Vodafone India Complaints & Reviews

my name is vishnu,living in kachiguda, im using vodafone usb stick for internet purpose...they said that modem speed is upto 3.1 mbps and they charged 450rs per month,,but my internet speed is too bad even that signal is too good and im getting that speed in 5kb r 10kb some of the other times that speed felt in bytes also...if i try to open the basic google homepage that taken to open minimum 15 to 20 seconds...they lie with me.,,that internet speed is too bad,,please solve the problem...my mobile number is [protected] email id is [protected]@gmail.com...please solve my internet speed...

Dear sir,
my name is aliasgar,my mobile no is [protected] which i purchased only on 22 sep 2010.its a post paid connection,its in name of my company A.M HYDRAULICS & TUBES 148,ANGAPPA NICKEN STREET ,CHENNAI-600001.i have the proof for that.
on 11th of april 2011 a dehradun police came for investigating a kidnap /suspect murder case in chennai.searching for the person who was using this mobile no [protected] before 22 sep 2010.
when the chennai crime branch approached the vodafone for address and detailed call list of this number,vodafone gave wrong information as they have not yet updated my name and address in there record,police came me searching saying i hold this number frm past three years and i am involved in kidnapping.and asking my custody to local police on behalf of the vodafone information.
now vodafone is accepting there mistake but as it is public holiday in chennai for election function for two days they can only confirm this in writing on friday 15 th aprill 2011.
because of this confution police visiting my place again and again spoiling my image in society,and also causing mental trauma to me and my family,my parents are of old age and r heart and b.p patient. kindly give us the justice,still the dehradhun police is in chennai and suspect me.
my alternative contact no [protected].
my email address:[protected]@amhat.com
res adress:3/2 varnier street,asma manzil,chennai-600001.

Re: Tele Marketing call Distrubance on DND - Mob. no. [protected], Vodafone Service Provider

Inspite of several request in writing as also over telephone to Vodafone Customer Care number; I continue to receive telephone calls and SMS from the Telemarketers. To list a few;

1) Call from [protected] on 9/4/11 at 2.50 pm
2) SMS from DM - Batra on 9/4/11 at 3.24 pm
3) SMS from DM - MEDHELP on 10/4/11 at 10.55 am
4) SMS from [protected] (For Holiday Package ) on 10/4/11 at 7.45 am
5) SMS from [protected] (From Real Estate) on 9/4/11 at 7.09 pm
6) Call from[protected] on 11/4/11 at 11.30 am, SBI Marketing - Credit card
7) Call from[protected] on 11/4/11 at 12.35 pm,
8) Call from [protected] on 12/4/11 at 2.40 pm, HDFC Personal Loan
9) Call from[protected] on 13/4/11 at 12.11 am, for personal loan


This is causing tremendous disturbance, mental stress in middle of important meetings.

I am referring the matter to you for suitable compensation against mental disturbance, stress and loss of business caused due to the same.


Hemang Gajab
CEO & Business Head - Power Transmission & Distribution,
Simplex Infrastructure Ltd,
Mumbai.
M: [protected]

Dear Sir,
I would like to DIVERT all my incoming calls from my NCR number to Rajasthan number (active).I tried to activate CALL DIVERT but the error message appears REQUEST NOT COMPLETED.I have made many calls to vodafone customer care (total 40 mins) but it not works.

Please help me to get my all incoming call from my NCR number to currently Rajasthan number.

