Vodafone India Complaints & Reviews

respected sir/ma'm
im a girl named rashmi arora from chandigarh and a student...a guy from dis no [protected] is continusly caling me agn n agn frm last 2 days..he's texting me abusive words n non veg texts too...once i pickd up his call and when i askd him who's he thn he sd ki madam 1 bar baat to kar lo hum itne bhi bure nhi h..baat karogi to dil khush kar dunga...m frm a very respectd and educated family...wil u plzzz help me...i realli need ur help...bcz of dis guy m nt able 2 focus on mah studies...u r mah only hope..

Hi

I have been using this connection ([protected]) for more than one year and also paying all the bills regularly.

In the month of Dec 2012 my Internet plan of Rs 99/GB was discontinued without any intimation and thus excess billing was done in month of Dec 2012 and Jan2013.

When i took the connection i was told that this plan was for life time.

I had already paid Dec 2013 which was excess billed.

I Had already posted a complaint in 1st week of Feb 2013 through your customer care centre at Dombivli west for reversal of Excess billing of rs 10937/-

This amount was calculated by your customer centre executive and he confirmed that neither a call was made nor message was sent before stopping this service.

Its unacceptable that without intimation any service is stopped and get charged for that.

But from last 2 months there is no progress on this and i keep getting calls for unpaid amount.

I have already posted a complaint on vodafone care and Nodal officer id and vodafone appellate id but the lack of support is unacceptable.

I have been a regular user of Vodafone for the last 2 years. I have been paying my bills on time too and my average bill is about Rs. 2,000 – Rs. 3,000 per month.

On March 21, 2013, I received a bill from Vodafone amounting to Rs. 17,438.05. I was shocked on receiving a bill for that amount because neither have I made calls that substantiate that kind of amount, nor have I travelled internationally to incur any roaming costs.

On checking the bill, I discovered that I have been billed heavily for my internet usage, for which I already have a 3G pack from Vodafone. I understand there is a cap of 8GB per month, but the usage for which I have been billed is actually impossible to achieve. Let me explain:

Take a sample from the itemised bill:

09/03/13-19:06:02
VF Mobile Connect
16400
0
940
**
09/03/13-19:06:15
VF Mobile Connect
2050
0
940
**
09/03/13-19:06:16
VF Mobile Connect
16400
0
940
**
09/03/13-19:06:28
VF Mobile Connect
34840
0
940
**
09/03/13-19:06:56
VF Mobile Connect
16400
0
940
*

According to the above sample, in less than a minute (54 seconds), I have consumed 152MB of data – this would translate into a speed of 3 MB per second or 24 megabits per second. That is impossible.

There are several such instances in the bill, which I am sure if checked from Vodafone's end, they will realise that I have been overbilled erroneously.

I have sent them several emails requesting Vodafone to take a look into the matter and correct the bill to arrive at a quick and smooth resolution to ensure I can make my payment on time and avoid the late payment charges. I am unable to pay such a high amount, especially since I have not even consumed the items I am being billed for.

However, their customer service has not just been unhelpful, they have actually been cruel. I have been assigned a Relationship Manager who refuses to pick up my calls now.

I have sent them at least six emails, finally begging them to just give me a complaint number so I can follow-up with the Nodal Officer and the Appellate Authority, but they have not even issued me a complaint number, and EVERY SINGLE TIME their reply is standard and automated - you have been billed correctly, we have checked your usage.

Excuse me, but I can actually prove that it is IMPOSSIBLE to use 152 Megabytes of data in 54 seconds even on your 3G connection.

They have absolutely no intention of resolving the issue. I know eventually they are going to hire goons to harass me and send me legal notices through random lawyers to browbeat me into paying them the entire sum.

This is nothing but extortion and blackmail by Vodafone. Absolutely ridiculous customer service. I hope this gets heard or read by the right people.

