Vodafone Prepaid — unfair deduction of balance

Address:

Gurdaspur, Punjab

my phone njumber is[protected]. on 11 september 2010 i recharged my phone with rs 96 under the scheme of 1 month internet usage. the activation time for scheme is 24 hours and for that vodafone sends settings for the activation. i did my recharge 10:56 am on 11th september but didnt receive the settings on that day. i called customer care next day and they told me the procedure to have the settings that is to send WWW to 52586 then send my phone IMEI number. i did that and i got the settings and i installed the settings and used the internet. after 4 hours of activation i checked my balance and found it to be in negative that is rs -30 which before deduction was rs 25 in positive. i called customer care back and they told me that my status is not updated as it will update after 4 hours.so i called again after 4 hours and i talked to the executive about my problem.he told me to be on line as he was going to tranfer my call to their technical deptt who handles this problem regarding internet. i wait for around 15 minutes and after that without any response the call was disconnected from their end. i again tried on their number but again the same thing was repeated by another executive. then on 13 september, i went to vodafone store in phagwara and told my problem. they did not talked even properly and told that they dont handle these complaints and gave me the number[protected] and also 198 . i am calling on these numbers but nobody replies on these numbers.
so due to the negligence of company, i have faced the loss of rs 70 and also still i have not been able to use the internet service of rs96 . so total loss of rs 160 i have faced and also the harrassment by their executives.
so kindly look into hte matter and do the appropriate

thanks
gurdial singh