Vodafone India Complaints & Reviews

Dear sir / Madam , .

This is vivek mishra from Ghaziabad up . Last 2 years i am using Vodafone number but last few days back i am dialing 121212 and following the words when i want to know about full talk time recharge ..i am pressing 1 but not getting any response ...

I have written mail to nodle.[protected]@vodafone.com , date 18th Feb, 2012 ,
I have received a mail automatically from vodafone that this problem will sort out within 2 working days .......

After that i have received a call from Rachna sharma , present time ,she is employee of vodafone ....
She asked about my last recharge .i have told her ....
but asking me any activation and deactivation service . I have told her that last time in this number DND service was activated by me .......after than called to your customer care and deactivated it ......


From 18th to till date , 5 days has gone but this problem did not short out .


sir , please do need full help .

Thanks & Regards

vivek mishra ,
[protected]

HI All
I am writing with to share pathetic, disgusting and appalling customer service which I had from Vodafone Store, complaint resolution team and Customer care team.
I have been a customer with Vodafone for last 3 to 4 years and I had Vodafone IBM 199 plan, I met a Vodafone representative Mr. Sachin Wagh (Mobile no. [protected]) who initially sold my current plan to me in year 2009, he offered me a new plan which was VG_KN_MV_IBM199 which is better than my current plan so I asked him to switch me on that plan but se said to me that he cannot do it as he is from sales team and I need to go to my nearest Vodafone store to get it done. Thats when this nightmare started.
I believed in what I was told and went to Wanowari and visited a Vodafone store and spoke to Mr. Rohan Sawant who gave me a terrible experience and named it customer service I asked him a few questions 1. Why I was not contacted when there was a better plan available?
2. How can I get the money back as to my understanding I was overpaying for the entire period when there is a cheaper plan available? 3. Can he switch me on the new plan?
Then he gave me following answers 1. There is no such plan available in his list (upon which I gave him the pamphlet which was given to me in my company canteen and then he had no answer for that), then he offered to raise a complaint which I agreed to and a complaint was raised which was Complaint no. [protected] this was done on 23/01/12.
2. Then I was told that I cannot get money refunded as I was charged as per my plan (I agree to the fact) and when I asked him why was in not informed about availability of new plan then I was told VODAFONE HAVE TIEUPS WITH MANY CORPORATE COMPANIES AND ITS NOT OUR RESPONSIBILITY TO INFORM EACH AND EVERY CUSTOMER ABOUT ANY NEW PLANS WHICH ARE ROLLED OUT (I was shocked to hear this statement) as to my understanding old customers are foundation for a company. 3. Then I was told if I want to switch to this new plan I need to set up a ECS and when I asked why I need to do this I was told that he don’t know about it but it’s a company policy (if there is any of this sort then I find this stupid)
Finally after a lot insult I gave up and then finally decided that I will wait for a callback (which was promised to me) but to my surprise I didn’t got any callback and then I finally got to know that its closed WITHOUT INFORMING THE CUSTOMER.
On 16th or 17th of Feb. I checked my mail and found a bill with my old tariff plan on then I decided to SMS Vodafone and tell them that I haven’t had my callback finally on 18/02/2012 I got a call from a Vodafone representative Avinash who assured me (LIED TO ME) that he will look into the matter and will raise complaint and get the plan change organized for me and gave me 2 complaint numbers 1. Complaint to get the plan changed Complaint no. [protected]. 2. Behavioral complaint for Mr. Rohan Sawant (Wanowari Store) Complaint no. [protected] and he promised me that he will call me in 48 hours that was on 20/02/12 but as expected their was no callback.
Yesterday I called Vodafone customer care team (that’s what they call themselves) and spoke to a advisor named Ajinkya who had no clue of what I was talking about and after putting me on hold for 12 minutes he told me that he do not see that plan in his list (we are back to square one) then I decided to speak to his manager can’t really remember his name and I was told that 1. He cannot see any such plan; he even claimed that anything of this sort is non existent (indirectly he meant to say that I am lying) 2. When I wanted to know about my complaints then I was told that my first Complaint no. [protected] is behavioral complaint for Mr. Rohan Sawant and Complaint no. [protected] is a payment related enquiry (this was beyond a joke) and when I asked this efficient manager what he can do to get the issue resolved then I was told that he is based in Mumbai office and he cannot do anything with regards to a corporate connection I am surprised it took 23 minutes for him to figure it out that I have a corporate connection, and he told me to mail at a email address which was corpcare.[protected]@vodafone.com and I was promised that this issue will be taken care of (I hardly believe him and I have a little faith left in this company now)
I want few actions to be taken from your end if you cannot do it let me know.
1. I want to know about the action taken against Mr. Rohan Sawant.
2. I want to register a complaint against Avinash who lied to me and raised a wrong complaint.
3. I want to get my plan changed to VG_KN_MV_IBM199.
4. I want to pass a feedback for the manager who attended my call, that he need to own the problem and should not try to pass the customer from pillar to post as he was more interested in getting me off from phone than giving a resolution.
5. I want a letter of apology for all the hassle I have faced
and all I got after my email was a automated response telling me that this matter will be looked into and I will get a reply in 2 days so still waiting for them to get back to me.
sorry if I have bored you guys but wanted to vwnt out my frustration

