Vodafone India Complaints & Reviews

my bill charges is very high in vodafone so iam disconnect my no, i am already the mail for you but no respone to my previous mail.

please disconect my no.

my no is -[protected]

SMS comes to me saying that there is a technical error in cheque, so the cheque will sent to you and please make the payment.
On payment day there serves was not working so after sitting about an hour i had to come back and went next day to pay.
until now cheque has not come back to me.
[protected]

Sir,
I request to you. Please off my callertune

Dear sir,
I request, please off my callertune .
my mob. no. [protected]

I m using your vodafone no.[protected] from the last 20-25 days. Yours executive call me and asked me this is the plan of Rs.400/- only including 1000 sms and 1200 mints free. but i got the bill of Rs.550/- i never call std or isd. your company making fool of others and your hidden charges are also added in my bill. your company suuuuuuuuuuucks

Dear Sir,

Myself srikumar i am staying in Bhilai (Chattisgarh) and my relatives in Kerala and they have vodafone sim card and from last 24 hrs i am trying to catch but no getting . What is the problem ?

Awaiting for your reply...

Sri

Dear sir,
I taken a vodafone postpaid connection on april-2009. 18 th of this month. Tariff is 199 essel.
std rate is 0.75 ps.
when i call to another phone the call duration is showing double.( i call to my friend s mobile that time his call summery showing 4 seconds and my call summury showing 8 seconds. ) same happend when he calling me. that means the call duration time is wrong. almost duble. why it is happen. how i correct the same. otherwise i want to cancell the no. because of my bill amount is coming double. pls look in to the matter and call me.

pls do the need full.

Dear sir,

I atek a vodafone connection on april 25 th-2009.
Actualy when i ataken the connection that time told to me vodafone to vodafone call absolutly free. but when i calling to another vodfone that time added the amount in my account. also SMS charge added in account. almost 2000 smd free for one month.but charge added. my tariff is 249 essel. the std call rate aslo 0.65 paise.but now i check my account on 29 th of this month that time showing my bill amount is 421.00/- this is only for four days.it is posible.? why the charges added this like vodfone call charge and sms charge.pls give the proper replay. otherwise i want to cancell the connection.

Regards,
Anandan

Vodafone Radio Pls Deactivetd My Mobile No- [protected]

Vodafone — Incorrect and overcharged bill

I got vodafone 3G service activated on my mobile more than two months back. Before that i was using vodafone internet data plan for iphone. Ideally vodafone should have deactivated the previous internet data plan after activation of the new plan but when the bill came they had charged for both the plans..???
then when i called their customer care they said you should have asked for the deactivation of the previous plan so we can't do anything about it..
anyway i placed a request for the iphone data plan to be deactivated. But again they had included the charges in the next month's bill. Not only that, they had charged a lot of money for roaming services even though i was not on roaming the whole month...
Also, they had charged money for all the local sms that i had sent @ 1 rupee per sms even though i had free sms plan activated on my no. @ Rs. 35

This is just cheating on the part of vodafone and is simply unacceptable. I want to file a case against them.

Postpaid Connection — complaint regarding diverted calls

dear sir,
i would like to remind you that i Pankaj Kumar Singh had the post paid
vodafone connection number from a very long time [protected] with a
paid premium of Rs 15000 . Since then i am facing the problems of
call divert. therefore i requested the vodafone office in mathura to
kindly convert my post paid to pre paid connection.later on my number
was used officially by vodafone to register IMEI number to the
customer, i got it registered but they used my number. then again i
got my complaint registered and the problem was sorted. and now when
after so much of time gone i started number on 3rd march found that
the sim registration had failed and the sim was swaped to mittal
teleservices shikohabad
again sim given
now what i would tell you is this that nobody is drawing attention at
my problem in mathura vodafone office, all i want is to kindly close
my number as i am recieving unnecessary threatening calls using all
those bad words. if anything happens to me the vodaphone office
mathura will be responsible for my health and safety.
close my number

Vodafone — Unnecessary Calls diverted to my number

Today from Morning itself I got more than 5 calls from wrong numbers. Some body has diverted all calls to my number. It is giving more problem to me.

S . Marimuthu
[protected]

hi, i have rechrarged my vodafone no.[protected]with top of 1000 of full talktime but retailer has bymistak recharge oters no. or wrong no .after that he was arruged with me very badly and used bad languge my complaint is about him its hurting me, that retailer had done mistake and i had losted my valuable 1000rs.pls take action on him as soon as possible my 8 family member is using vodafone, so iam valuable customer of your mobile company pls reply me as soon as possible othervise i wil go to consumer court ...

Dear friends,

A Wrong Person is working in Good Company Please throw him Out...

Umesh Dodamani is working in Vodofone Bangalore his number is :[protected].
I want his company Address to produces in court to get Monly expansive for his family.
Please help me to finding his company address
Because he left his home 1 year back only,
his is not taking care of his family (two childrens (one girl 6 years old and one boy 4 years old) and wife home maker).

We are register a Dovari Harashment Case and Divi Act case from Mahila Mandal In Bijapur Police Station
and They are Arrested Umesh, his Mother, Sister and Brother his is working as a School Teacher near Dharwad but they came out on bail
Now he is roming out side with giving any monthy expensive to his family but my adocate is asking his salary slip to get Monthy Expensive to his family.
but he is not ready to attend court.

So please help me.

I REQUEST YOUR HIGHLY ESTEEMED OFFICE TO PLEASE LOOK INTO THE
MATTER, AND REPLY ME BACK APPROPIATELY.

REGARDS,
Sudhir.I
sudhi.[protected]@yahoo.co.in
[protected]

dear sir this no person has cheating with me [protected] pls sir solve my problem, only one requst pls mail me this no name & address

I have lost my Cell, and i want to block my sim right now
My number is [protected].
Please treat this as Urgent.

Warm regards
Sneha Raghavendra

I am having prepaid connection of vodafone and my no is [protected].I received an sms from vodafone about MYSMS scheme so that i will get 100 sms national and local per day.I called vodafone customer care and they told me that i can avail that service.I tried to avail the service but just the amount was deducted but i was not able to send messages.When I called vodafone care again Mr.Kapil picked up the phone and put me on hold for 15 mins and then disconnected the call.I called again and the Mr Tarikh Aziz picked up the phone and told me thae same story and said that I my money was wasted and I need to send sms tomorrow again and the money will be deducted.I told him to transfer my call to Supervisor and he put me on hold for 10 mins and then Mr Vinod Sehgal picked up the call and said he is supervisor, he was not able to speak properly, I was not at all able to understand his language he was not able to speak english or hindi properly then when i told him to transfer the call to manager he denied to do that and said i should disconnect the call.I said I am not going to do that then he put me on hold for 15 mins and I got disconnected.I am really disappointed with your cust care service.Please hire people who can help your customers in proper way for your growing business.

Following is my vodafone number: [protected]. The outgoing and sms facilities are been blocked to the same number a week before claiming that my proof has not been submitted properly. I have submitted the proof on 29th mar 10 to the Vodafone store at sarajapur, Bangalore. But no use.. Again i went today to the vodafone store to inquire about the status and i have submitted the proof again. They told that the services will be activated after an hour but till they are not activated. It hurts me a lot. I can't often go to the store as my residence is far away from it.

this vodafone customer care are lazy they dont have work ethic. i called them for vodafonelive net forwhich they said they are registeringmy complaint and they will get back to me. But they dint for which i called again and they kept me hold fora long time...

hallo sir iam vodafone prepaid customer. my no. [protected]. i have given rs. 699 for my brother to recharge my no, but he is confused and he fulfilled currency to my friend no. i.e. [protected]. unfortunately he done a mistake. we went to vodafone centre to discuss this problem. but in there two persons of your executive they are name is nachapp & anil both are not good behavior.they are talk roud & irrited us by usin some bad words, they were acted as a roudy. really we are so hurted please take action for like these people.

Vodafone — cheating & fraud company

Hello this company is a cheating bill company. I had cug connections but this begging company billed all of my cug calls.because dear friends you have to check your bills..Lots of networks............. so you have choose...........a good network.........dont waste your money ..........

sir i m vodafone prepaid curtomer i buyed this connection on 3 june 2011 . i recharged it by rs 75 and everyday 10 to 25 rupees are reduced . i hav not opted for any extra pack or service but even then my money is reducing
HOPE U SOLVE THIS PROBLEM . I WILL BE VERY THANKFUL TO U .
Abhijit singh
email: [protected]@gmail.com
phone no of vodafone : [protected]

I Ajay bisht using vodafone prepaid number [protected] . I hv recharged my no. by Rs.555 on 8th June, 2011. At the same time i got Rs.503 at tehsame time but the remaining balance Rs.96 till date its not credited in my account, As per the scheme.

I hv talked so many times in customer care but the didn't help me in this matter, The executive of custmer care used abusive language .please help be in this matter.Hope u ll revert back soon or take action against this matter.

Regards
AJAY BISHT

Vodafone — misbehaviour over phone

I had called up to discontinue my Blackberry scheme at around 8.45 pm and was routed to Blackberry, I phone 3G department and an executive who introduced himself as Omkar Yadav provided wrong information to me and on asking for a reference number for the conversation he gave me some random number and when i asked him to repeat the number he started misbehaving and said the number is lost in the stars and was singing songs. He said that my scheme is till 19 September where I know that it is not possible since I had taken this scheme on 7th August 2010 and it was annual payment and no way it could continue till September. Now I wish to register a complaint for misbehaving with a female and singing and providing weird answer like lost in the stars etc. This is absolutely not tolerable.kindly register a complaint and follow the issue.

hi sir,
i am sandeep aggarwal, i am so much frustrated for vodafone customer care call center.please do something for improve all that things.because one of the leading telecom company.The Executive hiring is so much bad.

of miss call from other contry
I Harass to miss call of other country phone by day night many miss call
Today I have requested to vodafone Customer care for stop incoming ISD call.
but not positive reply receive. I am very harass to same. please need your help.
regards,

Mukesh Acharya / C/o Tanvee Nimavat.
Gandhinagar (Gujarat) (M) [protected]

Hello sir,
My self Roshan Bhaltilak.And i have take vodafone sim card on my fraind name.My mo.no. is [protected].Plese take my following complaint and do think on that.
i requested to that iam not satishfide from vodafone custmer care.Untill today i have balance in negative which is -196.49 Rs in my cell. I am not take any kind of vodafone services or not take any scheme.Plese tell me how to go my balance in negative.

Your's
Dipak suratkar
Mo. [protected]
roshan.[protected]@rediffmail.com

Hello sir,
My self Roshan Bhaltilak.And i have take vodafone sim card on my fraind name.My mo.no. is [protected].Plese take my following complaint and do think on that.
i requested to that iam not satishfide from vodafone custmer care.Untill today i have balance in negative which is -196.49 Rs in my cell. I am not take any kind of vodafone services or not take any scheme.Plese tell me how to go my balance in negative.

Your's
Dipak suratkar
Mo. [protected]
roshan.[protected]@rediffmail.com

totally with you on that one.
I have an old (around 5 years old) PAYU data card that came free with a computer and never been used, and out of the blue have just started getting bills for 0p with £1.47 itemised billing charges!!
I shall refuse to pay and see how far I can take it. I'm sure it's not legal without at least a letter to warn me that they're going to charge...

we'll see.
b

Vodafone — Non resolution of issues and disgusting customer service

I have been using hutch/vodafone for quite a few years, and it is at its worst state yet.

I had reported network complaints and pathetic quality of services numerous times. Have registered atleast 10 to 15 complaints and was promised a response to all of them. Not once have i recieved a response. On enquiring , Many times the rude customer care officials and quite a few floor leads actually said, " you may not get a call if its a network complaint and there is nothing we can do about it." or "sorry! is there anyhhing else?"!!!

