Vodafone India Complaints & Reviews

I just tried the codes for the internet package when i tried *157# suddenly I got the message from the vodafone company and my balance 30 Rs deducted.
I called to executive but he did not solve my problem and he told me that i will not get back money which is deducted from my balance.
Please help customer for future that if customer try any code it should not be suddenly activated any service and deduct balance. Before service activate please send a confirmation sms for the activate service that customer would like to activate service yes or no.

Hello,

I Amit Soni purchase a postpaid data card for my personal use on dated 24th of Aug. 2011 and one of your executive named HARI ([protected]) came at my residence and he pitch me an new plan 399 rupees monthly rental plan in which i can use unlimited uses of 3G internet services because i am working with a cor prate company so i get convinced so i gave him an entail payment of 1500/- to him.

But after 2 days when i called customer care regarding about this services then i got to know that there is not any plan of 399 and my card is running on the 899 monthly rental plan with 3G services. and when i visited Vodafone store 2 times but they said that they are unable to help me so please tell me where i should go for justice.
my data card details are:-
Name - Amit kumar soni
IMEI no - [protected]
payment recipt No - 104625
agency name - Intouch Solution Ltd. A 42, naraina Industrial Area Ph-2, Near Batra Banquet Hall. new delhi - 28
Sim No - [protected].
Receipt Date-24/8/2011

Looking for an positive response from you.

Thanks
Amit Kumar Soni
[protected]

Dear sir,

I am having problem with my Vodafone Prepaid no [protected] due to Some unauthorized charges deducted by the organisaton.I talked provider customer care for the about the reason they said i activated caller tune by pressing keys. but i remember that i never done that and also said that caller tune activated pl revert back the deducted money........Rs.45/- and Rs.5/-

This is the second time they have activated the same as before. earlier i mailed to vodafone they reply as follows:


Dear Mazumdar,

Thank you for your email dated 20/03/2013 regarding balance for your Vodafone number [protected].

We would like to inform you that we have analyzed your above mentioned number and found that caller tune service got activated from your end through auto dialer on dated 13/03/13 and you have been charged appropriately for the same.

Hence waiver for the same could not be processed.

We would request you to please send us confirmation mail if you want to deactivate the same from your number.

The docket number for your future correspondence is[protected].

Mazumdar

I am Mithun Maitri. I am using vodafone postpaid card since 3-4 years. just I have purchased one new vodafone postpaid number with silver 249 rental plan. It offers me 500 min, 200 sms & 500 MB 2g gprs free.

Yesterday has generated the monthly bill of 3000/- I am surprised by this much of bill then I walk thru the bill. In bill showing the gprs usage has exceeded by 400 Mb that I haven't used any more then I requested the detailed log of GPRS for analyse but vodafone team can't support me into this.

I spend my two days to take the followup but they are providing the worst class service to me and they are directly avoiding my request So I need your help. Consider my humble request and I am expecting justice ASAP.

Either vodafone provide me the detailed log or subtract the extra gprs usage amount in the bill amount.

For more details plz mail me to mithun.[protected]@gmail.com

Thanks & Regards,
Mithun Maitri
mithun.[protected]@gmail.com

DEAR SIR,

KINDLY SEND ME INCOMING AND OUTGOING CALL DETAILS OF VODAFONE PREPAID NO.[protected] (FROM 01/02/12 TO 21/03/13) ON [protected]@yahoo.co.in

REGARDS
SUNIL TIWARI

Hi,

its been 4 days i migrated from prepaid to postpaid. I keep on getting messages from Vodafone saying this that service has been activated on your number and mind you without me doing it. I call customer care and spends minutes talking to them, on which they are charging me, in the end they ask me to log in to their website.

Each time i try to log in to their website, i get server error, try agian. and this has been happening no matter you log in @ 2am or 2pm.

I have know idea how my bill went from Rs 0 to Rs. 202. I have no source to find out what all services have been activate.

I just want to bring it to everyones concern what a bussiness vodafone is doing.

