Vodafone India Complaints & Reviews

i know about my data usage. i'm confident that i havnt used more than 100kb on vodafone 3 g pay as you go plan.still i am charged 24rupees. i dont understand whats wrong. i have a very basic java phone.i have full log of data usage. generally i use 80 to90 kb maximun. and today i am charged heavily for surfing that much. this problem ia with my two vodafone numbers. i have been experiencing these problem from january 2013. my 1st no dont even connect to custmre care. i have visited voda store and stillvthe problem isnt solvng.. now its 4mnth.. nd i cant even call customer care. my other no. was heavly charged today.its a rare case in my 1st voda no. sometime i am charged 5rs for 20kb. customer care have low iq. they say u've using for hour. thats why. but they dont undrstnd i am on pay as u go plan (2p per 10 kb) ..
1st no. [protected]
2nd no. [protected]

HI,
I have given MNP request on first April 2013 and i got reply message from vodafone port number valid till 16 th april 2013.
but i processed all migration with BSNL on 15 th April 2013. after 2 days which is 17th april 2013 from vodafone im getting message was port no is rejected because does not match.
but i know that i have written proper port number during filling form from BSNL.

Date 21 Apr 2013
time 04:40 pm.

I dial *121# call.
Reply
1 Bonus card15
2 Bonus card24
3 Bonus card4
0 MORE
I Dial 0....
Reply 1 My Delights
I dial 1....
Reply 1 Payiye mauka SONA Jitne ka RS.50000 Ka sirf RS. 49

i dial 1 for more detail. But there are NO more detail. I have charged Rs 49.00 without any confirmation.
I called within 5 minuts to 198 (from my mobile in complain department) for requesting to fill a complain or cancel the service that i don't want to use.

They check and reply "SORRY SIR, you have downloaded a game. we can't pay back. Why you dial this option? If you don't know about this. This service option is not for you, you should not dial like this in future. We can't help more."
What can i do now?

Dear sir,
Please tell me that any one can take my personal call history from vodafone store of my incoming & outgoing calls even if he or she is my family member & its legal or illegal and if its illegal and that information taken by family member and he is blackmailing me what should i do should i complain to vodafone regarding why there had share such information with others without informing me and can i mark a complain...

Dear Vodafone India,

I have been complaining about inactive 3G service from past 3 days. Registered number of complaints on 111. Visited Vodafone Vashi (Navi Mumbai) and Nerul (Navi Mumbai) Gallery twice and yet problem is not solved.

When I visited gallery I was told that Nokia Lumia 820 3G offer is active but 3G connection is inactive. They keep telling me that it will be activated within 24 hours. But it is not happening.

My Details:
Mobile Number - [protected]
Data activated - Promotional offer of 3G data 2GB for 2 months on Nokia Lumia 820
Previously registered complaints - Ref no. [protected] and [protected]
P.S I have also sent message using http://bit.ly/NbsGNc (Vodafone Contact Us Page)

Note: It is proper MicroSIM purchased from VF Store.

Kindly do the needful.

Vodafone provides provision to online prepaid recharge . So i tried recharging - selected talk time balance amountand gave Mobile Number to recharge and clicked on buy option.... i confirmed the transaction added my bank details and amount got deducted from my bank i.e payment was successful. (Rs. 145 -> i know amount is not much , but for talk time it is enough (who recharges for Rs.2000 for a month's recharge ?)

I was waiting for recharge amount to be added - the processing failed at Vodafone end and received an SMS from Vodafone with "reference number" stating they will refund money into my account within 5 working days.

This was dated 8th Apr and now its 20th Apr ...as you can see the amount is not refunded till date. Please help!

1) I called 198/111 to lodge complaint or followup , i informed them "reference number" which was messaged to me - > representative informed they can't lodge the complaint ( 198 is a complaint number please note) ... as they don't maintain a Database of reference number ( this reference number was sent by Vodafone please note) - neither they can inform technical team that processing failed and Mobile user have not received refund amount even after 5 working days.

2) On insistence i got a email id - vodafonecare [dot] del [at] vodafone [dot] com , this is again customer care email id , they acknowledged my request once i confirmed my email id through my mobile number. So i confirmed that details. Now i was awaiting for resolution.

