Vodafone India Complaints & Reviews

I'm an another Vodafone Prepaid customer from Bangalore who is affected with this. Vodafone keeps deducting Rs 5/- from my mobile's account for this "International Match Service ", although I've never subscribed to any such service. As suggested by the Customer Service, i sent a message to 144 as "CAN IMD". I received a message shortly saying the Service has been deactivated.

But the very next day, I started receiving the same Match alerts and my account gets deducted each time.

Please stop this service as it is very irritating that my account gets deducted for no reason.
Expecting a response from you on this soon.

Regards,
Vanita

Hi Vodafone Customer Care, I am surprised, how you are unable to reach me... The first thing I gave above, was my cell number.. All other people offering credit card, loans, holidays etc are able to reach me and you are not... do you even have network at your place of office ? I doubt it?

Also, I had already left a message on the provided link about 8 days ago, for which you are yet to contact me or provide feedback... My emails to your mumbai customer care id are being responded with a gap of more than 20 days and that too with vague information...

Please write here, what more details do you want ? my comments on the provided link are not visible to other members and I want you to clarify me on the above raised issues so that all others can note what you have got to say on this...

It appears, there is no point putting my say here... I dont think that these vodafone people even have an account with this site, to read, respond and resolve... all the threads I see, the same bloody message to use the link and provide more details...they are definately not gonna respond... totally dumb people are working in Vodafone...!@#$%^&*... so many days have passed, hey have not bothered about my message... no one is hearing this...

its show error in connection

Vodafone(GSM) — unknown messages

[protected] ...my sister is gettng abusive messages from this number n calls too....please do something dat this number would never try to call or messg me....
thankyou

Vodafone 225 — Deduction of balance for nothing

I got a vodafone bundle pack with which i got bonus cards. one of the bonus card was the free callertune. i got the free caller tune for one month and i was told that i'l be getting a call on the 30th day about continueing this facility. i didn't get any call from the vodafone people and the next day 30 rupees were deducted from my account. vodafone is a nice cheating service and now after this incident i've changed my connetion to Airtel.

vodafone is a bad network.

Vodafone 225 — extra RS.200 taken

i am living at parbhani(maharashtra). i have taken 'vodafone225' on date 1/aug/2008 .my vodafone number is [protected] .for this phone i have given RS.1600/ as you declare on your website the actual prise of this phone is RS.1399/ so please return me RS.200 / and take action .

Deduction in my balance from Rs.153 to Rs.123 by charging the charges for caller tunes.

I remember that I didnt activated any such scheme.

By complaining in the coustmercare they asked that consumer has
activated the same at 11:50 pm on 21 June 2010.



help me sir..

hi.i activated gprs 95rs plan .but ididn't got 2gb data as par plan .i called many times to customer care but nothing worked.even now i can't talk to customer care executive .they might blocked my number.
so i again activated same plan from retailer after about 10 days igot 2gb data .but today my balance gone to -127 rs.now i cant call to customer care please help me out. my no.is [protected].

ref : mob no [protected]..
My balance has been deducted unnecessary and plan have also changed without prior intimation..and this not for the first time am facing this problem.. Vodafone care person dint respond properly have calling from yesterday,but no response..each time waited for more than 10 Min's.. I have to send them legal notice..my balance have been deducted around Rs 90.. Please help me..

Automatically Zeedito service activated after[protected]. I call on customer care at 198, a guy received the call and he was not giving correct answer &, when I asked him to give me answer he kept me on Hold for approx 12 min &, call got disconnected from customer care side.
This is the way Vodaphone treats there customer?

My no is [protected]

Respected sir,
I have the same complain...
The vendors here in vapi, gujarat are not selling the recharge vouchers of the three companies as listed in the above mail by Mr. Ramesh. Please take some serious action or else we customers will have to shift to tata docomo, aircel or any other company.
Yours faithfully
Akash Singh
Internee at Siyaram Silk Mills Ltd.
Garment Division(oxemberg, msd, j-hampstead)
e-mail add :[protected]@gmail.com

HI im activated Gprs connection 3days back, its activated in my mobil but till now i didnt get the gprs settings...i calledup several times to customer center in bangalore, then i sent to lot of message for the setings .Im having Sonyericssion handest(W700i) but nobady will take care of this .without get settings how can i access Gprs, im realy fedup for this, i expecting rply from vodafone
my no is [protected]

I had activated GPRS after calling the Customer care. The Guides give by executive is not good and even after i activated as per instruction then also i was unable to receive MMS messages. again i called then some other person tell me your GPRS is not activated. i requested them for connecting the team leader. but they put me on hold but team lead didn't turn this happen more than 1's. then again i ask then other executive told already your GPRS is activated but then also i was unable to receive mms. after all i loss time and mental pressure, i am now also unable to receive mms on my number. [protected].

with regards suresh

vodafone is the largest network in india but sum failures in their internet browsers please complaint

Accepted.Vodaphone customer care people doesn't know anything.From them u will get only restart PC and restart Mobile.GPRS will connect!!!???!!!Moral of the conversation, noting u will get any help for GPRS settings...100% true statement.