Then why commit to a response.

It would be amusing to know i logged the complaint in June/July and have been foollowing up for a response till date. It has become more of a hobby and research. I have recorded almost all conversations with HutchCare, have all their message communicationa nd others stored, figuring out the best way to use it.

They take customers for granted and infact treat them like dirt. I know a lot of ppl who face similiar problems with hutch, and what irritates most is the total llack of response and ill treatment from customer service. Just false commitments. A bunch of ppl us sitting to listen to irate customers and forget about it once the call is cut.

I even had customer care execs screaming at me, and other s refusing to take down a complaint about the same!!??

Pathetic!!! Absolutely.
People should be more aware of customer rights and deal with this legally. Organization of such a large nature are taking advanatage of consumers and above all that, providing substandard service and ill treating them too!!

Vodafone — There is no service like Customer Executive

I m unable to talk with customer executive as there is no option in their customer care number.

Hi,
2day i sent mes to my friends. i recd the delivery report.but it cant not delivered.after a long time i know this.

i already inform this to customer service but nobody take responsible for this.

I spoke with customer care executives many times,they said we will connect with seniour till that be patient on the line.
I was waiting aroung 15min at every time after that the call was disconnected automatically.
This is very horriable to me and making a head ache as well.
y it happnd in vodafone only.i dont know?

i thk god only know this.

Please look in to this.

same thing is happening with me but for different issues....customer service at its worst

________________________________________
From: Kumar, Munesh K
Sent: Wednesday, April 16, 2008 11:56 AM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: URGENT URGENT URGENT



________________________________________

Sir
I Munesh kumar Ph. No. [protected] had been asked to deactivate my no. about 3 to 4 times at your Vodafone store, and 5 to 6 times by calling on 111, same thing happened with my another no. [protected]. but you never taken it seriously. They already assigned a password for any change in my terms but same day evening I got deactivated it again.
Someone who is working in your company as as a c.c.e. knows my all the detail. I am really fed up from your services. I can’t wait 2 hours at your Vodafone store in near preet vihar where about 4 c.c.e. working out of about 12 c.c.e. Even one of them name sangharsh told me that if you don’t have time you can go. Stupid




Sorry to say I am going to consumer court because you don’t care someone’s privacy and privacy act applicable to private sector and others in india



Munesh kumar

[protected]

I could not agree more on this... I have suffered Vodafone services like people here. Guys in Vodafone customer care are shame less, non-technical, incompetent, useless and they also do not have any authority. They cannot even forward your call to Vodafone people. All they know to save is "..sorry for the inconveneance..." and "... we would like to tell you...".

These guys (companies like Vodafone, Airtel) have built an empire on our money and I think, we deserve more decent service atleast better than this. They talk so much on TV and newspaper ad but when it comes to service, they are at bottom. I think, we should also create public awareness by going to media and showing experiances there..

For my case, I am going to write a seperate thread and also go public using media.

Frustated,

Abhishikt

sir
i lost my mobile, so please can u deactivate my account immediately my mobile no is [protected]
by
Murugan.M

To whomsoever it may concern,

I have been using airtel for 4 years without any problems in delhi, i have recently shifted to chennai(march 2008) and for a change i thought i would try vodafone.the problems started the very 1st week regarding the verification process whereby they end up landing somewhere else inspite of me giving them my address in writing more than once!!

i then in the month of april, date 1st april 2008 decided to get my blackbery service and my gprs activated, but since the blackbeery service was so slow and dosent work 99% of the time, i instantly de activated it on the 7th of april 2008 and till date i have not got my gprs settings!!

not only was i charged inr499 for the blackberry and inr 49 for the gprs for the month of april, i was charged for it in may 2008 as well!!
the customer care is never accessible and i get calls everyday regarding the payment for blackberry and gprs services which i have not accessed till date!!
i finally managed to speak to mohan([protected])and he has the audacity to tell me that the technical deptt tried getting in touch with me regarding the settings but i was not reachable and that i have no other option but to make this payment otherwise my sim would be de activated!!
AS A CUSTOMER, WHY WOULD ANYONE MAKE A PAYMENT FOR SERCICES I HAVE NOT USED...AND WHY IS VODAFONE CUSTOMER CARE NEVER ACCESSIBLE ALL THE TIME??
Keeping all this in mind, i have decided to move back to airtel immediately and to discontinue using VODAFONE for good...

I STRONGLY WOULD RECOMEND TO EVERYBODY READING THIS TO REFRAIN FROM USING VODAFONE SINCE THEY JUST DO NOT CARE ABOUT THE CUSTOMER AND HAVE A VERY LOUSY WAY OF WORKING!!

I AM TOTALLY DISGUISTED AND WILL DEFINITELY TAKE THEM TO COURT FOR ALL THE TOUBLES THEY HAVE CAUSED ME IN JUST 2 MONTHS O[censored]SING THEIR PATHETIC SERVICE.

ONLY THEIR ADVERTISING IS VERY EMOTIONAL AND ATTRACTIVE, BUT TO PUT IT IN SIMPLE WORDS, THEIR SERVICES HAVE ACTUALLY GONE TO DOGS!!

REGRETFULLY YOURS,

BHARAT

To whomsoever it may concern,

I have been using airtel for 4 years without any problems in delhi, i have recently shifted to chennai(march 2008) and for a change i thought i would try vodafone([protected]).the problems started the very 1st week regarding the verification process whereby they end up landing somewhere else inspite of me giving them my address in writing more than once!!

i then in the month of april, date 1st april 2008 decided to get my blackbery service and my gprs activated, but since the blackbeery service was so slow and dosent work 99% of the time, i instantly de activated it on the 7th of april 2008 and till date i have not got my gprs settings!!

not only was i charged inr499 for the blackberry and inr 49 for the gprs for the month of april, i was charged for it in may 2008 as well!!
the customer care is never accessible and i get calls everyday regarding the payment for blackberry and gprs services which i have not accessed till date!!
i finally managed to speak to mohan([protected])and he has the audacity to tell me that the technical deptt tried getting in touch with me regarding the settings but i was not reachable and that i have no other option but to make this payment otherwise my sim would be de activated!!
AS A CUSTOMER, WHY WOULD ANYONE MAKE A PAYMENT FOR SERCICES I HAVE NOT USED...AND WHY IS VODAFONE CUSTOMER CARE NEVER ACCESSIBLE ALL THE TIME??
Keeping all this in mind, i have decided to move back to airtel immediately and to discontinue using VODAFONE for good...

I STRONGLY WOULD RECOMEND TO EVERYBODY READING THIS TO REFRAIN FROM USING VODAFONE SINCE THEY JUST DO NOT CARE ABOUT THE CUSTOMER AND HAVE A VERY LOUSY WAY OF WORKING!!

I AM TOTALLY DISGUISTED AND WILL DEFINITELY TAKE THEM TO COURT FOR ALL THE TOUBLES THEY HAVE CAUSED ME IN JUST 2 MONTHS O[censored]SING THEIR PATHETIC SERVICE.

ONLY THEIR ADVERTISING IS VERY EMOTIONAL AND ATTRACTIVE, BUT TO PUT IT IN SIMPLE WORDS, THEIR SERVICES HAVE ACTUALLY GONE TO DOGS!!

REGRETFULLY YOURS,

BHARAT

Vodafone Connection — Allotted me a number which was already assigned to someone else

Last month I have taken a Vodafone connection (a mistake which I regret) from a Vodafone representative at my office

At first they allotted me a number ([protected]) which was already allotted to someone then after one week time they activated my account with a different number ([protected])

And when I brought to their notice this problem they deactivated my account mentioning “Verification Failed” though I have deposited all the relevant documents and asked them to bill me at my official address

Mobile No :[protected] (Prepaid LIfetime)
I had been called from your customer care centre for the last ten days offering me the Gold Card for which I have been selected (i.e Post Paid Scheme).
Your Customer care executives had verified my identity over phone and finalised appointment with me on 7th June 2008 & 11th June 2008 subsequently.
However no persons of your company had turned up on both the occasions nor got in touch. I feel very much insulted for the incident.

Regretfully Yours

Boby Saxena.

Vodafone — Abusive/disgusting customer service

My name is Vikrant Chawla, I have recently moved to India from the UK after being appointed a manager in HCL Technologies. I make many calls and therefore thought it sensible to arrange a contract, which you call prepaid in India. My Brother recommended Vodafone and I have always been very satisfied with the Vodafone service in the UK. Three days ago someone from Vodafone visited me at home and took all the necessary documentation and 250 Rs. However, since I had not heard anything regarding the start date of my contract, I decided to call customer services - the story of incompetence starts here. I made a number of calls and found that everybody I spoke to was both rude and unhelpful, I spent most of my time on hold and the rest being laughed at.

Finally, I talked to one of the guy who was going to transfer my call to someone, when I asked why he couldn't deal with it himself, he replied "I do not deal with this", I asked him to please at least let me know where he was transferring my call, he proceeded to start yelling at me saying "don't you understand we do not deal with this", I requested that he should lower his tone with me, however, he started threatening and abusing me, using distasteful words directed at myself and my family.

I feel it is my duty to report this to you I find it is utterly unacceptable for customers to be treated so poorly and reflects very badly on Vodafone's reputation. I would very much like to hear from someone within your organization with some kind of explanation for this experience - I can certainly ensure it falls very short of the customer services expectation within the UK and I am certain that senior management in Vodafone would very disappointed to hear how short India falls in this very important issue.

I do not remember the names of those guys but, I guess they both were receptionist ( Guy and Girl ) and the call was kept going through to them. I personally fell that strict action should be taken against them.

Address where I called

Live Wire Call Center Services Pvt.Ltd.
H-1, C Block Community Center, Naraina Vihar, Nr Gurudwara,

New Delhi- 11028 Phone:[protected]

I await a response from your end.

Vodafone Prepaid — misbehave by customer care executive

Myself GEETESH MISHRA using vodafone prepaid service having mob. no. [protected].
i am highly dissatisfied with customer care of vodafone.
i hav talked to customer care executive regarding my complaint but beside of solving my problems they absued me and used vurgular words to me.
way of talking of the executives to me was like a illitrate person even illitrate persons dont use those words which are used by the customer care executives.This is not for a specific person, this complaint is for all the customer care executives.
so i hope that company will take serious actions on executives so that other customers should not face this problem again.
i hope that company will give me his positive response to me as soon as possible on my mobile no. or on my E-mail address.

THANK YOU...

i am disgusted at the way vodafone treat there customers, i spend 50 to 80 pound a month on my phone payg when i went in to get a contract phone they turned me down, after all the money i spend in a month, why cant i have a contract phone ive been with you for years thank you karen mohan my mobile is [protected] if you want to get in touch with me

SIR,
Iam s.gowtham a customer of vodafone lost my mobile phone SONY ERICSSON K750I with IMEI no:[protected] and mobile number [protected] i activated that number and now i left that SIM
i have filed FIR at police station any as i have gone through cyber laws i came to know that as per to the rule ITA2000 its not wrong verifying the persons mobile using his IMEI number according to his wish .so please verify the SIM in my mobile and post the details to gowtham.[protected]@gmail.com and take the actions accordingly .so please send me the details about this
thanking you sir
yours truly
s.gowtham

Vodafone — Regarding Customer Care

I took fresh new two postpaid connections of Vodafone on 23 Sep 2008 since then i am calling the customer care department because these are my cooperate connections, so to enquire about roaming calling and sms charges i m calling the Customer Care. But everytime my call lands to prepaid department and from past 1 week i m hearing that 'Sir for first 2 weeks ur call will land to prepaid then to postpaid department '. I already have postpaid connection of Airtel but never heared this excuses before, everytime they told me that, we are not able see ur details please postpaid department. I dialed more than 100 times but everytime my call connects or may be the customer care executives are in blue mood everytime.


