Vodafone India Complaints & Reviews

respected sir, i am sharad undre , my mo. number is [protected]. i continuously requested since last 15 days , i want to deactivate my news information alert because every day deduce Rs 2 from my main balance

This is Sachin.
I have vodafone postpaid mobile connection. I wanted to port out it to other service provider due to some reason. I sumbitted the form with correct UPC i.e. VM267739, which I had written correctly and clearly on form. But vodafone has rejected this request saying that UPC VM367739 is not correct. Vodafone themself interpreted UPC wrongly (maybe deliberately they did).
When I called up customer care, they transferred my call from one department to another, every one asked the same question and finally they hang up the call without telling anything and made me to wait a hour long.
This cleary shows that vodafone customer care is not at all showing any courtesy to customers.

M: [protected]

My company has sifted to a new site and we still don't have internet acess here . So I decided to start my blackberry for email so I upgraded my plan . I was able to upgrade my plan but my IT guy needs some inputs from them and I am trying to get in touch with these guys. But I am not able to get through the IVR. I am facing a lot of problems in doing my work. I want to lodge a harassment case against Vodafone.

Dear Mr. Jain,

Thank you for your email dated 10/04/11, regarding Vodafone Mobile number [protected].



Further to our conversation on your above Vodafone number, we would like to inform you that your above Vodafone account has been reactivated effective 13/04/11.



We confirm the credit of Rs.2446.16 towards the Blackberry rent levied in your bill dates 07/02/11, 07/03/11 and 07/04/11 along with the applicable service tax would reflect in your next bill date 07/05/11 on page 3 or 4 under Misc Credits/Charges column.



Mr. Jain, your account currently reflects an outstanding of Rs. 4043.22. Hence, we request you to kindly make the balance payment after deducting the above credit.



We would also like to inform you that we at Vodafone value feedback from our subscribers as it serves as an opportunity to enhance our services and review our processes.



Your feedback will be reviewed by our specialized team. We value your association and always look forward to assisting you.



Mr. Jain, we also confirm that the Blackberry @2499 half yearly plan would be active effective bill date 07/05/11.



We sincerely regret the inconvenience caused to you.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,



Jennifer Dsouza

On Behalf of J Mundkur

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in







From: amit jain[SMTP:[protected]@YAHOO.CO.IN]
Sent: Sunday, April 10, 2011 5:49:35 PM
To: J Mundkur (MUM-NE)
Cc: Vodafonecare Mum (MUM)
Subject: cell no-[protected]-plan not changed by co inspite of 10 reminders

dear madam,



i had requested for change of blackberry plan to 2499 for 6 months on jan 8,2011.

i got a sms in 3 days that the plan was changed as requested.



i suddenly got a bill next month without any change in plan.

on 12/2/11 i called benedicta at 2.26pm pointing out the mistake which she admitted was from vodafone's side.(complaint no-[protected])

she said she would rectify the error but again the next bill was without any change in plan.



again on 27/3/11 i spoke to sushil at vodafone at 1.55pm explaing the whole episode(complaint no-[protected])

again no rectification of errors from the co.



further complaints made -complaint no-[protected]-rahul

[protected]smita

71637100





then i started getting insulting calls for payments including recorded pyt reminders on my cell. whenever i had to make outgoing calls i had to listen to ur payment reminders resulting in needless time waste.then my outgoing calls were stopped and then my services totally discontinued.

all this happened in march which is the busiest month for any chartered accountant.further both my parents were hospitalised in this period resulting in tremendous hardship & stress due to discontinuation of basic services.this inaction of vodafone inspite of repeated reminders clearly demonstrates total indifference towards customers.non cooperation from vodafone has caused undue hardship & i demand an explanation with monetary compensation as outlined below.



to make matters worse i am gettng 5-7 calls from recovery agents who abuse ladies & give threats if payments is not made. i was told to visit vodafone store to solve the problem but after 35 minutes timewaste waiting in the queue at ur churchgate store on 8/4/11 i was told ny usha to email the whole sequence of events to u to realise how badly this co works.



vodafone is blackmailing people like me to make payments which r not due. u just overcharge inspite of requests to change plan.



now pl note my demand for which i am taking legal action at your cost & risk which u pl note.



