Vodafone India Complaints & Reviews

Dear Sir,
I hereby want to state that my complaint is yet to be solved. From past 3 months am visiting your outlet but its of no use and just waste of time. For my number which i had disconnected on Jan-2010 / Dec-2009, i had received a call from vodafone and suggested some offers and forced me to continue my pouring down the offers. But till now i haven't got any offers. When contacted Vodafone Store at ITPL, Bangalore, i got a poor response from them. They took it very lightly & were too negligent about my complaint. Why did your vodafone executive mislead me by suggesting offers and why did they asked me to continue.?? Today your executive had called up and asking to pay the bill as its the last date, incase of delay in payment, he will be disconnecting itseems. Let him do watever he wants. Only during the bill payment, they will remember the customers. But for the complaint issues, they are least bothered. If this is your kind of service and If your not keeping up your words, please disconnect the above mentioned number.


Deepak H.R.
Assistant System Engineer
Tata Consultancy Services
Cell:- [protected] / [protected]

Hi,


This is in regards with my Vodafone mobile number [protected]

I had activated GPRS service for Rs 58 for 15 days where you get 30 MB/ day on the 11/03/2010

According to the service provider, I am supposed to get 30 MB of data everyday

On the 14/03/2010, Vodafone failed to credit 30mb of data on my account and when it was 12:00 midnight and the next calendar day started i.e: 15/03/2010; due to Vodafone not crediting the free allowances I started getting charged 10p/10kb and was charged 50 Rs for surfing and downloading.

When I called Vodafone and spoke with their unhelpful customer service advisor; Mr Sandeep Jayaprasad Jaiswal..he said that it is a network problem and hence the issue..and they cannot do anything about it.

The 30 mb was credited to me later; however the 28 mb that I had remaining on my account was taken away.

In this process; I lost 28mb of my data, and was charged 50 Rs extra…

When asked for a manager; Sandeep says that there is no manager available and I will need to call in the morning.


I want the following issues resolved;

• Register a complaint against Vodafone for poor customer services
• Asking customers to call later when it’s a problem on their part
• Crediting back my 28mb
• Refunding back my 50Rs because of their network problem

This is Vikram Sethi from Abohar (Pb.). I have a Big Grievance against
Vodafone for harassing my Dad, (Mr. Subhash Chander Sethi)
Actually,My Dad was a customer of VodafoneI.e. [protected].Customer ID-1
15182669. On 9 Nov. 2009, We gave a written request to Vodafone Store (Durga
Communications Abohar) for suspension of services without further.Female
Representative accepted it and made me talk to Vodafone Customer Care
executive for convincing me to continue! As,He flunked to convince me
Representative accepted my request for disconnection and told ,''Permanent
disconnection will be done after paying Bill''. I nodded and said I will pay
it,As I will receive the copy of my Bill. After that day, We didn't use
[protected] at all.Well, We got the Bill on 21 Nov. 2009 and We paid it all
(Rs. 486) On 23, Nov. 09 along with a SIM CARD,NEW REQUEST LETTER as said
by Vodafone customer care AND XEROX OF VOTER ID.Representative destroyed
that sim and told ''Your number will be disconnected permanently in few
minutes''.

On 15 Jan. 2010,I got an E-bill (ONLY RENTAL) from Vodafone. I contacted the
customer care and asked to update the database,But No Response! I again
e-mailed my complaint to numerous of times, But No body became ''HAPPY TO
HELP ME''.Next month again, I got an E-bill Rent to me. I again complained
on 15 Jan 2010 and asked to ameliorate the services, But again No response
at all!!!!!!!!!!!! You can see how pathetic and cruddy service your service
is!!!!!!!!!

After that , I made numerous of complaints to Mr.ARVIND DHIMAN,vodafonecare
[protected]@vodafone.com and other available e-mails against this wholly cruddy and
unprofessional Service of Vodafone!!!!!! But still no response!!!!!!!!Sorry
to enounce ,But Your employees have made VODAFONE a bloody -hole!!!where
professionalism and Integrity are still searching their place!!! Customer
should be coined as a King, But your Bloody incompetent and Rude employees
treat customers like a cut-throat dog!!