Best Regards,
Satish
[protected]
[protected]@yahoo.com

I had a post-paid Vodafone connection ([protected]) since December 2006. I have disconnected my connection due to change of city on 04-Dec-2010. The request number for the same is [protected]. I was promised to get return my security money (Rs. 2000.00) within 60 working days to the address I have given for refund. The request number for the same is [protected]. But till today (12-April-2011), I have not received any money form Vodafone.
Every time I contacted the concerned person, he wrote me: "after 60 days you will get refund" and now he stops replying or responding my e-mail. Nobody is answering/replying from Vodafone. (ghose.[protected]@gmail.com)

Hi this is saket i am a regular customer of vodafone mumbai no.however when i call customer care of vodafone for troubleshoooting my vodafone live.they were not able to transfer my call to technical department.I dont know for what reason.also vodafone customer care services are very poor.It takes 20-30 minutes to pick on single call on 111.i really never expect this from vodafone .From last 3 year i have been using its services and never faced such problem.I also talked with one relationship manager on call however he was also not able to assist me properly.First of fall he put me on hold for another 5 minutes then he cameback and when i asked him for transferring me to technical department he just refused it.His name is "Asit".I would really appreciate if any one could take this to vodafone and help it out many customer who are suffering from such bad services.Thank you

Dear Sir/Madam,

i am extremely disappointed with the services of a higly reputed mobile service provider vodafone. i had opted to port out of vodafone to IDEA. they have been harrasing me ever since. its been mental torture and drain out for me. no amount of writing letter to the consumer court has helped. they keep rejecting my offer saying its due to some contractual agreement.

they have deactivated all my services since a week. i am stranded.
i am hoping you would initiate a campaign against them and look into the matter. it just leaves me wondering is this what the rights are provided for. i am extremely angered and dissappointed. i look forward to u helping me out.

i here with enclosed the letter written to the following persons, and i have received no response till date.

--- On Fri, 1/4/11, niraj chamaria <[protected]@yahoo.co.in> wrote:


From: niraj chamaria <[protected]@yahoo.co.in>
Subject: Unfair Practises by your firm in rejecting - [protected]
To: relations.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@gmail.com, [protected]@nic.in, iliyas.[protected]@idea.adityabirla.com
Date: Friday, 1 April, 2011, 3:35 PM


To

Vodafone Ltd,

Mumbai.



Ref : Unfair Practice by your firm in Rejecting & Holding my porting request by



Dear Sir / Madam,



I (Niraj N.Chamaria) is using the number ([protected]) with you for the last 5 years. I had put a request for MNP and the Unique Porting Code received is (VM241476).

I would like to categorically state that I am not satisfied with your network & service and hence would like to port to IDEA. However I received a message from your company that I cannot port out because my number ([protected]) is under “Contractual Obligation”.



Also, I would be thankful to know what kind of contract I have signed with your organization and if you have any such document please be kind enough to furnish it. I hope I will get the response of my above query in a reasonable time limit. Failing which, I will knock the door of consumer forum for violating my rights to resign from your service as per the MNP rules of TRAI. Also, I will file a suit for all the mental stress you people have given to me.



Kindly sort this issue with proper formal explanation at earliest failing which I shall be compelled to refer this matter to the Telecom Regulatory Authority of India as I have every right to get rid of your poor services. Also please do not force me to take action against you through legal course and through regulatory authorities. Hence I request you to kindly process my request without any further delay.



With regards



Niraj N.Chamaria

DEAR SIR
MY NAME IS ATUL P SHAH, MY MOBILE NUMBER IS - [protected].
ON 23/03/2011 I HAD SUBMITTED ALL THE DOCUMENTS REQUIRED BY VODAFONE COMPANY AT THEIR GIRGAUM GALLERY(MUMBAI), AND WAS TOLD MY NUMBER WILL GET ACTIVATED.WHEN I ASKED FOR ACKNOWLEDGEMENT THEY REFUSE TO GIVE ME .AFTER 24 HOURS THEY DISCONNECTED MY PHONE AND WHEN ASKED FOR REASON I WAS TOLD THAT THEY HAVE NOT RECEIVED ANY DOCUMENTS.
AFTER REPEATED COMPLAINTS I FINALLY WENT TO THE SAME GALLERY AGAIN ON 09/04/2011 AND AGAIN SUBMITTED ALL THE DOCUMENTS TO ONE OF THEIR EXECUTIVE Mr.Rizwan AND WAS ASSURED MY PHONE WILL NOW NOT GET DEACTIVATED.
HOWEVER ON 11/04/2011 MY PHONE GOT DEACTIVATED.
KINDLY TAKE SOME ACTION AGAINST VODAFONE FOR SUCH HARASSMENT.AS MOST OF MY BUSINESS IS ON PHONE AND I HAVE GONE THROUGH SERIOUS LOSS BECAUSE OF THEM


