Vodafone India Complaints & Reviews

I bought two new vodafone postpaid connection with friends & family pack on 27th Jan. 2010. After complete verification they activated my servecies but forgot to activate frinds & family pack and they even did not inform me. Due to which my bill reached upto max. limit very soon.
Again I forwarded my request on 11th Feb. 2010 & got confirmation sms on 13rd Feb. 2010 that my services has been activated. But till date (16th Feb. 2010 at 16:00) my services are not active and again my credit limit has been crossed. Details are following :

S.No. Cell no Request no. Posted Date Confirmation SMS Rec.

1 [protected] [protected] 11th Feb. 2010 13rd Feb. 2010
2 [protected] [protected] 11th Feb. 2010 13rd Feb. 2010

Till date I have deposited 1000 Rs. & still bill of Rs. 1000 need to clear. Now they are making fool of me & need help regarding this.

Hi Amit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/3twaI and we’d be happy to help.

Regards,
Vodafone Customer Care.

Till date I have not received any call from vodafone customer care regarding this problem. Still bills are pending, need to review it (10paisa/min) coz its not my fault.

My no. [protected] which is now temperary blocked is a used number. Ealier it was issued to Mr. Deepak Kumar who did scam of 35 crores and VODAFONE issued this no. to me.
Also I had requested to disconnect my another no. [protected] so why you are not doing this.

Note :- I will note be responsible for any inconvenience if anybody got a call from these no. ([protected] & [protected]) coz m not using these nos. now, only VODAFONE will be responsible for this.

Hi Amit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yze5opk and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Ranjith,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ye9l7f8 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi,
i need t oactivate conf call.What is the procedure to activate conf call on vodofone prepaid

Hi,

How to connect the conference call, if connect the error msg was shown, kindly help me...

I'm facing a similar problem, they are asking me to deposit Rs.2500/- to activate Call Conference service behind which i don't see a suitable logic. As I'm compelled to use their service as I'm part of a CUG connection of my company. The Service that is free for any other user requires a deposit for a corporate connection. Hilarious!!!

Highly Disapointed User
[protected]@gmail.com

Me too, today i just got a surprise by Vodafone saying Rs 2500 deposit required to activate concall... if the same has been communicated earlier i wouldn't have taken the connection. I am not going to pay a single rupee to use concall facility. I am now thinking to port to another service provider or to convert this card in prepaid connection.

Another Highly Disappointed User
[protected]@yahoo.com

Clever Vodafone. My address was not verified by their employees and they blocked my outgoing connection including data. I got irritated and asked them to terminate my number. They told me that it cant be done in the middle of address verification process.. It took them 15 days to activate my no. and they charged me amount for the entire month telling that my incoming services were active.
Clever I must say

Hi Vodafone Customer Care Team,

I'm prepaid customer from Karnataka and wanted to activate the Conference Call facility. I have checked in your website and it is given that this Conf Call facility is discontinued for Karnataka.

I don't understand the logic behind enabling it for whole india and disable only for Karnataka.

Also, in this mobile era it is strange to see a top leading mobile carrier is having limitations in enabling the service for prepaid customers when other telephone carriers are giving it in easy method.

If anyone from Vodafone is reading this message thread. Please respond.

Thanks,
Rajkumar

Hi Team,

M 2 facing same problem not able to go for call conference n top of that u ppl have suggested some activation code though i gone through that but no result yet so its very inconvenient for Vodafone customers to go through such a pathetic situation while doing just a call conference call, really sounds Awwwww. let me know how to do it .

Warms,
Mona

I'm a vodafone customer till now I can't able to call conference... There no response from customer care ... what is the solution for this ?

You are absolute right I am also sufrer of same type problem nobody is responding on customer care 111.
recently i have switched from idea to vodafone .I think services of IDEA were far better.I have switched over due to problem of connectivity in my area. Such type problem not being attended by such type of world wide known company are not good.I think management should took seriously such type of complains to save image of company.

I agree with your comments.I have recenly switch over from IDEA to Vodafone due to some network related problem but as far as customer care is concerned IDEA is far better than VODAFONE since I am trying to lodge my comlain with 111 regarding amount deducted from my account on 30/4/11 but recharge failed.In this regard I have also sent mail neither any action taken nor any reply recieved from your end.Customer care even not bothered to receive phone or reply properly.
Such type of pitty things thrashed image of such reputed company.Management should should look after and take decision promptly in this regard.
your customer

Vodafone — Closure of Account

This is in regards to the number [protected]. I had been using this number in Mumbai. However before shifting from Mumbai, I settled the account and cleared all the dues. But still I am getting irritating mails from your side that I have not paid my bills.

To register the compalaint, I went to your Vodafone Customer Centre, Goregaon East, twice but still the problem is not resolved.

When I paid my final dues, the executive didn't issued me any slip against it as he was getting late for something. He assured me that my number will be closed. Still I kept on getting mails from your side.

Second time I went again to raise the issue but that executive had left the organisation. I again register the complaint, but still it was not been resolved.

I am wondering what should I do now.

Puneet Arora
Mob: [protected]
[protected]@rediffmail.com

Vodafone — not giving proper network service but want bill amount...

Till date I have not received any reply from these 3 People I have mentioned below... Vodafone CEO, MD and the Advocate who sent me ill-legal notice.

Please let me guide how to get such kind of matter infron of all people how vodafone people harass common people... Even their advocates... he also not replied back till date... waise bhi reply kya karenge woh.. kuch karne layak rahega toh na... now I want this matter come on TV media on all new channel please help me out as early as possible I want to show them if common person get harasment get cross how he reacts...


26th March, 2009
From:
Mr. Sanket V. Phanasgaonkar
22/A; Dev-Chhaya, Next to Mahindra Garden Complex,
S. V. Marg, Goregoan (W), Mumbai - 400 062.

To,

Mr. Harish S. Gore Advocate High Court
SS44/133, Ground Floor, Opp. Meghdoot Theater,
Sector – 2, Vashi, Navi Mumbai – 400 703.

Mr. Ghosh (CEO Vodafone India)
&
Mr. Chopra (MD Vodafone India)
Vodafone Essar Limited, 2nd floor,
Skyline Ikon, 86/92, Andheri-Kurla Road,
Marol Naka Near Mittal Industrial Estate,
Andheri (E), Mumbai – 400 059.

Subject: Reply to your letter “outstanding amount due and payable by you to Vodafone Essar Limited under Relationships No. 1.10139056, Vodafone No. [protected]”

I am sorry to say the points which you have mention regarding your client Cellular Mobile Telephony Services…all are worng..

I have made complaint (for [protected]) on 111 in the month of August 2008 I am having network problem like not available/ call drop/ echo sound… they have not given any response properly… till Nov, 2008 they have not respond properly they keep only follow up of payment not regarding network solution…
This not one case... Because this my add on card… My main no. is[protected] for that I have made complaint in April 2008 till Nov 2008 they have not given single call from their side… So I have made written complaint In Nov. 2008 for both no’s :[protected] as well as [protected] that if have not solve my network problem with 1 week I am going to stop my payment… Why should I pay money for not having network properly? I used got calls on landline no. that our both cell no’s are coming not available or not reachable… I don’t think so main S. V. Road area is some were inside deep area…

You have written in spite or your client repeated request and reminders from time to time I have not made payment… Ok fine.. Then what about your client… in spite of repeated complaints they have not solve my problem till Nov. 2008? When I have given written complaint with sever warning they have sent one guy to check network… he found that there are too weak signals and sometimes no signals which he himself called me and told me!!! Then have email and courier me one letter that they will give me temporary network booster facility… I have already mention in my letter that due to your faulty network I have lost more than Rs. 75000/- as my main card no. [protected] is corporate card which is I am using for business purpose. In this you told me why can’t I went to court and make criminal case against your client… I have sufficient proof as well as all emails with me. Regarding no. [protected] case why should I pay if I am not getting network at all!!! Why can’t they solve my problem as per TRAI and DOT rules and regulation….

