Vodafone India Complaints & Reviews

Dear Sir:

I am using Vodafone Tamilnadu Prepaid. I have some problem with Vodafone customer care wrong infprmation. One of the agent give fails information about MNP welcome offer, So, that I am contact to customer care for the wrong information from customer care center. But they are refund the money, at the same time they are ignore my feedback and complaints, Meanwhile I have GPRS and Wrong SMS deduction. So, that I am try to contact customer care again, Agent's and floor supervisor are asking about that wrong SMS deduction, there is no option to take complaint about wrong deduction in vodafone. I am not happy with customer care agent and floor supervisor level so that I am request to every one, allow to speak to floor manager but they are not allow to speak to floor manager, because customer don't have rights to speak to floor manager. Many time floor supervisor, agent are disconnected my calls, put long hold, mute my calls, commands my call, I am mentally upset for this activities, So that I am complaint about that case to DOT. I am give a complaint about customer care activites to many time in DOT. Meanwhile I am speak to Mr.Sanjeev Arora. He request to me, send the DOT complaint number to his mobile number ([protected]). I am send my complaint number to his mobile. But still now I am not received any call from vodafone team, regards my DOT complaint. But they are close my complaint without any information about my issue. They are close my complaint with same statement. I am give a complaint about GPRS issue and customer care feedback, but they are send the same statement for my all complaints. Still I am unable to use GPRS in my number.

All of the customer care people disconnected my call every time, they are not allow to speak to floor manager, Operation Manager, Center Manager.

I am try to contact to Nodal and Appellate team more than 70 times, but there number is busy for all time.

Following customer care people give a mental torches, when I am speak to customer care.

1. Sibukesavan - Floor Supervisor - Say same answer for all my question "There is no option to take a complaint, feedback, and also no way to speak to floor manager". He ask to you don't have any problem then, why you call to customer. Still I am unable to browsing gprs in my number.

2. Uma mageswai - Floor Supervisor - Put my call for more than 45min in every call.

3. Deepan - Floor Supervisor - He also say same answer in my every call "No option"

4. M.Priya - Floor Supervisor - She command and laugh my call with her friends, while I am speak to customer care.

5. Sakthivel - Floor Supervisor - He also command and laugh.

6. Senthur Selvi - Floor Supervisor - Disconnected my call while I am speak with her, hold my calls also.

7. Riyash - Agent - He ask to me, your complaint not resolve over call, you come to my call center in coimbatore avinash tower.

and ect.

I need a answer for all.
Why they are do like this in my number.?
Why they not register my feedback..?
Why they are take a complaint without my knowledge..?

Please take a action against my issue

Thanks & Regards

Thiyagarajan C
Alternative Cell: +[protected]

I had faced excess billing problems and when I asked Vodafone to give details o[censored]sage they denied saying that we have no system to find out what is being charged to you. There after I have fixed billing limit to Rs.500 on my mobile but as per Vodafone my bill for March 2013 is 1335/- which is not expected as I had fix limit of Rs. 500. I complained on phone and also by email on corporate assist as the number is under corporate scheme. Vodafone has blocked my services long back before due date and also not answering my complaint.I am not willing to receive their calls for payment as they will be doing after due date that is 5th April 2013. I am not willing to pay rent for the period my services are blocked. Is there any authority whom I can approach for this problem??

My mobile number is [protected]
Respected sir,
i need call history to call this m6nths. (Jan,feb, march)

Complete cheating. I recently migrated from Docomo to Vodafone. Vodafone confirmed me MNP offer for new customers as 30p/min to all mobiles all over india. It worked well for 10days. However from then it is over charging and deducting all my balance. For 30 seconds it charged 0.66 paise. Do not know the logic behind this.
When I checked with vodafone people, they said this is an issue and raised a concern on behalf of me and promised to get back with solution soon.
Complaint number[protected]

There is lot of mismatch with each call cost deduction. Please assist at the earliest.

Thanks

Dear Sir.Mam


I recently bought a vodafone numbers last month

[protected]

for lajpat market vodafone care.

It was a 3g SIM under a scheme that i have to prepay in advance Rs
850x3=2550 for 3 months to get 8gb of 3g internet data and i will get a
internet dongal free with it.

Today i reached home to find a bill of Rs 850 +105tax i.e Rs955 to be paid
for using the data for last month,

Why do i have to pay for the same amount twice,If the bill is faulty please
reconfirm the same.

