Vodafone India Complaints & Reviews

I have been using a vodafone postpaid connection and recently i received a call from vodafone offering me a postpaid connection on the same no on 325 plan with 1 vodafone no free for lifetime. I agreed and went ahead with the plan, the executive came home confirmed everything and things proceeded. Verification was done and then to my surprise i suddenly get charged for the no i wanted free. Upon enquiring in the vodafone outlet the agent informed me that there was no such thing said in the recording. He would not let me listen tot he recording and how could he sitting in front of me hear the recording there and then.
Vodafone is tterly rubbish and poor service. They now deny to having offered me this 1 number free for lifetime. I want to know why Vodafone has done this and what right do they have to to send executives home and get new customers on postpaid plans and then absolutely deny the fact that they actually offered a plan like this.

The loser is ME-the customer who is o[censored]tmost importance to every company. This is negative PR for the company who has positive customers but is now adding on its negative custromers as well.

I need an answer and want this to be sorted out.

From,
Mayur Patel,
Anandpur society,
BHACHAU-Gujarat
Pin : 370140
Mobile no. : [protected]
email : [protected]@yahoo.com
Dt : 01/may/2011
To,
Vodafone Essar Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India
Subject : Network Problem in prepaid connection

Dear Sir,
I recently converted my airtel number ( [protected]) to vodafone using no. portability before 1 month.Since last 10 days i am facing problem with network.whenever i called someone call duration start but their is no conversation,again i dissconnect and redialling it shows the same problem and call cost deducted for all call. But same person call back then conversation take place.
I came to know that this problem is with many vodafone customer.
Vodafone is best for network ,then why this kind of problem ????
Please plz resolve this issue soon.

Thanking you and reply me.

I have used Vodafone number in Karnataka, due to international roaming charge dispute,my payment was delayed as Vodafone did not agree to any discrepency. When I delayed the payment, the recovery agents started calling all the family numbers and started abusing. I have on record the numbers from where the calls came in[protected]. Since then I decided not to make this payment ever. Need help of the team in lodging a case with them. Outstanding amount is Rs 3700. But now its not about money but teaching a lesson to these companies.

I myself Vikas Anand, working as Systems Manager at Tollygunge Club Ltd. and using the vodafone connection for last more than 10 years and submitted all documents as per regulatory guidelines. I just changed over the plan from Prepaid to Postpaid due to forced communication telling the bogus benefits tarriff plan. Anyways I convinced and chosen the plan and billed more than limit and committed. Than I approached the vodafone company to change the plan and found that I can not change the plan before 6 months. Hence I continued for more than 6 months due to business of my work. I approached again Vodafone store after mailing stating to change the plan. I received the call and been guided to procedure to be followed for changing over the plan. Accordingly I proceeded carrying the xerox and original documents on 25 April 2011 at Vodafone store situated at tollygunge Phari, Kolkata. They issued new prepaid sim card after receiving the required documents.I felt embarrassed when I found that my phone cal facility is suspended on friday dated on 29.04.2011. when I approached one of the vodofone service provider to get resolve the problem to continue the call facility then I found that SIM is suspended due to non availibility of statutory document.

It is appreciated to maintain the guidelines given by TRAI government authority but please avoid the unnecessary harassment of genuine customer. It is challengeable that how can operator disconnect the connection after issuing the SIM...? Means it is malpractice is being followed while issuing the the SIM..In other word, when company issued the SIM then they have not received the statutory compliance documents and issued the SIM. If they have issued the SIM after satisfactory received the document then how line can be disconnected.....? It is clear harassment to force the customer to postpaid by which they can exploit the customer by changing unnecessary charges which is difficult to justified. Moreover I found that when I am calling the number it is giving the message to contact customer care whereas it is not activated. This is unnecessary added to the message when it is not working.

I am working as IT head at Tollygunge Club Ltd when my job is to serve my company by providing the IT services making 100% uptime 24 hours 365 days and my service is effected due to forced activity just after changing over the plan from Postpaid to Prepaid for extra billing.

It is quite embarrassing to face unnecessary problem due to negligence of the vodafone's staff who are performing the unauthorized activity which may be part of company's guidelines to harass the customers to force to adopt the POSt paid plan.

