Vodafone India Complaints & Reviews

[protected]. THIS NUMBER IS GIVING MISCALL AND MAKING CALLS IN MY IDEA NUMBER AND HE ALSO KNOW MY VODAFONE NUMBER. WHEN I AM CALLING HIM HE IS RECEIVING CALL BUT NOT SAYING ANYTHING. THIS IS GOING FOR A VERY LONG TIME PERIOD. I WANT TO KNOW THE OWNER DETAILS OF THIS NUMBER. SO IF YOU PLEASE KINDLY LET ME KNOW THAT I WILL BE VERY MUCH OBLIGED TO YOU.

Hi All, I'm a vodafone connection user (post paid) since long with out the net activation.

Few days back on 7th March'13, I've purchased a new handset of HTC & start using the same with my vodafone sim.Then, on 12th March'13 , I received my bill & i was shocked to see that the bill is of Rs.3443,in which Rs.1994 (4 days bill only ) is of Vodafone mobile connect (VMC).

After this, I spoke to the vodafone cutomer care(111) & inform them about the same & get it clarified from them, that how come VMC service was activated on my phone number & as per the call centre agents such services are by default activated on the mobiles & they never inform the customer about it & charged as per the usage by customer.

Sir here my concern is that, why vodafone give no indication to customer of activation of VMC service on there mobiles through msg or phone.

>secondly,using the monopoly in VMC charging ,as same was not informed & later charged in bill as per the wish.

> Third,Making fool of cutomer & hide information , because vodafone know that if they inform customer about VMC , then customer will prefer to buy the package of net instead of VMC.

> Fourth, Increasing the credit limit of customer with out taking there approval, bocz they know that they will show the usage & customer has to pay the amount.

I asked the company to show the TRAI approval of pre activating the mobile services (espically of internet), then they failed.


Kindly look into the matter, As by activating the services on mobile, Mobile service provider are not even taking approval from the customer.Who has to pay the bill.

Kindly enlighten over the matter & guide people over it.

Regards
Arun

Dear Sir,

Plz send me the call and Message details of my vodafone prepaid number .The call details should be start service from[protected] to till date.
This prepaid number is [protected]. pl send details on my email id [protected]@yahoo.com. Pls send me asap.
My Details:
N.Padmanabhan
D.L. No. F/TN/001/015672/2003
D.O.B:[protected]


Thank you

Dear Sir,

On 13.04.2013 i made online vodafone bill payment for rs 115/- through my tata credit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below.

Thanks & Regards
Girish Jamnani
([protected]@yahoo.co.in)

REFIL PAID ON 11.04.13 AT 10:30 PM OF RS.451 TO VENDOR FOR IPAD SIM [protected] NOT YET REFILED.
AVAILABLE BALANCE SHOWS ZERO. SINCE IT IS A IPAD SIM WE ARE UNABLE TO LOCATE TRANSACTION ID.

PLEASE CLARIFY THE STATUS OF MONEY SPENT ON REFIL OF IPAD SIM FOR 3G.

Please read if you are planning to buy any kind of mobile (Voice /data) services from vodafone india. If you buy mistakenly, do not expect any service from customer care, nodal officer and appellate authority:

Please read the detailed story to know how vodafone people put every effort carefully to harass its customers. I think they should change their slogan to happy to harass from happy to help.:

I had taken a 3g connection [protected] from vodafone (In gurgaon) in january 2012 with 3 month advance rental plan in rs. 1950 which got activated on 28th january. As i did not like the performance, i sent communication to customer care on 9th april that i do not want to extend the services and requested them to stop the services at the end of three months of my package for which i had paid advance rent. They advised me to go to vodafone store for any disconnection request.

I went to vodafone mini store on 24th april from where i had bought the connection. The address was also included in the list of stores sent by vodafone care. They advised me to go to another store for disconnection request.

On the very next day, i went to that store (I. E. On 25th april). They said i would have to bring the id proof and residence proof for the disconnection request. I again went to the store on 26th april 12 with the documents, i was surprised and shocked to know that i was required to shell out about rs. 950 to get the connection stopped. When i questioned them, i was told that my billing cycle has been changed from 22nd to 21st and new bill has been generated. I asked them that i have already paid for three months in advance and the rental should be valid until 27th april on pro rata basis even if the cycle has been changed.in turn, they said they can not do anything as the bill has been generated and i have no choice than to pay that bill.