1. for loss of business due to stopping services illegally--- rs 5 lacs

2. for hardships as explained above rs 2 lacs

3. time waste as discussed--- rs 10 lacs

i also need u to explain why r ur people calling my residence & taliking to us as if v r defaulters. we will not pay what is not due.

many more complaints were lodged for which v dont have complaint nos.

i will publicise this matter after a week & also send letters to the places mentioned below if my pnone is not started in a week .



amit jain ca-[protected]



copy to-

1.consumer court

2.right to information

3.director-vodafone india

4.investor grievances forum

5. small causes court

6.economic time

7.jago grahak jago

8. times of india

9.telecom regulatory authority

10.regional head vodafone

11.head-content vodafone

12.cbi-for criminal offence by recovery agents

13. institute of chartered accountants for awareness of how vodafone operates

14.outlook money- consmers column

15. vodafone -international headquarters for info about indian public treatment












T

I have been a faithful Vodafone postpaid subscriber for many years. However, Vodafone have disconnected my service based on nonpayment of my bill for March.

The reason for this was because they did not send me the March bill, which is why this is still unpaid.

If Vodafone does not deliver me a copy of the bill, how do they expect me to pay it ?

It’s very unfair of Vodafone to disconnect my phone because of a service lapse on their part !

Vodafone service stinks !

Dr Aniruddha Malpani, MD
Malpani Infertility Clinic, Jamuna Sagar, SBS Road, Colaba
Bombay 400 005. India
Tel:[protected], 22151066, 2218 3270, 65527073

Helping you to build your family !

PS Watch our infertility cartoon film at http://www.ivfindia.com

Read our book, How to Have a Baby - A Guide for the Infertile Couple,
online at www.DrMalpani.com !

Read my blog about improving the doctor-patient
relationship at http://doctorandpatient.blogspot.com/

we purchased vodafone 3G stick but its not working on my windows based PC(DELL Inspirion). we complained to the dealer but of no use. I am trying to speak to their Customar care but even after holding the line for 15 min no one is picking the phone. Isnt it pathetic...

If anyone can help....
sanjay

I have to activate VAS service. My collegue has already activated the same but it is not activated for me. I sent them so many requests, I even called at thier customer care but I am not getting any kind of help.
________________________________________________________________________________...⇄
Inspite of sending so many mails to you I have not got any help from your side. There is no use of your site corporate assist. Its worthless.

I will really publish this mail over internet and will also complain in consumer court. I will also discontinue your service. Reliance is far much better than your service. Now mobile number portability is also there. I will discontinue your corporate service in our Piramal office and will convince other employees to opt for other corporate service provider since not only me but some other employees are also frustrated of your service.

Thanks & Regards,

SANTOSH GAIKWAD
Finance Manager
www.abbott.com
Division Finance Abbott Healthcare Pvt. Ltd.
1st Floor, DMart Building,
Goregaon - Mulund Link Road,

Mumbai, Maharashtra 400080
India Cell +91 [protected]
Fax +[protected]
santosh.[protected]@piramal.com







From: SANTOSH GAIKWAD/Healthcare Solutions/Piramal
To: Corporate Assist <Corporate.[protected]@vodafone.com>
Date: [protected]:26
Subject: Re: Activation of GPRS


Still no reply. There is no any assistance I am getting from you. I will be compelled to discontinue your service.

Thanks & Regards,

SANTOSH GAIKWAD
Finance Manager
www.abbott.com
Division Finance Abbott Healthcare Pvt. Ltd.
1st Floor, DMart Building,
Goregaon - Mulund Link Road,

Mumbai, Maharashtra 400080
India Cell +91 [protected]
Fax +[protected]
santosh.[protected]@piramal.com








From: SANTOSH GAIKWAD/Healthcare Solutions/Piramal
To: Corporate Assist <Corporate.[protected]@vodafone.com>
Date: 04/11/2011 05:16 PM
Subject: Re: Activation of GPRS


I am still waiting for your reply. Please revert back.

Thanks & Regards,

SANTOSH GAIKWAD
Finance Manager
www.abbott.com
Division Finance Abbott Healthcare Pvt. Ltd.
1st Floor, DMart Building,
Goregaon - Mulund Link Road,

Mumbai, Maharashtra 400080
India Cell +91 [protected]
Fax +[protected]
santosh.[protected]@piramal.com








From: SANTOSH GAIKWAD/Healthcare Solutions/Piramal
To: Corporate Assist <Corporate.[protected]@vodafone.com>
Date: 04/03/2011 08:14 PM
Subject: Re: Activation of GPRS


Dear Sir/Madam,

I wonder why I am not eligible for corporate plan whereas my colleagues have already got the same plan.

You have also rejected my roamlike home request. This is totally unfair and i should take decision to change my service provider.

My colleagues in office are already using vodafone live @99 unlimited service. So I also become eligible for that service.

Please let me know the reason behind your denial of service. And if this is going to happen then I will really complaint against you and will change my service provider as well.