I appeal to government official, to look into the matter and requesting to stop malpractice by these mobile operators to control operation and applying the rules and to be followed properly.

I AM A VODAFONE CUSTOMER ,MOBILE NUMBER [protected],Gurgaon Haryana REGION.FROM LAST ONE AND A HALF MONTH I AM GETTING SMS FROM VODAFONE REGARDING THAT STAR TALK SERVICE ,EVERY WEEK I GET ONE MESSAGE FROM THE VODAFONE NUMBER 54545 THAT I CAN TALK TO SOME ACTOR OR ACTRESS FOR WHICH Rs 15 WILL BE DEDUCTED AND CALL WILL CHARGE Rs 2 PER MINUTE ,EVERY WEEK THEY DEDUCT 15 Rs FROM MY BALANCE SOMETIMES TWICE A WEEK AND AFTER THAT THEY KEEP ON SENDING ME MESSAGES REGARDING THE TIME AT WHICH I CAN MAKE A CALL AND TALK TO STARS .

I WAN TO TELL YOU I EVEN TRIED TI DEACTIVATE THAT SERVICE BY SENDING " CAN STAR " TO 111 AND 144 NUMBER BUT EVERYTIME I GET REPLY AS "YOU HAVE ENTERED A WRONG KEYWORD ....I CALLED CUSTOMER CARE TO RESOLVE THIS ISSUE THEY TOLD ME THE PROBLEM WILL BE SOLVED IN 4 HR BUT THERE IS NO RELIEF FOR ME .....I LOST LOT OF BALANCE DUE TO THIS AND WANT TO GO TO CONSUMER FORUM ANGAINST THEM BUT JUST LAST TIME I WANT TO REQUEST VODAFONE PEOLE PLEASE SOLVE THIS ISSUE I GOT A COMPLAINT NUMBER FROM CUSTOMER CARE THAT IS [protected] ,BUT THEY RELIED ME DUE TO TECHNICAL ISSUE CAN'T RESOLVE MY REQUEST.LEASE HELP ME .REPLY ME ON [protected]@yahoo.co.in.

REGARD
Paramjeet Singh

Courier done on 28th apr'11 from Kharagpur to Haldia but it has not yet been delivered.till now. It is an urgent courier which i was hoping would reach by 29th apr'11 has not yet been recieved at the other end.. so i request you to take the problem into consideration right away and make sure it reaches today evening. all your services are out due to busy server so i cannot track my courier .so please help soon. as your referance i would like to provide my documents no K47221554 . I think you will take a quick action as my problem will be resolved ASAP . My mobile no is [protected] .

My mobile number is 90XXX XX524(Vodafone Gujarat).

although I have not activated any request for so called Vodafone mobile connect and after I have received the bill I found that the said service has been activated of its own by Vodafone and also my usage shows for Rs.670/-.

Although i have written several mails to the Customer care,Nodal officer and finally Appealate authority, None of them is responding appropriately and refused to return the billed amount of Rs. 670/-.

I am unable to understand why should I should be billed for the usage which I have never given any request for activation.

With this I would like to request to all the readers to stay away from vodafone and atleast from the Post paid services of vodafone.

I have requested for MNP from MTNL to VODAFONE and submitted my papers 2 weeks back. A revisit last week and reminder call this week, but the only development vodafone people have done is swiching off the mobile no. given to me for support.

It's really a very bad initial service for a customer who wants to shift to their network. I may really need to rethink about my choice of new service provider.

Additionally, i got a call from Aircel for special postpaid offer specially for the number i am shifting within 2 days after i submitted the documents. This hints to a possible data leakage from vodafone.

Hi,

This is regarding the debit of Rs. 173 for Vodafone bill.

Why and what is the reason the money are debited from account ?

Is Vodafone pratising the “Thug” or “Lootere”.

I want immediate refund of the money.

Call me on the [protected].

See the following screen shot of account statement:



Waiting for reply and immediate action for reimboursement

pinank

From: Pinank Sheth
Sent: Wednesday, April 27, 2011 2:11 PM
To: 'Vodafonecare Mum'
Subject: RE: regarding the bill April 2011

Hi,

Can you call me on [protected] ? It is Bangalore’s mobile number.

