[Resolved]  Voltas — service

we have bought one AC of Voltas and within a year we are facing lot of problem.

on first service we have faced that GAS is not there.
on second service we have faced some part is not working.
on third service we have found some trip problem.

we have spoken with them and now they are saying it is not in warranty period and they will charge for the same but from the starting we are facing problem and only 12 to 15 times in a year we have used this AC.

water cooler not working pl send expert technician

I have bought Vertis VOLTAS 2 ton split AC from "DHURIA AND CMPANY 169 RED SQUARE MARKET HISSAR". Within a few time, i have a problem in its cmpressor. On complaining to same, he did not respond for many days and on calling again, he is asking for Rs 4000 to change the compressr Does voltas have such bad dealers who piss off their customers?

Rgds
jitender deewan
[protected]
[protected]

Voltas mini magic inline el water cooler cum dispenser. It is out of warranty and the whole of winter we tried to get the hot water working. Now the dealer took away the cooler on April 12, 2010 and today 9th June 2010 after umpteen reminders the machine is back with us.

It looks like it has been in the junkyard as they have not repaired it. It has been returned in a battered condition with black tape around it. the inside racks and the short shelf outside is also missing. the machine is back as they say the heating element is not available and Mr Omprakash was kind enuf to tell me to use atleast the cooling part for the summers.

Please buy any product but NEVER a VOLTAS.

NO SERVICES FROM VOLTAS
Two years ago, i installaed one split AC of 2.0 ton from Voltas. Its sealed system is still under warranty.
This ac stopped functionning this month and i lodged the service request on Voltas centralised service system / call center on Jun 21, 2010 ( complaint number 10JU2100149). The first time i was told that the service technician would attend within 24 working hours. No body visited., I started following up with the call center giving reference to my complaint number, everytime i am told that the technician is visiting today.

We donot expect the poor service support from the TATA group compny, who claim to have INDIA KA AC.
Yes, they truly have INDIA KA AC-----No service Support. The other MNC have very quick service backup and truly respond back within 48 hours.

This is the status of VOLTAS Service in Ghazibad Finally, i am being forced to get the repairs done in open market, inspite of having warranty.

My strong recommendations... dont get carried away by INDIA KA AC...DONOT BUY VOLTAS AC - or else have a failed AC in peak summer...INSTEAD buy some brand which gives good after sales...GODREJ is one definitely...

We had purchased VOLTAS A.C. SPLIT VERTIS PLUS S (Code No-AC1878) from Rajpath Motors, Bapuji Nagar, Bhubaneswar.The particulars of the bill are as follows:

1. Sale Bill No. TIRM10065 DTD. 26.08.2010.
2. Customer Code # U084
3. Challan No-TIRM10071 dtd. 26.08.10
4. Class-03DRS.

You are requested to send your Service Engineer at the following address to look into the system as it is not working and in idle condition. It is under warranty.

Please treat this as most urgent.

Regards,
Simplex Infrastructures Ltd
Bhubaneswar Manguli Road Project
Nuahat, NH-5, Bamphakuda,
PS: Cuttack Sadar, District: Cuttack.-754001
Contact No-[protected] / 19

email: harjinder.[protected]@simplexinfra.net

my name is ravinder chaudhary from aali village i have a volts split ac. it cannot work properly and i complain in service center and give to me a call no. is 11AP2908112 & customer I.D is c2078082 on 29/04/2011 they come and say to me that it cooling coil has changed they take money and cannot come again i call him again-2 but cannot any response and say it comes after 3-4 days after 3-4 days they again say 3-4 days

VERY BAD EXPERIENCE SO FAR MY AC HAS GONE FOR REPAIRS 5 TIMES SINCE MARCH 2011 FOR REPAIR ALSO REPAIRED AT MY PLACE 3-4 TIMES STILL IT HASNT BEEN REPAIRED AND CONSIDERABLE TIME OF THE SEASON HAS GONE. IT HAS BEEN AN HARRASEMENT SO FAR FORM VOLTAS AND I WOULD LIKE TO TAKE IT TO NEXT LEVEL

AC working fine, warranty extended upto July'12

VOLTAS is just not bothered about consumer complaint of my 2 month old water cooler, the compressor of which got burnt.
I am struggling from pillar to post across different levels of Voltas customer services BUT nobody seems responsible enough to fix the problem quickly (pending since last 11 days) or to respond.

This is an indifferent and worse attitute of the company towards its consumers...

Adarsh Singla
[protected]

Hi It is been more than 24 hours but I have not recived even a single call for due service of my Voltas AC.
My referenc no is [protected]. I have called on [protected] no of time,
I have bought Voltas because it is a brand, its after sales service, which I heard, superb, but this does not seem.
can any body please look into this at top priority.

Dear basant.tiwari2007,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Online Team
Voltas

Dear basant.tiwari2007,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Online Team
Voltas