Thanks & Regards,

SANTOSH GAIKWAD
Finance Manager
www.abbott.com
Division Finance Abbott Healthcare Pvt. Ltd.
1st Floor, DMart Building,
Goregaon - Mulund Link Road,

Mumbai, Maharashtra 400080
India Cell +91 [protected]
Fax +[protected]
santosh.[protected]@piramal.com








From: Corporate Assist <Corporate.[protected]@vodafone.com>
To: "'santosh.[protected]@piramal.com'" <santosh.[protected]@piramal.com>
Date: 04/02/2011 02:31 PM
Subject: Activation of GPRS






Dear Mr. Gaikwad,

Thank you for your email dated 31/03/11, regarding activation of GPRS for Vodafone mobile number [protected].

We regret to inform you that Vodafone Live @99 Unlimited is currently not applicable for your above Vodafone number.

We request you to please refer to the table below for the Vodafone Live:



Plan Name
Monthly rental
Free Usage
Usage charges beyond FREE usage
Vodafone Live 49
49
5MB Free
10 paisa / 10 KB

We request you to intimate us wish to activate Vodafone Live on your Vodafone mobile number.

In order to check your handset compatibility for Vodafone live! services, please refer to the following web link –

http://www.vodafone.in/Vodafone/VBS/Pages/mobileconnect.aspx

We confirm that the above mentioned Vodafone mobile number is registered as a company paid account with us, hence any request for respective account should be routed through the authorized signatory of your company.

As per our records Mr. Y.N Ghista and Mr. Anand Bongane, has been appointed as the authorized signatory.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,
Licy Palikkara
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in






From: SANTOSH GAIKWAD [mailto:santosh.[protected]@piramal.com]
Sent: Thursday, March 31, 2011 4:36 PM
To: Corporate Assist (MUM-NE)
Subject: Activation of GPRS

Hi,

I have taken new vodafone connection under corporate plan. Kindly activate my GPRS connection as below for unlimited usage.

"ACT VLU 99"

Thanks & Regards,

SANTOSH GAIKWAD
Finance Manager
www.abbott.com
Division Finance Abbott Healthcare Pvt. Ltd.
1st Floor, DMart Building,
Goregaon - Mulund Link Road,

Mumbai, Maharashtra 400080
India Cell +91 [protected]
Fax +[protected]
santosh.[protected]@piramal.com




This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

The customer care IVR of Vodafone does not provide an option to reach or contact a customer care executive.....
I am using a post paid SIM of Vodafone in Rajasthan......when ever there is a problem of any kind.....I am unable to contact a customer care executive who can help resolve my problem.............121 facility of Vodafone in Rajasthan is poor...............even when u select the language option as 'english', u hear the conversation in hindi only..............

sir,


I want my detailed postpaid bill of vodafone connection in the month of April 2011.My number is [protected]. My mail id is preetha.[protected]@gmail.com.Please sent through mail immediately.

your's faithfully
Rakesh unni.R.S

RESPECTED SIR/MADAM,

I AM A VODAFONE CUSTOMER ,MOBILE NUMBER [protected],BANGALORE ,KARNATAKA REGION.FROM LAST ONE AND A HALF MONTH I AM GETTING SMS FROM VODAFONE REGARDING THAT STAR TALK SERVICE ,EVERY WEEK I GET ONE MESSAGE FROM THE VODAFONE NUMBER 54545 THAT I CAN TALK TO SOME ACTOR OR ACTRESS FOR WHICH Rs 15 WILL BE DEDUCTED AND CALL WILL CHARGE Rs 2 PER MINUTE ,EVERY WEEK THEY DEDUCT 15 Rs FROM MY BALANCE SOMETIMES TWICE A WEEK AND AFTER THAT THEY KEEP ON SENDING ME MESSAGES REGARDING THE TIME AT WHICH I CAN MAKE A CALL AND TALK TO STARS .

I WAN TO TELL YOU I EVEN TRIED TI DEACTIVATE THAT SERVICE BY SENDING " CAN STAR " TO 111 AND 144 NUMBER BUT EVERYTIME I GET REPLY AS "YOU HAVE ENTERED A WRONG KEYWORD ....I CALLED CUSTOMER CARE TO RESOLVE THIS ISSUE THEY TOLD ME THE PROBLEM WILL BE SOLVED IN 4 HR BUT THERE IS NO RELIEF FOR ME .....I LOST LOT OF BALANCE DUE TO THIS AND WANT TO GO TO CONSUMER FORUM ANGAINST THEM BUT JUST LAST TIME I WANT TO REQUEST VODAFONE PEOLE PLEASE SOLVE THIS ISSUE I GOT A COMPLAINT NUMBER FROM CUSTOMER CARE THAT IS [protected] ,BUT THEY RELIED ME DUE TO TECHNICAL ISSUE CAN'T RESOLVE MY REQUEST.LEASE HELP ME .REPLY ME ON [protected]@yahoo.co.in.

