Vodafone India Complaints & Reviews

Hi,

I have moved from Vodafone to Airtel using mobile portability option. Its been more than 6 months and still the security deposit and additional amount I paid in the final bill is not returned by Vodafone. When I called their customer care, they gave false information that the amount will be automatically transferred to Airtel account. Even this did not happen and TRAI rules says service provider has to return with in 2 . Please help me to get the amount back from Vodafone.

My mobile phone number - [protected]

Thank you
Naveen

Sir iam mr behara arjuna kumar. iam purchased vodafone sim 20/04/2013 but signals is not coming. iam all ready submitted documents but what is my problem please rectify.

My number:[protected]
Sim number:[protected]

Thankingyou sir

B. arjunakumar

As I am going through my Vodafone bill for the month of April 2013 ,I was shocked to see that my bill was Rs.2811 which includes usages charges of Rs1600,Roaming charges 237 and late payment charges of 100.I am having following issues with bill.
1.Usage charges of Rs.1600 was pertaining to internet usage.I am having a plan of Rs 49 wherein I am getting 500 MB data.I had received a alert on 6 April 2013 that I used around 600 MB data.Immediately contacted to customer no and had word with Mr Shekhar Patil that why I was not sent alert before using my entire limit.was this done purposely to charge more to the customer.I was told by vodafone while opting for this internet plan,that I should be receiving alert sms which was not done.So it would be reversed once bill is generated.However it was not done.
2.Why there was roaming charges when I was assured time and again by Vodafone department that there shall not any roaming charges within Maharashtra and Goa after availing Roam like Home.still I was charged with roaming charges.
3.Late payment was due to levy of roaming charges in previous bills and matter was under dispute and I was told as per telecommunication with your department that matter is resolved and Now I have to pay only Rs.700 which was done in last month

I humbly request to you reverse above charges as these charges are not acceptable to me.

Further I had number of discussion with Vodafone services still no communication is provided to me.

with regards
Anand Pandey
[protected]

This is Laxmikant aND my no. is [protected]. When I signed up for the plan SME_KAR_899, the executive told me that I will get 4000 min free including STD and Roaming (M to M aND M to LaND line). I got a bill of Rs1612 continuously for the 2ND month in a row aND when I approach Customer service or the store regarding the same, they say they don't have any information regarding the plan details to look in to my issue or file a dispute on the bill being high. I am asked to draft a mail to corpcare.[protected]@vodafone.com to know the plan details aND to dispute the bill. After several attempts I got a mail about the Tariff details, however the information given to me was not matching with the Tariff details sent to me. Even the bill I got for both the months shows that I am charged for everything (making STD calls to LL, Roaming charges etc).

Would request you to please look in to this, I will be thankful to you.

Regards,
Laxmikant S.

Hi
my name is puran singh on 21 april 2013 Vodafone have deducted monry from my account for GPRS use but i have pack o[censored]nlimited use GPRS on my number than they lodge my complain and refund my money but after two days when i use GPRS they again deduct Rs-180 from my account and i am calling to customer care but call is not going them so i am frustrated from them so what to do please help My no is [protected]

Dear sir,
I am varadharaju, using vodafone post paid service and my mobile number is[protected], Yesterday I was paid my March 2013 bill Rs 940.00 through on line payment. Due to typing mistake and oversight entered wrong mobile number[protected]. The bill amount was debitted from my Axis bank account and creditted to vodafone.

Kindly change the payment to my account.

payment ID MSPD[protected]

E MAIL ID [protected]@gmail.com

Thanking you
K.Varadharaju
[protected]

I want the call details (incoming & outgoing) of the month of march, i was been told by the customer care executive that you can get the call details @ 49 you just need to sms bill mar to 144 & you will receive the call details in hard copies at your postal address with in 15 days. as instructed by him i sms the same to 144 on 4th of april rs 49 were deducted at the same time but till now i havent the call details. my number is [protected].

Hi sir, A person calling me ([protected]) and said iam from hariyana I have need 8kgs gold and i seal it in your state are you buy this in 50% only becouse in my state police is very strict. so i find the address the man is correct or joking some friends or my relations if its correct i complaint in police station.
Please send this no [protected] name&address urgent


yours faithfully

Dear Sir,

I have been using Vodafone postpaid connection from march 2012 till date its my number [protected] in karnataka circle.Recently I have facing the problem for 3G issues,showing Roaming on home network with in Karnataka circle(IDEA,AIRTEL),not connecting toll free numbers like 1800 series,etc.I have registered a complaint againts the above this issues on 10th April 2013 after that they would agreed to resolve those problems within a week but I couldnt get any call from customercare,I have waited more than a week then i called to customer care on 20th April 2013 for know the status of my complaint.I have spoken to customer executive in postpaid division at bangalore.he couldnt ready to provide the information about my complaint status then i have requested to talk his Supervisor but he was not ready to transfer my call then i disconnected my call then again i reconnected to customer care then raised the complaint for bad customer service in my last call conversation.

I am totally dissatisfied in their service and customer support.please kindly do the needful.

