (converted from the prepaid) with the number [protected] from Nov. 2007 to February 2008. In the first month I had opted for the plan ‘399 super’ in which service provider Vodafone had offered to give 1, 000 minutes Vodafone to Vodafone free local talk time and 1, 000 minutes Vodafone to Vodafone STD talk time free. But in the first bill I received in the month of December 2007, all STD calls made on Vodafone were charged at the rate of Rs. 1/- per minute and the rest STD calls at the rate of Rs. 2/- per minute. I complained about this discrepancy in the customer care on 27.12.2007 through registration No.[protected] and requested for the revised corrected bill. I was told to pay the entire bill saying that it will be adjusted in the next bill. But in the next bill in the month of January 2008 no adjustment was made and again the bill was considerably high. By this time I had changed the plan to ‘Plan 444’. On 25.01.08 I again complained about the discrepancy in the bill through the registration no.[protected] and asked for the revised bill. But sorry to mention about the poor customer care service- company didn’t bother to respond. I made repeated requests to generate the revised bill, but to no help.
Around 20th of February, telephone service on my no. was withdrawn without any intimation. After a month I received a bill for about Rs.1, 600 out of which I made a payment of Rs 1, 000 thinking after making amendments in the bill, I shall pay the rest amount.
When there was no intimation from the service provider, I made a visit to the Vodafone outlet to make the final settlement. I was shocked to know that the outstanding amount was now nearly 1, 700 Rs. And the reason I was given was all the more shocking- after receiving a payment of Rs 1, 000/- from me, my connection was resumed by the company (again without any intimation). As a consequence a sum of Rs. 444/- was being added every month in my account, while this particular number has not been used at all after February 2008. In the mean time I have been harassed time and again and threats are being given on behalf of Vodafone that a non bailable warrant is being issued against me or I make the demanded payment. It is very unfortunate that instead of addressing to customers’ grievances, they are being taken to ransom. The entire affair has caused ample stress to me and landed me up in the hospital.
I thought it appropriate to inform the company before taking the matter to the consumer court and TRAI.
Regards
Jyoti Verma
603, Patrakar Vihar,
Nyaykhand-I
Indrapuram
Ghaziabad. UP
Dt:12.10.08
sub no. - [protected]
i am not happy with ur costmer service. i hav called to costmer care 10 to 15 times for a simple query of WSS. plz see my records i didn't called in costmer care but when i was in troble none help me from ur side every body promised me it will resolvedc within 2hrs, 24hrs but 72hrs has passed but nothing happed so plz help me. i am unable to open my vodafone account in website. ur execative don't know how to treat the costmer. i was talking abt other no. they had done process on other no by miss( niti ). Even in prepaid as well there was very rude execative. and my other no. [protected] costmer care has also barred. do needfull.and plz see my prepaid [protected] record aswell.
thanks
I am gurpreet singh, I have a post paid connection with Vodafone . I have been using this no from quite some time, however recently i have started getting calls from the following no([protected]), the advisor gave me a reminder call to pay my dues. I was completely agasht by the way she spoke to me. She asked me as to when will i pay my bill, when i told her that i will pay it asap when asked me when??? what i fail to understand is that how can i tell her the exact time and place where i will pay and also you must ask if it is a good time to talk before interrogating. As i was in a meeting i disconnected the calls she had the guts to call me back and on top she told me that " sir apko tameez nahi hai kya", when i told her to mind her tongue she said, " aukat hai to bill pay kardey", I should have answered nicely on that if i was not in a meeting. Well is this is your customer service ... I am really disappointed by the same and would make it a point that i raise this issue . I would not bear this behaviour after paying a lot of money for your services.
HOPE YOU WILL TAKE SOME ACTION ASAP.
Thanks,
Gurpreet singh.
[protected]
I am a vadafone customer for since 5 year and for the first time it happened that my caller tune was been activated without my instruction. As i called up the Customer Care, i got an answer that i only selected the option and it was been activated by myself and the Executiive was rud at that time. It is not an matter of Rs. 30 which was been deducted from my account but it the matter of faithfullness. I had faith on Vadafone since 5 year but now what i see that the customer are cheated by these kind. I am so sorry to tell u that i would be leaving the connection because this kind of problem will be occuring more and more.
One more problem, that i had received a message that if i recharge of an voucher of rs. 94 then all local calls will be @60p/min. for 365 days. But as i recharged the voucher i saw that it is showing valid for 180 days. Is this the way u want to get money from the customers.
This is the second miscommunication done from urs end.So what should i expect more from urs end.
And from two days when i am trying to connect the lines to talk to the Customer Care Associate i am not getting the options. I think the option is being changed. Please let me khow the options so that i can talk to the Associate for the cancelletion of my caller tune.
Hopping a positive response from urs end as soon as possible.
Thanking You,
With Regards
Vijay Padia
Mb[protected]