In the case of [protected] they have taken period for call back from April 2008 to Nov. 2008 and for [protected] they have taken period to call back from August 2008 to No. 2008!!! That to when I have made written complaint thru email… then what is use of Call Center… is it just for show….. even I have found that many times call center person have not write my complaint only!!! When I have cross check after 5 mints!!! Many times they have not give me Complaint no. also they use to just cut my call…

Height of harassment is that when I have tried to get appointment with Vodafone CEO and MD from nodal office at andheri - east on call (no.[protected] they are not transferring my call first at all when I have made so many calls on single day she transfer all to secretary of Mr. Chopra, she have taken my no.’s and it is regarding what.. And told me she will give call me in 20 minits… till date I have not received call from her!!! … Is this way to handle customer!!! She had not called me because she may come to know when she inquired regarding my complaints and status that it’s all their companies fault of each and every dept. include in that.. Then how can she talk to company MD that this person wants your appointment for such and such reasons…

When same day have tried to contact Mr. Sujit Suvarna he is not there on desk madam who talk to me told me that you have made only 3 complaints and your assuming that you have made call on 111!!! I think before making such statement she must not went thru all details… Simple thing she forget that if ask her that I want all list details of call I have made from April 2008 till that day which is week prior to Mahashivrati 2009. In that list only all get clear that who is lying!!! Also if I ask voice record of my all call which I have made on 111.. it will get clear who is what position….!!! One more point if customer made complaint they have to give complaint no. and that complaint no. they won’t closed till customers problem get solve… and even they can’t issue another complaint no… In this case they have made this also…!!! Then what does that means!!! Who is faulty me or your client!!!??? She had no common sense before making such statement…
Another incidence that… Trupti Banushali from Vodafone she called me regarding payment I have ask her please solve my network problem from the day which your company solves my problem I am ready to make payment for future as I have used to make in past… Then she had told me sorry, you have to pay or otherwise we disconnect your services.. So I have told her I am not ready to make payment for faulty network services for which your asking me to pay, you can disconnect by both no’s I don’t need such services… Call ended and within 2 mints I got email that within 3 working days your no. will be discontinue!!! What fast service!!! Your client must shame on such services.. And such person who is working with them.., Instead of solving my problem which pending from April 2008 they are interested in discontinuing my no’s!!! What a service!! And you have written in your letter that 18% interest!!! If I went to court just think what will happen… You must have come to know that how much I have prepared… only think I the problem which can solve mutually not required to get in legal kind of things…

The all depts... tried to hide their irresponsible behavior which they have made when they come to know that customer is not going to listen at all he wants CEO and MD face to face meeting regarding this matter they offer me network booster facility to just hide this matter from top higher authorities.
Why should I bear all loss (Rs.75000/- as this my complaint for[protected]corporate card) for more than 9 months and for [protected] more than 4 months) which I have incurred as polite person I have ask them to you give me network 24x7 for full month if I get satisfied with your services which I have used to get from 2004 to till end March 2008 I am ready to my dues… but they not my solve problem within months time.. So last I have to make sever step to stop payment…

Sorry for this... As business person you may also understand my problem… is this way to handle customer… I am graphic designer, working from last 11 yrs, and from last 5/6 yrs I am giving services 21/22 hrs day to my clients… As telecom company they are also in service industry only… they can’t make statement they we are not liable to give you 24x7 services…

So it’s my humble request you all three person that please give appoint of you all on 1 day at 1place at 1 time lets meet all together face to face four (yourself, Mr. Ghosh Vodafone CEO, Mr. Chopra Vodafone MD and myself) o[censored]s and sort out this matter ones for all.. I have harassed like anything till date by your client… That day will come with my all proof, all email correspondence prints…
My alternate new contact no. is [protected]

Hope for the best atleast you three people give proper feedback…


Yours faithfully,



Sanket V. Phanasgaonkar
(Sr. Graphic Designer, [protected])

really i also agreed from you.vodafone giving worst service.and his customer care excutive also give worst information.

I agree with you.
I am also from a senior Management in MNC and facing similar attitude from their outlet in Andheri east.JB Nagar outlet.
I have paid an premium for a number and activation is no where in sight even after 30 hours. made three trips to the outlet yet the staff are projecting politeness without any tangible result.
Mr Ashish and Ms Aparna polite yet far from keeping up the commitments. They mad mistake in form and customer like me to suffer.
I will ensure this episode enters media glare to ensure future customers if any should not face this situation.

In Total Pathetic performance from this outlet and company.

S.Kannan

Vodafone is harassing to their customer at the time of disconnection. Many times I have been requested for disconnection, but they want me visit vodafone store as I lost my email ID which is registered on Vodafone, I am assuming my connection has been discontinue and I stopped using their services but still getting invoice from last six months. When I called to vodafone they informed me your number has been suspended not disconnected, you have to visit vodafone service centre for the same and you need to pay all the outstanding till date.

i have applied for post paid to prepaid on dt 14th july, 2014 at vodafone store shakar pur delhi-110092, till date they have changed by form as well as sim two time, saying that the earlier sim and form was wrong, i want to know who is responsible for this act, is vodafone top ediet reply me i think there is no one responsible person, all is like there brand hero happy to help we can't expect help from a dogy.
thanks
HAPPY TO HELP

Issue with billing on my 2 vodafone numbers [protected] &amp;[protected]. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

I was charged in excess for additional data consumption – but asper my data plan I should not be charged. None of your customer servicerepresentatives are ready to accept this error and in constant denial. Over thephone they acknowledge that I’m on a floating plan but in email they seldomacknowledge.

This is highly irritating.

Please do a complete investigation what went wrong from yourside and give me the refund for all the excess that was charged till date.

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Monday, December 15, 2014 10:55 AM
To: 'corpcare.[protected]@vodafone.com'; 'nodal.[protected]@vodafone.com';'appellate.[protected]@vodafone....⇄ 'purnima.[protected]@vodafone.com';'gaganpreet.[protected]@vodafo...⇄ 'Divakar Manoharan (CHN-NE)';'[protected]@yahoo.com'
Subject: RE: Bill query on [protected] and [protected]

Is there anyone in Vodafone who can talk sense?

My plan is Rs. 325 Capgemini corporate plan and I subscribed tofloating data plan from January 2014 (1GB at 3G speed and beyond 1GB the speedwill be reduced).

My both numbers [protected] and [protected] are on a floating dataplan – Vodafone should not have charged for excess data usage but whereas I wascharged in various months bill.

This is atrocious, I need refund for all the excess amountcharged from January 2014 immediately.


From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com]
Sent: Monday, December 15, 2014 10:50 AM
To: Deenadayalan, Hemanth Sai
Subject: Bill query on [protected] and [protected]


Dear Mr. Hemanth Sai DeenadayalanD,
Thank you for your e-mail dated12/12/2014, regarding Bill related concern on your Vodafone mobile numbers[protected] and [protected].
At the outset, we regret theinadvertent inconvenience caused to you in this regard and thank you for yourpatience and understanding.
With regard to your concern, wehere by clarify that
1. GPRS being a zero rentalservice, it is active on all Vodafone numbers by default
2. You are charged 4 paise / 10Kbfor the service only when you use the service
Hence we wish to confirm that therehas been a usage of internet service from your Vodafone mobile number as wellas from the same handset that
you have been using to make andreceive local calls as well as messages. Hence a charge of Rs. 2, 039.14/- and 3, 929.42/-for the respectively
numbers are levied in the invoicedated 20/11/2014.
You can be rest assured that thecharges applied are towards the usage done by you and are genuine and hence wewould not be in a position to
pass any credits.
Also, we would like to inform youthat, you can download and print your Vodafone invoice for last 13 months from‘My Vodafone’ section on our website www.vodafone.in.Please find attached the procedure to register to "My Vodafone".
Kindly note interaction number[protected] and[protected] for your future reference.
In case you need furtherassistance, please do call or e-mail us. We will do our best to help you.

