Vodafone India Complaints & Reviews

VODAFONE MOBILE CONNECTION — not activating the connection

i bought a connection last month. after submitting documents three times connection is still not avtivated

Vodafone Postpaid Connection — hiding information

sir,
i was not informed abt the slashed rate of STD charges which happend on april 2008 new rate is 1.5rs./min
but i'm still givin rs 2.40

Vodafone — Default Activation of services

Hi.

This is to inform you about the rude behaviour of one of the customer care executive when asked to assist.

My caller tune have been activated by default and also some CRBT plan has been activated and i am being charged for it,when i asked why he said company policy.

What is this policy of charging customer by activating services by default.

Kindly arrange a call back ASAP to fix my issue.

Regards,

Mayank Bansal

[protected]

Vodafone Postpaid Bill — My January 2010 bill is incorrect

My vodafone postpaid connect was billed wrongly in January 2010. It amt's more than Rs.6000. Which is definitely incorrect. Can someone look into it and help me resolve the issue?

Hi Puja,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/aPazgM and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — bill payment done

i zubheruddin mallik purchased a billing vodafone no [protected] some where around 6mths back and in december i paid my bill of rs 600 in the khaghar vodafone gallery and converted my no into prepaid,today on sunday a lady from vodafone name RESHMA mbl no:[protected] called me and started using bad words for paying my biill i told her i hv paid my bill and converted my no into prepaid but didnt listen to me at all and kept using bad words,i want this issue to be solved from vodafone as fast as possible and that lady shld be terminated from her services or else i will be forced to take legal action against vodafone,Kindly check ur system for bill payment.Urgent action needed.

Vodafone — Connection inactive

Hi,

I have lost my cell phone on May 14, 2011 & subsequently gave call to vodafone care to block the sim and reissue me the new sim (moble no [protected]). I received new sim on my billing address on May 17, 2011. Till now I was fully satisfied with Vodafone services. The sim i received was deactive due to security reason and I was directed to call @ [protected] for activation, which I did immediately on May 17, 2011 at 11:00 PM. However, despite assurance from customer care executive the sim is not activated. I again contacted the executive thrice on May 18, 2011 requesting activation result only assurance.

I have mailed to respective nodal officer as well, but there is only mail acknowledgement.

I am unreachable and not contactable to my social & business network since May 14, 2011 and seems Vodafone does not care.
My billing history is clear all dues are duly paid within time still such pathetic service.


Anil
Mumbai

Vodafone — 3G INTERNET CONNECTION

I have subscribed a 3G internet connection from vodafone No. [protected] after seeing the advertisement on TV during the world cup. The representative visited my place and presented all false claim that the connection they gave me, will have speed upto 21. MBPS.

You will be surprised to know that the leave the speed aside, I am even most of the time not getting the 3G connection. Usually it connects on Edge where the speed is between 0 to 10 kbps.

Shame on vodafone ............. All FALSE CLAIMS to trap the innocent people.

zakir

Vodafone — connection to the internet

Hi Vodafone,

Since your customer call center can not reply to a simple letter of complaint, about a problem I have been having with the moden stick your staff sold me. I have been doing my own investigation into this matter.

1) I have been having trouble with the modem broardband stick with connection for a very very very long time, I have spent 6hours in total calling your customer care service csnter. the most recent conversation I had was with a lady by the name of Katrina from Techical Surport. As I sad above I have spent 6 hours calling Vodafone, in total 11 phone calls. I have been told that, a) I should have never been sold the broardband modem stick in the first place as the covrage area, Rotorua, has a bad signal rate. b) We will send out a disk that you can load onto your computer an that will help with your connection. c) Yes, Rotorua is in a bad signal area and dail up is the only option via Moden Sticks d) Your staff at the local store said that because of the Mountain range around Rotorua is stopping the signal.

But according to Katrina, your call center staff lied to me and infact, Rotorua is in a good signal spot...so in short, 4 members of your staff are telling me one thing and then I have Katrine telling me it is not true and that Rotorua is ok for a signal. Then please can you tell me why I can't even stay connected to the internet. I have been keeping a note book handee and every time i crash off the net I write the time and usage. 80% of the time I get...Internet connection can not display the webpage...No Sim found...or an RAS error code. And when I am connected to the internet my usage has been wrong, I have video footage of Vodafone overcharging on a 14.5mb update i had to load and Vodafone sad I used 120mb, I have video footage of taking over 20 minute to connect to the internet, I have video footage showing I opened up the internet, and HP, company i tried to download a programme off said i wasn't connected, but all the time I was on (or thoughtI was on) Vodafone charged usage even though i wasn't connected.