Limit got crossed, When,On 13 March, Afternoon, My Dad got a call from
Vodafone.He threatened and abused my Dad very Badly and asked to pay Rs. 400
immediately, otherwise, the result will be horrendous!!!,He added.After
talking to him, My Dad got heavy stress and hypertension.Vodafone threatened
and abused my Dad without any fault! Vodafone tried to assault and exploit
my Dad!Vodafone harassed a Heart-Patient and caused hypertension to whole
family without any fault! Vodafone is dreading people...I never expected
such a bloody rude, cheap and unprofessional Behaviour from such a Famed
GLOBAL BRAND! This is highly Behaviignoble as well as implausible our done
by Vodafone!

Why the hell, We should pay for what we haven't used??? Why??????Its not a
matter of just some 400 bucks,But a matter of above all Integrity towards
consumers.Its dead annoying... And such type of Behaviour towards a
respectable and honest person is not bearable at all! We followed all the
procedures whatsoever told by Durga communications to disconnect the number
permanently.Our Fault is what that We are honest??? Vodafone has become a
menace for us! Abruptly,without giving any information your people begin to
harass us!

Dearie! Today i.e. 15th March is the WORLD CONSUMER RIGHTS DAY and on this day in 1962,
President Kennedy had declared four consumer rights,Which you have forgotten
totally, Let me remind you! Right to safety- We have a right to safety,Your
company has become a jeopardy for us. Its yours Executive's fault that she
didn't disconnect the number in spite of getting written request and Full
payment on 23 Nov 2009 from customer and you are imposing this flub on us
rudely!We have a right to be informed, But no reminder or Information (via
email,reply,phone,sms,fax) was given to us regarding this!Were you
celebrating a slumber party in Vodafone ??????????????????????????I am
awaking you by sending e-mails asking for clarification or making complaints
But I get no response!!! Is this a way vodafone become HAPPY TO HELP????
Instead of help use ''HAPPY TO HARASS'' 3rd is I have a right to choose, I
chosen to change my operator due to non satisfaction and your employees
didn't let us opt this right yet!!! AND 4th right is to be heard, I have a
right to be heard! Without listening, Abruptly, Your executives tried to
molest us by giving threatening call! This is thorough appalling,Aberrant
Behaviour done by VODAFONE!After observing these rights, I entitle to be
redressed! Isn't it?

Regards,
Vikram Sethi.
[protected].

Today I got blank calls from [protected] several times .When I called back to this No. ,no body was speaking ........Kindly investigate in this case .When I searched in Internet the no. is from Pakistan .Pls make sure that this should not repeat again .

I PURCHASED TWO PREPAID CONNECTIONS ABOUT TWO WEEKS BACK THROUGH M/S HIYA TELE COMMUNICATIONS, C-5B/36-A, JANAK PURI-PROP. SUNDEEP CHOWDHARY.
AT THE TIME OF PURCHASE OF TWO PREPAID LOADED NUMBERS [protected] AND [protected], I SUBMITTED THE NECESSARY DOCUMENTS.

AFTER SOME TIME THE CONNECTION GOT STARTED. I LOADED EXTRA RECHARGE AMOUNT AND SMS FACILITY SEPARATELY IN TWO CONNECTIONS.

AFTER ABOUT EIGHT TO TEN DAYS THE CLIP SERVICES WERE BARRED THROUGH SMS AT MID NIGHT. I TALKED TO THE VODAFONE CARE SERVICES THROUGH ITS SUPREMO MANISH WHO THREATENED ME OF BARRING OUTGOING CALLS IF THE DOCUMENTS WERE NOT SUBMITTED, WHICH I HAD ALREADY SUBMITTED.
LATERON OUTGOING SERVICES HAVE BEEN BARRED THREE DAYS AGO AND LASTLY TODAY AN SMS HAS BEEN DELIVERED FOR BARRING OF INCOMING CALLS.