Again they can't track back "reference number" , cause they don't have this info in their database.
Later they asked me to provide confirmation from bank -they confirmed that i haven't received refund amount and my transaction proof ( i provided that) - Vodafone agreed that they haven't refunded amount and apologized ( this was dated 17th Apr).

Now i felt , will finally receive my amount back - But NO Vodafone never refunded the amount.
Now they ask for Identify Proofs ( am a valid Mobile User , i confirmed my Email id through same number , they acknowledged my email id and responded back over email , i gave bank proofs on email they agreed on non-refund ) -Now Vodafone needs more proofs ?

Vodafone is unable to track back "reference number" in their database - and but they do send this "reference number" to customer ..why ? to track back na ? whats the use ? Vodafone does not maintain it

Now i feel harassed by Vodafone side and after all the proofs and acknowledgement - reality is my amount is not refunded ..
they are frauds and thief .... don't pay back people (non-refund of amount) neither give them service ( neither they recharged my talk time balance ) ..and neither can lodge complains (198 does not report incidents for reconciliation of outstanding balance ).

I now doubt their intentions and have thought of changing the service provider.
If you can help refund amount please help.

had opted for vodafone 3g dongle in 16th Feb 2013 by calling Vodafone customer care.in 1 hour they sent to collect money and documents from me.I got the dongle and a sim card.sales person told me that this would be activated post verification in 2-3 days.i waited for days and then chasing sales guy and customer care i could get no update.after 1week sales guy gave me a contact no. of Vodafone Delhi employee -named Manojkumar Jangir. i called him and he asked me to resend my documents which i immediately did.then after 2 days i started following up with him but he never replied calls/mails/sms .Then again i chased the sales guy who redirected me to other person ,which was of no use.Ultimately being fed up with this nonsense and lies , i went to Sec 50 store in noida in 2nd march.There i was by the agent that the sim for the dongle is not activated by due to technical reason and i was told i did not submit documents again.I was assured i would be called up in 1-2 days and my service activated.Again i got no call and even calling 111 was no help.Then i started emailing Vodafone care Delhi ,attaching my documents again..again a lot of followup mails went but issue remained same.I mailed Vodafone nodal cell then on 14t h March.I got a call from the team in few days of time to note my issue.But even after repeated calls to Nodal cell no and mails ,even Vodafone nodal cell has not provided resolution of this.Every week i am told that this is being looked into ...But I am yet to get my connection running nor do i have the refund of Rs. 1900 even after daily followup of nodal cell and customer care.So i can surely say Vodafone nodal cell is a BIG FLUKE like its whole bunch of cheat sales persons and inefficient and useless customer care.
I am not sure how do i take this forward

Dear Sir,

My Vodafone no. is [protected] and its running from 2006, Now 4 days ago this sim closed by company without any ultimatem.
This no. is using by me continously but customer care officer said that this no. is not using.
My email id is aman.[protected]@gmail.com. I want only this no. this is very important for me.

I am a new customer for Vodafone. I bought 2 postpaid numbers (CUG plans 325 rental) last month. I got first bill generated for my mobile numbers and it is approx. 6000 Rs. When I analyzed with customer care I came to know it is due to Internet charges, it is 2590 and 2172 rs respectively on each number.
I explicitly said no to any Internet plan on my mobile numbers, as I bought another Vodafone data card (with 1599 rental plan) for Internet usage.
I never give request for Internet plan
I never asked for any GPRS settings
I never asked for any Internet configuration settings
But Vodafone executive says this is default service which they activate for all customers whether you need it or not. But they never disclose the charges and service details for these default services at the time we bought connection.They said in welcome letter they mentioned about the charges but I did not receive any welcome letter. It was the worlds costliest Internet service I have ever seen. they charged 10 Rs/MB. and i dont know how they calculate the usage. they charges huge amount for the service which is not requested by customer.

Vodafone net speed problem !!!!

Today i had one problem about net speed of 2G plan i have....
And i called vodafone 3 times but i dont get any good answer of
solving my speed problem and on last call they talked very rudely also...
And thye told my customer care service will be closed for 45 days form now !!!!!

I need my net speed or refund my money back in my account...