Kindly look into the issue as soon as possible, otherwise i would quit from Vodafone.

Thanks

Farhat Ali

i have been using the vodafone connection 4 da last 5 years. last year i got myself a corporate sim 4m my office and have been using it 4m september 2007, now i want to take another corporate sim...plz assist me...

thankz,
with best regards,
debashis dey

i just got irritated by this customer care no. ii have no more will to call
plz.. anybody tell me wheter 111(care no.) works or not
i have tried [protected] & 121 also
evry time i call tihs no. i get irritating

i got a new post paid connection on 20th Nov 2008, had requested for both ISD & Roaming to be activated for the connection, which has not ahppened till date. Also the regular use of phone has been disconnected, the chip is completely not working. i tried calling the Vodaphone Customecare, but only recorded message works, no operator comes on line. i am tired of this. if my vodaphone no [protected] does not work till evening then i will disconnect the connection.

I am calling from Kolkata.

I spoke to Mr.Jai Shanker Pandey on 4/12/08 at 7.50 p.m.He has insulted me and disconnected the phone.I think you will take some steps .If I don't get any resopnse from you, then I will go to Consumar Fourm.Iam waiting for your response.

Myself abinash mishra having mob. no. [protected]. I am very dissatisified with ur executive mrs.Namita Tripathi and mrs. Rashmita.
Sorry to say you i am a regular customer who calls to ur callcenter to know everything about vodafone service.But for regular calling some executives like Mrs. Namita and Mrs. Rashmita was angried with me and from 3 days they are calling to my vodafone no. & rim no. and using vergular words.They also have told me that if i will call to ur callcenter then they will dismiss me.
So i think u will resolve my problem from ur side and as fast u must give me a positive response.

Hi
I am vodafone ustomer since two years, my mobile no [protected] i would like to cancel my account so plz do need full

thanks&regards
K.A Naidu

Today (12/02/09) i called up the customer care no. ( at 9.13 pm) for knowing about the bonus top-up card, but he was misbehavior with me, it it right...my no is [protected] plz call me.

This is compliant against in house miscommunication of inter-departments of Vodafone india(The largest network communication service provider)

Iam using no.[protected] frm last 3yrs for my biz purpose, and satisfied with the services opted for a USB connection (usb stick and no.[protected]) dedicatedly for internet usage and paid Rs 5999/- + service tax extra approx Rs 800. this plan of advance rental in which 1 GB(REAPT)1GB is free.From the date of purchase till date I have not used more than 600-700 mb (courtsy vodafone)as half of the month the no. is deactivated.From last 6 months I AM RUNNING FROM PILLAR TO POST TO GET THIS PROBLRM RESOLVED.Finally mr. Om a senior executive solved my problem and assured me for a hassel free sarvice henceforth, as the problem was only 500mb was free and updated in your records i/r/o 1gb, and so the bill above 500 mb was reflected in my monthly bill which was reverted.

now today my biz no.[protected] has been temperorly with drawn and the reason given is the outstanding bill in the month of jully pertaning to no.[protected].
could any one solve my problem rather than playing blame game and putting ball in others court, forgetting all are working under one org. ie. vodafone
Today as a asteemed coustmer of vodafone I SOMETIMES FEEL CHEATED AND HARRASED despite paying for the services, and because of casual attitude of SO CALLED EXECUTIVES, OTHER THAN MR.OM who showed concern and took iniciatives.

A LAST ATTEMPT BEFORE SWITCHING TO OTHER COMPANY.

i want to reduce my std call costs. plz help me

Dear Sir,

I am vodafone customer since last 3 months. my cell no. is [protected]. it is group phone. the company is sri chakra cements limited hyderabad.now i want to reduce my std call costs.

Hi Sir/Madam,

My name is Lokesh Kumar Sharma and my cell no. is [protected]. I am
simply not satisfied with services provided by your technical back-end
team. So here I want to register an official complaint against this
department whoever concerns are responsible for same.

Let me explain you my problems:-

The whole matter starts from 19th March 09, I am using Motorola L9 set
and I wanted to start MMS service on my cell phone, so first of all I
tried myself to activate GPRS and MMS then I came to know GPRS already
activated on my cell but when I want to activate MMS I received
message "Update Required" so I called up for same problem and I got
service registration no. "[protected]" for same query and my problem
should've resolve by Saturday 21-Mar-09. But I didn’t receive any call
till Monday so I called up again at 111 customer care again regarding
same problem but the customer care executive checked out the status of
same request no. and it showed something like technical department
called me up but my cell was unreachable. So I got another request id
on 23-mar-09 that technical team will get back to me by 25-march-09.
This time I got a call from a technical department, I told them whole
problem and the technical person told me to select install from the
message he will send to me just after this call. Same time I got a
message “A connection setting will arrive shortly. Your PIN Code
is1234. Select “install” to update the phone.”

But here new problem occurred I got a message alert but no message was
there, now one message icon 24*7 attached on the top of my cell but
there was no message to select install or anything else. I called up
111 customer care again and escalated the last problem and this new
one too, now I got another request id and asked me to wait for next 2
days for call from technical team. I waited till 29th march 09 but
finally It was me only calling back for new request id like a stupid,
anyways I had to call to customer care yesterday as this message alert
on the top of my cell phone irritating me and asked the customer care
executive status of my request id “[protected]” which provided to me on
25th March- 09, the guy checked out same request and again answer was
same Technical team called me up and my cell was unreachable.

This time I decided to report one official complaint against your
back-end technical team so guy showed me the way to go to nearest
Vodafone store and report there he can’t do anything and again I got
new 4th request id “[protected]”. Still I am not expecting any
co-operation from your “Good for nothing technical back end team”.
Your technical back-end team is not co-operating with me, my cell is
working 24*7 and It never get switch off, there was no missed call
from any unknown number so it proofs these peoples not working
properly and just updating my request id’s without making any call
back to me.

Finally I want to resolve 3 issues now.

1. I want MMS activation on my Motorola L9 set.
2. The message alert appearing on my cell I want to remove that.
3. The concern technical persons updating status of my request without
doing anything, there should be some strict action against them. I
guess this is the genuine request against faulty guys.

I am hoping for co-operation from you guys now but if still nothing
happens, I will take this matter to consumer court. I want all these
problems resolved by 31st march 09 according to my last request id
“[protected]”.


Thanks and Best regards,
Lokesh Kumar Sharma
+[protected]

hutch services is satisfy, i am not satisfing vodafone services becaz

i gave a complaint but that complaint not solved still today (from 7days)

Hello gud evening,

I am arjun aggawal, your valued customer and i want to inform you about the misbehavior done by the customer care executives of your company. I was in a wrong myth that vodafone is one of the best company but the misbehavior of your excutives have proven that it is a hopeless company. I am deeply anguished with their behavior, whenever i had a problem, they never solved instead they misguided me by saying that its a 24hr procedere or within 2 or 3 days your problem will be solved, but it never happened. 4 to 5 times I tried to change my plan but it wasnot changed & i also didnot expected that the company will help me. now i am in a deep trouble, i request you to either disconnect my connection or to modify it according to my wants...


thanks and best regards,
arjun aggarwal

[protected].

Vodafone — Misbehave by customer care and non registering of complaint

M/S Vodafone.

Please note my mobile no.[protected]. I had paid Rs. 25.00 for recharging my prepaid connection to Mr. Amit your authorised prepaid coupon vendor-Mobile no. [protected] name Mr. Amit on 03.05.09 at Mango, Dimna Road, Jamshedpur. He confirmed that the amount has been deducted from his account and will reflect in an hour on my mobile. Later he confirmed that the amount has been deducted and now I should talk to customer care. On talking to customer care no. 111, I spoke to Mr. Avinash Prasad-customer care executive who was ruthless & reluctant in his replies and just ignored to accept the complaint. Please look into the case and take serious action against Mr. Amit and Mr. Avinash.

Thanks.

Sudha Verma / Pushpa Sinha

Vodafone — faulty network service

i am chander mohan sachdev the subscriber of your mobile number [protected].

I have a very serious complaint to make against vodafone employees taking care of your customer care.

Since a few days i am having a problem with my number. My friends from germany have been trying to call me a number of times and are unable to get through to my number. I had filed a complaint to this regard in the morning of today and the problem was rectified for about 4 hours. Again since 14.30 hours the same problem cropped up and again the persons were not able to call me. Each time they dialed the number their call just switched itself off after the initial connection. In this regard I tried to file a complaint at about 15.15 hours and spoke to a mr praveen in your complaint cell or customer care as you wish to call it. * although customer care seems to be just a name which vodafor cares to give the cell which harasses the subscribers. I asked the executive to file a complaint for my problem. He flatly refused to do so saying that there was nothing wrong with the network and he would in no case file any complaint in this regard and was downright rude to me. I started calling vodafone customer care to speak to somebody senior in the department. Imagine mysurprise when i realised that i had to make 12 different calls without being connected to thesaid senior. Each time mycall was put on hold and each time after some time the call disconnected without my being able to talk to anybody senior in the department. Finally I got to speak to someone junior who asked me to call again in half an hour. I am finally taking up the matter in writing through email. I find it funny and downright disgraceful that the call of a customer who shoould be valued by you cannot remain connected and vodafone pridesitself on haveing an uninterrupted network worldwide. This is highly disgraceful. I would therefor request you that somebody should please call me up and get my problem rectified. I am being forced to take vodafone to consumer court in case my complaint is not filed and rectified.
Please do the needful
thanking you
chander mohan sachdev
mobile number [protected]

Airtel — Customer Care people treating customers as dogs

I am not sure about other Airtel customer care centers...But Basawangudi Airtel Center people dont even know basic manners to talk to customers.

Airtel, Basawanagudi, Bangalore Customer care center is worst customer service.

I bought Airtel USB modem 15 days before and it is still not yet activated. Because they could not come for address verification. After paying 2999, we are just waiting for them to come to our home and complete the formalities. but these guys are so bad, they dont even bother to do the needful. Also if we go to their center to request to complete the formalities and activate the connection, we will end up with harsh response from them.

These guys dont know the meaning of cusotmer care.

Sir,
My sim card missing, customer care not properly gide sir last month 01/05/09 my sim oprated X person pls detail me call dialled & received call's & reply's new card same no.pls.

i am waiting u r prompt reply.

Regard's
Prashant Baviskar

Hi
I am vodafone ustomer since two years, my mobile no [protected] i would like to cancel my account so plz do need full

thanks&regards
SUNEETHA

We are having the above corporate connections in name of AFCON deptt. since quite long.There were several issues which i needed to be sorted out, but instead of helping me with, the executives asked for bill payment everytime. I paid the bills and even then my issues were unresolved.
I also visited vodafone store today (19th june, 2009) located at vasanth vihar, there was this attendent named shweta, She behaved so badly and refused to provide any assistant saying that systems are down. I do understand it would be difficult to get information but her behavior was so rude and furthur she was so pervert.
I guess i had enough with Vodafone.
I kindly request you to please cancel my these connections and i never will again would want to undergo any relationship with vodafone ever.
If employees in vodafone do not understand the meaning of Customer, i'll better be not one to them.


Thanking you,

Anand Mohan
President(AFCON)
[protected]

Hallo<My name is moumita kar roy.i am the employee of PEOPLE CONCEPT...i have a corporate plan of Rs299 rental..Previous month i got a bill with amount Rs 2500 which is showing i have done international call of Rs1500 with date and phone number which is not understandable for me bec i have not done international call...so pl look after this bec until and unless i have to know the reason or i will not pay the bill...