REGARDS
GAURAV SHARMA
[protected]

Hi,
This is my 2nd complaint against Vodafone in Consumercomplaints.in....After putting the same complaint before 1 month I thought next time onwards I never ever have to put any complaints against Vodafone. But I was absolutely wrong....Before 1 month Rs. 500/- was deducted from my bank accounts & mobile didn't get recharged. At that time I called up customer care for Minimum 15 days & after then I put a complaints in consumercomplaints .in & after 20 days of deduction I got the amounts back when the people of Vodafone always assure that the deducted amount will revert back to account by 3 working days.

We people always call up the customer care executives of Vodafone & the charges for that also beared by us for a single issue.

This time I recharged my mobile with Rs. 99 Bonus Card through Oriental Bank of Commerce dated on April 15,2011..First time my mobile did not get recharged so that i had to do it for second time.. Second time it got recharged..But the deducted amount for the first time (rs.99/-) till now not reverted back to my account..

Now-days it's going to be a serious issue for we people who always busy at their life & after then for each & every reimbursement they need to give reminder to Vodafone or have to call up Vodafone Customer Care to raise up the income of Vodafone..

If you are not credit back my Rs. 99/- within next 2 working days then I would prefer to forward this mail to the top authority of Vodafone as already 8 working days are over.

Details of Transaction

Name of Bank - Oriental Bank of Commerce
Transaction No. - IB SM TXN.ID- tory[protected]

Regards
Prajna Paul
[protected]

Dear Sir,

I am a Vodafone Prepaid Customer in Kolkata (Prepaid Mbl No:[protected]).
Y/day evening I got one messages from Vodafone that “as your request vodafone International Match Day”,service has been activated, per day Rs 5/- will be charged as service rental …………..”& they deducted Rs.5/- from my mobile’s account. But I didn't made any request for this so called service “International Match Day”, Then I spoke to your customer service number about this matter they advice me please register your phone as “DND (Don’t disturb) reg Group”, also they advice if you didn’t like this service pl. write a msg “CAN IMD” & send to 144. I done all as they told like DND Registration & Msg for cancelation service.

Today evening I also get one another messages from Vodafone that “as your request vodafone Daily value Combo Service has been activated, per day Rs 2/- will be charged as service rental …………..”& they deducted Rs.2/- from my mobile’s account. But I didn't made any request for this so called service,

My question why Vodafone started this type of PICK POCKET Business. , Is it not your minimum responsibility to send a request to customer for confirming weather this facility enable or not.

I request you to stop sending all types o[censored]nwanted messages and service to my number (pls note the Govt order reg. this).I also request you please refill the amount which you deducted from my account. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.




Regards,

Anjan

My number is [protected]. One 20th April, about 14:00 hrs I received a message saying as per your request, caller tunes has been activated. I was aware of the fraud, so I immediately called the IVR and deactivated in 10 mins. I got messages for both, activation as well as deactivation. But my balance was reduced by Rs. 30 for the rental. Ever since, I have asked for last five transactions, by sending sms FIVE to 111, the details are provided only till 11 am on 20th April, while its 24th April today. I seems that Vodafone do not want to give me evidence that they have deducted Rs.30 from my account. I moved to Vodafone, via MNP and found that a lot of issues are unadressed by Vodafone: a) Unasked subscriptions, b) IVR not connecting to Call Center, c) MNP subscribers not able to recharge online/eRecharge, d) Vodafone store is full of complaining people, takes at least an hour to be able to reach an executive, and I am sure, there are more, that I am yet to experience... It surprising how Vodafone, being such a large player, is not able to take care of these issues? These are so petty and silly things...

SUB -- complaint about service,Prepaid customer [protected].kolkata.

Hello ,

This is prasenjit bharati using a vodafone no [protected] for the last 5 years.I am a Predpaid customer.
I was very much satisfied with the service.Recently,I am facing problem.Few days ago,I recharged with a Rs.98 for 2gb surfing .Few days later,suddenly my balance shows negative Rs.-4312/- [minus(-) 4312].
I spoke to customer care & said that I surfed the internet after completing 2gb & thts why my balance went Rs.-4312/-.I used only 400mb extra.Becoz of the prepaid customer I am paid only for 2gb & I don’t want more than 2 gb.As a end user how can I know when it finished 2 gb.I didn’t get any sms from vodafone regarding surfing balance.As AIRTEL checks real time surfing balance & inform prepaid customer about the surfing balacne & stops the service.

