Vodafone India Complaints & Reviews

Dear sir,

Mobile no. [protected]
Relationship no.1.39633825

I have a postpaid connection with vodafone with last 6 month. i have received a mail on 3rd feb 2012 that my current outstanding bill till 3rd feb'12 was rs. 1137 (jan due bill 907.5 + current outstanding rs. 229.5 =total rs.1137.00).

On 6.2.12 evening when i visit vodafone site for doing payment of jan due bill the current outstanding amount is showing rs. 5472, in evening it was showing rs. 5600/- and now in 7.2.12 morning it showing rs. 5946 when i made payment of rs. 908 jan due amount. i want to know the details, how it becomes rs. 5946 from rs. 200 in between of 3rd feb to 7th feb.

How this current outstanding bill amount is increasing, when i have not made any other call else then vodafone from 6.2.12 evening to 7.2.12 morning as well as i have not used internet on mobile. when try to contact on vodafone customer care no., they are not forwarding my call on 111 & 198 no.

I was on roaming from 27 jan to 5th feb. and now i have to visit for another two state in this month. but i am now worried and not able to roam with vodafone as billing amount is showing. when i have contact on customer care no one customer care executive is not giving any detail on 111, 1111 & 198 several times. they misbehaved but not provided any details to me which can end my worry and after that they are not taking my call on any no. by not giving option to talk customer care executive.

So i want to request you to kindly send me net current outstanding amount details if this amount after discounting all scheme benefits. please tell me the net current outstanding amount after discount so i can visit upcoming roaming visit without any worry before 9th feb'12. as i have to go on 9th feb on roaming area. i have given request by mail to vodafone two times as well on phone but not getting any response from their side.

I hope that you will understand my problem and will give me the net current outstanding amount after discount without waiting of this billing cycle
Period so i can continue service with vodafone otherwise i will not be liable to pay any increasing amount billed by vodafone.


Regards

Neeraj gupta

Enclosure mail copy from vodafone:
On fri, feb 3, 2012 at 2:17 pm, your creditlimit (del) <[protected]@vodafone.com> wrote:


Hello,

Thank you for using our services.

We are pleased to provide you with the following details regarding the vodafone cell number used by you having no. [protected]

Your present credit limit is rs. 1400/- and your current usage (billed + unbilled) is rs. 1137/- as on 2/3/2012. please make an interim payment of rs. 1137/- without delay to enjoy uninterrupted services.

For your help and convenience, following are the payment options available to you:

I have been trying to get converted to Prepaid or Port my number , but Vodafone is saying they require 5000/- Rs for Fancy number charge , which this come from . They are always giving me unnecessary reason , charging high amount in postpaid connection.

I would like to complaint this to try can anyone point me in right direction.


G.Sandeep,
[protected]

hi sir
pls i want my vodafone prepaid mobile outgoing n incoming call detail
my cell no. [protected]
so please sir u give report argently
thank you sir

Without using my mobile / concern Sim bill was charged with in three days. Please find the follow details of the scenario:
1. Mobile switched on 20.01.2012 (new mobile purchased, hence mobile missed)
2. Mobile bill checked un-billed amount Rs. 0.07 on 20.01.2012
3. You Tube browsed for 04:00 hrs (bill was Rs. 283.67) on 20.01.2012
4. 21.02.2012 You Tube browsed and bill checked Rs. 822.00
5. After this mobile not used even for making calls also used only for bill checking.
6. Then bill increasing started automatically at an average of 138 rupees per hour.
7. Just I waited for the trend and thought it was happening by mistake till the bill raised to Rs. 1322.00.
8. Unfortunately mobile battery was low, that's why not called the customer care.
9. 25.01.2012 by 22:50hrs I called the customer care, that was just trained like a IVR system. I called another useless. he was also like the previous one.
10. 26.01.2012 by 09:30 I called again the same developed hopeless nonsense customer care ( fantastically this money making machines charging call charges for those brilliant (!!!!!!!!!!!!!!!) customer care), one lady mud was attended and surprisingly all were made up of same mud. No changes and even they are not able to understand their mother tongue also ( What a great persons engaged for problem solving). I really amazed that even a astrologist parrot may also respond to the "Master's" word, if he say or shouted to him/her).
The same comedy was continued with full tension. One of the brilliant stupid finally understood what the problem was. At last he told that we are the useless. And he asked to wait till the bill generated to do some thing.

