Vodafone India Complaints & Reviews

Hi
Greetings!

I and all my family members have been using Vodafone for atleast around 5 years now and 'had' been a very satisfied customer till I received this month's bill. I had made a request for immediate activation of 2G plan(Vodafone live+ Vodafone mobile [protected]@98 1 GB service) on my mobile number [protected] through email On Fri, Mar 15, 2013 (I can send the request mail to you for your reference).Following which Net services got activated on my mobile and I started using it considering the requested plan has been activated.

After some days, I reconfirmed the activation of plan with Vodafone customer care as well where I didnt get a satisfactory and clear reply. Now, when I received the bill, I see that despite request for activation of internet plan on my mobile, charges of Rs 2400.20 + Tax have been charged against VF Mobile Connect which is highly unethical and uncalled for.

The customer care staff is giving me very vague replies which are no where close to even 'trying' to satisfy the customer.

Kindly arrange to get the charges reverted back.

I expect a big company like Vodafone to be fair in their billing and if at all any mistake has occurred on customer care's staff, the end user shouldnt be made to suffer.

I request you to please look into the matter and get my issue resolved.

Thanks

,

I want call list of Incoming & Outgoing details of the till date of missing my important numbers

So you can please send by mail to me

my number is [protected]
,

From: Umesh Dubraj Gajul
Sent: Thursday, March 14, 2013 7:18 PM
To: 'andhrapradesh.[protected]@vodafone.com'
Subject: [REF:[protected]]RE: Your Vodafone E-Bill for Account No :1.90170167

Hi,

A Gentle Reminder 2!!

Docket no: [REF:[protected]]

Can you please look into ASAP?

Regards
Umesh Gajul



From: Umesh Dubraj Gajul
Sent: Monday, March 11, 2013 1:18 PM
To: 'andhrapradesh.[protected]@vodafone.com'
Cc: corporatecare.[protected]@vodafone.com
Subject: RE: Your Vodafone E-Bill for Account No :1.90170167

A Gentle Reminder!!

From: Umesh Dubraj Gajul
Sent: Thursday, March 07, 2013 5:30 PM
To: 'andhrapradesh.[protected]@vodafone.com'
Cc: corporatecare.[protected]@vodafone.com
Subject: RE: Your Vodafone E-Bill for Account No :1.90170167

Hi Nodal officer,

A Gentle Reminder!

I did not got any response from Customer care. Can you please look into it ASAP?
I have been charged Rs 378/- which I did not even called the [protected] number while I am on roaming.

Also For current bill period FEB'13 month I have been charged Rs 50 for Itemized bill.
Itemized bill charges will be FREE to me.




Regards,
Umesh Gajul

From: Umesh Dubraj Gajul
Sent: Tuesday, March 05, 2013 12:40 PM
To: corporatecare.[protected]@vodafone.com
Subject: RE: Your Vodafone E-Bill for Account No :1.90170167

Hi Team,

Any update on this?

Regards,
Umesh Gajul

From: Umesh Dubraj Gajul
Sent: Friday, March 01, 2013 11:37 AM
To: corporatecare.[protected]@vodafone.com
Subject: FW: Your Vodafone E-Bill for Account No :1.90170167

Hi Team,

For current bill period FEB'13 month I have been charged Rs 50 for Itemized bill.

Itemized bill charges will be FREE to me.

Also I can see that I have been charged Rs 306 and Rs 27 on dated 18 FEB 2013

I have not called [protected] number.
Please see as below in the screenshot.

Please look into it ASAP.



Can you please revert back the charges and let me know the final amount to be pay?

My details as below:

My plan: VF AP Special 199
Number: [protected]


Regards
Umesh Gajul

With reference from my login id nikhilgulati1992 many times i tried to open the my vodafone account but they always shows system error please try again later. I also reset my password many times but stilll they not open. Please help me.

I have a corporate connection for vodafone. When I have applied then they told me a plain but activate the different plan And when I have complaint then customer representative (Mr. Yogandra-[protected] ) use abuse language

HI
My vodafone transaction id is MSPD[protected]. Transaction is success but the amount is not credited. how to refund that amount and how long it will take

This is with reference to my mobile number [protected] which has been blocked on 16 April 2013.

On enquiring about it, they gave the reason that I have a pending bill of Rs. 2000 something against a vodaphone number [protected] which I have purchased from your Mini Outlet from I Block Market, Sector-12, Noida.

I had purchased this dongle number for internet usage. The outlet had sold this internet mobile number on saying this after three months you can convert it to prepaid. After exact three months the vodaphone number was not working. When I visited the outlet they said you have to go to main outlet in Sector-18, Noida. When I visited there they said that this number can’t be converted to prepaid, as they said it was a postpaid connection.