ATUL P SHAH
[protected]

Respected sir/madam,
Two months back i had purchased vodafone k3570 usb stick. During that time vodafone had not launched its 3g service wherein bsnl and tata docomo had already launched their service.So vodafone used to lure customers by giving them false promises.One such promise was that they will offer unlimited internet on that dongle for a year for rs6999. It was advanced rental scheme(I think kept advanced rental on purpose).They even claimed that once 3g starts you will be able to access internet at 3g speeds.But alas after launching 3g they never kept their word and transferred us to 2g plan.Now they say opt new plans for 3g and let your money go.That means they will keep our rs 6999 and want us to take new 3g plan. Just to confuse customer they say your stick supports 3g but you wont get 3g.Vodafone can change its plan for new customers but what about commitment made to old customers who put on faith in them and paid money in advance.Please look into this.The number of card in dongle is [protected].
Thank you

i am purchased the internet connection on dated 1-4-2011 and inform me the speed of internet is very high but i used the internet connection speed is 236.8kbps and downloading speed is 1to3 Kb/s..............i am also compliant your costumer Cara(chahi building,krishna nagar) but no solved my problem and no any justification for this matter......................................my connection number is [protected]..................my usb data card 3765....................
please solved my problem
my contact number:-[protected]
e-mail [protected]@gmail.com

Sir, I have Lost my mobile, I want to get my duplicate Sim with same No. and same Tariff.

My Name is Shobha.

We shifted our postpaid vodafone no. to prepaid which were very old nos. since it was'nt to be used for the next 4-5 months. So just to preserve the number we converted it to prepaid thinking of saving something and as per the vodafone care people that we can again convert it to postpaid whenever required.

Now when we went to get it converted again to postpaid after 2 months as the number was supposed to get used regularly, to our astonishment the nos. were deactivated with the reason of not using it since last 2 months, and that too without any intimation.

Further, when approached the Shivranjani Store at Shivranajani, Satellite, Ahmedabad, we were asked to get the relevant documents for reactivation of the same numbers, if they are available. Since it was Saturday and the next day being Sunday, we went with the relevant documents on Monday morning and again to our astonishment out of our 3 numbers which were shown to be deactivated on Saturday, 1 number was still active. Beyond this the attending person again asked us to get a particular new application form to get it signed from the respective authority in whose name the connection has to be taken.

Now, is'nt this just to make the customers frustrated, who come there and wait in long que after which also there is no one shot redressal of their complaint. There are many questions now as follows
1) Why was the form to be signed not given on Saturday i.e. at the time of enquiry when the relevant documents which are to be submitted were told by the store person?
2) Why were 2 out of 3 numbers deactivated and 1 remained activated when all the 3 numbers were shifted to prepaid on the same day?
3) Why just to ask about certain procedure one has to take a token and wait for an hour, and why cannot they deploy a seperate person in that respect?
4) Why the timings of the store is kept from morning 9.00 am when there are only 2 person to attend in the morning shift? Is it just to say that we are open from morning 9.00 till evening 9.00?
5) How on Saturday i.e. the first day of the enquiry they checked the status that all the 3 numbers are deactivated?
6) If prepaid services are of such disadvantage why do run those services, is it just to bring a bad name to the company?

There are still more question. but even if we get the answers to the above questions it would be enough. We dont know whether writing such a long query would be heard to by any of the authorities, but still we need to give an effort. Infact we all need to wake up to such kind of discrepancies, as it is an age of awarness and there is an excellent current eg of Anna Hazare.

Thats it and waiting for a response.