I have brought data card having Number-[protected] on 13/3/2013 by MR Ravi Rai-[protected]but still deactive
visited the Sec-18 Noida Vodafone store 3 Times but still no resolution, Called customer care but they are also not able to give the resolution,verification is done then where is the problem?what the hell vodafone service department is doing?received a call after doing mails continuously 3 days from No.-[protected] on 19/3/2013 told that the no. will be activated and he is also not picking up the call,...now i want that my complaint must be raised to higher level either refund my money or activate it within few hours..

//Gaurav
[protected]

I have been trying to get Vodafone to change the plan on one of our numbers ([protected]) to the 299 Per Sec plan which is listed on their website.

When I spoke to customer service initially around Mar 6th they told me that the request has been taken and the plan will be changed along with some of the other changes that I requested wihin 4 hours.

I spoke to them the next morning and they told me that one of the changes was made and they flatly denied any other change requests. They canceled the 0.50 paise STD along plan which would not have been necessary had I moved to the new plan.

I requested them to listen to the recorded conversation assuming that they have one and they asked me to specify the changes. After I specified them they said that the plan I was requesting was not a normal plan (whatever that means) and that I should goto the Vodafone store. I asked them to reactivate the 50 paise STD plan in the mean time so that I dont may extra for STD. For this they wanted to change me the full cost of the plan and not pro ratta. This was a way of making additional money while I waited for my plan to be changed.

I thought that going to the store was highly irregular but I sent my person there. They said that since this is in the name of a company please email corporate care from a company email id. I got this done.

They got back with a cryptic mail about contacting our relationship manager. We emailed back asking for contact details of this unknown relationship manager who never bothered contacting us or making him self known in someway.

They gave as an email address and no phone number for this manager. We emailed him on friday and have not received an acknowledgement forget a plan change.

I cannot believe that I have to jump through so many hoops to get my plan change. This is highly un ethical behavior.

I had problems with Vodafone 2 months ago as well during a port.

I think that their customer service which was the best in the industry not one year ago has become very very poor.

Vodafone Customers since 2003/2004

Varun Reddy
reddy.[protected]@gmail.com
Proof available in PDF if required

My mobile no is [protected] your company has didukted the 200/-rs amount from balance, after having the intern
et pack my complaint id is [protected] custmer care insure me that amount will be carry forward in my acount up to[protected], evan than amount is not forwarded me my email id [protected]@gmail.com i want the reply in matter.................

I was charged for Rs 36 for 12 messages to some special no 54999818, These messages were not sent by my mobile and customer care of vodafone says it was done my me and can not reverse these charges. Kindly let me know what type of no is this and reverse this excess charge. I faced same type of proble few years back also and that time charge was reversed. So reverse the charge and check how come this charge add in my bill. my alternate no for any communication is [protected].

Dear
Sir My Sim Card Blocked With Any Information






Regard
Dharmvir Yadav
Mob. [protected]

Hi,

Please go through the trail mail for comple info. In brief :- I also had raised complaint with appellate.[protected]@vodafone.com and from there I was requested to pay INR500/- only and they assured me the disputed amount would get reversed in next billing cycly which didnt happen and they also charged late payment fee. When I called today(20Mar130 to Mr Kunal ([protected] -officer appellate) for clarification he simply denied for any such commitment for reversal of amount.

They confirmed every thing in telephonic conversation with me on/after 22Feb2013 before this I was also exchanging mail with them.

Thanks,
Manish Sharma
Mb.[protected], [protected] (Vodafone post paid)


Please refer to trail mail below:-


SHARMA MANISH <[protected]@gmail.com>

Feb-22

to appellate.delhi, corporatecare..

Respected Sir/Madam,

Please go through the trail mail, I have been raising my issues with vodafone through mail but every time they are just coping and pasting the same revert that they replied in the first mail, it is rediculous...



Can you please help me out with this:-





I have been using vodofone postpaid services ([protected]) for couple of years.



