Vodafone India Complaints & Reviews

dear sir,
i request you to please look upon my problem as soon as possible. because vodafone has barred my outgoing calls.
and given me a bill of rs14997 which is not correct according to me because they've put a charge of over using my internet pack.
which is totally incorrect and fake i am a 50 year old and im a kidney transplant patient and hence how can i use 14000rs of internet. kindly find a solution to my problem as i want my outgoing to be debarred ASAP>
thankyou.|
VIJAY MIDHA.
my vodafone no. is [protected]
kindly get back to me ASAP.

This is happning for second time vodafone has deducted from my prepaid balance charges for internet usage although my internet pack is active.
As usual vodafone guys justifying the charges on false grounds...they must refund the money they have deducted.
and they dont have proper reason for charges. When internet pack is active then there should not be any deductions for internet and for their technical problems they should not charge customers and if they do least they can do is refund money instead of giving false reasons. This does not only show poor service but poor customer service as well.
I urge whoever using vodafone internet please dont keep much balance in your main account as they would deduct it anytime and give false reasons and we customers have to bear for their technical problems. Vodafone should enhance their technical system and not increase their customer base if they are not able to give proper customer service.
And also consider shifting to other operators if you are using 2g internet as this is happning often and you will end up loosing your balance and hard earned money.

Thanks.

I have bought brand new galaxy grand on 13th March 2013 (purchase date) and started using my phone from 21st March 2013 onward (sim inserted) and i have been informed that with this new handset you will get 3G data for 2 months up to 2 GB absolutely free and with direction o[censored]sage by your Samsung Executive i inserted Vodafone Sim to avail benefit of 3G for 2 months but till now although its almost ., the plan activation message has not came and no confirmation for the same has been received. I also spoke to their call center with customer care officials and visited Vodafone store Punjabi Bagh in Delhi but they also won't be able to help me out apart from making fake promises as they always do. Tried to spoke to their Nodal officer as per the details on the Vodafone website but nothing happened as the phone is always on hold as they are busy and will assist you shortly kind of MSG.

If they cant do and provide the services then they should tell the customers about the same and also its about samsung they should not do such fake tie-ups with companies

Name: Ms. Sushma Khanna
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +[protected]
Fax: +91 [protected] , +91 [protected]
Email: nodal.[protected]@vodafone.com

Appellate Authority

Name: Mr Manish Jain
Designation: AVP - Customer Service
Address: C-48, Okhla Industrial Area Phase 2, Delhi - 110042
Phone: +91 [protected]
Fax: +91 [protected] , +91 [protected]
Email: appellate.[protected]@vodafone.com

thanks

Puneet Kumar

Dear Sir/Mam


Please look matter and resolve.


[protected] this is my no and 6 month ago i have submit the request to Mr. Ravi Kumar for no migrate postpaid to prepaid at Vodafone store station road bareilly,
and my no successfully migrate in to prepaid but after 24 hr my no again convert to postpaid with another name, then i have complaint this, at Vodafone store,
at the time of complaint I meet Mr. Ravi Kumar and as per Mr. Ravi my no convert in postpaid by mistake and he is assured to me that my no return after 3 month but still after 6 month my no not return by him. in this period i have proper followup for the same issue but they refuse to me continually.
In this period i got a shocking information, my no activate with name Mr. Siddhartha Mehrotra or Mr Siddhartha using my no fraudntly and he is employee of vodafone at Vodafone store station road Bareilly, when i know that i request to Siddhartha for returning my no but Siddhartha is never given me a resolution and refuse to me or never receive my call.

Regards
Dharmendra Kumar
Mobile No- [protected]

This is happning for second time vodafone has deducted from my prepaid balance charges for internet usage although my internet pack is active.

Hi Sir/madam,

I am the customer of Vodafone Karnataka. My number is [protected]. Before one & half month only I have changed my service provider from Airtel to Vodafone, because Vodafone was giving the free offer for MNP customers which is 1p/2sec, free 100 SMS/day with 6 months validity. Now Before 1 week they have changed the plan without informing me now the SMS costs me 50p/sms & call rate 2p/sec. So please take my complaint regarding this because they are making fool to customers by showing good plans and then they are changing themselves. And their network is not good compare to Airtel so I wanna get that plan again or tell me how to go again with Airtel before 90days.
Because I cant use this plan and the service provider any more. And I have called so many times to customer care but they dint resolve and also they wont try to understand and response well with customers.So please resolve my problem As Soon As Possible.