I would like to know that if it was a post paid connection why it was not working after three months as per plan. My number didn’t work after exactly 3 months as per plan. I haven’t used this number during this period and to that matter I have been receiving numerous call regarding the payment. I have been explaining this matter number of times to the cutomer executive and your billing department people to no vain.

I have explain the same matter to the calling executive (Mr. Ashotosh – [protected]) called me and said that he will solved this issue, but when I went to Sector-18, Noida outlet nothing was done.

Your sector 18 Noida outlet said this number [protected] can’t be converted to Prepaid and the outlet at I block, Sector-12 Noida said it can be. I have been visiting the outlet for my problem to be solved but to no vain.

Infact the number which I bought for internet dongle [protected] was sold to me cheatingly giving wrong information.

I am using this number [protected] for more than 10 years and you can see my payment records.

I have a small baby and old mother at home with I couldn’t communicate. Due to this blocking of my mobile number [protected] my family and I have gone through harassment.

I want my services to be continued immediately or I have to report this issue to concern authorities for action.


Puran Singh Mehra
[protected]

I have asked vodafone by Mail to discontinue my vodafone billing number [protected] under corporate plan.
They confirmed my disconnection but asked me to pay Rs.1400 for outstanding amount which I paid.

next billing they asked for more Rs.308 and confirmed that would be the last.
Now they have again sent me a bill of Rs.48.

I am really not getting till when will I be paying this money, as the number is not in use.

Dear sir I want my investment that i made in Golden Forest india limited.
I[censored] recieve any Information regarding Refund then please Convay us..
Thanking you


Investor: Ashok kumar s/o sh.Pushpinder sharma
Address: V.P.O: Thana chhapper, Geh: Jagadhr
Distt: yamunanagar
Phone: [protected]

I am using one vodafone mobile prepaid card for last 8 years. Suddenly few days back i recd message from airtel that my number is being ported to them and they are working on that. But i have not made any request to airtel for porting of my number.
I was contacted vodafone service office, they said to ignore the message. After few days i recd message from vodafone that my porting request was confirmed and my mobile number shifted to airtel, since then my mobile number was stopped.
I again contacted vodafone service centre for this, but they refused to attend me and told me to contact airtel service centre. I contacted them in the morning and i was shocked. This porting request is made by some another person who is unknown to me and on his request the number was ported by airtel. How can a company do that and now what can i do in this case???

Hi,

This is a complaint with regards to a vodaphone data card having the no. of [protected] purchased on date of 11/4/2013 in the name of Bhaskar Jyoti Goswami. on purchase a 3 GB free inbuilt pack been given but it wasn't so provided. My complaints are with regards to following issues:

1. There was already delay in providing of the connection despite being a commitment being made. The agents who manage the store are not having updated information regarding the services which are to be provided. They themselves are unaware what is there or not there, for instance whether if ICICI bank statement works as proof or not.

2. I had to continuously prod and probe to mobile store for my connection. I was called on an off day with the promise that the connection will be made but then it wasn't. I had to face undue harassment.

3. Then when I did get the connection due to unavailability of net pack I couldn't do my urgent work which had been pending over the entire week.On the purchase of the datacard I was told about 3GB datacard but in alternate I was offered 1GB.

A service which which was initially promised to be provided about 3GB card with connection in 2-3 days got stretched to more than 5 days with the loss of my time, energy and effort. This unduly caused my other losses at work front just because I trusted your so called promised service.

I would like an immediate attention and thereby action to be taken on this complaint.

Regards,
Rishita Dey

Dear Sir,

I had used Vodafone number [protected] from month Dec-12 until Feb-13.
Though the calls were made minimum, i had to recharge for more
amount. I had called Vodafone customer care several times
and tried enquiring but the info i received from them
is not satisfactory. Hence, I request your team to provide me the call and msg logs that had been
made from the above mentioned mobile number from Dec-12 until Feb-13 to my mail id: keerthiraj.[protected]@gmail.com

Thanks in Advance,
ccmember

RECEIVING TOO MANY PROMOTIONAL SMS, AND CALLS AFTER REPEATED COMPLAINTS, EVEN AFTER ACTIVATING THE SO CALLED USELESS SERVICE DND SERVICE .

Hi ,
My name is Niharika Lepcha and my complaint is against Vodafone, India.
I currently terminated my contract with Vodafone , as I was reallocating to UK from Bangalore.
I have had a postpaid connection of Vodafone since 8 years and have never ever defaulted any bill . However , to my utter dismay when I terminated my services with them . They has sent me an inflated bill with Internet charges worth Rs1661.90, which had never been used. The only reason why I know that these charges were inappropriate is the fact that I owned a basic model phone which did not support Internet , an additional proof for the same is that there has been no internet charges on any of my bills so far . The last bill after termination was the only one with a huge Internet bill amount.
In addition to this , I have sent them many email to the customer care but they have not responded . When I recently sent them a mail again regarding the same they said they could not look into the matter as I had not mentioned my mobile number . However, I had responded back to them immediately providing my number. Now this might sound weird bu they sent me a mail saying

"Thank you for your e mail dated 12-Apr-2013 related to 3 G plans for your Vodafone number [protected]
We would like to inform you that the bills get generated on 20th of every month and the 3 G plan was enabled on 1st of Apr 13. Since the 3 G plan was enabled in b/w the bill cycle, the benefits will be provided on prorate basis."

