Voltas Complaints & Reviews

Dear Sir,

I bought a Air Conditioner (AC) of 1.5 ton capacity marketed by of VOLTAS company. I bought AC from Allex Electronics Industries, (address -C-1, Malviya Nagar, New Delhi-110017, phone number[protected] on 21st of May 2012.

I switched on AC first time in this season to cool my room, it did not cooled. I called at the VOLTA call center (toll free number[protected] to register a complaint. I don't remember the exact date but it was end of March or early few days of April. I did not get any call from VOLTAS till 10th of April. I made another call on 9th of April at the Call Center of VOLTA[protected], i got a complaint number 13AP0908920, i was promised to get call withing 24 hours, no call for next 5-6 days. I again called on the same number on 15th of April, 16th of April, 19th of April - every time i started teh conversation from zero, and they kept promising me that someone will call withing 24 hours.

I finally got a call on 20th of April from Sohail ([protected]), claiming that he is from VOLTAS. He came with another helper with him. He checked AC and gave a 'service report' NO-2055. Report says - a AC - Checked, AC's PCB difficulties, AC NOT WORKING. We (Me and My Partner) spend whole day at home to ensure that we get it repaired but unfortunately it did not happened.

I called again to the locale number on 22nd to say that please call me before few hours of your arrival at my place. I got a call from Sohail again from his cell number mentioned above on 22nd, he syas 'I am coming'. I asked him to NOT come on 22nd and come next day. I waited and called on 26 at THE VINTAGE (VOLTAS Service CENTRE) at[protected] on 26th of April. I was told that someone will visit me on 26th. Called multiple times on 26th but same response. NO ONE CAME!!! I spend whole day waiting for them! I again called them on 27th on same number - same response - 'Someone will VISIT today' - The reason they stated is that - Company is NOT supplying PCB (Damaged equipment) so its taking time.

I called on 29th again at Sohail's number and THE VINTAGE number (VOLTAS Local Service Center), they says that PCB is not available- what can they do? It was so irritating - I lost it, i told them that - I will go to consumer court now!! They ignored completely. I was consoled by saying that 'aaj think ho jayega aapka AC'. NO ONE VISITED ON 29th again. I spoiled my day again. Could not go to work!! I had to go through so much of problem because of this. :(

I called again on 30th, they said the same thing. Someone will visit today. Mr. Sohail came with his helper. He said that 'PCB and Display nikal ke le jaana padega tabhi naya PCB aayega' (The current PCB and Display will have to be submitted in the office before VOLTAS will replace new one). he says that VOLTAS has sent a circular recently about NOT ISSUING a NEW part until damaged one gets submitted in their office. OMG!!! He took away damaged PCB and Display on 30th.

Mr. Sohail came on 1st of May with 'Repaired PCB and Display' (NOT NEW - The VOLTAS claimed that it will replace new during warranty period). They tried fixing it up but it did not run. He again went away with those repaired equipment. I asked him to bring new one so that we can see the seal and ensure that its new and it will not get damaged soon.

I am tired with VOLTAS now!!! I am claiming INR 200000 as compensation for violating consumer rights and spoiling my 7-10 days of work, my mood, my emotion badly affected which cased another serious problem in family, my work got affected and I did not get the quality service.

Please ensure that I get the compensation from VOLTAS asap.

My contact number is [protected], my email id - [protected]@gmail.com

I can attach picture when require!

I have purchased Voltas water dispencer from Maheshwari home appliances,Lucknow on 24th December 2013.
The cooling function is not functioning now,I fired a complaint on phone on the same day.
I am calling everyday to Voltas service center but the always tells me that your complaint will be resolved within 24 hrs,but after 6 days i.e. 144 hrs my problem is not resolved yet.



Regards'
Sachin
[protected]

I made a complaint on 23april2013 with customer care (voltas) at no"[protected]" and complaint ref given to me was"13AP2302668".i was promised 24 hrs for response from the service technician.Till today almost 48 hours had passed but no call from service technician.i called customer care 5-6 times since yesterday but to of no avail.my complaint still unattended

To,

Mr. Sanjay Johri
CEO
Voltas India Ltd.

