Vodafone India Complaints & Reviews

Plz find out the address of this no [protected]. It is a dear friend who has changed the no tht i dont know of. Plz find tell me the address so tht i can visit the person in Bangalore

This is regarding the complain I registered several times in last 15 days and now when i am totally exasperated and infuriated with vodafone’s customer care and walk-in centers, I have decided to write this mail to you.

I am a Vodafone customer for last 4-5 years, using postpaid connection ( [protected]) residing in Bhandup(west). For last six months I am using Vodafone GPRS service so as to connect my PC thru data cable . It was working well and was not giving too frequent problems.

For last 15 days, I am facing very unusual problem i.e. whenever I connect the PC thru data cable to use GPRS, it reflects Connection done-460kbps . But still I am unable to browse any site. Rarely I can afford to open any site now a days as this problem is persisting still .Worst part is that although it shows connected, I can’t browse anything. So I am being charged for not using anything.

I have spoken to around 40 customer care executives (a list of few names is attached) in last 15 days.

Designation Name
CRE Amit
CRE Vasant
CRE Bijay
CRE Rupesh
Team Leader Shri
Billing dept Satveer
Gprs Shahid
Post pd Deepak
Post pd Farhad
Post pd-Supervisor Subhash
Gprs Nisar
Post pd kashap
Post pd-Supervisor Deepak
Gprs Mayur
Post pd-Supervisor Vikas


I have visited to Vodafone Mulund-walkin centre also. You must be aware that customer is required to call from an alternate number incase he wants to consult GPRS team thru cust care centre (111). Knowing this fact I also did the same, and used my other prepaid connection ([protected]) as an alternate number to call up GPRS dept.

First of all its tough to get GPRS dept staff on line, even if they are online calls getting intentionally disconnected sometimes by postpaid and sometimes by Gprs executives . Being a bit crazy customer I never gave up and tried your customer care as many times a maddened and enraged man can do from an alternate number of mine.

But all in vain, and to add to my frustration cust care has barged my IVR outgoing call on my prepaid number.
So I am hanged and was interlocked within your system. Because I was having GPRS issues, I am bound to call from a alternate number and unfortunately my alternate number calls on IVR are barged by customer care.

Thanks a lot…when IVR calls started getting thru after 7 days of vigorous follow-up., but GPRS issue remained the same. In a rage of anger I landed to vodafone’s walkin( Mulund).they upgraded my Sim from Orange to Vodafone, but its was not an end to my problems.
GPRS still show’s same connectivity problems as it was showing earlier.

I would request you to send some technically versed executive of Vodafone to chk my GPRS issues as the things are going thru the roof and problem still persisting. It can be a network or some other cell site issue but I need a proper resolution to avoid my trip to your LowerParel office or a consumer court office.

Dear Sir,

I have recharged sms card of rs. 35 on 27th Oct. 2008 but till now this is not activate on my account. When I an sending some messages to my colleagues then Rs. 2 is deducting what is this even messsae is free by this card.

Many times i have called to ur cutomer care but they are not given any satisfactory clarification. They have called please do message and ur charge will not deduct but i have send message and rs. 2 deduct even Local message is Rs. 1:20 paise.


Sir please help me and sort out this problem,

Regards,

Pooja Vats
[protected]

Sir,

I had received an SMS of Diwali Offer for recharge of Rs. 225/-
on 23/10/08 which stated the benefit of Rs. 350/- which included Rs. 200/- of talktime and 100 local SMS free for 30 days.
On 24th Oct 2008 I called at your toll free service and confirmed about the offer.

On 25th oct 2008 I refilled my cell with Rs. 225/-

On 27th I made round about 30- 40 SMS for which I was charged, when I called up ur free toll service I was informed that 27th & 28th were national holidays and on national holidays the scheme of free SMS was not available. This information was not given in your scheme as well as not informed when i called up on 24th.

