Vodafone India Complaints & Reviews

We generally refrain ourselves from writing a complaint but this time the limits have been crossed. we had procured 2 prepaid connections from Vodafone executive at E Zone (Phoenix Mall – Viman Nagar) on 24th March.

We were told by the Vodafone executive that sim card will get activated in 24 Hours and we will be getting 1 GB of Internet Usage free. Unfortunately, today is the end of business day of 30th March and nothing has been done so far. The Sim cards are still not activated and this is a big disappointment.

We had approached EZone and had received the number of Javed (Ph: [protected]) from Vodafone. This person seems to be busier than the Hon. President of India as we have never been able to get through his number even after more than 100 attempts in last 5 days. He has only replied on SMS initially and has never picked up the phone.

We are aghast to see the level of poor customer service by Vodafone.

Dear Sir,
I had inquired to Vodafone about Rs. 199 internet service on vodafone customer care department(111) They intimated me that it is unlimited internet offer. After activating this plan they send me sms like upto 2GB internet surfing you will enjoy regular speed after that your speed will be 40kbps. Had also check Vodafone banner which is out side of retail outlet. But their is no mentioned in banner that terms & Condition are their. They just wrote that enjoy unlimited internet in just RS.199 on your vodafone handset.

I Had a hard copy of banner & recording conversation of customer-care discussion. Which can useful as evidence. I am ready to go consumer court for this misguide.

Regards,
Jimit Shah
M- [protected]

no signal @ home
HI,
we have using 2 no. of vodafone one postpaid & one pre paid but no mobile signal @ my home and my home is well located & its fully authorised prithvi raj road new delhi 110011near khan market.

i have alrady complaint for it on call centre but no replay..
Please help me .

paid Rs. 150/= through billdesk vodaphone from Axis bank internet banking vide transection No. ICONN/69606357/270313/VODAFONE(BILLDESK) on 27th March 2013, towards recharge of Mobile No. [protected]. Receipt of transection from Axis Bank received. Vodaphone the service provider has not yet updated the account. Vodaphone customercare is not helping. Please help.

This is with regard to Vodafone AP Circle - I had obtained a post paid connection with roaming facility and during the application process the information as provided by the sales outlet of vodafone didnot matched - anyway after exchange of various e-mails and number of calls to customer care the connection was activated.

Whereas since the receipt of first bill I had been notifying and lodging complaints at various times thru e-mails / calls to customer care with regard to the discrepancy in my name as mentioned in the bill / profile : every time I make a complaint the customer care without going thru the whole contents of the complaint - just recognises as name / address change request and forwards a condition to submit the documents again.

First of all my complaint is not properly looked into and the responses provided are very vague. As such finally they have struck at the provision of documents from my end which is not acceptable to me (number of documents can be provided if the request is for name / address change) since the discrepancy is from Vodafone and based on the documents submitted while applying for connection they should correct the name.

Finally my experience with Vodafone can be rated as very bad (worst when it comes to customer care) - I would like to bring this to the general public the attitude and customer care response of vodafone.


My number is [protected] (Vodafone AP circle)

Sir/Madam

My mobile number is xxxx (currently with Airtel) is with Vodafone since 2005 but due to Network issue in my indoor, I had ported my number to Airtel in[protected].

But due to same network issue in my indoor with Airtel, I again want to port my number to Vodafone. so I submitted request for MNP in 16-Jan-2013 with Vodafone but my porting request is cancelled & the reason given by Vodafone is that Airtel don't want to loose their customer consequently they rejected my request.

I again submitted request for same on[protected] for Vodafone Prepaid, but again my request for portability cancelled with in 2 hours of submitting request, this time explanation given by Vodafone is that, there is some technical error in porting my number.

They called me up after last cancellation & emphasized me to port my number from Airtel Prepaid to Vodafone Postpaid, even I don't want Postpaid connection, but just to enter in Vodafone & has the option to convert from postpaid to prepaid, I accepted Postpaid connection, I submit all documents on[protected].