The enquiry is this: My bill amount is increasing without touching the phone. Why? I told each and every half-an-hour bill status.

Then the increasing trend stopped and then also I continued the bill check up. Absolutely stopped the billing.

For this clarification after bill generation, I called one more intelligent almirah for clarification. Because the same bill which I was checked before the bill generation.

So suggest me what can be done for this, because the same useless answer i got but in a different way. he asked to visit the Vota fone (the broken mobile) store. (I never believe it may get reworked / accept their mistake).

I kind request to all the mobile users, please don't go for Vodafone post paid / prepaid (that is also fantastic story, so that at present I stopped the prepaid also) connections. They are terribly play with your money and they never respond to you.

These robberis never change their theif mentality. Be careful from these mobile service theives.
All the above 3rd class words used because how it hurt me, you can't understand or believe.
If you did some thing to solve this, I will be thankful to you.

I received a message(on my Vodafone prepaid SIM) from Vodafone on 4th Feb saying that my 3G data validity is over (Period - 4th Jan to 4th Feb 2012). I recharged online immediately (4th Feb) for Rs 375 (1GB usage) and was expecting my plan to be activated within 4 hours. Kindly note that my prepaid balance at that time was about Rs 150. Since then, I've been using my internet till about 9PM today (5th Feb) and right now my balance has been deducted to Rs 0.05.

Please find the image(also attached) in this link (http://i41.tinypic.com/23u8zl3.jpg), my proof of transaction (using Axis Bank net banking) made on 4th of Feb 2012. T

There are two things:


- My 3G was not activated.
- My balance was deducted for internet usage without my knowledge.

I spoke to the 111 number who transferred my call to your technical team. They gave me the nodal office e-mail id. Also, I spoke to the 198 number who asked me to put a mail to Vodafone care. Both of the care executives confirmed that 3G is not activated on my number.

Let us assume that I if I had to communicate urgently, I would be unable to talk to people or contact them via the internet. This is unacceptable.

Dear Sir,

My name is Varun jain. I am a postpaid customer of Vodafone having number [protected]. This number has been taken around one year back and registered in the name of Varun jain. From the last few months I am in continous receiving nuisance/threating calls from Vodafone that this number is in the name of Mr. Baljeet singh lamba and they have some outstanding amount which he has to paid. Every time I update them that this number is registered in the name of Varun Jain and there is no relation of Mr. baljeet singh with this number. I am totally frustrated with these calls as they are calling on continous basis.

Name of vodafone executives

Hemlata - [protected]
Manpreet - [protected]
Preeti - [protected]
Deepika - [protected] and etc. etc.


Please help me!

Varun Jain
[protected]

I am using the Vodafone Mobile # [protected]. My last billed amt was Rs- 370.00 and my credit limit is Rs- 500.00. Last deposit date of my bill is 05 Feb 2012. I already made the payment of my billed amt i.e. Rs- 500.00 on 03 Feb 2012 at 6.30 PM. I called up customer care by my cell number at 8.00 PM and they told me that my payment was still in updation and told me to call the customer care again after 1 hour and also told me that they will process the request and provide me the regular services however when i again tried to call after 1 hour i found my outgoing to customer also got barred. When i called them again at 12:00 AM from different vodafone number, they told me to deposit more money to continue the service again. I am not happy with the service of Vodafone as I am regular customer and always make the payments in time. Please investigate this matter and provide me the resolution.

Gaurav Singh

Sir/madam

I recharged my mobile no. [protected] as below:
1st recharge on 31/01/2012, 05:57:28 p. m. of rs. 43

Which is full talk value recharge as per offer know from *121#
Number dialing on my mobile number. but now i get only rs. 36.98 talk
Time both the time and remaining rs 6.2 be credited
Within 48 hours. but now 72 hours completed but uptill now i not get
Remaining talk time. please credit my remaining rs 6.2 talk
Time in to my mobile number. every time you are not credit remaining
Balance uptill we not giving email in writing. this is my 6th time experience. why every time you
Trying to cheat customer this way?

I also email to zonal officer and costumer care for above complain before 24 hours. uptill now they also not solved my problem.

