Vodafone India Complaints & Reviews

Hello,

Vodafone service is now become worst. They simply dont want to answer customer queries and dont want to assist their customers. They should change their slogan to "Not Happy to Help" :(

When we call 111 , there is all mess. I tried to understand it by dialing 3-4 times and requested their IVR system to email me itemized bill for the month of january , february and march 2010. Once I disconnected the call, they sent me SMS that "your request id number is[protected]" on 20th march 2010. They are still sending me soft copy of my bills. I was properly receiving ebills till december not sure what happened to them they stopped sending me bills from january 2010. I am still waiting for their emails. They simply dont care and I am not sure what they got by designing that worst IVR system which is not helping their customers.

I contacted their representative in january and february to disable ISD facility for my mobile . They told me to send sms to this and that number and assured me that they have disabled the facility and it is still active on my cell. God knows what type of staff they have and what actually they do when they disable ISD facility . I think they think disable any facility means "keep it active" .

When I try to contact their complaint department, that auto voice lady just says "Sorry we cant process your request at this time" and call get disconnected. I am not sure at what time they can process my request.

To resolve my problems I am trying to register their website at

https://myvodafone.vodafone.in/NWSS-Project-context-root/NwssFRR.jsp?Circle=0014...⇄

which is also not working

it just hangs once we enter all the information and hit enter.

Do anyone knows if we can have the same number by switching to another provider ?

Thank you,
Rajashree

My plan was 222-talk time for [protected], but just three months back, I got a bill where the plan was changed automatically without any request from my side for this number. Vodafone changed the plan lifetime and I got a bill of Rs 500 extra. I immediately visited your nearest service centre, East of Kailash, and after waiting almost one hour, I complained the same, and they promised that I will get revised bill… within next 72 hours. Please check your service centre, in front of me only a customer service representative send the mail to your higher authority from Vodafone East of Kailash office. I was told that once I received the revised bill I should pay. I was waiting for bill almost 10 days but no bill received. Then after 10 days my phone was suddenly disconnect. But frequently I get call from your Vodafone service for payment, I told change my bill and send me. I will pay, and request to please check my phone service… no outgoing call was possible. Every time, I had given promised but no solution.
After that two-phone bill they send. With addition of two months bill and lot of late payment without changing the same but surprisingly last three months I was no call from that number.
One-day one payment collection executive come to my home, I told the same to him and told him to check my bill and correct it and send me. If not disconnect my number and deduct from my security money of 500, what I had done. But no result.. Every time call centre of Vodafone call, I request them to rectify my bill and restore my phone but my problem is not solved at all and nobody bother to take care of customer genuine problem.

Second number also. I supposed to pay 15th of every months and if you see my check payment, I am paying before 15th but they are sending me late payment in last few bills. . But frequently after that two-phone bill they send. I complained but no solution. From today without telling me anything. That number also suspended.
Either my service is stopped or not that is not the criteria main points here:

1st, why Vodafone not bother to provide the solutions for last three months and unnecessary billing to me whiout any phone connection and harassing the honest and genuine customer like me.
2nd for payment calling four times a day but why not my problem was solved.
Why they are made my handset out of order because my handset number is with them. This will be seriously viewed.

3rd it was Vodafone mistake to change my plan without any consent of mine and because of I want solution they started one by one wrong step and I tortured and harassed by Vodafone.
4th If the number is disconnect like this and I will not able to call and then you will send a bill with full Charge of 299 plan, this will not be acceptable at all.

5th if I am not getting the solution… and the way Vodafone harassed me will not be acceptable by us at all and same will be conveyed to 1st higher authority of Vodafone,

I want this matter should enquire by independent agency from your Vodafone.
.
I was totally out of touch with everybody because of Vodafone’s unacceptable approach.

I am a doctor working and living in delhi and have been using vodaphone no [protected] for last 4 yrs now . there has been a poor network service for couple of years now . inspite of repeated complaints to the costumer service , the problem still persists . I get false assurances frm vodaphone that it will be resolved .
the problem is that there is low singnal strength near my home- i live in south delhi near alaknanda . the call gets disconnected when i'am on some important call and voice is not clear . I even changed my mobile phone and bought a blackberry smart phone -but the problem still persists . The voice quality is not good even when i am away from home .
Vodaphone has admitted that the signal strenght is low in the area( alaknanda ) and they are working upon the problem to get it resolved .
I am a doctor by profession and its improtant for me not to miss any call . my friends and patients always complain that the voice is not clear and every time they have to dial my no. many times to talk. i cannot change my number for obvious reasons.
There have been repeated complaints to vodaphone but of no use - its all gone into deaf ears .
I hope complaining through this media should make some difference .

