Vodafone India Complaints & Reviews

I bought this Vodafone Postpaid No. [protected] few months ago with a rental plan of Rs.149/month in which I got 5000 secs & 150 sms to use.
Vodafone automatically, without informing made a bill of 25 days & decreased my usage of 5000 secs to 3700 secs. If you calculate, I should have got at least 4300 secs.
Also, the very next month I lost my no. & I called voda people to block my no. & permanently shut it down. They affirmed ! Now after 2 weeks they have sent me a bill worth Rs. 270 approx. whereas I'm not using the no., Infact I dont even have that sim with me.

Please help !!

Bill paid online to vodafone web site. But company said not credit in your accounts, i also paid throught cash. so, company not refund/adjustment to my account for Rs.294. And i apply for refund, but company not give any response.

Hi,

I am using a vodafone prepaid SIM having number [protected].I have been using this SIM for 3 years.I went to vodafone store to apply for a microsim.The store guy checked the number and told it's assigned to someone else.I am being the owner of the SIM requesting to change my personal information and I am ready to provide all necessary document but that store guy is not ready to change my information.Moreover he is telling me to switch to postpaid and then only he will do it.Please take stern action against these cheaters who are manipulating personal address.I shall lodge a police complain if the issue is not resolved and my address is not changed.

i am trying to get the call history of my two vodafone numbers since last two months but not getting it kindly help me with it,number is[protected]

plz see the attached my bill for jan,feb, & march
when my BB plan is 399 my bill is rs 1610 apx (jan bill)
& when my BB plan is 599 my bill is rs 2450 apx (feb bill)
& then i giving the request for deactivate the BB plan on 21st feb (req. no. is [protected]) vodafone is deactivate my plan on 14th march 2013
& charged me 513 rs extra & also charges vodafone live.
i giving regular complent in vodafone but they not reply me properly. i also mail in vodafonecare.[protected]@vodafone.com (attached with) but there is no responce from vodafone

so plz help me for refund of wrong charges amount
b'coz vodaphone don't give me proper answer

hi, I had called to Vodafone call center because i am having problem with activation of caller tune without my permission.

i have talk with two person respectively , |

the first person told me that this service is activated because i had presses * + # sign while listening others caller tune,( he also told me that it is activated by pressing *567#, than the question is how can one service activate through two means. there is a conflict in information provided by them ) than i request them to register my complain for the same problem, but they didn't take it.

Than i told him to transfer call other person who is authorized to take a complain, He has transfer this call
Mr. RAMESH BHANGI, than i request him also to register my complain but he also not taken it, he told me that my caller tune is activated on 19th march and today is 25th march , they will register this complain only in two days passage of time.

then i request him to register that this is a system problem, i would like to register complain against your system that its automatically start the caller tune, than also he told me that he can not register my complain .

To,
Vodafone Mumbai,

I m having a Billing plan of Vodafone which is of Rs.99 Rental with 1 GB 2G gprs plan free per month using for last 6 months and have being paying bills regularly. But without informing me vodafone changed my monthly billing 2G GPRS free plan to 3G 1GB data plan of Rs.250 per month, when i spoke to their customer care executive (198) he said that the plan was activated by default it was nor i who activated neither they activated it, but after 15 minutes he said that i have activated the said plan through vodafone call which was received by me on 26/02/2013 but i have not received any such call from vodafone. He could'nt solve my problem so I spoke to the Sr. Executive at vodafone (198). This whole telephonic talk went for an hour and above the Sr. Executive repeated the same thing. Then I had sent a email to vodafonecare.[protected]@vodafone.com thereafter I had received call on 13/03/2013 from Vodafone Mr. Ashish stating that we will reactivate your plan and I have received apology for the same. He also stated that we will charge you only for pro rata rental of 3G service which is from 01/03/2013 to 12/03/2013 and no data charges will be applied. Thereafter on 14/03/2013 in the evening 07.20 p.m. I had received a call from Vodafone Executive (Lady) she stated that we will solve the above problem and we will not charge you any pro rata rental of 3G service, you will be only charged for your monthly rental of Rs. 99 and call charges. But when I received my bill on dated 21/03/2013 which was Rs. 3255.80/- I was in a shock, then when I called Vodafone customer care No. 198 they said that you have been charged for your data plan period from 18/02/2013 to 17/03/2013 for the whole month and also rental of Rs. 849.