There has been 2 times that Vodafone tech's have tried to fix my broadband, but to no avail, the last time Katrina and I spoke was on the 8/3/11 and the call lasted 66mins 46secs at 1426. katrine even told me that there is a problem with one of the stations in Rotorua and the tech's will be working on it.

Katrina also told me that it is in my contract that when broardband fails, that I will be surplied dail up. ummm...I have looked at my contract and can't seem to find anywhere where it says that. please can you forward to me the contract Katrina was refeering to so I can see it. As my contract I have states Broadband only.

I would also like a full printout of every connection with the usage for the last 2years 3 months, a copy of all the bills I have been sent, Copy of the credit limit charges I was billed.

Dean Norman
76 Tarewa Rd
Rotorua
NZL

Vodafone — Connection Problem

My name is Sonam & i am using a Voda Phone mobile no [protected]. The problem which i am facing with this connection is that whenever i recharge my mobile,my balance gets deducted.I have talked so many times in your customer care but of no use as they are saying that because of Internet using my balance get deducted but i clearly told that executive Mr. shammi that i use Internet only when i recharge Internet access card but that person do not understand my concern and i have not use Internet on that particular date which he talks about. I am now requesting you through the email to resolve my problem on priority other wise i will have no option left except changing the no to any other service provider.This is happening since last two months & non of your support are able to solve my query

An early action is anticipated from you.

Regards
Sonam
[protected]

Vodafone — GIVE Wrong information

SIR,
I HAVE VODAFONE MOBILE CONNECTION. MY MOBILE NO IS [protected] ON 8TH FEB, I HAVE ACTIVATE INTERTEN SERVICE WITH 21 RS AFTER SWOME TIME I GOT A MASSAGE HELLO, AS PER YOUR REQUEST RS 21 INTERNET PACK HAS BEEN ACTIVED ON YOUR PHONE. YOU HAVE 350 MB DATA FREE FOR 4 DAYS. BUT MY INTERNET WAS NOT ACTIVETED WHEN I CONTACTED VODAFONE ESECUTIVE, THEY WAS TOLD ME WAIT FOR 24 HRS & IT WILL BE ACTIVATED, AFTER 24HRS, WHEN AGAIN I CALLED, THEY WAS AGAIN ASKED TO WAIT, THIRD DAY, I WAS TOLD THAT I DON”T WANT USE ANY MORE SERVICE OF YOURS . THEN I HAVE USED PORTBILTY SERVICE FOR CHANGE SERVICE PROVIDED, AFTER SOME TIME VODAFONE CALL ME AND ASKE ME YOUR PBOBLEM WILL SORTOUT AFTER SOME TIME BUT THEY NOT TAKE ANY ACTION ABUT MY PROBLEM THREE DAY VODAFONE NOT GIVE ME PROPER INFORMATINO, THREE DAYS VODAFONE MAKE ME FOOL AND THEY ARE NOT READY TO GIVE BACK MY MONEY,
SIR, THE MATTER HERE IS NOT OF 21 BUCKS, BUT THE WAY THESE COMPANIES TAKE THEIR CUSTOMERS FOR GRANTED. WE REQUEST YOU TO TAKE SOME STRICT ACTION AGAINST THIS COMPANY, AS MANY PEOPLE MAY BE SUFFERING WITH SUCH BEHAVIOUR OF THIS COMPANY.HOW CAN THEY DEDUCT MONEY FROM ANYBODY'S ACCOUNT & GIVE USELESS RESONES FOR THE ACT.PLEASE SIR, TAKE SOME ACTION AGAINST THEM & TEACH THEM SOME LESSONS.

THANKING YOU
WITH REGARDS
RAHUL [protected]

Vodafone — outgoing calls failed

Myself Aanchal Sharma, mobile number [protected] has been using this no since past 4 years .From 14th may 08 my outgoing calls are failed .i would like you to check my account as soon as possible.

Vodafone — non registration

I have bought new vodafone sim 5 days before & it was activated that day it self But next day I got the massege that your outgoing calls are stopped due to your scan photograph.I had sumitted new form again on 23rd Nov to dealar with my original photo & dealer gave it to distributer on 24th Nov still my outgoing calls are not started & today I again got the sms that your outgoing calls are stopped fillup the new form then I try to call in vodafone galary But today no exicutive is attending my call.
I pressed correct button (key 9) but that recorder again repeats instead pf transferring call to customer care exicutive.

sir
iam in anilkumar iam in using for vodafone no my no [protected] last 2 daya is not going or in coming
withot infom is disconiction is very bad srivecs tacke for acction sir thanks for Anilkumar

Vodafone — VODAFONE IS USING FAULTY MACHINES TO CHEAT THE CUSTOMERS

OM
Dated : 6th August 2009


To,

The President Of India

Respected Madam,

VODAFONE IS CHEATING THE CUSTOMERS.

