[Resolved] Vodafone Postpaid — cancellation
My self dr. jitendra mistry, i was working is ssg hospital, vadodara, gujarat. i am having two vodafone postpaid connections in gujarat, now i have shifted to delhi for further education purpose. i wanted to cancel my connections one by one.
I talked four times to customer care centre([protected]) on phone, they advise me to send an email to customercare.[protected]@vodafone.com for cancellation. i send it on 23rd jan, 2009. i didnt get reply till.
Then i again called at customer care, all the time some body told me that we will see the status of your cancellation application and will call back you, but they didnt call back.
1) i called on 24/01/2009 at 12:38pm, talked with a lady, whose name was starting from N or M, she didnt reply me
2) i again talked on 25/01/2009 at 11:57am, which was a call from No. [protected] for billing purpose, a lady named RAMESHWARI was on call, i told her the problem and she told me that after seeing all things she will call back, but she did not reply.
Now my problem is i cant go back just for connection cancellation, vodafone store in delhi, they are saying that they can take the bill of gujarat connection but cant cancell the connection of gujarat.
what shoul do? I have decided not to pay bill today onward, if they will send further bill how do i have to react?
Complaint marked as Resolved Dec 3, 2016
Verified SupportVodafone India Customer Care's response Apr 24, 2012 Hello Rejinair,
Please clear the outstanding dues for your number, after which you will be able to migrate the connection.
Vodafone Customer Care
Verified SupportVodafone India Customer Care's response May 08, 2012 Hello Ravi,
As requested the mentioned number has already been de-activated.
Vodafone Customer Care, Delhi & NCR