Thanks and regards
Moumita kar roy

Dear Sir


I Shyam Mehra & My Mobile No. [protected]. Please disconnection my Mobile No.

my mobille signal is not coming i give lots of complaints to vodafone stores but not use please take the comlpaint my no [protected]

You are right brother read my case below solution is

(Just forward your experiance with Airtel to your friends so that more people will aware of it
Then they will make a good decision just forward the mail )

Airtel USB MODEM Tourture
I've taken USB Modem on 29th Aug 09 from Bannerghatta Main Road Airtel office Bangalore by paying Rs 4000 ( four thousands)

On 10th Sep 09 connection has suspended without my notice when i contacted Airtel customer care they intimated me that Verification department ordered them to do it.

Then i requested Airtel department for Verification Customer care lady informed they will be coming my home on Saturday (12th Sep) so i was waiting for them from 10 AM to 7 PM nobody came

Sunday holiday, so called on monday directly to Venkat - (USB Model Sales guy Airtel) - Bannerghatta road where i got the hardware and SIM. he suggested me to contact nodal officer Meenakshi

On 14th sep 2009, Afternoon at 1 PM Airtel verification executive came to my home done the verification and took my signature and promised me that SIM will be activated in another 3 hours time. as promised i got my internet conenction back at 7 PM in the evenning same day.

On 15th Sep 09 again it's not connecting when checked with Airtel they are again telling verification is not done. so outgoing has been barred . then who's the person who came to my home on 14th Afternoon, ?

Complaint no :[protected][protected] TWO COMPLAINT NUMBERS

I feel Airtel is un organised company more over they are buggers better don't fall in their net
Please go for Reliance or any other wireless internet providers, you may feel slow internet connection but toruture & outgoing proof you will get



Regds
Aravind
[protected]

I want to convert my postpaid connection to prepaid connection without changing my phone no. ([protected]).

Please do the needful.

Please contact me at phone No. [protected]

Bhaskar Das
Mobile No. [protected]

Vodafone in — REGARDING ACCESS TO CUSTOMER CARE PERSON

I HAVE VODAFONE PREPAID MOBILE SERVICE.
MY VODAPHONE NO. IS [protected].
FROM THIS NO. , I AM NOT ABLE TO CONTACT CUSTOMER CARE PERSON.
I HAVE CONTACTED TO CUSTOMER CARE PERSONS MANY TIMES (THROUGH OTHER NO.).
EACH TIME, I HAVE GOT SAME ANSWER---"I HAVE FORWARDED YOUR COMPLAINT."
.

Hello,
To Whom So It May Concern
I am Sahil Grover([protected]), your valued customer and i want to inform you about the misbehavior done by the customer care executives of your company. I was in a wrong myth that vodafone is one of the best company but the misbehavior of your excutives have proven that it is a hopeless company. I am deeply anguished with their behavior, whenever i had a problem, they never solved instead they misguided me by saying that its a 24hr procedere or within 2 or 3 days your problem will be solved, but it never happened. 4 to 5 times. If I Say that transffer my call to the executive they keep me on hold and after few minutes they disconnect the phone. They use abusive languages which is not acceptable.This is no way to talk to your customer.

I want an action to br taken against ur customer care executive. I want an e mail in return that what action have you takrn

Hi,



Today is a disaster for me please read the following event:-



Before 2 days I called Vodafone care to know any competitive plans for my Vodafone Mobile No. as all other companies are providing competitive plans.



The care executive told me that on my query Vodafone team will call me.



Now yesterday on 04Nov 09 my friend called me on Home Phone and told my Mobile No. is not working.



I shocked and tried to call but failed, so I called to Vodafone care,



I spoke to floor supervisor at 19:45hrs on 04 Nov.



He told me my no is discontinued on my request,



I said :- I did not asked for the same.(before two days I just asked for the process of surrender Mobile No., it was not a confirm request) )



He said :- your request was logged on the same day, our team attempted 3 times talk to you and then disconnected My No.



I said :- please tell me when team attempted 3 times.



He said :- we cant tell you, our system is showing.



I Said :- neither I got any call from Vodafone nor I missed call in last 2 days.



He said :- I cant do any thing.



I said :- as I did not confirmed for the same, My no. should not have disconnected, but it may be due to any confusion so please log my complaint and give my complaint No.



He said :- I cant.



I requested so many times that I did not get any call, but he was not ready to listen.



NOW Please Note:-



I did not requested for discontinue (I just enquired)



I did not get any call or missed call, I was not out of city, my mobile is always on line.



Then how Vodafone can disconnect my No.


Regards,



Chanchal Bhardwaj

Broadcast Operations Engineer

Tata sky Ltd.

TO VODA FONE



DATE[protected]


FROM SUDESH KUMARI
WZ6C/1 HARI NAGAR
BE-BLOCK
NEW DELHI- 64.

SUBJECT :- ACCOUNT CLOSED POST PAID OF MOBILE NO.[protected] UNDER SAGEM THREE YEAR PLAN,


WITH REFERENCE TO ABOVE MENTIONED SUBJECT I HAVE CLOSED MY POST PAID ACCOUNT UNDER SAGEM THREE YEAR SCHEME. THIS SCHEME IS CLOSE IN NOV’09 SO PLEASE CLOSED MY ACCOUNT.


KINDLY TAKE THE NEEDFUL ACTION.

REGARDS.



SUDESH KUMARI

Dear Sir,

Myself Bijender Jagwan & My Mob.No-[protected] I want to say that i have recharge of Rs.100 on dt.16.11.09 but when i check our balance on dt.17.11.09 it show Negative Balance Rs.-10 now i want to know how my balance reach negative balance without any type of downloading at my end .
so u r requested pl.give the Cr in my mobile balance.which amt.you have deducted.

sir
i lost my mobile, my mobile no is [protected], I would like to cancell the cug connection since not planning to buy another pone, pls help.
by
Sanjeet Paulson

Hi,

Dear, i m sandeep singh using vodafone no [protected] for last one year.today my services has been barred. they said to that i have shifted from hare so thats why they have barred the services. i m sending u my voter i card for my other home. please change my billing add also ans activate the service asap. other vise i have to purchase any other no. kindly open my services.

THANKS

REGARDS

SANDEEP SINGH
[protected]

Vodafone — Just a request

I used online bonus for Vodafone rs.27 . The money is deducted from my account but it is not credited to my sim or to my account.

MSBI[protected]IG14525286 TRANSFER TO [protected]

Details
18-Dec-2009 (18-Dec-2009) TO TRANSFER
Vodafone Payments MSBI[protected]IG14525286 TRANSFER TO [protected] 27.00

Hi Anitta,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/Cjlq9 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Excess billing & services without authorization of customer

Hello,

I am an vodafone user from past four years (No. [protected]).

Recently from past three months they are charging for SMS & MMS services without my knowledge, which was never opted for.

Apart from the above, I am being charged the clip charges with the late payment fee charges even without resolving the issue. I have sent around 5 e-mails to Vodafone legal section & even have registered a compalint at vodafone center at R T nagar. ( Ref: [protected])

Even without responding to the compaint they have sent the legal notice via e-mail.

I request you to kindly look into this matter & facilitate the justice.

Best regards,
Susheel Chandra R

Hi Susheel,

With respect to your complaint referring [protected], we have cancelled your number [protected]. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — disgusting customer care

AFTER PAYING DUE BILL ALSO OUR CONNECTION WAS CUT OFF. WHEN WE CONTACTED THE CUSTOMER CARE SERVICE THEY WASTED OUR FULL 1 HOUR.THEN TOLD US THE CONNECTION WAS ACTIVATED IT WAS STILL NOT ACTIVATED.AFTERCALLING AGAIN TOO THEY DIDN'T TOOK OUR COMPLAINT SERIOUSLY.THEIR COMPUTERS ARE NOT UPDATED TIMELY WHICH IS THE BIGGEST INCONVIENEINCE

Hi Raj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ya6mstd and we’d be happy to help.

Regards,
Vodafone Customer Care.

vodafone usb net connection — first bill paid still not got connection as per submitted doc.

respected sir
i m having vodafone usb net connection.its no. is [protected]
i got usb at 26 feb 2010
and company stop the service 12 march with the reason dat doc.verification is incomplitted.
i contacted all realated executive and managers n customer care
but no1 is giving solution.they giving me only time period of 1 and 2 days
i received first bill as per i attached doc. RS 399 n is been paid.
so pls pls pls take a neccesery action nand do the favour.
thanx

Nine months back, I had submitted the proof regarding change of address for billing purpose at Indirapuram, Ghaziabad Vodafone Centre. Nothing happened. The bill continued to be delivered at the old address. Again 3 months back SIMILAR REQUEST AND DOCUMENTS WERE SUBMITTED AT
Sohna Road located Vodafone Centre (Omax Mall) ...still nothing happened. During this time your representatives keeps on calling regarding above.

I have given up now. Thinking of adopting another service provider. Still, some courtesy is left get my request executed ASAP.

Thanks and regards.

Anoop Saxena
[protected]

My mobile no.- [protected]

i had received call from vodaphone marketing department that your no is selected for new tarrif like 700 minutes free STD on your mobile no.

i had not choosen the said tarrif but your executive has been changed themy tarrif on 23/06/2010 and services start on 26/06/2010.

i will not pay a single paisa for tarrif changed and rent of plan.

i will take legal action about customer care call, which was calling and disstrubing to customers.

Regards

Vibhuti
[protected]

Dear sir,
I have a corporate connection mob no is [protected].I want [protected]@50PAISE/MIN so this pls activated 49rs tariff plan on my post paid connection, and deactivate all others tariff plan.

For this i shall highly obeliged to
you.

Best regards
Ajaj ahmad

Please Deactivate my card asap..my no is [protected]...

To whom so ever it may concern,

I want to close my two corporate postpaid no's of vodafone immediately the company name is wipro, plz provide me with the updated bills of both the no's...

([protected], [protected]).. its an urgent request to deactivate the no's as i do not wish to further pay the bill...

Thanks and regards
DIVYA BISHT

Vodafone — MOBILE NUMBER ALLOTTED TO SOMEONE WHILE IN USE

my no. [protected] mumbai AMIT MANGUKIYA
i had my postpaid mobile number since 4 years and then converted to prepaid and had valid validity but was not in use as i was abroad.
suddenly when i returned to mumbai from abroad. i saw that my number has been alotted to some else with out any prior notification or call. but now when i am trying to get it back. vodafone people says its not our mistake. now whom should i contact then?

my other contact [protected]@live.com

U cannot expect anything else from vodafone.

Hi
I am a vodafone customer, my mobile no [protected] .i would like to cancel my account so plz do need full

Thanks
Rasmita

Dear Sir

With very broken hearted feeling I am writing this mail please go through and do needful in getting my amount that i have paid to one of your official for installing vadaphone tower on my house roof I have paid him around fifty thousand of initial fees for installing tower on my house roof I am very much disturbed by making credit to pay him his number is [protected] his name is amit and also Tarun Batla and Shivshankar I Beg you please find out this persons and get my amount back what i have paid to them through there bank account there account numbers are TARUN BATIA HIS ACCOUNT NUMBER IS [protected] STATE BANK OF INDIA ACCOUNT HIS ADDRESS IS G3 PLOT NO 421 SECTOR 4 VAISHALLI GAZIABHAD HIS CONTACT NUMBER IS [protected] THE PERSON BY NAME AMIT WAS CALLING ME DAILY SINCE TWO MONTHS BUT FROM A WEEK HE HAS SWITCHED OFF HIS CELL PLS PLS PLS HELP ME IFYOU GET ANY INFORMATION PLS INFORM ME ON MY CELL[protected] AND MY EMAIL [protected]@yahoo.co.in i willbe waiting for your reply asap

I am vodafone customer since 4-5 years, My mobile no. [protected] name of Ritu Gupta, I would like to cancel my Account so plz do need ful


thanks & regards
Ritu Gupta
168, dipali, pitam pura, delhi

Vodafone — regarding service

iam vinoj i had past 10 years (B PL---HUTCH----- VODAFONE ) . my no is [protected]. two days back jobs alert they charged , then i given jobs alerts cancell . but still they are charging me .

