[Resolved] Voltas Ac — Pathetic After sales service | |||
We purchased two 2 Tons Volta AC s(Vertis Plus S)and found that one of the Inner Unit is not working. We made a complaint to Volta customer Care vide complaint No. 10JU1901990. Its more than a week but their Service franchise M/S Suri Air Con, Dwarka, New Delhi have not been bothering to rectify the defect. As we are to inaugurate our new showroom, we have been requesting their said franchise to expedite the work but their reply is that they had got so many other complaints also and they are not working on one complaint only. This is the behavior of their franchise which is not desirable. The very reputation of Voltas is being spoiled by such dealers. I am literally repenting by purchasing ACs of Voltas as its very backward in its after sale service. The complaints which are supposed to be attended within twenty-four hours are being attended in twenty-four days. Their Service Dealer’s behavior is so rude that the customer thinks twice before talking to them. Even Volta company never give any attention to the feedback they receive thru their website as I have written my comments twice on their website but without any response from the company. Very bad state of affair. Saket Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
my complain is split a/c high wall is not cooling & not gas in a/c pls. help me.
Reply
Voltas has quite a pathetic after sales service.their franchisees are more bothered to increase their sales of competitive brands and they take your ac from your home to return it after a week after they have tampered with it.The company does nothing more than pacifying the customer and getting it reinstalled .I went up to their office and met up with the service personnel and complained to them but in vain.So ,I learnt a very expensive lesson,but I want to warn everyone from buying this brand.Please stay away from it.Voltas AC is a blot on the trust that the TATA group enjoys in every other business of theirs.
Please call me and contact me if you want first hand experience and would want a little bit of advice on how to select an AC.
Vinay Punjabi
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Please call me and contact me if you want first hand experience and would want a little bit of advice on how to select an AC.
Vinay Punjabi
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I have bought a new 5 star Tata Voltas, the service after sale is reduntant service. No one response timely, i had been complaining every week with Complaint Number: 11Ap1300203 but no one turn up. And its performance is worst, it throws the chillness of 20*C Temp at 17*C Temp. Completely disappointed with the service. I would suggest you to prefer some other brand which values their customer.
Mubeen
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Mubeen
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