I did not pay and wrote to the vodafone nodal for stopping of services and dispute in the bill. A nodal officer called me up and we mutually agreed upon for the final bill of about rs. 250. Though that amount was also not valid, to get rid of that i agreed to pay. As i had bad experience with the stores and i was unable to pay online as it was showing invalid number, i requested them to collect the cheque from me. No one came to me despite of my followups and i also forgot to pay those 250.00 rupees.

Story did not end there:
After about a year on 28th march 2013, one of my other vfone postpaid connection stopped working all of a sudden. As i am very punctual in paying the bills and moreover i had been paying the bills in advance and my last bill was rs. 87 in negative. When i spoke to customer care, they told me that i have not cleared the dues of rs. 950 (Instead of rs. 250) on another no. [protected] in april 2012. Thats why the services have been barred. They gave me a no. To speak someone for the issue but despite of my repeated attempts, i could not either connect to that no. Or the person did not pick. I wrote to nodal care, sent follow up emails and requested them to collect the cheque of valid amount. Then wrote to appellate, and follow up email, no one responded. There is always a auto reply with in 5 mins. Of any email but no one actually responds. My connection is now dead for more than 10 days and the people responsible are not replying at all.

I am sharing this as a web feedback on vodafone for everyone to know how vodafone deals with its customers. If anyone still has any courage to buy connection from vf, will atleast be prepared for the level of services in the future.

Thanks.
Arvind

sir i am mohammad sameer sunny.Mobile no.[protected]..sir I have bought a new samsung galaxy grand i9082 hand set.vodafone offered 3G 2Gb-2Gb data for 2 month .but sir they give 1st month 2gb data but second they will not give .I will complaint 2 times on vodafone coustumer but sir I have not any solution so please help me..

Continuous blank calls and eve teasing from... [protected]. Please track the number holder and arrest him

Sir/Mam,
Last month[protected] i was activated 3G Internet pack ( RS .102 -- 300 MB). But i can't access the Internet still date. And i was keep on touch with vodafone customer care, they said this is network problem we resolve two days. But problem not yet rectified still now. So i requested customer care peoples, Refund my amount. But they said it is not possible and they will resolve soon. So i request you to please help me how to proceed next?.

Regards,
S. Prakash
Mobile: [protected]

Please provide the incoming and outgoing call details for the number [protected] and for the month jul '12 to feb'13.

this is what i had gone through all the days, on saturday i bought lumia 820 and vodfaone offer was written on back of the box too andnow vodafone is saying service over and in its own website https://www.vodafone.in/phones/pages/nokia_overview.aspx?pid=172&cid=mum the offer is mentioned 30 april 2013, and 198 help person say 31 march 2013 the offer ended, vodafone is cheating now not to give the service and from tuesday i have been forced to call them mail them and visit their stores, all below i mailed them to their each officer but no on is replying me correctly, on wednesday +[protected] this number call i got yesterday at 11.13 and that person told me he will call back in 24 hrs now why didnt he call its 11.56 now, i need compensation now what trouble i had gone through because of vodafone,
Welcome to Vodafone Chat !
Thank you for your patience, a Vodafone Service Desk Agent is now available.
{Kalpesh} Good Afternoon. You are chatting with Kalpesh. How may I help you?
{Kalpesh} Hello sir, how may I assist you?
{jignesh nagda} i want to know about my complaint
{Kalpesh} I will definitely help you with it.
{Kalpesh} May I know the complaint number please?
{jignesh nagda} what about my answer now its 24 hrs over still i didnt call from ur side +[protected] this number call i got yesterday at 11.13 and that person told me he will call back in 24 hrs now why didnt he call its 11.56 now
{Kalpesh} I regret the inconvenience caused to you.
{Kalpesh} Are you inquiring for the same number: 98201*****
{jignesh nagda} ya
{Kalpesh} Let me go through your account.
{jignesh nagda} i mailed to nodal and all but no one is replying, what cheating is going on can u tell me
{Kalpesh} May I please place the chat on hold, while I retrieve this information for you?
{jignesh nagda} ok
{Kalpesh} Thank you for your permission.
{Kalpesh} Thank you for your patience.
{Kalpesh} Before proceeding further for the security verification of your account, may I know your-
1) Date of Birth and
2) Alternate number as registered with us?
{jignesh nagda} 7 *****
{jignesh nagda} 21*****
{Kalpesh}
Thank you for providing the details.
{Kalpesh} Be rest assured sir, your complaint is still open and our team will investigating on the same and you will get revert by 15-Apr-13 11:16:35 with resolution.
{Kalpesh} Our team will again call back you by 15-Apr-13 11:16:35 with resolution for your complaint.
{jignesh nagda} boss i m not waiting till 15 april
{jignesh nagda} check oput ur website now
{jignesh nagda} https://www.vodafone.in/phones/pages/nokia_overview.aspx?pid=172&cid=mum
{jignesh nagda} see the offer is given and i m not getting it why for what the hell kind of reasons,
{jignesh nagda} topday i want answer or i m going to vodafone store and will demand every answer why vodafone is foolingnow
{Kalpesh} Okay.
{jignesh nagda}
i bought lumia 820 on 6 april 8.30 pm and on sunday one person confirmed me it will be activated by tuesday
{Kalpesh} Kindly be online till I confirm.
{jignesh nagda} than till now why it is not activated
{Kalpesh} May I please place the chat on hold, while I retrieve this information for you?
{Kalpesh} Thank you for your patience.
{Kalpesh} Sir, as per the complaint our team is working on the same and the issue will be resolved by 15-Apr-13 11:16:35
{jignesh nagda} why all this harrasment to me, if today i m not getting any answer than i want concession, calling at help line, wasting my time and now i have to leave my work and will forcely go to vodafone store, my days payment will be cut and who is going to pay for all this, this is very very bad service,
{Kalpesh} Sir, as per the complaint our team is working on the same and the issue will be resolved by 15-Apr-13 11:16:35
{jignesh nagda} i m going out on 13 april and i[censored] call me i will on roaming will u pay the roaming charges
{jignesh nagda} i want it today and today itself, or i m making a police complaint or u give me refund for all this day calling and wasting time wwith u as u gave offer and not giving it
{Kalpesh} Then you need to visit the Vodafone store only if you want the resolution today.
{Kalpesh} Thank you for contacting Vodafone web-chat. Have a nice day.
{jignesh nagda} is vodafone going to pay for all this days from tuesdays till now , if we get late in paying our bill u charge dues on this now vodafone is delaying the service,
The Vodafone Service Desk Agent has left.