R/sir,

Please send me the incoming and outgoing call details & message details of my vodafone prepaid mobile no [protected] for last two months to my email address([protected]@yahoo.com).pls do the needfull


Regards



Sanjeev Mehta

Hi;
My name is debasish nag.i am a prepaid customer of vodafone(number is [protected]).i have recharged my number with 502.00 rupees for the integrated data plan(500 mb 3g data, 500 mins call, 500 sms) on 18th of February 2012.the transacion id is KO[protected].The data pack is not activated till date.I have called a lot of time to customer care and visited vodafone store.The complaint no are '[protected]' and[protected]'.Lastly they have told that i have already consumed the 500mb data .but my cell phone is showed that i have used only 498mb data.Previuosly i have recharged with 103 for two times(by those recharge i have got total 400 mb usage ).I have done those two recharge on 26/01/2012 and 07/02/2012.They putting a very wrong allegation to me .Today i have visited the vodafone store near city center 1 and showed them my total data usage of my cellphone.It is just too much embarrassing from the service provider.When ever i called them they told give us some time and have patience.But now it has crossed all limits of my patience.I have waited for more than 90 hrs till now for this data pack service but they have not yet resolved it.Vodafone basically cheating their customer .


thanks;
debasish nag

Hi,

I want to deactiviate my Vodafone Postpaid sim(Mob No : [protected]).Please start the deactivation process ASAP.

Raghavendra,
[protected]@rediffmail.com

Got a sms stating that caller tune has been activated on my cell # [protected] and that daily Rs 1/- has been deducted; also therein was mentioned that to cancel send sms CAN CT to 144 or call to 22622, select 3rd option for cancel. I have NEVER asked for any Caller tune. So I sent an sms with CAN CT to 144. Got reply that Caller Tune has been deactivated on my mobile, but I HAVE NOT YET got REFUND for the wrongly deducted charges.
i calling daily to customer about issue, they replied go to consumer court. Request you to expedite this erroneous deduction.

sir,i have a vodafone lapu no is [protected].but my lapu pin is blocked.so i want a new pin as soon as possible.

Sir my name is Ravinder pal Singh Mobil. no. [protected] of Vodafone. My complaint. is that I Recharged internet pack on 11 FEB my mobile. but company dedicated my whole. Balance on 12feb 2012. AFTER making my complaint they. Promise that I will get my balance. within 48 hours. But now there customer. Care even do not pick my mobile so please look over to this matter

Hi,

My Vodafone number i.e. [protected], I've been using this number since Feb 2008. I purchased it from Matrix as a corporate connection; A couple of months back I got a call from Vodafone Customer Care that they do not have my documents and I need go to a vodafone store and submit them. I asked for the reason that why did they realize that after 4 years and why they do not talk to Matrix, they never gave me an explanation. Two days later I got a letter from Matrix that their tie up with Vodafone has been broken and I could understand the whole story. I called up their customer care again and requested to send someone to collect the documents due to a busy schedule and some medical emergency with my wife. Instead of sending someone they started an announcement on my number which was alomost a minute long that I had to hear before any call.

