[Resolved]  Vodafone Prepaid SIM Card No. [protected] — Unsolicited calls on my mobile & wrong deduction of amount from my SIM Card balance

SUB : Unsolicited Marketing & Sales Calls
REF : Mobile No. [protected]

I have been using Hutch / Vodaphone Prepaid Mobile No. [protected] since Nov, 2004.

During the past 6 months or so, I have been constantly bombarded with unsolicited marketing / sales calls and SMSs which is proving to be a real irritant and is creating lot of inconvenience to me. Also, on couple of occasions, my account has been unanimously debited by Rs. 30/- / Rs. 25 etc. Initially, I ignored it thinking that by mistake it would have occurred but to my dismay such occurrences did not stop and I had to approach your outlet at S.V. Road, Malad (W) to complain about this and once they credited Rs. 21 but balance Rs. 9 (service charge) they did not.

In spite of numerous verbal complaints to your outlets in Hypercity, Link Road, Malad (West) and S.V. road, Malad (W) still this type o[censored]nsolicited messages and amounts are getting debited to my account. For the last couple of days, my account has been unilaterally debited as under :

24/3/08 Available balance Cr. Rs. 167

24/3/08 : Dr. 31
25/3/08 : Dr. 25
26/3/08 : Dr. 30
26/3/08 Cr. 30

26/3/08 Available balance : 111

From the above you will observe that during the past 24 hours, my account has been debited with Rs. 56 on the pretext of “downloading caller tunes” which was not requested.

I ask you to immediately take strict action against whoever is responsible for these acts within the next 48 hours and inform me in writing failing which, I will be constrained to take up this matter further as deemed fit including approaching the Consumer Redressal Court and the media.

This type of occurrences could not have happened without the knowledge and concurrence of Vodaphone and whatever excuses or justification, which are being provided by your sales / service agents do not carry much weight.

In view of what is mentioned above, I immediately request you to acknowledge receipt of this letter and take corrective remedial steps to ensure that in future no such unsolicited messages / SMS and unauthoriised amounts are deducted from my account.

Yours sincerely,

S. Shankar Narayan