Vodafone India Complaints & Reviews

199 monthy rental — Please correct the Billing Address

Dear Sir,

My name is Praveen kumar, and my new billing address as given below, and its already been informes to vodafone people.

17/5, -2-Floorr,
Thoufeeque Building,
Chowdeshawari temple Road,
Above Family Choice Stores,
Opp - Anjaneya Templa,
Maratahalli
Bangalore-560037

Regards,
Praveen
[protected]

Vodafone — Wrong Tariff activated against committed

i had been committed that i will be given 3 family and friends numbers which will be charged @ 10 p per min after converting into billing on my vodafone number. However the same has not been alloted to me and the agency person says it is a mistake from there side that cannot be rectified and hence i have to be with it.

Dear Mr. Singh,

Thank you for your email dated 08/04/2013 regarding the services for your mobile number [protected].

We would like to confirm you that as per the feedback received from our specialized Vodafone care team Per Min 249 Spl Plan have been activated on your Vodafone account as per your request only.

Hence we regret we are unable to activate the tariff plan with rental of Rs. 199 as we have not received any request for the same.

Further, if you still have any concern kindly confirm us by sending a confirmation mail, so that we can assist you accordingly.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Bharat Bhushan

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

-----Original Message-----
From:[anirudh.g.[protected]@gmail.com]
Sent:Monday, April 8, 2013 3:44 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Wrong commitment [REF:[protected]]

Dear Arpit Mathur,
I have check my form before signing it up its mention that it will will 199 as a rental. my bill has generated but i will not gonna pay extra, what so ever is the seen.


On Mon, Apr 8, 2013 at 3:14 PM, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Singh,

Thank you for your email dated 06/04/2013 regarding the services for your mobile number [protected].

We would like to confirm you that as per the feedback received from our specialized vodafone care team Per Min 249 Spl Plan have been activated on your Vodafone account as per your request only.

Hence we regret we are unable to activate the tariff plan with rental of Rs. 199 as we have not received any request for the same.

Further we would like to confirm you that we have already forwarded the details of your concern regarding the activation of internet pack @ Rs. 98, to our specialized Vodafone care team. Your service request number is[protected]. We request you to kindly provide us 48 working hours to get it resolved.

In case you need further assistance, please do call or email us. We?ll do our best to help you.
Happy to help,

Arpit Mathur

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in

3G Mobile Internet Data bonanza offer now extended*??!!!

For Rs.100 get 300 MB free

For Rs.375 get 1536 MB free

For Rs.650 get 3072 MB free

*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.

From vodafonecare.[protected]@vodafone.com
To anirudh.g.[protected]@gmail.com
CC
Subject Wrong commitment
Dear Mr. Singh,

Thank you for your email dated 06/04/2013 regarding the services for your mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that we have forwarded the details of your concern regarding the tariff plan share at the time of connection, to our specialized Vodafone care team. Your service request number is[protected]. We request you to kindly provide us 48 working hours to get it resolved.

In case you need further assistance, please do call or email us. We?ll do our best to help you.

Happy to help,

Kanchan Kotia
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

-----Original Message-----
From:[anirudh.g.[protected]@gmail.com]
Sent:Saturday, April 6, 2013 7:02 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Wrong commitment


last time i am sending what ever document i have it with me.




On Sat, Apr 6, 2013 at 7:04 PM, Anirudh Singh <anirudh.g.[protected]@gmail.com> wrote:

Mr. Arora,


What ever i had i sent with attachment see the full detail and i am sure vodafone can easily track the DSA with that detail.


To be honest i did a mistake coming to vodafone leaving Airtel. Since i have echanged to vodafone i faced problem from day one.


Leave this mail thing and start working on the issuse and resolve matterinternally please dont ask a document which is not necessary.




On Sat, Apr 6, 2013 at 12:34 PM, Vodafonecaredel (DEL-NE), Vodafone India <[protected]@vodafone.com> wrote:

Dear Mr. Singh,

Thank you for your email dated 05/04/2013 regarding the services for your mobile number [protected].