Dear Sir,

I am a vodafone customer of Punjab circle at Chandigarh with mob no. [protected]. The customer service of vodafone is very poor. Inspite of lodging my request for deactivating caller tune service to my mob no. repeatedly on 22 Mar 10, they have not deactivated the same. Whenever their customer service is approached, rather than giving any satisfactory reply, they redirect a customer to some other number. Except speaking their routine courteous tone, they do nothing worthwhile.

It is requested that they do at least some semblance of customer service and help their customers. My request is still pending.

Harish Kumar Mittra

Prepaid Vodafone No. [protected]

I have received an SMS from Vodafone mentioning that they have charged Rs. 30 for the `Alert' service and my present balance is Rs. -15. I have never opted for this service, and the Vodafone has activated this service at their own. When I want to deactivate the service I could not do so. I have talked their dealer as well as their customer care. The customer care is saying that they are not responsible for this activation when I asked to deactivate this service and credit the amount to my account. But he kept my call in hold for a few minutes and no response has received from them after wards. Now-a-days, the customer care is charging the call made to them.

Kindly take up the matter with Vodafone and ask them to credit the amount charged for `Alert' Service.

Sukumaran K

I wrongly recharged an amount of Rs. 610/- for my vodafone number, which I accidentally typed as [protected] instead of [protected] (my number).

I have conveyed my problem to Vodafone Care. They replied that they will try to resolve it as soon as possible. But it is almost 3 months no action has been taken as yet for the refund of the accidental recharge. Also the person (Mobile No. [protected]) is not picking up my phone and not taking any calls and my repeated SMSes.

Please let me know how can I get back the amount (Rs. 610/-).

I have a Vodafone postpaid connection (299 plan). My calls get cut abruptly after few seconds even if the signal is good. this happens with every number.

Sir,
I am a prepaid customer of vodafone (Mo. No.-[protected]). I have duly activated GPRS and regularly acess the limited mobile internet contents through VODAFONE live .I strictly view the financial market data and avoid the video sites.I subscribe to the scheme that offers 11 mb free usage for 7 days and the package was sufficient for a week commensurate with my usage.On[protected] morning I found that Iam being billed for the access to the internet,so I immediately subscribed to the Rs. 23/- package thinking that my data download may have exceeded the free limit.My transaction was confirmed and transaction ID was
RB [protected].It was also confirmed that my prepaid balance at that relevant time was Rs.34.41 .Around 4 pm on that very day i.e.[protected] I found that my prepaid balance was reduced to negative.I was aghast since I was sure that I did not exceed the free data usage.I visited the vodafone store at Balurghat ( Dist. Dakshin Dinajpur,West Bengal) but could not get any satisfactory reply.
The amount is very meagre but the point is I HAVE BEEN CHEATED.
The next time even if they cheat me by 50 paisa I will want to see them in court.
I do solicit suggestion .

I am a Vodafone Prepaid customer.

A few days back, I had received an SMS from Vodafone asking me to submit by id/residence proofs along with a customer application form again to my nearest Vodafone Store/Mini Store within the next 7 days.

I am a resident of Naihati (24 Parganas North, WB). Consequent to this SMS, I had approached my nearest Vodafone Mini Store (231/3, RBC Road, Naihati) with the completed documents. My request to accept the same was denied, and I was asked to report to a Store. Over the next two days, I tried to submit my documents to Vodafone Stores in Barrackpore (SN Bannerjee Road) and Girish Park (opposite Girish Park metro). Both the stores denied my request on the ground that my connection is that of the West Bengal circle and not the Kolkata circle. I was in fact advised to submit my documents to a Vodafone Store in Kharagpur/Midnapore (both these places are over a 100 km from where I stay)!

I called up the customer care twice (once at 111, and the second time at 198), but they could not help either.

Really appalled to see the quality of service from an operator which is so vocal about their customer service (Happy2Help!!)

