Vodafone India Complaints & Reviews

Hi,

This is a complaint with regards to a vodaphone data card having the no. of [protected] purchased on date of 11/4/2013 in the name of Bhaskar Jyoti Goswami. on purchase a 3 GB free inbuilt pack been given but it wasn't so provided. My complaints are with regards to following issues:

1. There was already delay in providing of the connection despite being a commitment being made. The agents who manage the store are not having updated information regarding the services which are to be provided. They themselves are unaware what is there or not there, for instance whether if ICICI bank statement works as proof or not.

2. I had to continuously prod and probe to mobile store for my connection. I was called on an off day with the promise that the connection will be made but then it wasn't. I had to face undue harassment.

3. Then when I did get the connection due to unavailability of net pack I couldn't do my urgent work which had been pending over the entire week.On the purchase of the datacard I was told about 3GB datacard but in alternate I was offered 1GB.

A service which which was initially promised to be provided about 3GB card with connection in 2-3 days got stretched to more than 5 days with the loss of my time, energy and effort. This unduly caused my other losses at work front just because I trusted your so called promised service.

I would like an immediate attention and thereby action to be taken on this complaint.

Regards,
Rishita Dey

Dear Sir,

I had used Vodafone number [protected] from month Dec-12 until Feb-13.
Though the calls were made minimum, i had to recharge for more
amount. I had called Vodafone customer care several times
and tried enquiring but the info i received from them
is not satisfactory. Hence, I request your team to provide me the call and msg logs that had been
made from the above mentioned mobile number from Dec-12 until Feb-13 to my mail id: keerthiraj.[protected]@gmail.com

Thanks in Advance,
ccmember

RECEIVING TOO MANY PROMOTIONAL SMS, AND CALLS AFTER REPEATED COMPLAINTS, EVEN AFTER ACTIVATING THE SO CALLED USELESS SERVICE DND SERVICE .

Hi ,
My name is Niharika Lepcha and my complaint is against Vodafone, India.
I currently terminated my contract with Vodafone , as I was reallocating to UK from Bangalore.
I have had a postpaid connection of Vodafone since 8 years and have never ever defaulted any bill . However , to my utter dismay when I terminated my services with them . They has sent me an inflated bill with Internet charges worth Rs1661.90, which had never been used. The only reason why I know that these charges were inappropriate is the fact that I owned a basic model phone which did not support Internet , an additional proof for the same is that there has been no internet charges on any of my bills so far . The last bill after termination was the only one with a huge Internet bill amount.
In addition to this , I have sent them many email to the customer care but they have not responded . When I recently sent them a mail again regarding the same they said they could not look into the matter as I had not mentioned my mobile number . However, I had responded back to them immediately providing my number. Now this might sound weird bu they sent me a mail saying

"Thank you for your e mail dated 12-Apr-2013 related to 3 G plans for your Vodafone number [protected]
We would like to inform you that the bills get generated on 20th of every month and the 3 G plan was enabled on 1st of Apr 13. Since the 3 G plan was enabled in b/w the bill cycle, the benefits will be provided on prorate basis."

How on earth did they send me a reply stating email relating to 3 G plans. When I have clearly mentioned to them that the issue is regarding so many other things as well as the internet usage amount.
Secondly, they have written to me saying I have enabled my 3 G service since April 2013, when I have terminated my service in the month of Feb 2013. Isn't this ridiculous .

Further to that , they have been harassing my parents back in India , threatening to send a legal notice.

I also called the Vodafone Church Street Branch couple of time regarding this issue but they were of no help. The only solution provided was a email id to which I had sent a mail immediately but the response was what is provided above in quotes.

In addition to this , the bill amount that has been generated is not showing the amount that has been paid. Where as I have a proof of payment of the bill. Please find attached the screen shot of the same.

Additional details regarding the

1> The last bill amount for the Rs 1821was paid on 5th feb . Please find attached the screen shot of the successful payment email.
2> The bill about for last month shows Internet usage of Rs1661.90 . But this is so surprising since I use a basic model of NOKIA X2 and never usedInternet.I had brought the new HTC smart phone on 27th Dec 2012 but I left for United Kingdom on 29th Dec 2012 after which I have never used the sim card. Since I already have a UK sim card with me.
Given below are my details , do let me know if you need any further clarifications.

Name : Niharika Lepcha
Phone No :+[protected]
Email : [protected]@gmail.com

i want details of incoming and outgoing details of theese following mobile numbers
1.[protected] ( vodafone - gsm )
2. [protected] (bsnl- gsm)

Hi,

I bought a new SIM card from Vodafone on April 10th,2013 and it is still not activated. I have submitted all documents and they are still not activating nor telling me what is the exact scenario.

I have also raised complaints in vodafone portal, still no response.