1) On 16Feb2013 I got to know that my amount due for the current bill period was INR 706.74/- which was very unusual because usually it remains around 200/-.



2) when I raised a query with customer care (Vodafone) and also got e-bill statement on 18Feb2013 I found that INR 448.31/- (399+S.Tax) was additional charged againstBlackBerry Prosumer ULD 399 (15.02.13 to 14.03.13) which I never used.




3) I raised the query with customer care (Vodafone) many times till 19Feb2013 and asked them to waive off the over charged amount (INR 448.31) in the same billing period and I was also ready to pay the balance due (INR 258.43) on the very same day which they simply rejected.



4) Therefor I decided to switch to new service provider and requested for PORT on 19Feb13 evening.



5) Again I called their call center on 20Feb13 to resolve the issue but found no positive response.



6) then I asked them to stop services with immdiate effect and told them to get me the full/final settlement, so that i can pay off by today evening (20Feb2013), but again they simply denied to do it.



7) They started blackmailing me having said that I had to pay the entire billing amount (INR 706.74/-) by 20Feb13 (Due Date 05.03.13), else they will reject my PORT request which I need to switch to other service provider.







8) I am ready to pay the billing amount (excluding over charged amount) or even full/final settlement amount by today evening so that i can switch to other mobile service provider.





Please assist me to resolve this issue or suggest me how can I approach to Consumer Court for this.



Thanks,

Manish Sharma



Mb.[protected], [protected] (Vodafone post paid)















[protected] Forwarded message[protected]
From: CORPORATECAREDEL (DEL-NE), Vodafone India <Corporatecare.[protected]@vodafone.com>
Date: Fri, Feb 22, 2013 at 3:19 PM
Subject: complaint against Vodafone Mobile Services Limited - [protected]






To: "[protected]@gmail.com" <[protected]@gmail.com>




Dear Mr. Sharma,

Thank you for your email dated 22/02/13 regarding the service for your mobile number [protected].

We would like to inform you that as per our records BlackBerry Prosumer ULD 399service has been activated in your vodafone account on dated 13/12/2013 as per your request with reference number [protected] without any rental for 2 months,but the same promotional scheme has been expired.Hence you have been charged for the BlackBerry Prosumer ULD 399.

We would like to inform you that post deactivation of the same plan,amount will be adjusted on the forthcoming bill cycle.kindly confirm us .So that we can assist you in a best possible manner.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM Card card.

Further, we would like to inform you that you can also update your official e-mail Id by sending an SMS "EMAIL<space> official email Id" to 111(Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,

Vikram Singh

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


3G Mobile Internet Data bonanza offer now extended*……!!!!!

For Rs.100 get 300 MB free

For Rs.375 get 1536 MB free

For Rs.650 get 3072 MB free

*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[[protected]@gmail.com]
Sent:Friday, February 22, 2013 7:26 AM
To:[corporatecare.[protected]@vodafone.com]
Subject:Re: complaint against Vodafone Mobile Services Limited - [protected]


Dont u guys read the complete mail and what are the queries that have been raised in the mail. You are just coping and pasting the same thing again and again irrespective of the questions have been asked.

Can I get TRAI mail id so that I can approach them to get some solution for this and please dont copy the same format.

Thanks
Manish Sharma
[protected]


On 22 Feb 2013 03:00, "CORPORATECAREDEL (DEL-NE), Vodafone India" <Corporatecare.[protected]@vodafone.com> wrote:



Dear Mr. Sharma,

Thank you for your email dated 21/02/13 regarding the services for your mobile number [protected].

We would like to inform you that as per our records BlackBerry Prosumer ULD 399service has been activated in your vodafone account without any rental for 2 months,but the same promotional scheme has been expired.Hence you have been charged for the BlackBerry Prosumer ULD 399.

We would like to inform you that post deactivation of the same plan,amount will be adjusted on the forthcoming bill cycle.kindly confirm us .So that we can assist you in a best possible manner.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM Card card.