We would request you to kindly provide us with the following details, so that we can check your concern regarding your new Vodafone account:

Scanned copy of CAF (Customer agreement form)

Cash receipt

DSA/Agency name

Complete SIM number


We assure you that on receipt of your confirmation details, your concern will certainly be checked within 72 working hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,

Rahul Arora
Vodafone Care

Contact numbers


Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

-----Original Message-----
From:[anirudh.g.[protected]@gmail.com]
Sent:Friday, April 5, 2013 9:16 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Wrong commitment


This is scan copy of form which a representative gave me at the time of filling the form. please refer to it.



On Fri, Apr 5, 2013 at 9:20 AM, Anirudh Singh <anirudh.g.[protected]@gmail.com> wrote:

Dear Sir/Madam,
This mail is to inform you that i did a portability from airtel to vodafone.
During filling the form the representative you visited in my office mention me very specific about following thing:
1.Monthly rental : 199.00 INR
2.Free calls : 600 mins (National)
3.Free message : 200 (National)
4.2GB (Data usage) : 98 INR


Now, surprise is that when i heard the real offer at the time of verification that following are the things in real:
1.Monthly rental : 249.00 INR
2.Free calls : 300 mins (National)
3.Free message : 200 (National)
3.2GB (Data usage) : 199 INR


I need a justification on it as i am not going to pay, provide me the plan which was offer to me at the of filling up the form.
Fed up with tell 198 support people about it still no response after calling the from past 15 days
Yesterday i got surprised that they can't book a complain .

You guys are fooling around the customer solve my issue provide me the plan which was offered to me, Why dont you guys see the CAP form and show the scan copy to me also.

Dear Sir/Madam,
This mail is to inform you that i did a portability from airtel to vodafone.([protected], [protected] Numbers)
During address verification on call the representative mention me very specific about following thing:
1.Monthly rental : 199.00 INR
2.Free calls : 600 mins (National)
3.Free message : 200 (National)
4.1GB (Data usage) 3G.


Now, surprise is that when i see the real offer on the vodafone's site that following are the things in real and i have to pay 249.00 INR:
1.Monthly rental : 249.00 INR
2.Free calls : 300 mins (National)
3.Free message : 200 (National)

Hello!
For the last 7 years i had been using the same Reliance Pre paid connection in Delhi. Last week i ported it to Vodafone postpaid. My number is [protected]. The representative enrolled me for the plan 399 per month with the following details:
1. Free local and STD minutes - 600
2. Free 4G/3G Data - 1GB
3. Free SMS - 600

After activation of my vodafone number i was disappointed to see that they have activated a plan Per min 249 spl plan where i will get only 300 minutes of Local+STD minutes without internet. This is not acceptable at all. I want the pack which was promised at the time of enrollment.

Regards,
Nayanjit Deka
Mobile: [protected]

Vodafone SIM — Deactivation of Number

I have tried a many times to disconnect the connection by sending mails and even on tele calling. But the number is still running and the company is adding monthly charges of rs/- 250 every month, while i am not using the connection.

Kindly help me to come out of this problem.

Vodafone SIM — sim deactivated

plz active my sim i bought it it today and it does work! i tried to active but it not going through!please activated it i[censored] can i shall be very thankful to i[censored] sort out my problem thanks again!

Vodafone — Service deactivated without giving any proper information

Dear Sir/Madam,

This is regarding my nu [protected] due to late bill payment(10 days) vodaphone deactivated my registration without leaving proper message for the same.i jsut want to confirm can be take any action against this or not??

Regards
Raj

Vodafone — Deactivate the phone without information

Hello Sir,

I want to complain about Vodaphone. I took add ons connection ([protected]) on previous no [protected]. Then I have changed my previous address. They cut my new connection due to negative verification but they did not inform me at all. When I tried to dial the phone then I come to know that they have disconnected my connection. I called Vodaphone care and request to activate the no for next 24 hours as this was the single contact no at my home and there is my wife only at my home. But they clearly denied to activate the connection. Just I want to know that why they have deactivated my connection without any information or notification.