Regards
pinank


From: Vodafonecare Mum [mailto:Vodafonecare.[protected]@vodafone.com]
Sent: Wednesday, April 27, 2011 2:09 PM
To: Pinank Sheth
Subject: regarding the bill April 2011
Importance: High






Dear Mr. Sheth,

Thank you for your email dated 23/04/11, regarding your Vodafone Mobile number [protected].

We tried to get in touch with you on your alternate number [protected], but were unable to speak to you.

Further we confirm the credit of Rs. 205.77 towards Monthly charges which will be reflecting in your bill dated 11/05/11 along with the applicable service tax, on page 2 or 3 under Misc/Credits charges column.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Yaseer Siddique
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






From: Pinank Sheth [mailto:Pinank.[protected]@symphonysv.com]
Sent: Saturday, April 23, 2011 7:02 PM
To: Vodafonecare Mum (MUM)
Cc: '[protected]@yahoo.com'
Subject: regarding the bill April 2011
Importance: High

Hi,

This is regarding the reply which I receive for the bill of april 2011.

My Vodafone no. was [protected]. The service was discontinued from 9th March ,2011. So why should I charged for it ?

During the discontinuation , I was harassed a lot from Vodafone. After several email the service was not re-activated.

If I will charged any how for April 2011 than I will go to consumer court.

So keep in mind that the no. was [protected] and no. amount to be charged for it.

Waiting for reply,

Regards
pinank


From: Vodafonecare Mum [mailto:Vodafonecare.[protected]@vodafone.com]
Sent: Friday, April 22, 2011 7:53 PM
To: Pinank Sheth
Cc: '[protected]@yahoo.com'
Subject: regarding the bill April 2011






Dear Mr. Sheth,
Thank you for your email dated 19/04/10, regarding disconnection of your Vodafone mobile number [protected].

We confirm that your request for disconnection will be processed within 24 hours.

Further to your conversation dated 14/03/11, with Mr. Azeem Zulifukar Khan, as per your request we confirm that the above Vodafone number is kept active.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Manoj Vishwakarma
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.



From: Pinank Sheth [mailto:Pinank.[protected]@symphonysv.com]
Sent: Tuesday, April 19, 2011 8:59 AM
To: Vodafonecare Mum (MUM)
Cc: [protected]@yahoo.com
Subject: [protected].....regarding the bill April 2011
Importance: High

Hi,

This is regarding the bill which I received for April 2011.

First off all ,I don’t understand why I receive the bill for April 2011.

Instread of reimboursing the money of deposit, what is the reason to send the bill for April.
If Vodafone employee don’t want work, then take the rest and stay at home. At least don’t give panic to customer by sending such bill.

I have already discontinued the service from 10th March 2011. See the attachment of bill and mail.
When the person want the service, you could not able to give it. But you want the easy money.

Screen shot:
Error! Filename not specified.

Thanks & Regards,
Pinank Sheth | Solution Architect
T +91.80.30271829 | M +91.809.599.5703 |
Pinank.[protected]@symphonysv.com

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Hi My name is Kishor, I also got call of miss call from pakistan [protected] on 28th April 2011 around 9:30PM. I step fruther and called next day morning but number was busy. I dont know any one in pakistan just wonder how they got my number. Please see if there is any fraud or anything else is going on.

Thanks,
Kishor

Hi,
I got a call, from an unknown number
[protected]
I missed the call, so I called back on the same number.
A lady, in a very bad tone rebuked me, for calling on that number, so I hung up.
Later I found out that the ISD code(+92) is of Pakistan.
Please look into the matter seriously, as I still wonder, as to how anybody from Pakistan got my cell number, when I have not displayed it anywhere in public

Hi,

I activated the Vodafone 3G. They said Vodafone 3G at no extra cost. I have a Data plan activated so my data usage is comparitively cheaper.

After using Vodafone 3G for 20 days I get a bill of 10980.00 INR. My bill was not more than 1500 INR inspite of data usage.

After complaining to the customer care executives they say that I have to pay the bill. Why should I pay when they have a miscommunication.

If you could do anything about this. It would be great.