Still if you wish to port out kindly confirm us .So that we can assist you in a best possible manner.

We would like to inform you that you can update your official e-mail Id by sending an SMS ???EMAIL<space>email Id??? to 111 (Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,

Ajay Kumar Sharma

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


3G Mobile Internet Data bonanza offer now extended*??????!!!!!

For Rs.100 get 300 MB free

For Rs.375 get 1536 MB free

For Rs.650 get 3072 MB free

*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[[protected]@gmail.com]
Sent:Thursday, February 21, 2013 4:06 PM
To:[corporatecare.[protected]@vodafone.com]
Subject:Re: complaint against Vodafone Mobile Services Limited - [protected]


Dear Preeti,



Greetings!!!



with reference to trail, please find my comment below:-



1) BB Prosumer service:- When I did not raise any request for this, why this was activated in my account. I never wanted this and never used this service. I am using your post paid plan which means the bill should be raised in the next month but BB Prosumer Rental was raised in advance, Why? (i.e.the paid service started from 15Feb13)



2) Post Deactivation of the Plan:- Yes, please deactive this plan, if this is still active in my account as I have already raised so many request/queries for the deactivation of the plan.



Please do let me know, as I want to pay only the actual usage amount (INR 258,43) now and the remaining disputed balance (INR 448.31) can be adjusted in the next billing cycle.



3) Calling/SMS - I have never raised any query against calling details or SMS usages, therefor I am not doubting on your integrity or reliability.



My only concern is all about the BBP service that was activated in my account which i never wanted and asking for advance rental of the services which i never used.

4) wish to Port out - I called so many times to your call center to resolve this issue but never got any positive feedback from their end and observed that they never wanted to retain their old customer. Therefor I decided switch to and it would be great if you could help me out for this as I am ready to pay all the actual usage amount till dated excluding disputed balance (INR 448.31).



Looking for a positive response from your end and thank you very much for your kind revert.





Thanks,

Manish Sharma




Mb.[protected], [protected] (Vodafone post paid)










On Wed, Feb 20, 2013 at 5:33 PM, CORPORATECAREDEL (DEL-NE), Vodafone India<Corporatecare.[protected]@vodafone.com> wrote:



Dear Mr. Sharma,

Thank you for your email dated 20/02/2013 regarding the services for your mobile numbers [protected].

We would like to inform you that as per our records BlackBerry Prosumer ULD 399service has been activated in your vodafone account without any rental for 2 months,but the same promotional scheme has been expired.Hence you have been charged for the BlackBerry Prosumer ULD 399.

We would like to inform you that post deactivation of the same plan,amount will be adjusted on the forthcoming bill cycle.kindly confirm us .So that we can assist you in a best possible manner.

We would like to inform you that the appended numbers in your e-mail relate to our server numbers. The time duration mentioned in the bill co-relates with the time monitored at our Switch.

Please be assured that we can never charge you for calls or SMS which are not initiated on your SIM card, as our switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability.

As per the detail mentioned above, we regret to state that we would not be able to reverse the charges for the genuine usage initiated from your SIM Card card.

Still if you wish to port out kindly confirm us .So that we can assist you in a best possible manner.

We would like to inform you that you can update your official e-mail Id by sending an SMS ???EMAIL<space>email Id??? to 111 (Toll free from home network). We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Preeti Yadav

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in


3G Mobile Internet Data bonanza offer now extended*??????!!!!!

For Rs.100 get 300 MB free

For Rs.375 get 1536 MB free

For Rs.650 get 3072 MB free

*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.
-----Original Message-----
From:[[protected]@gmail.com]
Sent:Wednesday, February 20, 2013 1:22 PM
To:[corporatecare.[protected]@vodafone.com]
Subject:complaint against Vodafone Mobile Services Limited - [protected]


Respected Sir/Madam,



I have been using vodofone postpaid services ([protected]) for couple of years.



1) On 16Feb2013 I got to know that my amount due for the current bill period was INR 706.74/- which was very unusual because usually it remains around 200/-.