Can be contacted on [protected] mail id : [protected]@yahoo.com

activation o[censored]ndesired services in insufficient balance condition.
i had received a sms i.e.the sms was" this service can't be activated due to insufficient balance"
on 18 march ,2011.
but on 22 mar,2011 the service was activated and after this my balance was negative...
and it is happening continuously after a time period of a week...................till now................
my no. is [protected]................



cont no. [protected]

I’m having frequent network loss in my building. I do not receive important calls because of this issue. Kindly look into this matter with urgency and respond or I’ll have to change my network service provider.

Email ID: tanasha.[protected]@gmail.com

Pls. ref. my mail dated 6th Dec.2010 regarding outstanding bill payment confirmation. then again payment of Rs.1354 on 21st Jan 2011 via payment mode cheque



in case still you continue to bill me, i need to take this matter to india consumer complaint forum along with this mail avidances and my walkin experiece at your panjagutta showroom





--- On Tue, 29/3/11, Vodafone Care <corporatecare.[protected]@vodafone.com> wrote:



From: Vodafone Care <corporatecare.[protected]@vodafone.com>
Subject: Deactivation of your Vodafone number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Tuesday, 29 March, 2011, 8:05 PM


Dear Ms. Sriram,

Thank you for your email dated 29/03/11 about the deactivation of your Vodafone number [protected].

We reqret to inform you, that we are unable to process your request for deactivation as we are not in receipt of the payment confirmation.

We wish to inform you, that your request for cancellation can be processed post clearance of the outstanding amount of Rs. 552/-.

Kindly confirm to us through a return mail once the payment is made to take the cancellation process ahead.

We request you to re-consider your decision of cancellation and give us another opportunity to serve you better.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,


Pradeep
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@yahoo.com
Sent: 29-Mar-2011 6:34:29
To: corporatecare.[protected]@vodafone.com
Subject: Re: Deactivation of your Vodafone number [protected]

When I, have already intimated you to de-activate the number, by several means of communication (I have mailed you, I have called your call centre several times,I walked into your vodafone centre) inspite of that you haven't done it. Its a mistake from your end. And its high time for me that why should I pay when I haven't used your services. And if this continues I will not even respond your mails further.

How can you ask me to make the payment when I haven't used your services. This is what the torture you give to your customers,not service.

There is no second thought of changing the decision. And I am very sorry to say that I am really unhappy with your services. This would be my last mail.
--- On Mon, 28/3/11, Vodafone Care <corporatecare.[protected]@vodafone.com> wrote:


From: Vodafone Care <corporatecare.[protected]@vodafone.com>
Subject: Deactivation of your Vodafone number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Monday, 28 March, 2011, 3:38 PM


Dear Ms. Sriram,

Thank you for your email dated 27/03/11 about the deactivation of your Vodafone number [protected].

We reqret to inform you, that we are unable to process your request for deactivation as we are not in receipt of the payment confirmation.

We wish to inform you, that your request for cancellation can be processed post clearance of the outstanding amount of Rs. 552/-.

Kindly confirm to us through a return mail once the payment is made to take the cancellation process ahead.

We request you to re-consider your decision of cancellation and give us another opportunity to serve you better.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,


Krishna
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number: +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 27-Mar-2011 15:47:17
To: corporatecare.[protected]@vodafone.com
Subject: Re: De-activation of the number([protected])

I, Kavitha Sriram wanted to bring to your notice that when I, have already intimated you to deactivate my number([protected]) after clearing my total outstanding amount of Rs.1354/- by cheque dated 21/01/2011 but why the bill has been generated. To my emberassment when reached the vodafone centre at punjagutta, the customer care executive was insisting me to pay the bill when I, haven't used the phone. I am really unhappy with such kind of your service, and I was not given a proper explanation for which I was annoyed and asked him to collect the sim and told him very clearly that I am not going to pay any more bills. Inspite of that he was not ready to accept the sim card and out of frustration I, have threw the sim in your vodafone centre.

