My plan was 222-talk time for [protected], but just three months back, I got a bill where the plan was changed automatically without any request from my side for this number. Vodafone changed the plan lifetime and I got a bill of Rs 500 extra. I immediately visited your nearest service centre, East of Kailash, and after waiting almost one hour, I complained the same, and they promised that I will get revised bill… within next 72 hours. Please check your service centre, in front of me only a customer service representative send the mail to your higher authority from Vodafone East of Kailash office. I was told that once I received the revised bill I should pay. I was waiting for bill almost 10 days but no bill received. Then after 10 days my phone was suddenly disconnect. But frequently I get call from your Vodafone service for payment, I told change my bill and send me. I will pay, and request to please check my phone service… no outgoing call was possible. Every time, I had given promised but no solution.
After that two-phone bill they send. With addition of two months bill and lot of late payment without changing the same but surprisingly last three months I was no call from that number.
One-day one payment collection executive come to my home, I told the same to him and told him to check my bill and correct it and send me. If not disconnect my number and deduct from my security money of 500, what I had done. But no result.. Every time call centre of Vodafone call, I request them to rectify my bill and restore my phone but my problem is not solved at all and nobody bother to take care of customer genuine problem.
Second number also. I supposed to pay 15th of every months and if you see my check payment, I am paying before 15th but they are sending me late payment in last few bills. . But frequently after that two-phone bill they send. I complained but no solution. From today without telling me anything. That number also suspended.
Either my service is stopped or not that is not the criteria main points here:
1st, why Vodafone not bother to provide the solutions for last three months and unnecessary billing to me whiout any phone connection and harassing the honest and genuine customer like me.
2nd for payment calling four times a day but why not my problem was solved.
Why they are made my handset out of order because my handset number is with them. This will be seriously viewed.
3rd it was Vodafone mistake to change my plan without any consent of mine and because of I want solution they started one by one wrong step and I tortured and harassed by Vodafone.
4th If the number is disconnect like this and I will not able to call and then you will send a bill with full Charge of 299 plan, this will not be acceptable at all.
5th if I am not getting the solution… and the way Vodafone harassed me will not be acceptable by us at all and same will be conveyed to 1st higher authority of Vodafone,
I want this matter should enquire by independent agency from your Vodafone.
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I was totally out of touch with everybody because of Vodafone’s unacceptable approach.