When I visited the store, they told me to go to whatever place I bought the SIM card to re-submit the documents. They asked me to buy new SIM card from their store. Still, that SIM card is still not active.

I am losing a lot of money on roaming charges. I demand a clear response and answer from vodafone for why the SIM card is still not active.

Regards,
Shashi

I had logged in a complain to Vodafone India for my mobile number [protected] for an exorbitant bill which is come to me amounting Rs.2450/- for a period of one month. The internet usage shows 141060kb amounting to Rs. 1410.60/- where as i have an unlimited Internet plan active on my phone and another Internet Plan Vodofone Mobile Connect 9780Kb amounting rs 95.80. After checking with the vodafone team they mentioned the billed amount is for Mobile Connect (which is again an internet plan on phone) and its different from Vodafone Live (I dont seem to understand what is the difference since in a layman's language i have used internet on my phone).

Earlier i got the call from Vodafone that data usage is going exceed the value. Then i ask a question on call centre what kind of Services is running on my mobile they told me about Vodafone Live. They Did not tell me about Vodafone Mobile Connect.

I am not understand why 2 two services is running for internet..


I want complete reversal from bill of RS Approx 1500.

No body told me About the Vodafone live is Running on your mobile phone

My data pack balance of 50 MB was brought to 0.0 MB on the same day without any usage what so ever.

Also did not get the 1GB on recharge for the same.

Sir,
This is to bring your kind notice that vodafone company's customer service centre when asked for making help me at 14:03 hrs. on 14/04/2013 in c/w their slow internet service (2G) for my Data card sim no.[protected], their GPRS section cut off my call and later when I make a new call a representative there namely Priyanka tried to convince me the GPRS section was not available for me due to technical problem and they would contact me within 24 hours. But I found that the company not taking up my calls when I made a call for another help. they made my call block for may be some hours by answering that my call could not be proceeded besides it was also found that when the customer service was called from another no they were proceeded the call to the respective desk. the customer care harassed me throughing the issue of technical problem, this fraudulent activity should be stopped.

Therefore, it is my earnest request that kindly look into the matter and take necessary steps to avoid such harassment in future for all consumer.

yours faithfully
Avijit Sanyal.
Data card sim no.[protected]

[protected]. THIS NUMBER IS GIVING MISCALL AND MAKING CALLS IN MY IDEA NUMBER AND HE ALSO KNOW MY VODAFONE NUMBER. WHEN I AM CALLING HIM HE IS RECEIVING CALL BUT NOT SAYING ANYTHING. THIS IS GOING FOR A VERY LONG TIME PERIOD. I WANT TO KNOW THE OWNER DETAILS OF THIS NUMBER. SO IF YOU PLEASE KINDLY LET ME KNOW THAT I WILL BE VERY MUCH OBLIGED TO YOU.

Hi All, I'm a vodafone connection user (post paid) since long with out the net activation.

Few days back on 7th March'13, I've purchased a new handset of HTC & start using the same with my vodafone sim.Then, on 12th March'13 , I received my bill & i was shocked to see that the bill is of Rs.3443,in which Rs.1994 (4 days bill only ) is of Vodafone mobile connect (VMC).

After this, I spoke to the vodafone cutomer care(111) & inform them about the same & get it clarified from them, that how come VMC service was activated on my phone number & as per the call centre agents such services are by default activated on the mobiles & they never inform the customer about it & charged as per the usage by customer.

Sir here my concern is that, why vodafone give no indication to customer of activation of VMC service on there mobiles through msg or phone.

>secondly,using the monopoly in VMC charging ,as same was not informed & later charged in bill as per the wish.

> Third,Making fool of cutomer & hide information , because vodafone know that if they inform customer about VMC , then customer will prefer to buy the package of net instead of VMC.

> Fourth, Increasing the credit limit of customer with out taking there approval, bocz they know that they will show the usage & customer has to pay the amount.

I asked the company to show the TRAI approval of pre activating the mobile services (espically of internet), then they failed.


Kindly look into the matter, As by activating the services on mobile, Mobile service provider are not even taking approval from the customer.Who has to pay the bill.

Kindly enlighten over the matter & guide people over it.

Regards
Arun

Dear Sir,

Plz send me the call and Message details of my vodafone prepaid number .The call details should be start service from[protected] to till date.
This prepaid number is [protected]. pl send details on my email id [protected]@yahoo.com. Pls send me asap.
My Details:
N.Padmanabhan
D.L. No. F/TN/001/015672/2003
D.O.B:[protected]


Thank you

Dear Sir,

On 13.04.2013 i made online vodafone bill payment for rs 115/- through my tata credit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below.

Thanks & Regards
Girish Jamnani
([protected]@yahoo.co.in)

REFIL PAID ON 11.04.13 AT 10:30 PM OF RS.451 TO VENDOR FOR IPAD SIM [protected] NOT YET REFILED.
AVAILABLE BALANCE SHOWS ZERO. SINCE IT IS A IPAD SIM WE ARE UNABLE TO LOCATE TRANSACTION ID.