ON ENQUIRING FROM M/S HIYA TELE COMMUNICATIONS, THEY HAVE SUBMITTED THE DOCUMENTS ON THE DAY OF PURCHASE.

WHO IS BEHIND THIS ENTIRE EPISODE- VODAFONE CARE SUPREMO MANISH OR SOMEONE ELSE.

I SEEK PUBLIC OPINION TO FIGHT INJUSTICE AGAINST ERRING VODAFONE SERVICE PROVIDERS.

PLEASE COME FORWARD AND JOIN IN SAYING VODAFONE HAI HAI, VODAFONE HAI HAI

PURCHASE ANY CONNECTION IN FUTURE BUT NOT THE VODAFONE, THIS IS MY APPEAL TO ALL HONEST INDIANS.

i m asking to vodafone for gprs settings for my mobile lg kg195. But they r not Giving that. They r saying that my request has been taken. but there is no solution im having.
So what should i do..??

Dear Sir,
I am using Vodafone prepaid connection for short time and i was pretty happy with the services till the date of
[protected].I have recharged at 171 for get all vodafone to vodafon at 10 paise,i have already activated another offer that was for geting all calls at 50 paise,but before activation 171 i called at vodafone customarecare and told them about acivation of 50 paise and enquired them about activation of 171. They told me there is no problem you can activate the 171 offer, but after the activation,i used the 10 paise offer but after some days i can't get that offer. My all vodafone calls charged at 50 paise when i call the cutomare care thell told me you can not activte the offer you have already activated the 50 paise offer.
Iam not satisfied the opinion of vodafone customare care they can't reply my questions and they disconnected the line.They gave me officer no ,when i call that no that was switched off.Iam really disappointed the services you are providing to your customers.
Plz look the matter and activate my services.
Thanks.
Nahas.cv
[protected]

Respected sir

hi pls give me the details about this vodafone number [protected]
. where it is located,the holder name address and recent 2 days call history. please send the details as early as possible its my humbal request



Ashwini.S

I am tottaly pissed off with the Vodafone services, I took over 5 numbers from somebody , where these numbers were corporate numbers . I requested 3 numbers to be converted to prepaid and 2 to remain post paid . and transfer all the numbers on my name on address. This was a corporate to individual account transfer. All the documents were given like , NOC on corporate letter head, ID proof of compney owner , and his pan card. its almost 15 days now I am going to vodafone store each and every day , nothing is done. I am tottaly sick and tired of this . Vodafone is acting like a goverement institute. I will not recomend Vodafone to anybody also I have some 8-9 Vodafone numbers running on my name that I will move to Airtel once the Number Portability starts.

If anyboday really reads this posts , please help me resolve my problem

SUB:- Threatening & Abusing language used by Floor Manager of Vodafone

Dear Sir/ Madam,

This is in regards of a complaint filed on 12th March 2010 at near by 6:45 pm regarding for the IVR service as I continuously charge by the IVR service whenever i got any missed call from these number's [protected], [protected] (10th march 2010), [protected] (9th March), [protected] 8th March, [protected] (7th March).

I simply dialed these number's to check whether for any concerned person or not. After dialing the same IVR service started and the amount got debited for the same.

When i filed this complaint to the customer care executive he is unable to solve my problem as he diverted the statements (like the services are not available, or i dont have any updations on this account).

Further When i spoke to his senior Mr. Ravikant (Floor Manager), he started abusing and threating me that i will disconnect your number and started using abusive language and disconnected the call.

I again called up the customer care for comp-laing about the same instance the Floor In charge Mr. Manoj picked my call and further he replied that i am unable to find out your complaints as it is not registered.

This is very shocking to listen to this kind of language from the customer care department.

I am really upset from this instance and liable to file a registered case in trai and consumer court for this kind of indecent, inhibited behavior. Further i am sending you a mail to kindly look into this matter and i need an apology letter on behalf of said Managers.

Moreover, if there is no action taken against these people I am liable to go to the court for misleading the customers in evident to these people as well as the company.