Hi
i i have a vodafone no.[protected] at the time of taking connection thru pacl99 plan ur executive promise that this no is CUG activated but till now no cug activated at this same number pls activated the CUG immediately

pls activated the CUG service on my number [protected] agst.plan pacl99 at the time of connection ur executive promise me but till now no cug activated at this no so pls activated this immediately

these kind of behaviour must not be tolrate in professnal gesture while vodafone committing that their services best in the organisation. Vodafone has have to take serious action on it otherwise these culprits are spoiling their Brand Name.

Vodafone — NUMBER ALLOTTED TO ME WHICH WAS PREVIOUSLY GIVEN TO SOME OTHER PERSON

I AM HAVING PREPAID MOBILE CONNECTION OF VODAPHONE NUMBER [protected].
THIS NUBER WAS PREVIOUSLY GIVED TO SOME OTHER PERSON BY VODAPHONE AND HIS SIM WAS NOT DISCONNECTED. I AM RECEIVING CALLS FOR THEM.
PLEASE TAKE APPROPRIATE ACTION IN THIS REGARD AND CONFORM THROUGH MY EMALI ID ak.[protected]@nic.co.in
REGARDS,
A.K.MENDIRATTA
9/64, PUNJABI BAGH ( WEST ),
NEW DELHI-110026

Vodafone — Anyone speak in disgusting language

Above these complaints are unanswered.
Hope anyone answer me, I have same problem.
[protected] this is the no. of that therky.
This person disturb my sister & we are very upset.
plz give me name & address.

my name is k.satishbabu and no:[protected], i forgot password and my id is BABUPS plz reset my password.

Great regrett to say recently alloted vodafone corporate connection no. [protected] towards existing no. to sheela max new york w'd like to say you hv barred my number saying no one was available on given add at time of verification but as matter of not even a single person visited there.I, therefore request you to reactivate my no asap.


thanks and regards
Sheela
[protected]

Vodafone — Non Delivery of Services & Fake Promises & Customer Service Disconnecting the line

I have a complain against my mobile service provider VODAFONE. This service provider has been giving fake promises and charging me for undelivered itemized bills. I want to discuss the recent unsatisfied promise that the customer service has made. I was a victim of mobile robbery, so I called my service provider and asked for a new sim with the same number they took my request and promised to deliver it within the net 24 hrs, I kept repeatedly confirming with them the time frame for the sim to be delivered and I was assured that it would not take more than 24 hrs. The next day the sim was not delivered so I waited for another day giving it a chance but until evening the sim had not been delivered, so I again called the customer service when I crossed questioned the agent he without informing me and without answering my questions transferred me to the Pre- paid line and the lady I spoke to again did the same thing and transferred me without answering to any of my questions and telling me that my address is wrong without she could confirm that with me. The next person I spoke to said that it take 48 hrs for the sim to be delivered, so I told him that I was told several times that it takes only 24 hrs so he apologized and gave me a request #[protected], which really did not help me and the sim was stil not delivered after crossing the 48 hrs time frame. The next day I again called the customer service number and informed the Rep (SHIV KUMAR) that its more than 72 hrs I had requested the sim from vodafone and I have still not received me, he only kept putting me on hold with no new information I put all my complains in front of him, so he confirmed if I received the monthly bill on time, I said the only thing that I receive from Vodafone on time is the bill but only for one number and the other bill is still missing, I also told him I was charged for undelivered Itemized bill 2 times last year in March & April 2010. I also informed him about me requesting a new sim for my number with was again never delivered and this time is the same story and asked for a supervisor. He agreed and kept me on hold for about 20 minutes and disconnected the line. Does it really takes so long for the supervisor to come online and were my questions so difficult that the supervisor on duty that day (SUNDAY sept 18th, 20116.00 PM) had no answers. I would like that the vodafone quality of service be checked and verified as it really is not delivering good Customer Service at all. I am really disappointed with VODAFONE and I am looking forward to change my service provider soon.

complaint against consumer care department — complaint against consumer care department

I wrote this letter to NDPL customer care department.

Respected Sir/Madam,

I would like to draw your kind notice that your consumer care department (tel.no.[protected] is very irresponsible department and not taking care of consumer's complaints and requests. Since, I applied for new ndpl connection in september, 2011 in my wife name (Ms. Anju Rani) and your deparment took my request and given me request number and also told me that after few days a demand note will be generated and we will inform you through message (sms) about demand note and payment. After few days of making request, I have not received any message or call from your department regarding demand note and payment. I have gone through your NDPL website and find out that my demand note has already generated. I called up your customer care department immediately and informed your deparment that my demand notice already generated but you din't message me then your department told me that they have sent message. I told your department that if I do not call you then how can I know about my demand note? They did not answer my question? Without giving any information to the consumer, your department's officer comes at consumer home for verification and if he/she is available at home they cancel consumer request. What is this sir? Is this type of work of your customer care department?.

Hence, recently I made a request to your deparment regarding fast running of meter (C.A. no.[protected]), the same words your department repeated that they will inform us through message but this time is also they did not message me and I called up your department so they told me that my demand note has already generated and you go to your regional office and deposte rs.50/-. I told your department that why you did not message to the customer about their demand note, they again told me that they will send message so I told them when will you send message? If I do not make a call to you, then i could not know about my demand notice. How could I know about my request status, demand note and payment details, they have no answer of my question.

Sir, so many customer are facing these types of problem with your customer care department. They are not taking care of customer's problem. Your customer care department is very lazy and irresponsible. Therefore, I humbly request you please take necessay, strict and needful action on this matter as soon as possible and also inform me.

Warm regards.

Raj Kumar

easiest way for shopping.

I am just sick and tired of calling vodafone and not getting any solution my problem.I have a blackberry plan activated on 21st dec, the plan is for 1 month and one month isnt over yet, Vodafone is deducting my balance for gprs services and when i call them they said that it was thier fault and they will put back that balance and now its been over 24hrs, i called them again and they say "oh there are no such requests!!" i have called them many times but they are least bothered about it.when ever i recharge my account they deduct the money!!! I have never in my life seeing such customer service! no one there is going to help you even if you keep calling them, so the best thing is to just move to a diffrent service provider.My vodafone number is [protected].

Hello Sir my name is Sandeep Bindal We have 6 corporate connection on choice mediways. I cant found my any
bill from courier or email. And your staff or customer care executive cant send me bill details. My phone no. is [protected]

where is my billsssssssssssssssss

My mobile No. is [protected]. I want to change my plan from Post Paid to Prepaid. Presently I am working in Assam and can not come to Delhi for next four months, also want to pay my balance of bill. Your toll free No. ie [protected] is replying me to come to delhi and your problem can be listen. There is no one to attend my problem in Jorhat city? If so please guide to redress my complain.

Khokhar
Ph No. [protected]

dear sir
i m using a corporate sim of vodafone now i wana activet my net pack which is best for me in minimume range.

Hallo<My name is Jadjibabu.i am the employee of iic technologies...i have a corporate plan of Rs99 . In my area very poor network in vodafone. two times I have informed to customer care for poor network. They are not respond to me. now i want to cancel my postpaid connection. my phone no. is([protected])

please do the needful...

A jadjibabu
[protected]

Vodafone Incorrect billing

Hi,
My name is Nisha Bishwanath.
I have two CUG connections -[protected] used by me and [protected] used by my husband Anand.
Issue-Incorrect billing -On 26th of March, we both went to Avinashi road vodafone store to get a new duplicate sim as we lost our phone . The associate helped us with a duplicate sim, we made the payment for both our connections and we also asked for internet services for 2g-98rs plan, instead of putting us into a 98rs 2g plan the associate has put us into a normal plan without my knowledge and I got a bill of 4500rs . This a store level issue in which he has put us in a wrong plan, whereas he was clearly mentioned and told about the plan which we wanted, Because of his misunderstanding, we are suffering by not having network service which is ceased and we are billed incorrect. This is rediculous. We have sent so many hours over the phone where the customer service agent just placed our call on hold and never call us back or tried to resolve the issue . I must say most of the people dont understand English
I would like to say that last eveningI was communicating with Balaji who is the store manager of Avinashi road vodafone store, who told that no services got activated from his store about the internet, but he has a details of our bill payment which was made at avinashi road store, why he doesnt have details about the internet service that his store associate activated for us ?Why did this misunderstanding happenend why did the associtae put us into a normal mode plan instead of 2g plan of 98rs, when all the plans where explained by him to us, why there is no documentation about the internet facility, there is no procedure followed by the store, no working standards . The store manager Balaji doesnt understand English, how do vodafone expect customers to communicate and if there is no documentation and no proof of this internet service by store level then by whose permission am I in a Internet normal mode and billed 4500rs from 26th march till date . Why should I pay for this
Another issue - Yesterday I could find that in my number [protected] internet was activated, and I never applied for this connection, no service agreement nothing, by whose permission did this happen.
I asked this question to Balaji the store manager of avinashi road and to t nagar store manager, who anwsered that madam the internet will get activated in your sim automatically, the other question I asked when I dint apply for this and its does without my permission, how will I come to know, these managers anwsered you will come to know when you will exceed your credit limit and then your services will get disconnected and you need to make the payment . This is nonsence and fraud that without the customers permission and, without my permission you are activating internet I am not aware of it and I willl be charged, no matter if I am not aware of it . If your managers are like this then how will be the associates.
The same thing has happened with my husband, the associate did not do any documentation about the plan, no manaual documentation happened, no plan was applied by the associate which is not my problem because of which I need to suffer and when I asking for help from Balaji the store manager he is telling that no internet services get activated from his store . He is telling lies and then how come the internet of a normal mode got activated instead of 2g plan . How am I billed
Please explain me The agents are worse and no body knows how to value customers and solve their problems . I will not come to know about the plan untill the associate tells me and I am a corparate customer since nov2007 having CUG connection then why will I go for a normal plan leaving 98rs plan
Requesting the Vodafone to please try to help me as we are suffering with is plroblem more than a week, kindly help me

Nisha

hello I am stuti malik .
I have taken the blackberry plan of 399 which is unlimited for a month still my balance is being unnecessarily deducted..
i recharged my phone with 50 rupees yesterday and now my balance has come down to rupees 17 which does not include calling charges..
this kind o[censored]nnecessary balance deduction wont be tolerated ..i need my refund asap.
mobile no. [protected],
REVERT ME ASAP !

bhnchd tmari ma ki chhot salooo sara balance udwa diya ma ke lodoooo... saloo jimdgi bhar ese hi kamaoge ma ki chooooooooooooooooooooooooooooooooooooooooo teri ma ke chut gndmare saloo kitne ma c no h [protected]

my name is ravi and my number is [protected] i am totally disagree with your service i am disconnecting my service for all number i have four no of vodafone i lost my phone last week i raised my request in vodafone and i wanted also migrate my no prepaid to post paid i got two request no but they did not give me resolution of my complaint even they used rough language with me i am giving you the name of your employee 1.ajay 2 khemraj TL 3 rakesh 4 sandip roy i never expect these things from vodafone no resolution