Then they closed my services last Friday February 17 2012 when I was on roaming without any prior notification because I was so sure after so much of harassment that I would not continue with Vodafone and shall port my number to some other network; Once reaching my home location back on Feb 19th, I called up their customer care and talked to Rajesh, their customer care executive and Sanjeev, their client retention executive. After discussing they are not even ready to apologize for the inconvenience they have caused to me after using their number for almost 4 years and with an average monthly billing of over 3000 INR.

Kindly take necessary action and advise how can I get my number ported as they have closed my outgoing services.

Thank You.

Best Regards

Pratikshit Acharya
[protected]@gmail.com
[protected]

i have been charged 800 rs. extra on my post paid connection for the month of january those extra charges are due to my CUG being charged. i made repeated calls to the vodafone care and numerous visits to the vodafone main office on goa, despite which my problem has still not been handeled. i want my bill to be re-checked and a new bill to be sent to me instead of waving of the charges in the next bill. my rental plan is 99 and i have blackberry services of 599 activated on my phone. my actual bill as per my calculations should be 877 rs. where as i have been charged rs. 1800. please help me out.

Regards,

avina

Sir

My internet USB STICK, Mobile No [protected]. My internet connection is very slow, But I had recharged for 1 month for 3G itself , So Please check and kindly to do the needful.

Thanks and Regards

Ramakrishnan

Sir,
I am using Vodafone postpaid connection. My number is [protected].
I changed to postpaid connection on last week. Before converting into postpaid connection I used Vodafone prepaid connection.
Vodafone forced me to convert prepaid connection to postpaid connection.
At the same time they offered me various discounts for calling.At first they offered me all India 30 paisa call scheme.But after converting to postpaid they rejected this offer from my number.
I called to customer care department of Vodafone to clarify the same. But they can’t clear my problem.
I called many times but they did not respond to my complaint.
Actually they cheated me and they were charging Rs.349 per month as rent for postpaid connection.
I need compensation from the part of Vodafone or just solve my problem.Hoping that you may do the best.
Thank you,
JIBIN.P.JOSEPH
[protected].

I recharged my Vodafone sim online from http://www.freecharge.in/ site. By filling the required details. I recharged with amount of Rs/- 110, as thinking that I will be getting some amount around 100 Rs/-.

But, this amount got recharged for WCC, World calling card. When I called customer care on 18/02/2012. I got to know that this amount of recharge kept only for WCC. Not for other purpose (meaning local & STD call).

The problem is at the time of recharging no information given, about what amount will be liable for what kind of recharge. I got the recharge, but I will not be able to use this. According to this recharge one can only use this amount for international calling. due to no information given on the website by service provider while recharging.

I just want them to covert this recharge into normal recharge.
Kindly resolve this issue.

e-mail: [protected]@gmail.com

I received a blank call from the number [protected]. When i searched for it on he internet I found similar two or three posts complaining the same.
It's urge from the concerned authorities to have check for such calls and take proper action either for the telecom operators to filter such calls or the other way out for security point of view.
Though it was for the first time i received the call without having notified to any of the Pakistan's website or products.

Hope necessary action would be taken at your earliest.

Raghvendra Dixit
raghvendra.live AT gmail.com

________________________________________
From: acknowledgements <[protected]@vodafone.com>
Date: Tue, 7 Feb 2012 13:30:52 +0530
To: <[protected]@gmail.com>
Subject: Happy To Help: Complaint on billing & blackberry internet service


Dear Customer,

We thank you for writing to us. We have referred the matter to our concerned department and will definitely revert to you within three working days.
To enable us to process your request at the earliest, we request you to kindly re-check the email sent by you

- Does it mention the Vodafone Mobile number? Please do include the number without which we will unfortunately not be able to process your request.