Whatever was told by them to me was totally rubbish and now onwards I don’t trust this Vodafone service. Hence I am totally harassed by Vodafone people and their service. This is my final mail to you, if you are not able to solve my problem, which you are not I am going Consumer Court / Appellate Authority and CNBC pehredar forum. Your reply is expected on urgent basis.


Regards

Santosh Patole

Ref No [#2314212] Vodafone complaint
Service Request Numbers: [protected], [protected] and[protected]

--- On Thu, 14/3/13, Vodafonecare Mum (MUM) <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum (MUM) <vodafonecare.[protected]@vodafone.com>
Subject: Without intimating change of Plan in postpaid service - [protected] [#2314212]
To: [protected]@yahoo.co.in
Cc: advocate.[protected]@live.com
Date: Thursday, 14 March, 2013, 5:01 PM


Dear Mr. Patole,
Thank you for your email dated 12/03/13, regarding change of plan for your Vodafone mobile number [protected].
We regret for the inconvenience caused to you.
Further to our conversation dated 13/03/13 on your above mentioned Vodafone mobile number, we wish to inform you that MI_C_V_250_30d_R1GB_FU_3G plan is active effective 01/03/13. We have processed your request for deactivation of above mentioned plan and same will be processed within 2 hours. You will receive an SMS notification once request has been processed.
We also wish inform you that we have processed your request for reactivation of Vodafone Mob Conn 1gb [protected]@199and same will be processed within 48 hours.
Additionally, we wish to inform you that you will be charged on prorata basis for above mentioned plans.
Further, we wish to inform you that in order to register for DND, kindly click on below mentioned link:
https://www.vodafone.in/pages/dnd.aspx
We also wish to inform you that to register for DND through SMS kindly send below mentioned SMS command:
To opt for the fully blocked category, send
• SMS START<space>0 to 1909
To opt for the partially blocked category, send
• SMS Start to 1909
Mr. Patole, given below is the Service Request reference numbers for your complaints and enquiry; in case you need to check the status on the same, you can share these numbers with us.
Service Request Numbers: [protected], [protected] and[protected]
Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Ashish Bharmal
Vodafone Care

I am Amit kanak, using Vodafone post paid number [protected] since last 5 years.I have bought one more DATA SIM for 3G internet use on Nov’12. Bearing number - [protected].

The Data Sim ([protected]) got activated on mid of November. But I have several data connectivity issue with the data Sim, I have contacted with customer care several times, but issue does not got resolved , due to this I called customer care and asked to deactivate my 3G Sim as I could not connect with it in my area.

As I have to call coustmer care with my postpaid mobile number [protected] as my data sim has not any calling facility.Every time I called the executive logged request to deactive my postpaid mobile number [protected] instead of Data Sim ([protected]).After number of attempts I finally was able to log a complain and asked them to deactivate my Data Sim ([protected]).

After that I haven’t got any bill regarding that number I thought that the Data Sim ([protected]) got deactivated.
It was just today when I got that my post paid number [protected] which I was using since last five years got barred.when I visited Vodafone store they told me that I have to pay 968 which was due on my Data Sim ([protected]) number which I have already closed 5 months back.
· I haven’t used the data sim more than 4 days due to connectivity issue at my aera.
· I already called customer care to deactivate my data sim several time but no action taken.
· How can Vodafone can barred my services I am a valued customer since last five years.
· Please let me know where I have to file a complaint on this issue.
Please resolve my issue, You can check the usage on this number ([protected]) as I haven’t used this number and called number of time to close it why I have to pay the due.
Please let me know earliest if you can resolve this matter and activate my barred number [protected].

