[Resolved] Vodafone — Lost balance & sim register failed | |||
Respected Sir, For my sim card register blocked and deduction of full balance i am giving this complaint. Please find out my side mail and vodafone nodal officer mail regarding this. I hope that TRAI will solve this problem honestly in very short duration. Thanks in advance, J.Sadaqathullah. er.[protected]@gmail.com. NOTE: Contact me through mail alone. CONVERSATION MAILS BELOW: Re: Need honest reason for no service. [REF:[protected]] Inbox Vodafone Care <vodafonecare.[protected]@vodafone.com> Tue, Sep 28, 2010 at 4:06 PM Reply-To: vodafonecare.[protected]@vodafone.com To: er.[protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Dear Mr. Sadaqathullah, This is in continuation to our email dated 27/09/10 regarding the concerns for your mobile number [protected]. We would like to inform that your Bonus Recharge of Rs.14/- to enable free browsing usage of 200 MB on 20/09/10 carried an expiry dated 23/09/10. The deduction of your balance from Rs.681.65/- is towards browsing post usage of 200 MB and the usage was charged at the rate of 10 kb at 10ps. Further, we would not be able to process your request to reverse GPRS usage charges, as the same stands valid. Attached herewith are the usage details and the subsequent reduction from the balance for your reference. We regret the inconvenience caused inadvertently. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help, Abdul J Vodafone Care Contact numbers Vodafone Care : 111 or +91-[protected] For complaints/requests : 198 (toll free) Fax number : +91 -[protected] E-Mail : Vodafonecare.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: ajitharajnodal.[protected]@vodafone.com Sent: 27-Sep-2010 12:47:59 To: er.[protected]@gmail.com Cc: vodafonecare.[protected]@vodafone.com Subject: Need honest reason for no service. Dear Mr. Sadaqathullah, Thank you for your email dated 24/09/10 regarding the concerns for your mobile number [protected]. We would like to inform that your email has been forwarded to vodafonecare.[protected]@vodafone.com for processing and they will respond to you within 24 working hours. In case, you are unhappy with the resolution offered, we request you to bring it to our notice with the complaint docket number raised at the call centre/Stores/Mail room. We'll do our best to help you. Happy to help, Ajitha Raj Nodal Officer Contact numbers Vodafone Care : 111 or +91-[protected] For complaints/requests : 198 (toll free) Nodal Number : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91-[protected] E-mail : ajitharajnodal.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: er.[protected]@gmail.com Sent: 24-Sep-2010 13:01:19 To: ajitharajnodal.[protected]@vodafone.com Subject: Need honest reason for no service. Respected Sir, My mobile number is [protected]. On 20th 8pm i activate 14 rupees 3 days internet pack and got free usage of 200MB. But before its get over my sim registration got failed on 21st 1am. While i contact customer care they not respond properly as well as i contact customer store they replace my sim. Even though still it not activated, i call them and ask reason, for that they told "YOU HAVING 507 RUPEES NEGATIVE, HOW IT WILL ACTIVATE?". By heard that i got shocked. Because i had 174 rupees balance that time. Then how i lost 174 and 507 as negative balance. I need my same number with my 174 rupees balance very soon. I using that number for more then 3 years without any negative balance. Expecting very honest reply & my sim service very very shortly with hope of vodafone nodal. NOTE: If any query or to talk with me. Call me in [protected] & in [protected]. Thanks & Regards, J.Sadaqathullah. [protected]. [protected] USAGE - [protected].xls 33K View as HTML Download Reply | Reply to all | Forward | Print | Delete | Show original sadaqathullah j. <er.[protected]@gmail.com> Fri, Oct 1, 2010 at 9:02 PM To: vodafonecare.[protected]@vodafone.com Reply | Reply to all | Forward | Print | Delete | Show original Good Evening Sir, I am sure that I won't cross use usage of 200MB. Sure my usage is not more then 100MB. I am sure in this. I need my no back with my balance. I am much depressed about sim blocked. Try to understand and activate it. Thanks. - Hide quoted text - On Tue, Sep 28, 2010 at 4:06 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote: Dear Mr. Sadaqathullah, This is in continuation to our email dated 27/09/10 regarding the concerns for your mobile number [protected]. We would like to inform that your Bonus Recharge of Rs.14/- to enable free browsing usage of 200 MB on 20/09/10 carried an expiry dated 23/09/10. The deduction of your balance from Rs.681.65/- is towards browsing post usage of 200 MB and the usage was charged at the rate of 10 kb at 10ps. Further, we would not be able to process your request to reverse GPRS usage charges, as the same stands valid. Attached herewith are the usage details and the subsequent reduction from the balance for your reference. We regret the inconvenience caused inadvertently. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help, Abdul J Vodafone Care Contact numbers Vodafone Care : 111 or +91-[protected] For complaints/requests : 198 (toll free) Fax number : +91 -[protected] E-Mail : Vodafonecare.