PLEASE CLARIFY THE STATUS OF MONEY SPENT ON REFIL OF IPAD SIM FOR 3G.

Please read if you are planning to buy any kind of mobile (Voice /data) services from vodafone india. If you buy mistakenly, do not expect any service from customer care, nodal officer and appellate authority:

Please read the detailed story to know how vodafone people put every effort carefully to harass its customers. I think they should change their slogan to happy to harass from happy to help.:

I had taken a 3g connection [protected] from vodafone (In gurgaon) in january 2012 with 3 month advance rental plan in rs. 1950 which got activated on 28th january. As i did not like the performance, i sent communication to customer care on 9th april that i do not want to extend the services and requested them to stop the services at the end of three months of my package for which i had paid advance rent. They advised me to go to vodafone store for any disconnection request.

I went to vodafone mini store on 24th april from where i had bought the connection. The address was also included in the list of stores sent by vodafone care. They advised me to go to another store for disconnection request.

On the very next day, i went to that store (I. E. On 25th april). They said i would have to bring the id proof and residence proof for the disconnection request. I again went to the store on 26th april 12 with the documents, i was surprised and shocked to know that i was required to shell out about rs. 950 to get the connection stopped. When i questioned them, i was told that my billing cycle has been changed from 22nd to 21st and new bill has been generated. I asked them that i have already paid for three months in advance and the rental should be valid until 27th april on pro rata basis even if the cycle has been changed.in turn, they said they can not do anything as the bill has been generated and i have no choice than to pay that bill.

I did not pay and wrote to the vodafone nodal for stopping of services and dispute in the bill. A nodal officer called me up and we mutually agreed upon for the final bill of about rs. 250. Though that amount was also not valid, to get rid of that i agreed to pay. As i had bad experience with the stores and i was unable to pay online as it was showing invalid number, i requested them to collect the cheque from me. No one came to me despite of my followups and i also forgot to pay those 250.00 rupees.

Story did not end there:
After about a year on 28th march 2013, one of my other vfone postpaid connection stopped working all of a sudden. As i am very punctual in paying the bills and moreover i had been paying the bills in advance and my last bill was rs. 87 in negative. When i spoke to customer care, they told me that i have not cleared the dues of rs. 950 (Instead of rs. 250) on another no. [protected] in april 2012. Thats why the services have been barred. They gave me a no. To speak someone for the issue but despite of my repeated attempts, i could not either connect to that no. Or the person did not pick. I wrote to nodal care, sent follow up emails and requested them to collect the cheque of valid amount. Then wrote to appellate, and follow up email, no one responded. There is always a auto reply with in 5 mins. Of any email but no one actually responds. My connection is now dead for more than 10 days and the people responsible are not replying at all.

I am sharing this as a web feedback on vodafone for everyone to know how vodafone deals with its customers. If anyone still has any courage to buy connection from vf, will atleast be prepared for the level of services in the future.

Thanks.
Arvind

sir i am mohammad sameer sunny.Mobile no.[protected]..sir I have bought a new samsung galaxy grand i9082 hand set.vodafone offered 3G 2Gb-2Gb data for 2 month .but sir they give 1st month 2gb data but second they will not give .I will complaint 2 times on vodafone coustumer but sir I have not any solution so please help me..

Continuous blank calls and eve teasing from... [protected]. Please track the number holder and arrest him

Sir/Mam,
Last month[protected] i was activated 3G Internet pack ( RS .102 -- 300 MB). But i can't access the Internet still date. And i was keep on touch with vodafone customer care, they said this is network problem we resolve two days. But problem not yet rectified still now. So i requested customer care peoples, Refund my amount. But they said it is not possible and they will resolve soon. So i request you to please help me how to proceed next?.

Regards,
S. Prakash
Mobile: [protected]

Please provide the incoming and outgoing call details for the number [protected] and for the month jul '12 to feb'13.