Happy to help,
PallaviMahajan

Corp Care

Contactnumbers

VodafoneCare: 111 or +91-[protected]

ForComplaints/Requests: 198 (toll free)

E-mail: corpcare.[protected]@vodafone.com

Website: www.vodafone.in

Nowexperience our newly launched My Vodafone App. It empowers you to manage yourVodafone account on the go. So pay your mobile bills, check data usage, dataplan details etc. click below link to download the My Vodafone App now.

https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx


On 12/12/2014 2:41 PM; From: hemanth.[protected]@capgemini.com;To: corpcare.[protected]@vodafone.com;; ?CC: ; Subject: FW: FW: Bill query on [protected] and [protected];
FYI

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 12, 2014 2:40 PM
To: 'Divakar Manoharan (CHN-NE)'; 'appellate.[protected]@vodafone.com';'nodal.[protected]@vodafone....⇄ 'sivakumar.[protected]@vodafone.com'
Subject: RE: FW: Bill query on [protected] and [protected]

Hi,

Just received a call from Mr.Vishnu Gondhali (customer service executive) phone number [protected](service request number: [protected] and [protected] and interaction number[protected] and[protected].

He also checked my data planand confirmed that the plan in which I’m on is a floating plan (beyond 1GB thespeed will be reduced to 64 kbps – but I will not be charged for the excessusage).

I noticed that I was cheatedin many of the previous months bills. I want Vodafone to check the billsgenerated for my phone numbers [protected] &amp; [protected] fromJanuary 2014 till date and refund all the excess money charged for additionaldata usage on or before 16-Dec-2014 with an apology letter.

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 12, 2014 2:22 PM
To: Deenadayalan, Hemanth Sai; 'Divakar Manoharan (CHN-NE)'
Subject: RE: FW: Bill query on [protected] and [protected]

HiDivakar,

Ifound billing issues regarding data in the bills generated for the followingbilling periods for [protected]:
20.05.14to 19.06.14
20.07.14to 19.08.14
20.10.14to 19.11.14

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 12, 2014 12:28 PM
To: 'Divakar Manoharan (CHN-NE)'
Subject: RE: FW: Bill query on [protected] and [protected]

HiDivakar,

Thanksfor the response.

Pleasegive me your phone number.

Alsotell me the internet plan details that are active on my phone numbers:
[protected]
[protected]

Thanks,
Hemanth

From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com]
Sent: Friday, December 12, 2014 12:25 PM
To: Deenadayalan, Hemanth Sai
Subject: RE: FW: Bill query on [protected] and [protected]

HelloHemanth,

Sorryfor your inconvenience, I forward your issues to my RM and I release yourphone lines now. I’ll update the status ASAP.

Regards,
DivakarManoharan
RelationshipExecutive
VBSTeam
Divakar.[protected]@vodafone.com


From: Deenadayalan, HemanthSai [mailto:hemanth.[protected]@capgemini.com]
Sent: 12 December 2014 10:42
To: RTN-CS-Appellate TamilNadu; RTN-CS-Nodal Tamilnadu;'vodafonecare.[protected]@vodafone.com'
Cc: Divakar Manoharan (CHN-NE); Subbarao, Sivakumar (CHN), VodafoneIndia (External)
Subject: RE: FW: Bill query on [protected] and [protected]

Ihave not received any satisfactory resolution from your end.

Pleaseunderstand that according to my data usage plan which was provided on21-Jan-2014, I have an unlimited data plan. 1GB of 3G and beyond that speedwill be reduced to 64kbps. But it is all unlimited. I haven’t changed my planafter that. This was even confirmed to me by your customer servicerepresentative Ms.Kirthika to whom I spoke yesterday (11-Dec-2014).

Thenokia bundle offer what you’re referring was given only from this month since Ibought a new Nokia Lumia 730 phone.

Idon’t know whether I’m charged extra only for November month or even before Ineed to scrutinize my previous bills.

Nowyou’ve stopped my outgoing calls on both my mobiles – you’re penalizing thecustomer for your mistake.

Let’sresolve this issue legally. Please await a legal notice from me.

Thanks,
Hemanth

From: Deenadayalan, HemanthSai
Sent: Thursday, December 11, 2014 11:32 AM
To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com
Subject: RE: FW: Bill query on [protected] and [protected]

Ifthe 100% usage SMS was received I would have stopped using additional data…This is highly irritating – you’re cheating customers.

From: Deenadayalan, HemanthSai
Sent: Thursday, December 11, 2014 11:30 AM
To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com
Subject: RE: FW: Bill query on [protected] and [protected]

Andwhat type of detailed investigation was done – when you do not even know myplan. I’m using a Nokia phone for the past 1 week. What do u mean by “Nokiabundle” offer?

From: Deenadayalan, HemanthSai
Sent: Thursday, December 11, 2014 11:27 AM
To: 'appellate.[protected]@vodafone.com'
Subject: RE: FW: Bill query on [protected] and [protected]

Iknow that the charges are for additional data consumption.

Iwanted to know why the 100% data usage SMS was not sent when I crossed the 100%i.e. 1GB? Is it something like Vodafone desperately wanted to cheat thecustomers?

Thanks,
Hemanth

From: appellate.[protected]@vodafone.com[mailto:appellate.[protected]@vodafone.com]
Sent: Thursday, December 11, 2014 11:25 AM
To: Deenadayalan, Hemanth Sai
Subject: Re: FW: Bill query on [protected] and [protected]


Dear Sir/Madam,

We have received your emaildated 10/12/14 regarding concern related to Billing for your Vodafone MobileNumbers [protected] and [protected].

At the outset, we regret theinconvenience caused to you in this regard.

Based on your complaint we hadcarried out a detailed investigation and we would like to inform you that youhad totally consumed 1.49GB and 1.94GB in the bill dated 20/11/14, for whichfree discounts as per Nokia bundle offer of 1Gb had been given.

Hence the balance data of 0.49Gband 0.94GB had been charged as per the base tariff of 4p/10kb.

Given the above stance, we wouldlike to bring it to your kind attention that we are unable to process reversalagainst the same.

We thank you for your patientunderstanding and look forward to your association with us.

Kindly note the docket number[protected] and[protected] for further reference.

In case you need furtherassistance, please do call or email us. We’ll do our best to help you.

Happy to help

Surya
AppellateOffice
Vodafone Tamil Nadu
Contact numbers
For any queries call 111 (chargeable for agent access @ 50p/3min) or CHN @ +91-[protected], RTN @ +91 - [protected] (standard calling charges applicable)
For any complaints call 198toll free helpline
AppellateOffice : For Chennai contact +91- [protected]
ForRest of Tamilnadu incl., Puducherry, Contact : +91-[protected]
(Availablebetween 9:30 a.m and 6 p.m. Monday to Friday)
Faxnumber : +91- [protected]
E-mail : appellate.[protected]@vodafone.com
Website: www.vodafone.in


On[protected]:02:50 PM; From: hemanth.[protected]@capgemini.com;To: nodal.[protected]@vodafone.com;appellate.[protected]@vodafone.com;; ?CC: Divakar.[protected]@vodafone.com;Madankumar.[protected]@vodafone.com; sivakumar.[protected]@vodafone.com;; Subject: FW: Bill query on [protected] and [protected];
Very pathetic customer care department you have…

Can you at least look into this query and give me a properresolution?