Respected Sir,

It is to bring to your kind notice that I Mr. Ulhas Lahu Jamdare, a customer of your company had purchased an Air Conditioner (Voltas Window AC 1 Tone) on 3rd March 2013 from Kohinoor Electronics Ulhasnagar who is an authorized dealer of Voltas AC. Since 1 month I am regularly calling the service center because to the loud noise coming from the compressor of the AC which is there from day one. My AC has been taken 2 times now to the service station @ Kalyan and kept there for 2-3 days and brought back without fixing the issue. I have spoke with a lot of people regarding my issue but till now haven't received any solution to the problem. I have even asked for a replacement because the technicians who came to fix the problem couldn't fix it. I had launched a complaint as well and I was assured by the rep on the call that he will be adding a note for the replacement of the AC in the complaint but still nothing has been done yet.

Request you to kindly assist me in getting this problem fixed ASAP or I would need a replacement, otherwise I shall constrain my self to take legal support.

I expect your support and cooperation in this regard.

Below are the names of all the people I have spoken with regarding this issue.

Mr. Mithun Das (Branch Head Chinchpokli - Mumbai)
Mr. Prathik Bhatnagar (Area Manager)
Mr. Aditya (Sr. Service Technician Kalyan Branch)
Mr. Jaiswal, Mr. Prashant, Mr. Raj, Mr. Siddqui, (Technicians From Kalyan)


Below are the details of my AC.

Purchase Details:
Dealer Name: Kohinoor Electronics, ULHASNAGAR
Invoice No: 3329
Date of Purchase: 3rd MARCH 2013
Item Purchase: Voltas AC 1.0 Tone (3 Star)
Model No: 1.5 T-Gold Window AC
Serial No/ Remark: D[protected]
Compressor No: 1011077A13A002625
Complaint Number: 13AB0605358


Below is my Contact Details:

Name: Ulhas Lahu Jamdare
Address: House No - 1562,
Gautam Nagar, Dubai Colony,
Ambernath (West)
Pin: 421501
Dist: Thane
State: Maharashtra
Contact Number: [protected]

I have sent my Voltas vertis plus ac's compressor for repair and the company says that the compressor change will take time as they don't have it in stock and its bin more than a week and they are just delaying it every day by saying that it will still take more time .
It is extremely hot and this ac is giving problems since the time of my purchase , the cooling is not sufficient .
I am very disappointed as the customer service for voltas is very slow and in efficient so far.

Hi there...i am Kanwaljeet from noida. we bought voltas window ac a year ago. Till date we have had to get gas refilled once already. this time when we called them to service the ac, we were told gas needs to be refilled...that is the second time within just one year. we asked them to take the ac to workshop and either get it replaced or get the gas refilled and bring it back. Up until this moment warranty was not discussed at all. they promised they would do that. they took the ac from our home on 6th april 2013 and promised to bring it back on 8th april. but they did not do so. then we got a call from them saying that the cooling coil needs to be replaced along with refilling of gas. we told them to go ahead. then we called them again and told them that our warranty is till valid so they told us they will get back to us. then they called us and told us that everything is fine with the ac and nothing needs to be replaced. This shows their fraudulent behaviour and mischevious intentions. as soon as they came to know that air conditioner's warranty is still valid and that we won't have to pay for cooling coil and gas, they changed their tune and miraculously our ac became absolutely fine according to them. i then confronted them with this and asked them to change the coil, which should not be required to change withing the very first year of buying the ac. finally they brought the ac on 15th after too many exhortations from our side. even then, they did not change the cooling coil saying ac is fine. we have now sent back the ac to the workshop and we have demanded that cooling coil b changed as promised. I am filing this complaint to bring forth the fact that we are being cheated and harassed by the company. we are living without ac in this heat and on top of that the company is trying to defraud us. the quality pf the product is also under question considering that within a year it required two gas changes and cooling coil also requires to be changed. Please help in whatever way you can. thank you!