Dear All,

Recently i have purchased a Net cruise data Card from Vodafone with data card no. [protected] from there executive Mr. Gurpreet ([protected]) on dated 20-jan-2012, and they said it will get activated within 3 working days, however after no. of call and two times documentation submission in Vodafone store and to their executive it was get activated on 25-jan-2012 also verification was done for same.

on 26 jan-2012 it was giving deadly speed 0-10 kbps, for that i lodge a complaint in Vodafone with 26-JAN/1053, on this complaint no action had been taken by them and they close the case on dated 30-Jan-2012 without resolving it.

so on 31-Jan-2012 i tried to check the data card then it was not working, it was informed to me that my data card services has been barred from back end department due to non submission of document.

after that i mailed and called to vodafone people and their nodal office however they didn't picked the call and there is no revert from vodafone till date.

the no. which i have tried are given below.

[protected] baljeet
[protected] nitin

[protected] dheeraj
[protected] dinesh

Nodal Officer ----+[protected] , Ms. Kanika Dubey

+[protected] Mr Sudipta Kumar Sen
+[protected] Sushma Khanna

please do the needful

Regard's

Ajay Kumar
[protected]

Sir,I Chandra Prabha Agnihotri registered a complain yesterday that in my mob. no. [protected] a Voice Blog Service has been activated till Jan 2011. I had complained about that nd ur costumer care employee has messesed me that ur service has deactivated bt on 2 Feb. ur company cut 7 rupee charges from my account balance.I had also messaged u yesterday nigt approx 11 pm. bt i did't get any responce from ur side.I want that service will cancelled from my mob. forever nd dont activate any service without my consult.Plz take action on this complain as soon as possible.

Respected Sir/Madam,

My Self Abhishek Siaria, I am using Vodafone mobile service provider and my complaint is about Unrequested service activation by Vodafone.

Several times they have activated unrequested services like Jobs alert etc. on my mobile number ([protected]) for that I have been charged and balance has been deduct from my mobile account. When I called to customer care, they said that "You have activated this service" but this is totally false.

I request you to please take strong action against them as they are cheating their customer.

Thanks,
Abhishek Sijaria

Dear Sir/Madam,
I m Hriday Ranjan Chowdhury from Haridwar (UK). I am a vodafone customer (having Phone no-[protected]), without any information, Rs. 30/- has been deducted for Callertune from my balance on date around 25or 26 Dec-2011. Even I did not send any request for caller tune activation. Caller tune has been activated automatically in my above number.This happened second time with me, I had mailed earlier for the same three months back.
Plz revert the deducted amount to my vodafone account as soon as possible and cancel Caller tune immediately.

With thanks and regards
Hriday Ranjan Chowdhury
Haridwar

On 26th of January 2012, I recharged my prepaid with 150Rs., then i had balance over 150Rs including my first balance too, after that I sent request to activate VL96 at 3:12pm, i got first message informing me please wait for our confirmation sms at 3:25pm, after the request sent i should have balance of about 60Rs, and at 3:27pm i received message "Your Data pack is active now, valid upto 25.02.2012 00:00:00 and balance: 1024 MB free. Thereafter 10p/10kb will be charged.

Now, after getting this message i started using my plan in my mobile, but suddenly after few mins, all stopped working including my FREE SMS, gprs is deactivated all they had stopped, then i checked my balance, and it was zero (0) unbelievable, i even didnt make any calls which would use out my all balance, so i contacted three times to vodafone care people about the issue, each time each person was just keeping me on hold and trying to check things, but nowhere things were found, finally they just made a service request and told me that i will get response by 30th Jan 2012 06:00pm Monday, But till date no response from them, its now 2nd Feb 2012 9:52pm and still waiting, is this the one type of just grabing money from very old client of vodafone self? if they dont want users like us, i wont mind to leave it, dont know how many of people would have similar or different issues with them, they just theft my remaining balance??

I Jyoti Dhunawala primary holder of Vodafone [protected] and having an add on vodafone no. [protected] have been receiving faulty bill on my addon no. [protected] since Oct/Nov/Dec 2011. We have been charged towards the services which we have not availed /utilised.

Faulty charges in the bill:
1/ Missed call Alert not activated
2/ Charged for, 3G/2G which is nor active nor subscribed . And vodafone system showing usage on my number.
3/ International roaming been deactivated and charged for a non active service.

We have send several mails for reversal of charges to various vodafone deptts and have personally visited to the vodafone center at 4 Bunglow but we have any proper response. They told me they have suspended the addon no and told to give a return application for disconnection of the said no. [protected] which i have already given.