Thanks & regards

AJAY BHOLA
[protected]


Note: A copy sent to nidhi.[protected]@vodafone.com, sanjays.[protected]@vodafone.com
CC: [protected]@trai.gov.in, [protected]@trai.gov.in (Shri. R. K. Arnold., Secretary ), [protected]@trai.gov.in (Shri Lav Gupta, Pr. Advisor (I&FN).)
BCC: [protected]@nic.in (Chairman TC & Secy. (T)) Shri P.J.Thomas

I am from Punjab. I have a vodafone prepaid sim no. [protected]. This Connection is continue service up to 3 to 4 years.In a 25th Feb i can receive a Vodafone customer care executive call they can say that Complete our id Proff , than i can submit our id & proof in a local Vodafone store Khanna in 26th February 2010. My id is receive in a Sarabjeet Singh Local Vodafone care Executive. But 26th February My no is Disconnect. The validity plan is Life time. . I enquired in the vodafone customer care, but they are no response.

Since then also the card is not activated, & say this no is not activated.

Poor service from vodafone.

Lalit Kumar
91- [protected]

the vodafone no. [protected] has been disturbing... i want to know the name of the person using the number

I am using Vodafone No. [protected] since March 2008 in prepaid. I recharge this number with life time validity on March 2009. Due to some reason I did not use this number for two months and when I switch on this number its shows Sim Registration failed. I went to Vodafone store, Model Town on 25.02.2010 and they told me that the number is deactivated due to not use for last two months. They said you have to take this number again in post paid and I agree and they issue me new Sim Card. But after two days it’s not activated and I went again in Vodafone Store on 28.02.2010 and they told its paid number and you have to pay Rs.50000/- for activation. I am using this number from last two years issued in my name then why I have to pay again as I already paid for this number 2 years back. I told them that you should send any reminder before deactivate this number but they saying that we send reminder in same number on 22.02.2010 but if number is off then how can I get Vodafone reminder and no grace period is given from Vodafone.

Service of my number is deactivated on 22.02.2010 and I went Vodafone store on 25.02.2010 morning. How can number be recycle within two days? I am sending Email to Vodafone from 28.02.10 but no reply is coming from Vodafone.

This is wrong because this is paid number you deactivate this number. I want this number again in my name but they asked Rs.50000/- to pay. I am very old customer of Vodafone since last 12 years. Please help. You can Contact me on my other Number:[protected]


Thanking & regards

Gagan Sahni

Hi,

I am Aayush Kumar Agrawal living in karnataka. On calling to 111 or [protected] (customer care numbers of vodafone), the answering machine speeks in kannad which is not my language. I am trying to press numbers from 1 to 9, expecting that any one of it is a meny option but nothing heppens.

This is happening from last 10 months.

For some offers, when ever I got a call from vodafone, then only i am able to clear my doughts. In the same situations i have requested the caller to change my language option to english, but never happened.

The services provided by vodafone are very bad.

If you can help me in doing somthing about this issue, then thatnks as it will save a lot of my time. Else i am gonna sue vodafone for for sure in a month.

Thanks

Hi

I Myself 'Deepak Thapar' customer of Vodafone past 10 years & I am using 4 Vodaphone connection, the issue I am facing is that on 1st week of March I received am SMS stating that to re Submit documents to avoided any kind of Line disconnection due to some new Govt laws

I received sms on Prepaid number [protected] & I am using this number from past 7 years & its on my personal name the query is that today i walked in in Vodaphone Mini store to resubmit my documents as per sms received, I tried to Submit my License xerox copy but they are demaning for SIM xerox as well,


My complain is that my present number [protected] is in roaming area & its been used by my Parents & they will back in town on 20th March, As its very difficult & i don't want to give kind of Problem to them to Walk in in any Roaming Vodaphone stores or Faxing or Scaning the sim xerox as they are aged & not familiar about it.