TO WHOMWSOEVER IT MAY CONCERN

MY Name is Rashmi Nautiyal aI work as a manger in wipro technologies.

My complaint number is[protected]


MY JOURNEY THROUGH HELL:

Today I am writing this mail to you after being totally hopeless and baffled and of course cheated by your company and your employees.

I recharged with 399 blackberry services for my phone on 19th march and till today the services have not worked , talking to your customer care they blindly told me to change the sim card and did not even pay attention or had any clue telling me what was wrong

Then on 30th march I went to Vodafone mini stores who told me that problem has been closed at backend by giving a comment that sim settings were needed and had been sent whereas nothing was sent

This is the second time I have been told to replace my sim card and I don’t know why

Finally I went to Vodafone store yesterday at nirman vihar where a gentleman claiming to me as highest authority instead of listening to the ordeal said today is Sunday go home it will get resolved by tomorrow , its 8 am right know and tomorrow strats at 12 am

I need to know that I paid 400 rs on 19th, still services are not started why should you cheat me with my money

I am absolutely shocked and speechless the guy claiming to be most senior at your store did not have any manners or customer handling skills in fact he challenged me to write to nodal officer and wanted us to just leave ,if he had gone little further I would have contacted police for harassment and intimidation of a girl

From my journey from Vodafone customer care to vodafone store I have realized that you guys are some sorts of autocrats who perfect in the art of deceiving customers to get your share of our money

For you customer is the least priority, customer care says they don’t know, mini store says they don’t know, Vodafone store says we don’t know

May be this mail is the least priority mail for you and would end up in trash box but if you giys have any morals or work ethics left please call me on my alt no. [protected] and try to listen to me
Get my problem resolved and start my blackberry services cycle from the day they actually start

I don’t know after more than 5 years why you guys are forcing me to quit Vodafone , infact even my husband and my parents are now pondering switching over to other networks
I know one or two switc overs don’t make difference but this is how start happens

I would again request your good self sir/madam that in your life if you have ever worked with any ethic or moral resolve my issues including starting cycle from the day it works if not , then no problem for me
Like your customer care representatives , mini store and voda store people you are also in my books not deserving your salary rather doing a day light robbery out of my pocket

Dear sir/madam,
We are disturbed a lot by unwanted sms o[censored]nknown Sim [protected].
So kindly mail details of the Sim such as name and address to my email id:lakkannaen.[protected]@gmail.com
Thank you.

Hi,

I am writing with respect to excess charges applied for my vodafone no. [protected]. The services request no. is[protected].

My earlier bill cycle was from 28 to 27. My bill plan got changed to 4 to 3 due to bill plan change. My gprs plan is of the rental Rs.99 for 2 GB free usage which I have been using for almost a year.

I had called up the call centre 5 times from my no. [protected] for...

I recharged my phone with Rs 95 for internet but even after I got confirmation msg Rs 16 deducted for using internet. when i called customer care they hang up twice and third put my call on hold for more than 10 min and then again hanged up.

We generally refrain ourselves from writing a complaint but this time the limits have been crossed. we had procured 2 prepaid connections from Vodafone executive at E Zone (Phoenix Mall – Viman Nagar) on 24th March.

We were told by the Vodafone executive that sim card will get activated in 24 Hours and we will be getting 1 GB of Internet Usage free. Unfortunately, today is the end of business day of 30th March and nothing has been done so far. The Sim cards are still not activated and this is a big disappointment.

We had approached EZone and had received the number of Javed (Ph: [protected]) from Vodafone. This person seems to be busier than the Hon. President of India as we have never been able to get through his number even after more than 100 attempts in last 5 days. He has only replied on SMS initially and has never picked up the phone.

We are aghast to see the level of poor customer service by Vodafone.

