Vodafone India Complaints & Reviews

Glad to see so many complaints against Vodafone. i wanted to deactivate my number and had called the customer service desk. They had assured me that from so-and-so date the number ([protected]) would be deactivated within a few hours. However, in my billing cycle they had charged me for period well beyond the promised dates. When i had called the customer care - they were unwilling to first acknowledge that there was a mistake and kept insisting that the payment should be made. I was told that though the phone was discontinued but due to internal procedures the account was still in an active mode, hence i will have to pay for the extended period. Why should any customer pay for inefficient services?!! that too when the account was deactivated.

The vodafone customer care rep was rude and ill equipped to handle grievances. Infact, the rep went to his low standards and started threating me saying 'you pay...else..' It showed the low standards of the company itself by appointing such illiterate jackass.

I wanted to take this up last year on such forums but due to paucity of time, couldnt. This is more to caution folks against taking Vodafone services. Anyways what to expect from such companies.

For years, my whole family have been using Vodafone, now we plan to either migrate to other operators or stop such lousy services.




They charged me unnecessarily after i had complained to deactivate my number.

ravindra

This is to notify you that my mobile phone service provider VODAFON/E has deducted 30.00 INR twice for caller tune services in error. First deduction which happened was on 08/01/2012 for 30.00 INR and second deduction happened on 11/01/2012 for the same amount. I have got proofs for this duplicate charge as vodafone notified me through text and I have saved those messages. When I had words with VODAFONE customer care, initially they had a common reply to wait for 6hrs for the charges to appear on there system. At 2:15 11/01 I had conversation with VODAFONE customer care and denied for these deduction. According to them no transaction ha taken place twice. When I asked them to check the notification text which they sent me for the deduction, They said no such system exist which provides them with the information on text being sent to the customer. VODAFONE is a good service provider in term of network for mobile communication but has got appalling customer services.

Please get this issue sorted.

Hi,

I recharged my phone with a Recharge of 500 and got Rs 450 as talktime making my total balance of 594 Rs.

I recharged my number +91-[protected] with 3G plan of Rs 375 (500 MB usage) via SMS and got a confirmation regarding activation of my plan in another 2-3 hours and my balance go deducted.

Later I recharged my number again with Rs 89 SMS topup via SMS.

Deducting both I still has a credit balance of Rs 130 on my number.
When i checked my balance the very next day,it showed only Rs 12.

I have been trying to reach your executive and everyone tell me a diffferent solution.I have asked them several times to escalate this issue but this did not happen.

Finally they told me that a person will call me from their team in 48 hours regarding this.

Its been more than 4 days I have not received any call..

My complaint no is[protected].

Kindly check and resolve ASAP.

Regards
Vaibhav

Dear Sir/Madam


My self Robinson,my Vodafone mobile no +91 [protected].Last month 08/12/2011 recharged Rs.95 for GPRS plan,but that day its worked,next eight day Vodafone signal having problem in Bangalore HMT,K.G Halli,BEL Circle.Dec 10th Resisted the complained.The Signal corrected on 17/12/2011.That validity 8days last from 30days.now i asked the customer care they not responding properly.kindly provide 8days validity

Sub:-Extra Charges of Browsing and ISD



My self Mahesh.Pralhad.Sathpute I am using Vodafone post paid connection my number is [protected]. I am old customer of Vodafone but this month they have charged bill of Rs 1325/- in which they have charged me for Browsing and ISD which I have not use and I find that this time they have charged me more than my usages. I am ready to pay what i have used but i won't pay unnecessary charges they have charged against me and i have sent them mail and also talk to them to withdraw unnecessary charges from my bill so that i can continue with them. But so far i haven't receive any response from them. I really upset that Vodafone a reputed service provider can do such thing.

I hope you will definitely help me because i want to continue with the same number and i am ready to pay what i have used but not unnecessary charges.

Hoping for your valuable anticipation.

Dear Mr. Solutions I here by this want to say that my complaint is very little but i am very shocked that this type of companies have no Skill Employees I think as per my opinion this is a lower class prestigious company and in my outlook all are illiterates in this Situation.

Sir

My credit limit was 1400 .The bill which i received was of 3200.My mobile number is [protected] .what is the use of credit limit if Vodafone cannot put limit on it?Why Customer should suffer because of this.

Thanks
Ritesh

I recharged my mobile no. [protected] on 08/01/2012, 10:16 P.M. of Rs.
43.00 which is full talk value recharge as per offer know from *121#
number dialing on my mobile number. But now i get only RS. 36.98 talk
time. Please credit my remaining Rs 6.02 talk time in to my mobile
number.

Please take necessary action..

Invalid First Bill complaint with Appellate Authority Unanswered..

Vodafone Live and VMC service Vodafone initiated the Default CORE service VF live/VMC Data. I have not used the service from my handset or laptop. Vodafone raised the first bill with the Data Usage charges of Rs 574.40/-. How does the handset consume the data worth Rs 574.40/- in the IDLE state within 5 days.

Vodafone billing System is Faulty and FRAUD to Nation. Vodafone refused to disable the VF live and VF Mobile connect service from the Account.
Vodafone refused to provide the browsing usage of GPRS and calling details on the ISD calls in the first bill.

Kindly provide me resolution for deactivation of VF Live and VMC.