So I request you to refund my SMS charges as per your record under the given scheme of Rs. 225/-

I have purchased a Vodafone Prepaid Connection and at the same time i have submitted the ID proof's. I was told that my connection will be activated within 1-2 days. I waited for 3 days and approached the reseller. He told me that the same problem is recurring with the ID collection executive who works on behalf of vodafone franchise. We got our number activated after 10 days of purchase(i.e directly calling the superior of the same vodafone franchise after 8 days) we got the verification call on 23rd of oct 2008 and on the 29th oct 2008 evening we got a sms stating that the ID proof's have to be submitted within 24hrs and our outgoing services and CLIP services have been deactivated. When we approached vodafone Shop for assistance, we are informed that we have to again submit the ID proofs, as our verification result is negitive on 29th oct 2008. When we asked them to return our ID proofs, we are told to collect it form okala office. I dont understand why we they don't return to my commutation address or to the reseller to whom we have provided the ID's.
My Prepaid connection number is [protected].

I had taken a vodafone mobile connection last week and had submitted a photograph, address proof and identity proof while taking up the connection.

After one week they just barred my outgoing stating non-receipt of proofs. Why should i suffer if Vodafone has taken up useless people as their dealers who cannot forward the proof documents on time or their staff who don't update their receipt on time. If as a user I am submitting my proofs, then I deserver a right to uninterrupted service.

Their customer care is as useless to talk to as a buffalo on streets.

Hi,
My woses began last month when my phone bill jumped from 250/- a month to 1600/-.. the reason.. Vodaphone activated the GPRS service without a concent...adding to it did not even find is necessary to email/phone me.
My highend phone seems to be doing some auto updates as per the detailed statment. And this month its 2600/- ...
They have not yet stopped the GPRS service inspite of repeated requests..But today the Vodaphone floor superviser Mr Ravindara has showed me the way to get out of this .. pay up and disconnet the phone cause the Vodaphone systems will not accept anything less and Vodaphone cannot do anything.
I would appreciate it if someone could help me understand how to have it redressed in the consumer forum and also please take this as a warning that the billing plans.. changes..etc will be subject to the will and fancies of the phone companies and the customer care is certainly very clear on how to address the issue... "You dont like it.. pay up and move on..."

My prepaid mobile # is [protected], i have so far raised 2 service requests with Vodafone for the following issue. I had got a messgae from Vodafone care on 25th Sep 2008 stating that ISD calls made till Sep 29 2008 (upto Rs.25) will be free. So i had made a call to US that costed me Rs.55.xyz. To my surprise, the entire amount got deduced from my balance. So i had made a call to customer care and they said that the amount (i.e Rs.25) will be credited into my account on the 1st of Oct.

I waited till 2nd Oct and as the amount did'nt get credited back into my account i again made a call to customer care and raised a request for the same with the following request # RR[protected].

On 6th Oct i got a message from Vodafone stating that my complaint had been resolved. So i again made a call to customer care as Rs.25 did'nt get credited in my account.

For the above problem i again raised a request with the following request # RR[protected]. Since then i am continuously calling customer care but the only response i get is that, "This will definately get resolved by today."But to no avail.

It is really shocking for me to see that such a big International company like Vodafone is doing such tricks to earn revenue.

hi sir,
i m neeraj bhalla from delhi, i have a vodafone connection, my no is [protected]. actually before 2 days i purchased the world calling card from vodafone. the card price is rs 375 and the talk value is rs 333. they indicated that the call charges for uk fixed line from ur wcc is rs 1.99. but they charged rs 8.45 for uk fixed line calling. i have reported customer care twice. but they are not listening any complaint and saying sorry only. my whole card is empty in only 40 minutes of talk to uk fixed line. they are making fool to the custumors. pls do somthing for me.
thank you

I have a serious concern with my vodafone billing.