Amit kanak
[protected]

they charged me a monthly rent from 15.2.2013 to 12.3.2013 of Rs. 138.36., whereas i have already pay them Rs. 999/- advance rental plan for 3 years in august 2012 that mean i don't have to give any rental before 2015. but on march 5th we gave a written request to change our plans from next bill cycle to Rs. 99/- monthly special rental plan. which should be changed between march 10 to march 15th, i.e. from march 10 or 15 to april 10 to 15 any bill with rental of rs. 99/- + taxes and call charges if any, we have to pay. But vodafone did like " BHAGTE BHOOT KI LANGOTI SAHI" .This means that when customer changes his plan or shifted to another plan just take advantage of that and send them any bill with any rent which they want.i request you to kindly do something against them.
thanking you

(ravi consul)
[protected]

My father Mr. Girish Sharma had a corporate connection of Vodafone for thee last many years for mobile no. [protected]. In February he decided to terminate this connection and approached Vodafone store at Indrapuram where it was told that since it is a corporate connection he need to send a mail to corporatecare.[protected]@vodafone.com.

1. The mail was promptly sent on 11the February.

2. The Vodafone executive called back and informed since international roaming was activated thee connection can be terminated only after 30 days of deactivation of international roaming.

3. Vodafone deactivated my international roaming on 11the itself as per a sms sent by them.

4 I patiently waited untill 10the March when i called and spoke withe Mr. Munjinder who confirmed that " his system is showing that thee number shall be terminated at 0000 hrs on 11the Feb and a final bill shall be generated and I shall have to make thee payment on 12the itself.

5. The connection was not terminated and my ordeal began then and I called up again on 12the and i was again assured that thee same shall be terminated soon. However things got from bad to worst.

6 I visited Vodafone store on 14the February vide docket nos.74 at 12.06 hrs and 161 in thee evening. I spoke withe Ms. Vandana - Customer Service Manager who was absolutely indifferent, unwilling to help and mechanical in her interactions withe me. When I requested her to provide me any address contact no where I can go n meet some higher officers and or submit a letter or call theem, she did not provide thee address or contact number on any person except guided me to go to A block Sarita Vihar office. She knowingly mislead me and avoided giving any information what to talk of helping me ..although she was wearing thee plate " Happy to Help " inscribed on it. What a mismatch.

7. I e mailed to The Nodal Office also without any response except thee automated reply.

8. I have talked to so many executives/supervisors/managers- Anamika, Rajan, Deepak Verma, Manoj, Sailesh Pathak but no one is interested in solving thee issue. Every manager, supervisor told me a different procedure confusing me more n more

9. The matter is now so much mixed up that I feel so helpless, agitated and deceived.

10. The service request no with me are [protected] dt 11.02.2013, [protected] dt 16.03.2013 & [protected] dt 16.03.2013.

The attitude of every one at Vodafone is unprofessional, rude, unfriendly and what not.

I do not know what to do now

A simple request has proved to be more complicated then rocket science for me courtesy Vodafone. i am really ruing for the day I opted for Vodafone

Myself Pinaki Konar, I can not connect call centre no. 198 & 111 for few days. When I call to the call centre they tell me it will be resolved within 24 hours but till now it is not solved. My cell No. is-[protected]

Dear Sir / Madam,

I am using ([protected]) Vodafone mobile post paid connection since june 2012 .i am not satisfied with post paid billing . I want change from postpaid to prepaid so I went to the nearest vodafone store (S R Nagar) and paid settlement amt of 490/- on 2nd Mar 2013 and taken the prepaid sim they told me that it will take 6 working days to convert it from post paid to prepaid you can use your prepaid sim after 6 working days but it is not converted till now, a complaints has been raised with reference no[protected] and so many times I spoke with Your (vodafone) executives so many times but till now my problem not solved.

Thanks & Regards,
Mohan Kumar K

This complaint is on lapse of Vodafone and its officials in providing information to customers, and suspending services on customer's number without any prior information. "Unhappy to help" attitude. My phone service was suddenly suspended without any prior information. On approaching the Vodafone store at Naraina vihar branch, the store supervisor mr Sandeep refused to provide information on why and on whose instruction the...

I just tried the codes for the internet package when i tried *157# suddenly I got the message from the vodafone company and my balance 30 Rs deducted.
I called to executive but he did not solve my problem and he told me that i will not get back money which is deducted from my balance.
Please help customer for future that if customer try any code it should not be suddenly activated any service and deduct balance. Before service activate please send a confirmation sms for the activate service that customer would like to activate service yes or no.