My Vodafone mobile no is [protected] using for last four to five years. Without giving the massage you had blocked the Sim & send for prepaid in the market. This number is circulate to all of them who are in my contacts. I gone to Vasant Vihar store New Delhi and get the above information.
I talk to the lower staff about my number they told me to talk to store manager . I told my problem to the lady manager and ask her to issue me a
new Sim of this number. She was route to me and told that i had not told to become the costumer of Vodafone.I will not issue the new Sim to you.
She had given the right to talk with the costumer like this.
Please see in to the matter and do the needful.
Arush Kapoor.
[protected]
[protected]
Email:- [protected]@gmail.com

Dear
Sir, I have visit vodafone store on 8/05/2012 for our Mobile
No.[protected] converted from prepaid to post paid and deposited all
relevent dacuments like DL/Election card/Rashan card with two passport
size photographs. your executive visit my address for varification. but
due to some family work I have not meet to him as my address. after that
I have six time visit for your peeragarhi delhi vodafone for request
that please revarification but he is only satisfaction to me that your
request has been forwarded to our office/seniors. I have many times talking
with your customer care executives but all tell me that your request
under process.and we not any change to it now i am request to your complaint cell onece again
please activate my 14 years old vodafane nos. otherwise i have
disconnect to all the world.

my alternative nos. [protected]
My Name is Birendra Singh Bisht
B-146, Camp nO-4, Jawalapuri Nangloi
New Delhi-110087 (Near barat Ghar)

Dear
Sir, I have visit Vodafone store on 8/05/2012 for our Mobile No.[protected] converted from prepaid to post paid. And deposited all relevant documents like DL/Election card/Rashan card with two passports Size photographs. After few days your executive came my address for verification. But He did not reached at my proper address. After that I have six time visit for your peeragarhi Delhi Vodafone store for requesting to please re-verification but he is only satisfaction me that your Request has been forwarded to our office. I have many times talks with your customer care executives but all suggest me that your request under process. Now I am request to your complaint cell once again Please activate my 14 years old Vodafone nos. otherwise I have Disconnect the entire world. This nos. is very important for me and this is my life line.

my alternative nos. [protected]
My Name is Birendra Singh Bisht
B-146, Camp nO-4, (Near barat Ghar)
Jawalapuri Nangloi
New Delhi-110087

To, Dated - 21.06.2012
The Manager,
Vodaphone Essar Digilink Limited,
LUCKNOW.


SUB:- Un-Used Bill Raised By Your Company.


D/SIR,

We have already paid our pending bills upto JAN-12 and disclosed all our connection and intimate to Mr. Kunal mobile no. [protected] he is given the connection with his Boss coming to our office and saying we are given you our best service but till date after too many calls he is not come back to my office and Mr. Faizi mobile no. [protected] as he says’ he is vodaphone employee and given commitment to me I solve your problem within two three day’s but till date he is also not come to our office. Yes one thing very happily says that your call center call me on daily basis and teasing me and our staff. You have raised false bills and irritate your postpaid customer. We are paying you yours bill up to last call made by your phone. Last payment Details made to you as under-

Cheque no. 446530 dated-04.02.2012 of Rs.1508.00 receipt no. 634656.

Mobile no. [protected]
[protected]
[protected]
[protected]
[protected]

Please look into the matter on urgent basis and also send the bills.


Thanking you,



Regards,


Girish Choudhary,
[protected]
For the Choudhary Enterprises,
Allahabad.

i am suruchi arya my no is [protected]...on 25 June, caller tune was activated on my no, . with out any request...then my 30 rs was cut from my balance..i dial 111 and take the no. 198 then i had talk with cce then she gave me complaint no. with full surety then my balance will refund on 27 June till 6 Pm on 1 July today i again had a talk with cce then he told me that balance can not be refundable...
see the attitude, , , , , , ,
how is that possible if you once assure someone that yes mistake is from our side and this is your complaint no and balance will be refundable and another cce said no this is not going to be happen...
this is not the matter of 30 bucks... but see the voda service i m going to change my service and switch to airtel...

I wants to complaint for cotumercare no. 111, I have talked with raman & samir (executive), both are saying that recharge with Rs. 450 & get 500 rupees but that scheme closed on 15 june 2012 but both are confirme me on 29 june 2012 these scheme activate in your no. [protected], they are very carless costumer executive, pls take necessary action.


thanks
Mithilesh Kumar
Advocate (Tiss Hazari court)

ir
i lost my mobile, so please can u deactivate my account immediately my mobile no is [protected]
by
jewa singh

hi,
i am Vipin sood i am user of vodafone since last three year as a prepaid customer. One day i call to customer care and want know about the postpaid number customer executive tell me when i convert my number prepaid to postpaid then i can talk free in any one vodafone number in life time that's why i convert my prepaid in postpaid number. After that they conform me what's the number those i want free to my number in life time and i tell them and he replies me after one day i can free take on that number but when my bill came i found in my bill there is extra amount when i call to customer care they replied me that i have no that kind of skim. you cheat me and your customer executive tell me lie. I always think that vodafone is a best company but i feel that i was wrong. If you don't solved my problem then i will canceled my vodafone connection.

Regard
Vipin Sood
[protected]

your customer care service very poor i think as i know minimum time of call your customer care officer
is that 1.30 to 2.00 is required.But is it not fizivle because you know there is no time, i can say no
one can use vodafone bch your sevice is very poor.I requested you to make your service quick and fast.

my vodafone number [protected] was disconnect by ur departmant with out any information . i lost my number, lost my prepaid balance of 350 rs.


i am very upset regarding this confusion ...


please help me out, hoping a good response from ur side,

thanx
mobile in ;; [protected]
pankaj dhiman

my vodafone No-[protected]
jispar *121*1# karne par offer show kar raha hai
ke Rs 850 k recharge par 60 days validity & 5-GB Data
yeh offer 6-nov sai abhe tak show kar raha hai
jisko dekh kar maine 6-nov ko recharge karwa liya Rs-850 ka
Par mujhe 5GB Data to mil gaya lekin validity 30 Day ke mile hai
to plz esko kaise bhe 60 days ke karwa de jaye
PLZ SIR

Hi I am shiv chandar I have your Vodafone postpaid connection
Last 4month but this month I am doing Mobile number portbil
Ani others company because ur Costumer Cear man
Is not geving satisfaction for me and am last Time is tallking Mr vikash regarding for
Credit limit thanku.
Rgda. Shiv [protected]

I got a new connection for my uncle who is 90 years old four days back.Yesterday he called at 117 but he didn't have my id details so he called again to give my id detailsbut someone told him the person who got this new connection for you should contact us.i want this new connection to be activated now the number is [protected] please help me to get this done

i want to know how do i get this new number [protected] activated

i want to talk to customer care executive please give some valid numbers

i fully agree, i am still using the no [protected] - vodafone do not update the payed bills - my bill amount 3135.00 .was paid on 15/09/2009 vide cheque no.971848, the payment was debited from my account on 16 th september 2009 . Till date i receive calls from them to pay the bill and repeated i have sent them e mails to different ID's so that it can be updated but no use . They can harrass to any extent . They have even left a voice recorded msg before each no . i dial that my amount is due . Also, in Nov 1 st the connection of my phone i.e. out going calls were barred . This is just rubbish . I am business women and they cant image the loss we have with there undisrupted calls to pay the bill . Kindly do something to teach them a lesson .

I don't think there is such a problem with Vodafone.I do agree that this expertise service provider is really not the best of all as far as Customer Satisfaction is considered.Vodafone really is one of the best examples of today to act in an undesirable manner.

distirc buter of kottakkal branch deos not working very well...
this coplint from malappuram dt...

DEAR SIR MY MOBILE NUMBER IS [protected], I AM IN KUWAIT NOW, PLEASE ACTIVATE ROAMING WITH MY NUMBER AT THE EARLIEST.

DEAR SIR MY MOBILE NUMBER IS [protected], I AM IN KUWAIT NOW, PLEASE ACTIVATE ROAMING WITH MY NUMBER AT THE EARLIEST

i got one connection vodafon prepaid my problem is my balce loss why? please replay me

sir
Am Manesh p thomas using vodafone for last 5 years, .while am using hutch in Bangalore they maintain an good service as they allow customers to talk to customer care exicutive now in kerala am using vodafone i cant understand what hapen to vodafone network, after i take this connection i talk only 4 or 7 times to customer care exicutive, now time to time vodafone sending me all messages such as background music activation and all, but did not allow to talk to an exicutive to tell connection problems,
already i lost 30 rupees for BGM activation 55111 the number vodafone inform me to call so as i can select back ground music but when ever i try to call reply is number is invalid . my number is [protected].

I want to switch my cell number to Kuwait number

Diana S. Number -[protected]. This number is temporarily disconnected and whant to reactivate the SIM. Please advise.

Hi, My number [protected] was used last by me on May 26th 2009 as i came down to U.S. I am back but cannot activate my number and the remaining balance is 800Rs. I checked up the customer care in kochi and they told me that my line is activated. Please do the needful as early as possible. I have a pre-paid number.

Regards,
Meena

Let me introduce first. I am Noushad Punnilath, from Trichur, Mathilakam.680685, tel [protected].
I just regret to say you regarding Vodafone Service not a My expectation, also not a basic standard. Your re charge card distributor is not resposibilty person also not a helpful person.
Right now I coming to the point. I just 20/RS re charge card bought from nearest My home shop. unfortunatley this card I cant re charge proper way on my mobile. may be techinic fault. Informed shoper. He said he dont have any resposibilty. his atitude was a disaster. I was very upset with him. he didnt to try to help me. where I should complaint this kind of the problem. I called the your customer care tel, 111. they are also not helpful. they dont have also resposibilty,
Please tell me who is resposibilty if like that problems.
Hope you can understand me. also expecting you make a solution for how you will deal like that problems
Tthanking you. Noushad Punnilath.[protected]

dear sir i need call details my number is it possible

sir . i got a message saying that your caller tune has been activated when i did not activate it.. Please look into the matter.. my mob no is [protected]

My Mobile Number is [protected], caller tune has been activated when I did not activate it. Please remove the caller tune and I got a meesage saying that CRBT is activated. Please help me.

Sir,

Used to i have been getting one abuse call from [protected] as well SMS too. So Sir, i'm kindly requesting that please trace this subscriber and warn his such a stupid attitudes what he have.
If you want further details relates this complaint, please e-mail to me [protected]@yahoo.com

Regards with,

Noufal Mon.

iam noushad my mobile number [protected] now iam in dubai iget abill my email bu i cannot open this pdf file asking password pls help me my email [protected]@yahoo.co.in

pls send me the caller dertails of my number [protected]

i'm an engineering professional based Calicut. i'm using Vodafone same SIM card in last five years. Nowadays Vodafone customer care became very bad. Executives with lack of manner, un aothorised private calls and technical failure among service calls. I'm planning to change my connection to another network.
REJEESH VK ([protected])

i have vodafone prepaid card how can i view my detail bill of my vodafone prepaid card?

I have an airtel mobile no. [protected].I want puk code in this number.Please give me puk code at riyazahmad.[protected]@gmail.com

pleas provide my PUK number, my mobile number is [protected].

Hello!

Resp/Sir/Madam,
Myself Arish Prakash. Qtr. No. 1/62/4, Type III, Estate Ministry of Defence, Ordnance Factory, Ambajhari, Nagpur: 440021. (M) [protected]. (R) 07104:221351 / 07104:[protected]Extn) 3800.