Customers are suffering like anything...Even sometimes Vodaphone GPRS technical team will tell like this after 2 minutes help, "customers are in queue.So, u try and call us back".What is the meaning of the word?????If customer are waiting means who am I?I purchased Hutch/Vodaphone and using paying past 3 yeras.

GOD has to help...

I have been using vodafone prepaid more than 2.5 years and activated GPRS more than 1year everyday facing the problem while using GPRS for past 1 month. While contacting the customer care regarding this that they have adviced me to receive a Setting file every time and no other choice for it .you can contact Vodafone Store for more details . so that i had gone to vodafone Store Vadapalani
( Chennai-Tamilnadu) where the response is very worst.Really i was depressed with the GPRS person and his answers on that store.
It made me to think at that time why should i use Vodafone .

Dear Sir,
I did a E-recharge of Rs-95/- so that i will get 50 MB data usage free.At that time i had a talk time balance of 232.But with one day browsing in my phone i lost my balance and balance became -.50ps.Every time after the browsing i checked the balance at that time it was alright but suddenly i lost the gprs connection and i lost my whole balance.I didn't used 50MB of data i called the customer care but no use, they will either cut the phone or will say the system is updating call after some time.And after some days i got a message that GPRS 75 was freely activated for me so that i can use 30 MB of free data so i started browsing and i checked the balance it was alright they didnt charged but after some time when i checked i lost the balance.

I HAVE A NEW NOKIA MOB PHONE NOKIA N900.I CAN"T CONNECT THE INTERNET IN MY PHONE. WHEN I SENDING THE REQUEST TO THE CUSTOMER CARE THE REPLY IS YOUR PHONE IS NOT PROVISION ABLE. WHY ? MANY PEOPLES USING THIS IN QATAR. CAN YOU HELP ME.?

how i can activate GPRS in my nokia N900 hand set

my no is [protected]
i have gprs problom plz call

i have ativated 3 days GPRS pack(200MB for 3 days)in my vodafone number. I have used about 160MB oin 3 days... after 3 days they have taken extra 30 Rs from my account. i called customer care and tell about this problem, they told u have not properly closed so ve take money from u.. i leave that problem.. next day they have take around 160 Rs but i didnt use internet... i called customer care they told u have used internet so only they have take money.... then i told to deactivate gprs in my number...
this happened on 25th aug 2010
any further details contact [protected]

TO,
VODAFONE INDIA DATE 17/04/11


I RAMUDAR MISHRA MY MOBILE NO. IS [protected] VODAFONE. RS. 33 IS DEDUCT FROM MY BALANCE AND ALSO MY NET CONNECTION IS FAILED.
TODAY MORNING 9AM I RECHARGE RC-98 GPRS . NOW YET THE NET CONNECTION IS NOT STARTED. MORNING I CALLED TO CUSTOMER CARE 111 THEY GIVE ME PUNJAB CUSTOMER CARE NUMBER [protected] SO I LOSS AGAIN MY RS.7.
SO,PLEASE CONTINUE MY NET SERVICES . I AWAITING FOR YOUR RESPONSE.


THANKS ,
RAMUDAR MISHRA
MOB. NO. [protected]

i recharege my mobile no.[protected] 21 april 2011 with 96 rs for internet on mobile.but service is not started i called coustomer care excutive but they are not giving any satisfy answer if i use net they are deducting money from my balance,after racharge of 96

Dear sir,

my mobil no is [protected] which i am using from past 5 years...
From day first am using GPRS in the same no...
long back they are charging 10paisy per 10 KB In this package down loading spead is say for 1MB it is doenloading within 5 min....
AFTER THAT THEY HAVE STARTED ONE CHEETING PACKAGE SAYING THAT UPTO 4GB FREE PER MONTH FOR Rs 95/-
AM KEEP ON RECHARGING OF Rs95 pack FROM MORE THEN ONE YEAR...BUT THE PROBLEM I CANT DOWNLOAD EVEN 100 MB ALSO BECAUSE OF DOWNLOADING SPEED IS FOR 1MB IT WILL TAKE MORE THAN ONE HOUR......JUST CALCUATE IN THAT SPEAD HOW MACH CAN DOWN LOAD PER MONTH..PLS TAKE ACTION IMMEDIATLY.....