Hello,

I Amit Soni purchase a postpaid data card for my personal use on dated 24th of Aug. 2011 and one of your executive named HARI ([protected]) came at my residence and he pitch me an new plan 399 rupees monthly rental plan in which i can use unlimited uses of 3G internet services because i am working with a cor prate company so i get convinced so i gave him an entail payment of 1500/- to him.

But after 2 days when i called customer care regarding about this services then i got to know that there is not any plan of 399 and my card is running on the 899 monthly rental plan with 3G services. and when i visited Vodafone store 2 times but they said that they are unable to help me so please tell me where i should go for justice.
my data card details are:-
Name - Amit kumar soni
IMEI no - [protected]
payment recipt No - 104625
agency name - Intouch Solution Ltd. A 42, naraina Industrial Area Ph-2, Near Batra Banquet Hall. new delhi - 28
Sim No - [protected].
Receipt Date-24/8/2011

Looking for an positive response from you.

Thanks
Amit Kumar Soni
[protected]

Dear sir,

I am having problem with my Vodafone Prepaid no [protected] due to Some unauthorized charges deducted by the organisaton.I talked provider customer care for the about the reason they said i activated caller tune by pressing keys. but i remember that i never done that and also said that caller tune activated pl revert back the deducted money........Rs.45/- and Rs.5/-

This is the second time they have activated the same as before. earlier i mailed to vodafone they reply as follows:


Dear Mazumdar,

Thank you for your email dated 20/03/2013 regarding balance for your Vodafone number [protected].

We would like to inform you that we have analyzed your above mentioned number and found that caller tune service got activated from your end through auto dialer on dated 13/03/13 and you have been charged appropriately for the same.

Hence waiver for the same could not be processed.

We would request you to please send us confirmation mail if you want to deactivate the same from your number.

The docket number for your future correspondence is[protected].

Mazumdar

I am Mithun Maitri. I am using vodafone postpaid card since 3-4 years. just I have purchased one new vodafone postpaid number with silver 249 rental plan. It offers me 500 min, 200 sms & 500 MB 2g gprs free.

Yesterday has generated the monthly bill of 3000/- I am surprised by this much of bill then I walk thru the bill. In bill showing the gprs usage has exceeded by 400 Mb that I haven't used any more then I requested the detailed log of GPRS for analyse but vodafone team can't support me into this.

I spend my two days to take the followup but they are providing the worst class service to me and they are directly avoiding my request So I need your help. Consider my humble request and I am expecting justice ASAP.

Either vodafone provide me the detailed log or subtract the extra gprs usage amount in the bill amount.

For more details plz mail me to mithun.[protected]@gmail.com

Thanks & Regards,
Mithun Maitri
mithun.[protected]@gmail.com

DEAR SIR,

KINDLY SEND ME INCOMING AND OUTGOING CALL DETAILS OF VODAFONE PREPAID NO.[protected] (FROM 01/02/12 TO 21/03/13) ON [protected]@yahoo.co.in

REGARDS
SUNIL TIWARI

Hi,

its been 4 days i migrated from prepaid to postpaid. I keep on getting messages from Vodafone saying this that service has been activated on your number and mind you without me doing it. I call customer care and spends minutes talking to them, on which they are charging me, in the end they ask me to log in to their website.

Each time i try to log in to their website, i get server error, try agian. and this has been happening no matter you log in @ 2am or 2pm.

I have know idea how my bill went from Rs 0 to Rs. 202. I have no source to find out what all services have been activate.

I just want to bring it to everyones concern what a bussiness vodafone is doing.

I have brought data card having Number-[protected] on 13/3/2013 by MR Ravi Rai-[protected]but still deactive
visited the Sec-18 Noida Vodafone store 3 Times but still no resolution, Called customer care but they are also not able to give the resolution,verification is done then where is the problem?what the hell vodafone service department is doing?received a call after doing mails continuously 3 days from No.-[protected] on 19/3/2013 told that the no. will be activated and he is also not picking up the call,...now i want that my complaint must be raised to higher level either refund my money or activate it within few hours..

//Gaurav
[protected]