If Vodaphone cellular requires Xerox copy of my SIM why is it not mentioned in the same SMS to submit SIM xerox as well???? this is not the first time we receive any kind of SMS to submit documents this cycle is been in Process in every alternate 2 years & for my number [protected] i submitted my documents for more than two times in past 5 to 6 years & as per Info recieved from Mini Vodaphone Store(KanjurMarg East) Shop name Shreeji Mobile. my Number belongs to My name Deepak Thapar & even my date of birth is matching with my documents but the Address which is updated in Vodafone list is of Andheri Marol address & i am residing at Sion & all my documents belongs to Sion

How its possible that Address is wrongly updated in Vodaphone list??? irrespective i did submitted all my documets when ever its requested by Vodaphone but still my correct address is not Updated.

I will Submit my Sim xerox if require on 20th March but till then please note that Line should not get disconnect & should not face problem in connectivity as my Parents are aged & out of Town for Religious Tour

Please address my query & give solution to it ASAP & for any revert pls contact on my below numbers


Regards
Deepak Thapar
[protected]/[protected]

I have applied for reactivating my Vodafone SIM card Mobile No. - [protected]
with all required documents and photos to Vodafone service outlet at, Gole Market Jammu on 18th Feb 2010.
The Vodafone persons verified papers and checked the SIM, and confirmed that the servives shall be restored within 48 hrs. They even declined to give the contact number of Vodafone service outlet at Swarn Theatre, Gole Market Jammu since the services shall start anyway.
However, to our utter surprise and disappointment, when the SIM couldnt be reactivated even after 15 days, we went bk to the same serveice outlet again on 5th March to enquire. There was no proper no. and record and it took another 45 mins for the staff and myself to trace the entry made in their registers. The Vodafone staff there was more surprised than us and blank, unable to find the reasons or guide further the custmer (us). I insisted to talk to some senior. After long persuassion, I got the number of Mr. Sahul, who was out of station. Next day onwards, I contacted Mr. Sahul a number of times to find out the fate of my SIM card. Everytime he says he is trying to find. Since 9th March , it seems he has also stopped picking up my calls. Many have advised me to get the new SIM card from BSNL or different service provider.

Howevr, visiting ur site at http://www.vodafone.in/existingusers/hns/pages/reachus_mum.aspx?cid=mum , the number [protected] details the list of the Vodafone Products and Services and justifies why Vodafone is the top rated company in telecom sector !!!!!

Now after long trying and no response we are planning to surrender the Vodafone SIM and get BSNL .

I am using Vodafone connection and recently I ahve changed my tariff plan from vodafone family plan to vodafone group talk 165 having monthly rental of Rs.165
I was surprised when I received a bill they have changed my plan from family paln to group talk 250 with monthly rental of Rs250. I had compalined regarding the same to their call centre but inspite of that they have not reverted back to me on the issue. Every day they ask me to wait another 24 hours for reply and their 24 hours never ends

made a payment of 16th dec 2009. not updated yet.

here is the details of the mails. scanned copy of bank statement and payment receipt attached in all the mail to vodafone.


To: nidhi.[protected]@vodafone.com
From: Swagat sarangi/Service/ITO/Delhi/RID
Date: 03/09/2010 12:27PM
cc: corporatecare.[protected]@vodafone.com
Subject: Fw: Request for the payment updation on your Vodafone number [protected]


hi varun,

thanks for your reply. as per your commitment 48 hours is over. and more of all my outgoing and incoming is bared. every time i send a mail, your reply comes after 48 hours with a word attached like sorry or regret. and then u want another 48 working hours. every time u forward the message to a specialized team who can just give a phone call, collect the details, wasting 12 hour of mine, and finally doing nothing (totally silent). then goes another mail and the same story repeats.

therefore i want my calls unbarred imidiate and updation of my payment within 24 hours. failing which, i will knock the door of consumer foroum.

-----Forwarded by Swagat sarangi/Service/ITO/Delhi/RID on 03/09/2010 12:05PM -----


To: "'swagat.[protected]@ricoh.co.in'" <swagat.[protected]@ricoh.co.in>
From: CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
Date: 03/04/2010 06:04PM
Subject: Request for the payment updation on your Vodafone number [protected]










Dear Mr. Sarangi,

Thank you for your e-mail dated 24/02/2010 regarding the payment updation on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you due to delay in replying your e-mail.

