[Resolved] Vodafone Prepaid — Balance reduced without usage
Mjmjmoses on Jan 31, 2012
I am a vodafone prepaid card user. For the last few days, I have observed that the balance in my account is getting reduced drastically. This reduction is much more than my actual usage.
When I called their customer care, they said that it was because of my data usage. In fact, I have not used any data or GPRS services. Then, I deactivated all data connections in my phone.
In spite of this, I am still observing that the balance gets reduced inexplicably. Vodafone is cheating its customers. When I ask for an itemised statement, they say that it will cost Rs.49/- for 1 month bill. This is ridiculous! Vodafone is doing a scam and cheating millions of customers all over India.
How can I fight these cheaters and make them pay for their fraud? Pls advise
Complaint marked as Resolved Dec 3, 2016
Vodafone India Customer Care's response, Jan 31, 2012
We regret any inconvenience caused. Please share your number with us here http://bit.ly/w9oxTk We'll look into the matter and get back to you at the earliest.
Vodafone Customer Care
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