GPRS not working.

respected sir

i already purchased GPRS card ,this card normally 3 days validity. i actives my card 25-07-11 ,i received active massage from Vodafone 26th evening. then 28th morning i got massage from vodafone your gprs expiry date 28-07-11. i did not get three days. so i called to castamer care ,they replay is not satisfied i called castemercare around 6 times. their replay was very bad, please kindly give necessary action and give me balance one day. Otherwise i take a legal action,

my name is Hari .v.s
ph: [protected]
email:[protected]@gmail.com

sir,
i have mobile no [protected] of vodafone.
on the 7 sept i have done 11 rupee recharge of gprs pack and there is autorenewal process has to take place on 4 day. but on 3rd day send sms
DACT GPRS11 TO 144.
TO DEACTIVATE GPRS PACK.and respond came that it will be deactivated in 4 hours.but on 4th day service is autorenewed without my confirmation.when i dialed 198 to complaint for it,then i found taht my customer care service is prohibited.my rs 11 is deducted from my balance.
this is not the first time,but 15 days before they have deducted 8 rupree for using gprs,but i have not used gprs.
before also they have deducted lot of my balance.
please see of it.

I recharged with 95Rs 1GB but not able to connect to internet. 198 toll free number when dialed saying it is a wrong number you have dialed. when I call vcare I did not get the correct response. They deducted 13.8 Rs for calling vcare still not solved the problem. I am getting please submit the document message from vcare which I have submitted twice. It really better to migrate from Vodafone to other.([protected])

gprs very low speed
voice breaking

Vodafone — CHARGED ME 1753 FOR GPRS USAGE

AM USING UNLIMITED PLAN OF 1099, , BUT AM CHARGED Rs 1753 FOR THE USAGE WHICH IS AN UNLIMITED PLAN + THE MONTHLY RENTAL OF Rs1099.. why am i being charged of 1753??????

Hi,

I have already visited Vodafone Vashi store.

They said that you can not get the refund for the USB stick.
Also I have sent mail on vodafonecare.[protected]@vodafone.com on 20-Apr-2011
and still waiting for the reply.

Sincerely speaking I had got worst response of my life from Vodafone Vashi store. They just laugh when you tell them your concern.

I wanted to buy a 3G USB stick and looked at the several options available in the market until 12th March, when I walked into the Vodafone gallery at Wakdewadi, Pune. I spoke to an executive named Vipul and asked him about the Vodafone 3G USB stick and plans thereon. He explained that the USB stick costs Rs. 1500 also showed me a data enrollment form which mentioned a few plans. One of them was an unlimited plan with the cost being Rs 599 every month. Vipul explained I could surf 3G unlimited for Rs 599. I told him that I was a bit surprised as all the other operators offered 1GB at Rs 650 and this was a really exciting plan. I asked him many times if he was sure that I will get 3G speed and that too unlimited for the said amount. He replied with a big YES.I had also visited two more vodafone stores in pune where I got the same information. I had read all the terms and conditions on the data enrollment form where they not mentioned any it is GPRS plan or 3G Plan or any speed regarding internet speed.
The USB stick worked fine and gave 3G speed till 10th april. However, after the 10th of April, the I was able to get only a normal GPRS signal. I called up customer support and they told me that my 3G account has been deactivated. I was not given a reason why this happened. I walked into the Vodafone gallery again the next day and lodged a complaint. I was told that I cannot get 3G speed as I had signed up for a normal 2G plan which would give me unlimited internet at Rs 599. I asked why I had been promised 3G unlimited for Rs599.Vipul did a complete U-turn and said that he had never promised me anything. He had no explanation for that.
I called vodafone customer care several times but they never responded to my complaint. Every time called up them, they told me that my mobile was switched off so they were not able to contact me.
I was really frustrated with vodafone services.So I lastly lodge the complaint againt the vodafone Essar in the consumer court on 12th of may.
Now i have sufficent evidence and proof to go against vodafone but i need all you guys to provide me more evidence to hit vodafone really hard.So i can win the case and vodafone will never think to play such kind of frauds.
U can send me a scan or picture of your complaint on a simple plaine paper sheet written and signed by you along with the necessary documents on my e-mail id. Your complaint must contain
1)Data card number 2)your mobile number 3)Email-id
My details:
Email id-: singh.[protected]@gmail.com
mobile no-: [protected]
data card no-: [protected]

We are a factory of 3.5G HSDPA/HSUPA/EVDO USB Modem, module &3G router with high quality and competitive price. OEM&ODM are supplied, User interface/packing/logo brand can be customized. Hope to cooperate with you!