Please find my bank account statement and review the transaction dated 12th
feb for total amount of Rs2550.
--
Regards

*
Kunal Dewangan*
[protected]

Hi

I have vodafone connection & they have charged me wrong amount and now they are forcing me that i have to pay full bill otherwise they will deactivate my no.

This is totally not fair. Please help. Now they know that customer is from last two years with vodafone deactivation of no. Is not acceptable by customer & end of the day customer will pay full amount. Please help why should i pay unnecessary amount.

sir/madam
i prakash took new connection [protected] in april 2012. since im paying my bill on time(full amount). now i gave a application stating that i need duplicate reciept for the amont which i have paid till now. because i have to produce this bill to our office to get money back as reembaracement. cashier by name Vinod A in peenya vodafone store located @ jalahalli cross gave in writing that they cont issue duplicate statement(i have a copy with me). if i wont get bill ill not get the amount from office it ll waste for me. im asking reciept for the amont which i have paid. they are not ready to give. they are telling we cont help. its a corporate sim in total we are using arond 70 sims. and one more thing is i gave complaint([protected]) regarding network issue they told it will resolve by 18th march now they are telling it will take another 4 months for site plannig. ill not get network inside my home. is it possible for me to use mobile without network for 4 months. that to im staying inside city. kindly nessecary action n solve my problem.

thanking you

service not provide for taking with custmar care.ima trying to 5 days but no responce.
my mobile no is [protected]..
my service request no is [protected]

Concerned officer,
This is to bring to your kind notice that i have been your valued customer from the last 3 years (Essar days.../ hutch & now vodafone). But this is for the first time that i have received a sms on stating my present bill amount to be rs.1875 which no doubt is not at all possible since i have never crossed the limit of 300 per month regularly paid the same amounts on due date. It is very sad to see that a valued customer be treated as such. It is giving me nightmares since i am not in a position to pay the same as i have not misused my phone. I hope the company will take an action and provide me the fresh bill on actuals as per past for prompt settlement otherwise i will be forced to surrender the connection.


A quick response from your desk is awaited.

Regards

Priyanka shah
Mumbai

Mobile no. [protected]

Vodafone network in Bangalore is worst.Am not able to make/receive calls and not able to use data plan.I have registered complaint with registration number [protected].Its been 3 weeks since i registered complaint.I did not get proper response yet.They should either resolve my problem or should allow mw to port.I dont want any offers.I want good network coverage.

AN AGENT FROM VODAFONE COMPANY CALLD M YESTRDAY REGARDING PAYMENT OF MY OUTSTANDIUNG DUES.
AS I HAD ALREADY REGISTERED FOR MIGRATION OF MY NUMBER FROM POSTPAID TO PREPAID AND AS PER THE INSTRUCTIONS GIVEN TO ME I HAVE TO CLEAR THE DUES ON 2/4/2013.
AND I DIDI THE SAME BY PAYIUNG THE OUTSTANDING ON 2/4/2013.
BUT THE PERSON NAMED KARNAIL CALLING FROM VODAFON CARE CHANDIGARH OFFICE SEC 17-D CHAMBER 24. PROMISED ME TO MIGRATE THE NUMBER SOON. TILL 6 PM DTD 2/3/2013.
BUT NOTHING HAPPNED AS TH CASE REMAINED SAME. WEN I CALLD HIM AT 6. HIS NO. FOUND TO BE SWITCHED OFF.
THEN I WENT TO NEARST VODAFON STORE AND THEY SAID , IT MIGHT BE JUS RECOVERY TRICK AS NOTHING CAN BE HAPOPENED FROM THERE SIDE.. MIGRATION CAN BE DONE ONLY FROM VODAFONE STORES. AS THIS CASE MAY LEAD TO MISLEADING OF COSTUMER AND KINDLY TAKE A STRICT ACTIAON AGAINST HIM.

Hi,
I remenber i recharged my vodafone number([protected]) last month with Bonus Cards(1 paisa for 2 sec) for 90 days.
Now my call charges is 72 paisa for 1 min. How it happens?
I called to customer care but did't get any proper responce.
Please provide me my last 2 months transection to verify.