We have purchased VOLTAS window AC 1 TON 2* GOLD from Electronic Paradise (North), Vikas Marg, Laxmi Nagar, Delhi - 110092 on 14th of April 2013 by representative Jitendra. Unfortunately, box didnt contain Remote and Warrenty Papers and installment was made on 14th evening.

We have spoken to the dealer several times and we were told several times that this matter will be resolved soon. But there is no appropriate action taken by dealer. Please take this matter on priority.

Many Thanks
Akhil Gupta
[protected]

I have purchased one VOLTAS window ac from reliance digital ,Bhubaneswar on 5-Apr-13,after several follow up the installation is not done by them , however they have taken the installation charge at the time of purchasing the product. Every day I am asking about installation but not getting proper response .I have also lodge a complaint in Voltas customer care([protected]) on 9-Apr-13 , the complaint no is -13AP0907173,but not getting any positive response .I am suffering a lot due to high temperature/summer .No body is taking responsibility for get the job done .Why customer will suffer after purchasing a product ?

To whom so ever it may concern !!

The dispatch department of Lotus (Raipur) has become so irresponsible that they even don't accept their mistakes. Mr. Kamlesh, from Lotus, Raipur is so adamant and rude talking to me regarding their mistake in dispatch, that I had to opt for complaining against him and the entire management for such a level of irresponsibility that could lead the customer think twice and thrice before opting Lotus for Electronics goods.

Request you to kindly look into the matter.

Hi,

I had done the re-installation of my Voltas AC 1.5 ton split on 27th Oct 2012 ( request NO 12OC2701915) which was not done properly and the gas leaked over a period of time.

As it was winters thereby I did'nt turn on my AC after the installation. I came to know about the same only in the month of March (13-March) (Request NO 13MR1306117) that the AC was not working. The engineer came and said that the gas has leaked and charged Rs 400 for inspection and provided an estimate of around 3500/- for 1.5 ton split AC.

This is a fault done by the Voltas authorised service centre (Chennai Cool Care,Tambaram West) at the time of installation and should be repaired by them free of cost.

I will go to the consumer court if the above issue is not resolved. The below compalints has already been raised for the same but I have'nt received any calls from Voltas regarding the same.

13MR1401513
13AP0207894

I will approach the consumer court if the above issue is not resolved immediately.

Thanks,
Anshul
#[protected]

Dear sir pls look into my matter I had bought a new volts split ac on 05.05.2012 and it is under warranty further the machine has been giving me problems from very first day somehow I managed last season but again the ac has started trouble I complained several times but I have not been heard nor properly addressed and satisfied I mailed them also but no reply from voltas . plz talk to voltas people and get my problem looked in.I will be highly obliged to you.
the details are :


my ac complaint no. 13AP0200219 STD 02.04.2013 has not been rectified till now and servicemen came and went away without my satisfaction and consent and I am still facing problems in compressor starting of my new split ac.
gold model 1.5 ton,
indoor
sl. no 003449
outdoor no.003276.

plz attend this and rectify my problem as per my satisfaction at the earliest.

thanks
tarun [protected].

Have a Voltas Vertis plus AC, Service by M/s Sarkar Electronics for GAS leakage 4 months backs in their workshop, Unit was not running for thereafter, now when started its not cooling, Service Personal suggested gas leakage & Charging on paid basis which is totaly cheating, When asked how the gas could have leaked after it was serviced in workshop for the same problem not so long ago,He has no idea.

I had purchased 2 voltas Ac from E ZONE, INFINITY MOLL, MALAD (w). In first year it self repetedly both Ac started giving problem. All the time different parts were creating problem. At least 6 to 7 times both Ac were broke down, from 365 days atleast 150 days ac were nonfunctioning. When i asked service person he had to tell both AC are defective. In spite of complaing several time so far they have not responded at all. Dt of purchase 30/01/2012. BIll no[protected]. My contac details are Ms Shikhaa Sharma. [protected]