From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:54 PM
To: 'Madankumar.[protected]@vodafone.com'; 'sivakumar.[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

It was long time unresolved complaint…

Can you please give me a proper resolution to this query?

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:47 PM
To: 'Divakar Manoharan (CHN-NE)'; 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

Just had a ridiculous chat with your customer carerepresentative for the complaint I raised – Highly inconvenient.


From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:23 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

Please look into this query and revert.

From: Deenadayalan, Hemanth Sai
Sent: Wednesday, December 10, 2014 2:18 PM
To: 'Divakar Manoharan (CHN-NE)'; '[protected]@vodafone.com'
Subject: FW: Bill query on [protected] and [protected]

Hi Divakar,

I haven’t received any updates from your end regarding my query…

Can you please let me know the status ASAP?

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Friday, December 05, 2014 2:37 PM
To: 'Divakar Manoharan (CHN-NE)'
Cc: '[protected]@yahoo.com'
Subject: RE: Bill query on [protected] and [protected]

Hi Divakar,

Any further updates?

Thanks,
Hemanth

From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com]
Sent: Friday, November 28, 2014 11:25 AM
To: Deenadayalan, Hemanth Sai
Subject: RE: Bill query on [protected] and [protected]

Hello Hemanth,

I forward your mail to billing team they are processing yourissues.
I’ll update you within DEC2014 1st week.

Regards,
Divakar Manoharan
Relationship Executive
VBS Team
Divakar.[protected]@vodafone.com


From: Deenadayalan, Hemanth Sai [mailto:hemanth.[protected]@capgemini.com]
Sent: 28 November 2014 11:01
To: Divakar Manoharan (CHN-NE)
Cc: [protected]@yahoo.com
Subject: RE: Bill query on [protected] and [protected]

Hi Divakar,

Are you still the RM for Capgemini? I have not got any replyfrom you for the below email?

Thanks,
Hemanth

From: Deenadayalan, Hemanth Sai
Sent: Tuesday, November 25, 2014 3:21 PM
To: 'divakar.[protected]@vodafone.com'
Subject: Bill query on [protected] and [protected]

Hi Divakar,

I’m holding the above mentioned 2 numbers.

The recent bill I received was a shocker to me. This is close to4 to 5 times more than my usual bill.

My [protected] had a billed amount of Rs. 2600 (approx) and[protected] had a billed amount of Rs. 4800 (approx).

I noticed that the high charges were due to data usage.

I have received 80% data usage SMS from Vodafone but haven’treceived any other SMS stating that I have used 100% and subsequent usage willbe charged extra or anything of that sort.

Why I was not informed anything in this regard? In previousmonths whenever I’m exceeding the data limit I used to receive those SMS. Thisis absolutely unacceptable.

And moreover beyond 1 GB of free usage my speed should have gotreduced to 2G – but that didn’t happen. I suspect there is an error fromVodafone side.

Can you please look into this and give me a positive response?

Thanks,
Hemanth


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Dear CEO (Vodafone),
I have totally tired form the Vodafone Service in my Home Cyrcle (Pinjore, PinCode -134102, Tehsil - Kalka, Distt-panchkula) in Haryana.
I have face Network Issue.
In My Home Cyrcle We have no any network, i show cross sign on Network Area.

I Face this problem last one month, so kindly look into the matter..

Pankaj

TO VODAFONE CEO,
I HVE BEEN USING VODAFONE 25NOS AROUND IN SOME OF THEM THERE IS A NETWORK PROBLEM COMING FOR WHICH I HAVE BEEN GETTING SEVERAL ASSURANCE THAT REPEATER WILL BE INSTALLED BUT AFTER WAITING FOR 1 YEAR THE COMPLAINT HAS NOT BEEN RESOLVED &amp; NOW THE NO. IS ALSO BARRED, SUCH A HORRIBLE SERVICES FROM VODAFONE WAS NOT AT ALL EXPECTED.PLZ. LOOK INTO THE COMPLAINT TO RESOLVE THE ISSUE.
THANKS
UNIVERSE SERVICES.

Dear CEO Sir,

I have port my Docomo no([protected]) port into the Vodafone on May 26th
2015 regarding issue and problem I have as explain below.
1- I have use data in day only for whatup not for download the data still I
got msg from customer care regards usage 1000MB. Its not possible. without any download movie and without update the apps.

The service parson call me and giving response your using android phone and also using 3G speed data that why is taking more MB. when I using Tata Docomo 3G data its consume only a date is max 200MB is only for whats up. I am using only data pack for only whats up purpose's not for downloading.

The vodafone care person not giving good service to customer Please look into it.

Similar attitude I'm facing. Consistently asking for support for data connectivity in Bangalore. Surprised to know that Delhi users donot get data connectivity in this city.
No one responded even after complaining and by day end I was communicated that complaint was resolved (without any resolution)
This is complaint number [protected].
Attitude of people is bureaucratic and god bless this organisation and its sleeping leader

Vodafone is not vodafone its useless bcos when we guys are calling in the customer service they are forcefully disconnecting the calls...well the i am saying how to deactivate the service which has been activated in number so they are telling me u have to send a msg which is type Y and send it to 6789 they all are stupid actually they dont understand the power of customer ...i must tell u can take the connection of tata reliance but dont come in vodafone ...requesting u guys and their leaders are sleeping...they are thinking they are progessing but u are going in downward position nd my mob-[protected]

Hai Vodafone Team

My Cell phone [protected] Incoming calls not coming - The computer voice is -Temporarily out off service voice massage coming, please activated immediately
complaint number :[protected]

Dear Sir / Madam,


Earlier I was using Aircel connection (No.- [protected]) which was port to Vodafone (Relationship no.- 1.[protected] in the month of July'15.All the dues are cleared.But yesterday I got a call from Aircel saying Rs.391/- was due because of which they have disconnected my line.I have made the payment of Rs.391/- yesterday itself (receipt copy is enclosed through attachment).But still they have yet not started the line.I am even getting some message frequently from tomorrow written "Sim not provisioned.Error Code - MM#2".


Kindly look into the matter and startup my line soon as I am facing a lot of problems due to this disconnection.


With Regards
Rabi Shankar
M: [protected]

Lalit Projects Pvt. Ltd.
404 Mangalam,
24 Hemant Basu Sarani,
Kolkata - 700 00

You all are very much correct at your place. I am also facing the same problem.

You all would be surprise to know that It's more than 45 days I am using the postpaid connection and my physical verification is not carried out till now. It's more than 3 days my services are stopped just because my physical verification is not done.

They just keep on sending auto generated mails. We pay for the services (along with service tax). But it seems they are least bothered.

I made complaint to Vodafone corporate care and appellete and sent email to ll the news channel as the advisors gave incorrect info and disconnected the call each time, however vodafone is not bothered about it and they are not even responding to my emails.

I never used profanity.

Its a disgrace on Vodafone, for providing pathetic service.

Thanks.
Gurmeet.
[protected]

Definitely agree with you, I have been facing similar issues in being charged foer services not use while customer care exectives are either rude and or just put you on hold with no resolution despite mutiple follow ups, Vodafone is very quick to block your number or do something as severe as sending a legal notice to a consumer. After sending the notice, they have agreed that the fault was theirs and have rectified only some of the charges, yet to get a full resolution though. Do they realise legal implications of this?
Even after marking the CEO, there is not correct resolution.