We would like to inform you that we have forwarded your concern to our Specialized Vodafone Care Team regarding the payment updation on your Vodafone account, the service request number for your reference is [protected]. We request you to kindly provide us 48 working hours so that we can do the needful.

We look forward to providing you with the best of our services at all times.

In case you need further assistance, do call or email us. We’ll do our best to help you.




Happy to help,



Varun Arora

Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : corporatecare.[protected]@vodafone.com

Website : www.vodafone.in









From: swagat.[protected]@ricoh.co.in [mailto:swagat.[protected]@ricoh.co.in]
Sent: Wednesday, February 24, 2010 6:37 PM
To: NIDHI NODAL (DEL)
Cc: CORPORATECAREDEL
Subject: Fw:



hi nidhi,

this is regarding updation of my payment. spoken to the floor manager twice after dialing 111. but payment not updated yet.

please find attached the details of my payment and resolve the issue at the earliest. for any clarification please speak to me on [protected].



thanks and regards



swagat sarangi



-----Forwarded by Swagat sarangi/Service/ITO/Delhi/RID on 02/24/2010 06:30PM -----

To: vodafonecare.[protected]@vodafone.com
From: Swagat sarangi/Service/ITO/Delhi/RID
Date: 01/13/2010 01:30PM
cc: [protected]@yahoo.com
Subject:

sir,

this swagat sarangi. mobile no. [protected]. i have made a payment of Rs. 2890.00 at your mahipalpur vodafone store on 16th Dec 2009 which has not been updated yet. i have made the payment through my icici debit card. i have visited the same vodafone store twice and found that they have entered my no. as [protected].they assured me to update me within 24 hrs but of no use. please find attached my bank statement and the recipient and update the same at the earliest.



thanks & regards



swagat sarangi

Sir,
My Name Is Renju K R, i I Activated DND Services , but i got calls ,Service SMS from vodafone customer service , then i reported but after 3 days i got another call from the same vodafone care the call summary is STD Offer , i recorded the call , this is the second time i mail you Sir , Can i get the compensation from Vodafone ?

Detail of the call is

25/08/2009 i got a call from vodafone customer care (STD OFFER)
08/09/2009 i reported vodafone for the same ,their agree in future you do not get any service calls.
11/09/2009 i got another call from vodafone customer service (STD OFFER)


Regards ,
Renju K R
Kuthukallungal House
Edappally North P O
Vattekunnam
Kochin 24
Contact number is [protected]

Dear sir

I am sending some detail related Vodafone E-Bill & Network regarding isue
My Complaint Registration No.[protected]/58) in Cansuram foram .








Rahul Chakarvarti <[protected]@gmail.com>
tojyotishchandra.[protected]@vodafone.com

ccsanjays.[protected]@vodafone.com

dateFri, Feb 19, 2010 at 4:00 PM
subjectRe: Your Vodafone E-Bill for Account No : 1.24622162
mailed-bygmail.com

hide details Feb 19


- Hide quoted text -



On Fri, Feb 19, 2010 at 3:55 PM, Rahul Chakarvarti <[protected]@gmail.com> wrote:




On Fri, Feb 19, 2010 at 3:52 PM, Rahul Chakarvarti <[protected]@gmail.com> wrote:



Dear Sir or Madam:


I want to complaint against facing problem with my mobile no. [protected] of access bill and network problem from last six to seven months. In this regards I register a complaint, my complaint ID is ([protected]-[protected][protected].At the time of complaint your customer executive is said that your problem will be resolve after two or three month,
Last Sunday (14/2/2010) I visited to your Vodafone store where your executive Mr. Abhishek says that you’re postpaid recorded is out of order. And create new Complain Number[protected].And wait for the same two to three month’s
Your both executive (pre and post paid) says that we don have your record due to network issue.