- If you are a Postpaid customer, please write to us from your email id registered with us. If you would like to register your id or change your registered id, please send the following SMS <Email>space<E-MAIL ID> to 111(toll-free) from your Vodafone mobile. The email id will be registered immediately, after which request you to please resend your email to us.

If you need any further assistance, please do call us on 111 from your Vodafone mobile phone.

Happy to help,

Vodafone Care

Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

This is an auto-generated response. Kindly do not reply on this mail.
To access your online account, please register for My Vodafone services through our website www.vodafone.in

My Vodafone

Now you can manage your account all by yourself. By logging on to My Vodafone you can

View and analyze your bill / account statement
Pay your bill / security deposit
Change your talkplan and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one

SMS service commands list

To activate/ deactivate the below services, you can send the corresponding code as an SMS to111 (toll free).

Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 4 hrs
2 Vodafone Roaming ACT VR CAN VR 111 4 hrs
3 Basic International Roaming *Subject to deposit applicability and verification ACT BIR CAN BIR 111 4 hrs
4 STD ACT STD CAN STD 111 4 hrs
5 ISD * Subject to deposit applicability and verification ACT ISD CAN ISD 111 4 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 4 hrs
7 Itemized Billing ACT IB CAN IB 111 5 hrs
8 Voicemail ACT VMS CAN VMS 111 24 hrs
9 Call Conference * Subject to deposit applicability. ACT CC CAN CC 111 24 hrs
10 Call Forwarding ACT CF CAN CF 111 24 hrs
11 Call Hold ACT CH CAN CH 111 24 hrs

-----Original Message-----
From: [protected]@gmail.com
Date: Tue, 7 Feb 2012 08:02:30
To: <corporate.[protected]@vodafone.com>
Reply-To: [protected]@gmail.com
Cc: <corporate.[protected]@vodafone.co.in>; <[protected]@gmail.com>
Subject: Complaint on billing & blackberry internet service

Hello,

As an premium customer from past 10 years I had never experience such a bad experience from vodafone,Now really finding it very difficult to use a vodafone,Hope u understand the sensitivity of the issue,I am using 3 numbers of vodafone named under rupesh sakpal(Myself) mobile numbers [protected],[protected] & [protected], facing lot of issues with all the 3 numbers,let me go 1 by 1 for all the 3 issues,

1)I am using a blackberry phone for the number [protected],plan BB 399, where I am facing the problem with Internet service in roaming area,had also visited to vodafone gallery for the issue Wherein they had replaced the sim card & said it will be resolved,but still the problem is not resolved,though I had also discussed with vodafone customer care 10 times, if I would not be able to use the internet service in roaming area(virar) at home, then I don't think I have to continue with blackberry service, if I am at mumbai then I can have an access for internet at my office why to spend 400 rs if not required,

2)Mobile number [protected],now i[censored] will go through the bill details the bill is of Rs 1712,out of which current charges are 1580 & rest are previous balance,need to understand here if I am using a plan of 165 group talk then do u think I should get such a huge bill,are u guys using the strategy of high credit limit high bill,pls see to it what plan I am using & think twice before sending any bill,also if I had set my credit limit for 500 then it means I am comfortable with credit limit, I hope it is a customer call whether to increase the credit limit or not & no one is authorized to do so without confirming to the customer, kindly revise the bill with the actuals & fix my credit limit to 500 & should not be increased without confirming me,

3)Mobile number [protected],this number is with the plan of group talk with the number mentioned above I.e [protected], 3 months back I had faced the same issue mentioned above,credit limit of 1000 getting the bill of 800,wherein I had fixed it to 500 ,nw I am comfortable with it,Do u think u guys should get an alerts from customers for rectifcation at your end,

Kindly take a necessary actions to resolve the issue mentioned above ASAP or I would not be having option apart from changing the service provider,

Waiting for positive & instant response

Thanks & Regards
Rupesh Sakpal
Sent on my BlackBerry® from Vodafone

I want the call details of my prepaid number [protected] for the last three months
incoming and outgoing details.
Thanks and regards,
vivek.cv

Hi,
I have been using Vodafone Number +91-[protected] for almost 6 years now. I got this connection through Matrix, which was a partner to Vodafone.
Now, for some god damn reason, Vodafone and Matrix are no more business partners and one fine day, my services were barred. The reason that I get to know from the Customer Care Team is that I need to submit my documents again if I want to continue their services.