The Current status is... Today is[protected], my number is running with Airtel, MNP request is till pending & I don't know the status whether it will be completed or not. The UPC code is AD557218

Vodafone Store & customer care at 111, not able to provide me any status or any description of Fault or technical error. This is just harassing me a lot for a very small & simple thing.

Thank You
Deepak Bansal

Hi,

I have sent a mail to corporatecare.[protected]@vodafone.com regarding the Disconnection of my Vodafone Postpaid Service of the number [protected].
I received an acknowledgement stating that my Pospaid Connection will be Deactivated on 16th Feb 13.

I was also told to clear the outstanding amount and I have did it.

Unfortunately, the postpaid connection is active till date and I have received a bill for the period 18th feb 13 to 24th Mar 13.
I wish my problem will be resolved ASAP.

Regards,
Umesh V

I already asked many time to deactive my vodafone Postpaid SIM, it seems no one take care of this .
please help Deactive my vodafone postpaid SIM .. vodafone no.[protected]. as I already come back China. this SIM will not using anymore,
MR.TERRY MA
why still charge me every month.

outgoing call n msg are barred .when i cal to vodafone customer care they tel me go to vodafone store n when i go to the vodafone store they tell me that ur request was already submited but no one in vodacentre interested in taking action against my problem . pls never take vodafone connection they r bloody lairssss.........

my pospaid no. is [protected]. And i want to surrender my this number,and thats why i have also went to Vodafone store ANSAL PLAZA.and i also told them to surrender my pospaid no., but they didn't surrender my no. and told me that this number can be surrender by e-mail or enternet,or the place where i have buy it.and they let me sit for 1 hour,and there are 4,5 customers which have been sitting there for a long time,because there is one counter which is open and other 3 counters are closed, and the rest staff was sitting inside.and the girl who is sitting on the counter she didn't surrender my number. then i have call to customer care ,they have said your number will be surrender by only vodafone store.i have said that they didn't surrendering the number,then the staff of customer care said me that,let me talk to that girl which was on the counter,but that girl were not talking to them. but when i force her to surrender,she said that ''ok i see''.then for a while she is filling some form,i dont know what is she doing,then after filing that form ,that girl says that your connection will be disconnect in 72 hours. from 19-3-13 to today 28-3-13, it is not disconnected. my current no. is [protected] to which you can call me. thank you

dear sir,
i request you to please look upon my problem as soon as possible. because vodafone has barred my outgoing calls.
and given me a bill of rs14997 which is not correct according to me because they've put a charge of over using my internet pack.
which is totally incorrect and fake i am a 50 year old and im a kidney transplant patient and hence how can i use 14000rs of internet. kindly find a solution to my problem as i want my outgoing to be debarred ASAP>
thankyou.|
VIJAY MIDHA.
my vodafone no. is [protected]
kindly get back to me ASAP.

This is happning for second time vodafone has deducted from my prepaid balance charges for internet usage although my internet pack is active.
As usual vodafone guys justifying the charges on false grounds...they must refund the money they have deducted.
and they dont have proper reason for charges. When internet pack is active then there should not be any deductions for internet and for their technical problems they should not charge customers and if they do least they can do is refund money instead of giving false reasons. This does not only show poor service but poor customer service as well.
I urge whoever using vodafone internet please dont keep much balance in your main account as they would deduct it anytime and give false reasons and we customers have to bear for their technical problems. Vodafone should enhance their technical system and not increase their customer base if they are not able to give proper customer service.
And also consider shifting to other operators if you are using 2g internet as this is happning often and you will end up loosing your balance and hard earned money.

Thanks.

I have bought brand new galaxy grand on 13th March 2013 (purchase date) and started using my phone from 21st March 2013 onward (sim inserted) and i have been informed that with this new handset you will get 3G data for 2 months up to 2 GB absolutely free and with direction o[censored]sage by your Samsung Executive i inserted Vodafone Sim to avail benefit of 3G for 2 months but till now although its almost ., the plan activation message has not came and no confirmation for the same has been received. I also spoke to their call center with customer care officials and visited Vodafone store Punjabi Bagh in Delhi but they also won't be able to help me out apart from making fake promises as they always do. Tried to spoke to their Nodal officer as per the details on the Vodafone website but nothing happened as the phone is always on hold as they are busy and will assist you shortly kind of MSG.

