[Resolved] Vodafone Postpaid — sending wrong bill & also activating the sms plan which was not requested by me | |
I am using vodafone no.([protected]). in last feb i recevied the bill in which there were extra charges of some sms plan. i went to there v-store and told thm about this they said it may be activated by you by mistake send message for deactivation . i did but the reply came that no sucs service is provided on this no. then thesaid they will send the email to solve my this problem which (server)was not working at that time but again it come again in my next bill.than i call to customer care and tell them about my problem they said you make the remaining payment we will solve this problem but that did'nt happen. i tried so many times but result as same.i also have recording of there commitment which theay made to me but did'nt fulfill. there is another problem regading sms actually when i took the the sim out of my phone and then again put it back in my mobile it automatically send sms when i asked them about this they said they can't tell me the no. because of sequrity reason & when again i went to the regarding this problem the said this is probleum which occur in some handsets if you want this problem to sort out you should take new sim by paying Rs100. this probleum occured me few time back but at that time they didn't tell me this. now they have stopped my outgoing call even without informing me. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Postapaid connection- Plan 444 — Getting a new SIM for the same number
I was having a postpaid connection [protected] under plan 444. My moile was lost on 21 May 08 in gurgaon. I contacted the customer care and suspended my SIM for calls. After some time i got a call from vodafone that they will provide me a new SIM for the same number at free of cost and executive from vodafone will deliver me the SIM with in 6 hrs. I waited for 48 hrs and contacted with same executive for 6 time to know the status SIM. She made me fool by saying that an executive will be visiting very soon for delivery.After waiting so long i thanked the executive for her hospitability and punchuality. Now I am looking for other service provider for getting new connection.vodafone postpaid plan — Wrong bill
i am a residence on Mumbai, i am having vodafone postpaid plan, In local network am paying 50RS per month for incoming .For some personal work i had been to Chennai for four month, before going to Roaming i talk to customer care of vodafone and asked about call and SMS charges in Roaming .They inform me that As your STD sms is .50paise the same sms charges will be( .50paisa) per sms In roaming also, this information i got from customer care .after reaching In roming i was facing continuous network problem because of this i was keep on sending SMS and my bill accumulated up 1000.00 rupees ...
now they have stopped my service because i have not paid my bill ..
Please guide me, what action i should take ., ,
Thanks and Regards
satish [protected]
Vodafone — Stop sending bills
Hello Sir,Kindly stop sending Bills to me as i'm part of "Go Green" so i'm trying to avoid getting bills and taking printout so kindly stop this.. i have filed a complaint with customer service no reponse still i'm getting bills.
Dear Sir,
I had surrendered my post paid vodafone connection on 20/2/2009 after deposited all dues against your challan No.7781
dt.20/2/2009. The sim has already been handedover to the representative at your Udaipur office, but still raising invoice to
me without any proper reason .
In this connection, I have contacted various time to your office and they assured me that no bill shall be raised in future.Today
I have got a invoice vide relationship number[protected] for Rs.424.48.
Further, earlier one of your representative Mr.Souchi, whose cell No.[protected] visited my shop and assured me that the company will be reactivate my old number i.e.[protected] with new plan within 2 hours and I have paid him Rs.120/- against this account. After substantial time has been passed neither activate my number nor he come on the phone.
You are requested to kindly look into the matter and sought out my problem immediately else I will force to take appropriate
step against mental harassment against you.
Yours Sincerely
LALITA CHATURVEDI
[protected].
I had surrendered my post paid vodafone connection on 20/2/2009 after deposited all dues against your challan No.7781
dt.20/2/2009. The sim has already been handedover to the representative at your Udaipur office, but still raising invoice to
me without any proper reason .
In this connection, I have contacted various time to your office and they assured me that no bill shall be raised in future.Today
I have got a invoice vide relationship number[protected] for Rs.424.48.
Further, earlier one of your representative Mr.Souchi, whose cell No.[protected] visited my shop and assured me that the company will be reactivate my old number i.e.[protected] with new plan within 2 hours and I have paid him Rs.120/- against this account. After substantial time has been passed neither activate my number nor he come on the phone.
You are requested to kindly look into the matter and sought out my problem immediately else I will force to take appropriate
step against mental harassment against you.
Yours Sincerely
LALITA CHATURVEDI
[protected].
Vodafone — wrong billing on sms
i recived bill for jul 2009, and was shocked to see 60 international sms, whice is next to impossible, pl check your data, and credit the amount to my account .Vodafone — technical problem in sending SMS
For the last two days i am facing some problems in sending SMS.I already registered my complaint in Vodafone Customer Care.But no use.The only option before me is take any other company's connection.Sorry to tell you frankly that your service is so bad.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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Vodafone Postpaid Connection — wrong plan issued
I want to share that i have called to vodafone customer care to hire a post paid connection, they have issued me a number and i distributed in my circle, but when my sim card was activated my mobile no was not same that was issued by vodafone at the time of sim delivery. I have called to customer care they said now your no will remain same which is activated, not possible to change. And a big issue is that i have choosen my rental plan SPL-175 but when vodafone welcome excutive came to meet me, he said my plan is 444, which is not taken by me and i cant afford this plan now i have talk with vodafone care about 50 times and already passed a month but there are nothing solution with me by vodafone. Now i dont understand, what should i do?