Regards,
Amrish Sharma
+91 [protected]

Vodafone SIM — won the mobile draw

message came to me saying that i won 950,000usdin shell int-l mobile draw i want to know that it was fake or true

My connection is prepaid & my no is [protected] without information, without any clarification they had stop the services of outgoing, i am not able to call anybody they had stop the services at evening time.
The thing is that if suddenly happen anything seriously and they had stop the outgoing services, if thing has been damage at my home who will be responsible for that.without any clarification how they stop the outgoing.i need the Compensate of Rs 10000 for there such behaviours.
Pls take the action ASAP
thank&regard,
Anil Singh
[protected]

hi im manoj
i have lost my mobile 15days back i want to block my number dis is my number [protected]

thanks

sir / madam

My mobile phone get lost yesterday. Please block my SIM no.[protected]

thanks
Rajput

Vodafone — Deactivate my sim without information

Dear Sir,
I'm using vodafone mobile no [protected] since last 03 years. But last month they deactivate outgoing call on my mobile, when i asked from customer care about this . they replied please visit any vodafone store and your service will be activate.
I went to vodafone store but they were saying your adress not maching in our records.after 02 days my no was fully deactivate.
I again went to Vodafone they said we'll try again for you but new connection will be post paid. I agreed and deposit RS.250 but still after 04 days no success.
I again visit at store they relied me sorry we can't get same number and they return me my money.
I'm facing big problem because all my online bank account and other govt. document are registered with this no....can any one help me on this issue,thanks. Manjeet.

Thanks,

Hi,

Thanks for the prompt reply. My current number is [protected] and [protected].


Thanks and Regards,
Chetan Oza

Vodafone — poor service,descent robbery

i have recharged my vodafone prepaid number [protected], amount 115/- but my card was not recharged, reagarding i called the customer care, they replied that i got only the bonus card, that is only the value added to my account,
again i tried with icici bank internet banking, with the topup of 125/-i got message the top up is again a bonus card, it s so rediculas, this is 6th time im facing the problem with VODAFONE, its a shame on this company,

I made a complaint to deactivate a song which was downloaded with out my knowledge and also made a complaint as to get back my downloading charges for the song(RS 15/-) and to set my previous caller tune as before, but they have completely deactivated my caller tune service.
Each time when i was about to complaint about it the new customer care executives are asking me to wait till the complaint registered by me has to be processed and that has become a routine task for them i awaited for one week but i they cannot process my request.Its a shame on this that they cannot process the customers queries.

Vodafone — Fooling Customers

Hi All,

My Name is Pavan H R. I was using Vodafone connection from 4-5 years. My Vodafone Number is [protected]. I wanted to convert my Postpaid connection to Prepaid Connection. Firstly I spoke to Customer Care (111) on this, the message was to contact near by Vodafone store. After visiting Vodafone Store, the answer was to wait for the period of 6 months from date of conversion. After 7 months[protected] the answer was to wait till 25-2-11. I visited Vodafone store i Banashankari location in Bangalore, people there have even no simple sense to ask customer to sit, however hope costumers will not expect this & they only expect only solution for their problem. But as even we serve customers, these people should not treat customers like this.
And now I wanted to cancel the connection, they was not in the position to know by outstanding Bill Amount so that I could have cleared. And even for courtesy, they were not ready to ask the reason for connection.

So I request If somebody can help me on this?

Rds,
Pavan H R

Vodafone — promotional call on my BSNL mobile

have u ever heard a company,that forces other cell customer to opt for their new connection . I recieved a call from vodaphone (no..[protected] )at 1.21 pm on 16.11.09 on my bsnl no. & last month also...............................................................................⇄ Dear VODAFONE people ; as the people say....u r the king of unwanted calls ,doing calls from churn numbers...... u have good ? reputation.------in stealing money from customer`s pocket when making promotional calls ...(in form of caller tune setup )............. please apne customer ko hi vodafone lene ki SAZA bhogne do .....dusre network walon ke ungli na karen p l e a s e ...............THANX for reading

Vodafone — Inefficiency in Porting IN

I've been trying to Port In to Vodafone from the past one month. My first request was rejected because of a contractual agreement with my current service provider, Loop Mobile. However, I got that matter sorted with Loop, generated a new UPC code (as the old one had expired) and gave it to the Vodafone call centre to reinitate the process.
Vodafone instead made a porting request to Loop with the old UPC number. Obviously it was rejected and I was intimated about the same.
Then, here's what all I did to get them to reapply with the new UPC number:

I tried calling Andromeda, who sold the new simcard to me and picked up my documents on behalf of Vodafone. They didn't answer my call.