Its not even a year since Voltas 1.5T Vertis elite split AC was purchased (bought on 23/2/2012 from NEXT electrical shop in Ambattur), the AC had stopped giving cool air and was blowing normal air instead. When called the authorized dealer, he informed that its a fault with gas cylinder in there. He purchased a cylinder of gas at our cost of Rs 1500 and used it to fill the gas inside the a/c and took the remaining gas in the cylinder with him ( I don't know what plans he has with the remaining gas in the cylinder, anyways, its not ours to keep even though we paid for it). The very same night, the AC was back to its problematic state where it did not cool the air but was blowing warm air even though the temperature setting indicated cool.
Please make these people attend to consumers problem with high importance and ask them not to cheat people with their money. We have been trying to get in touch with the incharge person, but could never make him attend to this problem till now, as he keeps promising to give this problem a look on a future date.
Serial #[protected]

Sir,
I purchased voltas split ac 1.5 ton from your dealer at ideal home appliances, Trivandrum in 29 march 2012 It is not working properly from day of installing “High sound “ your service centre person visited more then 6-7 times but fault is beyond his knowledge. service centre is not able to remove the fault. ‘’High sound & some times compressor is not working’’ & no cooling in turbo function .Trivandrum service centre (cristal care,kannanmoola, Trivandrum) they send trainee exicutives but that people not able the service and that peoples colaps &damaged my a/c unit .After the service ‘’High sound & some times compressor is not working’& swing flap not working properly and cooling is very low.

so I talk to my dealer at ideal home appliances, Trivandrum They go to replaced the A/C to give the letter of Voltas service centre. at the near last service mechanic visited my house and he like dishonored very harsh and this time they told me that they are not going to provide the letter they challenged me that I can complain anywhere, even in consumer court... They challenged me that he will see me how to replace or cleared the complaint what can I do now...

I hereby request to concerned officials through this message to replace a/c & my money along with interest otherwise I will be compelled to knock the door of consumer court to get rid of this poor quality product.
Please solved the problem other wise we will move consumer court...Voltas of TATA. What can I do now...?

PRADEEP KUMAR
Address:
LATHIKA NIVAS,KGRA E-2,CHEMPUVILA,KODUNGANOOR P.O,VATTIYOOR KAVU,TRIVANDRUM, KERALA.Ph: [protected]
Mail Id : [protected]@gmail.com

Complaint Details

First complaint Date : 28/6/2012 Reg No: 12ju2607708
High sound & compressor is not working

Second complaint Date : 30/6/2012 Reg No: above same number
Ac not working
Third complaint Date : 22/11/2012 Reg No: 12no2201930
High sound , some times compressor is not working & no cooling in turbo function,swing flap not working properly.
Second complaint Date : 28/11/2012 Reg No: 12no280270

This is regarding poor service of Tata Voltas, they only sale their product but do not want to give services for their product, I have registered one simple case for servicing my AC (Tata Voltas Platinum 1.5 ton) and it has been 15 days passed but still no action initiated from Voltas. My case no- 12N02202718. My concern is only that Is there anything we can do against company for such bas services?

I purchase a voltas spilt a/c vertis plus 2.0 ton from PSB ELECTRONIC rajouri garden New Delhi 110002. bill no.14354 purchase dt=11/9/2011. its not workoing since 12.09 .2011 . i all ready do more complaint at your customer care & send all detail at your head office ' VOLTAS LTD , voltas house A , 5th floor , chinchpokli, Mumbai-400033 on 1st on dated-10.09.2012 & reminder cum legal notic-8.10.2012. but i am not getting any response your side. please do some in my favour i[censored] want to make your customer regular .
i Hope u will do in my favour as soon as possible .

The remote of my Voltas window ac abruptly stopped functioning. A call in this regard was made to the call center, who promptly sent someone the following day, got the remote picked up, repaired it, and returned it in the evening the same day.

Must say, this was all pretty impressive.

However, within a month, the problem reiterated.

Expecting similar levels of service, another complaint was logged in. No one came for the next few days. On enquiring about the same, the call center guy told me that the complaint has already been attended by one Mohd. Hashim, and that the current status of the complaint is closed. On my insistence, they logged in a fresh complaint regarding the remote. However, they could not log in a complaint against the service center.