Thanks,
Amit

I have a problem with my internet pack settings that is provided by vodafone.. i have faced this problem before too.. they have rectified and solved the problem instatntly in the previous complaint.but now i have got the same problem after 2-3 months.they have told i ll get a call but my works have stopped because of no internet since 2 days.previously they did their task very fastly but this time m getting no response.they need to send a proper setting to my phone which will solve the problem.i kindly request them to do it as soon as possible.
my number is-[protected]

I had taken a Vodafone sim card for number [protected] in 2005. For which they suggested me to take the Centurion3 pack. Some years back I got a call from the service desk requesting me to activate the SMS pack for 35 Rs. Now for all these years I have been charged for these 35 rs for SMS pack and also some SMS outgoing package for 30 Rs which was activated with the centurion3 pack as well. When contacted the service desk, I got an extremely arrogant reply saying it is their job to sell packages, and I should have specified to deactivate the other SMS pack when this one was activated, otherwise I would be charged for both. I was not aware that Vodafone gets into such cheap acts to mint money. Also the CLIP charges I was told have been deactivated for postpaid plans since 2009, even the website says so. But Vodafone continues to illegally charge me Clip charges even today, claiming that it is not their responsibility to update the systems for reduced charges. They shall keep charging me until I tell them to stop the service they themselves have stopped. It clearly seems that their focus it totally on making money be it lying to customers, duping them of simply generating loopholes to make illegal money. I am extremely outraged by these pathetic tactics and service agents paid to fool people. Horrible and arrogant customer service to top it all. I want the refund for the outgoing message service that was never activated and Clip charges that I am not even supposed to pay.

This is regarding false commitment and how vodafone customer care is cheating consumers and harassing them.
I residing at east of kailash, called customer care for migration of my no. From prepaid to postpaid connection. On 09.03.2013, executive namely as vikas chaudhary, sales code-sve came and migrated my no. To postpaid with sme 250 plan. But according to him my rental tariff plan includes 800 min local + std free units. But today i visited vodafone store at sant nagar due to higher billing amount. After a long time about 1.30 hrs. I got my turn and mr. Sandeep checked the details and told me that vikas chaudhary has cheated me. The plan told was 800 min local + std free units and registered as 400 min local + std free units. According to vodafone store executive (Mr. Sandeep), it should be 800 local + std free units instead of 400.
Really, i am very much surprised by this. I requested him to amend free units on my no. He registered a complaint regarding this. Also, vikas chaudhary hasn't informed me that if i want to migrate from postpaid to prepaid connection again, minimum 3 months of billing is compulsory...
Really, i am very disappointed by this..
Still have not got any sms from your side, stating my ammended tarrif plan.
I am very much harassed by the customer care with no response at all. Lastly i request your highly esteemed office to please look into the matter

respected sir/ma'm
im a girl named rashmi arora from chandigarh and a student...a guy from dis no [protected] is continusly caling me agn n agn frm last 2 days..he's texting me abusive words n non veg texts too...once i pickd up his call and when i askd him who's he thn he sd ki madam 1 bar baat to kar lo hum itne bhi bure nhi h..baat karogi to dil khush kar dunga...m frm a very respectd and educated family...wil u plzzz help me...i realli need ur help...bcz of dis guy m nt able 2 focus on mah studies...u r mah only hope..

Hi

I have been using this connection ([protected]) for more than one year and also paying all the bills regularly.

In the month of Dec 2012 my Internet plan of Rs 99/GB was discontinued without any intimation and thus excess billing was done in month of Dec 2012 and Jan2013.

When i took the connection i was told that this plan was for life time.

I had already paid Dec 2013 which was excess billed.

I Had already posted a complaint in 1st week of Feb 2013 through your customer care centre at Dombivli west for reversal of Excess billing of rs 10937/-

This amount was calculated by your customer centre executive and he confirmed that neither a call was made nor message was sent before stopping this service.

Its unacceptable that without intimation any service is stopped and get charged for that.

But from last 2 months there is no progress on this and i keep getting calls for unpaid amount.

I have already posted a complaint on vodafone care and Nodal officer id and vodafone appellate id but the lack of support is unacceptable.

I have been a regular user of Vodafone for the last 2 years. I have been paying my bills on time too and my average bill is about Rs. 2,000 – Rs. 3,000 per month.

On March 21, 2013, I received a bill from Vodafone amounting to Rs. 17,438.05. I was shocked on receiving a bill for that amount because neither have I made calls that substantiate that kind of amount, nor have I travelled internationally to incur any roaming costs.