So i have no other options to post it on consumer forum...
Check details of 3 calls i did below :


Name: Nainesh Kapadia
Mobile: [protected]
company:vodafone
additional mobile number : [protected] (from which i called also 2 times)



first call :
[protected]

date[protected]
time-9:39am
called from-[protected]
call recievded-Mahendra patel
[protected][protected]

me: asked for low speed i got...

customer care : Told me we have to manual setting of internet..call from some other number..



Second call :
[protected]

date[protected]
time-9:43am
called from-[protected]
call recievded-some other person
[protected][protected]

me: asked for low speed and give me gprs setting...

customer care: we have server problem today....So Every vodafone customer have to
remove their battery and sim card and reboot phone to get speed !!!!And if still
you get problem call us again


Third call :
[protected]

date[protected]
time-10:01am
called from-[protected]
call recieved- some rude person from start
[protected][protected]--

me: asked about my problem that i have restart phone...

customer care: no need to give detail about it to me....I know all your problems...
Its in my system already...And this is your 3rd call and your customer care
service will be closed for 45 days from now so get all the details you need in this call !!!

Is this the way to talk with customer ? !!! It is customer care.....

Customer dont know what is your internal company problem.....
And you should told me in first call that your server is donw and it will be fine
in few hours or tomorrow...!!!!

So that person is very rude and my net speed is still very slow...

Actaul-5kbpsx8 = 40 kbps....

Actually 40 kbps will be 2g speed when you exceed your fixed quata which is 1GB for me...
And they provide is it from start !!!!

can you check my speed problem...becuase i dont get any good answers from vodafone...
If they cant refund my money back to my mobile account....

Thanks in advance,

Nainesh Kapadia

Hi
Greetings!

I and all my family members have been using Vodafone for atleast around 5 years now and 'had' been a very satisfied customer till I received this month's bill. I had made a request for immediate activation of 2G plan(Vodafone live+ Vodafone mobile [protected]@98 1 GB service) on my mobile number [protected] through email On Fri, Mar 15, 2013 (I can send the request mail to you for your reference).Following which Net services got activated on my mobile and I started using it considering the requested plan has been activated.

After some days, I reconfirmed the activation of plan with Vodafone customer care as well where I didnt get a satisfactory and clear reply. Now, when I received the bill, I see that despite request for activation of internet plan on my mobile, charges of Rs 2400.20 + Tax have been charged against VF Mobile Connect which is highly unethical and uncalled for.

The customer care staff is giving me very vague replies which are no where close to even 'trying' to satisfy the customer.

Kindly arrange to get the charges reverted back.

I expect a big company like Vodafone to be fair in their billing and if at all any mistake has occurred on customer care's staff, the end user shouldnt be made to suffer.

I request you to please look into the matter and get my issue resolved.

Thanks

,

I want call list of Incoming & Outgoing details of the till date of missing my important numbers

So you can please send by mail to me

my number is [protected]
,

From: Umesh Dubraj Gajul
Sent: Thursday, March 14, 2013 7:18 PM
To: 'andhrapradesh.[protected]@vodafone.com'
Subject: [REF:[protected]]RE: Your Vodafone E-Bill for Account No :1.90170167

Hi,

A Gentle Reminder 2!!

Docket no: [REF:[protected]]

Can you please look into ASAP?

Regards
Umesh Gajul



From: Umesh Dubraj Gajul
Sent: Monday, March 11, 2013 1:18 PM
To: 'andhrapradesh.[protected]@vodafone.com'
Cc: corporatecare.[protected]@vodafone.com
Subject: RE: Your Vodafone E-Bill for Account No :1.90170167

A Gentle Reminder!!

From: Umesh Dubraj Gajul
Sent: Thursday, March 07, 2013 5:30 PM
To: 'andhrapradesh.[protected]@vodafone.com'
Cc: corporatecare.[protected]@vodafone.com
Subject: RE: Your Vodafone E-Bill for Account No :1.90170167

Hi Nodal officer,

A Gentle Reminder!

I did not got any response from Customer care. Can you please look into it ASAP?
I have been charged Rs 378/- which I did not even called the [protected] number while I am on roaming.

Also For current bill period FEB'13 month I have been charged Rs 50 for Itemized bill.
Itemized bill charges will be FREE to me.




Regards,
Umesh Gajul

From: Umesh Dubraj Gajul
Sent: Tuesday, March 05, 2013 12:40 PM
To: corporatecare.[protected]@vodafone.com
Subject: RE: Your Vodafone E-Bill for Account No :1.90170167

Hi Team,

Any update on this?