Hi,

I have registered dnd service of vodafone sometime in july, 2011 but i always receive unwanted calls and smss from my service provider. I had submitted complaint about such calls and smss to vodafone with all the detail of phone numbers and sms numbers and got the complaint registration number: [protected] on 12the dec, 2011 but no use.

Today again, i received a call from angle brokerage from number: +[protected].
Yesterday received call from some insurance companies & property investment companies from numbers: [protected], [protected] & [protected]

There some many unwanted sms messages i have received so far from these numbers:

[protected] (M3m urbana luxurious office space, call:[protected].
[protected] (Personal loan from hdfc bank), call maria [protected]
[protected] (100% ayurvedic products with cash back), call [protected], [protected].
+[protected] (Cosmic 5 start office...), call [protected].
+[protected] (Lotus velly plots booking...), sms lv to 56677
[protected] (Available it n rental space..) sms cosmic to 56161
[protected] (Manesar, it comm. Poss in march 2012), call: [protected]
[protected] (Lotus vally...) sms lv to 56677.

Can't write all the sms but i want that my service provide will block all such messages & call.

Thanks & regards,

Ranjeet saini
Mob: [protected]
K. V-ii, sec-82, noida. U. P.

Sir,

I have been the customer of Vodafone since 2006. My Mobile number is [protected] (Off Chennai Region).
I got totally disappointed about your hidden concept about your tariffs. I have put a message booster on 5th December, 2011.

By the same time I have activated 224 booster, where 100 local messages is free in this tariff on 28th December 2011. But at the completion o[censored]nique SMS Booster, which had activated on 5th December, 2011, your company started to charge 50 paise per sms since 6th January, 2011.

On 6th January 2011, I have contacted your customer care and talked to your executive. Where he advised to take One day SMS Booster Pack for two days, and the problem will be rectified within 48 hours and the 224 Booster SMS will be re-credited to my account. On the advice of your customer care executive, I have activated daily message booster for two days (i.e. on 7th and 8th January). But on 9th January 2011, again the SMS has begun costs.

Again I have contacted your customer care and they said, your 224 SMS Booster has deactivated and noting to do with it.

The same problem has occurred last time itself.

I got totally disappointed over this issue. We the customer doesn’t know about your tariff clearly as you are changing often.

I want you to resolve this issue, by re-crediting my daily 100 Free SMS Pack which is accredited with the 224 Booster Pack and also refund my two days daily SMS Pack, which I have activated. Even I am going to put a daily booster pack for tomorrow also, where I believe you will resolve this issue soon.

I want the concerned authorities to solve this issue. And also, telecom regulators must ensure the customers that it should not happen once again from the service providers.

Thank you.

With regards
S.K. Seeralan.

pls send me my incoming / outgoing call details with number / call duration. . My mobile # [protected]

i mms recd not opened .i use mobail nokia and vodafone sim.and mms not reced my no.[protected] massage send form mms.

I want my Vodafone SIM ([protected]) details used by me.This SIM is provided by Infronics System Ltd,Hyderabad.My mail id is [protected]@gmail.com

dear sir i have a kerala vodafone number my mobile number is [protected] my name is sandeep please send my last 1months{ 01 12 2011 to 31 12 2011} incoming &out going numbers. pls send to mail my e mail id is [protected]@gmail.com. pls this is urgent

I am vinayak from Hyderabad. I recharged with bonus card 125 from https://shop.vodafone.in website on December 5th 2011. In website they have mentioned as below.

Bonus Card 125
9000 Free V2V SMS, V2O SMS @ 9p/SMS and Local V2V [protected]@10p/min Valid for 90 days
The issue is after one month(5th Jan) my tariff is got changed even though validity is up to 3months. V2V call charges is changed now. I called customer care regarding this issue. They were telling that there is no such plan for 90days.
Vodafone is cheating the customer by displaying wrong tariff on their official website.

Dear Sir/ Mam

Today ( 05.01.12) , i have received a message from VD-611117, that due to unusage of sim [protected] from last 60 days my no. will deactivate from there end with in next 24 hrs.
As i'm in continuance usage of this sim, why do i got this unauthorised message.
Plz solve my query as soon as possible.

Thanks
Urvashi

Customer Name: Benito Jacob
Mobile Number: [protected]

Vodafone is offering incorrect Bonus Offers. They offered 1000 MB data for 30 days @ Rs 58 bonus card. First my account got debited with Rs 58 and then there was no Credit of 1000 MB.

After calling the call centre the executive misguided stating that there is no such offer and then I asked her to give it to a senior official. The executive made me wait 7 - 10 mins before forwarding the call to Mr. Ajit. He informed that the site is not update and that's why there is no such offer.

He provided me complaint number [protected] - He had mention that for Rs 58 bonus card I will get only 375MB of data usage.

Vodafone is cheating its online loyal customers. They have not updated the site.

This is completely Bogus Bonus Offers.

Attached the offer and order confirmation

Regards
Benito Jacob

Dear Sir,


I m tired of taking followup continuously from before 7 months for network issue but
till date is it the pending same.

I applied for a post paid connection on 30th Dec 2011 and today it is 5 Jan 2012 n still the number is not activated.

By the way Pathetic Customer Service even Dehradun BSNL offers much better service. Oh and please close that [protected] office as they show lot of attitude (like they are going to pay for my bill :) ) and without hesitation directly say that they wont provide you with any complaint number. Even they do not have any superviser to talk to. Great. WAY TO GO VODAFONE.

Number Applied : [protected].

See if you can do anything about it or else let me know then i will see what else i can do.