Advance thanks,
Sathish Kumar
+91-[protected]

We have been getting unsolicited phone calls from [protected]. We have identified this number is from Andhra Pradesh and the service provider is Vodaphone. We have filed a police compliant. If anybody knows about this phone number. Please post here.

To Vodaphone company:

Please trace calls from [protected] phone number and act quickly and responsibly.

Thanks in advance!

i know about my data usage. i'm confident that i havnt used more than 100kb on vodafone 3 g pay as you go plan.still i am charged 24rupees. i dont understand whats wrong. i have a very basic java phone.i have full log of data usage. generally i use 80 to90 kb maximun. and today i am charged heavily for surfing that much. this problem ia with my two vodafone numbers. i have been experiencing these problem from january 2013. my 1st no dont even connect to custmre care. i have visited voda store and stillvthe problem isnt solvng.. now its 4mnth.. nd i cant even call customer care. my other no. was heavly charged today.its a rare case in my 1st voda no. sometime i am charged 5rs for 20kb. customer care have low iq. they say u've using for hour. thats why. but they dont undrstnd i am on pay as u go plan (2p per 10 kb) ..
1st no. [protected]
2nd no. [protected]

HI,
I have given MNP request on first April 2013 and i got reply message from vodafone port number valid till 16 th april 2013.
but i processed all migration with BSNL on 15 th April 2013. after 2 days which is 17th april 2013 from vodafone im getting message was port no is rejected because does not match.
but i know that i have written proper port number during filling form from BSNL.

Date 21 Apr 2013
time 04:40 pm.

I dial *121# call.
Reply
1 Bonus card15
2 Bonus card24
3 Bonus card4
0 MORE
I Dial 0....
Reply 1 My Delights
I dial 1....
Reply 1 Payiye mauka SONA Jitne ka RS.50000 Ka sirf RS. 49

i dial 1 for more detail. But there are NO more detail. I have charged Rs 49.00 without any confirmation.
I called within 5 minuts to 198 (from my mobile in complain department) for requesting to fill a complain or cancel the service that i don't want to use.

They check and reply "SORRY SIR, you have downloaded a game. we can't pay back. Why you dial this option? If you don't know about this. This service option is not for you, you should not dial like this in future. We can't help more."
What can i do now?

Dear sir,
Please tell me that any one can take my personal call history from vodafone store of my incoming & outgoing calls even if he or she is my family member & its legal or illegal and if its illegal and that information taken by family member and he is blackmailing me what should i do should i complain to vodafone regarding why there had share such information with others without informing me and can i mark a complain...

Dear Vodafone India,

I have been complaining about inactive 3G service from past 3 days. Registered number of complaints on 111. Visited Vodafone Vashi (Navi Mumbai) and Nerul (Navi Mumbai) Gallery twice and yet problem is not solved.

When I visited gallery I was told that Nokia Lumia 820 3G offer is active but 3G connection is inactive. They keep telling me that it will be activated within 24 hours. But it is not happening.

My Details:
Mobile Number - [protected]
Data activated - Promotional offer of 3G data 2GB for 2 months on Nokia Lumia 820
Previously registered complaints - Ref no. [protected] and [protected]
P.S I have also sent message using http://bit.ly/NbsGNc (Vodafone Contact Us Page)

Note: It is proper MicroSIM purchased from VF Store.

Kindly do the needful.

Vodafone provides provision to online prepaid recharge . So i tried recharging - selected talk time balance amountand gave Mobile Number to recharge and clicked on buy option.... i confirmed the transaction added my bank details and amount got deducted from my bank i.e payment was successful. (Rs. 145 -> i know amount is not much , but for talk time it is enough (who recharges for Rs.2000 for a month's recharge ?)

I was waiting for recharge amount to be added - the processing failed at Vodafone end and received an SMS from Vodafone with "reference number" stating they will refund money into my account within 5 working days.

This was dated 8th Apr and now its 20th Apr ...as you can see the amount is not refunded till date. Please help!

1) I called 198/111 to lodge complaint or followup , i informed them "reference number" which was messaged to me - > representative informed they can't lodge the complaint ( 198 is a complaint number please note) ... as they don't maintain a Database of reference number ( this reference number was sent by Vodafone please note) - neither they can inform technical team that processing failed and Mobile user have not received refund amount even after 5 working days.

2) On insistence i got a email id - vodafonecare [dot] del [at] vodafone [dot] com , this is again customer care email id , they acknowledged my request once i confirmed my email id through my mobile number. So i confirmed that details. Now i was awaiting for resolution.

Again they can't track back "reference number" , cause they don't have this info in their database.
Later they asked me to provide confirmation from bank -they confirmed that i haven't received refund amount and my transaction proof ( i provided that) - Vodafone agreed that they haven't refunded amount and apologized ( this was dated 17th Apr).

Now i felt , will finally receive my amount back - But NO Vodafone never refunded the amount.
Now they ask for Identify Proofs ( am a valid Mobile User , i confirmed my Email id through same number , they acknowledged my email id and responded back over email , i gave bank proofs on email they agreed on non-refund ) -Now Vodafone needs more proofs ?

