Vodafone India Complaints & Reviews

DEAR SIR
MY NAME IS ATUL P SHAH, MY MOBILE NUMBER IS - [protected].
ON 23/03/2011 I HAD SUBMITTED ALL THE DOCUMENTS REQUIRED BY VODAFONE COMPANY AT THEIR GIRGAUM GALLERY(MUMBAI), AND WAS TOLD MY NUMBER WILL GET ACTIVATED.WHEN I ASKED FOR ACKNOWLEDGEMENT THEY REFUSE TO GIVE ME .AFTER 24 HOURS THEY DISCONNECTED MY PHONE AND WHEN ASKED FOR REASON I WAS TOLD THAT THEY HAVE NOT RECEIVED ANY DOCUMENTS.
AFTER REPEATED COMPLAINTS I FINALLY WENT TO THE SAME GALLERY AGAIN ON 09/04/2011 AND AGAIN SUBMITTED ALL THE DOCUMENTS TO ONE OF THEIR EXECUTIVE Mr.Rizwan AND WAS ASSURED MY PHONE WILL NOW NOT GET DEACTIVATED.
HOWEVER ON 11/04/2011 MY PHONE GOT DEACTIVATED.
KINDLY TAKE SOME ACTION AGAINST VODAFONE FOR SUCH HARASSMENT.AS MOST OF MY BUSINESS IS ON PHONE AND I HAVE GONE THROUGH SERIOUS LOSS BECAUSE OF THEM


ATUL P SHAH
[protected]

Respected sir/madam,
Two months back i had purchased vodafone k3570 usb stick. During that time vodafone had not launched its 3g service wherein bsnl and tata docomo had already launched their service.So vodafone used to lure customers by giving them false promises.One such promise was that they will offer unlimited internet on that dongle for a year for rs6999. It was advanced rental scheme(I think kept advanced rental on purpose).They even claimed that once 3g starts you will be able to access internet at 3g speeds.But alas after launching 3g they never kept their word and transferred us to 2g plan.Now they say opt new plans for 3g and let your money go.That means they will keep our rs 6999 and want us to take new 3g plan. Just to confuse customer they say your stick supports 3g but you wont get 3g.Vodafone can change its plan for new customers but what about commitment made to old customers who put on faith in them and paid money in advance.Please look into this.The number of card in dongle is [protected].
Thank you

i am purchased the internet connection on dated 1-4-2011 and inform me the speed of internet is very high but i used the internet connection speed is 236.8kbps and downloading speed is 1to3 Kb/s..............i am also compliant your costumer Cara(chahi building,krishna nagar) but no solved my problem and no any justification for this matter......................................my connection number is [protected]..................my usb data card 3765....................
please solved my problem
my contact number:-[protected]
e-mail [protected]@gmail.com

Sir, I have Lost my mobile, I want to get my duplicate Sim with same No. and same Tariff.

My Name is Shobha.

We shifted our postpaid vodafone no. to prepaid which were very old nos. since it was'nt to be used for the next 4-5 months. So just to preserve the number we converted it to prepaid thinking of saving something and as per the vodafone care people that we can again convert it to postpaid whenever required.

Now when we went to get it converted again to postpaid after 2 months as the number was supposed to get used regularly, to our astonishment the nos. were deactivated with the reason of not using it since last 2 months, and that too without any intimation.

Further, when approached the Shivranjani Store at Shivranajani, Satellite, Ahmedabad, we were asked to get the relevant documents for reactivation of the same numbers, if they are available. Since it was Saturday and the next day being Sunday, we went with the relevant documents on Monday morning and again to our astonishment out of our 3 numbers which were shown to be deactivated on Saturday, 1 number was still active. Beyond this the attending person again asked us to get a particular new application form to get it signed from the respective authority in whose name the connection has to be taken.

Now, is'nt this just to make the customers frustrated, who come there and wait in long que after which also there is no one shot redressal of their complaint. There are many questions now as follows
1) Why was the form to be signed not given on Saturday i.e. at the time of enquiry when the relevant documents which are to be submitted were told by the store person?
2) Why were 2 out of 3 numbers deactivated and 1 remained activated when all the 3 numbers were shifted to prepaid on the same day?
3) Why just to ask about certain procedure one has to take a token and wait for an hour, and why cannot they deploy a seperate person in that respect?
4) Why the timings of the store is kept from morning 9.00 am when there are only 2 person to attend in the morning shift? Is it just to say that we are open from morning 9.00 till evening 9.00?
5) How on Saturday i.e. the first day of the enquiry they checked the status that all the 3 numbers are deactivated?
6) If prepaid services are of such disadvantage why do run those services, is it just to bring a bad name to the company?