If they cant do and provide the services then they should tell the customers about the same and also its about samsung they should not do such fake tie-ups with companies

Name: Ms. Sushma Khanna
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +[protected]
Fax: +91 [protected] , +91 [protected]
Email: nodal.[protected]@vodafone.com

Appellate Authority

Name: Mr Manish Jain
Designation: AVP - Customer Service
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +91 [protected]
Fax: +91 [protected] , +91 [protected]
Email: appellate.[protected]@vodafone.com

thanks

Puneet Kumar

Dear Sir/Mam


Please look matter and resolve.


[protected] this is my no and 6 month ago i have submit the request to Mr. Ravi Kumar for no migrate postpaid to prepaid at Vodafone store station road bareilly,
and my no successfully migrate in to prepaid but after 24 hr my no again convert to postpaid with another name, then i have complaint this, at Vodafone store,
at the time of complaint I meet Mr. Ravi Kumar and as per Mr. Ravi my no convert in postpaid by mistake and he is assured to me that my no return after 3 month but still after 6 month my no not return by him. in this period i have proper followup for the same issue but they refuse to me continually.
In this period i got a shocking information, my no activate with name Mr. Siddhartha Mehrotra or Mr Siddhartha using my no fraudntly and he is employee of vodafone at Vodafone store station road Bareilly, when i know that i request to Siddhartha for returning my no but Siddhartha is never given me a resolution and refuse to me or never receive my call.

Regards
Dharmendra Kumar
Mobile No- [protected]

This is happning for second time vodafone has deducted from my prepaid balance charges for internet usage although my internet pack is active.

Hi Sir/madam,

I am the customer of Vodafone Karnataka. My number is [protected]. Before one & half month only I have changed my service provider from Airtel to Vodafone, because Vodafone was giving the free offer for MNP customers which is 1p/2sec, free 100 SMS/day with 6 months validity. Now Before 1 week they have changed the plan without informing me now the SMS costs me 50p/sms & call rate 2p/sec. So please take my complaint regarding this because they are making fool to customers by showing good plans and then they are changing themselves. And their network is not good compare to Airtel so I wanna get that plan again or tell me how to go again with Airtel before 90days.
Because I cant use this plan and the service provider any more. And I have called so many times to customer care but they dint resolve and also they wont try to understand and response well with customers.So please resolve my problem As Soon As Possible.

Thanking You,
Prashant Durikar

my vodafone mobile # is [protected], with out prior notice they have changed my plan recently, i have selected the plan since i am in need of free STD minutes, but without prior notice or intimation to me they have changed the plan and charged me for all the STD minutes.

find the below followp mail history with vodafone exicutive but still wait for help. kindly do needfull for better service



From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: 27 March 2013 16:19
To: 'Corporatehelpdesk.[protected]@vodafone.com'; 'Irshad.[protected]@vodafone.com'; 'Rohit.[protected]@vodafone.com'; 'DEEPAK.[protected]@Vodafone.com'
Cc: Gandhi, Anupam - Aegis EGLOSS (HAZ)
Subject: FW: Essar micro sim replace---[protected]---24/1/2013 but GPRS99 not working.

Dear Sir,

As you aware from listed below mail what type of problem I have face from 17march & still I didn’t get help form your team so what can I except from your team?
So what you expect I have to deactivate this plan from my number?

Regards

From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: 23 March 2013 03:51
To: 'Corporatehelpdesk.[protected]@vodafone.com'; 'CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India'; 'Irshad.[protected]@vodafone.com'; 'Rohit.[protected]@vodafone.com'; 'DEEPAK.[protected]@Vodafone.com'
Subject: FW: Essar micro sim replace---[protected]---24/1/2013 but GPRS99 not working.