My simple question is isn't is a little too unprofessional? I mean there were no mails, no calls from them about this information. They claim to have sent 10 SMS to me in this regard, but what's the guarantee that the same was delivered to me considering the fact that Vodafone has the worst network service in the country.

By god grace, i have an alternate number and my professional life is not coming to a halt? But, i am disgusted at the unprofessional and stupid behavior of this service provider? You claim to be a telecom company, and you yourself don't know how to communicate a message to the consumer? How many times will a person go and submit his ID proof if there is a mess up at their own end.

Regards,
Naim

Team,

I am a postpaid user in Mumbai with my Phone no [protected] and my phone model is LG Optimus one P500. Last month suddenly i was able to see Edge symbol on my phone display. When i checked further, i found that Internet was enabled on my phone. Even if i have never request to enable the Internet it started automatically. I used it for few days as i never received any message or mail from Vodafone stating that it will cost as per usage.

Now when i have received a bill for this month which stats that i need to pay 128.70Rs for iPhone Internet Usage which i never requested to activate.

I spoke to the customer care executive on 16th Feb 12 who mentioned that i need to pay this amount for this month. However it will get adjusted in next month's bill and also he will deactivate the Internet. Again today(17th Feb 12) when i spoke to another executive he mentioned that there is no such request raised and my amount will not get adjusted in next months bill. Also guided me to send a mail on this ID.

Just to let you know that i have already paid the amount of 150Rs out of 286.24Rs.

I need Vodafone to provide a valid reason for enabling Internet without of my knowledge? even after enabling it nobody even bother to inform me why? and also when will you be discarding the iPhone Internet amount?

Bill No :- [protected]

Regards,
Girish Sawant

i m a regular postpaid customer of vodafone company from 2003, they charged me a high bill on the name of vodafone mobile connect and i m not activated this service but when i asked them for the correction of my bill they refused to do this.So please solve my problem and adjust my bills from the company and everytime when i asked them they threaten me to make a court case against me.please help me out whomever it may concern.

Dear Team,

I do online recharge very time but i get successful message on my mobile and Email but the same will not be credited to my account and also the same will be credited back to my back account after 5 to 6 days. and emergency when we do online recharge it will not happen and when we call customer service also not help will be given. Last time i called the helpline two months before regarding the same issue and complained on the same but now when i called today they say that they don't have any such complaints raised this is the service which Vodafone. Today when i required the transaction to be successful i spoke to the Supervisor by Name Manjunath Singh who doesn't even have manner of speaking to the customer and he says that he will not transfer my call to his manager also and when his manger sridevi spoke to me she was silent or use to raise the voice in high tone. later i spoke to her manger and he informed that he will get the recharge amount credited to my mobile no in 2 hours. when we escalate things will happen and i also came to know that Manjunath was a escalation officer and Sridevi was not manger was a supervisor.

i think we should not believe any of the customer service persons. and for very quire they ask us to go to Vodafone show room than why do we have customer service i think other service providers are better than Vodafone who does not have respect nor manner to speak to their customer.

I don't think Manjuthan and Sree Devi have rights to be Rude to the customer I need A apology Letter from them because they were not professional and didn't know to speak to customer.

if my issue is not resolved as said by Manager of Sridevi i will be forced to cancel my Vodafone no of mine, my family and Friends also i will tell to cancel and go with other service provider who know to treat customer good.

thanks
Beena.n
[protected]