Further, on 30th January, 2012 my outgoing calls & sms facility on my primary no was deactived by vodafone without prior notice. Upon enquiring it was inform that there is a technical problem and will be resolved within 2 hours. After 2 hours it was still not activated. Again on enquiring I was told that due to non payment of my add on vodofone no. [protected] it has be deactivated. Here I wish to mentioned that my entire bill till date against the primary no. [protected] is cleared and has zero balance. From last 2 days my outgoing is disconnected and they insist that they will not activate till the entire payment is paid against the addon no.

I humbly request you to kindly help me to sort of this issue on the above for reversing the chargers on my addon no. [protected] and to activate my outgoing/sms facility on my primary no. [protected] immediately.


Regards,

Jyoti.
[protected]

dear sir,

I am vodafone customer and I have activated DND service 4 times and last activated in[protected], after that i got message "Hello! Thank you for interacting with Vodafone. Your service registration number is [protected]. Your query shall be responded by Thursday 02-Feb-12 01:07p.m." but till date DND service is not activated,
so please help.
Name: Ganpat lal Patidar
mob:[protected]

last 15 days my vodafone std call outgoing not working.

To Vodafone.

I have Vodafone fixed line telephone + Broadband and for several months I have been unable to send mail on broadband with more that one attachment, I have explained this to Vodafone and upgraded my service in case this was a problem and confirmed with them at their Tema Branch office that this was the correct service I required in order to send messages as required by my company. I have again complained to them but no action has been taken and I still cannot send messages with multiple attachments and have to use another service provider for this.

Second complaint. My Office telephone which is indicated on all my correspondence and advertising has not been working now for more than 3 Months. I again complained to Vodafone many times and yesterday after the phone is giving a message that it has been cut even though my account is well in credit as confirmed by them. I was told they would "WORK ON IT" Nothing has been done to date as normal and this gives me a serious problem as I may be losing business through this

I am seriously disappointed with them as I thought they were a worldwide reputable service provider

Ken Ridgeway CEO
Kristl Star Ghana Ltd

Every day they are charging me rs 1.35p per day sms rent, (M no [protected])it is 36 pack (sms is free ) today i have send 102 sms, for this they have charged me 102 Rs, i have contect customer care, no reply and also no refund, they have done many time to me,
please do the need ful

Ravi Komarpant
cancona Goa,
M no [protected]

Hello sir,

I have been using vadafone network from past 10 years, From past 3 months(nov-2011,dec-2011,jan-2012) i am getting the bill amount close to 1000+, usually i get the bill amount around 450 to 600.

When i enquired with the CC people say that i have activated the vadafone live, I thought may be by mistake i have pressed some keys and it might be activated, so for the first month i paid the bill amount and asked them to disable the vadafone live, Now on the second month when i got the bill i saw that the vadafone live was disabled and i was happy to see that, Suddenly in the 3rd month a CC person called me and asked whether i need the vadafone live service, i clearly said not to enable any service. But when i recevied the 3rd month bill i see 1055 Rs has been charged for live service,
I am not sure how can this be possible without configuring the settings on my mobile. When i asked the same thing to CC person , he says " it gets
activated automatically on android phone, so we need to be checking it every time". vadfone is totally cheating people.

When we try to deactivate any service they are so many steps to go through, and before deactivating the services they asks for user confirmation for deactivating the service, But for activating the service the user is never prompted are alerted they just activate the service and charge the users for the service they have not used.

Please let me know how can i go ahead and file a complaint against these people. please answer and do the needful.

I have already paid the bill 3 times for vadafone live service even though i have not used are activated the service, But now i cant tolerate it any more.

I am a vodafone prepaid card user. For the last few days, I have observed that the balance in my account is getting reduced drastically. This reduction is much more than my actual usage.
When I called their customer care, they said that it was because of my data usage. In fact, I have not used any data or GPRS services. Then, I deactivated all data connections in my phone.
In spite of this, I am still observing that the balance gets reduced inexplicably. Vodafone is cheating its customers. When I ask for an itemised statement, they say that it will cost Rs.49/- for 1 month bill. This is ridiculous! Vodafone is doing a scam and cheating millions of customers all over India.
How can I fight these cheaters and make them pay for their fraud? Pls advise