Iam your old customer. My vodafone cell number is [protected]. Actually, my customer care number is not working from your side, since one month over till now. Because I was calling to customer care but the problem is from your side, your executives are attending the calls, but they are not talking to the customer, I have tried 3/4 times but forth time they have answerd. They have told due to network problem they didn't here any voice, that's why the problem came to you sir. sorry for the inconvience. In the mean while when I was trying second day I can't able to contact to customer care, because in one day if we are calling three times you are disconnecting the 111 service.

So, therefore I request you to start my 111 customer care, immediately, so that I can contact to you, if I am getting any problem.

I kindly request you, to do this needful as soon as possible.

Thanking You,


'Regards,
"ARISH PRAKASH".
Contact No.: [protected]
E-Mail ID: - [protected]@rediffmail.com / [protected]@gmail.com

Dear sir/mam mera bill 250 aaya hai...jo ki nahin aana chahiye tha. maine last payment kar di hai aur number katwa diya tha phir bhi bill aaya hai..why??

dde

i have paid my bill on 11.05.2012 for Rs.473 through online for Ph.No.[protected], but still message is coming that u have not paid the bill, please pay the bill soon.

So please check he status of my account and update the bill payment

regards
venky

My dues are regularly paid through credit card on or before due date through SBI aut debit.
Since last few months my payment is not getting updated in vodafone and I have to pay penalty for that.
Please update immediately and reverse all penalties levied on me ...- mobile no. [protected]

Ketan Mehta

Dear sir/madam,

my mob no is [protected] i am porting to other company I was pay all your bill so except my porting request & relies me as soon as possible….


Samadhan R. Bachhav...

my mob no is [protected] i am porting to other company I was pay all your bill so except my porting request & relies me as soon as possible….


Samadhan R. Bachhav

ya...something similar has happened with me also...could some one suggest some remedy for me...this is absolutely irritating on part of vodafone

Hi.. This is Prem Shankar Singh and my Vodafone No. [protected] . I had purchased the hansd set alongwith SIM from a Representative of Vodafone in year 2004 -05. That time it was known as Hutch. The same No.I am using since last 04- 05 Years. Last year my SIM was misplaced and in this regard i got a new SIM Card of the same No. Then it comes in my notice that it is in the name of some venkata lakshmi whom i dont know. So i submitted my all necessary documents to change the same in my name and to issue me a new SIM Card of same No. at their Customer Care Office at Visakhapatnam near Tycoon.
Again all of a sudden Today on 13 / 06 / 2009 my SIM is not working as the same is in my phone only. It is coming To INSERT SIM over the Phone Screen. So many times I placed the SIM Properly in MY HAND SET but failed. All Times the same massage is being displaced.

So I went to customer care and asked the reason. She is telling still it is in the name of V. Lakshmi and as your is old hence it is not working . You have to change the same by paying some Rs. 120 /= and it will take some four days time to activate the same in your name. I dont understand how and what services they giving us.

i want distubutershipof vodafone so plz contat me my cell no is [protected]

Sir,
I have planed to take a vodafone distrubutor in our area, If you have a Chance to give a Dealership Please Inform me. I eaber to take & run it in good way.

Sir,
I have planed to take a vodafone distrubutor in our area, If you have a Chance to give a Dealership Please Inform me. I eaber to take & run it in good way.

I have planed to take a vodafone distrubutor in katni m.p if you have chance to give a dealership plz inform me on my celll plzz [protected]

our distributor service very poor
distribute name maruti sales

Vodafone — Inconvenience Regarding Post Paid Connection

I was using Vodafone prepaid connection for last 5-6 months. In February, I applied to change my prepaid connection into post paid connection. My SIM was delivered to me on 27.03.2008 and Vodafone executive told me that my prepaid connection will be deactivated after 72 hours and before that my post paid connection will also start. Vodafone people deactivated my prepaid number within the time limit but did not activate my postpaid connection. I called up at the Customer Care they said it will start after verification and as my house was locked at that time my request for verification will again be forwarded. I very clearly told that Executive that I am working and we will be available only after 7:30p.m. He than ensured me that our Executive for verification will come after 7:30p.m only and it will be done tomorrow or day after tomorrow. I again called up after one day, lady on the other side told me that my request is pending for verification and it will not be possible for the to get verification done after 7:30p.m. And told me that Mr. Amit Bhatia to whom I spoke earlier will speak to me after half an hour for further clarifications. Nobody called me. Again, I called them and specially told their executive that I am not well so I will be at home for next couple of days. Since, then I made aleast 10 calls to their Customer Care and even spoke to their Sr. Executive, Mr. Babloo regarding my bad experience with them after speaking to Mr. Babloo their Executive came on 08.03.2008 for verification and told me that my verification is ok and now my number will activate within 24 hours. Till today i.e. 11.03.2008 my number not working, I called up again today morning and the lady on the other side Ms. Bani told me that my verification is still pending due to lock. How it can be possible?????

Please do the needful in the matter.

Hi
Im having postpaid connection.I want to add one new no for my 10 paise connection and i remove one connection from 10 paise.Plz give how im add / remove from numbers.
Regards
Renuka.C

Dear sir/Madam,

I have 2 post paid connection in my name.
The probled i am facing is with mobile number [protected] i am not reciving any incomming SMS on my mobile for the past sevaral weeks.
I keep calling your support and initally they told i had locked it.
There is no option on my mobile to do so however i did set the mobile setting to default which did not help updated the firmware of the mobile.
Now Each time I call they say it is barred by user and collect my personal details for verification and say it will be relesed in 2 hours which never has happened i have made more than 6 calls on this regard
It is very annoying.
I will be happy if they provide me with a proper TAT when it will be fixed or let me know what to do.


kindly do the needfull on the same
Regards
Neena

Vodafone SIM — regarding caller tune

Hi ,

This is the first kind that i have seen UTTER WORST customer care center .

Yesterday evening I got aaan unwanted call from vodafone regarding to caller tunes . Funny thing is though i dint chose the caller tune by defulat they provided some worst kannda song and they deducted 30/- from my balance .

after that from evening 5 pm of yesterday till today i have been trying to reach customer care people which is not getting connected .

Do call me

Surya
[protected]

My phone no. [protected] has deactivated outgoing call. Would like to know the reason and possibly activate as soon as possible.There's no prob with incoming call.

I want to call directly customer careno(some mobile no). i have recharged for std paln (Rs-88/-) per month. Is there any number to check in which date is the last date for my std paln.

I am using Vodafone for last 3 Years. Yesterday I got 3 sms from Vodafone saying my caller tune has been activated and Rs 30 was deducted from my account for which I haven’t requested them for. When I called the customer care no proper response or answer

This is to inform Bangalore Vodafone that I have been facing difficulties when I call to 111(customer care) to understand Kannada, can you please give an option to communicate in English also which most of the people can understand.


Please do remember that all the people who take SIM in Karnataka are not Kannadigas( Simple Logic )

Thank you...

i had for a puk no, it has not been provided

Vodafone Prepaid Service — refund amount and cut cullar tune

Dear sir/madam,
On 30th April'08 I received three massage after that you will deducted Rs. 45/- from my mobile balance. and give a cullar tune but I don't want any cullar tune. So, you cut my cullar tune and refund my Rs. 45/- which you deducted. My name Tapas Mandal m.n. is [protected], Burdwan, West Bengal. I already complain to your customer care but I am not satisfied good response from your side. If you don, t refund my deducted amount, I will cut your service and convenince everybody your dishonesty service and I'll be highlight newspaper aginest your company. I am waiting 24 hrs from today otherwise I will take action.
I am sure you will be take action as soon as possible.

Thanking you
Tapas Mandal
Burdwan, West Bengal
M.n. [protected]

I have noticed all of a sudden that my cell is disconnected temporarily due to the reason not known to me. When I checked the credit balance, to my surprise it shows a negative amount. My effort to get the customer care, even during midnight, they are all busy.

Since yesterday, I am going through untold tension and mental pressure due to lackadical attitude of vodafone.

I recharged by online for Rs 99 for one month validity.The n I got sms form vodafone that I will get a full talk time for any chota top up .so I did a top up for Rs 200/- but I got only 47 Rs talktime.when I called the customer care, They said simply sorry and remaining amount will be credited in ur account but still it haven't credited .

CALLFILTER SERVISE DIS CANAKTE MY PHONE MOBILE NO [protected]

I am using Vodafone for last 3 Years. Yesterday I got 3 sms from Vodafone saying astrology subscription been activated and Rs 30 was deducted from my account for which I haven’t requested them for. When I called the customer care no proper response or answer
my phone no is[protected]

I requested and submitted my details to activate a postpaid connection on [protected] and i was doing followup from past 2 weeks i think some guys are spoiling vodafone name because every day vodafone persone will say today connection will get avtivated and they dont have any shame to say each day . one day he tolled me system was hanged from 2 weeks . So i will provide you that guys number it is [protected] and [protected]

my number is [protected]
i beleave you will find some solution please do call me back .


expecting your help
Sheejith

I was having some problem in my vodafone mobile connection and i tried to talked to customes care people. I was surprised the way the vodafone customer care peoples were reacted. They stated abusing me in Hindi as I was talking to them in Hindi, I was in the shocked. I can imagine worst than this.
Can some one take this problem to serious way.
Hoping to get some positive response soon.
Though I am posting my mail at this column I am trying to get the mail id of Higher responsible person form vodafone and if not than I am going to take this issue to TRAI.
With regards
Manish Kumar

how to activate miss call alerts?

Right now i am in students sim plan, i am getting free sms
my validity end on 5/7/08,
i want to know to which amount if i recharge, so that i will be in the same plan,
when ever i call to a stupid number 111, it says busy,
i hope atleast u can solve my issue
have a nice day!

Hi,

My prepaid(No:[protected]) accound has been suspended.Kindly provide me the reason for suspending my vodaphone prepaid account and also I want to deactivate my caller tune asap.

Please respond to my issue ASAP.

Thanks and Regards
Joshi Babu

Hi,

My prepaid(No:[protected]) accound has been suspended or closed.Kindly provide me the reason for the same.

Please respond to my issue ASAP. or call me [protected]

Thanks and Regards
Sukumar Ghorai

Your customer services no is allways busy that no working or not working please clear me. I am keep on trying but they saying all customer excutive busy please try later.

Vodafone Prepaid Service — Callertune deactivated refund

Dear Sir,
I got callertune activation sms on 11th August from vodaphone without any request when i call at customer care they told me you send sms can ct your caller tune will deactivated and you will get refund of 45rs which is deducted from there side within 48hours, after 48 hours also i dint get my refund than i call on 13th samething happen they ask me to wait for more 48hours todays is 18th and im trying there no every 48hhours but dint get any refund from there side
Pls help me

I am using Vodafone for last 3 Years. and my cell no is [protected] today I got 3 sms from Vodafone saying my caller tune has been activated and Rs 30 was deducted from my account for which I haven’t requested them for. When I called the customer care no proper response or answer.

I am using Vodafone for last 3 Years. my cell no is [protected] today I got 3 sms from Vodafone saying my caller tune has been activated and Rs 30 was deducted from my account for which I haven’t requested them for. When I called the customer care no proper response or answer

Vodafone is a stupid phone service company . What the heck does this company think, withoght the permission from the customers it assigns a caller tune of its own which is so worst song . The customers should put a case against them . Please for gods sake, make a customer care number available for public to talk to a person directly rather than providing options ...u have this schemes ...that schmes ...Already ppl got fed up withis phone service ...i[censored] continue like this u will remain no where in this market

i want to deactivate caller tune and geeta sar shlok my mobile no. is [protected]

An IVR come to my cell, when try to make a new call, regarding address profe, i have fulfilled all requirements and talked with 3 customer care executives, but still it is not solved.
complaint no:[protected]
MO no: [protected]

Hello,

Today I lost my mobile and I would like to lock my sim#[protected].
I am trying to reach cusomer care service by 111, but it is saying services tempororily not available.