I visited the Vodafone gallery at Fort. THEY SAID THEY CANT HELP ME. After insisting, a lot, the manager agreed to get in touch with Andromeda to solve my case. He spent half an hour trying to get in touch with the right person. Im not sure if he did. He told me it would take seven days to port in and that he had reinitated the request.

I called the Vodafone helpline to check the status on my request. It said that it had been rejected.

I wrote to Vodafone care email address. No reply.

I called Vodafone helpline [protected], at least 5 times over the next few days and gave them my new UPC number asking them to restart the process.

Nothing has happened. All I have is a Request ID: 443215.

It seems Vodafone is not at all interested in taking new customers. Clearly, they are not equipped to handle new business.

Happy to help, my a**.

Dear Vodafone Customer Care,

I visited the page you suggested in your comment above. It asks for a Vodafone number madatorily. As I mentioned in my complaint, I want to PORT IN so I don't have a Vodafone Number!

Just another example of your efficiency.

Not happy since you haven't helped.

Vodafone — NUMBER PORTING NON ACCEPTANCE

DEAR SIR,
I M SAURABH AGRAWAL FROM NAGPUR HAVING MY VODAFONE MOBILE NO.[protected] . MY ALL BILL PAYMENT DUES TILL TODAY R PAID
I WANT TO PORT MY NO. TO AIRTEL, BUT THE SAME IS NOT BEING ACCEPTED BY VODAFONE.
WHAT"S THE PROBLEM PL LET ME KNOW
SAURABH
[protected]@yahoo.co.in
alt mob [protected]

Vodafone — Ported number is not proper

Hi,

I recently ported my no [protected] from Reliance to Vodafone.But now my problem is I am not able to recieve any calls from reliance numbers from the day it got ported whereas its working for other numbers.
Please resolve my issue.

Vodafone — wrong debit

i have GPRS activated in my mobile. i went to yahoomail to check a mail and came out. i was debited with Rs.100.80 for this. when i called vodafone contact center an officer ( devi priya/Rogan) says that i have downloded a game. i have not gone into any wedsite to download and not clicked in any link wrongly... when i say this they say that their system cant be wrong. I even checked my mobile for the downloded game, i dont have anything in my mobile, i want a refund of this amount for which they wants me to visit the service center directly, for each and every single thing if i need to visit the service center then why do the hell they have a customer care... i dont understand. This is an day robbery... pls refund my amount.

vodafone cellular — Wrong charges debited

Sir,
I am a vodafone subscriber from Bhubaneswar. I always recieve disturbing calls from the vodafone promotional numbers. I have also made a complaint with them not to disturb me. Meanwhile I find that they have charged some payment last month for activation of Bhakti Sangeet, which I actually have never opted for. I came to know about this when an amount of Rs 30/- got debited from my account once again this month. When I rung to the Cust Care for reasons behind this they did not coperate fully. I also clarified them that i have not ever activated such services and if i would have done so then i would have definitely taken the advantage of the scheme at least once in a month since i have already paid for that.The cust executives disconnected the call saying that they are transferring the call to their senior executive. This had happened numerous of times i have tried to contact them.
Now that I would appeal in this place to get the amount refunded which i have been cheated and also compensation for the harrashment and tension in the process.
Thanking You

Janardhan
Phone Number [protected]

Vodafone Bangalore — no recharge done

RS 500 RECHARGED ON 11 SP BUT NO RECHARGE IS DONE RS 500 DEDUCTED FROM MY ITZ CASH CARD NO S[protected] PLEASE DO THE NEEDFUL