Finally, Mr. Hashim turned up on 30-Aug-2012. However, there was a marked difference in his attitude this time. Nonetheless, he took my remote, gave me a receipt, and left. Before leaving, he also informed me of a couple of phone numbers to be contacted, if need be.

After about a week, I called up the number and the person told me that i will get my remote the following day, which of course, never happened.

A week thereafter, i called up voltas, and informed them about the same. They assured me that i will get my remote the following day, which also never happened. Subsequently, i registered my complaint through their automated system on the website, hoping this will atleast get registered. Nothing happened.

After about a month, i called up voltas, and was promised yet again, that they will deliver the remote the same day by 7. Yet to happen. I am still waiting. They also promised me that the regional head will call me in another 15 minutes. That call is still awaited. The call center refuses to give any contact details of any official.

I started looking for email id of officials online, however, as expected, those are really not published.

Dear Sir,

I have bought a voltas A.c. on 3rd week of August 2012 from GURU MAA
ENTERPRISES RUDRAPUR,UTTARAKHAND.
Problems which I have faced-

1.I have asked to pay Rs. 500 for installation by service engineer
which i denied (neither get help from service team for its
installations)) . I didn't pay installation charge for any other
electrical aplpliance like washing m/c (IFB) Fridge(Whirpool) etc.

2.Just after a week I have started getting problem with my display
board for which i have called service engineer to come and check.
He came and took the chip and informed us to get back with a new chip
in 3-4 days from the company.But today almost 30 days have been passed
there is no info from his side.He is not even bothered to pick my
call.On calling to service centre also I am not getting any
satisfactory answer.

This is really getting frustrated to have this kind of behavior from
such a reputed compay.
Hope you will personally look into the matter.

KINDLY LOOK INTO THIS MATTER SERIOUSLY POOR SERVICE AND NO REPLY FROM UR END KINDLY REFUND MY PAYMENT AS UR SERVICE HEAD MR ROHIT HAD TOLD ME TO BUT ANY OTHER COMPANIES AC AND TAKE UR REFUND FROM DEALER MR GOEL DEALER HAD TAKEN THE AC A MONTH BACK NOW HE IS NOT REFUNDING THE PAYMENT BY GIVING THE ARGUE MARKET IS SLUMP I DON'T HAVE PAYMENT DEALER IS SHELTERED BY MR ROHIT AND IS IS THE RESPONSIBILITY OF COMPANY TO REFUND MY PAYMENT..


Dear MR Rohit,

as per previous mails and telephonic conversations U had told me to Return the AC to Dealer MR Goel and Take ur money back as u had sheltered the Dealer and no matter about the customer suffer M.R Rohit I had return the AC To Dealer 30 Dayz Back and He had Charged Rs 11500 for Installation of AC Which I had agreed because U had Sheltring him for the Unjustice he is doing. and From the past one month I had called Dealer Mr Goel to return my money back Which is 30,[protected] = 18,500 ( eighteen Thousand only) Which he is not refunding Because of the shelter by MR Rohit

It is really a worst experience for me to buy a voltas AC as already I'm using 5 Voltas Split Ac in my Business Premises Now I had Purchased Samsung ac Instead of Voltas at Home and Carrier AC's at my business Premises at Gandhi Nagar Jammu.

Si I request u to plz Refund my payment with in a week Otherwise I've to File a Legal Complaint against Company and Dealer at Consumer Court.

Thnx
Abhimanyu
Jammu.(J&K)
m.no:-[protected]

PREVIOUS MAILS TO COMPANY:-

Dear Sir / Ma'am,

as u r harrasing me from the past one month I had purchased the new AC of Samsung From A.M Traders Marble market Jammu as ur service head M.R Rohit had told me that buy another companies AC we dont have time for u . I dont wont to rectify the problem of AC as already ur Service centres repairs this defective ac many a times and the AC is still lying
I m persuing application in the consumer court against the harrasment by the company and dealer.


On Sun, Aug 26, 2012 at 6:21 PM, Voltas <[protected]@tata-bss.com> wrote:
Dear Mr. Abhimanyu,

Thank you for contacting Voltas. We are really very sorry for the inconvenience caused to you. We have logged a complaint for the same, complaint number 12AU2601435 and same will be attended at the earliest.