why did this person closed chat directly as i was writing to him what is this, is this the manner o[censored]r happy to help, is this way vodafone happy to help by directly going back not answering till the customer is online or talking with him

WHAT KIND OF SERVICE IS THIS i[censored] cant answer than for what all this help line and chat and all, why is vodafone making fool to us, today i m going to vodafone store and fight there and will shout in all people what fool these vodafone is making of people , this is totally hell kind of service u all r providing us, i want compensation for these days i got harrashed through ur unmannared peoples, i will raise this complaint now to dot and TRAI also , all these suffering i gone through, why is the offer given on website is not activated,

check out these referance number these people who talked with me gave all wrong informaation to me,
59338496 sandip mourya this person gave me wrong referance number,
[protected] farha
these people say that scheme is over on 31st and than why ur vodafone website is saying 30 april 2013, what kind of fool r u all making us, i have pasted the link o[censored]r own website, and now ur person saying 15th april i have to wait for what, why this cheating, if vodafone is not able to give the service than ok give me compensation now for all these day i have suffered

or i want it to be done today itself on thursday itlself

all these chat and number i will mail to TRAI and dot and consumer complaint, what type of fool is vodafone making to customers
Nokia Lumia 820
Rs 26902
Terms & Conditions: click here

2GB 3G per month for 3 months. For Punjab & Orissa, 2G data will be offered instead of 3G. Offer Valid till 30thApr'13

Dear sir,

I am customer of vodafone kerala, but today i have no network in my mobile and the following message displayed
"sim card registration failed"
My mob no. Is [protected]
So i humble request to u please solve my problem as soon as possible.
Please re activate this mob. No.

Regards,

Hi Team ,

I am deeply disturbed by vodafone postpaid as they overbilled me without any reason.After repeated enquiry I received no solution... I would like you all to please go through the below mail and Assist me.. I am purely not willing to pay the unnecessary bill to the company at any cost.

Please view the below mail , I send it over to vodafone

Hi Vodafone ,

I would like to introduce myself , I Debojit Saha was a part of corporate connection vodafone ( Number :[protected]). As already discussed previously , there was a immense problem with billing . To cut it short i use to also use 98 rs. 1 gb data plan with it. Suddenly , one month I received a bill amount of 2000 showing that i have exceeded the limit of 1 GB which is not the case.