On checking the bill, I discovered that I have been billed heavily for my internet usage, for which I already have a 3G pack from Vodafone. I understand there is a cap of 8GB per month, but the usage for which I have been billed is actually impossible to achieve. Let me explain:

Take a sample from the itemised bill:

09/03/13-19:06:02
VF Mobile Connect
16400
0
940
**
09/03/13-19:06:15
VF Mobile Connect
2050
0
940
**
09/03/13-19:06:16
VF Mobile Connect
16400
0
940
**
09/03/13-19:06:28
VF Mobile Connect
34840
0
940
**
09/03/13-19:06:56
VF Mobile Connect
16400
0
940
*

According to the above sample, in less than a minute (54 seconds), I have consumed 152MB of data – this would translate into a speed of 3 MB per second or 24 megabits per second. That is impossible.

There are several such instances in the bill, which I am sure if checked from Vodafone's end, they will realise that I have been overbilled erroneously.

I have sent them several emails requesting Vodafone to take a look into the matter and correct the bill to arrive at a quick and smooth resolution to ensure I can make my payment on time and avoid the late payment charges. I am unable to pay such a high amount, especially since I have not even consumed the items I am being billed for.

However, their customer service has not just been unhelpful, they have actually been cruel. I have been assigned a Relationship Manager who refuses to pick up my calls now.

I have sent them at least six emails, finally begging them to just give me a complaint number so I can follow-up with the Nodal Officer and the Appellate Authority, but they have not even issued me a complaint number, and EVERY SINGLE TIME their reply is standard and automated - you have been billed correctly, we have checked your usage.

Excuse me, but I can actually prove that it is IMPOSSIBLE to use 152 Megabytes of data in 54 seconds even on your 3G connection.

They have absolutely no intention of resolving the issue. I know eventually they are going to hire goons to harass me and send me legal notices through random lawyers to browbeat me into paying them the entire sum.

This is nothing but extortion and blackmail by Vodafone. Absolutely ridiculous customer service. I hope this gets heard or read by the right people.

TO WHOMWSOEVER IT MAY CONCERN

MY Name is Rashmi Nautiyal aI work as a manger in wipro technologies.

My complaint number is[protected]


MY JOURNEY THROUGH HELL:

Today I am writing this mail to you after being totally hopeless and baffled and of course cheated by your company and your employees.

I recharged with 399 blackberry services for my phone on 19th march and till today the services have not worked , talking to your customer care they blindly told me to change the sim card and did not even pay attention or had any clue telling me what was wrong

Then on 30th march I went to Vodafone mini stores who told me that problem has been closed at backend by giving a comment that sim settings were needed and had been sent whereas nothing was sent

This is the second time I have been told to replace my sim card and I don’t know why

Finally I went to Vodafone store yesterday at nirman vihar where a gentleman claiming to me as highest authority instead of listening to the ordeal said today is Sunday go home it will get resolved by tomorrow , its 8 am right know and tomorrow strats at 12 am

I need to know that I paid 400 rs on 19th, still services are not started why should you cheat me with my money

I am absolutely shocked and speechless the guy claiming to be most senior at your store did not have any manners or customer handling skills in fact he challenged me to write to nodal officer and wanted us to just leave ,if he had gone little further I would have contacted police for harassment and intimidation of a girl

From my journey from Vodafone customer care to vodafone store I have realized that you guys are some sorts of autocrats who perfect in the art of deceiving customers to get your share of our money

For you customer is the least priority, customer care says they don’t know, mini store says they don’t know, Vodafone store says we don’t know

May be this mail is the least priority mail for you and would end up in trash box but if you giys have any morals or work ethics left please call me on my alt no. [protected] and try to listen to me
Get my problem resolved and start my blackberry services cycle from the day they actually start

I don’t know after more than 5 years why you guys are forcing me to quit Vodafone , infact even my husband and my parents are now pondering switching over to other networks
I know one or two switc overs don’t make difference but this is how start happens

I would again request your good self sir/madam that in your life if you have ever worked with any ethic or moral resolve my issues including starting cycle from the day it works if not , then no problem for me
Like your customer care representatives , mini store and voda store people you are also in my books not deserving your salary rather doing a day light robbery out of my pocket

Dear sir/madam,
We are disturbed a lot by unwanted sms o[censored]nknown Sim [protected].
So kindly mail details of the Sim such as name and address to my email id:lakkannaen.[protected]@gmail.com
Thank you.