VODAFONE IS INSTALLING FAULTY MACHINES AT ITS STORE OUTLETS WHIICH ACCEPTS BILL PAYMENTS. DUE TO THE FAULTY MACHINES, THE PAYMENTS DONE IN THE MACHINE ARE SHOWING WRONG RESULTS AND THE EXCESS MONEY IS BEING POCKETED BY VODAFONE.

I deposited Rs.300/- against the payment of my mobile phone No : [protected] at a Chembur store outlet of Vodafone but because the machine was faulty the machine registered on Rs.100/-

Now, Vodafone is not refunding my Rs.200/-

WE SINCERELY REQUEST YOU TO BLACK LIST THIS COMPANY AND BAN THIS ORGANIZATION.

REGARDS

Haresh Narang
Mobile : +91-[protected]

Vodafone — Unauthorized activation of postpaid numbers under my name

* The Corporate Plan given by the representative was not that I asked for.
* I canceled my home verification form and wrote reason for "SELF SURRENDER" before the activation of any phone number under my name
* I never appeared for the verification at my work place
* On call back from Vodafone, I specifically mentioned that I do not want to get any number issued under my name.

STILL..

I am getting bills for 2 phone numbers under my name and No ONE at vodafone seems to give me an appropriate answer

Hi Namita,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/1fw9Q and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear sir / Madam

please help me to find my call history ( incoming / outgoing calls ) and ( incoming and outgoing messages ) from my vodafone.
my number is [protected] on the duration between 1st april to 30th april 2013. this information is send on my email id - [protected]@gmail.com

please help me.

thanks and awaiting for your kind response.

Vodafone Connection — IMPOSING WRONG CHARGES

MOBILE NO. [protected]

THIS IS A PREPAID CONNECTION WHICH IS TAKEN BY ME FEW DAYS BACK. I HV RECHARGED THE SAME FOR RS. 50/- & THE NEXT DAY THOSE WERE DEDUCTED & MESSAGE RECEIVED THAT GURBANI HAS BEEN ACTIVATED ON YOUR MOBILE W/O MY NOTING OR REQUEST.

ON REC. MESS THE VERY NEXT MOMENT I HV APPROACHED CUSTOMER CARE BUT THEY REFUSED TO HELP.

THIS WAY VODAFONE COMPANY IS BEFOOLING ITS USERS.

I have received a message that Rs 49 has been deducted from my account as Gurbani Service has activated on my Vodafone [protected].But I havenot applied for the same. Please help me this service is for what and why vodafone activated this service without my consent.

Vodafone India — Incorrect charges on the bill

Incorrect charges on the bill, rude & unprofessional behaviour from Customer care

Hi i am to facing this issue i think Vodafone has some problem, i have done all setting with my Nokia lumia 710. rebooted-resetted multiple times but nothing works.
i dont no why this problem concurring 2 weeks ago everything was fine, but when i recharged my phone with 3G activation it stops accessing internet
wht the hell is going on i dnt i think i should change the subscriber.

Vodafone Prepaid — Sim card closed without information

I am Amit Pansari Executive In a company i have purchased a Vodafone prepaid sim card before five months ago form Nagpur and i have submitted all the necessary documents. Yesterday i was in roaming than suddenly my vodafone no [protected] has closed without any necessary information. Due to this I was suffered so many things. When i came Nagpur and talked to Vodafone Store and they replied this no. is deleted in our records and can not be started. I also have so much balance in sim card but now there is no responce from the company. Now how can i help myself. please register this complaint on high priority basis. and give the Proper solution. My contact no. [protected]

Hi Amit,

We believe that you have been contacted by our Customer care team and hope that your concern regarding deactivation of SIM has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

My Mobile No. [protected], Please connection the incoming & outgoing, I submit the Photo Id Proof & SIM xerox to the Vodafone Store Yeasterday. Please connect the mobile.