There are still more question. but even if we get the answers to the above questions it would be enough. We dont know whether writing such a long query would be heard to by any of the authorities, but still we need to give an effort. Infact we all need to wake up to such kind of discrepancies, as it is an age of awarness and there is an excellent current eg of Anna Hazare.

Thats it and waiting for a response.

Can be contacted on [protected] mail id : [protected]@yahoo.com

activation o[censored]ndesired services in insufficient balance condition.
i had received a sms i.e.the sms was" this service can't be activated due to insufficient balance"
on 18 march ,2011.
but on 22 mar,2011 the service was activated and after this my balance was negative...
and it is happening continuously after a time period of a week...................till now................
my no. is [protected]................



cont no. [protected]

I’m having frequent network loss in my building. I do not receive important calls because of this issue. Kindly look into this matter with urgency and respond or I’ll have to change my network service provider.

Email ID: tanasha.[protected]@gmail.com

Pls. ref. my mail dated 6th Dec.2010 regarding outstanding bill payment confirmation. then again payment of Rs.1354 on 21st Jan 2011 via payment mode cheque



in case still you continue to bill me, i need to take this matter to india consumer complaint forum along with this mail avidances and my walkin experiece at your panjagutta showroom





--- On Tue, 29/3/11, Vodafone Care <corporatecare.[protected]@vodafone.com> wrote:



From: Vodafone Care <corporatecare.[protected]@vodafone.com>
Subject: Deactivation of your Vodafone number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Tuesday, 29 March, 2011, 8:05 PM


Dear Ms. Sriram,

Thank you for your email dated 29/03/11 about the deactivation of your Vodafone number [protected].

We reqret to inform you, that we are unable to process your request for deactivation as we are not in receipt of the payment confirmation.

We wish to inform you, that your request for cancellation can be processed post clearance of the outstanding amount of Rs. 552/-.

Kindly confirm to us through a return mail once the payment is made to take the cancellation process ahead.

We request you to re-consider your decision of cancellation and give us another opportunity to serve you better.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,


Pradeep
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@yahoo.com
Sent: 29-Mar-2011 6:34:29
To: corporatecare.[protected]@vodafone.com
Subject: Re: Deactivation of your Vodafone number [protected]

When I, have already intimated you to de-activate the number, by several means of communication (I have mailed you, I have called your call centre several times,I walked into your vodafone centre) inspite of that you haven't done it. Its a mistake from your end. And its high time for me that why should I pay when I haven't used your services. And if this continues I will not even respond your mails further.

How can you ask me to make the payment when I haven't used your services. This is what the torture you give to your customers,not service.

There is no second thought of changing the decision. And I am very sorry to say that I am really unhappy with your services. This would be my last mail.
--- On Mon, 28/3/11, Vodafone Care <corporatecare.[protected]@vodafone.com> wrote:


From: Vodafone Care <corporatecare.[protected]@vodafone.com>
Subject: Deactivation of your Vodafone number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Monday, 28 March, 2011, 3:38 PM


Dear Ms. Sriram,

Thank you for your email dated 27/03/11 about the deactivation of your Vodafone number [protected].

We reqret to inform you, that we are unable to process your request for deactivation as we are not in receipt of the payment confirmation.

We wish to inform you, that your request for cancellation can be processed post clearance of the outstanding amount of Rs. 552/-.

Kindly confirm to us through a return mail once the payment is made to take the cancellation process ahead.

We request you to re-consider your decision of cancellation and give us another opportunity to serve you better.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,


Krishna
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 27-Mar-2011 15:47:17
To: corporatecare.[protected]@vodafone.com
Subject: Re: De-activation of the number([protected])

I, Kavitha Sriram wanted to bring to your notice that when I, have already intimated you to deactivate my number([protected]) after clearing my total outstanding amount of Rs.1354/- by cheque dated 21/01/2011 but why the bill has been generated. To my emberassment when reached the vodafone centre at punjagutta, the customer care executive was insisting me to pay the bill when I, haven't used the phone. I am really unhappy with such kind of your service, and I was not given a proper explanation for which I was annoyed and asked him to collect the sim and told him very clearly that I am not going to pay any more bills. Inspite of that he was not ready to accept the sim card and out of frustration I, have threw the sim in your vodafone centre.