Thanks & Regards,

Pallavi Karulkar

I even had a pathetic experience with Vodafone. Even after having a postpaid corporate connection, they treat you like damn. Corporate service team is worst. No response at all on mails despite having written 4 times and visiting Vodafone stores. I have been using Vodafone for last 10 yrs. I have seen a dramatic change in service levels from best to worst. Thinking of getting of getting rid of it now

Hi, We are using [protected] from a long time. I wants to share a feedback of your store located at NCR Gurgaon ( PS Telecom). Experiance is very much poor or we can say pathetic. Since I had asked your CSR about 3G network availabiliy in Karnatka Circle. He was simply said. I cant able to provide details. While way of talking was very rude. So, I think you should look into..since its impacting Vodafone Brand Image also. Now am thinking to move out from Vodafone

Wrong information # [protected]


Hi,

I was getting sms regularly for offer on 3G Internet plan hence I called up on your helpline no. wherein agent told me I am eligible for 4G data plan up to 2 GB usage.

However I haven't got any information on Capping of amount of 1.5k.

Later I received call wherein I was told about Capping hence I called up your helpline no. for clarification.

Clearly told the agent to deactivate the plan and to convert it to my earlier plan.This time agent deactivated and activated Rs 450 Internet plan.

I don't understand why your CS team take customers for ride.

Now I want you to activate Rs 300 plan wherein i should get 3G plan upto 2 GB then normal 2G speed unlimited without any Capping or else activate my earlier plan of Rs 250 wherein I was getting 3G speed upto 1GB then normal speed unlimited without any Capping.

Regards,
Kamarali Shaikh

Very Good Morning sir,

my mobile no [protected]. i had got one sms from 611117 at 04:57pm on 11-July-2016. "Rs.204 recharg you got 32000 local sec. i had recharge on[protected] but still i have not received 32000 local sec still now. i have informed to customer care on 12 & 13 July but she was informed "if may be you have got 32000 loc sec. but i dont know fluent English about SMS. but this is not correct sir, if you give best offers to me give me best sms or dont send any like LUCKY DIP OFFERS. I hope VODAFONE is good and very better network in INDIA its my opinion, but this type sms i have loss of my money because i have LOSS OF MY MONEY. what i am do

what does the TRAI can do in this matter?
TRAI IS THE POWERFUL GOVNT. ORGANIZATION, WHO CAN AND WHO SHOULD UNDERSTAND THE CONSUMER GRIEVANCES AND DO NEEDFUL ASAP.

Dear Vodaphone Team,

I Have bought my Vodafone corporate plan at ₹99 but without any information my paln has been changed by ₹129. And when I contacted to customer care they had not informed me properly. My compaind no is[protected]. As my mail id is also attached with the bill inspite of this I had not received any information regarding change in plan.
As executive visit our branch is ready to give ₹99 plan.

Regards
Vikas Bana
[protected]
vikas.[protected]@gmail.com

I have been facing the same apathy from Vodafone.

there are a bunch of idiots sitting there who do not understand the customers issue and are just doing small lip service for the sake of their job.

I have been chasing them to clarify the reason outstanding amount since the last 4 months. Every time i get a bill, but no clarification.
All i hear from them is that i have to pay - Why? What for? How? No one has a clue.

They say they will get back with details, but never do.

Bunch of incompetent jerks

My post paid bill ( No. [protected]) for month of October 2016 is 413.47 Rs., but by mistakenly, I had paid 4141 Rs. ( i.e. 3323 Rs. extra). I had contact to our Boisar Vodafone store for above recovery, but they said not possible.
This post paid card is converted to prepaid on 08/04/2017. Customer care told me that, extra paid bill balance amount will be getting with 3 month.
Now 5 month gone, no any feed back & positive response from Vodafone Store or customer care to me about its matter.

Main 10 din sa mera call one side hota hai mera awaj mera ghar wala ko nahi milta hai c care sa bhi bat nahi ho pata hai

Aur na koi offer hai

Tum log ko ambani thick kar raha hai garmaa lat marka tumko india sa bahar karna chaya

Sala aam janta ko bakuf banata hai
Kuta sal voafone
One india one offer sala
C care sa bat karna main 10 rupya khatam ho gaya lakin mera ghar main abhi tak bat nahi hue
Jaldi problem solvekaf

Dear Sir,

This is to inform you that I was running 50 connections of Vodafone along with one Premium number in the name of Amedure Pharmaceuticals Pvt. Ltd.

As I am the Director of the company and using one Premium number "[protected]" of Vodafone but I am sorry to inform you that the number is suddenly disconnected above two months back by your company without taking my consent as the monthly bill of that number is already paid. I have talked several times to the customer care and your respective stores but my number is still not activated.

The said number is already distributed for all my business concerns and it is printed over 1 lakhs Posters and Hordings and I am facing the business loss of more than Rs. 20 Lakhs till now which can not be reversed due to sudden disconnection of your number.

I would request you to kindly restore the number by immediate effect.

Thanking you,

Amit Kumar
Director,
Amedure Pharmasutical
Ranchi. Jharkhand.

do mouth to mouth advertisement not take or use Vodafone. write to PMO office write to telecom minister

I also agree with above mentioned issues. I faced the same today. I did a recharge of 349 two times from vodafone.in. It is clearly mentioned that you will get 1.5 GB data per day and it is still showing same in site.
But I get 1.5 only for 1 day. Ridiculous.

And get no response from support. They are just putting your calls on hold or ask to wait for 24 hours. After 24 hours they ask u to wait more.

Jio has broken there back and now they are showing there shameless face.

Dear Sir

I have been a satisfied customer with vodafone since long time. My mobile number is [protected] But I regret to inform you that nowadays I am having difficulty in conversations due to poor network reception. The handset’s network indicator shows full signal but I cannot make a clear phone call. I am from Trivandrum, Kerala I am working in statue and staying in Pulimoode. This unwanted obstruction posing lots of inconvenience for me. I am complaint this to your customer careFEB25 / 2016 they provide a technical person and he visited our office and observed it having complaint with your network reception. Last six month I am suffering this issue. Basically I am a business man and loose lot of money for this type of poor performance.

My plan is SME_149 unfortunately my hand touch your app higher plan changed TED_349at the time we are called your customer care .customer care executive told within two day change to old plan till the time no response .

In this situation, I would request you to take necessary actions to resolve this problem as early as possible otherwise I am going to file a consumer form.

vodafone customer relation officers& appleate authorety officers are very very bad response in my complaint

18/11/2017 one executive call my phone provide wrong commitment .Still now i am waiting 2days no response.so we are call your customer care then one of your exicutive( Madam ) told out bond team wrong commitment provided last 20-11-17 called person.

Vodafone cheating to customer so 0ur port ID: VL124383.

Eranakulam Customer care cutting calls rather than assisting.([protected])

Kill the ones carelessly and irresponsibly working and calling it as customer support. It was all employed by the corrupt Vodafone management to work that way

From: Samrat Chakraborty [mailto:[protected]@pridehotel.com]
Sent: 03 August 2018 11:17
To: nodal.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; corpcare.[protected]@vodafone.com; [protected]@gmail.com; d.[protected]@nic.in; [protected]@nic.in; sunil.[protected]@vodafone.com; corcare.[protected]@vodafone.com; 'Atul Upadhyay-Vice President, Pride Hotels Ltd.'
Subject: RE: RE: Wrong Billing for [protected]

Dear Ms. Tanmayee,

First of all I would like to thank you for taking the pain to reply my Boss’s mail dated 1st August, 2018.

Myself Samrat. I am the Executive Secretary to Mr. Atul Upadhyay - Vice President, Pride Hotels Ltd.

Sir has already given all the details in his previous mail. I hope his last mail is sufficient enough to make anybody understand about his grievances provided if someone genuinely tries to understand and sort out his issue.

Please find below my reply with regards to your trail mail marked in blue.

We also request you to please find the attached responses sent to you after reaching to us on our correct communication ids. Going forward, we request you to please write to us on our written communication ids only in order to have your concerns addressed within stipulated time. These details are also mentioned on our website as well.

Requesting you to go through all the attachments which I am again attaching for your perusal.