this is what i had gone through all the days, on saturday i bought lumia 820 and vodfaone offer was written on back of the box too andnow vodafone is saying service over and in its own website https://www.vodafone.in/phones/pages/nokia_overview.aspx?pid=172&cid=mum the offer is mentioned 30 april 2013, and 198 help person say 31 march 2013 the offer ended, vodafone is cheating now not to give the service and from tuesday i have been forced to call them mail them and visit their stores, all below i mailed them to their each officer but no on is replying me correctly, on wednesday +[protected] this number call i got yesterday at 11.13 and that person told me he will call back in 24 hrs now why didnt he call its 11.56 now, i need compensation now what trouble i had gone through because of vodafone,
Welcome to Vodafone Chat !
Thank you for your patience, a Vodafone Service Desk Agent is now available.
{Kalpesh} Good Afternoon. You are chatting with Kalpesh. How may I help you?
{Kalpesh} Hello sir, how may I assist you?
{jignesh nagda} i want to know about my complaint
{Kalpesh} I will definitely help you with it.
{Kalpesh} May I know the complaint number please?
{jignesh nagda} what about my answer now its 24 hrs over still i didnt call from ur side +[protected] this number call i got yesterday at 11.13 and that person told me he will call back in 24 hrs now why didnt he call its 11.56 now
{Kalpesh} I regret the inconvenience caused to you.
{Kalpesh} Are you inquiring for the same number: 98201*****
{jignesh nagda} ya
{Kalpesh} Let me go through your account.
{jignesh nagda} i mailed to nodal and all but no one is replying, what cheating is going on can u tell me
{Kalpesh} May I please place the chat on hold, while I retrieve this information for you?
{jignesh nagda} ok
{Kalpesh} Thank you for your permission.
{Kalpesh} Thank you for your patience.
{Kalpesh} Before proceeding further for the security verification of your account, may I know your-
1) Date of Birth and
2) Alternate number as registered with us?
{jignesh nagda} 7 *****
{jignesh nagda} 21*****
{Kalpesh}
Thank you for providing the details.
{Kalpesh} Be rest assured sir, your complaint is still open and our team will investigating on the same and you will get revert by 15-Apr-13 11:16:35 with resolution.
{Kalpesh} Our team will again call back you by 15-Apr-13 11:16:35 with resolution for your complaint.
{jignesh nagda} boss i m not waiting till 15 april
{jignesh nagda} check oput ur website now
{jignesh nagda} https://www.vodafone.in/phones/pages/nokia_overview.aspx?pid=172&cid=mum
{jignesh nagda} see the offer is given and i m not getting it why for what the hell kind of reasons,
{jignesh nagda} topday i want answer or i m going to vodafone store and will demand every answer why vodafone is foolingnow
{Kalpesh} Okay.
{jignesh nagda}
i bought lumia 820 on 6 april 8.30 pm and on sunday one person confirmed me it will be activated by tuesday
{Kalpesh} Kindly be online till I confirm.
{jignesh nagda} than till now why it is not activated
{Kalpesh} May I please place the chat on hold, while I retrieve this information for you?
{Kalpesh} Thank you for your patience.
{Kalpesh} Sir, as per the complaint our team is working on the same and the issue will be resolved by 15-Apr-13 11:16:35
{jignesh nagda} why all this harrasment to me, if today i m not getting any answer than i want concession, calling at help line, wasting my time and now i have to leave my work and will forcely go to vodafone store, my days payment will be cut and who is going to pay for all this, this is very very bad service,
{Kalpesh} Sir, as per the complaint our team is working on the same and the issue will be resolved by 15-Apr-13 11:16:35
{jignesh nagda} i m going out on 13 april and i[censored] call me i will on roaming will u pay the roaming charges
{jignesh nagda} i want it today and today itself, or i m making a police complaint or u give me refund for all this day calling and wasting time wwith u as u gave offer and not giving it
{Kalpesh} Then you need to visit the Vodafone store only if you want the resolution today.
{Kalpesh} Thank you for contacting Vodafone web-chat. Have a nice day.
{jignesh nagda} is vodafone going to pay for all this days from tuesdays till now , if we get late in paying our bill u charge dues on this now vodafone is delaying the service,
The Vodafone Service Desk Agent has left.

why did this person closed chat directly as i was writing to him what is this, is this the manner o[censored]r happy to help, is this way vodafone happy to help by directly going back not answering till the customer is online or talking with him

WHAT KIND OF SERVICE IS THIS i[censored] cant answer than for what all this help line and chat and all, why is vodafone making fool to us, today i m going to vodafone store and fight there and will shout in all people what fool these vodafone is making of people , this is totally hell kind of service u all r providing us, i want compensation for these days i got harrashed through ur unmannared peoples, i will raise this complaint now to dot and TRAI also , all these suffering i gone through, why is the offer given on website is not activated,

check out these referance number these people who talked with me gave all wrong informaation to me,
59338496 sandip mourya this person gave me wrong referance number,
[protected] farha
these people say that scheme is over on 31st and than why ur vodafone website is saying 30 april 2013, what kind of fool r u all making us, i have pasted the link o[censored]r own website, and now ur person saying 15th april i have to wait for what, why this cheating, if vodafone is not able to give the service than ok give me compensation now for all these day i have suffered

or i want it to be done today itself on thursday itlself

all these chat and number i will mail to TRAI and dot and consumer complaint, what type of fool is vodafone making to customers
Nokia Lumia 820
Rs 26902
Terms & Conditions: click here

2GB 3G per month for 3 months. For Punjab & Orissa, 2G data will be offered instead of 3G. Offer Valid till 30thApr'13