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: ajitharajnodal.[protected]@vodafone.com Sent: 27-Sep-2010 12:47:59 To: er.[protected]@gmail.com Cc: vodafonecare.[protected]@vodafone.com Subject: Need honest reason for no service. Dear Mr. Sadaqathullah, Thank you for your email dated 24/09/10 regarding the concerns for your mobile number [protected]. We would like to inform that your email has been forwarded to vodafonecare.[protected]@vodafone.com for processing and they will respond to you within 24 working hours. In case, you are unhappy with the resolution offered, we request you to bring it to our notice with the complaint docket number raised at the call centre/Stores/Mail room. We'll do our best to help you. Happy to help, Ajitha Raj Nodal Officer Contact numbers Vodafone Care : 111 or +91-[protected] For complaints/requests : 198 (toll free) Nodal Number : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91-[protected] E-mail : ajitharajnodal.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: er.[protected]@gmail.com Sent: 24-Sep-2010 13:01:19 To: ajitharajnodal.[protected]@vodafone.com Subject: Need honest reason for no service. Respected Sir, My mobile number is [protected]. On 20th 8pm i activate 14 rupees 3 days internet pack and got free usage of 200MB. But before its get over my sim registration got failed on 21st 1am. While i contact customer care they not respond properly as well as i contact customer store they replace my sim. Even though still it not activated, i call them and ask reason, for that they told "YOU HAVING 507 RUPEES NEGATIVE, HOW IT WILL ACTIVATE?". By heard that i got shocked. Because i had 174 rupees balance that time. Then how i lost 174 and 507 as negative balance. I need my same number with my 174 rupees balance very soon. I using that number for more then 3 years without any negative balance. Expecting very honest reply & my sim service very very shortly with hope of vodafone nodal. NOTE: If any query or to talk with me. Call me in [protected] & in [protected]. Thanks & Regards, J.Sadaqathullah. [protected]. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Vodafone — BALANCE LOSS
Dear sir,I am totally fedup from the services. I purchase the vodafone sim having number [protected] on 21/05/2011. I got the activation after 4 hrs.
Again I made a recharge of rs 89/- For unlimited std/Local sms pack. I DID some 4-5 sms at that day & I charged for rs 5/Sms. Every time I DID sms and after 5 minutes rs5/- Has been deducted from my balance. Total of rs 50-60 has been deducted from my account at the rate of rs 5/Sms &
even my sms pack is still not activated because every time I made sms & the amount has been deducted .
I call to the customer care more than 20 times but I didn’t get any resolve from them. Every time they were telling that, it’s a system error & you will get your amount back. Even these people told that, you get the call back from our department but nobody calls me yet. Even
some people of customer care department told me that , you made sms on numbers like 94174 & 94178& by the way sir I never mdo message on such numbers & thats why amount has been deducted. Some people promises me to get my amount back.
Again on 23rd in the evening rs 10/- Has been deducted 2 times
continuously without any reason.
I don’t know why this happen with me. I expect some proper action from you. .Need your help as soon as possible so that I can avail the services fruitfully. Every time I made recharge & every time rs5/- Or rs10/- Has been deducted & even I mail to thir department 3 times to their all officers but they didnt come to any conclusion for that. So at last I knock your door for justice & hope to get it.
Thank you
neha singla
[protected]
[protected]
actually they never reply to your emails
once i had a problem and i sent them around 150 emails from my 10 email ids
but in vain i only got automated reply that we will talk to you later
i mailed not only to their customer care id but also on regional managers id but i didnt got any satisfactory reply
once i had a problem and i sent them around 150 emails from my 10 email ids
but in vain i only got automated reply that we will talk to you later
i mailed not only to their customer care id but also on regional managers id but i didnt got any satisfactory reply
YESTERDAY I RECEIVED VODAFONE SIM CARD FROM A DEALER AND SIM NUMBER IS [protected].YESTERDAY I PAID RUPEES FIFTY THROUGH ON LINE IT IS FAILED BUT AMOUNT DEDUCTED FROM MY ACCOUNT.TODAY I PAID RUPEES THIRTY IS ALSO FAILED.THE SIM IS ACTIVATED OR NOT.THANKS SUBRAMANIAN P
Dear sir,
I am now in saudi arabia my number is +91-[protected], So i need rooming as soon as please...
Thanking you
I am now in saudi arabia my number is +91-[protected], So i need rooming as soon as please...
Thanking you
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My mobile number is [protected]. I am using this number from last 6 years. But now a days i am facing a problem o[censored]nwanted message on my number from your company without a break. whenever i look my mobile it's power is always lighted with a new message. due to this my cell backup getting down & I am very disturb with this rubbish scheme. so plz close that scheme from my number. i will be thankful.