I also did the complaint about this matter to your customer care & also your nodal office by currier dated 15/06/09. But after six has passed no action has been taken by you and the problem remains. After giving several reminders to your customer care/helpdesk or nodal office. So, due to not found any solution I am force to change my connection postpaid to prepaid. So that I can control my monthly expenses on phone call.


Last Sunday (14/2/2010) I visited to your Vodafone store where your executive Mr. Abhishek says that you’re postpaid recorded is out of order. And create new Complain Number[protected].And wait for the same two to three month’s
Your both executive (pre and post paid) says that we don have your record due to network issue.



Here are some points to review.
Why I take Vodafone Postpaid connection? – if there are so many subscriber available Airtel/ TATA/Relieance/ Aircell.MTNL etc..
Why I take postpaid connection not Prepaid?
Ans: Point no 1.
All credit goes to your sales promotions Teem.
They did the call to the customer and tell their valuable scheme and I want to inform your they are doing their work very well by providing wrong information to increase their commission amount.
They miss-represent the scheme very dynamically – with the falls commitment and tell about -Gift voucher , 10000/- min talk time free., STD 30 min free in a month . more than Rs. 500 of bill will get the 50% discount. Blaa blaa blaaaa…..

Ans. Point no. 2

For your information, I am a working in private company and get fix amount of my salary per month. I know my budget and my purchasing power; I could not be expense more over the budget. That is why I take postpaid connection because I come to know by your customer care sales department there is a good scheme on Vodafone postpaid connection Watch/Leather bag free. Security amount refundable, 667 min. local STD both min. talk time free.

But, Sir after bought this connection no gift has been received till date. Access amount of bill while using limited use. Which is impossible?

Now I have changed my mobile no [protected] post paid to prepaid after the six month is over my security amount not been refund till date.

You are requested to this matter and release my amount (refund security money) with interest.

Other wise I lodge complaint about this matter to consumer forum and also ask for compensation against mentally harassment and disturbance create in my life from the last six month.

Your valuables customer

Rahul Chakravarti
Cell [protected]




On Sat, Jun 13, 2009 at 12:17 PM, Rahul Chakarvarti <[protected]@gmail.com> wrote:

Dear Sir
This is to inform to you that I am availing Vodafone services from last two months which have been taken by me when I received a sale promotion call from Vodafone that call your executive fro sales team has committed and offer the Tariff was not being implemented. He committed the following things:
Plan suggested: Rs.499 p/m
Call Free: 667 min. local STD both
SMS free 400 Local
No clip charges
No Caller tune charges

So, I convince & understand the plan and told him to take request for this plan and activate.
After that when I received my first bill I was shock to see the billing amount it was very high as per the tariff and my expectation. So, I report to your customer care executive and told the actual thing and ask to check my billing record and Tariff also, he told that the bill has been generated on prorate basis and all the adjustment will be made in your next mail. When I told them the plan is not according which is offer to me than he told that the request has been taken and it will correct accordingly in next month don’t worry. So, Thanks to him and assure that my problem has been resolve.
But again I was shocked when I got the bill again it was very high amount to see that bill am very dissatisfied and disappointed.

Here! I want to mention that all this thing which I mentioned above its issue of Harassment of customer which I was faced by Vodafone after availing the Vodafone services.

Vodafone has no right to send this type bill to customer without prior checked.
Vodafone no right to call sales promotion call to their customer and disturbed him.

So, I am in bound to such the disconnect the phone and clear my dues and and adjust accordingly to the plan which was committed to me.

Kindly resolve my problem.
Rahul Chakravarti
Cell [protected]

Thanks
Rahul Chakravarti
Cell - [protected]
System Executive
Asia-Pacific Institute of Management Studies (AIMS)


[protected] Forwarded message[protected]
From: Rahul Chakarvarti <[protected]@gmail.com>
Date: Wed, May 27, 2009 at 2:44 PM
Subject: Re: Your Vodafone E-Bill for Account No : 1.24622162
To: [protected]@vodafone.com, vodafonecare.[protected]@vodafone.com



Dear sir


This is to inform to you that I am not satisfied by this month mobile bill because it has very high amount which is negligible for me,.so please send me castmice bill details on my mail id .my last due date 29/05/2009