Please Feel Free To Contact Us

Regards,
Vimal
Voltas Team

Customer Care (24x[protected] ,[protected], SMS <AC> to 56677, email:

From: abhimanyu bhandari [mailto:sacred.[protected]@gmail.com]
Sent: Friday, August 24, 2012 4:08 PM
To: Voltas
Subject: Re: Complaint::CUSTOMER REVERT

I had mailed many a times but no action seen from the company AC IS NOT WORKING FROM LAST 2 MONTHS ACC TO MR ROHIT DEALER WILL REFUND THE PAYMENT BUT HE IS NOT INTESTED TO REPLY BCZ MR ROHIT HAD SHELTERED THE DEALER WHICH MEANS COMPANY ONLY KNOW HOW TO SALE SERVICE DOESNOT MATTER...

Dear Sir / Mam ,

I had never saw a company like this The arogant employes don't have the manner to talk with customers I had registered the complaint on 27th july -2012 complaint no:-<Abhimanyu><12JL2804100 ><jammu> But there is no one in the company to rectify my problem MY ac is repaired many a times but ac is not working I had purchase the AC on 28th may 2012 From that date The AC is not working ACC TO UR SERVICE CENTRE FIRSTLY THERE IS A BLOCKAGE NOW THEY ARE SAYING COMPRESSOR NOT WORKING SERVICE CENTRE HEAD MR VINAY CALLED M.R ROHIT BANOTRA SERVICE HEAD FOR RECTIFICATION OR REPLACEMENT ON CONFRENCE M.R ROHIT BANOTRA TOLD ME TO BUY ANY OTHER COMPANIES AC INSTEAD OF VOLTAS AND TAKE UR MONEY BACK FROM DEALER AS U HAD CREDITED RS 10,000 I HAD ALREADY PAID RS 30,000 TO UR DEALER TO PURCHASE THAT AC BUT UR AROGANT EMPLOYEES DOES NOT HAVE MANNER TO TALK WITH CUSTOMERS AND HE IS SHELTING THE DEALER WITH HIS PERSONAL REASON I HAD CALLED MANY A TIMES TO UR DEALER TO RETURN MY MONEY OR CHANGE THE AC BUT HE IS NOT INTERESTED TO PICK MY PHONE WHICH IS REALLY A HARRASMENT I WOULD LIKE TO TELL U THAT ALREADY I'M USING 4 VOLTAS AC BUT THIS IS MY WORST BAD EXPERIENCE WITH VOLTAS AND NEVER BUY THE AC'S OFVOLTAS IN THE FUTURE .

NOW I DON'T NEED MY MONEY AS U R HARASSING ME FROM THE PAST ONE MONTH I M GOIN TO CONSUMER COURT AND THE HONOURABLE COURT WILL GIVE THE JUDGEMENT.

Thnx
Abhimanyu

On Mon, Jul 30, 2012 at 12:31 AM, Voltas <[protected]@tata-bss.com> wrote:
Dear Mr. Abhimanyu,

Thank you for contacting Voltas. We regret for the inconvenience caused to you. Your complaint registered with us complaint no: 12JL2804100.Has forwarded to the relevant team and same will be addressed at the earliest.

Please feel free to contact us

Regards,
Abhilash
Voltas Team

Customer Care (24x[protected],[protected] OR SMS <AC> to 56677


From: Abhimanyu [mailto:sacred.[protected]@gmail.com]
Sent: Saturday, July 28, 2012 2:12 PM

To: Voltas; Voltas
Subject: Complaint::

Details

Name: Abhimanyu
City: jammu
Type of feedback: Complaints
Your Feedback: Dear Sir, I've purchased the Voltas ac Dated[protected] From Goel refrigeration and Electronic Parade Road Jammu Model no Voltas SAC 1.5 Ton Gold In:- 4551336A12c005409 OUT :- 4511373H12D000408 Sir From the First day A/C is not working many a times we had called Goel Refrigeration but still the A/C Is not working He had opened the machine many a times and now he is saying that I will Repair the machine at my workshop which is disgusting That I had purchase a new ac and In the waranty period The A/C gets repaired Already I have 5 - 6 Voltas A/C Installed at my business premises and home but now I'm facing so much torture in this summer as I required A/C In this season. Sir I also want to tell u one thing That ur Dealer had charged excess amount from me He had charged 30,000 for this A/C But the market value of A/C Is Rs 26,000. Sir I[censored] need the Copy of Bill I will mail u the copy. Plz Replace the A/C as the A/C is defective and not in working condition.