Thanking You,
Prashant Durikar

my vodafone mobile # is [protected], with out prior notice they have changed my plan recently, i have selected the plan since i am in need of free STD minutes, but without prior notice or intimation to me they have changed the plan and charged me for all the STD minutes.

find the below followp mail history with vodafone exicutive but still wait for help. kindly do needfull for better service



From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: 27 March 2013 16:19
To: 'Corporatehelpdesk.[protected]@vodafone.com'; 'Irshad.[protected]@vodafone.com'; 'Rohit.[protected]@vodafone.com'; 'DEEPAK.[protected]@Vodafone.com'
Cc: Gandhi, Anupam - Aegis EGLOSS (HAZ)
Subject: FW: Essar micro sim replace---[protected]---24/1/2013 but GPRS99 not working.

Dear Sir,

As you aware from listed below mail what type of problem I have face from 17march & still I didn’t get help form your team so what can I except from your team?
So what you expect I have to deactivate this plan from my number?

Regards

From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: 23 March 2013 03:51
To: 'Corporatehelpdesk.[protected]@vodafone.com'; 'CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India'; 'Irshad.[protected]@vodafone.com'; 'Rohit.[protected]@vodafone.com'; 'DEEPAK.[protected]@Vodafone.com'
Subject: FW: Essar micro sim replace---[protected]---24/1/2013 but GPRS99 not working.

Dear Sirs,

Kindly find the below follow up mail history then you come to know from when I’m suffering for access the GPRS99 on my number. Before 1 week it was working little bit fine but from last 17 march I’m unable to open any web page on my nokia lumia 710. & till today I didn’t get any help from Vodafone I had registered complaint in voda customer care on 17/03/2013(Complaint no:-[protected]) & as per your promises to customer for solution of any problem will be rectified within 48hrs but this is not delivered. & as you aware this is the essar group corporate number & if you are not able to provide data plan service on this number so kindly inform.
Kindly do needful to maintain faith of customer on your system.

Regards
NIkesh Waghmare
[protected]

From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: 24 January 2013 19:55
To: Corporatehelpdesk.[protected]@vodafone.com
Subject: FW: Essar micro sim replace---[protected]---24/1/2013

Kindly do the needful as earliest.

From: Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Sent: Thursday, January 24, 2013 7:50 PM
To: 'CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India '
Cc: 'Irshad.[protected]@vodafone.com'; 'DEEPAK.[protected]@Vodafone.com'; 'Rohit.[protected]@vodafone.com'; Mishra Satyam - EStIL Admin (HAZ); Gandhi, Anupam - Aegis EGLOSS (HAZ); Majmudar, Hetas - EStIL Administration (HAZ)
Subject: FW: Essar micro sim replace---[protected]---24/1/2013

Dear Sir/madam,

I have activated GPRS 99 data pack on 13/01/2013 & from that day I have facing a lot of problem related internet speed I’m unable to open the any browser page due to low speed on my nokia lumia 710 & I have registered 2-3 times complaint at Vodafone care & also visited at Vodafone store but both executives suggested to replace the sim card that I have replaced on 24th Jan but still I’m facing the same problem & complaint registered at Vodafone care for the same, please do the needful to resolve the problem at the earliest.

Regards.
Nikesh Waghmare


From: CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India [mailto:Corporatehelpdesk.[protected]@vodafone.com]
Sent: Thursday, January 24, 2013 2:43 PM
To: Mishra Satyam - EStIL Admin (HAZ) <Satya.[protected]@essar.com>
Cc: Irshad Khan (GUJ); Deepak Sharma (GUJ); Rohit Sharma (GUJ); Patel, Bhagubhai - EStIL Dispatch (HAZ); Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Subject: RE: Essar micro sim replace---[protected]---24/1/2013

Hello,

It is done.