And now I have received one more bill for the period 17/2/2011 to 17/3/2011
I wanted this problem to be sorted out as eearlier as possible and see to it that I, am not going to receive the further bills.

--- On Tue, 18/1/11, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:


From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: Fw: Re: De-activation of the number([protected])
To: corporatecare.[protected]@vodafone.com
Date: Tuesday, 18 January, 2011, 9:24 AM








--- On Tue, 18/1/11, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:


From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: Re: De-activation of the number([protected])
To: "SRIRAM KAVITHA" <[protected]@yahoo.com>
Date: Tuesday, 18 January, 2011, 9:20 AM







Pls de-activate my vodafone bearing [protected] with immediate effect. And ensure that no more billings are made on that number.

Regards
Kavitha Sriram

--- On Sun, 6/12/09, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:


From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: De-activation of the number([protected])
To: corporatecare.[protected]@vodafone.com
Date: Sunday, 6 December, 2009, 11:37 AM







Pls. de-activate my vodafone bearing [protected] with immediate effect.

Yesterday i have cleared total outstanding bill amt. Rs.600 using online bill payment

Regards
Kavitha Sriram


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Hi,
I want to disconnect my vodafone postpaid number [protected] which is NCR's number. I moved to different city. My Relationship number: is 1.25538580.

I have sent mail to vodafonecare.[protected]@vodafone.com, Sushma.[protected]@vodafone.com, vivekg.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com with the required details And also talked on [protected], 111 and 198.

But they only reply with automated mails and do not take any action. On phone they say you cannot disconnect you number unless you come to delhi vodafone outlet in person and give application along with address and id proof. They say if you are not in delhi then you cannot disconnect your number and your bills will be generated and they will file case.

Please suggest some way out of this?

Thanks,

Hello,
On 09/04/2011 my number was Ported to Vodafone from Idea Network which i was using since last Six Years. I Left Idea Because of their Poor Customer Service. And When my Number got Activated by Vodafone i was very happy and Subscribed for Vodafone TV. Paid 150 for Non Pre 70 Channel and Rs 30 for Star Plus. And Before Subscription i confirmed that there will be no viewing charges for this. After Subscription my balance was RS 300. They deducted Rs 150 + 30 =Rs 180 which is fair. But after that i have watched TV for 15 minutes and my balance became RS -160 (Minus).
When i called Vodafone they told to call after after 6 hrs and they were very rude. When i have called after Six Hours they told that they will arrange a call back but never called back. When i have called again they put me on hold for more than 90 minutes and i got frustrated and disconnected the call, once they put me on IVR. Again i tried to call them on 10/04/2011, they told there is Surfing charge in your account. Does it make any sense?
Now i have decided to Port Out my number from Vodafone after three month. Because if they will charge for Subscription how they can charge for surfing and if why they are giving the wrong information. If they will charge both way i don't think Mobile TV by Vodafone can be accessible by any Indian. On my First Day in Vodafone i got this Experience, i don't know how i will keep this number with Vodafone for next three month so that i can Port Out again to Airtel.

Vodafone is a big thief.

Number:[protected]
Name: Sanjay Suman

My mobile no. is [protected]. I was charged Rs. 4.50 for the call on local mobile (999899****) on 08/04/2011 9:00 p.m. for the call duration 3:59 min.
I have made inquiry of the same in Vodafone Customer Care. I was called that the call duration for the same is 4:01 sec thus the charges deducted from my a/c is for 5 minutes. I am using Samsung B3410 handset which indicates call duration 3:59 minutes.
Why this type of time difference is occured & I have been charges extra 1 minutes charges?????
always the Vodafone charges the excess 1 minute charge in case of 00:59 secs.

Hi Team,

I am a deeply disappointed ex-customer of Vodafone. I had a great
regard on Vodafone until recently. I would like to share a few words
lastly.I have received demand notice after cancellation of the connection.

Neither could I imagine that Vodafone would go so low nor did I know
it is very customary and normal for Vodafone with this kind of
Customer Service. I knew from the below link about Vodafone Customer
service.

http://www.consumercourt.in/mobile/15636-vodafone-bill-collection-improper-way-v...⇄

I don't deserve a demand notice; I am badly hurt and regret for using
Vodafone service. I am extremely sorry but never in my life would I use or
recommend Vodafone to anyone I care for.