I was using this number [protected] from more than an year. This was having lifetime validity. I last switched it on in October 2009 when I went to kerala. When I switched it on in March, I see that it wasn't registering. On calling customer care from another phone, they advised me to recharge it for Rs. 200. Recharging didn't help though. Later from Vodafone store I learnt that this sim is deactivated in January and has been allocated to another person. Customer care should confirm the name before advising to recharge. I called customer care again after that. They said the number is free and i can get it back if I go to any Vodafone shop in kerala. Next time I call customer care, I was told the number is allocated to some other customer.
1. SIM being deactivated if not used for 60 days is not acceptable for a sim with lifetime validity. This doesn't make any sense. Customers can have foreign trips for coupla months. 60 days is too short. No other operator other than Vodafone does this.
2. Customer care executives talking to customers should have proper information about whatever they are talking about. They dont even seem speak or understand english properly. Their mistakes make customers loose money. Keeping untrained executives to talk to customers is not expected.

I'm also afraid that some vodafone employees might be involved in selling these numbers to anti-social elements for quick bucks. So, another purpose of this complaint is to make sure I dont get into trouble.

VODAFONE - please look into this ASAP. Here are the details you might require:
Mobile No: [protected]
SIM No on packet: [protected]
No. written on SIM:[protected]
Name: Sahadevan N
Permanent Address: Thekke Panakkat Paramba, PO. Karuvissery, Kozhikode - 673010
Currently reachable on +91 [protected]

Hi,
I am getting too many unnecessary promotional messages to my mobile daily (around 50 messages from TA-FUSION, TA-ClubNero,Kingfisher,TA-DJ VEE,TA-FRIENDS, etc etc). I tired deleting those messages daily. Pls help me in stopping such messages.
Thanx
Salai

dil se pack activated on my mobile no -[protected] automatically
it is very unfair sooo i want back my money



plsssssssssss

Dear,
I WORK FOR A MNC COMPANY WICH HAS GOT LOT OF TRAVELLING ACROSS INDIA AND ABROAD SOMETIMES,BUT A CALLER FROM VODOFONE SUBSCRIBER [protected] HAS BEEN SENDING SOME EROTIC MESSAGE TO MY WIFE @ DELHI AND DISTURBING HER VERY OFTEN BY CALLS SHE LIVES ALONE @ HOME AND I FEEL IT WOULD BE RISK @ SOME POINT AS MY KIDS AD WIFE R ALONE PLS GIVE ME THE DETAILS ABT THE PERSON CALLING SO THAT A QUICK ACTION CAN BE TAKEN.

SANTHOSH

Actualy iam using vodafone prepaid connection.One day i received a call from vodafone customer service, saying that they are introducing new postpaid tarrif plan i.e.monthly rent is 199Rs/-. Also they said that, i can active to any another vodafone number for free to talk for 24hr's from my mobile number which i will use frequently and 50Rs/- will get deducted from 199Rs/- for that vodafone number(which i have activated to talk freely). And also to pay 300Rs/- in advance. So i have payed 300Rs/- and i took the sim.
Now my OUTGOING call has been cancelld. I have called to customer care and asked for the detail.
Now they are asking me to pay the bill of Rs.2227. This vodafone people has cheated me by billing for the number which i have activated for free. Also they are asking me to pay credit limit amount of 1200Rs/- also. They didnot inform me about this credit limit only and now they are asking me to pay that amount also.

It's a worst experience in my life that, after trying and repeating more than 10 times a same statement could not able to understand by the telecphonic executive and he has a fear that, it should not escalated to his / her senior and try to convince the customer. Actually, he is not able to understand and say that, "It's perfectly alright" but still repeating the same sentence that, I cannot handover the phone to Senior.

Since he cannot take the decision due to lack of product knowledge, he has to handover the phone to his/her senior who can handle it.

It's rediculous.....

Dear Sir,

Mysel[censored]rvesh Chheda. I have converted by 2 mobiles of Vodafone connection from Prepaid to Post Paid. I was asked to pay Rs. 50.00 extra on each connection and told that I will get a selected gift after the activation. After Activation when i enquired they told u will get after the payment of your first bill. After Payment of first bills at Mulund (w) vodafone gallery they gave me 2 vouchers and told to send them at chandigarh. today more then 3 months have passed with no revert. I tried calling to Vodafone and they told to call at Innovative Incentives & Events Pvt. Ltd. at chandigarh. they gave me 3 nos. of shima malik [protected], vandana sharma [protected] and ashu sharma [protected]. but there is no revert from their side also.. I kindly request to refund my 100 rs. (50x2 connection) with my all courier charges.. i[censored] are not willing to send my gift. My mobile nos. are [protected] and [protected]..