From: Mishra Satyam - EStIL Admin (HAZ) [mailto:Satya.[protected]@essar.com]
Sent: Thursday, January 24, 2013 2:28 PM
To: CORPORATEHELPDESK SURAT (GUJ-NE), Vodafone India
Cc: Irshad Khan (GUJ); Deepak Sharma (GUJ); Rohit Sharma (GUJ); Majmudar, Hetas - EStIL Administration (HAZ); Patel, Bhagubhai - EStIL Dispatch (HAZ); Waghmare, Nikesh S. - EStIL MRSS (HAZ)
Subject: Essar micro sim replace---[protected]---24/1/2013

Kindly replace below micro sim card.

[protected]---A1 [protected] 7.

Regards,
Satyam

i would like to make a complaint against vodafone for not providing proper service.
because of some external damage my sim card (ph no-[protected]) was not working and i wanted to get a duplicate sim with the same number as soon as possible.
Because the sim was of maharashtra state (pune) and i was roaming in jharkhand state (jamshedpur) i had to face a lot of harrassments. i still dont have number with me. i went to the vodafone mini store in jamshedpur with my id proof so as to get a duplicate sim issued. A guy named mr. prem was the only staff there.He had no clue as to what to do, he just said that i will have to go to vodafone head office in ranchi. i enquired with a friend in pune and the vodafone mini store guys there said that i can get the sim if i sent my id proof documents to them through courier. i did that and when my friend was there with the documents they simply denied issuing me a sim.i still dont hav the number with me because of which i am facing huge losses. if this is the way people work at vodafone then i am sorry to say this is the worst service provider i have ever used. if vodafone doesnt care about its customer then i think it should close down its operations. very disheartened to see vodafone do this.
if any of the vodafone guys care and can solve this problem please revert back at [protected]

I did the Recharge of 300 Rs from standard charted online banking to my fathers number but Vodafone is denying of any recharge record.Now money is deducted from the account but recharge is not done.

I bought this Vodafone Postpaid No. [protected] few months ago with a rental plan of Rs.149/month in which I got 5000 secs & 150 sms to use.
Vodafone automatically, without informing made a bill of 25 days & decreased my usage of 5000 secs to 3700 secs. If you calculate, I should have got at least 4300 secs.
Also, the very next month I lost my no. & I called voda people to block my no. & permanently shut it down. They affirmed ! Now after 2 weeks they have sent me a bill worth Rs. 270 approx. whereas I'm not using the no., Infact I dont even have that sim with me.

Please help !!

Bill paid online to vodafone web site. But company said not credit in your accounts, i also paid throught cash. so, company not refund/adjustment to my account for Rs.294. And i apply for refund, but company not give any response.

Hi,

I am using a vodafone prepaid SIM having number [protected].I have been using this SIM for 3 years.I went to vodafone store to apply for a microsim.The store guy checked the number and told it's assigned to someone else.I am being the owner of the SIM requesting to change my personal information and I am ready to provide all necessary document but that store guy is not ready to change my information.Moreover he is telling me to switch to postpaid and then only he will do it.Please take stern action against these cheaters who are manipulating personal address.I shall lodge a police complain if the issue is not resolved and my address is not changed.

i am trying to get the call history of my two vodafone numbers since last two months but not getting it kindly help me with it,number is[protected]

plz see the attached my bill for jan,feb, & march
when my BB plan is 399 my bill is rs 1610 apx (jan bill)
& when my BB plan is 599 my bill is rs 2450 apx (feb bill)
& then i giving the request for deactivate the BB plan on 21st feb (req. no. is [protected]) vodafone is deactivate my plan on 14th march 2013
& charged me 513 rs extra & also charges vodafone live.
i giving regular complent in vodafone but they not reply me properly. i also mail in vodafonecare.[protected]@vodafone.com (attached with) but there is no responce from vodafone

so plz help me for refund of wrong charges amount
b'coz vodaphone don't give me proper answer

hi, I had called to Vodafone call center because i am having problem with activation of caller tune without my permission.

i have talk with two person respectively , |

the first person told me that this service is activated because i had presses * + # sign while listening others caller tune,( he also told me that it is activated by pressing *567#, than the question is how can one service activate through two means. there is a conflict in information provided by them ) than i request them to register my complain for the same problem, but they didn't take it.