Dear Sir,

My name is Abhisheik Gupta and I am using this number [protected] for past six years.

My last bill amount was Rs 4714. When i went to pay the same at Roorkee Vodafone Store the concerened officer Mr Amninder told me that i would get a waiver for Rs 214 and I have to pay just Rs 4500. This I payed in cash. on Nov 20, 2011

However on Nov 27th 2011 my services were barred. On checking i found that because of my outstanding of Rs 214 my services were suspended.

When i checked back from Vodafone store i was informed that I have to pay the blance if i want to get my services activated. Irrespected of the waiver. On that issue i was informed that the person at vodafone some Mr Kundan made a mistake in checking my acount and no waiver is there.

I was forced to pay the balance of Rs 302 for getting my services active.

My Grivience is as follows.

No intimation or information was sent to me before suspending my services.

Even after I repeatedly confirmed from Vodafone store employee if my acount is setteled after payment of Rs 4500 , I got a confirmation .

Why and how when once waiver confirmed , is cancelled and customers harresed.

How can a loyal customer stay with a company with this kind of harresment.

Thank you
[protected]@gmail.com

My Vodafone number is [protected] and complaint docket number is[protected]. I have been blocked from connecting to a customer care executive. I had found it impossible to complain about faulty 3g services from my number but when I used another phone I got connected instantly. That was how I realised that I had been blocked.

These are the details:

1) Vodafone has blocked my number from connecting to a customer care executive in the number 111. I can connect to the automatic response system but when I wish to speak to a customer care executive, the call reverts to voice response system. This is true only for my number since I was able to connect to a customer care centre from another phone seconds after I found myself blocked.

2) That Vodafone has blocked my number from connecting to 198, the number it says in its website is reserved for complaints. It says 'Unable to process my request at the moment' without specifying any reasons.

The solution that I seek from Vodafone is:

1) That my number be unblocked from 198 and 111 and I too get immediate access to a customer care executive on par with its other customers. Its action without intimating me is discriminatory.
2) An explanation as to the rule/policy under which this blocking of my number was done. Such information must necessarily be in the public domain and any such unilateral is on the face of it illegal.


Madhavankutty Pillai
Bureau Chief, Mumbai
Open Magazine

Dear Sir,

My vodafone problem number is [protected] which is almost a 10 year old connection which has had no default payments

and any problems whatsoever from my end.

My customer care refference no. [REF:[protected]]

Everyone knows it was all over the media that Vodafone was offering free 3G trail for almost a month just a few

days back. I activated my 3G on my phone n the 16th of Marcg for which i came to know after calling that only the

3G connection came with no charges but actually there were data charges of 5paise per 10 kb which comes to almost

Rs. 5 per MB.
Well as a cautious customer at the time of activating my 3G i did ask the Customer care associate that how much

free data was I entitled to on my plan. So he said since i was paying Rs. 250 for my data plan on Vodafone Mobile

Connect I would be entitled to free 4GB o[censored]sage. I rechecked with him on this because from a long time I had been

paying Rs. 250 for 100MB of free data so he informed me that I was being upgraded to 4GB. I was happy to know this

and started testing the 3G connection with you tube etc and the speed was amazing. Just to be doubly sure about the

data on a tech call with vodafone a day or 2 later I enquired the CCA again in the 3G department that how much data

was I entitled to ....he again reassured me that I had a 4GB free plan for Rs. 250. So rest assured I started

testing my connection. A few days o[censored]sing it I got a call and sms from Vodafone that i was reaching my credit

limit (which is 10,000) I called up the billing section to ask them why was I reaching this credit limit ... so the

billing people said that there was no way they could inform me as updated data was not available with them. They

could not even tell me how much data had I used on my 3G. They said I would need to wait till the bill is being

generated. So i asked them that since I am on a 4GB plan I expect whatever data charges which were pretty High at

Rs. 5 per MB would be discounted...and since for 4GB i would require a credit limit of Rs. 20,000 by itself so I

put down a request for increasing my credit limit to 30,000. In all of this no one informed me that I dont have a