Vodafone is unable to track back "reference number" in their database - and but they do send this "reference number" to customer ..why ? to track back na ? whats the use ? Vodafone does not maintain it

Now i feel harassed by Vodafone side and after all the proofs and acknowledgement - reality is my amount is not refunded ..
they are frauds and thief .... don't pay back people (non-refund of amount) neither give them service ( neither they recharged my talk time balance ) ..and neither can lodge complains (198 does not report incidents for reconciliation of outstanding balance ).

I now doubt their intentions and have thought of changing the service provider.
If you can help refund amount please help.

had opted for vodafone 3g dongle in 16th Feb 2013 by calling Vodafone customer care.in 1 hour they sent to collect money and documents from me.I got the dongle and a sim card.sales person told me that this would be activated post verification in 2-3 days.i waited for days and then chasing sales guy and customer care i could get no update.after 1week sales guy gave me a contact no. of Vodafone Delhi employee -named Manojkumar Jangir. i called him and he asked me to resend my documents which i immediately did.then after 2 days i started following up with him but he never replied calls/mails/sms .Then again i chased the sales guy who redirected me to other person ,which was of no use.Ultimately being fed up with this nonsense and lies , i went to Sec 50 store in noida in 2nd march.There i was by the agent that the sim for the dongle is not activated by due to technical reason and i was told i did not submit documents again.I was assured i would be called up in 1-2 days and my service activated.Again i got no call and even calling 111 was no help.Then i started emailing Vodafone care Delhi ,attaching my documents again..again a lot of followup mails went but issue remained same.I mailed Vodafone nodal cell then on 14t h March.I got a call from the team in few days of time to note my issue.But even after repeated calls to Nodal cell no and mails ,even Vodafone nodal cell has not provided resolution of this.Every week i am told that this is being looked into ...But I am yet to get my connection running nor do i have the refund of Rs. 1900 even after daily followup of nodal cell and customer care.So i can surely say Vodafone nodal cell is a BIG FLUKE like its whole bunch of cheat sales persons and inefficient and useless customer care.
I am not sure how do i take this forward

Dear Sir,

My Vodafone no. is [protected] and its running from 2006, Now 4 days ago this sim closed by company without any ultimatem.
This no. is using by me continously but customer care officer said that this no. is not using.
My email id is aman.[protected]@gmail.com. I want only this no. this is very important for me.

I am a new customer for Vodafone. I bought 2 postpaid numbers (CUG plans 325 rental) last month. I got first bill generated for my mobile numbers and it is approx. 6000 Rs. When I analyzed with customer care I came to know it is due to Internet charges, it is 2590 and 2172 rs respectively on each number.
I explicitly said no to any Internet plan on my mobile numbers, as I bought another Vodafone data card (with 1599 rental plan) for Internet usage.
I never give request for Internet plan
I never asked for any GPRS settings
I never asked for any Internet configuration settings
But Vodafone executive says this is default service which they activate for all customers whether you need it or not. But they never disclose the charges and service details for these default services at the time we bought connection.They said in welcome letter they mentioned about the charges but I did not receive any welcome letter. It was the worlds costliest Internet service I have ever seen. they charged 10 Rs/MB. and i dont know how they calculate the usage. they charges huge amount for the service which is not requested by customer.

Vodafone net speed problem !!!!

Today i had one problem about net speed of 2G plan i have....
And i called vodafone 3 times but i dont get any good answer of
solving my speed problem and on last call they talked very rudely also...
And thye told my customer care service will be closed for 45 days form now !!!!!

I need my net speed or refund my money back in my account...

So i have no other options to post it on consumer forum...
Check details of 3 calls i did below :


Name: Nainesh Kapadia
Mobile: [protected]
company:vodafone
additional mobile number : [protected] (from which i called also 2 times)



first call :
[protected]

date[protected]
time-9:39am
called from-[protected]
call recievded-Mahendra patel
[protected][protected]

me: asked for low speed i got...

customer care : Told me we have to manual setting of internet..call from some other number..



Second call :
[protected]

date[protected]
time-9:43am
called from-[protected]
call recievded-some other person
[protected][protected]

me: asked for low speed and give me gprs setting...

customer care: we have server problem today....So Every vodafone customer have to
remove their battery and sim card and reboot phone to get speed !!!!And if still
you get problem call us again


Third call :
[protected]

date[protected]
time-10:01am
called from-[protected]
call recieved- some rude person from start
[protected][protected]--

me: asked about my problem that i have restart phone...

customer care: no need to give detail about it to me....I know all your problems...
Its in my system already...And this is your 3rd call and your customer care
service will be closed for 45 days from now so get all the details you need in this call !!!

Is this the way to talk with customer ? !!! It is customer care.....

Customer dont know what is your internal company problem.....
And you should told me in first call that your server is donw and it will be fine
in few hours or tomorrow...!!!!

So that person is very rude and my net speed is still very slow...

Actaul-5kbpsx8 = 40 kbps....

Actually 40 kbps will be 2g speed when you exceed your fixed quata which is 1GB for me...
And they provide is it from start !!!!

can you check my speed problem...becuase i dont get any good answers from vodafone...
If they cant refund my money back to my mobile account....

Thanks in advance,

Nainesh Kapadia