Best wishes,
June
Foreign trade clerk

Shenzhen Crius Communication Equipment Co., Ltd.
Professional 3g hsupa/hsdpa/evdo usb modem manufacturer
Fty Add.: 3th floor, 6th Building, Yusheng Industrial Park, Xixiang street, Baoan District, Shenzhen(post code:518101), China
Mobile:[protected], Tel:[protected]ext.602), Fax:[protected]
Email: june09.[protected]@gmail.com, MSN: June09.[protected]@hotmail.com, Skype: June50759 QQ:[protected]
Website: www.lonsai.com
===========================================================

No, in this instance, fake lottery SMS was sent to presumable a million Delhi citizens, from Vodafone moblle [protected]. The sender can be identified in 5 minutes. Country should stop tolerating such scam and struggle for arrest of Delhi Police Commissioner for inaction.

A Vodafone customer, with photoidentity in custody of Vodafone, sent fake lottery SMS to 10 lakh people asking them to claim cash prize of 3.5 crore GBP. I spent time and money, complaining/reminding EVERYDAY to Vodafone, TRAI, DOT, Communication Minister, Police Commissioner, Prime Minister, President, media. After sustained reminders for 13 days, I received fake lottery SMS from same Vodafone mobile and with same content. Can there be any doubts that both police commissioner and communication minister are sharing the booty? How can nation tolerate Kapil Sibal on Lokpal bill committee? Total fake lottery money in two SMSs : Rs[protected] x 2000000 = Rs7, 000, 000, 000, 000, 000 I don't know how to state that sum in words. When I was at school, a billion had 12 zeros, at medical college, a billion had 9 zeros. I don't know if 7000 kharabs makes a valid statement in words - I don't know units beyond kharab. Police refuses to book FIR involving that INFINITE looking amount. Shiela Dixit's DJB wants me to submit FIR for theft of water meter costing Rs500 or else, pay a compounding bribe of Rs200

update on 21st April:
The network problem still remains...unable to make or receive any phone calls & SMS for 3 straight days now!
And now Vodafone is totally denying the problem saying that they have corrected the network problem from their end yesterday. On my asking why my services are still not working they have no answers...they are again asking me to reboot my phone.
How dumb does Vodafone think consumers are???!!! Does Vodfone seriously think anyone will believe their shameless lies!!??

PS: Yesterday, I have applied to switch my business to Airtel.

update as on 23rd april:

problem is still not solved. unbelievable!!!

now they are saying that some customer care agent changed my talk plan into a internet surfing plan only!!

what kind of ridiculuous excuse is this???!!!

i am determined to take this bunch of jokers to the consumer court now...

whosoever is planning on a vodafone connection now...be careful!

lousy, lousy service...and if this can happen to a long standing, high value customer like me then it can happen to anyone...

Dear sir,

i am tired of this company it is cheating its costumers i have recharged my mobile number [protected] with 150 rs online from by netbanking account but they have not given the recharge to my mobile phone and keep making false promises to me they keep lying that please wait for 24 hours the recharge will be given to you but nothing has been given to me till now its been 78 hours from the time of rechgarge but neither the amount has been credited to my mobile phone nor to my bank account.

Please helpppppp!!!

I am very tired of calling and going to vodafone stores but nothing help has been given to me.

Please try to solve my problem.

On 23rd Aug 2013, in the early hours of morning, I recharged my mobile balance by Rs.140.00 through ICICI Bank imobile service, As I did not get any confirmation from Vodafone, I repeated the recharge again for the same amount. Upon calling the customer service, I was told not to worry and that sometimes it takes atleast half an hour for processing. When I still did not get the credit, I checked with ICICI Bank to confirm the transfer, I was told that the transaction was processed from their end successfully. The transaction numbers are[protected] for Rs.140.00 and Transc no.[protected] for Rs.140.00. My vodafone mobile no is [protected]. When I called up the vodafone customer service again after almost 12 hrs, with the facts, I was sent some addresses of Pune and told to contact them in person. This is the height of stupidity and very poor customer service on the part of vodafone. For Rs.240.00 balance confirmation I might have to spend more than the rechg amout by way of transportation expenses. When told the customer svc supervisor that I cannot do a stupid thing like this, I was told to wait another week. No complaint number or ref no. was given. If multinational companies enter our country and loot customers like this with impunity, who is to be held responsible.Maybe the Telecomm Ministry shoul wake up and see the number of complaints against these erring companies.

Hello,


This is inform you that I am very surprising that when I have visit to your mini vodafone store at kannamwar nagar - 1, vikhroli (E) for coverting my Air-tel service to vodafone by MNP (Mobile Number Portability).



Vodafone executive Mr. Srinivas was talking with very rudely language with me and as per his attitude he doesn't want to grow the vodafone business.



when i asked him for his surname, he told me that i will not give you my surname and do whatever you want.



Such type of people very painful to customers and business.



Hope you will take proper action on this.



Please help me out to activate vodafone services on my mobile.



Regards

Hemant Gade
[protected].

Thanks for replying at least :)
Really Appreciate it!

Now please let me know when u get that card in our area, ASAP