2) when I raised a query with customer care (Vodafone) and also got e-bill statement on 18Feb2013 I found that INR 448.31/- (399+S.Tax) was additional charged againstBlackBerry Prosumer ULD 399 (15.02.13 to 14.03.13) which I never used.



3) I raised the query with customer care (Vodafone) many times till 19Feb2013 and asked them to waive off the over charged amount (INR 448.31) in the same billing period and I was also ready to pay the balance due (INR 258.43) on the very same day which they simply rejected.



4) Therefor I decided to switch to new service provider and requested for PORT on 19Feb13 evening.



5) Again I called their call center on 20Feb13 to resolve the issue but found no positive response.



6) then I asked them to stop services with immdiate effect and told them to get me the full/final settlement, so that i can pay off by today evening (20Feb2013), but again they simply denied to do it.



7) Now they are blackmailing me having said that I have to pay the entire billing amount (INR 706.74/-) by today evening(Due Date 05.03.13), else they will reject my PORT request which I need to switch to other service provider.



8) I am ready to pay the billing amount (excluding over charged amount) or even full/final settlement amount by today evening so that i can switch to other mobile service provider.





Please assist me to resolve this issue or suggest me how can I approach to Consumer Court for this.



Thanks,

Manish Sharma



Mb.[protected], [protected] (Vodafone post paid)

The one of the worst network providers is Vodafone, People pls dont go for use Vodafone network. They always cheating people who are trust them.

Hi,

I have bought a Vodafone SIM card from Bangalore on 16/Mar/2013, and the Vodafone dealer told me that I have to pay Rs 50 for the SIMCARD. I checked the prepaid pack and noticed that the cost of the SIM is Rs 10, asked about this to the Vodafone Dealer. He says that i will get 35 Rs for 20 Rs talktime. I called up customer care and found that Rs 20 talk time offered by Vodafone and not by the dealer. So the dealer is the trying to cheat the customers by giving false information.

And also the Vodafone dealer promised me that the SIM will be activated by Monday evening (18/Mar/2013), now its almost 3 days over and the card has NOT been activated, called Customer Care multiple times and there were not able to give a proper answer as to why the SIM has not yet been activated!.

Not sure why the trusted Vodafone Dealer cheats their customers with false promises and Vodafone customer care not even able to answer as to why the SIM card has not been activated yet OR they were not able to tell when will be the card be activated!.

Its a competitive world, and vodafone does not want to be genuine to the customer who trusts their services.

Totally dis-appointed and am gonna look for some other service provider who can provide a better service.

Just writing this on a good will that people like me should not get cheated by the Vodafone Dealer.

Thanks,
Kumar

I have been using CLIR facility since almost 3 yrs and above....Now we have received that you need NOC from SP or above rank to continue the same services.

We have never ever in life gone to the local police station , its but obvious that these high ranked people would be not knowing us personally.

Now how is it possible for some one who doesn't know us would sign on a piece of paper stating that i Know the person 'XYZ' personally.?? The Police officers are 100% correct at their place as to why would some one write and sign for a un-known person.

If you ask to sign it from a local police station then its acceptable that these people would be knowing us as we stay there, but the High Ranked Officers stay at the District Head quarters...and its but obvious that they will no be knowing us if we haven't been in touch with them at any point of time in life.

But our issue is that, if they are not knowing us personally... cant we utilize the CLIR services

Plz do something genuine to get over this problem.

Vodafone seems to have the intent of fooling money from customers in it's GPRS service. First of all, it gives a very ambiguous prompt to mislead consumers into auto-renewal of it's GPRS service. I have been a victim of that. And now that I want to deactivate it, they sent me a text saying "Fro deactivatin auto-renewal please dial *121*0*98, which when I dial, I get the response "You may not make calls to the dialed number".

Very bad ethics, I'm sure millions like me are a victim of their practices but are helpless.

