[Resolved]  Voltas, Vertis Plus Window AC — REGARDING BAD SERVICE AND MAINTENANCE OF VOLTAS 1.5 TON WINDOW AC

Address:

Mumbai Suburban, Maharashtra

Sir,
Till date my airconditioner has not been delivered and yesterday and as well as today we called your AMC but in vain their reply is the same we will call back in half an hour and inform.
We are fed up with this type for service offered and the reputation of the company is at stake, the friends who forced us to buy voltas AC were informed and told not to recommend voltas AC to others, we have no issues regarding the Voltas AC but we are annoyed with the AMC servicing agencies were the service engineers are novice.

Please see that the AC is returned back as original

Regards

Nagharaajnbhat


[protected] Forwarded message[protected]
From: NAGHARAAJ N BHAT <[protected]@gmail.com>
Date: Tue, Jul 13, 2010 at 1:45 PM
Subject: REGARDING BAD SERVICE AND MAINTENANCE OF VOLTAS 1.5 TON WINDOW AC
To: [protected]@voltas.com
Cc: [protected]@gmail.com, bhagwandas.[protected]@yahoo.com


Dear Sir/Madam,

We had purchased three AC (two window of 1.5 tons and one split AC of 2 tons) of VOLTAS make and was recommended by our friends.
We installed the said window AC in DEC 2008 and split in 2009, the AC's were serviced by your AMC contractors ( MAXON ULTIMATE COOLING SOLUTIONS) for the first year free service as per the company policy, and same AMC contractors ( MAXON ULTIMATE COOLING SOLUTIONS- Headed by Mr. Bhagwandas Shetty) were continued for the future services.

In the month of MAY 2010 one of the window AC was not cooling the room, a complaint was lodged with the AMC contractor, the AMC contractors service engineers took the AC, checked and informed that the GAS has to be refilled, we asked him to do the needful and the same AC was returned after FOUR days. But still there was no cooling we again complained to the AMC contractor ( MAXON ULTIMATE COOLING SOLUTIONS), the engineers were sent and the AC was taken and subsequently informed that the front coils had leaks.
We inquired with Mr. Shetty that why this was not checked when the AC had gone for GAS filling,there was no answer, we asked the AMC contractor to repair the same and return, which was done in 10 days.

The AC after repairs were installed again, the same had no cooling effect, as when the AC started and used to cut of after 2 minutes and the temp was kept at 20 deg, it is to restart after 20 minutes.

We decrease the temperature to 16 deg which had the same effect we informed the owner of the MAXON ULTIMATE COOLING SOLUTIONS and told him that the AC is cutting of at 16 deg temp with out making the room cool so he informed us that if you keep the temp at 16 deg it is bound to cutoff so he instructed us that we should keep the temperature at higher deg, on the 5th july he sent his service engineers for the check up, they informed that the resistor might not be functioning properly that is the reason the compressor is getting heated, they replaced the resistor but still the problem was not solved, on 7/07/2010 the AC was taken to the
MAXON ULTIMATE COOLING SOLUTIONS service centre and till date we have not received the AC and the MAXON owners are daily giving false hopes that will be delivered immediately, with out AC for the last 2 months you people are the better judge.

We would like to add that the originality of the AC is no longer lasting as the total AC has been experimented on by novice service engineers,the same at the time of free services for a year on the purchase of AC, new apprentice service engineers were sent and in the bargain the said engineers have broken one of the window AC front coil plastic panel which was never replaced and was quietly put in place and was noticed by us after 6 months.

You needful action in the matter is appreciated at the earliest

thanking you,
--
NAGHARAAJ N BHAT
B/3, SAGAR SANJOG CHS,
PICNIC COTTAGE, VERSOVA ROAD,
ANDHERI WEST, MUMBAI - 400061.
Mobile Nos. [protected] / [protected]