Dear Sir,
I had inquired to Vodafone about Rs. 199 internet service on vodafone customer care department(111) They intimated me that it is unlimited internet offer. After activating this plan they send me sms like upto 2GB internet surfing you will enjoy regular speed after that your speed will be 40kbps. Had also check Vodafone banner which is out side of retail outlet. But their is no mentioned in banner that terms & Condition are their. They just wrote that enjoy unlimited internet in just RS.199 on your vodafone handset.

I Had a hard copy of banner & recording conversation of customer-care discussion. Which can useful as evidence. I am ready to go consumer court for this misguide.

Regards,
Jimit Shah
M- [protected]

no signal @ home
HI,
we have using 2 no. of vodafone one postpaid & one pre paid but no mobile signal @ my home and my home is well located & its fully authorised prithvi raj road new delhi 110011near khan market.

i have alrady complaint for it on call centre but no replay..
Please help me .

paid Rs. 150/= through billdesk vodaphone from Axis bank internet banking vide transection No. ICONN/69606357/270313/VODAFONE(BILLDESK) on 27th March 2013, towards recharge of Mobile No. [protected]. Receipt of transection from Axis Bank received. Vodaphone the service provider has not yet updated the account. Vodaphone customercare is not helping. Please help.

This is with regard to Vodafone AP Circle - I had obtained a post paid connection with roaming facility and during the application process the information as provided by the sales outlet of vodafone didnot matched - anyway after exchange of various e-mails and number of calls to customer care the connection was activated.

Whereas since the receipt of first bill I had been notifying and lodging complaints at various times thru e-mails / calls to customer care with regard to the discrepancy in my name as mentioned in the bill / profile : every time I make a complaint the customer care without going thru the whole contents of the complaint - just recognises as name / address change request and forwards a condition to submit the documents again.

First of all my complaint is not properly looked into and the responses provided are very vague. As such finally they have struck at the provision of documents from my end which is not acceptable to me (number of documents can be provided if the request is for name / address change) since the discrepancy is from Vodafone and based on the documents submitted while applying for connection they should correct the name.

Finally my experience with Vodafone can be rated as very bad (worst when it comes to customer care) - I would like to bring this to the general public the attitude and customer care response of vodafone.


My number is [protected] (Vodafone AP circle)

Sir/Madam

My mobile number is xxxx (currently with Airtel) is with Vodafone since 2005 but due to Network issue in my indoor, I had ported my number to Airtel in[protected].

But due to same network issue in my indoor with Airtel, I again want to port my number to Vodafone. so I submitted request for MNP in 16-Jan-2013 with Vodafone but my porting request is cancelled & the reason given by Vodafone is that Airtel don't want to loose their customer consequently they rejected my request.

I again submitted request for same on[protected] for Vodafone Prepaid, but again my request for portability cancelled with in 2 hours of submitting request, this time explanation given by Vodafone is that, there is some technical error in porting my number.

They called me up after last cancellation & emphasized me to port my number from Airtel Prepaid to Vodafone Postpaid, even I don't want Postpaid connection, but just to enter in Vodafone & has the option to convert from postpaid to prepaid, I accepted Postpaid connection, I submit all documents on[protected].

The Current status is... Today is[protected], my number is running with Airtel, MNP request is till pending & I don't know the status whether it will be completed or not. The UPC code is AD557218

Vodafone Store & customer care at 111, not able to provide me any status or any description of Fault or technical error. This is just harassing me a lot for a very small & simple thing.

Thank You
Deepak Bansal

Hi,

I have sent a mail to corporatecare.[protected]@vodafone.com regarding the Disconnection of my Vodafone Postpaid Service of the number [protected].
I received an acknowledgement stating that my Pospaid Connection will be Deactivated on 16th Feb 13.

I was also told to clear the outstanding amount and I have did it.

Unfortunately, the postpaid connection is active till date and I have received a bill for the period 18th feb 13 to 24th Mar 13.
I wish my problem will be resolved ASAP.