Vodafone — vodafone's poor working

i had recharged my cel wid 35 rs. coupon of vodafone on 26 june.the rechage was successful.but 300 sms, wich i was supposed to receive wid coupon hav not been activated.i had made a complaint regarding dis matter to vodafone, they had said my problem wil be solved by monday.but still there is no response...
thank u.

dear sir,

we have 5 connections from you .we are residing in madurai gomathipuram ( near apollo hosp). For a last 4 months your network coverage is very poor in this area. If we want to make a call to others, we can successfully talk to them by making atleast 5 calls once.we frequent told this complant to bill collecting person. But no response.This is our last attempt of complaining to you. Pls respond to this, otherwise we search for other good network service


Alagaramy

Vodafone — useless, waste and cheating

vodafone callertunes are activated to my vodafone mobile number without my knowledge and the charges are deducted from my prepaid account. poor service from customer care . totally waste mobile service in INDIA

Vodafone — Cheating of customers by Vodafone

Sir/Madam,

This is to bring to your notice the acts of cheating being done by vodafone mumbai and not allowing them to take the benefit of the MNP scheme. I have a vodafone postpaid connection (Mobile number : [protected]). On 24th January i received my Unique porting request number from 1901. However, after that Vodafone called me and offered me better plans. I thought of giving them some time. i was told that I would get 6000 seconds extra in my current talk plan and I would get 1 GB data usage at Rs 99 rental. They told that the same would be activated in 72 hours ( request taken on Sunday 30th Jan) . However its been 1 week and I have always getting new deadlines from the customer care of Vodafone . Today they have told me that it would take another 72 hours. To my utter surprise I noted a case of cheating when the customer care executive told me that the request has been taken for 3000 seconds extra whereas the agent who took the request had told me 6000 seconds extra. This is a clear case of cheating. They are trying to spend time and by this delaying the customer to switch to another service provider. I have raised many requests and called up the customer care many times but nothing has happened. I hope TRAI has some plan of action to take care of such acts of misdeed by these telecom companies.

Please get it resolved as soon as possbile.

Vodafone — gift

hello sir,
this is saikrishna.bandi.my mobile number is +91-[protected]...i had sent registerd post to get my gift( reebok watch) on 15 of october..with my 1st bill reciepts enclosed....still i didnt recieved my gift from u.i recieved a mesage from u abt my status of my claim against offer...file number is- 144977....hope i will get my gift as soon as possible

Vodafone — monthly incentive

RAJU PADHAN -i am a retailer at-pandkital,po-mayabarha,dist-subarnapur,my e-top mobile no is [protected] & [protected] . ican not payout my insentive for the month sept-2009 to onwords so i request to you please sir solve my problem . my emailid is www.[protected]@yahoo.com

199 monthy rental — Please correct the Billing Address

Dear Sir,

My name is Praveen kumar, and my new billing address as given below, and its already been informes to vodafone people.

17/5, -2-Floorr,
Thoufeeque Building,
Chowdeshawari temple Road,
Above Family Choice Stores,
Opp - Anjaneya Templa,
Maratahalli
Bangalore-560037

Regards,
Praveen
[protected]

Vodafone — Wrong Tariff activated against committed

i had been committed that i will be given 3 family and friends numbers which will be charged @ 10 p per min after converting into billing on my vodafone number. However the same has not been alloted to me and the agency person says it is a mistake from there side that cannot be rectified and hence i have to be with it.

Dear Mr. Singh,

Thank you for your email dated 08/04/2013 regarding the services for your mobile number [protected].

We would like to confirm you that as per the feedback received from our specialized Vodafone care team Per Min 249 Spl Plan have been activated on your Vodafone account as per your request only.

Hence we regret we are unable to activate the tariff plan with rental of Rs. 199 as we have not received any request for the same.

Further, if you still have any concern kindly confirm us by sending a confirmation mail, so that we can assist you accordingly.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Bharat Bhushan

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

-----Original Message-----
From:[anirudh.g.[protected]@gmail.com]
Sent:Monday, April 8, 2013 3:44 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Wrong commitment [REF:[protected]]

Dear Arpit Mathur,
I have check my form before signing it up its mention that it will will 199 as a rental. my bill has generated but i will not gonna pay extra, what so ever is the seen.


On Mon, Apr 8, 2013 at 3:14 PM, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Singh,

Thank you for your email dated 06/04/2013 regarding the services for your mobile number [protected].

We would like to confirm you that as per the feedback received from our specialized vodafone care team Per Min 249 Spl Plan have been activated on your Vodafone account as per your request only.

Hence we regret we are unable to activate the tariff plan with rental of Rs. 199 as we have not received any request for the same.

Further we would like to confirm you that we have already forwarded the details of your concern regarding the activation of internet pack @ Rs. 98, to our specialized Vodafone care team. Your service request number is[protected]. We request you to kindly provide us 48 working hours to get it resolved.

In case you need further assistance, please do call or email us. We?ll do our best to help you.
Happy to help,

Arpit Mathur

Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in

3G Mobile Internet Data bonanza offer now extended*??!!!