Than i told him to transfer call other person who is authorized to take a complain, He has transfer this call
Mr. RAMESH BHANGI, than i request him also to register my complain but he also not taken it, he told me that my caller tune is activated on 19th march and today is 25th march , they will register this complain only in two days passage of time.

then i request him to register that this is a system problem, i would like to register complain against your system that its automatically start the caller tune, than also he told me that he can not register my complain .

To,
Vodafone Mumbai,

I m having a Billing plan of Vodafone which is of Rs.99 Rental with 1 GB 2G gprs plan free per month using for last 6 months and have being paying bills regularly. But without informing me vodafone changed my monthly billing 2G GPRS free plan to 3G 1GB data plan of Rs.250 per month, when i spoke to their customer care executive (198) he said that the plan was activated by default it was nor i who activated neither they activated it, but after 15 minutes he said that i have activated the said plan through vodafone call which was received by me on 26/02/2013 but i have not received any such call from vodafone. He could'nt solve my problem so I spoke to the Sr. Executive at vodafone (198). This whole telephonic talk went for an hour and above the Sr. Executive repeated the same thing. Then I had sent a email to vodafonecare.[protected]@vodafone.com thereafter I had received call on 13/03/2013 from Vodafone Mr. Ashish stating that we will reactivate your plan and I have received apology for the same. He also stated that we will charge you only for pro rata rental of 3G service which is from 01/03/2013 to 12/03/2013 and no data charges will be applied. Thereafter on 14/03/2013 in the evening 07.20 p.m. I had received a call from Vodafone Executive (Lady) she stated that we will solve the above problem and we will not charge you any pro rata rental of 3G service, you will be only charged for your monthly rental of Rs. 99 and call charges. But when I received my bill on dated 21/03/2013 which was Rs. 3255.80/- I was in a shock, then when I called Vodafone customer care No. 198 they said that you have been charged for your data plan period from 18/02/2013 to 17/03/2013 for the whole month and also rental of Rs. 849.

Whatever was told by them to me was totally rubbish and now onwards I don’t trust this Vodafone service. Hence I am totally harassed by Vodafone people and their service. This is my final mail to you, if you are not able to solve my problem, which you are not I am going Consumer Court / Appellate Authority and CNBC pehredar forum. Your reply is expected on urgent basis.


Regards

Santosh Patole

Ref No [#2314212] Vodafone complaint
Service Request Numbers: [protected], [protected] and[protected]

--- On Thu, 14/3/13, Vodafonecare Mum (MUM) <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum (MUM) <vodafonecare.[protected]@vodafone.com>
Subject: Without intimating change of Plan in postpaid service - [protected] [#2314212]
To: [protected]@yahoo.co.in
Cc: advocate.[protected]@live.com
Date: Thursday, 14 March, 2013, 5:01 PM


Dear Mr. Patole,
Thank you for your email dated 12/03/13, regarding change of plan for your Vodafone mobile number [protected].
We regret for the inconvenience caused to you.
Further to our conversation dated 13/03/13 on your above mentioned Vodafone mobile number, we wish to inform you that MI_C_V_250_30d_R1GB_FU_3G plan is active effective 01/03/13. We have processed your request for deactivation of above mentioned plan and same will be processed within 2 hours. You will receive an SMS notification once request has been processed.
We also wish inform you that we have processed your request for reactivation of Vodafone Mob Conn 1gb [protected]@199and same will be processed within 48 hours.
Additionally, we wish to inform you that you will be charged on prorata basis for above mentioned plans.
Further, we wish to inform you that in order to register for DND, kindly click on below mentioned link:
https://www.vodafone.in/pages/dnd.aspx
We also wish to inform you that to register for DND through SMS kindly send below mentioned SMS command:
To opt for the fully blocked category, send
• SMS START<space>0 to 1909
To opt for the partially blocked category, send
• SMS Start to 1909
Mr. Patole, given below is the Service Request reference numbers for your complaints and enquiry; in case you need to check the status on the same, you can share these numbers with us.
Service Request Numbers: [protected], [protected] and[protected]
Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Ashish Bharmal
Vodafone Care

I am Amit kanak, using Vodafone post paid number [protected] since last 5 years.I have bought one more DATA SIM for 3G internet use on Nov’12. Bearing number - [protected].