Regards,
Umesh V

I already asked many time to deactive my vodafone Postpaid SIM, it seems no one take care of this .
please help Deactive my vodafone postpaid SIM .. vodafone no.[protected]. as I already come back China. this SIM will not using anymore,
MR.TERRY MA
why still charge me every month.

outgoing call n msg are barred .when i cal to vodafone customer care they tel me go to vodafone store n when i go to the vodafone store they tell me that ur request was already submited but no one in vodacentre interested in taking action against my problem . pls never take vodafone connection they r bloody lairssss.........

my pospaid no. is [protected]. And i want to surrender my this number,and thats why i have also went to Vodafone store ANSAL PLAZA.and i also told them to surrender my pospaid no., but they didn't surrender my no. and told me that this number can be surrender by e-mail or enternet,or the place where i have buy it.and they let me sit for 1 hour,and there are 4,5 customers which have been sitting there for a long time,because there is one counter which is open and other 3 counters are closed, and the rest staff was sitting inside.and the girl who is sitting on the counter she didn't surrender my number. then i have call to customer care ,they have said your number will be surrender by only vodafone store.i have said that they didn't surrendering the number,then the staff of customer care said me that,let me talk to that girl which was on the counter,but that girl were not talking to them. but when i force her to surrender,she said that ''ok i see''.then for a while she is filling some form,i dont know what is she doing,then after filing that form ,that girl says that your connection will be disconnect in 72 hours. from 19-3-13 to today 28-3-13, it is not disconnected. my current no. is [protected] to which you can call me. thank you

dear sir,
i request you to please look upon my problem as soon as possible. because vodafone has barred my outgoing calls.
and given me a bill of rs14997 which is not correct according to me because they've put a charge of over using my internet pack.
which is totally incorrect and fake i am a 50 year old and im a kidney transplant patient and hence how can i use 14000rs of internet. kindly find a solution to my problem as i want my outgoing to be debarred ASAP>
thankyou.|
VIJAY MIDHA.
my vodafone no. is [protected]
kindly get back to me ASAP.

This is happning for second time vodafone has deducted from my prepaid balance charges for internet usage although my internet pack is active.
As usual vodafone guys justifying the charges on false grounds...they must refund the money they have deducted.
and they dont have proper reason for charges. When internet pack is active then there should not be any deductions for internet and for their technical problems they should not charge customers and if they do least they can do is refund money instead of giving false reasons. This does not only show poor service but poor customer service as well.
I urge whoever using vodafone internet please dont keep much balance in your main account as they would deduct it anytime and give false reasons and we customers have to bear for their technical problems. Vodafone should enhance their technical system and not increase their customer base if they are not able to give proper customer service.
And also consider shifting to other operators if you are using 2g internet as this is happning often and you will end up loosing your balance and hard earned money.

Thanks.

I have bought brand new galaxy grand on 13th March 2013 (purchase date) and started using my phone from 21st March 2013 onward (sim inserted) and i have been informed that with this new handset you will get 3G data for 2 months up to 2 GB absolutely free and with direction o[censored]sage by your Samsung Executive i inserted Vodafone Sim to avail benefit of 3G for 2 months but till now although its almost ., the plan activation message has not came and no confirmation for the same has been received. I also spoke to their call center with customer care officials and visited Vodafone store Punjabi Bagh in Delhi but they also won't be able to help me out apart from making fake promises as they always do. Tried to spoke to their Nodal officer as per the details on the Vodafone website but nothing happened as the phone is always on hold as they are busy and will assist you shortly kind of MSG.

If they cant do and provide the services then they should tell the customers about the same and also its about samsung they should not do such fake tie-ups with companies

Name: Ms. Sushma Khanna
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +[protected]
Fax: +91 [protected] , +91 [protected]
Email: nodal.[protected]@vodafone.com

Appellate Authority

Name: Mr Manish Jain
Designation: AVP - Customer Service
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +91 [protected]
Fax: +91 [protected] , +91 [protected]
Email: appellate.[protected]@vodafone.com

thanks

Puneet Kumar