1. Snapshot of his Gmail Account where it is clearly highlighted that mail has been delivered to correct mail ID, 29 times and if you see clearly, he has also received auto generated acknowledgement mail dated 12th July, 2018. Please check the attachment referred as IMG 0735.jpg. If you want we can forward you all those 29 mails.

2. The SMS’s which have been received after activation of IR 500 pack. (Please check the attachment referred as 6305a[protected]f3-acc4-39e22a4e674c.jpg)

Based on your request received on 28/05/2018 via website to activate the 599 10 days validity international roaming pack, the existing daily Rs.500 pack was correctly deactivated and you have been charged accurately as per the 599 roaming pack benefits.

Yes, as mentioned and confirmed in the previous mail that IROAM 500 daily pack was activated on his mobile on 28th May, 2018. For that Mr. Upadhyay got a message also from your end which he had shown to Mr. Milind and informed him.
But after getting the message he was unable to make outgoing calls nor could he download any mail. That’s why he had tried and activated IROAM 599 pack through your website.
For that he had not received any notification/ message from Vodafone.
My question is, when IROAM 500 was activated then why he was not able to use your services available in the pack.
When he tried online to activate the IROAM 599 pack, did your portal gave any kind of intimation notification that IROAM 500 is already been activated in his mobile, would like to change to a new pack (IROAM 599) or not.
This clearly indicates system failure from your end and as per the IR 500 pack his bill should not have crossed more than INR 3000 – 3500 and you have charged triple.
Mr. Upadhyay was not being intimated by the system nor he was aware of the fact that a new pack has been activated on his mobile phone.

Considering your relationship with us, as a token of gesture, we have already credited Rs.500+18% GST towards roaming pack rental and waived off 10%+ GST on the international roaming usage charges.

Relationship certainly matters undoubtedly if you / Vodafone would have shown inquisitiveness and /eagerness and would have taken immediate actions to resolve his issue. But it took 50 mails, sent to different mail ids of Vodafone Officials to resolve his issue. (If needed I can attach all the 50 Emails for your perusal)
But unfortunately nobody bothered to revert him with a solution at a glance.

Yesterday also after paying the excess money to Vodafone (Almost triple) his services got barred twice. One during morning hours and again from 2020 Hrs. The entire night Mr. Upadhyay was not able to make any call. He had also called up your service centre to resume his services.
This clearly shows lack inter-departmental co-ordination and being such a renowned International Company such glitches are not expected.

We too are in service industry and we know very well how to maintain long term relationship our customers. If there is any customer complain then that needs to be sorted out within 12 Hours. It should not take 50 days to resolve the issue.

Anyways I do hope that no more clarification is required from Mr. Upadhyay and he is also not looking for any clarification from Vodafone.

ITS ENOUGH ……………..

Mr. Upadhyay has already decided to move on and opt for some other network operator.

Vodafone’s unprofessional approach for solving one Customer’s issue in turn created a negative impression amongst 2200 customers since most of the employees of the entire Pride Group uses Vodafone network.

To conclude I would like to mention to what Mr. Upadhyay has written on his last mail that

Remember we are in service industry and in this industry “the Customer is always the King”. If you don’t care for your Customers, your Customers too will not care about you.

Thanks & Regards
Samrat Chakraborty.
Exec.Secretary to VP and Business Centre Incharge

Vodafone is a third class provider. they don't respect their customers. Their customer service reps are liars who are paid to give wrong information and disconnect calls ... Their CEO is a big chutia

Really

Vodafone is froud. I have been using vodafone number for last 10 years
Last month my mobile bill reached more than 6000 I asked customer care how my bill reached this amount they told me you have taken Netherland services for moving abroad without any purpuse the services activated then some one called me from Vodafone told me that we are going to settlement we have reduce your bill you pay two thousand I paid him directly after that it showing that your reaming amount is same after - 2000 really it's froud vodafone

It is with great sorrow that I write to you today regarding my voda phone service. While your service has never had problems before, recently I have experienced severe interruptions to my Internet & calls. As discussed with Mr.Rajendra & Sonali Jagtap, they committed that the services will be resumed by today eod 12AM
I believe that because I have not received the service I am paying for active plan. I should be refunded at least a month's worth of service.

The problem began on Dec 21st 2018, when my Internet & outgoing went down for not paying the amount on time, but i had already paid the amount on 21st Dec 2018 & my amount was deducted thrice times which was not refunded.

I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am paying for. I work online, so it is essential that I have Internet that is functional. If you cannot guarantee service, I will have to move to another provider. Please call me at [protected] to explain to me what you intend to do about this situation. I would normally ask that you email me at the address replied, but since I cannot guarantee that I will be able to access my email with your service, I would prefer that you call.

Thank you very much for your assistance.

I had shared below payment details which was made by me & was not updated & in terms of that i had paid thrice.

Vodafone hay hay, vodafone murdabad . Because
My no [protected] named Badri lal meena is not in service showing emergency call only, Vadafone not informed me what happened, Vadafone troubled me since 15 days. Please activate my sim for call. Airtel payment has been done on 2 march.
Airtel Receipt No: [protected]
Date & Time: Mar 2, 2019 11:28:45 AM
Amount: INR 56
Mode: CASH
AMSL Txn No: [protected]
Payment Receipt Link: http://eze.cc/r/o/rn05BDEF/
Ezetap Txn Id.: [protected]E[protected]. First My outgoing call blocked than after started outgoing my incoming calls blocked without information to me for incoming blocked, incoming remain blocked till 11 march even after this, so why I annoyed and unsatisfied with Vodafone. You are not doing good with customer.

HARE KRISHNA, HARE RAM
HARE KRISHNA, HARE RAM

HARE KRISHNA, HARE RAM

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I visit Vodafone store Aligarh, Marris road, contact personally with Mr manoj but they show negligency, ignore my problem now I claimed Rs500000/- claim through consumer coat Aligarh. There is sitting miscreants team. Besharm mujse sim band hone ke bad bi Rs500/- security, one month bill demand kar rahe . A beggar is better than u who not cheat and fraud others. This
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Final-Recipient: rfc822; vodafonecare.[protected]@vodafone.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; cluster5.eu.messagelabs.com. (46.226.52.101, the server for
the domain vodafone.com.)
Diagnostic-Code: smtp; 550-Invalid recipient
550 (#5.1.1)
Last-Attempt-Date: Wed, 03 Apr 2019 09:24:57 -0700 (PDT)

[protected] Forwarded message[protected]
From: B L Meena
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Dear Col. Anand Thapan,

We regret the delays faced by you in updating of your phone credits. We sincerely hope that you are now happy with the resolution taken by our customer care team.

We are committed towards making your Vodafone experience a pleasure. For further queries, please write to us at vodafonecare.[protected]@vodafone.com and we would be happy to help.

Regards,
Vodafone Customer Care, Delhi.

Vodafone — No assistance

I was asked to sms FREE to 56789 to get a free link for download of ringtones and wallpaper.I did it 3 times .My balance got reduced by Rs 9, nothing happened.I did not get any links.My GPRS is not activated.I didn't get any settings even after sending sms VL to 5258.I want an immediate assistance for this issue.I never expected such a response from a reputed company like Vodafone.My phone number is [protected].

Ratheesh Krishnan,
Bangalore.

Hi Vodafone, The undersigned visited your vodafone office situated near KSB Chawk PCMC Shahu Nagar on dated 10/02/2010 during evening hours. I paid Rs.600/- towards the bill for Jan-2010( 2 days before due date) Receipt Num. M&G/FOS/7143784. Still the automatic tape has started which irritiates the under signed.Listening to the tape and waiting for call is annoying and disturbing. Kindly stop this nonsence at once thank you for your hopeless services and poor qualitities of your customer Service System. If action did not take place I shall proceed in Court.