I am bery much dissatisfied with the behaviour of Vodafone Essar in this matter,

Please do the needful.,

regards,

urvesh chheda
[protected]

I bought two new vodafone postpaid connection with friends & family pack on 27th Jan. 2010. After complete verification they activated my servecies but forgot to activate frinds & family pack and they even did not inform me. Due to which my bill reached upto max. limit very soon.
Again I forwarded my request on 11th Feb. 2010 & got confirmation sms on 13rd Feb. 2010 that my services has been activated. But till date (16th Feb. 2010 at 16:00) my services are not active and again my credit limit has been crossed. Details are following :

S.No. Cell no Request no. Posted Date Confirmation SMS Rec.

1 [protected] [protected] 11th Feb. 2010 13rd Feb. 2010
2 [protected] [protected] 11th Feb. 2010 13rd Feb. 2010

Till date I have deposited 1000 Rs. & still bill of Rs. 1000 need to clear. Now they are making fool of me & need help regarding this.


________________________________________________________________________________...⇄

Till date I have not received any call from vodafone customer care regarding this problem. Still bills are pending, need to review it (10paisa/min) coz its not my fault.

________________________________________________________________________________...⇄

My no. [protected] which is now temperary blocked is a used number. Ealier it was issued to Mr. Deepak Kumar who did scam of 35 crores and VODAFONE issued this no. to me.
Also I had requested to disconnect my another no. [protected] so why you are not doing this.

Note :- I will note be responsible for any inconvenience if anybody got a call from these no. ([protected] & [protected]) coz m not using these nos. now, only VODAFONE will be responsible for this.

hello sir
for the last 2months i have been using the vodafone now i need to activate call conference so i approched help line but they are saying that i need to fill some form &photo copy should be given to near voda fone service provider then only it will be activated but in other network without such these formalitis they are giving call conference so i feel that it is very bad & suppose if you want to sell any of your things in just sms u r activating i thing it will end at your costmer loss so try to avoid this

From: ritesh rana <[protected]@yahoo.com>
To: vodafonecare.[protected]@vodafone.com
Cc: nidhi.[protected]@vodafone.com; sanjays.[protected]@vodafone.com
Sent: Fri, 12 March, 2010 1:01:42 PM
Subject: Re: Complaint for Billing Charges-Vodafone No.-[protected]



Dear Sir/Madam



Sub: WRONG TRAIFF PLAN CHARGED



I am using above mentioned Vodafone connection since feb.2009 with Lifetime Postpaid @999 Tariff Plan but I was surprised when I received a my mobile bill through mail on dt. 08.03.10 they have changed my plan from Lifetime Postpaid @999 Tariff Plan to Talk 199 hello plan. Due to this reason my outstanding pending and I reply again & again your payment collection executives when i received my next bill i will be pay my all dues, but all these happend my mobile dissconnect from 08.03.10, I had already compalined regarding the same to your call centre to Mr. Manoj by comp. no. 69940468, but inspite of that i don;t have received any reverted back call from your side on the mentioned issue.



I used this Vodaphone connection approximately 1 year, Previously I have complained against vodafone regarding wrong billing services & activation so many things which customer d'not have required.

i have been facing numerous problems with your company for billing charges since connection activation to last bill because from my first bill I had looked that Vodafone activated many chargable services without my permission & information.


I am dissatisfied with your services from starting when i purchased this connection from Paramjeet Singh at your C.P. Vodafone Centre because as per your scheme my gifts for new connection still pending for the same and more over you dont live up to your motto "happy to help" its an irony because i have only been facing problems after problems . i would like you to look into the matter as soon s possible.
not receiving proper assistance from the cust care officers
I am fed up with vodafone

I WOULD LIKE A MANAGER TO LOOK INTO MY PROBLEMS AND
RESOLVE IT AS SOON AS POSSIBLE MY PATIENCE IS RUNING OUT.

Thanking You

& Revert me at Email: [protected]@yahoo.com.

Mobile : [protected]

i have done recharge online thru my credit card from vodafone.in on 5/3/10 but i have not credited in my mobile account and also not credited back in my credited card account,i have sent atleast 12 mails to vodafone delhi and they replied once only and give me assured for credited back amount in 72 hrs in my bank account,but 10 days have passed no one listing for my words and not giving my money.my number is [protected]
vijay kukreja
[protected]