And now I have received one more bill for the period 17/2/2011 to 17/3/2011
I wanted this problem to be sorted out as eearlier as possible and see to it that I, am not going to receive the further bills.

--- On Tue, 18/1/11, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:


From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: Fw: Re: De-activation of the number([protected])
To: corporatecare.[protected]@vodafone.com
Date: Tuesday, 18 January, 2011, 9:24 AM








--- On Tue, 18/1/11, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:


From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: Re: De-activation of the number([protected])
To: "SRIRAM KAVITHA" <[protected]@yahoo.com>
Date: Tuesday, 18 January, 2011, 9:20 AM







Pls de-activate my vodafone bearing [protected] with immediate effect. And ensure that no more billings are made on that number.

Regards
Kavitha Sriram

--- On Sun, 6/12/09, SRIRAM KAVITHA <[protected]@yahoo.com> wrote:


From: SRIRAM KAVITHA <[protected]@yahoo.com>
Subject: De-activation of the number([protected])
To: corporatecare.[protected]@vodafone.com
Date: Sunday, 6 December, 2009, 11:37 AM







Pls. de-activate my vodafone bearing [protected] with immediate effect.

Yesterday i have cleared total outstanding bill amt. Rs.600 using online bill payment

Regards
Kavitha Sriram


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Hi,
I want to disconnect my vodafone postpaid number [protected] which is NCR's number. I moved to different city. My Relationship number: is 1.25538580.

I have sent mail to vodafonecare.[protected]@vodafone.com, Sushma.[protected]@vodafone.com, vivekg.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com with the required details And also talked on [protected], 111 and 198.

But they only reply with automated mails and do not take any action. On phone they say you cannot disconnect you number unless you come to delhi vodafone outlet in person and give application along with address and id proof. They say if you are not in delhi then you cannot disconnect your number and your bills will be generated and they will file case.

Please suggest some way out of this?

Thanks,

Hello,
On 09/04/2011 my number was Ported to Vodafone from Idea Network which i was using since last Six Years. I Left Idea Because of their Poor Customer Service. And When my Number got Activated by Vodafone i was very happy and Subscribed for Vodafone TV. Paid 150 for Non Pre 70 Channel and Rs 30 for Star Plus. And Before Subscription i confirmed that there will be no viewing charges for this. After Subscription my balance was RS 300. They deducted Rs 150 + 30 =Rs 180 which is fair. But after that i have watched TV for 15 minutes and my balance became RS -160 (Minus).
When i called Vodafone they told to call after after 6 hrs and they were very rude. When i have called after Six Hours they told that they will arrange a call back but never called back. When i have called again they put me on hold for more than 90 minutes and i got frustrated and disconnected the call, once they put me on IVR. Again i tried to call them on 10/04/2011, they told there is Surfing charge in your account. Does it make any sense?
Now i have decided to Port Out my number from Vodafone after three month. Because if they will charge for Subscription how they can charge for surfing and if why they are giving the wrong information. If they will charge both way i don't think Mobile TV by Vodafone can be accessible by any Indian. On my First Day in Vodafone i got this Experience, i don't know how i will keep this number with Vodafone for next three month so that i can Port Out again to Airtel.

Vodafone is a big thief.

Number:[protected]
Name: Sanjay Suman

My mobile no. is [protected]. I was charged Rs. 4.50 for the call on local mobile (999899****) on 08/04/2011 9:00 p.m. for the call duration 3:59 min.
I have made inquiry of the same in Vodafone Customer Care. I was called that the call duration for the same is 4:01 sec thus the charges deducted from my a/c is for 5 minutes. I am using Samsung B3410 handset which indicates call duration 3:59 minutes.
Why this type of time difference is occured & I have been charges extra 1 minutes charges?????
always the Vodafone charges the excess 1 minute charge in case of 00:59 secs.

Hi Team,

I am a deeply disappointed ex-customer of Vodafone. I had a great
regard on Vodafone until recently. I would like to share a few words
lastly.I have received demand notice after cancellation of the connection.