Vodafone Bangalore — recharge not done

TODAY I RECHARGED FOR RS120 BUT NO RECHARGE DONE THE AMOUNT DEDUCTED FROM MY ITZ CARD. THE SAME HAPPEND EARLY RS500 RECHARGED NO RECHARGE DONE BUT THE AMOUNT ALSO DEDUCTED FROM MY ITZ CARD. I ALREADY COMPLAINT BUT NO RESPONSE. ALL OTHER TRANSACTON DONE WELL. RS 500 RS120 CREDITED TO VOD0F0NE ACCOUNT. PLEASE RECHARGE OR RETURN THE AMOUNT TO MY ITZ CARD

Vodafone — ACCOUNT DEBITED ON LINE BUT MOBILE NOT RECHARGED

I WANTED TO RECHARGE MY VODAFONE MOBILE BEARING THE NO -[protected] ON 24/06/2010 AT 8/30 A.M FOR Rs51/ THROUGH ON LINE SBI. MY ACCOUNT NO-[protected] WAS DEBITED(TRANSACTION NO-CCA[protected] IG23690368 DT 24/06/2010) BUT MY MOBILE [protected] WAS NOT RECHARGED.I REQUEST THE COMPETENT AUTHORITY TO LOOK AFTER THE MATTER & HOPE EITHER THE AMOUNT Rs53.00(Rs51+Rs2) BE REFUNDED OR MOBILE BE RECHARGED.

Vodafone — RECHARGE NOT DONE BUT AMOUNT DEBITED

Dear Sir,

This is the complaint against vodafone, I have made a recharge on[protected] online through vodafone website, first I have got a screen about successful recharge, but when I checked up in my mobile I found recharge not done, but account got debited from my bank, when I have enquired vodafone, I have been informed that amount will be credited in my account in next 5 working days, even for the same I have got a confirmation screen shot.

But today 14-10-10, almost after a period of 2 months 10 days, none of the amount had come in my account, we have enquired serval times to them but they are just transferring request from one to other department, but not received any single amount in my account.

Mobile no on recharge done-: [protected]
Transcation ID -: MCIT[protected]
Transcation date-:[protected]
my name -: naval kishore maloo

I have got all the document vodafone receipt of recharge, vodafone receipt of recharge failure, my bank statement find in attached file.

So if you require any document please let us know, we will submit this with immediate action.

But please provide us Justice.

Regards,

Naval Kishore Maloo

Idea — amount debited but not recharge

dear sir
my mobile no [protected] i recharge of 100/- but it was unsucessfull
amont has been dabited from my hdfc A/c on 09/11/2010. time 6:30pm.

regards
Basant

MOBILE RECHARGE — amount debited but recharge not done

I have done recharge through www.free charge.in and my account is debited but recharge is not done worth Rs.60

I have done recharge through www.free charge.in and my account is debited but recharge is not done worth Rs.100

Dear Customer,
Greetings from Freecharge.in

For any queries feel free to write us at [protected]@freecharge.In or visit the below mentioned link in order to assist you.

http:/support.freecharge.in

Once you submit all the details, your query will be addressed with in 24 hrs.

Regards,
freecharge team
www.Freecharge.In
happy freecharging!!!

Vodafone — RECHARGE AMOUNT HAS NOT ADDED

Sir,
i recharged my vodafone mobile phone my transaction reference number is MCIT[protected] ; name akila; mobile no.[protected]; recharge date[protected]; for an amount of Rs 450.00 i received message as recharge successful but it was not successfully recharged as my phone is showing balance of Rs.0.10 and iam not able to make calls now

so i kidly request you to rectify the problem immedaitely

With Regards

V.Akila
Advocate
[protected]
Nellore
andhra pradesh

i am customer — complaint of manager

dear sir/madem
i was go, movie raaz_2 so i have complain to manager natraj adlabs in kota " that movie volume is too low.i call the manager and saw that increase movie volume than he come in cinema and he was very angry and he say to me some wrong words, and he had gone without lestion my complain.