4GB plan but a 100MB plan.
I was being informed that since my credit limit was reaching i should deposit some cash in the account to avoid

disconnection. So i deposited Rs. 2000 as i was going on roaming and dint want to be troubled and expected my bill

to be within Rs.2000. Now that my bill is being generated I have a whooping bill of Rs. 5906 excluding the Rs. 2000

I deposited earlier which makes it Rs. 7906. out of which my data charges are initself more than Rs. 5000.
I have been trying to talk it with the customer care for the confusion and misinformation that I have recieved from

them but in Vain. Everytime I talk with them they tell me they will get back to me in 24-48 hours and get back to

me saying that my bill has been generated properly and there is no mistake and I should pay the amount. They are

not ready to consider the fact that I had been continously misinformed about my data plan. I have met some one

called Miss Tanu from the Nodal Officer's team and she was also getting back to me with the same thing that the

bill had been generated correctly and there was no record of this that I had asked the CCA about my billing plan. I

told them that they should my call on which i got my 3G activated. ... I clearly remember i it was a long call

which should have lasted almost 5 mins but in their record the call is only 20 seconds. I dont understand whats

going on in this company as I have heard from other friends about problems relating to 3G and miscommitments given

to them regarding that. The Nodal officer's team mate (in Okhla , Phase-2 New Delhi) has promised me on monday 25th

April that she would get my cal records checked and get back to me in 48 hours. and its been 3 days now and i still

dont get to hear from them and will have to follow them again and goto their office in Okhla and talk to them again

which may again go in vain and finally as an irrated customer and no where to go i will finally have to pay the

huge data charges because of a mere miscommunication of a badly handled customer care. I can not avoid the the

problem even by using number portability as even for that you need to clear your past bills before you go for

porting.

If they are reading this .. I request Vodafone again to please reverse my data charges charges levied and make a

fresh bill regarding that. I hope to have a better and a long lasting relationship with the company.

Regards
Prateek Khandelwal

It is over 45 days since i registered for DND. I was told within 30 days the promotional SMSes would stop, but even now am getting at least 15 messages on a daily basis and a couple of calls every week. I have complained three times to Vodafone and they tell just wait a few days and it would be effective, but it is almost 2 months now and still the SMSes continue. Where is TRAI - why are they not doing something about this menace. Listen to consumers please. Shailja

I am sending SMS PORT 1900 <10 DIGIT MOBILE NUMBER> but there is no response. I have sent this sms atleast 5 times in last three days. I have heard Vodafone will create issues in porting but to this extent, I didnt know. This is the first step and this the reaction. There customer care says keep on trying this is really irritating. I am not sure whom to contact. I even raised this issue with the concerned nodal officer : 'CHAYA SUDHA' <Chaya.[protected]@vodafone.com>; RAHUL SAXENA <RAHUL.[protected]@Vodafone.com>; VENUGOPAL LINGISHETTY <VENUGOPAL.[protected]@Vodafone.com>; anirudh.[protected]@vodafone.com

No one is listening.

I am using vodafone since last year every time i got activation o[censored]nnecessary packs and losing my balance, the customer care people carelessly say that they are helpless regarding the refund of balance money. The company should look into these faulty activations without any knowledge of their customers. If possible they has to refund my balance for my vodafone no. [protected].
Thanking You,
Yours Truly,
Sravan.(Victim/Sufferer)

On 26/04/11 match day service for cricket activated without my permission & which deducted Rs 5 from the main balance.I want a full refund as a RETAILER & I am not responsible for the activation.It is done automatically.On my phno. [protected],even i tried to deactivate but fail,now the complain center no. also doesn't connect.Vodafone is a thief ,taking money from every customers.Its ridiculous.

Hello sir,
2 days ago i received a message from vodafone that astro alerts service has been activated on your phone. I didn't activated it. Vodafone used to call unnecessarily to customers and keep them disturbing all the time. And they say they are happy to help. Whenever i talked to their customer service agents on their helpline they says we can't do anything. Neither they are refunding balance.
No other company except vodafone call customer for these kind of services. They give missed calls to their customers from unknown every time and customer thinks that must b any no. from one of his knowns. But they are thief vodafone services automated call system. and they activate service on your number..
Please i want to take a legal action regarding this kind of service on vodafone. Disturbing customer like this is not good at all.
Please Help