My name is Ankur R Srivastava & I'm working with HCL TECHNOLOGIES NOIDA.

My data card number is [protected]

I have a number of issues which i'm facing regarding this data card which i will illustrate one by one. I had raised so many requests but to no avail.

The issue / problems that I'm facing with this data card are :

Speed that was promised : I was promised the speed up to 3.1MBps but since the time I got this data card i.e. 22nd March 2011. I have never ever received the required speed. The speed I get is as follows:
Download : 0.2kbps - 1kbps
Browsing : 5kbps - 10kbps

Regarding this I had raised a request on 26th March 2011 & the technical guy said he had raised a request to reset my network profile & to wait for 24 hrs. I waited for 24 hrs & then again tested my data card. But still there was no improvement in the speed. I called once again to the technical dept. at 55666 & said that still the problem is persisting. He told me to go to start ---> Run ----> msconfig ---> services ----> hide all Microsoft programs ----> disable all. He told me to restart the computer & wait for 15 min so that all services are stopped & configuration takes place. I restarted the computer & waited for half an hour & then inserted the data card & tried to surf but still the same problem persists. So i called 55666 again, this time the executive said that from their end every thing has been done & that i need to walk at Vodafone store to get my data card checked.

I went to Vodafone store & they told me that 3G is not yet launched in our area & that is why I'm unable to get 3.1MBps but they also mentions that i should be getting the 2G / Edge speed of 383Kbps but i told them that I'm just getting the speed of 5-10Kbps so he said that its not the problem of SIM but its the technical problem.

Call from Backend Team: After coming from Vodafone store i spoke with Sohaib of the technical Dept & he said he has once raised this issue with the networking dept & I would be getting a call from Backend team as well as the networking team but to my dismay i didn't get a call from any of the department. I waited for their call for the entire day and night but neither of the department gave a call back.

The next day i gave a call to 55666 & avinash told that you should get the 3G services deactivated & the you would get the required speed. I called the customer care at 111 & got my 3G deactivated & waited for another 24 hrs to get my services deactivated. I again inserted the data card & tested my browsing & downloading speed but still the problem remains the same.
Is this what you mean by customer satisfaction. Whatever you people promise is not fulfilled & people find excuses to blame it either on Vodafone store or Networking Dept or Backend team. Since the day i have got this card my problems have not yet been resolved till date & instead its been rising.

Calling to nodal officer: I also tried calling your number as well as other nodal officers too ut no one picks up the call or the line is busy. Is this the way you people handle the customers. Just market Mimic would not suffice. Customers should be satisfied with the services you provide. Making excuses by blaming one or the other department wont help. Taking initiative is the thing that solves the problem but in this case i regret to say that this thing doesn't happen at all. I have tried calling you so many times & so many days but no one responds. What's going on in Vodafone!!!!!! How come the best network provider has become the worst customer satisfaction centre???????


Refund of data card: I need no more hassles now. Either you get this issue resolved till Tuesday or send me a executive to get the data card returned with 1500/- . I'm really fed up & frustrated with this thing since the time I have got this data card. I got this data card as i am already a customer having two postpaid connections [protected] &[protected]. So i preferred to go with this data card.

However i noticed the speed of MTS data card & its excellent. Moreover they send the executive if the customer faces any trouble. I'm not saying this as bluff, it's because I have seen it with my colleague & the problem is resolved the very next day whereas here the problem is still the same since 22nd march 2011.

yesterday i am using a vodafone internet and download a game but i cant download a game but game charges dedict about rs100 i am tocking to caustomer care again &again but not resonce you suggest what can i do.
thanks %reg
chetan([protected])

To,
The complaint department,
Vodafone India


Subject: To discontinue ECS and reimbursement of the fraudulent billing amount from account

To whomsoever it may concern,
This is to bring to your notice that I had a postpaid connection ( No: [protected]) from Vodafone (Pune) in[protected]. It was a CUG connection during my employment with WNS GS Pune and my billing mode was ECS.
However this number was discontinued after I shifted to Jaipur in 2009. Also according to your CSA the number is marked as ‘De-Active’ since SEP’09 (as confirmed on[protected] at Vodafone store, Malviya Nagar, Jaipur).
Kindly note that, despite the number NOT IN USE, a variable billing amount is being generated every month and an ECS payment is getting deducted from my account till date.
To resolve the problem I would appreciate, firstly to stop the ECS deductions with immediate effect, and secondly to refund the entire amount generated post Sep’09, along with interest. (A telephonic compliant has also been lodged to Mr. Imran on 07-04-11, Doc no:[protected].
I look forward to your reply and a resolution of my problem, failing which we will have to resort to legal action.