vodafone messages — aboutwrong messages

sir, we received a message that we won some money by mobile draw amount of 500, 00, 000 so money as gift your company may loss the good wheel in people u please avoid sending this massage

Vodafone — Customer care people don't provide Complaint number

I have taken a mobile number from vodafone, they have blocked out going calls because of non submission of documents.
The documents have been submitted to the vodafone store and i am tired of going there and reminding them to submit my documents. There is nobody to look into the problem because vodafore executives in store say that they cant help and neither customer care people.
On calling customer care they dont generate a complain number! It is compulsory to provide a complain number as per TRAI rules.

Vodafone — customer care gives wrong info

Vopdafone customer care gives wrong information for GPRS activation. Till i am unable to connect GPRS & receive a settings. No one right law for mobile cellular service provider to serve a better sevices & also against complaints of service provider.

I am also recharge a98 Rs. for GPRS actvation.

Vodafone CC — CC does not allow customers to record the call with them

Today I called Vodafone Customer Care. I generally used to record the call with any CC, to have a proof on the conversation. But the executive of Vodafone CC to whom I talked today, does not allow me to record the call. He is very stubborn that he can only give information only if I stop recording. I feel that this is not fair.

Clement

Vodafone — no proper feedback from customer care people

customer care people says that v r made a call for tym pass ..
what u think about i dont know we are not wasting ur tym we are wasting our time to talk with vodaphone customer care people from last two months onwards..
any way u people doesnt take any action on this

Vodafone — not attend my complaint

sir
i ave voda custemer lst 10 years.nw inmrng i ave recived a mssge frm voda the mssge is ur caller tune is active nd Rs 45/- deduct frm ur a/c. bt am nt any call or mssge to voda ffor regarding caller tune .so am call to voda custmer care on 111 15 tme for deacctivate nd am snd mssge to 111 or 144 tha voda custmer care gv me this no. bt avery tme reaply me u ave entered the worng key word.coz am a 52 year old nd voda acctivate caller tune wed romantic song so whn sme body call me nd thn he / she asked me wht is this .avery body mke me fool or laughfing on me thts is worng bt no body of custmer care of voda solve my prblm .

Vodafone — Vodafone customer care not resolving my problem, recurrently disconnect my call

Hi ! my name is Balaji Thevar, i am customer of Vodafone postpaid from near by 1/12 years now. from many days i keep on calling customer care contionusly to solve my problem that give me some better offers on same plan ie:- 200 minutes free calling , 30 ps per minute, 200 messages free. because other networks are offering me at same plan all d above facility. i spoke to Vodafone customer care people 2 weeks ago related same matter and they agreed & insure me that with in 3days they will activate all the mention facility on my Vodafone number - [protected]. but till date they didn't start any kind of facility on my num.

And now when i am calling customer care people of Vodafone they are not at all co-operating with me, say's that it's all false we didn't promise such things, we will not offer you such facility an if you want you can walk out from our services and directly dis-connected the call & when i called them again they keep on dis-connecting my call again & again.

i want you take serious action against Vodafone, as this is the way to behave and talk with there customers and if they can't offer me such plan & facility on my number then why did they promise earlier to do. They are wasting my time and money both plus no mantely haresing me by disconnecting my call rapidly.

I hope you will take action against them as earlier as possible

Regards,
Balaji Thevar
[protected]

Vodafone — disconnected my outgoing calls n msgs..

m nt able to connect my call n even cant msg..now when i gave customer care center they are telling that its bcoz of document verification,bt i dnt hve any prior notice abt it..m facing many problem..m lossin my clients call..so plz help me out for my loss in business..

my mobile no is [protected]..

