[Resolved]  Vodafone — Online Recharge failure/amount not credited back to my account

Address:

West Delhi, Delhi

This is to inform you that I recharged my vodafone number[protected] on 17 January via Vodafone Online Recharge with INR 280 having the transaction id : MCIT[protected]. I got the message at that time which was as follows (Screen Shots Attached):
Sorry, we've not been able to process your recharge request right now due to some technical reasons.
Don't worry, we'll refund your recharge amount to your account within the next 5 working days. Please check your credit card account / bank account.
Your Payment transaction reference number is: MCIT[protected]

But even after 3 months I have not received my amount.
I faced a lot of mental torture from Vodafone. My complaint has reached the Nodal officers desk but they are also not ready to hear me.
They were first even saying that amount has not recharged vodafone but I have given them each and everything that proofs that Amount has been sent to them and they have not reversed it back to my account.

Moreover that recharge was very urgent and I had to face a huge loss as I could not make some important International calls.

Now via your support I want Vodafone to give my money back with a good Compensation amount else I would not mind taking this case to Consumer Court.

I am attaching all the screen shots and Bank Statements as an evidence. Please all of you look at this and dont use VODAFONE ONLINE RECHARGE until they fix this issue as they have many technical flaws in their system.

DOCUMENTS ATTACHED :
1. The screen shot of the reply which I got at the time of transaction on 17 January.
2. Screen Shot of my bank statement which proofs that amount has been debited and sent to Vodafone.