Please assist me in locking my sim #[protected].

Thanks/Mahender.

Hello,

Today I lost my mobile and I would like to lock my sim#[protected].
I am trying to reach cusomer care service by 111, but it is saying services tempororily not available.

Please assist me in locking my sim #[protected].

You can reach me on my other mobile #[protected]

Thanks/Mahender.

Vodafone — deactivation & procedure to getting same no.

I am a prepaid customer of vodafone with 7 months validity sim

my number is [protected] . I have lost my mobile few days ago. Can you please deactivate my number. Also I need the same number sim card, I have FIR copy for this. Can anyone tell me where can i get the same number and the procedure to get the same. I am from secunderabad.
Its urgent . Please tell me as soon as possible.

I did not activate the caller tune... But It set automatically.. So I want deactivate my mobile caller tune...

I am unable to talk to the customer care department as the number 111 is always busy. Every month they are charging for an unwanted service.

I would like the caller tune to be stopped immediately. My phone number is [protected]

The vodafone service become fraud and daylight robbery.Activating the caller tunes without knowing the customers has become thier timpass.I dont think they are not taking this issue serious still.Customer should go against them.

This is the second time i m having the issue the caller tune activation without knowing me.I met many issues with vodafone service.I have activated the WCC benefits by Rs148 and not get my balance yet.But they have sent me the 12 digit code of no use.

FYI, those who wants to deactivate their caller tunes immediately,

Type DCT CT and send to 56789.

Please share the direct customer care (mobile) no if any of you have it.

Thanks,
Ismail.A.

I want to keep caller tune for free in vodafone how to keep my number is>[protected] please tell me now.

[protected]...am getting calls from this mobile number warning me continuously telling he ll kill me.can u tell how is this or can u find out any other number in the same address.he told his name as sunil..he is the owner of some textile shops in tumkur...this i came to know from the background talk...

Dear Cutomer care Vodaphone,

My mob. no is [protected], I used a STD pack for Rs 31/- to make the STD call @Rs1/- per call per minute . Its working good, but when I stop the mobile at 58 sec. call charge is of Rs 2/-, even though the mobile shows last call duration: 58sec., in most of the time. Actully I want know, what is your pulse rate i. e. your 1min is equal to 57/58 sec instead of 60sec or any thimng else. Plz. clarify regading.

jagadish

State Transport — hello tune charges

ur hello tune subscription charges r Rs 15/- pm. if i want to change the song the charges rs 3/- per min & change caller tune charges r also rs 15/- per tune which r so high.

Hai i am renuka please disconnect the caller tune. This is unwanted to me. my mobile no. is [protected]

I have been using Vodafone(formerly hutch) # [protected] for past three years, Happy to help is a mockery, I would suggest please use some other sentence, Its ridiculous when I air my grievance they put the call on mute with no response, I had been having issues with the network, however reaching you itself has become an herculean task, the most frustrating thing is total negligence to customers call, this is what you claim to be world class leader? can you just go and check in your IVR how many calls i have made and what your executives have done, I have no Interest in continuing with your service, I am writing this email so that you may wake up from your slumber and treat your customer and provide him a service that he deserves to be, after all existing clients are advocates ...Good or Bad...

MY PHONE NO.[protected] - I had life time prepaid connection and i was contented with it. I use to recharge for Rs.50, 100 etc., now today I wanted to speak to France hence I wated the talk time I recharged for Rs.200 to get the talk time but for my surprise the money is consumed for change over of some other scheme wherein the call rate is 79 paise etc., etc., I had to
stop talking to france. All the customer care people are helpless they cannot do anything and the shop man who recharged is afraid he may not get the credit and he will not alter. If this is the way the Vodafone changes the scheme of the customers to
its whims and fancies why one should go with the Vodafone ?

my mobile no is [protected] .every time i go for recharge one or two messages come of showing that caller tune is activated and this service is activated and ammount is deducted.and whenever i go for voice customer care number it says that u have in suffecient balance but acctuall balance during that time is 350 rs .
i am tired of this and will change my connection to some other company if this will be not resolved shortly.

vodafone has activated caller tune since last few months and I am unable to talk to the customer care department as the number 111 is always busy. Every month they are charging for an unwanted service.
I would like the caller tune to be stopped immediately. My phone number is [protected]

Sir,
I am a Itz cash card booking agent, today I have made a easy recharge to a Vodafone No. [protected] for Rs.200/- . It is a odd denomination, so I want toget back that amount from that mobile number, so, please help me to get back that amount.

With regards.

Krishna.

I am using Vodafone for last 3 Years. Lastweek I paid Rs.150 to have the advantage of full use of currency, and then in the middle of the night I get strange sms's and Yesterday I got 2 sms from Vodafone saying my caller tune has been activated and Rs 30 was deducted from my account for which I haven’t requested them for. All myfrends are asking me if i amdaft with the tune i put up? I never asked for a tune neither did I want one.
I plan to go to the consumer forum if I do not tget my mone that you have deducted for the caller tune and also have it removed.

My mobile no. [protected] please disconnect my caller tune

I want to set callertune . So i choose and set it but it sets the ad music . Why i don't know and they also deduct the amount from my account from vodafone. I don't know why they do like this ???

i have never asked for any caller tune on my number to be installed. yet i got a message that re 1 will be deducted daily towards caller tune charges. why this unsolicited billing? looks like an organised racket because the number that sent this message[protected] does not respond as it is a wrong number!
my number is [protected].

Respected sir,

I think Vadafone in India is start making money illegally. Hope you had also started getting
complaint from several persons. I am one of them. complaint is CALLER TUNE.
Simple we will get one call from vadafone and if press ANSWER BUTTON immediately
we will hear that your CALLER TUNE has been activated and they immediately deducting
Rs.30 per month and if the balance is less than Rs.30 they will deduct Rs.1 per day.
IF WE TRY THEIR CUSTOMER CARE FOR WHOLE ONE WEEK, WE WIL GET THE
MESSAGE " SORRY ALL CUSTOMER CARE EXECTUIVES ARE BUSY"

Please provide us justice, since it is difficult for the office working managers apply leave
come to Consumer court. Please take this has my offical request and at any point of time
I promise that I will not go back from my words and I will stick on my words.

we have teach them a good lesson.

IN this column I am understand " your attitude towards compalint hence I marked netural.

Regards

N.P.VASUDEVA RAO
BANGALORE
MOBILE : [protected]
DESIGNATION : ASST.MANAGER PURCHASE.
RESIDENT OF TUMKUR ROAD, NEAR PARLE - G FACTORY

please deactivate my STD calls as the customer care is not ready to do so hope it happens before 15th february my name is geeta rao and my number is [protected]

my connection is a bangalore one..i came to chennai yesterday n am n ot able to make outgoing calls

It would be one of your most ridiculous grievances that I have expressed here. But please note it is crucial for keeping up a good customer service and I assume it would be a learning for your team too.

My problem (if I may call it that!) was that I needed to disconnect my Bangalore based connection on my return to Mumbai. Being a loyalist of Max Touch/Orange/Hutch & now Vodafone customer for 8 years, I came back to Mumbai and immediately acquired a new Mumbai based no. However hadn't cancelled the Bangalore one for business convenience, which I dutifully checked with a Vodafone care centre official, who gladly told me it can done even from Mumbai.



Now, on getting the new Vodafone no. at a centre in Mumbai, (which the team was most obliged to provide me with; and enthusiastically carried out the procedures quickly) and when I told them about the Bangalore no. it was ignored in all the bigger tasks .But when it had to be dealt with, they initially said they couldn't help, but seeing that I wouldn't budge, they provided me with the customer care no. in Bangalore.

Now coming to points which you must definitely note are;

The signal in a Vodafone care centre is POOR, I do not know if it is only in the case of outstation connections. But it is no excuse for a Vodafone centre!!

I go through to the Bangalore customer care no. But then guess what?

The voice recorded ad kept playing in English first, ( I waited patiently for them to give further instructions for me to follow)Then the ad plays in Kannada. And me being a part of the 85% population of the Non Kannada speaking Bangaloreans... I was lost as usual.

Now after the ad (I assumed) in Kannada, there was still no indication to go to the English or instructions.

On checking with the care centre execs, who had given me this no., they gave me another no. a SO CALLED easy way i.e. is to call 111 toll-free no.

I happily came home assuming the task could be done from home.

After calling and listening to the Bangalore voice recorded ads in Kannda for the millionth time, since I knew i could not penetrate this system anymore. I called up 111, the supposedly ALL INDIA HELPLINE!!

The exec picks up, I rattle my problem to him, which I am sure he hasn't heard completely, but has caught a word or two otherwise he wouldn't have given me the same Bangalore customer care no. which I did tell him a couple of times that I had, in my conversation with him.

Then he gives me the e mail ID for customer care, for which repeated again that I did get on checking the site however it would not give me a status on the cancellation

I kept probing him for an alternate customer care no.s as I repeatedly told him that I cannot travel back to Bangalore for cancelling my connection, which he kept suggesting.

Am I being a disregardful customer, all I had to do was take out the SIM card and throw it to mark the cancellation of my former phone no.?



Anyways our man, the customer care exec gives me a brilliant idea-he tells me to 'call up my FRIENDS in Bangalore and ask them to call up a customer care person in Bangalore and check.' I was stunned; I could hardly digest the logic he gave me.





Basically I assume he meant to get in touch with another customer care exec because he had no solution. But analyse his suggestion! Even if I were to do what he suggested which meant I call up someone in Bangalore (please note I too am calling from a Bangalore no., as if the hassle was because he assumed I was not calling from a local no !!)Then ask my friend to call up the customer care, which meant call up the same no. I had just called and was speaking to! And then ask them what procedure is!!

Hope you understand my sentiments when I slammed down the phone.



However I called back on the Bangalore customer care no. This time I prayed for sense and sensibility! I couldn't take in Kannada voice recorded ad anymore. I quickly pressed some random buttons, miraculously English instructions were being spoken, and I was glad .Now I could get through to some services. Finally I got through a customer care executive. Told him the 'problem'. He suggested the same, of coming in person to disconnect. But I explained the situation to him. And when he did not understand that meant me travelling from Mumbai to Bangalore to disconnect the line, which is ridiculous. I suggested to him (which I assume he is supposed to) to take down all the security details, which can then be sent to request for cancellation. He budged. He finally fell bait when I had to give a harsh dialogue, that 'if cancellation meant - me throwing of the SIM card off and getting a new one to get on with life as I don't understand why this procedure is so rigid complicated.' He finally processed the request and gave me procedure and a timeline for it.

I achieved victory.

Being a communication manager myself I have always faced difficulties in operations and knowledge management . With newer technology and specialised communication tools life isn't really getting easier. Technology and processes are redundant without human sensibilities and application.

I want to deactivate all incoming unnessesary things like offer from vodafone, caller tune, offer massages etc
Pls Deactivate all the above said

Thanks & Regards
Chandrasekhar

I want to Deactivate unnessary things like caller tune, messages ETC
My no is [protected]

Thanks
chandrashekhar

i using this number ([protected]) for last nine months, Today i called this number from another mobile ([protected])and land line and my friends mobiles, it is vvoice mail, "your call will be forwarded, Check the number dial again and this invalid number " i calles 111 there also voice message all officers are training purpose you send free SMS. What trainig giong on 11 pm and please activate in my number and how can disconnect without prior information this is life time card and also provided all sufficient documents.please do the needful.

Thanks and Regards,

Saravanan

hello,

please activate as soon as possible.