Now , you all are forcing me to pay the bill. I discussed this issue but i came with no solution . it looked vodafone has opened a company for cheating and robbing customers , specially postpaid. After that I never paid the bill , i told to disconnect the vodafone connection all together. But , that does nt happened. what they did , is that , they stopped my both incomming and ougoing facility but they were still billing me...

Now my bill stands , 2706 rs. Now , you all are sending people in my house , to threat that legal case would be posted against me , if i dont pay the bill. person that came to my house ( Joy Mondal - his contact number - [protected]).... And he threatened and told my family members to pay that unauthorised bill within 15th of April , 2013 or legal Action will be taken.


I am thoroughly depressed by the cheating policy of the company , willing to pay the bill and close my connection with this company.

I will pay only 2200 rs. as because after that I was not able to either make calls , or recieve calls, so i wont pay for that at any cost..

Please disconnect the connection[protected] and let me know how should I pay the amount 2200...Should I go and pay in vodafone store ,or through machine...

Regards ,

Debojit Saha.

sir
this is krishna from tenali in andhrapradesh ,I want my prepaid number [protected] msg and call details,from1novemer pls send this details to my mail this my self problem

A 3G data plan have been incorrectly activated on my postpaid mobile connection & accordingly charges imposed on by bill.

I currently stay in Singapore, hence I am not able to talk to the Customer care executives. Since this is a corporate connection, I have emailed to the Corporate care mail ID, but I havent received any reply.

Please find below the details

Debraj Chakrabarty
Mobile Number:[protected]
Relationship Number:1.35476077
Billing Period:15:02:13 - 14:03:13
3G data plan being incorrectly activated : MI_CAP_750_30D_R_PROMO_3G

Kindly help..

Hi dis is richa,i m not able to use net services on my nokia lumia 710.i went to vodafone store(rajouri garden) number of times nd made my complaints bt they are incompetent employees nd manager who cant resolve my pbm nd also cald customer care bt they r too nt well qualified for their job.i dnt undrstnd hw can company runs with all such loopholes.i m still facing d same pbm nd also changed the sim card bt no use.i m nt even able to connect to cust care services from my no.[protected].pls revert back with call on my no.pls let some competent person call me nd resolve my issues.

Dear sir

I am Ravindra my Mobile Number is Vodafone (Andhra Pradesh) :[protected] is i am using this sim past 6 years without information my mobile number deactive,

Hi Team,

I am using 2G internet of Vodafone prepaid service since many months. Earlier it was working fine from my office and my flat but now since February it stopped connecting properly. Initially I thought that it could be because of network or number o[censored]sers at that time but it continued for couple of weeks. I have raised this issue to Vodafone customer care team on 22nd February 2012 but till now Vodafone is not able to give resolution. I have received email that by 19th March it gets resolved but no result with that. I have provided my complete flat address and office address. In my office, we have Vodafone mini store and I am sitting next to the Vodafone store only. Eventhough I am not connected to 2G network. Vodafone's customercare and network teams are completely useless because earlier 2G internet was working and stopped working since Fibruary only. This should be resolved immediately but they didn't and couldn't and wouldn't.

Since Fibraury, I am recharging with 2G recharges but I am not able to use the services from my flat and office till now properly. I have taken this to Vodafone people so many times but they didn't solved this. Now again they are saying that by 17th April it gets resolved. I lost the trust on Vodafone services because of this kind of response from their team. Vodafone is having such a waste customer care and network team.

Vodafone is simply cheating customers with out providing the proper services for they have promised. There is no Happy to help at all. I don;t know why they are advertising as Happy to Help.. Happy to Help... Happy to Help...

I should access the 2G internet from my flat and office as I was able to use the same from my flat and office.

Can you please get it resolved as soon as posssible.

Thanks in advance!!!

Regards,
Ratnakranti Silla.

gift hamper o[censored]CB Wrist watch & Reebok Sunglass or Reebok Duffel Bag

To,
CEO,
Corporate Incentive Solution Pvt.Ltd(CISPL)
SCF-13,SECTOR 7-C,
Chandigarth-160019.


sub: Regarding Redemption Gift Hamper & Redemption Code: 081446 / 084169

Dear Sir,
I had taken the new vodafone connection in the previous month. After i had paid the bill for the first month they had given the gift vocher along with code & i have send it to your company for redeem.Till date i had not received my gift. when i am going to get it? what is the current status?
You are requested to please let me know about the same.

With Regards
Sandeep Murji Gala
[protected]

Payment made on 29th april .Cheque collected by vodafone excecutive but till today payment not deposited hence our outgoing calls have been barred,customer care executives not helping