Dr. P.K. Gulwelkar
Asst. Commissioner.
[protected]

I got a message in my VODAFONE CELL that my mobile no.[protected] has been awarded as lucky winner for global LG mobile 2010 award. and I have won 3, 00, 000 pounds. They asked me to claim via email [protected]@live.com.I did so After that they asked me to deposit to RS.9000 in order to get stamped and notorization by U.K fedral court. I deposited RS 9000 in their respective account. After that they emailed me with the winning certificate, stamped by U.K goverment. They emailed me that my 3, 00, 000 pound is been kept in the temporary account of Cajamar Bank PlC, which is in LONDON.Plz. help me that whn will you transfer this amount in my account

I got a message in my VODAFONE CELL that my mobile no.[protected] has been awarded as lucky winner for global LG mobile 2010 award. and I have won 3, 00, 000 pounds. They asked me to claim via email [protected]@live.com.I did so After that they asked me to deposit to RS.9000 in order to get stamped and notorization by U.K fedral court. I deposited RS 9000 in their respective account. After that they emailed me with the winning certificate, stamped by U.K goverment. They emailed me that my 3, 00, 000 pound & Certificate has been sent to Cajamar Bank PlC, . Plz. tell me that whn will you transfer this amount in my account in India. Reply me soon

Respected Sir,
I am Ganesh Waghmare in big trouble(from India), 1 month before, I got a message in my RELIANCE CELL that my mobile no. [protected] is been selected as lucky winner for global LG mobile 2010 award. and I have won £500, 000.00 POUNDS !
They asked me to claim via email [protected]@gmail.com. That day it self I claimed for it. After that sweet emails from L.G life promotion. After that they asked me to deposit to RS.9500 in order to get stamped and notorijation by U.K fedral court. I deposited RS 9500 in their respective account. After that they emailed me with the winning certificate, stamped by U.K goverment. which is in LONDON. Again I got email from cajamar [protected]@live.com, this is email id of this bank. They send me a form, and asked me to fill this form with complete details, along with my account no. for verification.
RESPECTED SIR, problem is this that I have given my complete details, along with my account no.
AGAIN I HAVE GOT EMAIL, TO DEPOSIT RS 26000 IN THEIR ACCOUNT, IN ORDER TO GET TRANFER MY WINNING AMOUNT IN MY RESPECTIVE ACCOUNT... PLZ SIR HELP ME, I AM IN BIG TROUBLE... IN INDIA PLZ HELP ME SIR my name is Ganesh Waghmare and my Mobile No. [protected]

ya the same thing had happened to my airtel no. but it has been told that i had won a award to decline poverty .from [protected]@gmail.com.

My mobile number is [protected]
I'm living in kerala, and i am a customer of Vodafone.
On 25th September 2008 I saw my account balance as Rs.161.96/-.
But today(26th september 2008) Just after making three calls, I found my account balance as Rs.43.66/- . Each call could maximum
long to 2 minutes. So I was charged more than Rs.100 for nothing.
No extra services like caller tunes or alerts. When i searched this forum, I found hundreds of similar complaints. But I am ready to pay more potential on this as this is not the first time I am experiencing this. If justice is not on the consumers' phase I am even ready to advance for an appeal in the court, complaining the deceitful behavior.

Dear sir,

My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.

So kindly send the bill details.

Regards/Panchami

Hi Usha,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yh9apsh and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear sir

maine vodafone ke postpaid connection for commercial purpose liye the aur sabhi connection ki credit limit decide ki thi, lekin baad mai sabhi connections ke bill unki credit limit se jyada aaye, vodafone representative se pata kiya to maloom hua ki credit limit kahi kho gayi hai, maine again credit limit mail kiya lekin phir bhi bill credit limit se jyada aate rahe hai, baad mai maine majboor hokar saare connections 24.04.09 ko close karwa diye, lekin tab bhi bill aate gaye aur 29.07.09 ko connection bad kar diye gaye, lekin vodafone ki taraf se mujhe bahut jyada torture kiya ja raha hai bill fill karne ke liye

Hi Vipin,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ygvoykm and we’d be happy to help.

Regards,
Vodafone Customer Care.

I, am a new prepaid customer of Vodafone([protected]).They deducted Rs 30 from my account on basis of activation of any service(love guru alerts) which i never opted for..
in spite of repeated calls to there customer care i dint get good response. When i wanted to talk to supervisor no one attended my call n my call was put on hold for a long time n finally disconnected. None of the executive even bother to lodge a complaint and it's very harassing being customer of such a big telecom company.

and now if i tried calling customer care num 198 and 111 now IVR responding not able to serve your request. Really it is ridiculous

and the reply thay gave that reversal could not be processed as same has been activated by you.you can only deactivate it byUSSD *123*143# .
Its really strange to see such reply.this is the new method of fooling customers .better one should quit from their connection...

Hi Deepak,

We are sorry to see you to leave the Vodafone network. However, we hope that you would again give us a chance to service you. Please do write to us at vodafonecare.[protected]@vodafone.com and let us know how we may better serve you in future. Your feedback is very important to us.

You may also follow us on twitter: http://twitter.com/vodafonein or join our Facebook Commmunity: http://www.facebook.com/vodafoneessar?v=wall

Regards,
Vodafone Customer Care, Karnataka.

Vodafone — Disconnection and harassment

Copy of the e-mail sent to the company...

I’ve been a Hutch customer for I don’t know how long. Till you (Vodafone) stepped in, it was a good experience. However, the last few weeks have been harrowing, to say the least.



By all definition, I should be a premium customer. I had a Blackberry, a national and international roaming, an ISD call facility, a voicemail and whatever else. When I quit my job at Principal, all services on my phone were discontinued without any warning and I was literally threatened by your customer service executive (don’t remember the name) that I had to go to the store and sort this out. The reason given was the shift from an individual to the corporate account. Interestingly, before Principal (two-n-a-half-years back), I had an individual account for years with all the premium services. Hence, it is a bit ridiculous that you disconnect the phone. Just because your records aren’t straight, why I suffer.



Well, so far so bad. I then went to your Vodafone store at Peninsula Corporate Park and asked the customer service execs – Shanawaz and Shilpa Poojary – to do whatever was necessary (yes, WHATEVER WAS NECESSARY in capital) to activate the services since I was traveling to China and had to have an international roaming and an ISD service. I was asked to pay Rs1500 (despite as much credit in my account) and was categorically told that everything would be alright and I need not worry. The day I started my travel my phone was disconnected. Remember, this was despite my plea that I’m willing to pay and do whatever for continuing services on the phone. When I came back and approached Shanawaz again, he was cold and said services were discontinued for lack of documentation. I argued that I had got the necessary documentation and also paid some arbit amount for getting full service but he pleaded ignorance. Since, there was nothing else I could do, I waited and submitted my passport copy, signed some documents and the phone got re-connected after a couple of hours. Needless to say, my business loss was tremendous in that whole week.



Now, I find that my phone has been disconnected again. Your telephone executive (Samir) tells me that the reason is because the documents are in transit. After a week since the documents were submitted and the phone re-connected, how can documents be in transit? His boss, Tushar, refuses to come on line and I am told that my phone will be re-connected in another couple of hours. I don’t have to do anything, this time, apparently!!



What the hell is happening? I hope you realize that the only reason I am behind you is because of number portability… I can’t get the same number with another service provider. I can now understand why you guys are lobbying against it… because your service is and you know customers will switch. If you don’t want a customer why don’t you just tell him that he can’t stay. You have no right, whatsoever, to agree to render service and not do it, damn it!



I had to perforce buy a new connection from Airtel to switch my value-added services like Blackberry, ISD, etc. In a scenario, where companies struggle to keep premium, credit-worthy and high networth subscribers, you guys are actually subjecting them to a harrowing time. Surprise!!