Regards,
Umesh Gajul

From: Umesh Dubraj Gajul
Sent: Friday, March 01, 2013 11:37 AM
To: corporatecare.[protected]@vodafone.com
Subject: FW: Your Vodafone E-Bill for Account No :1.90170167

Hi Team,

For current bill period FEB'13 month I have been charged Rs 50 for Itemized bill.

Itemized bill charges will be FREE to me.

Also I can see that I have been charged Rs 306 and Rs 27 on dated 18 FEB 2013

I have not called [protected] number.
Please see as below in the screenshot.

Please look into it ASAP.



Can you please revert back the charges and let me know the final amount to be pay?

My details as below:

My plan: VF AP Special 199
Number: [protected]


Regards
Umesh Gajul

With reference from my login id nikhilgulati1992 many times i tried to open the my vodafone account but they always shows system error please try again later. I also reset my password many times but stilll they not open. Please help me.

I have a corporate connection for vodafone. When I have applied then they told me a plain but activate the different plan And when I have complaint then customer representative (Mr. Yogandra-[protected] ) use abuse language

HI
My vodafone transaction id is MSPD[protected]. Transaction is success but the amount is not credited. how to refund that amount and how long it will take

This is with reference to my mobile number [protected] which has been blocked on 16 April 2013.

On enquiring about it, they gave the reason that I have a pending bill of Rs. 2000 something against a vodaphone number [protected] which I have purchased from your Mini Outlet from I Block Market, Sector-12, Noida.

I had purchased this dongle number for internet usage. The outlet had sold this internet mobile number on saying this after three months you can convert it to prepaid. After exact three months the vodaphone number was not working. When I visited the outlet they said you have to go to main outlet in Sector-18, Noida. When I visited there they said that this number can’t be converted to prepaid, as they said it was a postpaid connection.

I would like to know that if it was a post paid connection why it was not working after three months as per plan. My number didn’t work after exactly 3 months as per plan. I haven’t used this number during this period and to that matter I have been receiving numerous call regarding the payment. I have been explaining this matter number of times to the cutomer executive and your billing department people to no vain.

I have explain the same matter to the calling executive (Mr. Ashotosh – [protected]) called me and said that he will solved this issue, but when I went to Sector-18, Noida outlet nothing was done.

Your sector 18 Noida outlet said this number [protected] can’t be converted to Prepaid and the outlet at I block, Sector-12 Noida said it can be. I have been visiting the outlet for my problem to be solved but to no vain.

Infact the number which I bought for internet dongle [protected] was sold to me cheatingly giving wrong information.

I am using this number [protected] for more than 10 years and you can see my payment records.

I have a small baby and old mother at home with I couldn’t communicate. Due to this blocking of my mobile number [protected] my family and I have gone through harassment.

I want my services to be continued immediately or I have to report this issue to concern authorities for action.


Puran Singh Mehra
[protected]

I have asked vodafone by Mail to discontinue my vodafone billing number [protected] under corporate plan.
They confirmed my disconnection but asked me to pay Rs.1400 for outstanding amount which I paid.

next billing they asked for more Rs.308 and confirmed that would be the last.
Now they have again sent me a bill of Rs.48.

I am really not getting till when will I be paying this money, as the number is not in use.

Dear sir I want my investment that i made in Golden Forest india limited.
I[censored] recieve any Information regarding Refund then please Convay us..
Thanking you


Investor: Ashok kumar s/o sh.Pushpinder sharma
Address: V.P.O: Thana chhapper, Geh: Jagadhr
Distt: yamunanagar
Phone: [protected]

I am using one vodafone mobile prepaid card for last 8 years. Suddenly few days back i recd message from airtel that my number is being ported to them and they are working on that. But i have not made any request to airtel for porting of my number.
I was contacted vodafone service office, they said to ignore the message. After few days i recd message from vodafone that my porting request was confirmed and my mobile number shifted to airtel, since then my mobile number was stopped.
I again contacted vodafone service centre for this, but they refused to attend me and told me to contact airtel service centre. I contacted them in the morning and i was shocked. This porting request is made by some another person who is unknown to me and on his request the number was ported by airtel. How can a company do that and now what can i do in this case???