Background:
Couple of weeks back i had to go to US for office work. I activated the international roaming on my vodafone to ensure I am in touch with my colleagues and clients. I had to use my vodafone for 3 days while in US.
I was aware of the fact that my credit limit was Rs.7000, and as per the regulations i knew that as soon as i reach the limit I would not be able to use the vodafone service. On the 4th day of my US trip, my wife called up saying that vodafone executive had called up and informed her that the bill amount has reached over Rs.15, 000...this was indeed shocking as technically it should not go over Rs.7, 000.

My experience with Vodafone:
I have been using vodafone for over 3 years now and have never defaulted a single time. I guess my bills have been in the range of Rs 2, 000 - Rs 3, 000 every month. I have had no complaints with vodafone service so far except the one mentioned above.

My Concern:
With the above incident (crossing my credit limit), i feel like i am being cheated. If I had reached the limit, I guess it is reasonable for me to expect either an sms or a phone call from vodafone to alert me that I am about to reach my credit limit. But unfortunatly no one bothered to do that.

Secondly, since the bill had reached over Rs.15, 000, the phone was disconnected while I was in US. Only I know what discomfort I went through. The most concerning factor was, I was to meet with a client on the airport for a contract, but my flight got delayed. If my vodafone was working, I could have called my client the moment I would have landed, however since my service was disconnected I couldn't do that. I had to run all over the airport to find a phone, and by the time I called the client, he had already left. It was certainly a tremendous business loss to my company and personal/professional loss to me...i am still traumatized about that incident.

Next step:
Honestly, I am in not position to pay the entire bill (Rs.17, 000). From an ethical point of view, I have no issues in paying the credit limit of Rs 7, 000 as I feel that it is something that I owe to Vodafone. But the additional amount is certainly something that vodafone should look at waiving off.

Given my losses at the business, i was so furious that i would have never even bothered writing to them or paying the bill, but since i understand the business dynamics I deliberatly did not intend to make vodafone suffer from any loss, nor was i wanting to incur any loss by paying the entire amount.

When i wrote an email to them, they replied back saying they are sorry for the inconvenience, however they an help it and I have to pay the bill.

Regards,

Santosh Shenoy

Vodafone charges regular rate for sms during festival days! now this is a big headache for people like me who have activated an sms booster . While your major competitors like Airtel offer sms based on the activation of booster, why do you have it like this? The sms booster pack says that i would be " allowed to send 750 free sms' per day for a period of 30 days", and i expect that, in continuity, without any breaks in between. I lost almost Rs.5 this diwali in sending Sms . I feel cheated because if 2 festivals fall in a month, then i am deprived of sending free sms' for 2 days, that means "750 local sms only for 28days". I feel like being forced to switch over to airtel .

Cancel stock market alerts. [protected]

Sir,
I was having Sony Erricson w550i handset with vodafone prepaid number [protected] but on 25/10/2008 while I was in office receiving Service Tax Returns at Central Excise Range, Moga, someonce stole my phone. IMEI No. of my handset is[protected]. Balance in the sim on 25/10/2008 was Rs. 300/- to Rs. 320/-. But today, when I approached a local vodafone office, they informed the balance to be Rs. 188/-. This means whosoever stole my phone has used it for calls. I want the details of these calls from 25/10/2008 to 27/10/2008 so that my phone could be traced.

Yours sincerely,

Kamaljit Singh
Inspector
Central Excise & Service Tax
Moga

my vodafone sim was blocked it was asking puk number please send the puk number on my mail and my phone number is [protected]

I have been getting several promotional calls of late. Besides the nuisance value, I find that they are being charged to my account. This is daylight robbery. Customer care does not have a slot for this particular problem, so I can't call them. I am seriously considering changing networks if this continues.
Sonya Domergue