The Data Sim ([protected]) got activated on mid of November. But I have several data connectivity issue with the data Sim, I have contacted with customer care several times, but issue does not got resolved , due to this I called customer care and asked to deactivate my 3G Sim as I could not connect with it in my area.

As I have to call coustmer care with my postpaid mobile number [protected] as my data sim has not any calling facility.Every time I called the executive logged request to deactive my postpaid mobile number [protected] instead of Data Sim ([protected]).After number of attempts I finally was able to log a complain and asked them to deactivate my Data Sim ([protected]).

After that I haven’t got any bill regarding that number I thought that the Data Sim ([protected]) got deactivated.
It was just today when I got that my post paid number [protected] which I was using since last five years got barred.when I visited Vodafone store they told me that I have to pay 968 which was due on my Data Sim ([protected]) number which I have already closed 5 months back.
· I haven’t used the data sim more than 4 days due to connectivity issue at my aera.
· I already called customer care to deactivate my data sim several time but no action taken.
· How can Vodafone can barred my services I am a valued customer since last five years.
· Please let me know where I have to file a complaint on this issue.
Please resolve my issue, You can check the usage on this number ([protected]) as I haven’t used this number and called number of time to close it why I have to pay the due.
Please let me know earliest if you can resolve this matter and activate my barred number [protected].

Amit kanak
[protected]

they charged me a monthly rent from 15.2.2013 to 12.3.2013 of Rs. 138.36., whereas i have already pay them Rs. 999/- advance rental plan for 3 years in august 2012 that mean i don't have to give any rental before 2015. but on march 5th we gave a written request to change our plans from next bill cycle to Rs. 99/- monthly special rental plan. which should be changed between march 10 to march 15th, i.e. from march 10 or 15 to april 10 to 15 any bill with rental of rs. 99/- + taxes and call charges if any, we have to pay. But vodafone did like " BHAGTE BHOOT KI LANGOTI SAHI" .This means that when customer changes his plan or shifted to another plan just take advantage of that and send them any bill with any rent which they want.i request you to kindly do something against them.
thanking you

(ravi consul)
[protected]

My father Mr. Girish Sharma had a corporate connection of Vodafone for thee last many years for mobile no. [protected]. In February he decided to terminate this connection and approached Vodafone store at Indrapuram where it was told that since it is a corporate connection he need to send a mail to corporatecare.[protected]@vodafone.com.

1. The mail was promptly sent on 11the February.

2. The Vodafone executive called back and informed since international roaming was activated thee connection can be terminated only after 30 days of deactivation of international roaming.

3. Vodafone deactivated my international roaming on 11the itself as per a sms sent by them.

4 I patiently waited untill 10the March when i called and spoke withe Mr. Munjinder who confirmed that " his system is showing that thee number shall be terminated at 0000 hrs on 11the Feb and a final bill shall be generated and I shall have to make thee payment on 12the itself.

5. The connection was not terminated and my ordeal began then and I called up again on 12the and i was again assured that thee same shall be terminated soon. However things got from bad to worst.

6 I visited Vodafone store on 14the February vide docket nos.74 at 12.06 hrs and 161 in thee evening. I spoke withe Ms. Vandana - Customer Service Manager who was absolutely indifferent, unwilling to help and mechanical in her interactions withe me. When I requested her to provide me any address contact no where I can go n meet some higher officers and or submit a letter or call theem, she did not provide thee address or contact number on any person except guided me to go to A block Sarita Vihar office. She knowingly mislead me and avoided giving any information what to talk of helping me ..although she was wearing thee plate " Happy to Help " inscribed on it. What a mismatch.

7. I e mailed to The Nodal Office also without any response except thee automated reply.

8. I have talked to so many executives/supervisors/managers- Anamika, Rajan, Deepak Verma, Manoj, Sailesh Pathak but no one is interested in solving thee issue. Every manager, supervisor told me a different procedure confusing me more n more

9. The matter is now so much mixed up that I feel so helpless, agitated and deceived.

10. The service request no with me are [protected] dt 11.02.2013, [protected] dt 16.03.2013 & [protected] dt 16.03.2013.

The attitude of every one at Vodafone is unprofessional, rude, unfriendly and what not.

I do not know what to do now

A simple request has proved to be more complicated then rocket science for me courtesy Vodafone. i am really ruing for the day I opted for Vodafone