Since, you guys have subjected me to this torture and I have had meaningful business losses, I wish to sue you and/or take you to consumer court. Haven’t done this before so it would be nice if you could advise me how to get a redressal.



Hoping for a reply though not really expecting it given the past experience.

my phone has been disconnected for 5 days.A message came in which it was written that "we have not received your photo,id proof"
but the fact is I have submitted these proofs.plz. look into the matter.My no. is [protected].

Worst Mobile service that I have ever seen in my life.please send me the details
how to deactivate the connection

Yes, I agree to the words of Mr.Srinivasan. I experienced the same with the great Vodafone. My new connection was activated by the Sion-Mumbai Office after receipt of my address proof, Photo ID proof. But my connection has been disconnected with in 3 days. The reason i was told, pls visit your nearest vodafone centre and your connection will be activated. I went to same Sion-Mumbai office they activated the connection in 2 hrs period. That time i have been told by the executive this is because of during address verification no body was at home!! Is this possible that we could sit at home for the executives visit? Again that inteligent executive visited the place and gave miss call to my mobile. (I thought that some one known to me is giving miss call due to some urgency) And i called him back. He replied sir, i am at your home are you styaing in the same address and other formal questions. I answered all his questions. That time i particularly asked that guy is there any other thing is required from my side pls tell me my connection should not be disconnected. He said no sir, nothing to worry verification is over for your mobile. Then next day evening i received a call from one of the call centre of vodafone. They once again confirmed me the address for billing. After 24 hours once again my outgoing calls was disconnected. I got shocked and called the customer executive. The reply i got from the (girl i dont remember the name) executive was so irresponsible. We cant do any thing your address verification is not completed because of that your mobile credit limit is set upto 500 Rs. You make an interim payment then your connection will be activated. If we want to get a credit limit of 500 rs. and making payment freequently for making our outgoing calls. What is the need of having Post paid connection? This happend 3 more times more. I requested the call centre people to tell your honerable executive to visit my place i took leave for 2 days only for that fellow ant sitting at home. They said dont worry sir he will be visiting your place in 24 hours. I was at home from Thurse day to Sunday but no one visited my place for verification. Again my connection disconnected. That was very very horrible day for me i want to make some imporated and emegency STD calls my out going service disconnected. I called the customer care executive and explained him i made online fund transfer of Rs.1600 pls activate my connection. That time all the juniors gave differenct differenct answers. One fellow said in 2 hrs your connection will be activated. 2nd person in 24 hrs your connection will be activated. At last at nignt 10 pm i spoke to one senior called "Subhash" gave me a valuable reply sorry you give me the transaction details in full i will activate your connection. I explained him pls i need to make some emergency call activate my connection til tommorow morning if am not giving the details you required de activate my connection immtly. The answer i have been said sorry sir, for this you have to approach some STD booth i can help you for this. What irresponsible answer and adivicing the customer for going to public booth??? After completion of all i received the bill for 2200 Rs. The worder full thing in that is they billed wrongly for 765 rs. extra. for that i have been tortured to pay extra as interim payment of Rs.1600. Now their reply is sorry. Now that valueable and responsible call centre senior "Subash" will pay the amount and interest for my extra payment received from me? AGAIN THEY ARE TORTURING ME NOW YOUR CREDIT LIMIT IS EXCEEDING PLS MAKE AN INTERIM PAYMENT. TILL DATE THE EXTRA BILLED AMOUNT NOT BEEN CREDITED TO MY ACCOUNT.

ONLY ONE WORD VODAFONE CUSTOMER CARE EXECUTIVES ARE NOT DOING CUSTOMER SERVICE JUST DEFENDING THE CUSTOMERS AND TORTURING THE CUSTOMERS. NOTHING TO SAY MORE.

TRAI IS MAKING STRONG THE SYSTEMS IN MSO (MULTI SERVICE ORGANISATION) BUT THEY WANT TO TAKE IMMEDIATE ACTION FOR BAD SERVICE ALSO. I AM SURE THEY (VODAFONE) WON'T BOTHER FOR ANY THING.

IF ANY ONE READY TO SUPPORT ME I AM ALSO READY TO FIGHT AGAINST THESE SERVICE PROVIDERS.

My brother have brought a vodofone prepaid connection.Last one or two day no.have seen a problem.the problem is received call, when the call, s coming, then no. have seen private no.pl.solution this problem.i have submit my mail id 5 or 6 days before.Pl solve this problem very soon.The no. is [protected].Pl check this no.

Thanks.

Just 7 or 8 days before my brother have take a vodafone prepaid connection.But last two days this nos service have barred.my brother have submit his mail id.But vodafone service say that when you are not depoist your documents, your incoming have been disconnect.Pl sir start my number.the no. is [protected].
thanks

Vodafone — abuse and harassment

dear sir
i m getting very inoffensive calls from this vodafone no. [protected]...i have already complainted in police but there is no result as far...I would like to get all the details of this no. in my emial id..

They are charging me Rs30/- per month for WOD service please deactivate this service from My mobile My No[protected] They are also charging me for World Record Alerts 50/- per month Please Deactivate both services

Hi Vikram,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yzrg85x and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — too much blank calls

Dear Sir,

This is Nisha Agarwal requesting you too please give me the complete detail of the number [protected] because there is too much of blank calls has been given to my number which really disturb me a lot. I am unable to concentrate on my job so please provide me the name and address of the number given above so that i can take some action against that person. Your help is kindly needed.

Thanks and Regards
Nisha Agarwal

Hi Mohit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ybj589u and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi
i am Tanuja H Thombare.my mobile No. is [protected].
Last two days I got blank calls from [protected] several times .When I called back to this No., no body was speaking ..., but non-veg sms coming from this number .Kindly investigate in this case .I want details for this number urgently .Pls make sure that this should not repeat again .

Thanks & Regards,
Tanuja H Thombare
Mob: [protected].

even i am getting the calls from pakistan.
he was asking that is my number getting displayed on your screen.
vodafone must have to take action against this.

thank you

Hi Sir/Madam,

My sister is receiving number of blank calls from unknown number:[protected]

He is calling my sister again and again and telling all kind of non-sense.
He is using to call her in the mid night.
Can you please provide me details of this no. and/or provide me good way of taking action against him?

Vodafone — getting blank calls

Hi Sir/Madam,

My sister is receiving number of blank calls from unknown number:[protected]

He is calling my sister again and again and telling all kind of non-sense.
He is using to call her in the mid night.
Can you please provide me details of this no. and/or provide me good way of taking action against him?

Hi Akash,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ylyf2du and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear Mr. Nahas,

We understand our customer care representative has contacted you on your grievance with regard to the offers on bonus cards.Please do write to us at vodafonecare.[protected]@vodafone.com on any further queries and we will be happy to help.

Thank you and Regards,
Vodafone Customer Care, Kerala.

Hi,

I have vodafone Post Paid Connection from 10-AUG-05 of which my services are barred. I am unabe to take or make any call. I have received the call from voafone for re-submitting my documents which they want within 24 hrs but I told them I can do only on weekends as on weekdays my office timimg didn't allow me to go to vodafone store and submit my documents.
Now today they suspend my no. without intimitaing me.I have called them then they say within 2 hrs your phone will be activitaed but till now it has not been activated.
I call number of times but they just put my call on HOLD rather than talk to me. This is the Mental Harrasment I ma facing as there are some urgent call which needs to be attanded by me.
Thanks. Mona
[protected]

Hi Rohit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ydcaz43 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear Mr. Rohit Mehta,

We hope that our customer care team has been able to duly address your request. Do let us know if you have any more queries regarding your new prepaid connections at vodafonecare.[protected]@vodafone.com.

Regards,
Vodafone Customer Care, Delhi