Dear Sir,

I am working for multinational company, mitsui O.s.k. line. i have taken a connection of vodafone and my number is [protected]. My last date of bill payment is on 27th of every month. to my surprise i received a call from vodafone stating that she is from vodafone and forced me to pay the bill immediately though as per my bill date there was still lot of time was available for me. The vodafone company stopped my out going call and message service immediately on 23/10/08 though my last date of bill was 27/10. As i was travelling and i was totally cut of from my office and family due to which the company has suffered a loss.
We had spoken to vodafone customer service but they very arrogantly said they cannot do any thing.
We request your goodself to pls take up the matter accordingly and help us to recover the loss happened because of thier wrong attitude.
with regards
Emmanuel

I took a new postpaid corporate plan 10 days back from the vodafone store, Vashi Mumbai. It has been more than 10 days and my service has not been activated yet, not even the verification has been done. This is not expected of Vodafone. When i called the customer care, the agent asked me to contact the vodafone store, and everytime i got to vodafone store at Vashi i have to wait for minimum 45 minutes just in queue to get myself heard. Staff in the vodafone store is very insensitive & rude to the customers and they always promise what they can not deliver. I was told that i will get the verification done by the end of the day the last day and it has not been done till yet. I am very much pissed off and going to discontinue the vodafone services (as if they were activated ever). The website is so slow that its not getting uploaded at my end, i cant get the email id where i can report my complaint. God help Vodafone and its customers. I believe the services were much better when it was Hutch (I have been using it from the past 3 years and now due to relocation to Mumbai had to take a new connection), but of course the Vodafone takeover has come with a cost to the customers on the service quality. I hope someone will listen and take action reading this mail.

Respected sir
I want to [protected] and [protected] vodafone prepaid mobile outgoing call details of last 6 month on my email adress.

thanks for help

hallo,

I have submitted my application for change of name and address dated on 18th August 2008 and further on 13th Sep, 08. But till date my problem is not solved. I have submitted all the requisite documents with your marketing executive, Mr. Pradip Kr. Patra, cell number [protected]. After that I have follow up so many times, but got no reply. I am facing so uch problem, please solve my problem with an immediate effect.
Thanks

Tulika Bose
15/5, Northern Avenue
Kolkata - 700037

Sir / Madam,
I Junaid Sayyed having vodafone no. [protected] (Post Paid), Mr. Faisal Ahmed Siddique(Prepaid) [protected], Mr. Abdul Khalique Arab (Prepaid) [protected] would like to bring to your kind notice that I Sayyed Junaid already complaining regarding the network issue almost a year back but till date there is no solution for the same, I feel the company is become careless and not having any concern to solve the problem apart from just earning the profits by selling the new connections and getting the payments by old connections by making fool to the people. Today i.e. 23.10.2008 I got a call from my native place and I was talking to my uncle on phone but all of a sudden a third party joined in between. I called up vodafone care and I was assured that there is some problem going on in Jogeshwari area and the network will be perfect and please give us 48 hrs but its become height when I came to know that on every call I am making after some time automatically some
one else is getting connected in between then again I called up vodafone care so I got the answer everything is perfect from our side you just go to any vodafone shop and change the sim then I went to Jogeshwari Ayeshtower shop and changed my sim and after two hours the new card started but then too the same thing is happening. Then I asked Mr. Faisal Ahmed my friend to make a call to hotline but from his cell too the same thing is happening that some other party is joined in between and then I called from Mr. Abdul Khalique cell phone the same thing is happen and I informed to vodafone care regarding the same. Hence I am informing you that vodafone can not charge for those calls as its their fault and it has to be solved on fast track basis. I am not going to pay for those calls. Hopefully vodafone will try to solve the problem as early as possible as since last one year they are not at all bother to solve the network problem. For network problems,
vodefone network team had a talk with me and even an engineer visited for the same but till date nothing has happened.

Thanks & Regards,
Junaid Sayyed

CC To:
Human Right Commission
National Consumer Disputes Redressal Commission
THE TELECOM REGULATORY AUTHORITY OF INDIA
Vodafone Customer Care Mumbai.