Yours Truly,
KANIKA RAI
Contact No: [protected]
E-mail: [protected]@yahoo.co.in
Address: B-51, Hari Marg, Malviya Ngr, Jaipur-17

Hi..ihave recently moved to Delhi..and took a Vodafone corporate connection....no. [protected]....person came to my residence for verification..but no one was there at home during that time..so they barred the outgoing due to negative verification. I called up the customer care and asked for the re-verification to be done. for next 4 days I was at home..nobody turned up... i again called the customer care and was told that verification had been negative again..as no one was at home...which is crap...i was at home for the entire day...i asked them to raise the request again for verification...person came nexty day at my home....my wife was there..after taking the information..he said the outgoing will be activated in few hours....more than 30 hrs passed still the outgoing is barred. I called customer care to register my complain..they refused to register the complain and instead asked me to wait till 10:00 am next morning....i then called up 198...person told me that the number is showing active...i told him that i cannot make the calls..he asked me to hold for sometime and then simply disconnected the call....i called back the customer care again and was conveniently told that I will have to visit a Vodafone store to re-submit the documents...as if I have ample of time for all this crap....


Vodafone is truly one of the worst service provider....but my bad luck is that they are the corporate service provider for my organization...

I am Namit sharma, was using Vodafone services on the number # [protected] till 25 feb 2011 then I port my no. to Airtel after making last bill payment which was 1264/- (My Billing cycle was 19th of every month) and I paid 1300/- on around 21st of Feb. (Rs.36 extra). then my no. was migrated in Airtel....so basicly i am suppose to pay for 5-6 day to Vodafone.
But today I got msg saying 'ur Voda bill is due pls pay 1976/- to avoid the suspension of services.'
Then I called to cust.care they said ur nov.-10 bill is pending, this was really a pathetic nd shocking movement for me...coz I have been paying the bill always no bill was pending on me. This is just a Common sense If i wudn't have made the payment so how was i using the Out going nd Incoming till 25th Feb (even after more than 3 months) and let me bring in ur knowledge one thing if v didn't clear our outstanding v can not Port our number its as simple as that....its just the matter of common sense..
I request you to kindly solve the issue ASAP and arrange a confirmation call against that.
I'll be really thankful for u.

Dear All,

I have vodafone no & when i went to vodafone store sec - 3 rohini delhi for convert my no into prepaid ,they change my plan instead of convert my no & commit so many facility like no clip charges , cheap calls & convert my plan to advance rental plan from Jan 2011 onwards.

But From jan 2011 my bill not generate accordingly they commitment & i went there so many times & every time they said it will adjust in next bill ,but never adjust till now..

Finally in Mar'11 I change my no into prepaid & I bear a loss of Rs 1500 /- for advance rental plan....

I requested to all readers that not believe on Vodafone Store employees for any commitment....

Thanx
Pankaj

I am trying to port my vodafone number which I am using since last October to Docomo and for doing so I send the msg (PORT [protected]) to receive my code but everytime I am sending the message I am getting a reply like ”Hello! The number you are requesting for porting is allocated for our internal purposes.Hence please contact our customer care for further details” and so accordingly I contact the customer number several times and everytime they told that wait for few hours it will be done but in reality nothing is being done.I want to change my network but the vodafone is not allowing me to do so I want to register a complain against Vodafone for not allowing me to port my number although according to the new Govt. rule mobile number portability is applied all over India.Please inquire and take action accordingly

Hi

What happened with my complaint. Yesterday i submit the complaint against vodafone customer care .

Who used the abuse language during when he explained the plan abt. internet service on mobile phone.

Who is that?

Did you find that guilty person, who used the abuse & rude language.

I am asking from vodafone administration.?

What this is happening ?

Is there have any another way to complaint against that guilty preson, any administration phone number or mail id ?

If anybody want to know, what happened with me & customer care during conversation. Plz. feel free call me on [protected].

Thanks.