Thanks
Rahul Chakravarti
Mob.[protected]
On Wed, May 13, 2009 at 10:28 PM, <vodafonebillonmail.[protected]@vodafone.com> wrote:

Hello ,
Your Vodafone Ebill now comes in a password protected PDF format. Feel free to view this file, save it for future reference or even print copies if need be. You will require an 8 character password to open this file. Your password is a combination of the first 4 letters of your name (in lower case) as it appears on your Vodafone Ebill (ignore spaces in the name, if any) and the last 4 digits of your Vodafone number. For example,

- If your name is Suresh Gandhi and your Vodafone number is 9XXXXX8008, then your password will be sure8008
- If your name is S.K Gandhi and your Vodafone number is 9XXXXX8008, then your password will be s.kg8008
- If your name is S gAndhi and your Vodafone number is 9XXXXX8008, then your password will be sgan8008
You can also view your Vodafone bill and make payments online through My Vodafone. Simply log on to www.vodafone.in/myvodafone Now you can also access My Vodafone from your Vodafone GPRS mobile phone (you need to be a registered My Vodafone user). Simply log on to Vodafone live! from your Vodafone GPRS mobile phone and click on Menu > Info services > My Vodafone.
Whenever and wherever you need any assistance, we’re always close by. Click here to find out how to contact us. We’ll be happy to help.
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Vodafone Care on 111 (toll free) or [protected] from your Vodafone mobile phone or visit www.vodafone.in whenever you need to contact us.We’ll be happy to help.You will need Adobe Acrobat to open the attached ebill. If you don’t have Acrobat, you can download it from http://www.adobe.com/products/acrobat/readstep2.html Please ensure that your Web/IT/ Email administrator permits Emails with attachments.
Happy to help,
Vodafone Care

T: 111 (toll free from your Vodafone mobile phone)
M: [protected]
Email: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Terms & Conditions : The Subscriber understands that transmission via internet is not encrypted and that emails are not considered as a secure means of transmission. The subscriber acknowledges and accepts that such un-secure transmission methods involve the risks of possible interception by third party/ies, unauthorized alteration / usage of data, for whatever purposes. The subscriber specifically agrees to exempt Vodafone Essar Limited and its affiliates (“Vodafone Essar”), from any and all responsibility/liability arising from such misuse and agrees not to hold Vodafone Essar responsible for any such misuse and further agrees to hold Vodafone Essar, free and harmless from all losses, costs, damages, expenses etc. that may be suffered by the subscriber due to any errors and / or delays, unauthorized interception / usage / alteration by third party and the subscriber agrees that the same shall not be considered as a breach by Vodafone Essar of any confidentiality obligation under any law, agreement, statute, circular, rules, regulations or directive/s. The Subscriber understands and agrees that Vodafone Essar does not take any liability of non-receipt of the emails due to internet service provider’s server problem, bad/slow connections or any other technical issue at their end or the subscriber's end. Failure on part of non-receipt of the statement on email by the subscriber will not avoid the subscriber's liability for the charges incurred on Vodafone Connection and payment thereof. The subscriber shall be liable to make the payment for the charges on the statement within the payment due date. The use and storage of any information including without limitation, password, billing details, call details, bill amount, and any other information available on the subscriber’s personal computer or any device is at customer’s own risk, sole responsibility and liability. Vodafone Essar reserves right to withdraw, add to or modify, electronic transmission of bills from time to time, without any notice to the subscriber. Nothing contained herein shall prejudice or affect the terms and conditions of the customer agreement form (CAF). The terms and conditions of this facility shall be in addition to and not in derogation of the terms contained in the CAF. Under no circumstances, including negligence, shall Vodafone Essar or anyone involved in creating, producing, delivering or managing billing system, be liable for any direct, indirect, incidental, special or consequential damages that may result from the use or inability to use the facility..





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Thanks
Rahul Chakravarti
Cell - [protected]
System Executive
Asia-Pacific Institute of Management Studies (AIMS)