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[Resolved]  Vodafone Postpaid Corporate Connection — Outgoing barred for a new connection

Hi There,

I am Gaurav Srivastava, an employee of tech- Mahindra limited sector 64 Noida. I am recently trasferred from Pune to Noida. I took two vodafone corporate plan connections (for me and my wife who is also a Tech Mahindra emplyee) from Vodafone Sales Executive at my office premises on 15th October. I submitted the following documents:
1.) PAN Card copy
2.) Employee ID Copy
3.) Two passport size photographs.

Till date my outgoing has not started. Below are the details of the problems.
Till date my outgoing has been barred and the reason I am told that I have a negative verification. I was never contacted for either home or office verification. The verifying party has put a comment that I wasn’t present at residence where in fact I explicitly told the sales guy that both me and my wife are working hence are not available at home during weekdays. They said that verification will be done during weekends before and after 8 a.m and 8.00 pm respectively.

This Friday, I was told from the CC executive that my outgoing will be started in 1 hour (from 12:00 PM) but after repeated attempts at Vodafone CC I was made fool that the services will be up any time soon.

Till today I am running behind the CC agents to get the services activated but now only they have raised a request for re-verification (CC ref #[protected] and I am told that it will take another 48 hrs.

I am very frustrated at your poorly managed and sorry state services and I am thinking of taking a stern action against it. As a first step , I am going to shoot an e-mail to all the colleagues and the corporate connection representative of my organization to bar Vodafone from providing services to my organization. I have worked with many organizations and I think of dropping an e-mail to the respective contacts and request them to deter the employees in taking Vodafone connection. This is going to seriously dent the Vodafone post paid and prepaid connections sales.
I am fed up with the frustrating quality of Vodafone Services as a corporate customer.
I am going to shoot an e-mail to my office HR and plea him to bar Vodafone from providing any services to tech-Mahindra employees.
The CC executive at tech-M premises (Ved) is just bushing around the beat, cheat and befool the employees of tech-Mahindra.
The verification agency is wrongly and brazen shamelessly updating the verification report in the system when nobody is visiting my place. I and my wife were at home all the time yesterday but the report says that the verification was carried out at 2:50 PM and no one was present at the flat.
I have repeatedly mentioned that both me and my wife are working so the verification can be done before 8 am and after 8 pm.
Fire the Verification agency head Parmesh ([protected])
I WANT MY DOCUMENTS AND PHOTOS BACK which I submitted while applying for the Vodafone post paid connection. I foresee them being misused when I am not availing any frustrating services from Vodafone.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

Vodafone — Deterrence for connection cancellation:

Sir/Mam,
I had a vodafone postpaid mobile connection which i was using for past 3 years. On 3rd january 2010, I deposited a cheque as part of my regular bill payment at vodafone's local office.But to my surprise, the concerned employee didn't give me any receipt.Subsequently, I received calls from their executives regarding non payment of dues, which was properly debited from my bank account.They didn't even verify whether the due has been debited and discontinued my connection.When I requested for connection cancellation, supported by required documents, the concerned authorities didn't pay an ear.Moreover,they sent back the courier containing documents without even opening it.

Eventually i tried to contact the customer care department as well, but even they refused to talk.As for now, I am neither enjoying the mobile services despite of payment, the receipt of which hasn't been presented to me,nor my cancellation request is being processed. I apprehend that the company is trying to use my connection for some other purpose without my knowing.This i believe because they were not honest in maintaining transparency of my bill payments, neither did they responded fairly.Since I usually remain unwell, this issue is adding further to my worries.

Therefore i request the consumer complaint forum to bring the issue in light of TELECOM AUTHORITY OF INDIA, so that my grievance may find proper redressing. As a proof of my genuineness in this matter,i am attaching a snapshot of the mail sent to vodafone asking for confirmation of submitted documents( which they didn't reply to).

Yours faithfully
Yogesh Mohan Joshi
C-35 Deendayal Nagar
Phase-II
Moradabad (U.P)

Hi Yogesh,

We apologize from our end for the inconvenience caused to you. Thank you for contacting Vodafone Customer Care. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Vodafone Customer Care.
THIS IS TO INFORM YOU THAT I HAVE DOWNLOAD THE SAME SONG TWICE ON 3/12/2010. I PLEA YOU NOT TO CHARGE RUPEES 15/- TWICE AS DOWNLOAD CHARGES FOR THE SAME SONG.

WITH REGARDS
SUMON KANTI GHOSH
MOB NO-[protected]
SBI, RAJPUR
N S ROAD, RAJPUR
KOLKATA-700149
I find my Mobile Number was automatically transferred to someone else. I don't use that number so often (but had long validity on it) and when there was a need to use, we topped up that number with another Rs. 200 only to find that SIM was not operational when we used the SIM again after topping it. I called my this SIM number from another line and found that sommeone else picked the number and my number has actually become his number. My Rs. 200 top-up also went to that person. We compalined to the local dealers, etc. but in no vain.

Not sure how a company like Vodafone can do such transfer or have processes of this nature. I can provide details if someone from the company is willing to investigate. I have another SIM which is not in use for last 4-5 months (but with long validity). I am affraid i will lose that too sooner or later alng with credit on it.
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