Dear Sirs,

Kindly find the below follow up mail history then you come to know from when I’m suffering for access the GPRS99 on my number. Before 1 week it was working little bit fine but from last 17 march I’m unable to open any web page on my nokia lumia 710. & till today I didn’t get any help from Vodafone I had registered complaint in voda customer care on 17/03/2013(Complaint no:-[protected]) & as per your promises to customer for solution of any problem will be rectified within 48hrs but this is not delivered. & as you aware this is the essar group corporate number & if you are not able to provide data plan service on this number so kindly inform.
Kindly do needful to maintain faith of customer on your system.

Regards
NIkesh Waghmare
[protected]

From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: 24 January 2013 19:55
To: Corporatehelpdesk.[protected]@vodafone.com
Subject: FW: Essar micro sim replace---[protected]---24/1/2013

Kindly do the needful as earliest.

From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: Thursday, January 24, 2013 7:50 PM
To: 'CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India '
Cc: 'Irshad.[protected]@vodafone.com'; 'DEEPAK.[protected]@Vodafone.com'; 'Rohit.[protected]@vodafone.com'; Mishra Satyam - EStIL Admin (HAZ); Gandhi, Anupam - Aegis EGLOSS (HAZ); Majmudar, Hetas - EStIL Administration (HAZ)
Subject: FW: Essar micro sim replace---[protected]---24/1/2013

Dear Sir/madam,

I have activated GPRS 99 data pack on 13/01/2013 & from that day I have facing a lot of problem related internet speed I’m unable to open the any browser page due to low speed on my nokia lumia 710 & I have registered 2-3 times complaint at Vodafone care & also visited at Vodafone store but both executives suggested to replace the sim card that I have replaced on 24th Jan but still I’m facing the same problem & complaint registered at Vodafone care for the same, please do the needful to resolve the problem at the earliest.

Regards.
Nikesh Waghmare


From: CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India [mailto:Corporatehelpdesk.[protected]@vodafone.com]
Sent: Thursday, January 24, 2013 2:43 PM
To: Mishra Satyam - EStIL Admin (HAZ) <Satya.[protected]@essar.com>
Cc: Irshad Khan (GUJ); Deepak Sharma (GUJ); Rohit Sharma (GUJ); Patel, Bhagubhai - EStIL Dispatch (HAZ); Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Subject: RE: Essar micro sim replace---[protected]---24/1/2013

Hello,

It is done.


From: Mishra Satyam - EStIL Admin (HAZ) [mailto:Satya.[protected]@essar.com]
Sent: Thursday, January 24, 2013 2:28 PM
To: CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India
Cc: Irshad Khan (GUJ); Deepak Sharma (GUJ); Rohit Sharma (GUJ); Majmudar, Hetas - EStIL Administration (HAZ); Patel, Bhagubhai - EStIL Dispatch (HAZ); Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Subject: Essar micro sim replace---[protected]---24/1/2013

Kindly replace below micro sim card.

[protected]---A1 [protected] 7.

Regards,
Satyam

i would like to make a complaint against vodafone for not providing proper service.
because of some external damage my sim card (ph no-[protected]) was not working and i wanted to get a duplicate sim with the same number as soon as possible.
Because the sim was of maharashtra state (pune) and i was roaming in jharkhand state (jamshedpur) i had to face a lot of harrassments. i still dont have number with me. i went to the vodafone mini store in jamshedpur with my id proof so as to get a duplicate sim issued. A guy named mr. prem was the only staff there.He had no clue as to what to do, he just said that i will have to go to vodafone head office in ranchi. i enquired with a friend in pune and the vodafone mini store guys there said that i can get the sim if i sent my id proof documents to them through courier. i did that and when my friend was there with the documents they simply denied issuing me a sim.i still dont hav the number with me because of which i am facing huge losses. if this is the way people work at vodafone then i am sorry to say this is the worst service provider i have ever used. if vodafone doesnt care about its customer then i think it should close down its operations. very disheartened to see vodafone do this.
if any of the vodafone guys care and can solve this problem please revert back at [protected]

I did the Recharge of 300 Rs from standard charted online banking to my fathers number but Vodafone is denying of any recharge record.Now money is deducted from the account but recharge is not done.