[Resolved] Vodafone — GPRS Service | |||
Dear Sir, My mobile no. is ..................... and yesterday night I have lost total balance may be due to inadvertently I was connecting to Vodafone mobile to my laptop for utilization of Internet. Few months back I approch to Vodafone customer care for system based internet facility but that time they denied, Now I want know how this vodofone GPRS automatically connected to internet without subscribing Pact data and other configuration not done in the laptop. On account of this I have lost Rs. 93 and now balance is showing Rs. -65. consequent upon this is only due to providing the inadequate services by you. As such I do not wish to avail the service of Vodafone and want to disconnect the same. Please comment on this per return. with regards Prakash Was this information helpful? | |||
Dec 8, 2016 Complaint marked as Resolved Verified Support Jun 29, 2012 Vodafone India Customer Care's response Hello Vikas, Thanks for speaking with us. One of our executives from our GPRS team will get back to you with assistance soon. Regards, Vodafone Customer Care | |||
 5 Comments | |||
Comments
Hi Keith Foote,
Thank you for your reply
It shows that your twisting my query and am not getting the proper reply of the points raised by me. I tried to complaint on 198 but they are not even ready to listen.
I am repeatedly requesting you that when I have not activated Pact data subscription to connect internet to my laptop then how it has been connected and due to which I have lost the amount from my balance. Moreover, it is strange to know that you have credited minus Rs. -65 without my consent.
Under these circumstances I request you give me proper and justified legitimate reply else I have no choice to under take the shelter of consumer forum for which you will be liable for all the consequences thereof.
with regards
Prakashan
Thank you for your reply
It shows that your twisting my query and am not getting the proper reply of the points raised by me. I tried to complaint on 198 but they are not even ready to listen.
I am repeatedly requesting you that when I have not activated Pact data subscription to connect internet to my laptop then how it has been connected and due to which I have lost the amount from my balance. Moreover, it is strange to know that you have credited minus Rs. -65 without my consent.
Under these circumstances I request you give me proper and justified legitimate reply else I have no choice to under take the shelter of consumer forum for which you will be liable for all the consequences thereof.
with regards
Prakashan
I express my sincere thanks and gratitude for your good efforts to satisfy the genuine grievances
your this action has build up my confidence in your esteemed company
Look forward your such kind of co operation if any required in future
thanking you once again
your this action has build up my confidence in your esteemed company
Look forward your such kind of co operation if any required in future
thanking you once again
dear sir,i am living in ajmera pimpri pune area and my gprs services are stopped from last 7 days.this is common that gprs services in this area remained closed for weeks together once in a month.perticular data services of tower are not restored for weeks together.so it is not possible to operate net services from that location.also there is no prompt and permamant solution for this problem from last six months.pl restore the services as respond to complaint no[protected] says that it will take 3 july to recover problem.(almost 15 days from date of closure of data services)
vikas khamkar
vikas khamkar
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I look forward the final action at earliest please..
Sincerly,
Prakashan