I purchased a vodafone 3G data card(model - K3770) a month back and paid 3 montsh of advanced rent- 1950/- for this. Device worked fine for 12-13 days and problem started. Every 3-4 minutes it gets disconnected automatically and you need to rec-connect. Due to this the work gets lost if you are in mid of something.

I registered a complaint with vodafone (complain no- [protected]) and got 7 days of time for them to get back to me. This 7 days converted into 22 days approx and still no solution for this. I mailed too but there is no satisfactory response from their side. The only reply I get is wait for 7 more days. Vodafone is sucking people's hard earned money.

I have given Post paid to prepaid migration request on 14-Dec-2012 after clearing all the outstanding amounts and paid Rs.150 extra which they said I will get it as prepaid balance, and i got an SMS on 24-Dec-2012 stating your request for Mobile # [protected] has been processed.

But my new sim was not activated and i was getting calls on my old post paid number itself, then on 02-Feb-2013, i got an sms for Outstanding amount of Rs 318.25.

Based on this SMS I have raised an complaint by calling 198 on 22n Feb 2013 (Complaint # [protected]). But i dint got any reply for this, later on again called to 198 asking for the status they said sorry sir we will raise another compaint based on the previous compalint. They raised new Compalint(Complaint # [protected]).

Am also getting mails from Vodafone staing my outstanding amount overdue. i have sent emails to Daniel.[protected]@vodafone.com on 7-Mar-2013,Corresspondence.[protected]@vodafone.com on 12-Mar-2013 and sivakumar.[protected]@vodafone.com on 15-Mar-2013. These are the email id's from which i got emails.

Till date no one has replied to my query and Vodafone uneccessarily Charging me.

Please do the needful.

Regards
Sathyanarayana

Dear sir,

I recently bought a vodafone 3G dongle for internet usage in my desktop computer. that connection speed is very low. i need to wait more than 30min to open gmail website. not only gmail all kind of website even google second page. The provider told me device 7.2mb speed (model K377), but not getting even 300 kbps. sim also 3G only. what problem will be there?

With regards,

Wilson.

Sir,

I would like to raise a complaint against my request for porting out of Vodafone network. My name is Arjun K and my Vodafone mobile number is [protected]. I am intending to port of from Vodafone and port into Airtel. The reason being, my organization has a corporate plan for Airtel and all my colleagues are using Airtel. It would be much cheaper for me to use Airtel. For this reason, I placed a port out request in the month of Feb, sometime around Feb first week. I waited for almost a month and went to Airtel local branch to check on status. They told me that the porting request was rejected by Vodafone. When I spoke to Vodafone about this, they told me that Airtel had not submitted my documents to Vodafone with in 48 hrs from generating the porting code. I realized that I had submitted the documents to Airtel on a Saturday and Sunday being a holiday it might have been possible that the 48 hr window could have been missed.

Hence, I submitted a second port out request to Airtel on 5th March (Tuesday) by submitting my documents and requested them to process the request within 48 hrs. They confirmed that they would be processing the request on the same day and my Vodafone number would get deactivated within 7 working days. Its been 8 working days as of today and my Vodafone number is still active.

I spoke to Vodafone customer care again and all they have to say is, once the porting code is generated, the responsibility of Vodafone is complete. I quite don’t understand how is it possible for a new service provider to take over the number without Vodafone authorizing the action by any sort. I spoke to the Customer care supervisor (Nirmala) and she also says the same thing and asks me to contact Airtel.

As I understand, I am a new customer to Airtel and they would be happy to welcome a new customer. I don’t see why would they stop me from moving into their network. I realize the problem lies with Vodafone and the process of porting out is being withheld at some level to retain me as a customer. Each time I send a text to 1900, I get a call from Vodafone personnel and they try to retain me. I have clearly told them I intend to move out and would not like to remain in Vodafone network.

I have been running pillar to post to get my number ported out, but I am unable to get a proper resolution. I request you to kindly take suitable action.

Regards
Arjun
Ph: [protected]
arjun.[protected]@gmail.com