Contact No: [protected]
E-Mail Address: sacred.[protected]@gmail.com


Thanks
Voltasac Team


On Sat, Aug 4, 2012 at 12:03 PM, Rohit Banotra/UPBG/CHD <[protected]@voltas.com> wrote:
Dear Customer,

As per our telecon discussion you are strictly refusing for repairs and demanding replacement and the same has been confirmed by Goel Reff in conferrence with you,which is not possible as per warranty terms.
Therefore it is humbly requested to kindly allow us for repairs.Mr goel will contact you for the same.Kindly cooperate for the same.
We ensure you for our best services always.

Regards:-
Rohit Banotra
Voltas Ltd.
Jammu.

[protected] Forwarded message[protected]
From: Voltas <[protected]@tata-bss.com>
Date: Sat, Aug 4, 2012 at 12:22 AM
Subject: <Abhimanyu><12JL2804100 ><jammu>
To: "[protected]@voltas.com" <[protected]@voltas.com>, "[protected]@voltas.com" <[protected]@voltas.com>, "[protected]@gmail.com" <[protected]@gmail.com>
Cc: "[protected]@voltas.com" <[protected]@voltas.com>


Dear Team,

Kindly look into the below mail and do the needful.

Regards,
Vimal
Voltas Team


From: Abhimanyu [mailto:sacred.[protected]@gmail.com]
Sent: Friday, August 03, 2012 5:18 PM
To: Voltas; Voltas
Subject: Complaint::

Details

Name: Abhimanyu
City: jammu
Type of feedback: Complaints
Your Feedback: Dear Sir, I had a very bad experience with Voltas I think I had done a mistake to buy a voltas AC From the 1st day The AC is not working The date of purchasing the AC is 28th June - 2012 Now the month is over Many a times I had called ur service centres But ur engineers cannot Rectify the fault Which means The AC is defective In the summer When Temp is 45 degree approx Do u think I had hanged a Dummy AC by paying a cost of AC more than the cost of ac. Now enough is enough I'm Goin to consumer court that ur dealer had cheated by taking excess amount more than the market price and sale me defectice AC Which is not working Instead of many complaints company had not done any thing to rectify the problem Already I am using 6 voltas split AC S at my home and commercial premises and i'm plan to buy 3 more split AC'S for my commercial premises But now I had changed the plan of buying a voltas AC'S Bad service break the company Reputation TATA I hope some body had a time to reply my mail as every one is frustated at home as AC of room is not working and nobody can sleep without this. Thnx Abhimanyu Jammu.(J&K) m.no:-[protected] Prev complaint i had sent :- Dear Sir, I've purchased the Voltas ac Dated[protected] From Goel Refrigeration and Electronic Parade Road Jammu Model no Voltas SAC 1.5 Ton Gold In:- 4551336A12c005409 OUT :- 4511373H12D000408 Sir From the First day A/C is not working many a times we had called Goel Refrigeration but still the A/C Is not working He had opened the machine many a times and now he is saying that I will Repair the machine at my workshop which is disgusting That I had purchase a new ac and In the waranty period The A/C gets repaired Already I have 5 - 6 Voltas A/C Installed at my business premises and home but now I'm facing so much torture in this summer as I required A/C In this season. Sir I also want to tell u one thing That ur Dealer had charged excess amount from me He had charged 30,000 for this A/C But the market value of A/C Is Rs 26,000. Sir I[censored] need the Copy of Bill I will mail u the copy.
Contact No: [protected]
E-Mail Address: sacred.[protected]@gmail.com


Thanks
Voltasac Team


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Thanks/Regards
Vijay Sharma