Dear Sir: I am a customer for Vodafone Prepaid Tamilnadu: [protected] . Today I have a network problem, I am unable to make a outgoing call properly. So that I am contact to customer care. Miss Rathika agent attend my call, I am explain about my network issue, she hold my call more than 6 times. I am told my issue in every time. but she not give a proper answer. So that I am request to transfer my call to floor supervisor. Miss Susila attend my call, she take a complaint about my network issue, at the same time she give that number[protected] for my complaint number on[protected].54am. But I am received another complaint number from SMS that number is[protected] on[protected];49am. So that I am contact customer care, Mr. Rajan attend my call, I am request to check the two complaint numbers, but he ask this not a complaint number this a call reference number only. So that I am request him, take a complaint about my issue. But he ask to wait on line, he transfer the call to floor supervisor. but after 2min that call will be disconnected. I am try to contact to customer again to take a feedback about that complaint number, Rajan disconnected my call without proper information, But Mr. Vijay Floor supervisor not ready to take a feedback about that case. So that finally I am try to contact again but Miss. Lakshmi work as a agent, she attend the call, I am explain about my issue, but she also disconnected my call. Still now I have outgoing issue, Please help to take a complaint and resolve my issue.

Dear Sir: I am a customer for Vodafone Prepaid Tamilnadu: [protected] . Today I have a network problem, I am unable to make a outgoing call properly. So that I am contact to customer care. Miss Rathika agent attend my call, I am explain about my network issue, she hold my call more than 6 times. I am told my issue in every time. but she not give a proper answer. So that I am request to transfer my call to floor supervisor. Miss Susila attend my call, she take a complaint about my network issue, at the same time she give that number[protected] for my complaint number on[protected].54am. But I am received another complaint number from SMS that number is[protected] on[protected];49am. So that I am contact customer care, Mr. Rajan attend my call, I am request to check the two complaint numbers, but he ask this not a complaint number this a call reference number only. So that I am request him, take a complaint about my issue. But he ask to wait on line, he transfer the call to floor supervisor. but after 2min that call will be disconnected. I am try to contact to customer again to take a feedback about that complaint number, Rajan disconnected my call without proper information, But Mr. Vijay Floor supervisor not ready to take a feedback about that case. So that finally I am try to contact again but Miss. Lakshmi work as a agent, she attend the call, I am explain about my issue, but she also disconnected my call. Still now I have outgoing issue, Please help to take a complaint and resolve my issue.

Vodafone — Not refunding My Excess pay Money

Dear Sir,

I am a user of Vodafone I have 6 connection of Vadafone in my home. and one of my No. I have the payment through on line process. but by mistake insiste of Rs. 1000/- I have done Rs. 10000/- and this regards I have call so many times to Vodafone CC but they are refuse to return the exess money to me & also not transfering the amount in my other nos. in this situation its very difficult to manage me because 10K is very big amount for me. Please help me this regard and advise me further.

Thanks & Regards
Dinesh Bhatt
[protected]

Vodafone Mobile Services — excess payment not return

Dear sir,
last month i have paid my vodafone mobile bill of 6500Rs through credit card. At that time due to server problem my transaction completed three times, due to which 19000Rs.has been reached to the company. i am asking from the company to return the excess payment to me through cheque but they are refusing to send the money back to me all my communication is through mail and i have all in written.

please help me i want my excess money back otherwise bank will put penalty if i will not pay the my credit catd bill.
my contact no is [protected], [protected]

Vodafone — not refunding money

hello si
,i m customer of Vodafone, having [protected] its my mobile number.
i have activated caller tune as ' yenu helabeku ande enadu". different song is playing rather than that. i have made called to customer care many time, but they are not responding. instead of that they are are wont allowing my number to connect customer care.
i have asked them to refund my money, than also they are not responding.

vodafone pre paid — amount deduction

i am using vodafone pre paid card, on 11th june i have got an SMS that ur mobile is activated with missed call alert service and Rs 30 is deducted for the same.
i have not sent any sms for activation of suc services...without my requirement, they have deducted Rs 30 and activated the service.

Vodafone — Faulty customer care service

I have purchased vodafone connection([protected]) on 23-April-2009 since then vodafone has not done my address verification correctly.
I have submitted proofs of my address and income more than 3 times (by handing over the xerox copies personally, by email, by fax). I visited your vodafone store located near Malhar Cinema Thane-West more than 10 times in this regard. But no use!