How on earth did they send me a reply stating email relating to 3 G plans. When I have clearly mentioned to them that the issue is regarding so many other things as well as the internet usage amount.
Secondly, they have written to me saying I have enabled my 3 G service since April 2013, when I have terminated my service in the month of Feb 2013. Isn't this ridiculous .

Further to that , they have been harassing my parents back in India , threatening to send a legal notice.

I also called the Vodafone Church Street Branch couple of time regarding this issue but they were of no help. The only solution provided was a email id to which I had sent a mail immediately but the response was what is provided above in quotes.

In addition to this , the bill amount that has been generated is not showing the amount that has been paid. Where as I have a proof of payment of the bill. Please find attached the screen shot of the same.

Additional details regarding the

1> The last bill amount for the Rs 1821was paid on 5th feb . Please find attached the screen shot of the successful payment email.
2> The bill about for last month shows Internet usage of Rs1661.90 . But this is so surprising since I use a basic model of NOKIA X2 and never usedInternet.I had brought the new HTC smart phone on 27th Dec 2012 but I left for United Kingdom on 29th Dec 2012 after which I have never used the sim card. Since I already have a UK sim card with me.
Given below are my details , do let me know if you need any further clarifications.

Name : Niharika Lepcha
Phone No :+[protected]
Email : [protected]@gmail.com

i want details of incoming and outgoing details of theese following mobile numbers
1.[protected] ( vodafone - gsm )
2. [protected] (bsnl- gsm)

Hi,

I bought a new SIM card from Vodafone on April 10th,2013 and it is still not activated. I have submitted all documents and they are still not activating nor telling me what is the exact scenario.

I have also raised complaints in vodafone portal, still no response.

When I visited the store, they told me to go to whatever place I bought the SIM card to re-submit the documents. They asked me to buy new SIM card from their store. Still, that SIM card is still not active.

I am losing a lot of money on roaming charges. I demand a clear response and answer from vodafone for why the SIM card is still not active.

Regards,
Shashi

I had logged in a complain to Vodafone India for my mobile number [protected] for an exorbitant bill which is come to me amounting Rs.2450/- for a period of one month. The internet usage shows 141060kb amounting to Rs. 1410.60/- where as i have an unlimited Internet plan active on my phone and another Internet Plan Vodofone Mobile Connect 9780Kb amounting rs 95.80. After checking with the vodafone team they mentioned the billed amount is for Mobile Connect (which is again an internet plan on phone) and its different from Vodafone Live (I dont seem to understand what is the difference since in a layman's language i have used internet on my phone).

Earlier i got the call from Vodafone that data usage is going exceed the value. Then i ask a question on call centre what kind of Services is running on my mobile they told me about Vodafone Live. They Did not tell me about Vodafone Mobile Connect.

I am not understand why 2 two services is running for internet..


I want complete reversal from bill of RS Approx 1500.

No body told me About the Vodafone live is Running on your mobile phone

My data pack balance of 50 MB was brought to 0.0 MB on the same day without any usage what so ever.

Also did not get the 1GB on recharge for the same.

Sir,
This is to bring your kind notice that vodafone company's customer service centre when asked for making help me at 14:03 hrs. on 14/04/2013 in c/w their slow internet service (2G) for my Data card sim no.[protected], their GPRS section cut off my call and later when I make a new call a representative there namely Priyanka tried to convince me the GPRS section was not available for me due to technical problem and they would contact me within 24 hours. But I found that the company not taking up my calls when I made a call for another help. they made my call block for may be some hours by answering that my call could not be proceeded besides it was also found that when the customer service was called from another no they were proceeded the call to the respective desk. the customer care harassed me throughing the issue of technical problem, this fraudulent activity should be stopped.

Therefore, it is my earnest request that kindly look into the matter and take necessary steps to avoid such harassment in future for all consumer.

yours faithfully
Avijit Sanyal.
Data card sim no.[protected]

[protected]. THIS NUMBER IS GIVING MISCALL AND MAKING CALLS IN MY IDEA NUMBER AND HE ALSO KNOW MY VODAFONE NUMBER. WHEN I AM CALLING HIM HE IS RECEIVING CALL BUT NOT SAYING ANYTHING. THIS IS GOING FOR A VERY LONG TIME PERIOD. I WANT TO KNOW THE OWNER DETAILS OF THIS NUMBER. SO IF YOU PLEASE KINDLY LET ME KNOW THAT I WILL BE VERY MUCH OBLIGED TO YOU.