For Rs.100 get 300 MB free

For Rs.375 get 1536 MB free

For Rs.650 get 3072 MB free

*Offer is applicable for limited period. Surfing rate post exhaustion of free usage will be 2p/10KB.

From vodafonecare.[protected]@vodafone.com
To anirudh.g.[protected]@gmail.com
CC
Subject Wrong commitment
Dear Mr. Singh,

Thank you for your email dated 06/04/2013 regarding the services for your mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that we have forwarded the details of your concern regarding the tariff plan share at the time of connection, to our specialized Vodafone care team. Your service request number is[protected]. We request you to kindly provide us 48 working hours to get it resolved.

In case you need further assistance, please do call or email us. We?ll do our best to help you.

Happy to help,

Kanchan Kotia
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

-----Original Message-----
From:[anirudh.g.[protected]@gmail.com]
Sent:Saturday, April 6, 2013 7:02 PM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Wrong commitment


last time i am sending what ever document i have it with me.




On Sat, Apr 6, 2013 at 7:04 PM, Anirudh Singh <anirudh.g.[protected]@gmail.com> wrote:

Mr. Arora,


What ever i had i sent with attachment see the full detail and i am sure vodafone can easily track the DSA with that detail.


To be honest i did a mistake coming to vodafone leaving Airtel. Since i have echanged to vodafone i faced problem from day one.


Leave this mail thing and start working on the issuse and resolve matterinternally please dont ask a document which is not necessary.




On Sat, Apr 6, 2013 at 12:34 PM, Vodafonecaredel (DEL-NE), Vodafone India <[protected]@vodafone.com> wrote:

Dear Mr. Singh,

Thank you for your email dated 05/04/2013 regarding the services for your mobile number [protected].

We would request you to kindly provide us with the following details, so that we can check your concern regarding your new Vodafone account:

Scanned copy of CAF (Customer agreement form)

Cash receipt

DSA/Agency name

Complete SIM number


We assure you that on receipt of your confirmation details, your concern will certainly be checked within 72 working hours.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help,

Rahul Arora
Vodafone Care

Contact numbers


Vodafone Care: 111 or +91- [protected]
Fax number: +91- [protected]/[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

-----Original Message-----
From:[anirudh.g.[protected]@gmail.com]
Sent:Friday, April 5, 2013 9:16 AM
To:[vodafonecare.[protected]@vodafone.com]
Subject:Re: Wrong commitment


This is scan copy of form which a representative gave me at the time of filling the form. please refer to it.



On Fri, Apr 5, 2013 at 9:20 AM, Anirudh Singh <anirudh.g.[protected]@gmail.com> wrote:

Dear Sir/Madam,
This mail is to inform you that i did a portability from airtel to vodafone.
During filling the form the representative you visited in my office mention me very specific about following thing:
1.Monthly rental : 199.00 INR
2.Free calls : 600 mins (National)
3.Free message : 200 (National)
4.2GB (Data usage) : 98 INR


Now, surprise is that when i heard the real offer at the time of verification that following are the things in real:
1.Monthly rental : 249.00 INR
2.Free calls : 300 mins (National)
3.Free message : 200 (National)
3.2GB (Data usage) : 199 INR


I need a justification on it as i am not going to pay, provide me the plan which was offer to me at the of filling up the form.
Fed up with tell 198 support people about it still no response after calling the from past 15 days
Yesterday i got surprised that they can't book a complain .

You guys are fooling around the customer solve my issue provide me the plan which was offered to me, Why dont you guys see the CAP form and show the scan copy to me also.

Dear Sir/Madam,
This mail is to inform you that i did a portability from airtel to vodafone.([protected], [protected] Numbers)
During address verification on call the representative mention me very specific about following thing:
1.Monthly rental : 199.00 INR
2.Free calls : 600 mins (National)
3.Free message : 200 (National)
4.1GB (Data usage) 3G.


Now, surprise is that when i see the real offer on the vodafone's site that following are the things in real and i have to pay 249.00 INR:
1.Monthly rental : 249.00 INR
2.Free calls : 300 mins (National)
3.Free message : 200 (National)

Hello!
For the last 7 years i had been using the same Reliance Pre paid connection in Delhi. Last week i ported it to Vodafone postpaid. My number is [protected]. The representative enrolled me for the plan 399 per month with the following details:
1. Free local and STD minutes - 600
2. Free 4G/3G Data - 1GB
3. Free SMS - 600

After activation of my vodafone number i was disappointed to see that they have activated a plan Per min 249 spl plan where i will get only 300 minutes of Local+STD minutes without internet. This is not acceptable at all. I want the pack which was promised at the time of enrollment.

Regards,
Nayanjit Deka
Mobile: [protected]