There is no mistake from my side. The address verification failed 2 timed only because of your mistakes mentioned below:

1. The person at your Soham-Sakshi Mini store (Located on Gokhle Road Thane-W) taken down my address wrongly. Your verification personnel dint got the address properly hence the verification failed. I proved this point at your Vodafone store (Located near Malhar cinema, Gokhle road Thane-W). I provided the house rent agreement as a proof which was provided at the time of purchase of card. The mistake was from vodafone mini-store's side.
2. After giving the correct address details the person reached at my residence. It is a bachelor accommodation, but on that day my roommates mother had come to our house. She was not knowing my full name and she confirmed my half name. At this time the verification person should have called me on my cell number or on my other alternate contact numbers. But this has not happened. The mistake is from verification personnel.

This is 5th time my connection is being disconnected. All 5 times the connection is disconnected without informing me. This has caused heavy inconvenience to me and my family.
You can track all my communication with your services. When my connection was active I was calling daily requesting for my address verification, credit limit extension and ISD activation.

I have met Mr Harish/Anirban of Vodafone store (Located near Malhar cinema, Gokhle road Thane-W) and told him about the consequences. My ref No is:[protected]. He has assured me that my connection will start today by afternoon but still it has not happened.

Its the same situation with me too

Vodafone — Faulty Services

I have been facing network related problem at my residence, i have complaint several times ince April 2009, however till date the services are not improved, i am facing huge losses because of this faulty service of the network provider, They are fooling me since 9 months that the problem will be resolved in next 3 months, again today they give me the same replies and no responsilities have been owned by the company

Vodafone — no service

my mobile service has been disconnected for three times . last time i have given appln that i m staying at the flat since 2000. who is coming for verification is ? if vodaphone wants i myself will take any officer from my car to my building and prove that i m staying in the same building . Why this harrrassment ? I am professional my mobile is very imp for me As your service WAS good i have continued your service . But last 15 days really i have lost so much because of your wrong verification . what sort of customer care you are taking ? Please i m requesting to stop this and pl connect my service . I am paying regularly . I have shown all original documents for three times what else you expect ?

Hi Purnima,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/c3bee2 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — no service

i m using my number [protected] from 10 years but from 10 days it is showing no net work so custemer call also not possible but some time it connect auto for some time please solve my problem either i will change my net work

Vodafone — worst networking

hi I have more than 5 year customer of vodafone. worst networking. last one month automatically cut the connection when speaking. some other person interrupted when speaking.

Vodafone — Network is worst

Hi Sir,

I have to register a complain regarding worst network of Vodafone in PUNE.
I have logged complain many times in their customer support but shown no response, they just use to tell that their is set up of new site near my location, from last one year.

Please take appropriate action against them.

Hi Ankush,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/BUmsZ and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Worst network

Hi Sir,

I am using Vodafone mobile number from last 3-4 months network coverage in my area is very very poor, i can barely hear what other person is saying moreover if i try to make a call most of the time network is not there and i can see only one bar or its start searching for network.

I made complainst couple of timeto vodafone customer care evertime they say we'll rectify the problem in one week now its been more than 3 months, my monthly bills rose from 1500 rs to 2500 rs as my call gets discooneted in secs and i need to pay for 1 min.

after repeated requests I requested Vodafone correct the problem and give concession in my bills as I am unneccary paying hard earned money and in return i get wrost network and voice quality.

They refused to give concession and on top of that now they are saying it'll take more 3 montsh to correct the problem.

I have told them i'll not pay the current month bill and they can go ahead and close my connection as its affecting me mentally and finacially i lost couple of deals beacuse of that.

please suggest.
my email id is [protected]@gmail.com

regards,

Hi,

I have prefered Vodafone for first time and I find really hectic now.Wondering why i have received this service.

Very Poor network in the main city Bangalore as the network goes off frequently and its not deducting again.

Probably would be switching over to other network if the same happens.


Thanks,
Vodafone user.

CONSIDER

PH NO.[protected]