Neither could I imagine that Vodafone would go so low nor did I know
it is very customary and normal for Vodafone with this kind of
Customer Service. I knew from the below link about Vodafone Customer
service.

http://www.consumercourt.in/mobile/15636-vodafone-bill-collection-improper-way-v...⇄

I don't deserve a demand notice; I am badly hurt and regret for using
Vodafone service. I am extremely sorry but never in my life would I use or
recommend Vodafone to anyone I care for.

My name is Ankur R Srivastava & I'm working with HCL TECHNOLOGIES NOIDA.

My data card number is [protected]

I have a number of issues which i'm facing regarding this data card which i will illustrate one by one. I had raised so many requests but to no avail.

The issue / problems that I'm facing with this data card are :

Speed that was promised : I was promised the speed up to 3.1MBps but since the time I got this data card i.e. 22nd March 2011. I have never ever received the required speed. The speed I get is as follows:
Download : 0.2kbps - 1kbps
Browsing : 5kbps - 10kbps

Regarding this I had raised a request on 26th March 2011 & the technical guy said he had raised a request to reset my network profile & to wait for 24 hrs. I waited for 24 hrs & then again tested my data card. But still there was no improvement in the speed. I called once again to the technical dept. at 55666 & said that still the problem is persisting. He told me to go to start ---> Run ----> msconfig ---> services ----> hide all Microsoft programs ----> disable all. He told me to restart the computer & wait for 15 min so that all services are stopped & configuration takes place. I restarted the computer & waited for half an hour & then inserted the data card & tried to surf but still the same problem persists. So i called 55666 again, this time the executive said that from their end every thing has been done & that i need to walk at Vodafone store to get my data card checked.

I went to Vodafone store & they told me that 3G is not yet launched in our area & that is why I'm unable to get 3.1MBps but they also mentions that i should be getting the 2G / Edge speed of 383Kbps but i told them that I'm just getting the speed of 5-10Kbps so he said that its not the problem of SIM but its the technical problem.

Call from Backend Team: After coming from Vodafone store i spoke with Sohaib of the technical Dept & he said he has once raised this issue with the networking dept & I would be getting a call from Backend team as well as the networking team but to my dismay i didn't get a call from any of the department. I waited for their call for the entire day and night but neither of the department gave a call back.

The next day i gave a call to 55666 & avinash told that you should get the 3G services deactivated & the you would get the required speed. I called the customer care at 111 & got my 3G deactivated & waited for another 24 hrs to get my services deactivated. I again inserted the data card & tested my browsing & downloading speed but still the problem remains the same.
Is this what you mean by customer satisfaction. Whatever you people promise is not fulfilled & people find excuses to blame it either on Vodafone store or Networking Dept or Backend team. Since the day i have got this card my problems have not yet been resolved till date & instead its been rising.

Calling to nodal officer: I also tried calling your number as well as other nodal officers too ut no one picks up the call or the line is busy. Is this the way you people handle the customers. Just market Mimic would not suffice. Customers should be satisfied with the services you provide. Making excuses by blaming one or the other department wont help. Taking initiative is the thing that solves the problem but in this case i regret to say that this thing doesn't happen at all. I have tried calling you so many times & so many days but no one responds. What's going on in Vodafone!!!!!! How come the best network provider has become the worst customer satisfaction centre???????


Refund of data card: I need no more hassles now. Either you get this issue resolved till Tuesday or send me a executive to get the data card returned with 1500/- . I'm really fed up & frustrated with this thing since the time I have got this data card. I got this data card as i am already a customer having two postpaid connections [protected] &[protected]. So i preferred to go with this data card.

However i noticed the speed of MTS data card & its excellent. Moreover they send the executive if the customer faces any trouble. I'm not saying this as bluff, it's because I have seen it with my colleague & the problem is resolved the very next day whereas here the problem is still the same since 22nd march 2011.