The customer care said Vodafone does not check real time surfing balance,it checks offline.Its a disadvantage of vodafone & gap in the service.

Now my questions is when it goes zero [0] main balance we cant make a single call at that time but we can surf the internet. Whats the logic behind it . I am really upset with the vodafone service.

After finished my prepaid 2gb surfing it deducted the bal from my main balance,th's ok but after main balance reaches zero or ' 0 ' the service should be stopped.Vodafone didn't stop the service and made my balacne negative Rs.-4312/-.

After few days later i contacted with the nodal officer & she did nothing.

Sir/Mam,I don’t want to loose this no.[protected].Kindly look into this matter.Please make by balance zero balacne [ ‘0’ balance] so that I can recharge this number for furthur use.As a loyal customer of vodafone & goodwill of me please make my balance zero balance so that I can use this no. for the rest of my life.

Thanking you,

From

Prasenjit Bharati.
[protected].

REMINDER 1

Dear Sir

Please refer my earlier complaint (ERROR IN CONNECTION - Mob No: [protected]) dated 9th April 2011 as per below mentioned e-mail.So far I neither received any response nor heard any thing from you regarding my mobile network complaint.Hope you will understand my situation to settle this issue without any further delay.I am eagerly awaiting your reply per return.



Regards
Alex
Mob:[protected], [protected]



Vodafone
Location: Kerala, India
alexalu666 on Apr 9, 2011
Error In Connection
Dear Sir

My mob number: [protected] frequently getting ERROR IN CONNECTION and am unable to contact in my mobile to other all networks...this is the second time the problem happened please ensure to solve this problem with immediate effect otherwise I am forced to discontinue the Vodafone network hope you will understand the situation and do the needful..awaiting your reply per return..



Regards
Alex
mob:[protected],[protected]

The unknown person with the number [protected] has been sending vulgar and inappropriate messages and has been calling nearly 30 times a day. The phone number is a vodaphone number and GSM service. I would kindly request you to please take a necessary and severe action such that i dont receive any unwanted messages or calls from this number.

my mobile no.is [protected].i hav taken vodafone services,but due to network problem,i want to port to tataindicom.i hav generated porting code on 2 april 2011.and submitted all my documents to tataindicom dealer(bas khera,varanasi u.p.) but till now 21 april 2011,my number is not ported to tata indicom.service provider is complaining of that due to upc mismatch number can not be ported.this is company fault so why customer suffer.plz do needful.my alternative no.[protected].

Dear Sir,

I want to lodge a complain against my telephone service provider- VODAFONE.

I wanted to port my no. to Idea and Vodafone customer care told me to pay my bills and transfer the no.

I walked into Vodafone store and paid all my bills in advance and gave them a written application to stop my ECS PAYMENT from my ICICI bank account.
I also went to ICICI and instructed them aswell to stop my ECS payment to VODAFONE. MY BANK TOOK MY REQUEST AND ASSURED ME NO ECS TO VODAFONE.

I have all the supporting documents for payments made and requests submitted.

Vodafone still debited my bank account and took a double payment from me.
I got harrassed by their CSRs and everyone refused to pay my money back or tell me what to do.

As a result of this, I lost my time, money and health due to stress.

I would want to take legal action against them for giving MISLEADING INFORMATION to me.

Please help and advise what can I do.

my vodafone no. is- [protected] region- Maharashtra & Goa.I have also submitted the same complaint with Telecom Regulatory Authority of India but have not received any answer so far.

Regards
Punam Bhardwaj

Unwanted deduction in balance for astrology alerts which i havnt activated on 19th april.
My mobile number is [protected]([protected])

I have purchased Internet connection from vodafone through Datasys E-Services Private Limited (Associate of Vodafone). They provide me a SIM card in 250 Rs and told me that they will give USB Stick within 2 Days and that time i have to pay them 1250 Rs but i have not got any USB Stick even they are not picking up my call. Than i visit vodafone mini store they told me that SIM is free for which they charged me 250 Rs and USB Stick price is 1500 Rs. Now either i have to purchsed USB Stick in 1500 Rs but what happen to 250 Rs which i already paid to Datasys E-Services Private Limited (Associate of Vodafone).
So, Kindly help me to sort out this issue. I will be thankful to you.

Regards,
Amaresh Kumar Dhankhar
[protected]